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The Royal Islander

3.5 of 5 Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
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Certificate of Excellence 2014
The Royal Islander
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The Royal Islander
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933 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Was a very nice place, however, management needs to rethink its policy on smoking cigars on the pool deck. There were a group of inconsiderate people (male and female alike if that tells you anything about the group) that smoked cigars daily by the poolside. While this is not acceptable in my opinion, what makes it worse is they parked... More 

Was this review helpful? Yes 5
Playa del Carmen, Mexico
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for a stopover between mexican town visits after arriving from Australia. Only spent two nights but our rom was not made in between nights. Got food poisoning from the restaurant. Probably luck of the draw eating anywhere in Mexico. Hotel itself is nice, beds are comfortable. Food tasted nice (aftermath was not) Plenty of other options in Cancun... More 

Was this review helpful? Yes 1
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Due to cancelled flight (snow) stated here for 1 night. Beautiful view, cheerful bright rooms, great pool, beautiful beach! Really wish I could have stayed longer. Only got to try the breakfast buffet which was awesome. Be sure to include it in the price of your room! The restaurants look good. Wish I could have experienced them. All in all,... More 

Was this review helpful? Yes 1
Amana, Iowa
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just left this resort! I had a great time. Every room has an ocean view! The staff is always ready to assist you. There is a market right in the resort and fairly well priced. The pool was great. Restaurants were fine. You can go to the other Royal resorts in Cancun and still use your room card. One being... More 

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Azusa, California
1 review
3 of 5 stars Reviewed 3 weeks ago

It was very disappointing and will never return there again. The service was horrible and was constantly asked for ID Key to prove we even stayed at the resort. The only thing I can say was the beaches were beautiful and warm. This hotel/staff was Not What I Expected!!!

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Glastonbury, Connecticut
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I used the early check in feature provided by the hotel in order to avoid the long lines at the check in counter. This proved be an absolute waste of time because when we arrived, we were told that we would have to get in line to have our keys activated even though all other requirements were met. The process... More 

Was this review helpful? Yes 2
North Battleford, Canada
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Excellent time again Staff is wonderful and the service is exceptional Only one area that is not up to the standard that was there befor the move to the islanders that U.S. the restaurant the Conquistador We had a evening meal and the service and meal were not to the same standard that was prior to it at the Royal... More 

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Colorado Springs, Colorado
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed for 8 days for our honeymoon. Our first impression at the front desk was not welcoming. It seemed we were a burden. We were handed our keys without even a room number and stood there for 20 min waiting for an explanation just to continue to be ignored. Luckily someone at the tours desk was able to help... More 

Was this review helpful? Yes 3
Boston, Massachusetts
19 reviews 19 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've vacationed at this resort about 8 times, each time was for 1 week. I've gone with my husband but I've also gone with a group of girls. None of us have ever been disappointed. Usually we trade through Interval but this year there was only efficiency unit availability so we booked on the actual Royal Resort website. Always impeccably... More 

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Avon Park, Florida, United States
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 23, 2015

The villas are spacious, very clean and well maintained and comfortable. Service, bar and food at the sparkling clean pool or the wonderful beach is great. Many things to do such as snorkeling etc. The market is well stocked. The restaurants offer a wide selection of amazing food. Only concern is that prices are creeping up which would be a... More 

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Hotel Summarization (Beta)

What travelers say

  • Happy Hour(8)
  • Time share(7)
  • Very good(6)
  • Friendly and helpful(6)
  • Captain Cove(5)
  • Grocery store(4)
  • Pool area(4)
  • Would highly recommend(3)
  • Cayo largo(3)
  • Free shuttle(3)

Additional Information about The Royal Islander

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Royal Islander 3.5*
Number of rooms: 179
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Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#24 Top resorts Hotel in Cancun
#26 On the Beach Hotel in Cancun

851 photos of this hotel

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View from room (81)
Hotel & grounds (97)
Pool/beach area (125)
Family/play areas (3)
Room/suite (75)
Dining (18)
Bathroom (5)
Videos (1)
Other (172)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (254)
Amenities (44)
Beach (21)
Pool (26)
Restaurants and Bars (10)
The Hotel (34)
Villa (119)

Management photos: Courtesy of the property manager

All management photos (20)
Hotel & grounds (5)
Room/suite (5)
Pool/beach area (8)
Dining (1)
View from room (1)
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