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All 174 Cancun hotels

Barcelo Costa Cancun

3.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
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Ranked #40 of 174 hotels in Cancun
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2,700 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
  • English first
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  • Russian first
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English first
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We have just returned from a 10 night stay here, our first trip to Cancun, and booked last minute so choices were limited. So I based my choice on the reviews on this website, which broadly speaking are spot on. First impression from the outside, not the prettiest Hotel, and arriving late at night the Lobby bar was fairly lively,... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I am currently a guest at this hotel. Firstly I am Shocked at high standard of food available which in my opinion is cooked to perfection and variety is brilliant.Buffet presentation is exceptional.This chef deserves a pay rise before he is discovered by a competitor.MY ONLY COMPLAINT UNFORUNATELY IS THAT SOME SMALL ITEMS WERE TAKEN FROM MY ROOM TODAY WHICH... More

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ASISTENTE BARCE... C, asist at Barcelo Costa Cancun, responded to this review

Dear Schmeg, First of all, thank you for the time you took to leave your comment and for your kind words regarding the food and our chef. We were surprised to read your complaint about some items that were taken from your room. We would welcome the opportunity to discuss this issue with you in order to clarify the concern.... More

Kingston, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

From the moment we arrived and were greeted by the most wonderful reception staff we found this resort did not just look fantastic... it was !!! Every person we talked to was friendly and helpful. The Buffet restaurant was delicious with great variety, had amazing staff, from the sweet girl who you meet at the entrance to welcome you to... More

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2 reviews
5 of 5 stars Reviewed 1 week ago NEW

I took my daughter there for her 18th birthday and what a great choice it was. The hotel itself was very clean, well maintained and had excellent facilities. The staff were extremely friendly and eager to please. The entertainment staff were first rate - friendly, energetic and accommodating. Attractions, shopping and nightlife were all close by and the public transport... More

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ASISTENTE BARCE... C, asist at Barcelo Costa Cancun, responded to this review

Dear louisa_crossland, Thank you for taking the time to share your kind review following your recent visit. We are delighted that you chose to celebrate your daughters 18th birthday with us. Also, thank you for your compliments regarding the location and our friendly staff, especially the entertainment staff. I will be sure to share your comment with them. We look... More

Rio de Janeiro, RJ
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

It was such a nice stay at Barceló, I found everything I expected from a hotel beside the sea . The reception staff were so helpful on my arrival and it just got better as my week went on . The drinks waitresses work very hard always with a smile on there faces even in the heat of the day... More

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ASISTENTE BARCE... C, asist at Barcelo Costa Cancun, responded to this review

Dear BrianJ729, Thank you very much for the time you took to leave your review. We are glad to know that you had a great time with us. Also, thank you for your kind words regarding our staff, especially Juana. I will be sure to share your comment with her. We look forward to your next visit. Kind regards, More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The hotel was great and had great facilities. The rooms were nice and air-coned for them extra hot days. Plenty of English speaking channels on the box. The location was close enough to the night life, and easy excess through taxis and a bus stop right outside. Even tho I travelled with friends the hotel as child friendly with lots... More

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mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review

Dear Guest I would like to thank you for choosing Barceló as your vacation resort and the time you have taken to share your impressions of the property and services. We are happy that we have exceeded your expectations and you have enjoyed your stay with us. Our goal remains that of serving all of our guests to the best... More

Cork, Ireland
Top Contributor
59 reviews 59 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Myself and my fiancee stayed here in May for 2 weeks for a sun holiday and as an all inclusive resort hotel it didn't disappoint The staff were all brilliant and you were never left without a drink or a bite to eat. There are 3 restaurants which are all very good but it would be a good idea to... More

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ASISTENTE BARCE... C, asistente at Barcelo Costa Cancun, responded to this review

Dear NiallODonoghue, Thank you for the time you took to leave your comment. We are glad to know you enjoyed your stay with us. Also, it is wonderful to read that you were impressed with the staff. They do genuine care about the well-being of all our guests and always do their best to make every stay as enjoyable as... More

Edmonton, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Nothing but good things to say about the resort!! You have a beach with nice crystal blue water, a pool, and open bar... what more do you need. And to top it off, the staff were really friendly and helpful with anything you needed! Huge thanks to the Captain Julio Dela Cruz!! Did everything he could to accomodate us in... More

Was this review helpful? Yes
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review

Dear Guest I would like to thank you for choosing Barceló as your vacation resort and the time you have taken to share your impressions of the property and services. We are happy that we have exceeded your expectations and you have enjoyed your stay with us. Our goal remains that of serving all of our guests to the best... More

Halifax, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

My boyfriend and I stayed at Barcelo Costa Cancun from May 5-10th, 2014. This trip was our first time staying at an all-inclusive and it was a really good experience. At check-in we had to wait a little while (maybe 45 mins) for our room to be ready (we were given our bracelet however so we were free to roam... More

Was this review helpful? Yes
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review

Dear Customer Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. It would be a pleasure to have you on a longer break soon. With best regards, More

Ireland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Having visited cancun and stayed at the Barcelo Costa Cancun,I can honestly say the trip was very pleasant. The room was big with a huge bed to relax in. There was always something going on around the hotel with Kenia and Ivan making sure people were up and active. Special shoutout to Erick Rosendo who was a pleasure to meet... More

Was this review helpful? Yes 1
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barceló It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future With best regards, More

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Hotel Summarization (Beta)

What travelers say

  • Beach bars(25)
  • Very good(12)
  • Pirate ship(10)
  • Pool area(10)
  • Coco bongo(7)
  • Buffet restaurant(6)
  • Entertainment staff(6)
  • Great time(6)
  • Hour snack(5)
  • Friendly and helpful(4)

Additional Information about Barcelo Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Barcelo Costa Cancun 3.5*
Reservation Options:
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico

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Amenities (29)
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Beach (10)
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Junior Suite Sea Ocean View (39)
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Restaurants and Bars (19)
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Superior Sea View (22)
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The Hotel (33)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#26 Spa Hotel in Cancun #32 Top resorts Hotel in Cancun #36 On the Beach Hotel in Cancun #40 Business Hotel in Cancun
Hotel Class
Number of rooms
358

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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