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The Royal Caribbean

#42 of 178 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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1,038 Reviews from our TripAdvisor Community

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Traveler rating
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411
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (334)
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DeWitt, Michigan
Level Contributor
10 reviews
5 of 5 stars Reviewed 3 days ago NEW

The hotel has everything you would expect from a Royal resort. Excellent service...attentive staff...and nice food and conveniences on site. Your villa is well maintained and the beach and ground are amazing. There are plenty of pools for everyone's tastes.

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

First stop on our Honeymoon. The front desk was able to upgrade us (at no charge) to an ocean front view, excellent! Staff was very friendly. Hotel had entire variety of guest, family vacationers, couples, retired adults, and found the resort to be kid friendly (in areas). It was nice that it was not an all inclusive resort where it... More 

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1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

Upon arrival you are assigned your own personal concierge, he helps you with booking your tours and answers any questions you may have. The hotel is a bit outdated but its clean and well kept. The pool is beautiful and alluring. The beach is breath taking, the water is aqua green and is crystal clear. The staff is friendly and... More 

Was this review helpful? Yes 1
Herndon
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a great time. Booked this through a timeshare trade. Nice comfortable two bedroom villa style room with large porch over looking beautiful pools and beach. Had all the services and bar/restaurant options we needed between the ones on-site, next door, across the street and that you could take the bus to. Store on premises convenient and not too... More 

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Los Angeles, California
Level Contributor
7 reviews
2 of 5 stars Reviewed 1 week ago

As many say, If you liked it great! write a review! But if you didn't we hope you don't... This is just pure honesty. I'm letting you know how my experience went staying at this hotel. Nice view, but not fun when you arrive in the middle of a storm and your room is flooded. Not their fault, was of... More 

Was this review helpful? Yes 3
Rutherfordton
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

After a "blip" in service and direction a couple of years ago. The Royals have returned to what they do best. Member customer service. We were welcomed upon arrival by name, escorted to our concierge who completed the registration process (we had pre registered) and then escorted to our Villa. He checked in with us every day to see what... More 

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Charlotte, NC
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We loved the room, pools, restaurant, beach; and location. But were misled by our concierge: "I am here to help you plan your vacation...we are not like everyone else, trying to sell you a time share. You tell us 'no' we'll leave you alone." We felt that was a lie. All those pretty promises--discount trips, spa treatments, restaurant reservation--all were... More 

Was this review helpful? Yes 3
Cathedral City, California
1 review
1 of 5 stars Reviewed 2 weeks ago

Booked a room through the resort, while my husband booked a pkg through the internet. When I called to cancel the booking through the resort, I was told I could not get my deposit back and it would have to be placed in a separate acct. for future use within a year. I could not use it towards upgrades, food,... More 

Was this review helpful? Yes 5
Highland, Utah
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was great. Beds very comfy and pool and beach views were amazing. The waves on the beach were fine for boogie boarding, but not stellar. The cabanas are free if you are staying at the hotel. Staff was friendly. In house grocery store was pricey ($6 a gallon for milk). The only bothers were that the gym costs... More 

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Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We are certain that the prices at The Royal Market are competitive with the prices in the surrounding area. Nevertheless, we've shared your comments with The Royal Market manager to ensure we are achieving our goal to offer the highest quality products at the best prices. We are... More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

First time in Cancun my husband and I stayed at The Royal Caribbean May 14th-18th. The resort over all wasn't to bad but we would not stay there again. We payed for our stay through expedia.com prior to our arrival. When we checked in we had to pay a Mandatory deposit of $200 (us dollars) which is applied to your... More 

Was this review helpful? Yes 3
Cristóbal G, Online Community Administrator. at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We are committed with being completely transparent with our guests which is the reason why we share the information regarding the room switching on Saturday and the credit opening upon arrival. You can find this information in the website you made your reservation under the Hotel Policies Section.... More 

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