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Golden Parnassus Resort & Spa

#60 of 178 Hotels in Cancun
Certificate of Excellence
Blvd. Kukulcan Km. 14.5 | Retorno San Miguelito, Lote 37, Cancun 77500, Mexico
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1 room 1 guest
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Golden Parnassus Resort & Spa
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3,709 Reviews from our TripAdvisor Community

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Traveler rating
    1,703
    1,180
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180
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ames, Iowa
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I read all the reviews and was a little unsure what to expect. I went with an open mind. The resort was a little outdated but still very nice and very clean. The staff was Amazing from the moment we arrived. A few days in and the bartenders new what we wanted with out asking even when they were busy.... More 

Was this review helpful? Yes 3
Wakefield, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

So this is a really honest review... My boyfriend and I have just returned after 11 days here. We didn't know what to expect because we had seen some poor reviews. However, we had no reason to worry. Some things are very true, the wifi is expensive and only works in the lobby - this is annoying and sometimes didn't... More 

Was this review helpful? Yes 4
Hector G, General Manager at Golden Parnassus Resort & Spa, responded to this review

Dear Zoe D I want to thank you for the opportunity you and your boyfriend gave us by choosing us as your hotel while vacationing in Cancun. We really care about the health of our guests and we have an hygienic food handling program which is monitored constantly, and all the food and beverage staff is part of it along... More 

South Bend
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Read the reviews going back 8-9 months. Their AC is broken. They say over and over its fixed, it makes me mad. It's NOT fixed. You need to shut down and fix it. Most of their rooms smell moldy. I wasted nearly $3000 visiting this place for a week. We switched rooms and were then upgraded to top floor. ONLY... More 

Was this review helpful? Yes 7
Hector G, General Manager at Golden Parnassus Resort & Spa, responded to this review

Distinguished Z Z Thank you for the time you took to share your comment at Tirp Advisor and for the kind comments about the staff Moises, Carlos, Pascual . We had an unexpected failure during the month of July we work on it and at the third week of July, we fixed the A/C service by replacing part of the... More 

West Point, Mississippi
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hospitality of the staff was amazing, everyone remembered our names and acknowledged us daily. The bartenders were awesome and so friendly!! Everything was wonderful and I would definitely go again. The only complaint was that it rained a lot during our stay and it rained in the hotel a little bit, but other than that Cancun is my favorite... More 

Was this review helpful? Yes 3
Hector G, General Manager at Golden Parnassus Resort & Spa, responded to this review

Babii_girl It is great to know that Cancun is your favorite place and we want to thank you for the opportunity to host you during you most recent vacation at this beautiful city. It will be a pleasure to welcome you back in the near future. Sincerely Hector Guerrero. More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I stayed at the Golden Parnassus from August 25th through August 29th. At first glance, it all seemed fine. When I first arrived I was greeted in the lobby by a very nice attendant who spent all but maybe 5 minutes greeting us and giving us the room keys. He immediately told us that he did not recommend us paying... More 

Was this review helpful? Yes 9
Hector G, General Manager at Golden Parnassus Resort & Spa, responded to this review

Distinguished cpere1227 I would like to start by saying that we take the reviews of our guests very seriously and that we really care about the experience of our guests. I appreciate the time you took to share your comments and I want to offer you my apologize for the incidents you detailed at your review. Respectfully Hector Guerrero More 

West Hartford, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This resort has amazing staff. They love what they do and treat guests like their family. We felt so welcome when we got there on Monday afternoon. We had to wait 3 hours to be able to check in to our room. We were able to eat in one of their buffet but the food was not too pleasant. However,... More 

Was this review helpful? Yes 1
New jersey
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I, along with our three daughters (ages: 21, 27 and 30 & boyfriend) stayed from 8/23 thru 8/27. We booked 3 basic rooms and up graded to ocean front during our painless check-in, we got a great deal and I highly recommend the up-grade. An all-inclusive/adult resort located midway up the "hotel zone" strip is one of... More 

Was this review helpful? Yes 3
Doncaster, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Me & my partner Rosie, visited GP from 15th-29th Aug. We had read reviews about GP but we're open minded & went with the flow. We met amazing people, staff & facilities. The resort is perfect! We were comfortable thorough out our stay & there were no issues with anything other than that we wanted to stay longer! The entertainment... More 

Was this review helpful? Yes 6
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I just returned to Canada from our honeymoon at the Golden Parnassus and it did not disappoint. We were amazed at the quality and variety of the food and their staff's incredible service. They were all very warm, friendly and made our stay a pleasure from day one. In particular we would like to thank Oscar and... More 

Was this review helpful? Yes 4
Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just got back from our 23rd vacation at Golden Parnassus and it was as wonderful as usual. We were there August 22 - 26. From check-in to check-out, they could not do enough for us, from the manager to the whole staff - Hector, Yansan, Denise, Oscar, Pascal, Jose, Perfecto, Carlos and everyone whose name I did not get. This... More 

Was this review helpful? Yes 6
Hotel Review Summarization

What travelers say

  • Old barn(45)
  • Entertainment staff(32)
  • Ocean views(22)
  • Very good(20)
  • TIKI bar(18)
  • Great time(13)
  • Pool area(11)
  • Room service(9)
  • Sister hotel(5)
  • Paradise Buffet(5)
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Deluxe Room (25)
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Deluxe Room Ocean View (21)
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Golden Room (30)
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The Hotel (32)

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