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The Royal Caribbean

#42 of 178 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
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1,055 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore, Maryland
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Royal Caribbean is one within a chain of Royal resorts in Cancun. My grandparents have had a time share here for over 20 years. Things have changed drastically over the years, especially at this resort and it's next door neighbor (The Mayan). Regardless of changes (prices, level of tourism traffic, etc.), this resort is still extremely clean, highly maintained,... More 

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Cristóbal G, Online Community Administrator. at The Royal Caribbean, responded to this review

Dear Jeff C, Thank you for taking time to post about our resort. We would like to address that even when some media has been putting big efforts in making it look as it is, criminality is far from being prevalent in Cancun nor Quintana Roo nor Mexico. People working in The Royal Resorts lives way out the tourist area... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Flew down from Miami for my wife bithday, we had an amazing time at this resort. They have everything you would need on site (market gym spa etc) The views are ro die for and every unit faces the water. The room changing is not ideal as we had plans that morning but they made accommodation for us, we were... More 

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Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Chadwayne M, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay at The Royal Caribbean. Sargassum arrival is affecting all the Cancun an Riviera Maya shoreline. We have staff working hard to remove as much as possible everyday early in the morning. However, this is a natural process... More 

NY
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We have been owners for over 28 years, although its getting dated, the service and grounds are still outstanding! The staff is very friendly and professional! My teenage kids loved it and enjoyed seeing the sea turtles come on shore every night. The only negative was the seaweed, I am aware it cannot be controlled but the seaweed that was... More 

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Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, We appreciate you taking time to post your most recent stay at The Royal Caribbean. Thank you for your comprehension on the seaweed subject. It is an environmental problem that's simply beyond our control. We have dedicated staff to remove and control the presence of algae in the beach but this is part of a nature's process and... More 

mpls
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago

Our family has stayed at the Royal Caribbean several times over the years. We always enjoy our time here. Having a full villa with 2 beds, 2 baths, living room, full kitchen, balcony and daily cleaning service makes the visit very pleasant. While the villas are in need of some modernizing (need kitchen and bathroom updates, new phone system, etc),... More 

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Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Mary M, Thank you for taking time to post about your most recent stay at The Royal Caribbean. We're sharing your comments with the appropriated channels so that our service may improve. Nevertheless: we're glad to learn you've had an overall good experience at the resort. We look forward to welcoming you again during your next visit to Cancun.... More 

Dana Point, California
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great timeshare right on Carribean Ocean. Warm sea water, 3+ pools, workout room, good grocery store, event planner, boutique, coffee and ice cream bar, Kareoka bar and card room, restaurant with menu and nightly specials. Service extraordinaire!

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Alexz383, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent stay at The Royal Caribbean and we look forward to welcoming you again during your next visit to Cancun. Warm Regards. More 

Ventura County, CA
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have just returned from a vacation at The Royal Caribbean. The grounds are nice and well kept. The pools were beautiful. The view from our rooms was stunning. The rooms were fine and certainly spacious enough for my family of four. Also, I must say that the food at the Tradewinds was quite good and the staff was very... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator. at The Royal Caribbean, responded to this review

Dear Theo, Thank you for taking time to post your review about your resort. We appreciate your kind words and we're sure that future travelers will appreciate your insights too. This highly amount of sargassum arrival is unparalleled with previous years. Rest assured we are giving 110% but there's little we can do against mother nature. We hope to have... More 

Texas
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My expectation about this place wasn't that high knowing that this is not one of Cancun fancy hotels; however The Royal Caribbean didn't disappoint me at all. On the contrary, this place was exactly what we needed for our vacation. Here is my review: 1. First of all, you have to be aware that this is a very family-oriented facility.... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about your most recent stay at The Royal Caribbean. We're sure that Tripadvisor's community will appreciate your insights when planning their upcoming visit to Cancun. We would like to point out that The Royal Caribbean does not offer an All Inclusive program, but some other Royal Resort's properties do. The special... More 

San Diego, California
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We only had one night in Cancun on our way to Isla, so we opted for the Royal Caribbean because of the great price. As it turns out, we were very impressed with the place! The staff were all extremely friendly! The food and drink prices (even drinks at the swim-up pool bar) were reasonable for a Cancun beach resort... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your most recent visit. As you mentioned in your review: our resort is a resort with high resting quality in mind. We are aware that some resorts in the surroundings are made for people looking for non-stop party but that is not... More 

Rumia, Poland
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

It was our first trip to Mexico. Cancun was a destination we always wanted to visit. The hotel meet our expectations. We felt safe staying at Royal Carribean during a day or night. Rooms were clean and stylish. The dining room was a great experience and the waiters and head waiters were just spoiling us all 10 days. It was... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your stay at The Royal Caribbean and we look forward to welcoming you again during your next visit to Cancun. Warm Regards. More 

Carmichael, California
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our stay was for 8 nights, Saturday through Sunday. Check-in was not bad, about 30 minute wait. Room was as expected. Food at the Islander & Caribbean resorts was good to meh (Tradewinds- the breakfast buffet was consistently very good.) Our Hacienda Sisal dinner was a memorable one, as were the wait staff. The pool was fine, as was the... More 

Was this review helpful? Yes
Cristóbal G, Online Community Administrator. at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction rates and we regret not achieving that goal with you. We've shared your comments with the Guest Relations manager and for sure counter actions will be taken to ensure none of our future guests share this perception... More 

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