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The Royal Islander

#37 of 178 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
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The Royal Islander
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1,043 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
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Level Contributor
3 reviews
1 of 5 stars Reviewed 2 days ago NEW

The room had two beds which is good when travelling with a friend. The beach area is not as noisy as in the two neighboring hotels which had live shows and people screaming and chanting on the mike. That being said, there are several negative aspects of this hotel. Firstly, we had to change room on Saturday which was a... More 

Was this review helpful? Yes
Cristóbal G, Online Community Care Coordinator at The Royal Islander, responded to this review

Dear Guest, Thans so much for taking the time to review your stay at The Royal Islander. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can lear more about your stay experience to make this right. We hope we have the chance to connect with you... More 

Wichita, Kansas
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed 7 days with my wife, kids, and wife's parents. My Father Inlaw was the one who made the reservations and paid for it so I have no insight of those particular experiences. Upon arriving, I immediately noticed the friendly staff. Our consierge was extremely helpful and answered every question we had. There was one day when we needed... More 

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1 review
1 of 5 stars Reviewed 1 week ago NEW

Checked in for a two night stay at the royal islander, poor service from start to finish. Do not stay here, it is a timeshare which they don't tell you, forced us to move rooms after one night with no explanation, it was like it was our fault we didn't move to next room. First heard about it was room... More 

Was this review helpful? Yes
Cristóbal G, Online Community Administrator at The Royal Islander, responded to this review

Dear Guest, Thans so much for taking the time to review your stay at The Royal Islander. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can lear more about your stay experience to make this right. We hope we have the chance to connect with you... More 

Las Vegas, Nevada
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Love the fact that I'm not obligated to eat at the same restaurant all week long. The resort's breakfast buffet is convenient and exceptional. For $14 US I was there every morning. Coffee shop, bars and fantasy pools. All the boxes checked except it's not all-inclusive. There's just a handful of resorts in Cancun that are anti-inclusive This is one... More 

Was this review helpful? Yes 1
San Diego, California, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

the Royal Islander was a quick hotels stay that we needed just for one night before we had to fly back home to the States. It was a large resort that had a lot of amenities the restaurant was good quality food & reasonable prices and tons of variety the service was great.People were friendly and the check in process... More 

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Greater London, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

I've just returned from a two week holiday at the Royal Islander, and was extremely disappointed with the hotel room description which didn't match. I didn't want an all inclusive resort, and chose the Royal Islander hotel because of its self catering facilities and thinking that it would be easy to cook a few meals, while not always reliant at... More 

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Cristóbal G, Online Community Administrator at The Royal Islander, responded to this review

Dear ManjLondon, Thans so much for taking the time to review your stay at The Royal Islander. We take pride in the quality of service provided by all the members of our staff and we're glad to learn you've liked the service at the pool, restaurant, shop and concierge areas. We truly appreciate your feedback and sincerely apologize that your... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Just got back and have only good things to say about the Royal Islander! I had read all of the previous reviews, most were spot on! This is a beautiful, quieter and more relaxing hotel. We actually checked out the two sister hotels, Carribean and Sands, and felt the Islander was the perfect fit for my family. All of the... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Islander, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We are glad to learn you had the chance to visit the Captain's Cove and that you've enjoyed it. We're certain that TripAdvisor's Community will appreciate your insights when planning their upcoming visit to Mexican Caribbean. We look forward to welcoming you again during your next visit to... More 

Lisbon, Portugal
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

First of all it takes you forever to check in, long queues, slow staff at the reception. There was a lady at that time explaining in detail everything and this took forever. Weird credit card system that does not allow you to pay in cash (I don't like to leave my credit card as I already had bad experiences). After... More 

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator at The Royal Islander, responded to this review

Dear Guest, Thank so much for taking the time to review your stay at The Royal Islander We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can lear more about your stay experience to make this right. We hope we have the chance to connect with you... More 

2 of 5 stars Reviewed 2 weeks ago

We arrived on July 3 2015, my brother and his family from El Paso TX and me from Atlanta GA. We haven't seen each other for a little over 6 year, so we plan to spend some time together in this resort. First, Melly our " Consierge" didn't give us the great experience we where looking for. She booked us... More 

Was this review helpful? Yes
Cristóbal G, Online Community Administrator. at The Royal Islander, responded to this review

Dear Guest, Thans so much for taking the time to review your stay at The Royal Islander. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay experience to make this right. We hope we have the chance to connect with you... More 

methuen, ma.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

all the royal resorts are wonderful as long as you don't waste your time with the timeshare presentation. They gave us a fun pack to stay in a place of our choice for just $99.00 for a week. Once we got home and tried to use it the site tells me it's not activated and no one through the fun... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Administrator at The Royal Islander, responded to this review

Dear Judy, Please accept a sincere apology for the delayed answer. I've contacted you privately to provide an accurate and customized solution to the situation exposed in your review. Please, feel free to contact me if I can provide any further assistance. Warm Regards. Cristóbal Galindo jcgalindof@royalresorts.com More 

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