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All 172 Cancun hotels

The Royal Caribbean

3.5 of 5 Resort   |   Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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Two FREE Buffet Breakfast
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Ranked #25 of 172 hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Penst8r Henderson, Nevada
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
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English first
Henderson, Nevada
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed there from the 9th to the 16th July (Wednesday to Wednesday). The property itself is fantastic. The view is spectacular. The sand on the beach is soft. We walked up and down the beach and did notice the sand to be rougher in front of other properties. Each room has an "A" and " B" side. The "A"... More

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11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The grounds were just beautiful. The unit was spotless and cleaned every day except for Sunday. Our view was incredible and the sound of the ocean was amazing! It was in a terrific location to base ourselves. We took several trips to Mayan ruins, diving, etc. We rented a car and the parking lot was accessible and safe. The pool... More

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Tampico, Mexico
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

For us is the second year that we spend our vacations there. We have a 5 years daughter and 1.5 years son, so we require some help on vacation. They have cribs for your use at no cost, the have a large pool with enough space for the young children. They also have some pool equipment for play or rest... More

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1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Friendly, helpful, courteous staff. Beautiful grounds and rooms. Fabulous beach frontage. Just an all around great experience at the Royal Caribbean, big thumbs up from me and thanks for a great vacation!

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Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards. More

San Diego, California
1 review
1 of 5 stars Reviewed 6 days ago NEW

At 3am on our first evening, we woke to a continuous banging sound coming from the kitchen. We called the front desk and they sent a man to look at it. He could not. Then they sent another man, but he couldn't fix the problem either (it was something with the air conditioner). They offered to have us move rooms... More

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Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We apologize for the inconvenient experienced with the air conditioned malfunction. We are sorry that the circumstances didn't allow us to move you to a different villa immediately. However, Guest Services Manager has been informed of this situation and we're committed to improve our procedures so this lack... More

London, United Kingdom
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice room, lovely view, clean beds. However since this is not a hotel and a time share there is no room service! We needed water during the night, called reception to order a bottle and were told drink from the tab the shop is closed! The lifts are not very well looked after and are painfully slow. Both staff (carrying... More

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New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall this hotel was satisfactory, but definitely not the best around. Starting with the positives the hotel is clean, the rooms are large, and there is a food store with full selections and alcohol as well as an amenities shop for lotions, souvenirs, and any necessary added clothing. There's a large pool and its very close to airport as well.... More

Was this review helpful? Yes 1
New Boston, Michigan
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my 3rd time staying here and I still love it. The staff is wonderful and very helpful, especially the beach waitstaff. The best part is the beach, the water is gorgeous. The food at all the restaurants is excellent and it is a short walk to Captain's Cove which is also part of Royal Resorts. The only two... More

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Cleveland, Ohio
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We went to the Royal Caribbean for the second summer in a row and we couldn't be more pleased with everything about the place. It was absolutely perfect for our family of 5, which included three teenager boys from 13-18. We also brought 2 other families with many teenage girls that loved this place as much as we did. We... More

Was this review helpful? Yes 2
Kansas City, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I were there early this July and we were really amazed. Every room looks to be a suite with at least an ocean view. There was no time share pressure like we have seen at many other Mexico resorts. The help was fantastic and the rooms were great. Not many choices for food, but what was there... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Captain Cove(5)
  • Time share(3)
  • Very friendly(3)
  • Happy Hour(3)
  • Living room(3)

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Royal Caribbean 3.5*
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal

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Hotel & grounds (86)
Room/suite (57)
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Pool/beach area (144)
Videos (1)
Family/play areas (3)
Bathroom (4)
Other (183)

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Amenities (47)
Beach (20)
Pool (36)
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The Hotel (45)
Two Bedroom Villa (152)

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Hotel & grounds (6)
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Room/suite (10)
Family/play areas (2)
Pool/beach area (10)
View from room (1)
Bathroom (1)
Other (1)


Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#11 Family Hotel in Cancun #18 Romantic Hotel in Cancun #22 Top resorts Hotel in Cancun #24 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our duo of resorts offers an exceptional collection of services... And double the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis and sail boating. The Royal Caribbean(R) offers plenty of activities for families and friends and after a busy morning, visit the spa sun deck for a selection of relaxing massages and therapies. Dine on fresh seafood or timeless Italian classics. Experience attentive service that will make your vacation exceptional. ... more   less 
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