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The Royal Islander

#30 of 178 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
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The Royal Islander
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1,007 Reviews from our TripAdvisor Community

Traveler rating
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354
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

would love to return here to this hotel , location is fab,, staff are helpful and friendly, rooms are to the highest standard. this and its sister hotel next door has all you could ever need on a holiday.

Was this review helpful? Yes 1
Chicago, Illinois
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Awesome hotel with great view.Wonderful beach with great pools.Crystel white sand beach with a life gaurad, with lot of water activities with extra cost.All suites have beach view with kitchen and accommodate up to 4 adults.Plenty of lifts and spacious walk way and a stores with all essentials.A travel agency to arrange tours( little expensive compared to viator and locals.)

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Senior Contributor
24 reviews 24 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is in a good location the south side of the strip, I suppose all the hotels in Kukulkan are in good location with the Caribean sea on the east and a lagoon on the west. It has beautiful white soft sandy beach and pretty decent swimming pool. The restaurant by the pool has very good food, I like... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The food was delicious, the rooms are big and they have a kitchen so you can cook your breakfast, the beach is clean. I didn't like they insist an insist to sell you the "time share" , but you always can say no. But for the rest its quite a nice place.

Was this review helpful? Yes 1
Meredith, New Hampshire
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I know you can't please everyone but each year we travel to the Royal Islander, we are amazed with the attention to any special request we make. They even remember that we like Bolvorones (a Mexican sugar cookie) and the Cayo Largo restaurant makes them special for us each year. It's just like visiting our Mexican home and friends. A... More 

Was this review helpful? Yes 1
Adelaide, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a great resort, beautiful pools, good location, buses right outside. Angel, our "personal concierge" was very helpful as well. Room was very nice. We went to the timeshare presentation (didn't know it was timeshare and not a hotel until we got there, booking.com does not tell you this). We didn't buy the timeshare but got a good deal... More 

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1 review
4 of 5 stars Reviewed 1 week ago NEW

We've chosen resort for the proximity to the beach and all great things Cancun has to offer. It is a nice clean resort with beatiful pool and great views of the Carribian. Our room was on the 8th floor and I was a little uncomfortable walking open walkways. Each room comes with the balcony and spectacular ocean views. I like... More 

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Washington DC, District of Columbia
Top Contributor
98 reviews 98 reviews
27 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 1 week ago

The Royal Islander Resort is a fairly typical resort facility like the others in Cancun – it’s big, beautiful and like many Cancun resorts it’s a combination of “time share” folks and tourists. We stayed for three nights (we were on our way to Merida) and all in all it was a pleasant experience. The room was very large, with... More 

Was this review helpful? Yes 4
Essex, Vermont
Top Contributor
65 reviews 65 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The Islander is a beautiful place to stay. The pool is pristine and the beach magnificent. The restaurant, Cayo Largo, has delicious food. The Friday night seafood pasta station is outstanding, delicious made to order dinner with a large variety of fresh seafood to choose from. The staff are all friendly and helpful. The grounds are beautifully maintained. Easy access... More 

Was this review helpful? Yes 1
San Diego, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

My husband and I arrived to The Royal Islander only to be critiqued by the concierge for renting a car but opting to use the excursion bus for our trips. Not only was staff rude, uninviting, and unorganized they were also understaffed. We booked our trip Monday through Sunday meaning we had to participate in the room change on Saturday.... More 

Was this review helpful? Yes 3
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