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The Royal Caribbean

#35 of 178 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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The Royal Caribbean
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981 reviews from our community

Traveler rating
    560
    275
    83
    32
    31
See reviews for
397
281
26
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Clearwater, FL
Senior Contributor
45 reviews 45 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

This fantastic small island is up and coming. Super friendly. Took a train tour around the entire island. Train was built in 1906 originally to transport sugar cane for trade, it has been renovated into a tourist attraction that was very informative. We were entertained not only with their history but also by some very talented singers. All in all... More 

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Johnson City, Texas
2 reviews
2 of 5 stars Reviewed yesterday NEW

As we check in we were told that there's a $800 credit line that's need to be open, and we did it. We just wish that they should have indicated that when we did the booking. Then no Discover Card, or no debit Visa Cards. Have to have a major Mastercard or Visa Credit Card. Can not use your own... More 

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Los Angeles, California
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

A week in Cancun!! We are not new to the Royals resorts, we have stayed at the Royal Islander back in 2011, had a wonderful stay at the Islander. This time we choose the Royal Caribbean, it looked great in the picture. First impression is always the best and at RC their first impression was not their best, you can... More 

Was this review helpful? Yes 1
chittenango
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

we arrived at 10:00pm . check in is slow even though there was only one family before us. I think there is a lot they have to tell you.I found the grocery store in the hotel to be reasonable. I pre ordered our groceries at no extra charge and they were in our room when we arrived.I Highly recommend you... More 

Was this review helpful? Yes 3
Dimondale
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Arrived April 2 to beachfront villa and a gorgeous day as were the 10 days that followed. We had a 10 minute rain shower on Wednesday and was interesting to see it come across the Gulf. Our villa was spotless everyday with the exception of no service on Sundays. Maid service and guest staff or so welcoming and helpful. We... More 

Was this review helpful? Yes 3
Charlotte
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

We were excited to arrive at the Royal Carribean--it is extremely well thought out and a good value, our room was on the tenth floor and the view is spectacular in a way that only Cancun seems to deliver--turquoise water, rolling ocean and pristine beach. But, this is all window dressing for just another time-share pitch. When you arrive you... More 

Was this review helpful? Yes 6
Haverhill, Massachusetts
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I am having coffee on my balcony, watching the sun rise over this beautiful resort. Our room is a two bedroom, master has a king bed with a full ensuite bathroom, secondary bedroom has 2 full beds plus there 2 twin Murphy beds in the living room. Comfortable mattresses, I've slept very well every night. The room was immaculate upon... More 

Was this review helpful? Yes 4
Jersey City, New Jersey
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I'm writing this review from the hotel room currently. It's been a horrible trip to day the least. Extremely rude staff. Unhelpful, disrespectful. Examples 1. We had a breakfast buffet included with our room for 2. Took our 3 year old and asked the boat of there was an extra charge for him and they said no. Half way through... More 

Was this review helpful? Yes 7
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel has a great view. The food was ok not good not bad. The rooms looked clean but everything inside the room was very old and bad quality. The bathrooms were TERRIBLE. The shower was literally making noises and the water wasn't going very smoothly. We really hated the bathrooms. The staff were nice and helpful. We had to... More 

Was this review helpful? Yes 5
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Would definitely recommend this place, staff member was so friendly and the view was absolutely gorgeous from our apartment! The breakfast buffet at the restaurant were also delicious, there were heaps to choose from. Just wishing we could of stay longer.

Was this review helpful? Yes 5
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