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The Royal Caribbean

#42 of 178 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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1 room 1 guest
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1,076 Reviews from our TripAdvisor Community

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Traveler rating
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    308
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432
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28
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dauchingen
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here the last day coming back from our Mexico roadtrip and for us it was the first stay in such a big hotel in Mexico, the others before were way smaller. I have to admit this hotel has everything, the room was amazing with a great view on the pool and the ocean, partly at least. The pool... More 

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Niskayuna, New York
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I had been to this hotel alone and when my husband and I decided to take our nieces on a Mexican trip, I chose a suite for our last two nights. It was perfect in every way! They gave us a suite on a top floor, with an amazing view of the ocean (the first time I visited I was... More 

Was this review helpful? Yes 1
Longford, Ireland
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed at the Royal Caribbean for 2 weeks and had a fantastic holiday! We purposely chose not to go all inclusive as neither of us are big eaters or drinkers so wouldn't have gotten out money's worth from it. We took advantage of the mini market in the hotel and used this to self cater for breakfast and lunch,... More 

Was this review helpful? Yes 1
Virigina
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our second time here and we enjoyed it as if it was the first. Last year we discovered this gem and decided to return. The beach was not as good as before but not through any fault of the resort. This year most of he Caribbean is full of seaweed and this has been confirmed by the Washington... More 

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Sewell, New Jersey
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent a week at the Royal Caribbean and really enjoyed ourselves. The rooms were spacious but they do need some updating. The bathrooms and kitchen are very functional but could be updated. The 2BR sleeps 6 comfortably with 2 murphy beds hidden in the LR. The pools were nice with plenty of lounge chairs to be used. The Restaurant's... More 

Was this review helpful? Yes 2
NY
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms are nice, the view and location are excellent. Its a little bit of a trek to the Hotel from the road, but pleasant. Since it is a timeshare, they make you change rooms on Saturday, and you should definitely plan a long trip that day and be out of the hotel. You can arrange with the bellboys to... More 

Was this review helpful? Yes 5
San Clemente, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Just got back from a 10 night stay here. I brought my teen and 5 year old. Many kid activities for both age groups but book the water sports a day or two in advance. Customer service was amazing in every part of the resort. Service to the beach was very slow so as long as you are not starving... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Amanda M, Thank you for taking time to post about our resort. We're glad to learn that you and your family enjoyed your vacation at The Royal Caribbean. We would like to offer a sincere apology for the slow service you encountered on the beach. Our food and beverage manager has received your comments and we will look for... More 

Tulsa, Oklahoma
1 review
5 of 5 stars Reviewed 2 weeks ago

My best friend and I decided to be adventurous and meet in Cancun for 5 days without booking a room until we landed. This turned out to be a brilliant idea because we got the Royal Islander for $130 u.s. a night. Fabulous view, great service and food, and hardly anybody else around. One afternoon, we got suckered in to... More 

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Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Drea, Thank you for sharing your experience at The Royal Caribbean. We're glad to learn you've enjoyed your experience at our resort. We've shared your comments with our sales and marketing team to explore new options to improve our customer's perception. We will be more than happy to welcoming you again next spring. Warm Regards. More 

Charlotte
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We thoroughly enjoyed our stay at this property. It is a great location, beautiful beach, and has a lot to offer. We picked this property because we did not want an "all inclusive" resort. We like to rent a car and enjoy local restaurants, attractions and didn't want to feel teathered to a resort because we already paid for food... More 

Was this review helpful? Yes 3
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear NorthCarDude, We appreciate you taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay at The Royal Caribbean. We know that there's still people preferring European Plan over All Inclusive Resorts and we will keep both The Royal Islander and The Royal Caribbean as suitable options for such people. We look forward... More 

Oxnard, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Place is about 10-15 minute bus ride from downtown where it is busier. Hotel is family oriented with several pools, AC works great. However, rooms are good size but are older, no basics provided like shampoo or ice buckets in rooms. Bed gets done and room is cleaned but fresh sheets are not provided. Seemed like we had same sheets... More 

Was this review helpful? Yes 3
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We are currently sharing your comments with the appropriated channels so that our service may improve. It is very important for us to communicate assertively with our customers and it's a shame we did not achieved this goal with you. We will continue to put our efforts into... More 

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