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The Royal Islander

#29 of 178 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
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The Royal Islander
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The Royal Islander
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978 reviews from our community

Traveler rating
    570
    283
    75
    25
    25
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345
348
23
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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  • All months
    (978)
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    (288)
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    (214)
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    (229)
  • Dec-Feb only
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We visited 1 yr ago, and I will recommend this resort to ALL, Top of the line service, clean, beautiful, ALL of the Staff was beyond friendly and went above and beyond to make sure we enjoyed ourselves. We are returning next year, and can't wait ;) 2 Thumbs UP √√√√√

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Senior Contributor
33 reviews 33 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Lovely hotel and friendly staff, the view from the room was splendid especially if you get up to watch the sun rise over the beach and the room was a good size. There are only two things I could really fault with it, the first is that all food and drink got added to your room so you weren't really... More 

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Roanoke, Virginia
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The islander was nice with no pushy time share guys. We stayed for 7 days. Had great fun in the pool and beach. The local lifeguard catches fish from the surf on a coke bottle. Great to talk to and watch. Nothing special, but nice and clean. Everyone was friendly and the food was decent everywhere we went.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed a full week in a very nice large suite. Our balcony was fabulous! Views also fabulous! The staff were very nice, helpful and accommodating. Grounds clean at all times. Resort shuts down before10:00 pm, not much to do in evening. But usually tired from a full day at beach or pool or both. My complaint about the pool... More 

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Los Gatos, California
Contributor
11 reviews 11 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Everything was perfect....we did a timeshare exchange and our condo was a 1 BR Unit # 4273....top floor with stunning views of the resort and the ocean. Our condo was impeccable, daily maid service and well equipped. Check in was prompt and efficient. Cherry was our concierge for the week and really looked after us and was right on with... More 

Was this review helpful? Yes 2
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

First of all it’s not a hotel. The staff calls it Private Club - we would rather call it "Private Prison". The staff you are in contact promise you to come over to the paradise - but you come much more to a hell. All is regulated by policies and rules which by the way are not disclosed at the... More 

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Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed in a lockoff, which is a lot of room for two people. This resort is NOT all inclusive, which I prefer, and you can still visit the other Royals and get great service. We ate at Pacos Tacos (the first time was great; the second, not so), and we had a fantastic meal at Pancho Willy/Captain's Cove across... More 

Was this review helpful? Yes 3
UK
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Really enjoyed our time here. Nice big hotel, fantastic pools and gorgeous beach. It is a time share which did not bother us. Cons of being a time share is the booking window works Saturday to Saturday therefore there is a chance you could be moved to a different room if you over lap the weekends. We didn't get moved... More 

Was this review helpful? Yes 2
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The beach is the most spectacular part of this property. We asked the front desk if we could get a beach front room and they obliged very easily without hesitation. Another great reason i like this property is the sports desk will loan you towels, snorkel gear, tennis rackets and bicycle gear at no cost during your stay. Be prepared... More 

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Senior Contributor
21 reviews 21 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Villas are great! Wonderful service and location. I will miss it. However make sure you set your credit limit high! If you reach it, you will have delays as they will need to call the front desk. Beach is beautiful, pool is great and happy hour have the banana monkey.

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Happy Hour(5)
  • Friendly and helpful(5)
  • Captain Cove(3)
  • Time share(3)
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