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All 175 Cancun hotels

The Royal Caribbean

3.5 of 5 Resort   |   Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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The Royal Caribbean
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Ranked #23 of 175 hotels in Cancun
Certificate of Excellence 2013
A recent review
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674 people have reviewed this hotel

Traveler rating
    422
    166
    52
    20
    14
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279
179
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
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English first
San Francisco, California
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

As owners, we have noticed a down hill turn at the Royal Caribbean. The bar and food staff now have a attitude problem and the drinks are watered down. My nephew came the following week as an owner and mentioned the same thing when he returned home. Just because there are only few years left, I think the staff is... More

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San Francisco, California
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I'm an owner here. A very disappointed owner. To call the food passable and the service disinterested would be an undeserved compliment. The AI mentality that now pervades Royal Resorts is taking the whole experience down. I'm looking forward to the end of my contract in several years; I'll probably never come back here again. By the way, don't you... More

Was this review helpful? Yes 1
Shorewood, Illinois
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The resort is wonderful. Staff is outstanding. Just as it always has been. Pools and Beach are excellent. We have been members for some time now and have been coming here even longer. Most everything is a great as it has always been but the food has gone downhill a little. The best food night is Wednesday for the Italian... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff was friendly and helpful. Not much of a bargain. Kitchen was very small for a none inclusive place. Pool was very clean and location is great. Beach was clean and well maintained. Food to cook was available but costly.

Was this review helpful? Yes 2
Virigina
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The quality of the resort is excellent! The resort is set up so you have a beautiful view for all of the large balconies. The rooms are immaculate clean. The staff is superb. Always there to make your stay a true pleasure. We went as a timeshare exchange with Interval International and are very disappointed that they are switching to... More

Was this review helpful? Yes 2
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

This resort is old and not well maintained. Apparently, their lease is up in a few years so quality and up grading is out of the question. The only thing they want is to push their new time share property. The front desk is rude and not overly helpful. The personal person they assign to you for reservations and problems... More

Was this review helpful? Yes 3
Colorado Springs
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

This was our first visit to Cancun and the Royal Caribbean. We were here with two other couples and one of them stayed at the Royal Islander. The room amenities were very nice and comfortable and the daily maid service was appreciated since your towels don't dry overnight with the humidity in the air. The kitchen was a bit dated... More

Was this review helpful? Yes 1
USA
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall To put in perspective, I have reviewed this property and the other "royal resorts" in Cancun over the past 12 years and I have stayed at them all many times. It is now a 3 star down from 3 1/2 stars previously. The bottom line...would I stay here again or should you consider staying at The Caribbean or any... More

Was this review helpful? Yes 2
Maple Grove, Minnesota
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was our first time at the Royal Caribbean as well as our first time at any of the other Royal Resorts. We traveled with our family of 5 with two teenage daughters and a 9 year old son. We had a great time. My kids enjoyed the pool activities, the beach was beautiful, the rooms were spacious (all rooms... More

Was this review helpful? Yes 1
Calgary, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The resort was a good place at a great price. I usually saty at 4-5 star places, and was willing to drop my standards a bit to cut costs as traveling at Spring Break is pricey. There are things I won't compromise on though - and The Royal Caribbean delivered. It was clean. It had white sand and beautiful blue... More

Was this review helpful? Yes 1

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Hotel Summarization (Beta)

What travelers say

  • Captain Cove(5)
  • Very friendly(3)
  • Time share(3)
  • Happy Hour(3)
  • Living room(3)

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Cancun
#20 Romantic Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Official Description (provided by the hotel):
Escape to paradise. Sink your toes into the soft white sand and surrender to the caress of the warm breeze in your own Cancun hideaway. An enchanting beachfront setting, spacious villas, five-star services and friendly ambiance, make The Royal Caribbean a heavenly spot for relaxing and reconnecting with family and friends. ... more   less 
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Also Known As:
The Royal Caribbean Hotel
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Royal Caribbean Cancun
Royal Caribbean
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Royal Caribbean Hotel
Caribbean Royal

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