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The Royal Islander

#32 of 178 Hotels in Cancun
Certificate of Excellence
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Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
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1,023 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed yesterday NEW

I stayed there for work this past weekend; honestly we chose it because it is one of the cheapest hotels in the Kukulkan strip. Cons: 1. The reception is old and the service is slow. 2. The room furniture and bathrooms are old, the the cleaning service is below average. 3. They do not give you a Mexican invoice, this... More 

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Silver Spring, MD
Level Contributor
88 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed yesterday NEW

We arrived at the hotel early (around 12pm...check in is 3pm) and I had been told we would not get an early check-in and would have to leave our luggage while we headed on an excursion. Boy was I happily surprised when Carmen allowed us to check-in early! She initially had us in a room in building #3 (which is... More 

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Surrey, United Kingdom
Level Contributor
135 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have been coming here for some years for a two week holiday with a group of friends and always enjoy it. You can take your pick from the activity programme, trips out or just lazing round the pool or on the beach. We start in the mornings with a yoga class, back to the villa (their word for apartment)... More 

Was this review helpful? Yes 1
Texas
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We love the Royal Resorts in Cancun which include the Royal Sands, Royal Carribean, and Royal Islander. They are sister resorts so you can utilitze the services and amenities at all three. There is even a free shuttle that runs between the properties all day. You can choose from a full 2 bedroom/2 bath Villa with living area and kitchen,... More 

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Orlando, Florida
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

The Royal Islander is one of the few properties traded under Interval International that does not require an all-inclusive package. Bravo to that! I don't travel places to stay in a resort and eat and drink all day. Additionally, the Royal properties do not have that many activities to keep people entertained for a week. The resort is kept immaculate.... More 

Was this review helpful? Yes 2
Cleveland, Ohio
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wonderful stay at a first rate facility. Great for families. Every room has a pool and ocean view. Great service and room maintenance. One rainy day, but plenty of indoor activities to do. On location grocery is nice, can fill up the fully equipped kitchen.

Was this review helpful? Yes 2
Murfreesboro, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was our first trip to Cancun and the hotel and our concierge was a bright spot of vacation. We had a two-bedroom suite overlooking the ocean and could not get enough of the views. The water was so many colors of blue that it was unbelievable. Our Concierge, Izzy is an AWESOME person. He not only hooked us up... More 

Was this review helpful? Yes 1
Perris, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great resort, very clean, very friendly and helpful staff. Loved the made cleaning the room everyday. It was nice to come back to a clean room and fresh towels. We liked the restaurant on site Cayo Largo, just wished the menu was a little bigger or that it would change. After 2 days I had tried all that I could... More 

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London, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Cancun is a lovely city, but that doesn't mean all hotels/resorts are. Unfortunately I had a very bad experience in this 'private complex'. The rudeness of the staff is without comparison! Got to the point were I was even invited to leave the hotel and find another hotel with tripadvisor. At a later stage got an apology from the General... More 

Was this review helpful? Yes 2
Kampala, Uganda
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Check-in: I read so many reviews about this place and decided to chooser it - boooy was I not disappointed! I am so happy we picked to stay here. I arrived around lunch time on Tuesday and was greeted by friendly stuff who helped me check in and get settled in. The only issue is that on Saturdays, you are... More 

Was this review helpful? Yes 1
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