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Hotel Riu Caribe

#33 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd. Kukulcan, Km 5.5, Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
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1 room 1 guest
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5,705 Reviews from our TripAdvisor Community

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Traveler rating
    2,709
    1,875
    626
    273
    222
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1,168
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (838)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
  • All months
    (5705)
  • Mar-May only
    (1597)
  • Jun-Aug only
    (1403)
  • Sep-Nov only
    (1186)
  • Dec-Feb only
    (1519)
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London, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I came here with my girlfriend who recommended this hotel to me and i was pleased to say she was right the hotel was great and we spent an amazing 14 nights in blistering sunshine (21 June >). We stayed in room 889 on the 8th floor which had spectacular 360 views and a large balcony. The hotel was spotless,... More 

Was this review helpful? Yes 7
Witham, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for 2 weeks and it was the most amazing holiday! Best bits: - The beaches and views were amazing! - The friendliest staff we've event met on holiday. Always happy and willing to help. We'd give the waiter on the beach a small tip each day and he'd look after us from morning until we went in.... More 

Was this review helpful? Yes 6
Morden, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is our second year here and can honestly say " we love this place". A couple of hiccups with our rooms on arrival but sorted immediately. Jamie Moore, the Thomson rep has been about as good as it gets.. ( Even though he's West Ham) we've all got our faults !!! Hotel staff are excellent. Food is lovely. Thank... More 

Was this review helpful? Yes 4
Brooklyn, New York, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I'm definitely not a picky person, so I have to say that everything about this resort was pretty good, especially for what you're paying. Good drinks (they gladly add more alcohol if you ask), great selection of food, ok restaurants, and over-all nice atmosphere. The grounds are very pretty and the lobby had a cool, modern look. I would probably... More 

Was this review helpful? Yes 1
Ilfracombe, United Kingdom
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We are staying here at the moment. 2 weeks all inclusive our honeymoon 18 years later. The British ppl are hard to please but let me tell u. This hotel is awesome. The staff can't do enough and whatever u need it's they 24 hours a day 7 days a week. Food is exceptional especially the steak house. Ignore any... More 

Was this review helpful? Yes 9
Point Pleasant, New Jersey
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a great time!- Staff was friendly, food was good, beach and pool were great. Bar tenders were great. No seaweed. Room was cleaned daily and was spotless. The only issue was the bed - it was like sleeping on a bench. Still got a decent night sleep.

Was this review helpful? Yes 7
Columbia, Maryland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This was my first time in Cancun and staying and a Riu Resort. The food was great and the bartenders were amazing. Especially Jerry at the bar in the lobby who was very friendly! The beach, the pool and the Mayan Show were excellent. The main issues we had were with the front desk staff who were not friendly or... More 

Was this review helpful? Yes 7
Jersey, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 weeks in February all inclusive. This place is amazing with clean rooms and excellent friendly staff that really go out there way for you. It was the start of spring break when we were there but wasn't an issue. We found there was loads to do and perfect for our requirements. We will definitely be... More 

Was this review helpful? Yes 8
Rockaway, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a great junior suite corner room with amazing views. Food was pretty good, nothing amazing, nothing horrible. Beach was small but easy to get in and out of. It was hard to get beach chairs. Difficult to get reservations at the specialty restaurants and didn't think they were worth the effort, honestly. I would definitely return to this... More 

Was this review helpful? Yes 2
Staffordshire, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have just returned from a two week stay. As others have mentioned most aspects of this hotel that are fantastic but there are also minor negatives. When we checked in just after 3 the receptionist told us our room wasn't ready but we could use it to get changed and then leave it to be cleaned if we wanted.... More 

Was this review helpful? Yes 9
Hotel Review Summarization

What travelers say

  • Steak house(22)
  • Very good(19)
  • Pool area(19)
  • Mexican restaurant(17)
  • Entertainment staff(14)
  • Sports bar(13)
  • Great time(11)
  • Hotel zone(9)
  • Junior suite(8)
  • Very nice(7)
Questions? Get answers from hotel staff and past guests. Ask a question

6,185 photos of this hotel

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Pool/beach area (1293)
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Hotel & grounds (1285)
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Dining (299)
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View from room (381)
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Room/suite (682)
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Bathroom (61)
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Business center/function rooms (10)
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Family/play areas (46)
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Videos (10)
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Other (1631)

Expert photos: Taken by TripAdvisor travel experts

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All expert photos (457)
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Amenities (36)
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Beach (29)
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Oceanview Double Full Room (54)
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Oceanview King Room (59)
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Pool (55)
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Relax Pool (13)
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Restaurants and Bars (80)
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The Hotel (69)
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Upper Level Oceanview Double Full Room (62)

Management photos: Courtesy of the property manager

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All management photos (30)
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Hotel & grounds (4)
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Pool/beach area (13)
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Dining (5)
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Room/suite (1)
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Other (7)
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