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All 175 Cancun hotels

The Royal Islander

3.5 of 5 Resort   |   Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
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89%
Ranked #28 of 175 hotels in Cancun
Certificate of Excellence 2013
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689 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
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English first
1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

I came to cancun with my family i purchase 2 nights at hotwire.com, when we arrived to the royal sands they hadn't our reservation because hotwire didn't made it so we had to pay 2 nights at royal islander we had not choice because cancun was to many busy, we received a very bad service the rooms don't have shampoo... More

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Owr Home away from home, but with a view of paradise. I got a suite at the Royal Islander with two rooms, three beds, one king and two twins, a sofa, two flat screen tvs of 32 inches each with cable, a giant digital safe, digital door locks, a walk in closet, dishwasher, microwave oven, stove, a small family size... More

Was this review helpful? Yes 2
Lincoln, NE
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We frequent The Royal Islander every Christmas. No complaints on anything. I've even forgotten my safe code and the maintenance man was there to help open it with minutes! Everyone is so friendly and welcoming!

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Saint Joseph, Missouri
1 review
5 of 5 stars Reviewed 5 days ago NEW

This was probably our 10th visit to Cancun, first time at Royal Islander. The staff was very helpful and friendly, rooms clean & modern, AC great and hot water with good pressure. Only complaint was the distance from the street, very steep hill & far away. Going was downhill, but coming, back from shopping, was a chore. We would definately... More

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1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

The first nobody clean the room, and next day someone make my hair oil out, all my make up are in the oil, and they do not help me address this issue, even in nigt you cannot get any bottle water here, the bath room is so poor that the water so boring, bad experince here wont leave here anymore... More

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Cristóbal G, Online Community Administrator at The Royal Islander, responded to this review

Dear Guest, Thank for taking time to post about our resort. We always strive to provide the highest satisfaction levels to our guests and we regret not achieving this goal with you. Resort's manager is currently reaching you directly to learn from this situation and to insure this won't be experienced again by any of our visitors. We hope to... More

Las Vegas, Nevada, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

1st time staying at the Royal Islander. Normally stay at the Royal Caribbean. They are sister properties and have identical rooms. Always treated right at both resorts. The rooms and the resorts and impeccably clean! The food was great in the restaurant. Front desk open 24 hours a day for anything you need, like exchanging US$ for pesos anytime of... More

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Hartford, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

Just got back from our first stay at Royal Islander. Great staff, beautiful beach, lovely pool area. Everyone was so helpful and friendly--the staff and other guests made us feel at home and answered any questions we had. Everything is exceptionally clean--rooms, beach, lobby. Had great meals at the restaurants, especially the Italian buffet at Tradewinds.

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Auckland Region, New Zealand
Contributor
13 reviews 13 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a huge resort with the associated institutionalised feel to it. It has the usual Cancun 1980s architecture but the rooms are very well maintained. The views are amazing with the sea on one side and Nichupte lagoon on the other side. All rooms have beautiful sea view balconies and it was magical to just stand on the balcony... More

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ROSCOMMON
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff is great especially the pool bar waiters-they are friendly & fun! The resort is a little older but kept up nicely. The beach is gorgeous and always clean! It just is a great place to spend a vacation and they always greet you "Welcome Home!". I hope they do not make this an All Inclusive resort as it... More

Was this review helpful? Yes 4
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

For about ten years, I've been a guest at pretty much all of the Cancun based Royal resorts - and have always enjoyed my stay. But - the Royals are switching to an 'all inclusive' model that will be enforced UNLESS you become a member. I don't own here - I trade to come here and this saddens me greatly.... More

Was this review helpful? Yes 4

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Hotel Summarization (Beta)

What travelers say

  • Happy Hour(8)
  • Time share(7)
  • Friendly and helpful(6)
  • Very good(6)
  • Captain Cove(5)
  • Grocery store(4)
  • Pool area(4)
  • Would highly recommend(3)
  • Cayo largo(3)
  • Free shuttle(3)

Additional Information about The Royal Islander

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Cancun
#25 Top resorts Hotel in Cancun
#27 On the Beach Hotel in Cancun
#28 Business Hotel in Cancun
#28 Spa Hotel in Cancun
#37 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Royal Islander 3.5*
Official Description (provided by the hotel):
Secluded and spectacular, The Royal Islander is a haven of tranquility and relaxation, an exclusive hideaway offering spacious villa accommodation and five-star services.The smallest resort in the Royal Resorts collection, The Royal Islander has an intimate ambiance, a friendly family feeling that makes it a truly special place to be. A privileged location on the highest point of Cancun island gives guests incredible views of the Caribbean, the jungle and the Nichupte lagoon. ... more   less 
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Also Known As:
The Royal Islander Hotel
The Royal Islander Hotel Cancun
Royal Islander Cancun
Royal Islander
Royal Islander Hotel Cancun

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