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Hotel Riu Caribe

#32 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd. Kukulcan, Km 5.5, Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
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Hotel Riu Caribe
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Hotel Riu Caribe
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5,390 reviews from our community

Traveler rating
    2,563
    1,770
    586
    260
    211
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1,087
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bristol, United Kingdom
Contributor
14 reviews 14 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Coming to this hotel & to Cancun, my family and I were looking for some quality relaxing time under the Sun...the weather was perfect (30 degrees at least every day) but how wrong were we to stay at this hotel during a period as busy as Spring break. The Central pool was constantly noisy with loud electronic music all day,... More 

Was this review helpful? Yes 2
Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

I'd never been to the Caribbean or stayed in a resort before, so I wasn't entirely sure what to expect - I just had the reviews on here to provide details for me. Overall, I enjoyed my stay. My room and the grounds were always clean; the view was beautiful; the staff was always very helpful; and there was a... More 

Was this review helpful? Yes 3
Baltimore, Maryland
1 review
1 of 5 stars Reviewed 2 days ago NEW

I booked a group of 18 at the Caribe because the price fit everyone's budget and I did read more good reviews over bad ones. We were to get ocean view rooms with king sized beds. When we arrived, half of us received TWIN beds in our rooms. One couple was accommodated with a new room that was on the... More 

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Best week of my life! The only downfall was we were suppose to get ocean view rooms and our rooms was on the first floor so we called the front desk and they fixed everything for us! Definitely reccomend this hotel!

Was this review helpful? Yes 4
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at this resort in April 2014. I was there for two weeks. The resort was very nice. It was clean and all the staff were very friendly. What I really liked is that you were given great service even if you didn't tip. For me this is what I expect as I was then able to give the... More 

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

When we first arrived at Riu Caribe our high floor rooms were not available yet so we went ahead and accepted lower level rooms so we wouldn't have to wait all afternoon which was a big mistake on our part. Once we got to our rooms they were old and outdated and on ground level with no ocean view. My... More 

Was this review helpful? Yes 2
Tulum
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

We did extensive searches trying to find a place to meet our needs, budget, location and activities for two 17 year olds. We decided in the Riu Caribe based on more good reviews than bad. Have to say, we should have listened to the bad reviews. Check out went well, but upon walking into our "recently renovated" rooms the smell... More 

Was this review helpful? Yes 3
Grand Prairie, Texas, United States
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The Riu Caribe is not as nice as the other Riu resorts so I was a little disappointed. It is a bit run down, but our room was clean and the staff for the most part was great (Manuel, at the front desk, was especially accommodating). The buffet and the steakhouse are decent places to eat - decent food and... More 

Was this review helpful? Yes 4
Sheffield, England, United Kingdom
Top Contributor
95 reviews 95 reviews
5 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I've stayed in a few Riu hotels in my time & this is by far the worst. If it was my first experience then I'd be very dissappointed. They had bits of the dining room shut off all the time even though there weren't that many tables & they needed to cater for 1000 people sometimes. They have waiters on... More 

Was this review helpful? Yes 7
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is the most amazing hotel I have ever stayed in! Starting with our arrival, we were placed in underground bedrooms, but due to many tips on trip advisor we asked to move to higher levels and the receptionist was lovely and was very happy to do this. However we weren't able to move until the next day which... More 

Was this review helpful? Yes 13
Hotel Review Summarization

What travelers say

  • Steak house(22)
  • Pool area(19)
  • Very good(19)
  • Mexican restaurant(17)
  • Entertainment staff(14)
  • Sports bar(13)
  • Great time(11)
  • Hotel zone(9)
  • Junior suite(8)
  • Very nice(7)
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5,782 photos of this hotel

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Room/suite (651)
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Amenities (36)
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Beach (29)
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Oceanview Double Full Room (54)
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Oceanview King Room (59)
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Pool (55)
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Relax Pool (13)
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The Hotel (69)
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Upper Level Oceanview Double Full Room (62)

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Other (7)
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