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The Royal Caribbean

#35 of 176 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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The Royal Caribbean
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966 reviews from our community

Traveler rating
    552
    273
    80
    31
    30
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391
275
26
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Laurel, Maryland
Top Contributor
56 reviews 56 reviews
14 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I had been to this resort once before (back in 2009) and had a good stay (back then). When friends asked if we wanted to go for a 4-day weekend, I said absolutely, this time it was a Friday to Monday weekend. When we checked in we were told that we would have to move locations the next day because... More 

Was this review helpful? Yes 1
New York City, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is perfect , from the outside you cannot tell what a gem it is inside .. Very clean, good service and location. Wifi works all over the property. Im here for 7 days and im very happy . The pools are immaculate with a nice swim up bar. No music but i woukd rather listen to my own... More 

Was this review helpful? Yes 3
Cancun, Mexico
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This resort was built in 1987 so it's quite old, but lots of maintenance is done to this resort. For the year that it opened it's a beautiful resort. If you compare to the newer resorts this one is well outdated, but you will enjoy your time here. The Royal Caribbean is part of the Royal Resorts family. The Royal... More 

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was about our 8th time to Cancun to avoid the Northeast cold of winter. Several years ago I came to find the Royal Resorts, this was exactly what we were looking for, a place to avoid the "all-inclusive" and use what we need. Some great pay-as-you-go restaurants, with a convenient on site store to pick up supplies for light... More 

Was this review helpful? Yes 2
Eden Prairie, Minnesota
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My girlfriend and I stayed at the Royal Caribbean for 4 days in order to get away from the winter. Her aunt and uncle have a timeshare at this resort so they were generous enough to let us stay at their villa. It was amazing. The villas are 2 bedrooms, full kitchen and living area. Lots of space. You can... More 

Was this review helpful? Yes 1
Caseyville, Illinois
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 2 weeks ago

The hubby and I stayed here and had a wonderful time. It was quiet and nice, not alot of people which is just what we wanted. Was not hounded one time about taking any tours and whatnot. Would def stay here again. We booked thru expedia.com .

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Aurora, Colorado
Contributor
19 reviews 19 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Royal Caribbean was the first of the Royal Resorts I stayed in. This resort had me coming back to Cancun for the next 13 Years. The service and beauty of this resort are impeccable. Everyone from the moment we arrived until we left were nothing but kind and courteous. I highly recommend this family friendly resort to everyone. You... More 

Was this review helpful? Yes 4
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a wonderful stay here. The room exceeded our expectation. Ocean front view is breathtaking. The staff are very nice and friendly. Front desk Theresa went above and beyond to help us solve our problem with "best day "travel agency. Membership staff, Cherry, gave us a lot of tips and help to get around on our first day in... More 

Was this review helpful? Yes 2
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We had a wonderful stay here. The room exceeded our expectation. Ocean front view is breathtaking. The staff are very nice and friendly. Front desk Theresa went above and beyond to help us solve our problem with "best day "travel agency. Membership staff, Cherry, gave us a lot of tips and help to get around on our first day in... More 

Was this review helpful? Yes 1
Austin, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at the Royal Caribbean as a timeshare exchange during the week of 2/21 through 2/28. And although our 1 bedroom unit's decor appeared dated and a bit worn, it was very clean and comfortable. The daily maid service was exceptional. However, there was an obvious musty odor that hit us when we walked into the... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about your experience at our resort. We always strive to provide our customers with the highest satisfaction standards and we regret not achieving this goal with you. We've shared your comments with Guest Services Manager who is committed to follow up all of your comments to ensure the satisfaction of our... More 

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