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The Royal Caribbean

3.5 of 5 Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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#28 of 174 Hotels in Cancun
812 Reviews 4.5 of 5 stars
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812 reviews from our community

Traveler rating
    480
    218
    67
    27
    20
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338
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lone Tree, Colorado
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The beaches are fabulous - you couldn't ask for better and the resort is very clean and beautiful! The rooms are very spacious with kitchen facilities to use. You can pick up grocery items at the Royal Market that is onsite and the activities were spectacular too! There's never a shortage of things to do and see. Even when you... More

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Chandler, Arizona
Senior Contributor
27 reviews 27 reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

Please understand that we aren't staying at this hotel so we weren't participating in the all inclusive plan that the resort offers. Each night the restaurant offers a theme night. The night we went was Cajun night, a reason that we went to it. Walking in we were showed the Cajun offerings which looked like it had been sitting under... More

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post your review. As for September 2014, The Royal Caribbean is not offering REFINE All Inclusive package for its guests. Currently, the only Royal Resorts offering such package are The Royal Sands, The Royal Haciendas and The Royal Cancun. Nevertheless, we are sharing your comments with Food and Beverages management so that... More

Contributor
18 reviews 18 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stopped for an overnight stay. Room was spacious with walk-in closet & good-sized bathroom. Clean, comfortable bed & quiet rest even though room faces the pool & sea. Free wifi in the room with good connectivity. Hotel is next to beach. Will be helpful if hotel also provides basic toiletries eg shampoo.

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Nice place. My wife and I came on our first trip without the kids since we have been married and stayed in the 1 bedroom villa. Everything was very clean and the staff was very friendly. This place is part of a timeshare but they do not force it on you. We had 1 sales call on the third day... More

Was this review helpful? Yes 1
Glen Ridge, New Jersey
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My daughter and I spent a week at the Royal Caribbean from August 10-17. The location was terrific--beautiful beach, quiet, convenient to bus. We joined the fitness center and the Hacienda Spa and used the shuttle to take us to the spa each day and took advantage of the shuttle to go to other Royal properties. The spa was quiet... More

Was this review helpful? Yes 2
iowa
Reviewer
5 reviews 5 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It's a nice resort with nice pool and beach. All rooms are ocean view and have great large balconies. The onsite store was convenient and reasonably priced for snacks, drinks, groceries. Only con is we did not care for restaurants in the resort.

Was this review helpful? Yes 2
Surfers Paradise, Australia
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The property is a large complex with great pools and its becoming dated. Needs some updates on furniture etc. The staff are friendly but when you arrive you find out a few things that arent so good the property is set a long way back from the road the property does not allow you to use cash or credit cards... More

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, We appreciate your comments about our resort. It is important for us to provide our customers with all the information before they arrive. Resort's description on our partner websites must be accurate and actually mention that you will need to provide a credit card or a cash deposit upon arrival. It is very important for us to know... More

Los Angeles, California
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We just stayed at the Royal Caribbean last week for 7 nights. We were a family of 4 (mom, dad, daughter and son in late 20's). In Cancun, there is basically one long long road with all the hotels on it. This resort is one of the first ones and is quite far from town (about 30 mins from the... More

Was this review helpful? Yes 4
meowchele
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at The Royal Caribbean the week of 8/15 to 8/22. We had a family of 4. The hotel itself was very nice. Very clean, very large, the grounds/pools/beach were very well maintained, and for the price, it was more than satisfactory. If I had never stayed in Cancun before, I probably would have given The Royal Caribbean 4... More

Was this review helpful? Yes 4
Portland, Oregon
1 review
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just got back from the Royal Caribbean through time-share exchange (Interval International) from August 23rd to 30th. 4 stars only because of the resort food. I'm from Portland and could be a food snob; however, if I'm going to Mexico I expect authentic Mexican food and all the food in all the Royals Resorts were Americanized to the 'T'!! So... More

Was this review helpful? Yes 15
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Hotel Summarization (Beta)

What travelers say

  • Captain Cove(5)
  • Time share(3)
  • Very friendly(3)
  • Happy Hour(3)
  • Living room(3)

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal

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