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The Royal Islander

#30 of 178 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
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The Royal Islander
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The Royal Islander
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981 reviews from our community

Traveler rating
    571
    285
    75
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    25
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346
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8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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White Plains, New York
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

Excellent resort. It has everything a person wants in a good resort. Has well equipped and comfortable suites. Has a beautiful beach and pool. Also has friendly staff. Recommended for anyone who want to have a peaceful and a relaxed holiday

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Chapin, South Carolina
Top Contributor
104 reviews 104 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Our room was in nice condition, good view, really liked the huge room safe. Housekeeper was tops. But the front desk has no personality. Visits there were not resort friendly, simply business. We are non-smokers and over the week complained to the poolside waiters, security, and the desk about the random smokers. The pool bar area has signs designated as... More 

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Hughesville, MD
Top Contributor
270 reviews 270 reviews
27 hotel reviews
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed yesterday NEW

We have been here several times by exchanging into R.I. We brought a couple with us this time and they loved it! Smooth check in - 2 bedroom, 2 bath. We had the main room which has a king size bed. Our guest had the smaller room which has 2 double beds which they pushed together easily to make a... More 

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We visited 1 yr ago, and I will recommend this resort to ALL, Top of the line service, clean, beautiful, ALL of the Staff was beyond friendly and went above and beyond to make sure we enjoyed ourselves. We are returning next year, and can't wait ;) 2 Thumbs UP √√√√√

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Senior Contributor
36 reviews 36 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Lovely hotel and friendly staff, the view from the room was splendid especially if you get up to watch the sun rise over the beach and the room was a good size. There are only two things I could really fault with it, the first is that all food and drink got added to your room so you weren't really... More 

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Roanoke, Virginia
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The islander was nice with no pushy time share guys. We stayed for 7 days. Had great fun in the pool and beach. The local lifeguard catches fish from the surf on a coke bottle. Great to talk to and watch. Nothing special, but nice and clean. Everyone was friendly and the food was decent everywhere we went.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed a full week in a very nice large suite. Our balcony was fabulous! Views also fabulous! The staff were very nice, helpful and accommodating. Grounds clean at all times. Resort shuts down before10:00 pm, not much to do in evening. But usually tired from a full day at beach or pool or both. My complaint about the pool... More 

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Los Gatos, California
Contributor
11 reviews 11 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything was perfect....we did a timeshare exchange and our condo was a 1 BR Unit # 4273....top floor with stunning views of the resort and the ocean. Our condo was impeccable, daily maid service and well equipped. Check in was prompt and efficient. Cherry was our concierge for the week and really looked after us and was right on with... More 

Was this review helpful? Yes 2
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

First of all it’s not a hotel. The staff calls it Private Club - we would rather call it "Private Prison". The staff you are in contact promise you to come over to the paradise - but you come much more to a hell. All is regulated by policies and rules which by the way are not disclosed at the... More 

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Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in a lockoff, which is a lot of room for two people. This resort is NOT all inclusive, which I prefer, and you can still visit the other Royals and get great service. We ate at Pacos Tacos (the first time was great; the second, not so), and we had a fantastic meal at Pancho Willy/Captain's Cove across... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Friendly and helpful(5)
  • Happy Hour(4)
  • Captain Cove(3)
  • Time share(3)
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