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The Royal Islander

3.5 of 5 Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
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The Royal Islander
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941 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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GA
Top Contributor
67 reviews 67 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We are Royal Resort members and have been members at the Royal Islander since 1995. The grounds, maid service and maintenance are great. We always eat lunch at Cayo Lago, great service and food. The beach is in great shape.

Was this review helpful? Yes 1
Brisbane, Australia
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spent a week at Royal Islander as part of our time share exchange and it was great. Room was spacious and great view of the beach/sunrise. Room was serviced daily for free which we didn't get as part of any of our other exchanges. We chose this over some other options in Cancun as it wasn't all inclusive and a... More 

Was this review helpful? Yes 2
Gatineau, Canada
Contributor
19 reviews 19 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We cut short our stay on Isla Holbox after 5 days and returned to Cancun, since we were flying out of there anyway. Having already spent one day we were loathe to return but we figured we could do day trips to Mujeres and Puerto Morelos. We booked a suite through hotels.com and after our budget accomodations on Holbox, this... More 

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Scottsdale, Arizona
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Once a year, I meet my in-laws here for a well deserved vacation. My in-laws have a timeshare here, so we stay in the same room, same housekeeper, and same BEAUTIFUL view. The people are always super nice and willing to make your stay absolutely perfect. We always have a 2 bedroom villa with a full kitchen. We eat breakfast... More 

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Boston
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

I really have no strong complaints about our stay here, except to compare it to other beach-front resorts I've stayed in which were far nicer (which I know isn't really fair!). My husband and I exchanged our timeshare unit to stay here in early January. We had a small room (not one of the kitchen suites), which seemed to get... More 

Was this review helpful? Yes 1
Maine
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Was a very nice place, however, management needs to rethink its policy on smoking cigars on the pool deck. There were a group of inconsiderate people (male and female alike if that tells you anything about the group) that smoked cigars daily by the poolside. While this is not acceptable in my opinion, what makes it worse is they parked... More 

Was this review helpful? Yes 6
Playa del Carmen, Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for a stopover between mexican town visits after arriving from Australia. Only spent two nights but our rom was not made in between nights. Got food poisoning from the restaurant. Probably luck of the draw eating anywhere in Mexico. Hotel itself is nice, beds are comfortable. Food tasted nice (aftermath was not) Plenty of other options in Cancun... More 

Was this review helpful? Yes 2
Milwaukee
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Due to cancelled flight (snow) stated here for 1 night. Beautiful view, cheerful bright rooms, great pool, beautiful beach! Really wish I could have stayed longer. Only got to try the breakfast buffet which was awesome. Be sure to include it in the price of your room! The restaurants look good. Wish I could have experienced them. All in all,... More 

Was this review helpful? Yes 2
Amana, Iowa
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just left this resort! I had a great time. Every room has an ocean view! The staff is always ready to assist you. There is a market right in the resort and fairly well priced. The pool was great. Restaurants were fine. You can go to the other Royal resorts in Cancun and still use your room card. One being... More 

Was this review helpful? Yes 1
Azusa, California
1 review
3 of 5 stars Reviewed 3 weeks ago

It was very disappointing and will never return there again. The service was horrible and was constantly asked for ID Key to prove we even stayed at the resort. The only thing I can say was the beaches were beautiful and warm. This hotel/staff was Not What I Expected!!!

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Happy Hour(8)
  • Time share(7)
  • Very good(6)
  • Friendly and helpful(6)
  • Captain Cove(5)
  • Pool area(4)
  • Grocery store(4)
  • Would highly recommend(3)
  • Free shuttle(3)
  • Cayo largo(3)

Additional Information about The Royal Islander

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Royal Islander 3.5*
Number of rooms: 179
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Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#24 Top resorts Hotel in Cancun
#26 On the Beach Hotel in Cancun

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