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The Royal Caribbean

#42 of 178 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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1,044 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Texas
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

My expectation about this place wasn't that high knowing that this is not one of Cancun fancy hotels; however The Royal Caribbean didn't disappoint me at all. On the contrary, this place was exactly what we needed for our vacation. Here is my review: 1. First of all, you have to be aware that this is a very family-oriented facility.... More 

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San Diego, California
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We only had one night in Cancun on our way to Isla, so we opted for the Royal Caribbean because of the great price. As it turns out, we were very impressed with the place! The staff were all extremely friendly! The food and drink prices (even drinks at the swim-up pool bar) were reasonable for a Cancun beach resort... More 

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Carmichael, California
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Our stay was for 8 nights, Saturday through Sunday. Check-in was not bad, about 30 minute wait. Room was as expected. Food at the Islander & Caribbean resorts was good to meh (Tradewinds- the breakfast buffet was consistently very good.) Our Hacienda Sisal dinner was a memorable one, as were the wait staff. The pool was fine, as was the... More 

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Scotia, New York
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We are owners here and love it! We have been coming here since 1998. We are sad that in 3 years it will be sold.. The staff is very friendly and our Concierge Sebastian went overboard helping us. The only reason I did not give it an excellent is because we had a maintenance issue of water coming through the... More 

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Superior, Colorado
Level Contributor
197 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel is a bit old, 20 years+, but it is kept in real good shape. The rooms are nice & well equipped. They have 1 and 2 bedroom suites with full kitchens and living rooms. They have amazing views. The pool is nice & has great service. Everything is really seamless. The only downside is that, while it is... More 

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Mexico City, Distrito Federal, Mexico
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Royal Caribbean is a very extended Hotel & Resorts chain in all Cancun and Yucatan Peninsula. I took the risk of paying 5 nights in this resort to stay with my family for some beach vacation. Let me tell you the price I paid for 5 nights was very good. It was less than 100USD per day including free Internet... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction levels and we're glad to learn we achieved this goal with you. We'll make sure to personally praise Liz for leaving such a nice impression in you. We're looking forward to welcoming you again during your next... More 

DeWitt, Michigan
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel has everything you would expect from a Royal resort. Excellent service...attentive staff...and nice food and conveniences on site. Your villa is well maintained and the beach and ground are amazing. There are plenty of pools for everyone's tastes.

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay at The Royal Caribbean. We're sure that TripAdvisor's community will appreciate your kind words as much as we do. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards. More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

First stop on our Honeymoon. The front desk was able to upgrade us (at no charge) to an ocean front view, excellent! Staff was very friendly. Hotel had entire variety of guest, family vacationers, couples, retired adults, and found the resort to be kid friendly (in areas). It was nice that it was not an all inclusive resort where it... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We feel honored for being part of your honeymoon experience and we're glad to learn you've enjoyed your stay at The Royal Cancun. We look forward to welcoming you and your family during your next visit to Mexican Caribbean. Warm Regards. More 

Miami, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Upon arrival you are assigned your own personal concierge, he helps you with booking your tours and answers any questions you may have. The hotel is a bit outdated but its clean and well kept. The pool is beautiful and alluring. The beach is breath taking, the water is aqua green and is crystal clear. The staff is friendly and... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We are sharing your comments with the appropriated channels so that our service may improve. We use the room card as the most viable way to keep control to our customer's consumptions. We always strive to provide our customers with the highest satisfaction rate and we hope that... More 

Herndon
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a great time. Booked this through a timeshare trade. Nice comfortable two bedroom villa style room with large porch over looking beautiful pools and beach. Had all the services and bar/restaurant options we needed between the ones on-site, next door, across the street and that you could take the bus to. Store on premises convenient and not too... More 

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