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Hotel Riu Caribe

#32 of 179 Hotels in Cancun
Certificate of Excellence
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Blvd. Kukulcan, Km 5.5, Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
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Hotel Riu Caribe
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Hotel Riu Caribe
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5,436 reviews from our community

Traveler rating
    2,577
    1,785
    595
    266
    213
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1,096
1,961
64
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (798)
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Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was one of the best hotels ever, staff could not do enough for you. Nothing was to much trouble. Food I have never seen so much choice, I would defy anybody to say they did not like anything. Rooms spotlessly clean everyday, there's even a bar in your room which is topped up every other day. Beach fab with... More 

Was this review helpful? Yes 3
Lancaster, United Kingdom
Top Contributor
59 reviews 59 reviews
17 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed in this hotel during March. The hotel had large clean rooms. Nice bathrooms. the food was fine but very repetitive. Most of the meat was extremely well done and sometimes it was hard to pick a different main course. The drinks were all included. The entertainment team worked hard to please and all the staff were extremely polite.... More 

Was this review helpful? Yes 4
Rockford, IL
Contributor
12 reviews 12 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our fourth trip to Cancun and third A/I hotel and easily the best. The staff is incredible. Friendly, always smiling, helpful and working non-stop. I've read some comments about people saving pool chairs and then never coming back. Yes, there is quite a bit of that but I can honestly say that we always found a decent place... More 

Was this review helpful? Yes 4
Wirral
Contributor
14 reviews 14 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Had twin room for 3 adults, bed was not big enough for 2 adults - smaller than queen bed. We were on 9th floor, room 927 had to complain after first night of continuous banging noise from the compressor/ motor on the ice machine. They said we would have to move room but would first disconnect ice machine to see... More 

Was this review helpful? Yes
Merseyside, United Kingdom
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My friend and I stayed in the Riu Caribe from 9-23 April after a recommendation from another friend. After booking the holiday a good 18 months ago, it was safe to say we were so excited to get there, but unfortunately, it was nothing but a disappointment after arrival. I've stayed in 4 and 5 star hotels before, and this... More 

Was this review helpful? Yes 5
Vancouver, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed at the Riu Caribe from April 19th-26th for one week with my friend (24, 22) Having previously stayed at other lower end Riu's (Lupita) I did expect a bit more for the price we paid $1600 CAD. The hotel itself was in good shape the grounds and beach were great but getting a sunbed either at the pool... More 

Was this review helpful? Yes 3
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This all inclusive hotel is definately worth the money. Me and a friend booked this for a quick break and it was better than expected. The top 3 things about this hotel is definately the hotels beach it is pure sand and clear blue sea. I walked up the coast to see the other hotels (the more expensive ones) and... More 

Was this review helpful? Yes 3
Plymouth, United Kingdom
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just returned from holiday at the Rui Caribe Hotel in Cancun. Fantastic hotel, location,cleanliness, food,beach,pool, staff, all round brilliant hotel for visit to Cancun. Unfortunatley I have one concern the entertainment team work HARD all day, but wish they could vary evening entertainment.What they do is excellent but every night is a dance night, I do realise it is difficult... More 

Was this review helpful? Yes 4
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

I came here with my two sisters and I am so glad we decided to come here. This place is absolutely amazing. The staff are SO hard working and always ask how you're doing and go above and beyond their call of duty. The rooms were a good size - we had two double beds which was perfect for is... More 

Was this review helpful? Yes 1
Brisbane, Queensland, Australia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm currently staying at Riu Caribe. Been here a week and check out in four days. I'm an Australian (27 year old) whos travelled to 23 countries through Asia, Europe and North America and many more cities; hotels, resorts, b&b's, hostels - the lot. Riu Caribe, in my opinion, is a great property that is lacking in good management and... More 

Was this review helpful? Yes 7
Hotel Review Summarization

What travelers say

  • Steak house(22)
  • Very good(19)
  • Pool area(19)
  • Mexican restaurant(17)
  • Entertainment staff(14)
  • Sports bar(13)
  • Great time(11)
  • Hotel zone(9)
  • Junior suite(8)
  • Very nice(7)
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5,856 photos of this hotel

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Room/suite (659)
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Pool/beach area (1241)
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Hotel & grounds (1241)
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Family/play areas (45)
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Dining (290)
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Bathroom (54)
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Business center/function rooms (10)
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Videos (10)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (36)
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Beach (29)
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Oceanview Double Full Room (54)
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Oceanview King Room (59)
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Pool (55)
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Relax Pool (13)
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Restaurants and Bars (80)
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The Hotel (69)
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Upper Level Oceanview Double Full Room (62)

Management photos: Courtesy of the property manager

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Hotel & grounds (4)
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Pool/beach area (13)
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Dining (5)
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Room/suite (1)
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Other (7)
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