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The Royal Islander

3.5 of 5 Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
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The Royal Islander
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The Royal Islander
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834 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Haven, Connecticut, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I own a Timeshare at the Islander and very glad I made the purchase two years ago. My friends, daughter and i enjoyed a relaxing week being pampered by the beach and poolside waitstaff. The Royal resorts are well run, well maintained and staff always ready to assist in whatever you need or to help arrange off site excursions, make... More

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2 reviews
5 of 5 stars Reviewed 3 days ago NEW

My family and I have been coming to the Royal Islander for 4 years now. We are very valued as members and the staff takes wonderful care of us every year. The pools and rooms are always clean, the beaches are crystal clear, and the rum never stops flowing!

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Cancun, Mexico
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This our second year we stayed at the Royal Resorts (a friend of ours owns a couple of units) and we loved it. We came to relax on the beach, pool, and room and we accomplished our purpose. The all-inlcusive only refers to sporting materials, towels, kayak, and sailboat not food like other hotels. We brought most of our food... More

Was this review helpful? Yes 1
Los Angeles, California
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I absolutely LOVE this property. The staff is exceptional. The resort is really kept up and the beach is fantastic. My only complaint was that the steaks we ordered at El Conquistador were terrible. (They were suppose to be Angus Beef, but tasted tough, more like frozen meat.) The meal over at Captains Cove was not that good either. To... More

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Tustin, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We own timeshare units at the Sands and Haciendas and have stayed at the Caribbean as well. This year we used an accommodation week and stayed at the Islander before moving to the Sands. We have been coming to Cancun for about 20 years and have enjoyed all properties of the Royal Resorts. Yes, some are older, but not outdated...well... More

Was this review helpful? Yes 1
Beverly Hills, CA
Reviewer
3 reviews 3 reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I hope this is helpful for anyone planning a trip to Cancun. 1. They do not include free shampoo like EVERY other hotel and timeshare I have ever stayed at in 20+yrs. You can buy heavily market up shampoo from their onsite market. 2. They do not provide a roll of paper towels just like all other time shares do.... More

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Cristóbal G, Online Community Administrator at The Royal Islander, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We have looking in our records but haven't been able to find any similar report. However, Guest Services Management has been notified about your review. Thank you for pointing out our opportunity areas, we are convinced that our customer's feedback is the best way to improve our service.... More

Oceanside, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We really enjoyed our stay at the Royal Islander. We were there for 4 days that included a Saturday overnight stay, so they did have to change us into another that was clearly stated in our reservation. But that was not a problem for us. We stayed in a one bedroom with two beds. The room was very clean and... More

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Sacramento, California, United States
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 weeks ago

We had been planning this vacation 4 years with family and friends. The rooms were fair but the staff were very rude to my mother who needed wheel chair access, after quite an ordeal we were given a room for he needs. Our friends and family were treated poorly and will not return. We had much better memories from our... More

Was this review helpful? Yes 1
Cristóbal G, Online Community Administrator. at The Royal Islander, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We are sorry to learn you're leaving our resort with such impression. Rest assured this is not a behavior we encourage nor promote among Royal Resorts hosts. Please, accept a sincere apology. We are aware that there's still work to do providing our resorts with accessibility features that... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Staff is very attentive...workers constantly cleaning...all rooms ocean view...wonderful resort...food good...easy access tiki huts on beach...restaurant and beach service on beach...highly recommend for shopping and activities such as ruins, snorkeling, nearby island by ferry

Was this review helpful? Yes 1
Frisco, Texas
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed two weeks at the Royal Islander in September and had a great time. The weather was great the first week and not so great the second but no complaints during hurricane season! We enjoyed seeing our favorite waiters and our long time maid! Had Paco's Tacos fried grouper tacos several times! Yum! Ate at the The Conquistador twice... More

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Hotel Summarization (Beta)

What travelers say

  • Happy Hour(8)
  • Time share(7)
  • Friendly and helpful(6)
  • Very good(6)
  • Captain Cove(5)
  • Pool area(4)
  • Grocery store(4)
  • Would highly recommend(3)
  • Cayo largo(3)
  • Free shuttle(3)

Additional Information about The Royal Islander

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Royal Islander 3.5*
Number of rooms: 179
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Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun

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