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Hotel Riu Caribe

#33 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd. Kukulcan, Km 5.5, Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
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5,501 reviews from our community

Traveler rating
    2,609
    1,805
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    267
    215
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1,107
1,993
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (810)
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Preston, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

My partner and I stayed here for 2 weeks from the 20th of APRIL 2015. Simply wow. the place is stunning. We were disappointed with our first room, the balcony was small. We politely discussed this with the reception desk and they upgraded us to the 9th floor junior suite. Perfect. Drinks: You can have what you want when you... More 

Was this review helpful? Yes 7
Reviewer
3 reviews 3 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I literally cannot fault this hotel in any way. When they say all inclusive, they really mean it! The place is extremely clean & tidy, the staff are superb & the views are beautiful. It's easy to get around & see what else there is to offer! I will definitely be returning here. Having just stayed in another 'all inclusive... More 

Was this review helpful? Yes 5
Bolton, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here from the 5th of may to the 19th,The flight was 9.40 hrs not as long as i thought it would take and 8.45 coming home to manchester.The airport took us about an hour to get through. The hotel was clean and the staff where very friendly weather you tipped or not we tipped everytime 20 pesos was about... More 

Was this review helpful? Yes 7
Chattanooga, Tennessee
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was a fantastic trip. The hotel was great, except the air conditioning. I don't think our room ever got below 78. The free non-motorized water activities were the best. I learned to snorkel and then you couldn't keep me out of the water. The food was good, reservations must be made early for the special restaurants and no bathing... More 

Was this review helpful? Yes 3
grim up north
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stopped at the Caribe for a week for my wife 60th birthday. We stayed on the 6th floor and so we had wonderful views. Fully stocked mini bar all included. A lovely room and the maid came every day. Wonderful meals in the main restaurant every day was a different theme. We ate at the 3 La A Carte... More 

Was this review helpful? Yes 12
Clay City, Kentucky
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Don't believe the bad reviews, this is a great hotel. Check in was wonderfully easy, even though we were early we still got a room. Everything is kept as spotless as can be, considering how amazingly disrespectful many tourists are. Food was good, never had a problem finding something really good to eat. Tried all 3 specialty restaurants, all were... More 

Was this review helpful? Yes 10
New york
Contributor
13 reviews 13 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Riu Caribe for a 6 day trip to Cancun. The hotel staff are friendly and really make the hotel. The pool is great and the beach is amazing. The staff do activities with the guest by the pool during the day and preform shows at night. JJ & Carlos are friendly and knowledgeable providing insight around the... More 

Was this review helpful? Yes 2
Glasgow, United Kingdom
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on 5-19may, First.. the 3 Thomson reps based at the hotel are totally useless unless you've booked some Excursions. So unhelpful. The hotel itself was never a 5* standard but if your young and all you wanna do is drink the booze this hotel will suit you. The hotel staff were very friendly and nothing was too much... More 

Was this review helpful? Yes 5
Glasgow, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Just back today from a 2 week stay at the riu caribe and im quite disappointed to be honest!!! Hotel is well maintained and facilities are really nice but there is so many downfalls to this hotel. *The buffet has good quality of food but it's the same each day and if your there for 2 weeks like I was... More 

Was this review helpful? Yes 3
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Caribe, responded to this review

Dear guest, We are deeply disappointed to find that our management did not turn around your requests to your complete satisfaction during your stay. Moreover because it is our policy to ensure that we always exceed our guests’ expectations. Sadly we were unable to do the same for you but I can assure you that we will take decisive actions... More 

Pittsburgh, Pennsylvania
1 review
4 of 5 stars Reviewed 1 week ago

Overall this is not a bad place, needs some updating in the common areas and needs to redo the restaurants since the steak house is the only decent place. They only take reservations for about half capacity even though the Asian restaurant is a buffet. Very clean and service staff is very good. I would go back if the price... More 

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Hotel Review Summarization

What travelers say

  • Steak house(22)
  • Very good(19)
  • Pool area(19)
  • Mexican restaurant(17)
  • Entertainment staff(14)
  • Sports bar(13)
  • Great time(11)
  • Hotel zone(9)
  • Junior suite(8)
  • Very nice(7)
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Beach (29)
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Oceanview Double Full Room (54)
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Oceanview King Room (59)
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Pool (55)
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Relax Pool (13)
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The Hotel (69)
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Upper Level Oceanview Double Full Room (62)

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