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The Royal Caribbean

3.5 of 5 Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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The Royal Caribbean
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The Royal Caribbean
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953 reviews from our community

Traveler rating
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387
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars NEW via mobile

We had a wonderful stay here. The room exceeded our expectation. Ocean front view is breathtaking. The staff are very nice and friendly. Front desk Theresa went above and beyond to help us solve our problem with "best day "travel agency. Membership staff, Cherry, gave us a lot of tips and help to get around on our first day in... More 

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Austin, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed at the Royal Caribbean as a timeshare exchange during the week of 2/21 through 2/28. And although our 1 bedroom unit's decor appeared dated and a bit worn, it was very clean and comfortable. The daily maid service was exceptional. However, there was an obvious musty odor that hit us when we walked into the... More 

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Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about your experience at our resort. We always strive to provide our customers with the highest satisfaction standards and we regret not achieving this goal with you. We've shared your comments with Guest Services Manager who is committed to follow up all of your comments to ensure the satisfaction of our... More 

Laurel, Maryland, United States
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Royal Caribbean in Cancun is much like other Royal Resorts I have stayed at. They are gorgeous resorts with all the amenities, beautiful beach, beach bar, swimming pools, good location, but a bit dated. Our room was clean and reasonably comfortable. One minor complaint was that the sheets were a bit rough. I would have found them uncomfortable if... More 

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Windsor
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Hard to believe that they were cutting aluminum railings with electric saws, chiseling concrete and making eveyones' stay so disruptive. Ah yes, Aqua aerobics to the din of power saws and chisels. Unfortunately, we couldn't hear the instructor despite his best efforts. Oh, did I mention the scraping and painting they were doing in a main connecting corridor. Yeah, nothing... More 

Was this review helpful? Yes 2
United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel with a couple of friends in January. The hotel is tired throughout and could really use some modernisation. However, it was peaceful, the rooms were very spacious, the kitchen well equipped and we really could not have asked for much more. Our room overlooked a beautiful stretch of beach and the balcony area with a... More 

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Potomac, Maryland
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

It has been a year since my last review if Royal Caribbean in Cancun. It is a 27 year old timeshare property that experienced new management last year. Our time in 2014 was a little heartbreaking under the new management. We returned again this year and found another management change with a positive effect. The Royals seem to almost be... More 

Was this review helpful? Yes 1
Islamorada, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I reallllly enjoyed my stay here! The rooms were much MUCH nicer than expected and the staff was very attentive. There's a tiny little bar on the beach which is part of the resort - I almost missed it - where I sat and chatted it up with the locals :) there's no music at the beach bar but if... More 

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Top Contributor
61 reviews 61 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a wonderful family vacation at the Royal Caribbean. Our room was pretty spacious and well maintained, with a beautiful view of the Caribbean. The wifi connection was pretty good and accessible from most of the property. The hotel had the best exchange rate we found in Cancun, although not as good as a travel credit card with no... More 

Was this review helpful? Yes 4
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel but not much going on after 8 pm. Lots of senior citizens. Time share haven. Beach was beautiful, food not bad either. All charges to room no money exchanged except tips of course. You can take in any of the Royal hotels with you arm band nice for a change.

Was this review helpful? Yes 3
Nampa, Idaho, United States
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I traveled here with our 7 year old son. The vacation was fantastic. It is a short distance from the airport but will cost you about 45$ us if you put it on a credit card. There is only one cab company it appears that is allowed to work the airport. The cab ride back is half... More 

Was this review helpful? Yes 5
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Hotel Summarization (Beta)

What travelers say

  • Captain Cove(4)
  • Time share(3)
  • Very friendly(3)
  • Happy Hour(3)
  • Living room(3)

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#29 Top resorts Hotel in Cancun
#32 On the Beach Hotel in Cancun

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