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The Royal Caribbean

3.5 of 5 Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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The Royal Caribbean
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827 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver, Colorado
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I have been owners at the Royal Resorts for over 25 years and have always found the property to be well maintained and the staff wonderful.The rooms are spotless with maid service daily, except Sundays. The pools and beach have numerous palapas, lounges, small tables, chairs and umbrellas for shade and comfort. The sports desk offers clean... More

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Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We feel honored by having people like you as part of our royal family. We will personally praise Camelio, Gabriel, Mario and Jorge for leaving such a good impression in you. We are sure that all future guests an visitors of The Royal Caribbean will find your insights... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

We spent 2 nights at the Caribbean resort. The hotel is nice and clean. The rooms are very good. Check In took 30min!!! The pool is very nice and the activities are great! But, the restaurant was our worse experience in Cancun! They are offerings different buffet each night. The price is very high and not worth the food!.I recommend... More

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Calgary, Alberta
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just got back from the Royal Caribbean (oct 4-11 2014) and had an amazing time, we had the best room right off of the grassy deck area. Our children 3 & 4 were able to open the door in the morning and run around the huge grass deck while we had our morning coffee. The room was very nice and... More

Was this review helpful? Yes 1
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is very big and old, the view is great but there are rooms with a standing balcony and more expensive rooms for a bigger balcony and bigger room. the hotel itself is big and clean and very nice, the room is big and clean but a bit old... the most annoying thing is the walk from the hotel... More

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Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear guest, Thank you for taking time to post about our resort. At Royal Resorts we take pride of our prime quality service and focus on customer satisfaction and we regret not achieving this with you. Your comments are currently being shared with Guest Services Management in order to determine if there's actions we can take to improve our service.... More

Ambler, Pennsylvania
Top Contributor
77 reviews 77 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice resort. The staff are friendly and helpful. The rooms (2 BR suite) are comfortable and spacious. All the rooms are ocean view; if you want ocean front get buildings "A", "G" or "H". In any of the other buildings you MUST get upper floors if you want to see the ocean or else you will be looking out... More

Was this review helpful? Yes 3
Bear, Delaware
Top Contributor
56 reviews 56 reviews
38 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked only one night at this resort because we were staying for a few nights at a much more expensive all inclusive resort the next day. We wanted to be 'in position' ready to holiday...I was able to secure a very good price for our one bedroom suite here at the Royal Caribbean, which included 2 murphy beds (there... More

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I just returned from The Royal Caribbean in Cancun. It was a wonderful experience. We had a one bedroom suite. We arrived a little before check in time and was able to check in with no problem. Our bellboy Pedro was very friendly and helpful. Our suite was clean and spacious and what a view from the... More

Was this review helpful? Yes 2
New Rochelle, New York
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Did an all girls vacation here with my best girls & really enjoyed it. The resort is beachfront however it's quite a long walk to the water. The pools are very inviting & there were ample lounge chairs. The poolside bar/restaurant service was excellent, the staff was very attentive. The on site restaurants were very good but they closed early.... More

Was this review helpful? Yes 2
Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent Vacation! Love the atmosphere. The staff do a wonderful job of making your stay feel like home. The food is wonderful and the drinks are sublime. The family/children's activities kept our little one occupied for hours, and wore her out enough for sleeping in!

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Wrightsville Beach, North Carolina
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our week in Cancun was lovely! This was our second trip to the Cancun, both times we stayed at the Royal Caribbean. This year, we struck out on our own for a day trip to Puerto Morelos to go snorkeling. We had a grand time but I realized the next day that I left my wallet in the taxi on... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Captain Cove(5)
  • Very friendly(3)
  • Time share(3)
  • Happy Hour(3)
  • Living room(3)

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal

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