We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Royal Islander

3.5 of 5 Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Hotel website
Hotel deals
Offers & Announcements
Accommodation + 2 Tours!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
The Royal Islander
Professional photos View all
Browse nearby
The Royal Islander
Write a Review

922 reviews from our community

Traveler rating
    543
    267
    68
    21
    23
See reviews for
332
326
21
7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (282)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (922)
  • Mar-May only
    (246)
  • Jun-Aug only
    (214)
  • Sep-Nov only
    (229)
  • Dec-Feb only
    (233)
All months
Glastonbury, Connecticut
1 review
4 of 5 stars Reviewed 2 days ago NEW

I used the early check in feature provided by the hotel in order to avoid the long lines at the check in counter. This proved be an absolute waste of time because when we arrived, we were told that we would have to get in line to have our keys activated even though all other requirements were met. The process... More 

Was this review helpful? Yes
North Battleford, Canada
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Excellent time again Staff is wonderful and the service is exceptional Only one area that is not up to the standard that was there befor the move to the islanders that U.S. the restaurant the Conquistador We had a evening meal and the service and meal were not to the same standard that was prior to it at the Royal... More 

Was this review helpful? Yes
Colorado Springs, Colorado
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We stayed for 8 days for our honeymoon. Our first impression at the front desk was not welcoming. It seemed we were a burden. We were handed our keys without even a room number and stood there for 20 min waiting for an explanation just to continue to be ignored. Luckily someone at the tours desk was able to help... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Contributor
19 reviews 19 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I've vacationed at this resort about 8 times, each time was for 1 week. I've gone with my husband but I've also gone with a group of girls. None of us have ever been disappointed. Usually we trade through Interval but this year there was only efficiency unit availability so we booked on the actual Royal Resort website. Always impeccably... More 

Was this review helpful? Yes
Avon Park, Florida, United States
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The villas are spacious, very clean and well maintained and comfortable. Service, bar and food at the sparkling clean pool or the wonderful beach is great. Many things to do such as snorkeling etc. The market is well stocked. The restaurants offer a wide selection of amazing food. Only concern is that prices are creeping up which would be a... More 

Was this review helpful? Yes
Durango, Colorado, USA
Contributor
14 reviews 14 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

We had a wonderful time at the Islander. The u it was spacious, clean and the service at the resort was perfect! It is a very friendly place to stay with all the amenities that you need! Can't wait to go back!

Was this review helpful? Yes
London, United Kingdom
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

booked 9 days in this resort, arrived 9pm and the receptionist was not welcoming at all and sent us on our way to the room without indications just a map and of course we got lost in the huge complex. Also no way of cancelling the reservation once you have checked in. 2 main restaurants to choose from. Free snorkelling... More 

Was this review helpful? Yes
Cristóbal G, Online Community Administrator. at The Royal Islander, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction levels and we regret not achieving this goal with you. Please consider this an open invitation to reach us and provide as many details as you can about your stay so we can identify the opportunity areas... More 

Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

Always feels like going home. Everyone is friendly and the service is excellent. The food is amazing and the selection is varied. The weather is nice and there are plenty of chairs around the pool and at the beach

Was this review helpful? Yes
Visalia, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We have been coming to the Royal Islander for 18 years and have never been disappointed. They take great pride in maintaining a beautiful property. The staff is very accommodating and keenly focused on their patrons and providing the best vacation experience possible. Families with small children as well as couples without will find their niche.

Was this review helpful? Yes 1
Suwanee, GA
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Not a blade of grass out of place. We visited during Christmas Week and fell in love with the Islander, Cancun & Mexico. Smaller, Older, Quieter, Kinder & Immaculate. It was my first trip to Cancun. We had a 1 bedroom beach front 8th floor which was awesome. Murphy beds were great. Kids loved them and in 2 minutes every... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Royal Islander? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Happy Hour(8)
  • Time share(7)
  • Very good(6)
  • Friendly and helpful(6)
  • Captain Cove(5)
  • Pool area(4)
  • Grocery store(4)
  • Cayo largo(3)
  • Would highly recommend(3)
  • Free shuttle(3)

Additional Information about The Royal Islander

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Royal Islander 3.5*
Number of rooms: 179
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity, Cheap Tickets, BookIt.com, Orbitz, Despegar.com, Priceline, Odigeo and Tingo so you can book your The Royal Islander reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Top resorts Hotel in Cancun
#23 Romantic Hotel in Cancun
#25 On the Beach Hotel in Cancun

816 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (542)
Viewed
View from room (78)
Viewed
Pool/beach area (119)
Viewed
Room/suite (74)
Viewed
Hotel & grounds (76)
Viewed
Dining (18)
Viewed
Bathroom (5)
Viewed
Family/play areas (2)
Viewed
0:48
Videos (1)
Viewed
Other (169)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (254)
Viewed
Amenities (44)
Viewed
Beach (21)
Viewed
Pool (26)
Viewed
Restaurants and Bars (10)
Viewed
The Hotel (34)
Viewed
Villa (119)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (8)
Viewed
Dining (1)
Viewed
View from room (1)
Hotels you might also like...
Check In Check Out
Price Your Stay