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Hotel Riu Caribe

#33 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd. Kukulcan, Km 5.5, Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
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Hotel Riu Caribe
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Hotel Riu Caribe
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5,493 reviews from our community

Traveler rating
    2,602
    1,804
    605
    267
    215
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1,105
1,991
65
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (808)
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grim up north
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stopped at the Caribe for a week for my wife 60th birthday. We stayed on the 6th floor and so we had wonderful views. Fully stocked mini bar all included. A lovely room and the maid came every day. Wonderful meals in the main restaurant every day was a different theme. We ate at the 3 La A Carte... More 

Was this review helpful? Yes 7
Clay City, Kentucky
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Don't believe the bad reviews, this is a great hotel. Check in was wonderfully easy, even though we were early we still got a room. Everything is kept as spotless as can be, considering how amazingly disrespectful many tourists are. Food was good, never had a problem finding something really good to eat. Tried all 3 specialty restaurants, all were... More 

Was this review helpful? Yes 4
New york
Contributor
13 reviews 13 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed at the Riu Caribe for a 6 day trip to Cancun. The hotel staff are friendly and really make the hotel. The pool is great and the beach is amazing. The staff do activities with the guest by the pool during the day and preform shows at night. JJ & Carlos are friendly and knowledgeable providing insight around the... More 

Was this review helpful? Yes 1
Glasgow, United Kingdom
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here on 5-19may, First.. the 3 Thomson reps based at the hotel are totally useless unless you've booked some Excursions. So unhelpful. The hotel itself was never a 5* standard but if your young and all you wanna do is drink the booze this hotel will suit you. The hotel staff were very friendly and nothing was too much... More 

Was this review helpful? Yes 5
Glasgow, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Just back today from a 2 week stay at the riu caribe and im quite disappointed to be honest!!! Hotel is well maintained and facilities are really nice but there is so many downfalls to this hotel. *The buffet has good quality of food but it's the same each day and if your there for 2 weeks like I was... More 

Was this review helpful? Yes 3
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Caribe, responded to this review

Dear guest, We are deeply disappointed to find that our management did not turn around your requests to your complete satisfaction during your stay. Moreover because it is our policy to ensure that we always exceed our guests’ expectations. Sadly we were unable to do the same for you but I can assure you that we will take decisive actions... More 

Pittsburgh, Pennsylvania
1 review
4 of 5 stars Reviewed 5 days ago NEW

Overall this is not a bad place, needs some updating in the common areas and needs to redo the restaurants since the steak house is the only decent place. They only take reservations for about half capacity even though the Asian restaurant is a buffet. Very clean and service staff is very good. I would go back if the price... More 

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Dublin
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here with my partner for a week 7th - 14th May, I emailed ahead and asked for a high floor room and that exactly what we got with amazing views. Room was spacious clean and mini bar was always full. Room was cleaned every day early. Pool and bars were excellent. Never had to wait for drinks order to... More 

Was this review helpful? Yes 6
Seattle, Washington
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

My hubby and I stayed at this resort for 8 days the end of April (2015). It was beautiful! Wonderful activities, AMAZING staff, delicious drinks and food, upbeat music etc etc. Every afternoon/morning we did something different - jet skiing; spanish lessons; water volleyball; water fitness and so much more. They offer so many fun activities for family AND couples.... More 

Was this review helpful? Yes 7
Leicester, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

just returned after two weeks at this hotel, absolutely fantastic .room and food we couldn't fault anything about it. all the staff are really friendly nothing was too much for them all the people who complain about this hotel I really don't know what they are on about. we couldn't have wished for anything better. absolutely loved it.

Was this review helpful? Yes 6
Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Riu caribe did the job. Was there as a stag party of 10, rooms were a bit dated and not to the standard I was expecting. The mini bar in the room was great as restocked with water n pop regularly. Plenty of choice with drinks at the bar. Being gluten free there was still plenty of choice and the... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Steak house(22)
  • Very good(19)
  • Pool area(19)
  • Mexican restaurant(17)
  • Entertainment staff(14)
  • Sports bar(13)
  • Great time(11)
  • Hotel zone(9)
  • Junior suite(8)
  • Very nice(7)
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5,912 photos of this hotel

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Pool/beach area (1257)
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Hotel & grounds (1249)
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Bathroom (56)
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View from room (375)
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Family/play areas (45)
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Amenities (36)
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Beach (29)
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Oceanview Double Full Room (54)
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Oceanview King Room (59)
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Pool (55)
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Relax Pool (13)
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Restaurants and Bars (80)
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The Hotel (69)
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Upper Level Oceanview Double Full Room (62)

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Hotel & grounds (4)
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Pool/beach area (13)
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Room/suite (1)
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