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The Royal Islander

3.5 of 5 Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
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#27 of 174 Hotels in Cancun
814 Reviews 4.5 of 5 stars
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The Royal Islander
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814 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
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Harrisburg, Pennsylvania
12 reviews 12 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Royal Islander is a beautiful facility. It was clean, the staff was wonderful and the rooms were nice. You have to keep the room at 22c or the floor gets slippery and cold from the moisture which was a bit cold for us. The breakfast buffet was overpriced. The food was good good but it's best to go ala-carte

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Tucson, Arizona
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was very happy to see many of the things I had enjoyed at the Islander since 1993 have returned. I returned last years after several years absence due to my wife's illness and passing and was somewhat disappointed. This year was a vast improvement and I again felt that Islander Membership was special. I am especially glad that that... More

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Bebington, United Kingdom
1 review
3 of 5 stars Reviewed 6 days ago NEW

Not for Diamond Members over price, you get, No discounts no Help for Dia /Mem , Islander Not for the disable if on a boot E/ truck, We hope for a Hols of a life time, We had to go to the Bank a lots of times not good ,Bugs Bugs & more Bugs My Feet are not good !!!!!... More

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Wendell, North Carolina
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Villas are large and furnished okay with a wonderful view. Ask for a room on an upper floor. Everything was very clean including swimming pool and other outdoor areas. The staff is wonderful. It is an older property but well maintained. The restaurants are good. A 10.00 taxi ride took us to any of the nice restaurants where we wished... More

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18 reviews 18 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Location is within easy access to beach but far from shopping & eateries. However, there is a convenience store, restaurant & laundrette within hotel. Swimming pool is dirty & a cockroach was found in it. Spacious room with good sea view. Building appears old. Noisy air conditioner. Water volume for shower is good but the plumbing system tends to clog.... More

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Key West, Florida
Top Contributor
53 reviews 53 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We so love everything about this Resort but mostly the beautiful waters. We join the same friends here every year. The staff is extremely friendly and helpful and we've made many friends with them. The Islander could use a little updating. The bedspreads need a more modern look and the stairways could use a coat of something as they look... More

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Forked River, New Jersey, United States
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The property is very well maintained and the staff very friendly and helpful. Beautiful pool and very nice beach. It is very kid friendly with it's sister property next door - . Rooms are very large and flexible for multiple numbers of guests. All rooms can be configured as 1 or 2 BR and have an Caribbean view. On premise... More

Was this review helpful? Yes 2
Florence, Italy
2 reviews
1 of 5 stars Reviewed 1 week ago

Really please don't stay in this hotel. Is really bad, the atention is bad, food not good, small hotel with few facilities. Don't believe what is says about what includes, the lie about having gym, tennis court, spa, private beach, etc. Also they make you change rooms if you are staying Saturday nights, the don't have cleaning room service on... More

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London, United Kingdom
17 reviews 17 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is beautiful it is in a beautiful location and is clean and lovely, we had no problems with the facilities at the hotel. The beach was beautiful and it is easy to get to and from Cancun centre. We were two friends staying for a week to relax and enjoy ourselves. The problems we encountered as soon as... More

Was this review helpful? Yes 4
Atlanta, Georgia
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were there in the last week of August. We had booked a room on the beach front. They let us check in early at 12 noon and the room was ready. The entire property was very clean and very well kept. The beach was well maintained; they cleaned the sea weed swept to the shore every morning, keeping it... More

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Happy Hour(8)
  • Time share(7)
  • Friendly and helpful(6)
  • Very good(6)
  • Captain Cove(5)
  • Pool area(4)
  • Grocery store(4)
  • Would highly recommend(3)
  • Cayo largo(3)
  • Free shuttle(3)

Additional Information about The Royal Islander

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Royal Islander 3.5*
Number of rooms: 179
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Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun

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Pool/beach area (95)
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Hotel & grounds (69)
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Dining (17)
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Amenities (44)
Beach (21)
Pool (26)
Restaurants and Bars (10)
The Hotel (34)
Villa (119)

Management photos: Courtesy of the property manager

All management photos (20)
Room/suite (5)
Hotel & grounds (5)
Pool/beach area (8)
Dining (1)
View from room (1)
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