We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 170 Cancun hotels »

Barcelo Costa Cancun

3.5 of 5
Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Hotel amenities
Ranked #65 of 170 hotels in Cancun
3.5 of 5 stars 1607 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

1,607 reviews from our community

What travelers say about this hotel
  • Beach bars(42)
  • Very good(37)
  • Buffet restaurant(25)
  • Coco bongo(23)
  • Pirate ship(21)
  • Pool area(17)
  • Really nice(15)
  • Friendly and helpful(12)
  • Spring Break(7)
  • Hotel zone(7)
Traveler rating
    595
    446
    254
    172
    140
Only show reviews for Family (191) | Couples (462) | Business (7)
Date Rating
Beverley B
Newcastle upon Tyne, United Kingdom
1 review
2 of 5 stars Reviewed January 15, 2012

Visited this hotel in july/august 2011with my husband and teenage son ,we were very disapointed with the rooms and the food was terrible .If you find this hotel good then id say your very,very easily pleased !!!....When we booked Mexico which i might add wasn't cheap .We were expecting luxury and not what we arrived too .We were firstly given... More

Was this review helpful? Yes
Marc Giesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
January 30, 2012

Dear Costumer Receive a warm salute from Barcelo Costa Cancun. I hope this message finds you well. Customer’s feedback is very important to us. I have reviewed this claim regarding your recent trip to our hotel and I am deeply sorry that you encountered some issues during your stay, because customer satisfaction is our top priority and it seems that... More

Emily W
Royal Oak, Michigan
1 review
2 helpful votes
3 of 5 stars Reviewed January 12, 2012
2
people found this review helpful

Everything about Barcelo Costa Cancun was fair. My boyfriend & I spent 6 days there in Jan 2012. The Room: FAIR Fairly small, with an even smaller balcony. Our room overlooked the pool/ocean so the view was fine, but the balcony wasnt big enough to even put chairs out on it. The bathroom room was nice, but there we a... More

Was this review helpful? Yes

Travelers are raving about these Cancun hotels

Riu Caribe
4 of 5 stars
Show Prices ABS:HotelCheckRates-d185322?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Riu Palace Las Americas
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d303140?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Gran Caribe Real Resort & Spa
4 of 5 stars
Show Prices ABS:HotelCheckRates-d503456?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Live Aqua Cancun All Inclusive
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d506374?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Moon Palace Golf & Spa Resort
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d219163?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
chamilton26
2 reviews
3 helpful votes
2 of 5 stars Reviewed January 12, 2012
3
people found this review helpful

We paid quite alot for our holiday here and as mentioned in other peoples reviews we were given a standard room when we paid for a junior suite management were less than helpful and the rep told us quite rudely that you get what you pay for! The room had a tiny balcony and the food was awful both myself... More

Was this review helpful? Yes
punky21
London, United Kingdom
Top Contributor
53 reviews
142 helpful votes
3 of 5 stars Reviewed January 12, 2012
3
people found this review helpful

I stayed here with my husband an one year for 7 nights over New Year's holiday and the experience was average. -- Rooms are ok - Beds are hard. No bathtubs is an important piece of information for those with young kids whose kids love their bathtime routine. The stocked minibar is a nice plus to have. -- Staff -... More

Was this review helpful? Yes
carole_kuhn
toronto
Reviewer
4 reviews
4 helpful votes
5 of 5 stars Reviewed January 12, 2012
4
people found this review helpful

This hotel is a gem. Everything is spotless and the service is excellent. Lots of outdoor lounges and plenty of shade on the beach. Althogh we found the buffet restaurant was not a five star, the a-la cartes were fantastically good with no limit as to how often you may dine there. The staff were efficient and very friendly with... More

Was this review helpful? Yes
Marc Giesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
January 30, 2012

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann More

Sy V
Minneapolis, Minnesota
Reviewer
3 reviews
2 helpful votes
1 of 5 stars Reviewed January 11, 2012
2
people found this review helpful

First off, I want to point out that I have never written a review for something. Our experience was so bad that I feel the need to do others a service and provide them with this information. I am very open minded and read other reviews here for this resort (good and bad reviews) and still decided to give the... More

Was this review helpful? Yes
Marc Giesemann, Makerting Office at Barcelo Costa Cancun, responded to this review
January 30, 2012

Dear Costumer Receive a warm salute from Barcelo Costa Cancun. I hope this message finds you well. Customer’s feedback is very important to us. I have reviewed this claim regarding your recent trip to our hotel and I am deeply sorry that you encountered some issues during your stay, because customer satisfaction is our top priority and it seems that... More

deborah d
Liverpool, United Kingdom
1 review
1 helpful vote
2 of 5 stars Reviewed January 10, 2012
1
person found this review helpful

just returned from barcelo costa cancun hotel after 3 weeks our holiday cost £6400.00 and i must say this hotel does not even rate 4 stars in fact around 2 star, staff are very rude and lazy, entertainment is terrible not to say the trumpet man in the lobby bar needs sacking depressing music down your ears. food is standard... More

Was this review helpful? Yes
KRees_12
Wales
Reviewer
5 reviews
15 helpful votes
4 of 5 stars Reviewed January 7, 2012
13
people found this review helpful

Myself and my boyfriend stayed at the Barcelo Costa in Cancun, Mexico, In September 2011. It was a really nice hotel, with great pool area, lots of activities going on through the day for adults. There weren't many kids at all that stayed there during my stay. It's right on the beach - which is gorgeous, it's private for this... More

Was this review helpful? Yes
Lordjolly
Senior Reviewer
7 reviews
12 helpful votes
2 of 5 stars Reviewed January 7, 2012
4
people found this review helpful

First night arrived entertainment is by pool outside in evening. Very loud at night when your trying to sleep. We booked a junior suite with hottub on balcony. The room we checked in to was standard when we questioned this the next day the ignorant manager that could not be asked said the hotel overbooked the rooms so put us... More

Was this review helpful? Yes
breejeanjohnson
Calgary, Canada
1 review
5 of 5 stars Reviewed January 6, 2012

Went here for our honeymoon got upgraded- the staff was so friendly and people at the pool were fun there was always something to do- great pools! lovely views- great food- JUST CAN not say enough great things about this place More

Was this review helpful? Yes

Travelers who viewed Barcelo Costa Cancun also viewed

Crown Paradise Club Cancun
4 of 5 stars 2,833 Reviews
Cancun, Quintana Roo
Show Prices ABS:HotelCheckRates-d155814?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Barcelo Tucancun Beach
3.5 of 5 stars 1,363 Reviews
Cancun, Quintana Roo
Show Prices ABS:HotelCheckRates-d154419?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Great Parnassus Resort and Spa
3.5 of 5 stars 1,613 Reviews
Cancun, Quintana Roo
Show Prices ABS:HotelCheckRates-d634235?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 170 hotels in Cancun, ranked by popularity »

Been to Barcelo Costa Cancun? Share your experiences!

Write a Review Add Photos Add Videos

Barcelo Costa Cancun Also Known As

  • Barcelo Costa
  • Barcelo Cancun
  • Gran Costa Real
  • Costa Real Cancun
  • Barcelo Costa Cancun Hotel
  • Barcelo Costa Cancun Mexico
Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico

Is Barcelo Costa Cancun your business?

  • Manage your listing
Barcelo Costa Cancun
Show the lowest price for this hotel* (from our partners)
Show Prices