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The Royal Caribbean

#35 of 178 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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The Royal Caribbean
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976 reviews from our community

Traveler rating
    558
    274
    82
    31
    31
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396
280
26
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dimondale
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Arrived April 2 to beachfront villa and a gorgeous day as were the 10 days that followed. We had a 10 minute rain shower on Wednesday and was interesting to see it come across the Gulf. Our villa was spotless everyday with the exception of no service on Sundays. Maid service and guest staff or so welcoming and helpful. We... More 

Was this review helpful? Yes 2
Charlotte
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We were excited to arrive at the Royal Carribean--it is extremely well thought out and a good value, our room was on the tenth floor and the view is spectacular in a way that only Cancun seems to deliver--turquoise water, rolling ocean and pristine beach. But, this is all window dressing for just another time-share pitch. When you arrive you... More 

Was this review helpful? Yes 4
Haverhill, Massachusetts
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I am having coffee on my balcony, watching the sun rise over this beautiful resort. Our room is a two bedroom, master has a king bed with a full ensuite bathroom, secondary bedroom has 2 full beds plus there 2 twin Murphy beds in the living room. Comfortable mattresses, I've slept very well every night. The room was immaculate upon... More 

Was this review helpful? Yes 3
Jersey City, New Jersey
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

I'm writing this review from the hotel room currently. It's been a horrible trip to day the least. Extremely rude staff. Unhelpful, disrespectful. Examples 1. We had a breakfast buffet included with our room for 2. Took our 3 year old and asked the boat of there was an extra charge for him and they said no. Half way through... More 

Was this review helpful? Yes 6
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel has a great view. The food was ok not good not bad. The rooms looked clean but everything inside the room was very old and bad quality. The bathrooms were TERRIBLE. The shower was literally making noises and the water wasn't going very smoothly. We really hated the bathrooms. The staff were nice and helpful. We had to... More 

Was this review helpful? Yes 4
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Would definitely recommend this place, staff member was so friendly and the view was absolutely gorgeous from our apartment! The breakfast buffet at the restaurant were also delicious, there were heaps to choose from. Just wishing we could of stay longer.

Was this review helpful? Yes 5
Laurel, Maryland
Top Contributor
56 reviews 56 reviews
14 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had been to this resort once before (back in 2009) and had a good stay (back then). When friends asked if we wanted to go for a 4-day weekend, I said absolutely, this time it was a Friday to Monday weekend. When we checked in we were told that we would have to move locations the next day because... More 

Was this review helpful? Yes 6
New York City, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is perfect , from the outside you cannot tell what a gem it is inside .. Very clean, good service and location. Wifi works all over the property. Im here for 7 days and im very happy . The pools are immaculate with a nice swim up bar. No music but i woukd rather listen to my own... More 

Was this review helpful? Yes 7
Cancun, Mexico
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This resort was built in 1987 so it's quite old, but lots of maintenance is done to this resort. For the year that it opened it's a beautiful resort. If you compare to the newer resorts this one is well outdated, but you will enjoy your time here. The Royal Caribbean is part of the Royal Resorts family. The Royal... More 

Was this review helpful? Yes 5
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This was about our 8th time to Cancun to avoid the Northeast cold of winter. Several years ago I came to find the Royal Resorts, this was exactly what we were looking for, a place to avoid the "all-inclusive" and use what we need. Some great pay-as-you-go restaurants, with a convenient on site store to pick up supplies for light... More 

Was this review helpful? Yes 5
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