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The Royal Caribbean

#41 of 178 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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1,040 Reviews from our TripAdvisor Community

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Traveler rating
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Superior, Colorado
Level Contributor
194 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is a bit old, 20 years+, but it is kept in real good shape. The rooms are nice & well equipped. They have 1 and 2 bedroom suites with full kitchens and living rooms. They have amazing views. The pool is nice & has great service. Everything is really seamless. The only downside is that, while it is... More 

Was this review helpful? Yes 1
Mexico City, Distrito Federal, Mexico
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Royal Caribbean is a very extended Hotel & Resorts chain in all Cancun and Yucatan Peninsula. I took the risk of paying 5 nights in this resort to stay with my family for some beach vacation. Let me tell you the price I paid for 5 nights was very good. It was less than 100USD per day including free Internet... More 

Was this review helpful? Yes 1
DeWitt, Michigan
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The hotel has everything you would expect from a Royal resort. Excellent service...attentive staff...and nice food and conveniences on site. Your villa is well maintained and the beach and ground are amazing. There are plenty of pools for everyone's tastes.

Was this review helpful? Yes 2
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

First stop on our Honeymoon. The front desk was able to upgrade us (at no charge) to an ocean front view, excellent! Staff was very friendly. Hotel had entire variety of guest, family vacationers, couples, retired adults, and found the resort to be kid friendly (in areas). It was nice that it was not an all inclusive resort where it... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

Upon arrival you are assigned your own personal concierge, he helps you with booking your tours and answers any questions you may have. The hotel is a bit outdated but its clean and well kept. The pool is beautiful and alluring. The beach is breath taking, the water is aqua green and is crystal clear. The staff is friendly and... More 

Was this review helpful? Yes 1
Herndon
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a great time. Booked this through a timeshare trade. Nice comfortable two bedroom villa style room with large porch over looking beautiful pools and beach. Had all the services and bar/restaurant options we needed between the ones on-site, next door, across the street and that you could take the bus to. Store on premises convenient and not too... More 

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Los Angeles, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

As many say, If you liked it great! write a review! But if you didn't we hope you don't... This is just pure honesty. I'm letting you know how my experience went staying at this hotel. Nice view, but not fun when you arrive in the middle of a storm and your room is flooded. Not their fault, was of... More 

Was this review helpful? Yes 3
Rutherfordton
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

After a "blip" in service and direction a couple of years ago. The Royals have returned to what they do best. Member customer service. We were welcomed upon arrival by name, escorted to our concierge who completed the registration process (we had pre registered) and then escorted to our Villa. He checked in with us every day to see what... More 

Was this review helpful? Yes 2
Charlotte, NC
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We loved the room, pools, restaurant, beach; and location. But were misled by our concierge: "I am here to help you plan your vacation...we are not like everyone else, trying to sell you a time share. You tell us 'no' we'll leave you alone." We felt that was a lie. All those pretty promises--discount trips, spa treatments, restaurant reservation--all were... More 

Was this review helpful? Yes 4
Cathedral City, California
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Booked a room through the resort, while my husband booked a pkg through the internet. When I called to cancel the booking through the resort, I was told I could not get my deposit back and it would have to be placed in a separate acct. for future use within a year. I could not use it towards upgrades, food,... More 

Was this review helpful? Yes 6
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