We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 176 Cancun hotels

The Royal Caribbean

3.5 of 5 Resort   |   Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Hotel website
Hotel deals
Click for phone number
Hotel amenities
NEW! Free Resort WiFi
The Royal Caribbean
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save Saved
You added The Royal Caribbean to your Saves list
Ranked #29 of 176 Hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Write a Review

831 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
5 reviews 5 reviews
5 of 5 stars Reviewed 4 days ago NEW

I've read some poor reviews for The Royal Caribbean and these people reviewing must be very hard to please. My experience was genuinely fun, the accommodations excellent and the staff and waiters friendly, reliable, and responsive. A family member owns a timeshare there and we had a great time. The only restaurant on the property was less than average though;... More

Was this review helpful? Yes
Top Contributor
84 reviews 84 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We have been lied to and treated rudely for the last time. RC no longer even entertains the idea that the idea of customer service. When I called for the password for internet service three times I was put on hold and no one got back to me, the 4th time I called a manager and he gave me the... More

Was this review helpful? Yes
New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have been vacationing with the royal resorts down in Cancun for over 20 years. The service at this hotel has been impeccable up until recently when they began offering an all inclusive option at some of the sister hotels. Between this and the opening of the Royal Haciendas in Playa del Carmen the service has really fallen off. Disappointed... More

Was this review helpful? Yes 1
Salt Lake City, Utah, United States
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Though this is an older property, our room was super clean and well kept. The whole property was well maintained and staffed. The service was attentive every where we went on property. They had the cleanest nicest beaches that I found on the hotel circle. They also provide a wide range of organized activities for all ages of guest from... More

Was this review helpful? Yes
Denver, Colorado
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I have been owners at the Royal Resorts for over 25 years and have always found the property to be well maintained and the staff wonderful.The rooms are spotless with maid service daily, except Sundays. The pools and beach have numerous palapas, lounges, small tables, chairs and umbrellas for shade and comfort. The sports desk offers clean... More

Was this review helpful? Yes
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We feel honored by having people like you as part of our royal family. We will personally praise Camelio, Gabriel, Mario and Jorge for leaving such a good impression in you. We are sure that all future guests an visitors of The Royal Caribbean will find your insights... More

5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We spent 2 nights at the Caribbean resort. The hotel is nice and clean. The rooms are very good. Check In took 30min!!! The pool is very nice and the activities are great! But, the restaurant was our worse experience in Cancun! They are offerings different buffet each night. The price is very high and not worth the food!.I recommend... More

Was this review helpful? Yes
Calgary, Alberta
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Just got back from the Royal Caribbean (oct 4-11 2014) and had an amazing time, we had the best room right off of the grassy deck area. Our children 3 & 4 were able to open the door in the morning and run around the huge grass deck while we had our morning coffee. The room was very nice and... More

Was this review helpful? Yes 1
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is very big and old, the view is great but there are rooms with a standing balcony and more expensive rooms for a bigger balcony and bigger room. the hotel itself is big and clean and very nice, the room is big and clean but a bit old... the most annoying thing is the walk from the hotel... More

Was this review helpful? Yes
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear guest, Thank you for taking time to post about our resort. At Royal Resorts we take pride of our prime quality service and focus on customer satisfaction and we regret not achieving this with you. Your comments are currently being shared with Guest Services Management in order to determine if there's actions we can take to improve our service.... More

Ambler, Pennsylvania
Top Contributor
77 reviews 77 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice resort. The staff are friendly and helpful. The rooms (2 BR suite) are comfortable and spacious. All the rooms are ocean view; if you want ocean front get buildings "A", "G" or "H". In any of the other buildings you MUST get upper floors if you want to see the ocean or else you will be looking out... More

Was this review helpful? Yes 3
Bear, Delaware
Top Contributor
56 reviews 56 reviews
38 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked only one night at this resort because we were staying for a few nights at a much more expensive all inclusive resort the next day. We wanted to be 'in position' ready to holiday...I was able to secure a very good price for our one bedroom suite here at the Royal Caribbean, which included 2 murphy beds (there... More

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Royal Caribbean? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Captain Cove(5)
  • Time share(3)
  • Happy Hour(3)
  • Living room(3)
  • Very friendly(3)

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Despegar.com, Booking.com, Expedia, Travelocity, TripOnline SA and Tingo so you can book your The Royal Caribbean reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal

928 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (581)
View from room (67)
Hotel & grounds (86)
Room/suite (59)
Dining (8)
Pool/beach area (143)
Videos (1)
Family/play areas (3)
Bathroom (4)
Other (210)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (321)
Amenities (47)
Beach (20)
Pool (36)
Restaurants and Bars (21)
The Hotel (45)
Two Bedroom Villa (152)

Management photos: Courtesy of the property manager

All management photos (27)
Hotel & grounds (4)
Dining (2)
Room/suite (8)
Family/play areas (2)
Pool/beach area (10)
View from room (1)
Hotels you might also like...
Check In Check Out
Price Your Stay