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The Royal Caribbean

#42 of 178 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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1,059 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (339)
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Oxnard, California
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW via mobile

Place is about 10-15 minute bus ride from downtown where it is busier. Hotel is family oriented with several pools, AC works great. However, rooms are good size but are older, no basics provided like shampoo or ice buckets in rooms. Bed gets done and room is cleaned but fresh sheets are not provided. Seemed like we had same sheets... More 

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North Carolina Coast, North Carolina
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have been members of The Royal Caribbean for the past 27 years. Have come here ever so often with our children ( the eldest is getting married in a month ) and close friends. EVERY visit has been memorable and satisfying -- as our family has grown with fond memories of our visits here. Our contract is due to... More 

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Belmont, North Carolina
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have owned a time share there since the '80. We bought while it was still under construction and have loved all our vacations there. Our daughter who is 25 took her first trip there when she was one year old and even went to Cancun on her honeymoon.

Was this review helpful? Yes 1
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear joyhappiness, Thank you for taking time to post about our resort. We're glad to learn that you've been allowing us to be part of your family and your family experiences since the 80's. We cannot express with words how thankful we really are with our loyal customers. We look forward to welcoming you during your next visit to this,... More 

Baltimore, Maryland
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

The Royal Caribbean is one within a chain of Royal resorts in Cancun. My grandparents have had a time share here for over 20 years. Things have changed drastically over the years, especially at this resort and it's next door neighbor (The Mayan). Regardless of changes (prices, level of tourism traffic, etc.), this resort is still extremely clean, highly maintained,... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator. at The Royal Caribbean, responded to this review

Dear Jeff C, Thank you for taking time to post about our resort. We would like to address that even when some media has been putting big efforts in making it look as it is, criminality is far from being prevalent in Cancun nor Quintana Roo nor Mexico. People working in The Royal Resorts lives way out the tourist area... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Flew down from Miami for my wife bithday, we had an amazing time at this resort. They have everything you would need on site (market gym spa etc) The views are ro die for and every unit faces the water. The room changing is not ideal as we had plans that morning but they made accommodation for us, we were... More 

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Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Chadwayne M, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay at The Royal Caribbean. Sargassum arrival is affecting all the Cancun an Riviera Maya shoreline. We have staff working hard to remove as much as possible everyday early in the morning. However, this is a natural process... More 

NY
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We have been owners for over 28 years, although its getting dated, the service and grounds are still outstanding! The staff is very friendly and professional! My teenage kids loved it and enjoyed seeing the sea turtles come on shore every night. The only negative was the seaweed, I am aware it cannot be controlled but the seaweed that was... More 

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Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, We appreciate you taking time to post your most recent stay at The Royal Caribbean. Thank you for your comprehension on the seaweed subject. It is an environmental problem that's simply beyond our control. We have dedicated staff to remove and control the presence of algae in the beach but this is part of a nature's process and... More 

mpls
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our family has stayed at the Royal Caribbean several times over the years. We always enjoy our time here. Having a full villa with 2 beds, 2 baths, living room, full kitchen, balcony and daily cleaning service makes the visit very pleasant. While the villas are in need of some modernizing (need kitchen and bathroom updates, new phone system, etc),... More 

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Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Mary M, Thank you for taking time to post about your most recent stay at The Royal Caribbean. We're sharing your comments with the appropriated channels so that our service may improve. Nevertheless: we're glad to learn you've had an overall good experience at the resort. We look forward to welcoming you again during your next visit to Cancun.... More 

Dana Point, California
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great timeshare right on Carribean Ocean. Warm sea water, 3+ pools, workout room, good grocery store, event planner, boutique, coffee and ice cream bar, Kareoka bar and card room, restaurant with menu and nightly specials. Service extraordinaire!

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Alexz383, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay at The Royal Caribbean and we look forward to welcoming you again during your next visit to Cancun. Warm Regards. More 

Ventura County, CA
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have just returned from a vacation at The Royal Caribbean. The grounds are nice and well kept. The pools were beautiful. The view from our rooms was stunning. The rooms were fine and certainly spacious enough for my family of four. Also, I must say that the food at the Tradewinds was quite good and the staff was very... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator. at The Royal Caribbean, responded to this review

Dear Theo, Thank you for taking time to post your review about your resort. We appreciate your kind words and we're sure that future travelers will appreciate your insights too. This highly amount of sargassum arrival is unparalleled with previous years. Rest assured we are giving 110% but there's little we can do against mother nature. We hope to have... More 

Texas
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My expectation about this place wasn't that high knowing that this is not one of Cancun fancy hotels; however The Royal Caribbean didn't disappoint me at all. On the contrary, this place was exactly what we needed for our vacation. Here is my review: 1. First of all, you have to be aware that this is a very family-oriented facility.... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about your most recent stay at The Royal Caribbean. We're sure that Tripadvisor's community will appreciate your insights when planning their upcoming visit to Cancun. We would like to point out that The Royal Caribbean does not offer an All Inclusive program, but some other Royal Resort's properties do. The special... More 

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