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The Royal Caribbean

#35 of 179 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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The Royal Caribbean
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992 reviews from our community

Traveler rating
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    84
    34
    31
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398
283
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5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My first visit to Cancun. Stayed with a friend who has a timeshare here. April 18-24, 2015 on 9th floor, north side near pool. Villa with kitchen, dining room and living room, 2 stayed in King bedroom with bath. I and another friend stayed in an adjoining 2 queen bedroom with bath. Sink separate from toilet/shower. Great deck with beautiful... More 

Was this review helpful? Yes 3
Moscow, Russia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The best all inclusive I ever been. Rather small territory, but delicious restaurants, good bars (including pool bar), spacious and comfortable rooms. Not kids friendly. Excellent servis, reasonable price. Офигительный отель для взрослых, с детьми детать нечего

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It's such a beautiful place! The pool is huge and even if there are a lot of people you don't even feel it! It is not a party hotel which is a wonderful thing if you want to just relax and enjoy! All rooms have a kitchen and the small ones have a kitchenette so with the market inside the... More 

Was this review helpful? Yes 3
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We spent one night at the Royal Caribbean and were - to put it mildly - surprised by the various layers of bureaucracy we encountered: The check-in process is lengthy (guests waiting in line, one person working at the reception desk), and although we book via an online portal, we had to fill in various forms with our address etc.... More 

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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The queues to check in/out took over 20minutes and the room card hardly worked. We couldn't pay using the room and overall the hotel needs improvements. The buffet breakfast is good but pricey and be careful as there are hidden charges for mint tea or hot chocolate. The rooms are a bit old fashioned, beds are small and lacked the... More 

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Williamsville, NY
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my second time visiting the Royal Caribbean.. I have to say this time was perfect. It was a girls trip away 5 in total ages 31 to 55... Room: We had a two bedroom suite and it was perfect CLEAN and tons of room.... its not modern but in Mexico you want that feeling like you are in... More 

Was this review helpful? Yes 2
Michigan
Contributor
13 reviews 13 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I started coming to the Royal Caribbean in 98. It and the Royals were THE place to stay. Location, location, location. The Caribbean, Mayan (now gone) and the Islander were 3 in a row on the best part of the beach in Cancun. To top it all off, they had the BEST staff in place for years! The villas were... More 

Was this review helpful? Yes 6
Johnson City, Texas
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

As we check in we were told that there's a $800 credit line that's need to be open, and we did it. We just wish that they should have indicated that when we did the booking. Then no Discover Card, or no debit Visa Cards. Have to have a major Mastercard or Visa Credit Card. Can not use your own... More 

Was this review helpful? Yes 1
Los Angeles, California
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A week in Cancun!! We are not new to the Royals resorts, we have stayed at the Royal Islander back in 2011, had a wonderful stay at the Islander. This time we choose the Royal Caribbean, it looked great in the picture. First impression is always the best and at RC their first impression was not their best, you can... More 

Was this review helpful? Yes 2
chittenango
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we arrived at 10:00pm . check in is slow even though there was only one family before us. I think there is a lot they have to tell you.I found the grocery store in the hotel to be reasonable. I pre ordered our groceries at no extra charge and they were in our room when we arrived.I Highly recommend you... More 

Was this review helpful? Yes 3
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