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All 177 Cancun hotels

The Royal Caribbean

3.5 of 5 Resort   |   Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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Ranked #34 of 177 Hotels in Cancun
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
JLBSEB Covington, LA
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862 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Covington, LA
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Apparently if you are an owner, you get treated completely different than a visitor/renter; however, aren't all visitors/renters POTENTIAL owners? The rooms are ok, you could tell it's an older place and they don't always clean everything! Several mornings found our bath towels were still damp/wet, what did they do, just pick them up off the floor and roll them... More

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Lakeland, Florida, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

We have stayed at the Royal Caribbean for the past four years with friends. You can't beat the service, always top shelf. The restaurant, Tradewinds, has really developed into a great spot for any dining, good food, great waiters, and reasonably priced. The beach is one of a kind, soft white granular sand and turquoise waters. This is a must... More

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Saratoga Springs, New York
Senior Contributor
26 reviews 26 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed two weeks at RC with another couple. Rooms are beautiful and clean. Beach has white sand and turquoise water. We had a great stay and would definitely return. Thanks to all for making our stay wonderful.

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Miami Beach, Florida
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 1 week ago

The rooms are ok, but that's all. The service is terrible , the staff seems to be trained to upset guests. I arrived and the hotel was empty. It was noon, and the reception guy didn't even want to check if there were any available rooms. I guess that when its crazy busy, that's the best policy, but in an... More

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Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you very much for taking time to post about our resort. Our philosophy is to always strive to satisfy our customer's needs and requirements. We take no pride in learning we are not achieving this goal. Some changes have been made and we are making some more in order to match the service we provide with the... More

Palatine, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Royal Caribbean Resort is absolutely fantastic! The rooms are very large and come with living room, dining room and full kitchen in addition to the master suite with full bath. There is a patio off master bedroom and off living room, wonderful ocean view! The staff is wonderful, the unit was in great condition and equipped with everything we... More

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Kansas City, Missouri
Top Contributor
61 reviews 61 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently returned from a week stay at the Royal Caribbean in Cancun. It was one of the nicest resorts we have been to! Everything was wonderful. Our concierge, Antonio, was the best! Pablo in the timeshare office was very thorough and professional. It was not high pressure, and under different circumstances we might have made a purchase. Loved the... More

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Flagstaff, Arizona
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here Oct 2014 with my BF and his 2 teenage sons. We didn't have the entire villa, but the side with one bedroom and 2 murphy beds in the living room. It was a very spacious room and we had more than enough room for the 4 of us. We had a wonderful balcony that we could sit... More

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Fargo, North Dakota
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

We have stayed at the Royal Caribbean for the past several years. We have always been impressed with the service at the resort, from the bellboy to front desk staff to the waiters at the restaurants. Our particular villa offers spectacular views of the Caribbean Sea. The villa is very comfortable and offers 2 bedrooms and 2 bathrooms. We also... More

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Northville, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

As usual, a great time there. Been a member for 20 years, never a bad experience. I would recommend it to everyone! I really feal at home here, the staff is awesome! I can't wait to come back in February, will spend three weeks!

Was this review helpful? Yes 1
Noosa Heads
Top Contributor
123 reviews 123 reviews
40 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I really enjoyed my stay at the Royal Carribean. The view from my massive 11th floor room was unbeatable. It is not really a five star hotel but it is pretty close. Personally I am not that into this type of resort hotel but its all you get in Cancun. For what it is though I really liked it. The... More

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Hotel Summarization (Beta)

What travelers say

  • Captain Cove(5)
  • Time share(3)
  • Very friendly(3)
  • Happy Hour(3)
  • Living room(3)

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal

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