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The Royal Islander

#39 of 178 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
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1 room 1 guest
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1,058 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 2 days ago NEW

I enjoyed to Royal Islander with my family. We stayed approximately 7 full days with a day travel and both ends. When we arrived the front desk was person was admirable. We received a ocean view room close to the beach. The only hiccup we had was when we had to loose a half of a day to change rooms... More 

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Alajuela, Costa Rica
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Second visit to Cancun and decided to go with a non all inclusive option. Pros: Great ocean view room, free Wireless connection with a decent coverage throughout the hotel, fast check-in/out, easy payment for all the restaurant/bar/market services using the room key, plenty of parking spots. Cons: A/C stop/start system is quite loud, the elevators could use a face lifting... More 

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Cincinnati, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from five days at the Royal Islander resort in Cancun Mexico. The accommodations were incredible, two bedrooms with three beds along with two Murphy beds in the great room. The beds and pillows were very comfortable. The complex was immaculate with gardeners and cleaning crews everywhere. There was a little walking involved getting to the beach or... More 

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E
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Royal islander 8-15 of August 2015. We were doing a family vacation with six adults and three kids ages 1,4, and 8. The baby and four year old really enjoyed the Kids pool at both the Islander and the Caribbean. It was great to go between the two resorts. We had two villas that were well... More 

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Louisville, Kentucky
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We have been staying here for several weeks in February for over 10 years. It is very clean. People who work here are incredibly friendly and strive to please. Food is excellent. The only problem we have had year after year is that there are not enough beach chairs and palapas to accommodate the people who stay here. That leaves... More 

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carolkemp@aol.com
Level Contributor
118 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a time share. We have been staying with the Royal Resorts since 1994. The Royal Islander is a great place to stay in Cancun. Daily maid service is a plus. We do not take the all inclusive since we have friends and family in Cancun who we like to visit so it would not be a good value... More 

Was this review helpful? Yes 1
Phoenix, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Although I was traveling solo, I had a great time. Two bedroom timeshare, Oceanside. Extremely spacious. Met alot of people, and we gathered and talked for hours. Had a similar experience at the pool. People were so friendly, I always seemed to have someone to talk to...I am looking forward to going again!!!

Was this review helpful? Yes 2
Cristóbal G, Online Community Care Coordinator at The Royal Islander, responded to this review

Dear TGreenBishop, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your trip to Mexican Caribbean while staying at The Royal Islander. We look forward to welcoming you again during you next visit to Cancun. Warm Regards. More 

Santiago
Level Contributor
98 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed in a beachfront villa. Really nice, the view and the ocean. It has a nice pool, several restaurants including El Conquistador which is a formal one. The place is pretty but it looks tired. Service is very good. They should improve the menu,with more variety of salads would be appreciated.

Was this review helpful? Yes 1
Cristóbal G, Online Community Care Coordinator at The Royal Islander, responded to this review

Dear Cindy-Rox, Thank you for taking time to post about our resort. We're glad to learn you've had an overall good experience at The Royal Islander. We are also sharing your comments with food and beverage manager so that our service may improve. Anyway: we're committed to make El Conquistador the Best Restaurant in Cancun. We're sure there's a long... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I spent 7 days, 6 nights here and we loved it! everyone was extremely friendly and the rooms were big and spacious!! the bar at the pool had great prices during happy hour and the drinks were awesome!!!

Was this review helpful? Yes 2
Cristóbal G, Online Community Care Coordinator at The Royal Islander, responded to this review

Dear Crystal r. Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your stay at The Royal Islander, specially during such a special date like is your Honeymoon. We already look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards. More 

Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel on our way to Peru. We were here only one night and really enjoyed the hotel. The hotel has great pools and a wonderful beach and is located in a very good area at KM17. We liked the room. It had very good air conditioning and very nice layout. The hotel provides fast internet and... More 

Was this review helpful? Yes
Cristóbal G, Online Community Care Coordinator at The Royal Islander, responded to this review

Dear John P, Thank you for taking time to post about our resort. We're glad to learn you enjoyed your most recent stay at The Royal Islander. We are sharing your comments with the appropriated channels so that our service may improve. We have several room options for you to choose, we're sorry to learn that your experience with the... More 

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