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The Royal Islander

#39 of 178 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
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1 room 1 guest
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The Royal Islander
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1,066 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Staten Island, New York, United States
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

If you want to stay in a non-inclusive resort in Cancun this is the place! Very nice room! We stayed in 4484 and it had a beautiful view of pool and ocean with a very nice balcony. On the other side by the entrance was a great view of bay and sunsets!! The Royals also offer a shuttle to its... More 

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Seattle, Washington
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

Staying at the Islander allows you access to all the Cancun Royals and their provided activities: tennis, sailing, kayaking, arts and crafts, games, etc. The Royals offer most of these amenities for free. This is a wonderful perk. The kayaking in the lagoon is wonderful. They have many tandem (2 person) kayaks which can be taken out for one hour... More 

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central, ma.
Level Contributor
103 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My first visit to Cancun. Stayed for 7 days. Room was very nice and clean. The grounds were immaculate. All the staff was very nice and always greeted you when you walked by. The food at the restaurants was very good. The beach was amazing. The only negative I can say is the drinks were very watered down and a... More 

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Cristóbal G, Online Community Care Coordinator at The Royal Islander, responded to this review

Dear cronar66, Thank you for taking time to post about our resort. We're sharing your comments with Food and Beverage manager so that our service may improve. We have specific standards in our departments and we will reinforce them to ensure no future guests shares this perception. Nevertheless we're glad to learn you had a good experience during your visit.... More 

Raleigh, North Carolina
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is the only hotel that I have stayed in around this area before so hard to make a comparison, but the hotel a good place to stay for a week. This is not an all-inclusive location. It's not the newest hotel on the strip, but everything is still in good shape. We had a 1 bedroom room which was... More 

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Cristóbal G, Online Community Care Coordinator at The Royal Islander, responded to this review

Dear Richard, Thank you for taking time to post about our resort. We've recently had an update in our wi-fi service so it shouldn't be an issue for our guests. We know that in the present time a wi-fi connection is a must for our guests and we're committed to provide a free, high quality internet connection to our customers.... More 

Los Angeles, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I will be brief... Pros: - Room was terrific - modern, clean, comfortable and spacious - Location was fantastic with an amazing beachfront - Huge spacious pool - Nice restaurant with good choices for food and prices were not too bad - Very strong internet connection Cons: - Took over 1 hour to check in which is completely unreasonable, person... More 

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Cristóbal G, Online Community Care Coordinator at The Royal Islander, responded to this review

Dear Guest, Thanks so much for taking the time to review your stay at The Royal Islander. We're glad to learn you've enjoyed the facilities during your most recent stay with us. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay... More 

1 review
4 of 5 stars Reviewed 1 week ago

I enjoyed to Royal Islander with my family. We stayed approximately 7 full days with a day travel and both ends. When we arrived the front desk was person was admirable. We received a ocean view room close to the beach. The only hiccup we had was when we had to loose a half of a day to change rooms... More 

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Cristóbal G, Online Community Care Coordinator at The Royal Islander, responded to this review

Dear Kellen M, Thank you for taking time to post about your experience at our resort. Our Inventory department works shoulder by shoulder with the Guest Services one to avoid as much as possible the room switching on Saturdays. However, this is particularly difficult to achieve during high season. We offer a sincere apology for the inconveniences caused, we're tracking... More 

Alajuela, Costa Rica
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Second visit to Cancun and decided to go with a non all inclusive option. Pros: Great ocean view room, free Wireless connection with a decent coverage throughout the hotel, fast check-in/out, easy payment for all the restaurant/bar/market services using the room key, plenty of parking spots. Cons: A/C stop/start system is quite loud, the elevators could use a face lifting... More 

Was this review helpful? Yes 2
Cristóbal G, Online Community Care Coordinator at The Royal Islander, responded to this review

Dear Pablonxh, Thank you for taking time to post about our resort. We're sharing your comments with both, Maintenance and Food and Beverage Managers so that our service may improve. We're glad to learn you had an overall good experience during your last visit and look forward to welcoming you during your next vacation at Mexican Caribbean. Warm Regards. More 

Cincinnati, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from five days at the Royal Islander resort in Cancun Mexico. The accommodations were incredible, two bedrooms with three beds along with two Murphy beds in the great room. The beds and pillows were very comfortable. The complex was immaculate with gardeners and cleaning crews everywhere. There was a little walking involved getting to the beach or... More 

Was this review helpful? Yes 1
E
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Royal islander 8-15 of August 2015. We were doing a family vacation with six adults and three kids ages 1,4, and 8. The baby and four year old really enjoyed the Kids pool at both the Islander and the Caribbean. It was great to go between the two resorts. We had two villas that were well... More 

Was this review helpful? Yes 1
Louisville, Kentucky
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have been staying here for several weeks in February for over 10 years. It is very clean. People who work here are incredibly friendly and strive to please. Food is excellent. The only problem we have had year after year is that there are not enough beach chairs and palapas to accommodate the people who stay here. That leaves... More 

Was this review helpful? Yes 2
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