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The Royal Caribbean

#35 of 178 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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Best prices for: 1 room 1 guest
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The Royal Caribbean
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The Royal Caribbean
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1,007 reviews from our community

Traveler rating
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    87
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402
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27
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Long Beach, Washington
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We got the smaller unit which is simply aroom with two full beds( which we asked them to put them together) a small frudge, a microwave, and a coffeemaker. Please bring your shampoo, conditioner,... Tea , coffee as they claim they are not a hotel. The pool is pretty big. The beach is beautiful with plenty beach chairs. Theres a... More 

Was this review helpful? Yes 1
New Haven, Connecticut
Top Contributor
59 reviews 59 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

If you are of a certain age and require the dated familiarity of a place like South Florida, but want to say you "got out of the country for a while," this is perfect for you. Low-risk, tucked away in the Zona Hotelera (Hotel Zone), you will be wrapped in the security blanket of the facilities and charged for activities... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Cancun was for the four of us - PERFECT, and this hotel only added to our great experience. The staff was so very friendly and helpful, the pool and the beach were all gorgeous. The food at the Tradewinds, the pizza place, the taco place next door, plus the place across the street - were all really good. Don't miss... More 

Was this review helpful? Yes 2
Chula Vista, California
Senior Reviewer
7 reviews 7 reviews
1 of 5 stars Reviewed 1 week ago

So, we were 3 days in Yulum, 1 week in Akumal Bay, then our timeshare exchange at Royal Carribbean! Checked in , great, lobby and baggage people, fantastic. Oh yeh, they gave us an ocean front condo. a&ab, we get 2 ybedrooms. Gonna take a nap after lunch, CONSTRUCTION NOISE AVOVE US, KILL ME NOW ,REALLY,! .??I would like to... More 

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Prague, Czech Republic
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

The Royal Caribbean Hotel was a pleasure to stay at, it has attentive staff, clean well equipped spacious rooms (double rooms have a small balcony) and provides various additional services to your accommodation such as car rental, photo-book making, free Wi-Fi, free beach towels, tours, food and clothes stores, etc. It is aimed at American tourists of the average age... More 

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St. George, Utah
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hotel is on a great location, in the middle of everything the staff was great excellent service, nice and clean villa with ocean view, the housekeeper lady did a great job and the personnel in the lobby help us with any request.

Was this review helpful? Yes 1
Salt Lake City, Utah
Contributor
20 reviews 20 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We have had a wonderful stay here at the royal Caribbean! We attended the welcome party (Mondays) and there is an open bar and lots of dancing and games. We also attended happy hour every day(3-5) but be warned, you don't actually get happy hour until 5 o'clock because they close early so listen closely for last call. Our room... More 

Was this review helpful? Yes 1
Michigan
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are members of the resort. We decided to add 6 additional days to our vacation already scheduled. A request was made to give us a room near the villa we own. Not only did this happen but since we have a penthouse unit, our rental was also. Way to go Royal Caribbean! Sorry only 3 more years to go!

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Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We are glad to learn you enjoyed your most recent stay at the resort and we already look forward to welcoming you during your next visit to Mexican Caribbean. Warm Regards. More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I started going to the royal resorts when they were under construction. I believe I was 16 years old when my parents first took me to Cancun Mexico. I will never forget my first view of the ocean at the royal resorts. I feel like I grew up with the staff that has worked there for so many years. I... More 

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Cristóbal G, Online Community Administrator. at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We cannot say anything but thank you for allowing us to be part of your life. We just want to add that you're very important for us and we look forward to welcoming you and your children next year. Warm Regards. More 

Haifa, Israel
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hotel is vast and huge! Need a map to get to the room. The room we got looked old, especially the shower. Noisy air conditioner and we were lucky we got a room facing the sea. It is not clear why there is no visible electrical outlets. Feels like a century ago. Large pools. Gym is not free! There... More 

Was this review helpful? Yes
Cristóbal G, Online Community Administrator. at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction levels available and we regret not being able to achieve this goal with you. The accurate information about Gym fee is pointed out in our website and also in our associates' websites. We will look for ways... More 

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