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Barcelo Costa Cancun

#47 of 178 Hotels in Cancun
Certificate of Excellence
Hotel website
Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
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1 room 1 guest
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Barcelo Costa Cancun
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3,668 Reviews from our TripAdvisor Community

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Traveler rating
    1,497
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706
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (434)
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  • All months
    (3668)
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    (986)
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    (973)
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    (722)
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    (987)
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1 review
5 of 5 stars Reviewed yesterday NEW

We were glad we had read other reviews before we left, so knew to pack a back pack with our valuables, swim suits and short outfit to switch into when we got to our hotel, besides a small sun lotion. We got there early, ie 1130 am, and room not available until 3 pm check in. However, front desk gives... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed yesterday NEW

A smaller all-inclusive that was totally worth the visit for our first trip to Cancun. We arrived and were treated so well right from the beginning. Our first "ocean view" suite was really a view of the roof of the restaurant next door so the next day we were moved to a room higher up. Perfect! The rooms were clean... More 

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Haifa, Israel
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Its a good all inclusive hotel, good food, nice staff and vlean and comfortable room. The annoying thing is that every little thing costs money. There is no free wifi, and I don't get how can you call yourself an "all inclusive hotel" when you carge for wifi. Every self respecting hotel has free wifi ( even in the worst... More 

Was this review helpful? Yes
ASISTENTE BARCE... C, Asistente de Gerencia at Barcelo Costa Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your positive feedback. In our hotel there are certain policies and although it's an all-inclusive hotel also there are extra charges, as it is the Internet service since it is a concession and we've standardized prices the same price in all hotels that offer the service, however, we provide discount... More 

Milton, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What a nice hotel, the rooms were very nice, the food was great plenty to choose from very charming quaint hotel. The beach was a nice size lots of sun or shade from the palm trees if you wanted it. We took the local transit into town, and felt safe. Would definately go back.

Was this review helpful? Yes 1
ASISTENTE BARCE... C, Asistente de Gerencia at Barcelo Costa Cancun, responded to this review

Dear Guest, Just a quick note to thank you for your positive review. We hope all your glad experiences were as delightful for bring you back to us Barceló Costa Cancún soon. We are so happy you enjoyed your stay and look forward to welcoming you back. Sincerely, Claudia Garrido Management Assistant More 

Miami, Florida
1 review
4 of 5 stars Reviewed 3 days ago NEW

Good service, food is good but I agree that is repetitive. Wines and spirits included are not the best. The staff is very considerate and friendly. Our waiter, Alfredo Lopez was great and very professional.

Was this review helpful? Yes
ASISTENTE BARCE... C, Asistente de Gerencia at Barcelo Costa Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience. We would be delighted to see you here again soon. Kind regards, Claudia Garrido Management Assistant More 

Bedfordshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We've just returned home after staying 12 nights at this wonderful hotel. The staff were all wonderful, they couldn't do enough to help you. The waitresses in the bar and around the pool area never left you with an empty glass. The waiters in the restaurant were all fantastic and nothing was too much trouble. All the front of house... More 

Was this review helpful? Yes
ASISTENTE BARCE... C, Asistente de Gerencia at Barcelo Costa Cancun, responded to this review

Dear Guest, Thank you very much for staying with us and for taking the time to share your kind and detailed review on this web site. We are so happy you enjoyed your stay and look forward to welcoming you back. Sincerely, Claudia Garrido Management Assistant More 

Miami, Florida
Level Contributor
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Well to be honest, my expectations where differents,i stayed in barcelo solymar in varadero cuba and i decided to stay in barcelo costa cancun because it is the same company but the diferences are many,the front desk service it is NOT the Best.the bars doesn't have many options to drinks,it is an all inclusive hote and the good drink has... More 

Was this review helpful? Yes
ASISTENTE BARCE... C, Asistente de Gerencia at Barcelo Costa Cancun, responded to this review

Dear Guest, We hope this response finds you well. We are truly disappointed to see your stay was not a pleasant one, is not common for us to read this type of comments. We hope you will give us another chance to show you the Barceló experience as it should be and also give you the service that you deserve.... More 

Chicago Heights, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is a very nice and cozy resort. Very nice beach, small, but nice, all the of the staff were very friendly, the pool was nice and always clean. The nightly entertainment was awesome!! My room was huge, and mini fridge was stocked everyday and clean bath towels were brought without having to ask.

Was this review helpful? Yes 1
ASISTENTE BARCE... C, Asistente de Gerencia at Barcelo Costa Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your positive feedback. We do our best to provide the best possible service to our guests. Your great experience at the hotel is our biggest compliment. We hope to see you soon, we are sure you didn’t get a chance to do everything on your list. Kind regards, Claudia Garrido... More 

Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our 2nd visit in 2 years to this hotel and it is a beautiful and welcoming place to stay. The staff are amazing, especially Alfredo Lopez one of the waiters, he is friendly and very caring, always on hand to help and surprises you with different food and drinks to try. Would recommend this hotel if you want... More 

Was this review helpful? Yes 2
ASISTENTE BARCE... C, Asistente de Gerencia at Barcelo Costa Cancun, responded to this review

Dear Guest, Dear Guest, Thank you very much for staying with us and for taking the time to share your kind review on this web site. We are so happy you enjoyed your stay for second time and look forward to welcoming you back. Sincerely, Claudia Garrido Management Assistant More 

London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Have just returned from a 10 day stay at Barcelo Costa Cancun. We upgraded our room to the junior suite and it did not disappoint. The beach area is lovely and we spent most of our days here. Buffet restaurant did get a bit repetitive but we managed to go to a la carte restaurants most evenings. Big thank you... More 

Was this review helpful? Yes
ASISTENTE BARCE... C, Asistente de Gerencia at Barcelo Costa Cancun, responded to this review

Dear Guest, Just a quick note to thank you for your positive review. We hope all your glad experiences were as delightful for bring you back to us Barceló Costa Cancún soon. We do our best to provide the best possible service to our guests. Your great experience at the hotel is our biggest compliment. We appreciate your suggestions since... More 

Hotel Review Summarization

What travelers say

  • Beach bars(25)
  • Very good(11)
  • Pirate ship(10)
  • Pool area(10)
  • Coco bongo(7)
  • Buffet restaurant(6)
  • Entertainment staff(6)
  • Hour snack(5)
  • Really nice(4)
  • Great time(4)
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Bathroom (53)
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Amenities (29)
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Beach (10)
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Junior Suite Sea Ocean View (39)
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Pool (11)
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Restaurants and Bars (19)
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Superior Sea View (22)
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The Hotel (33)

Management photos: Courtesy of the property manager

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Pool/beach area (6)
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Hotel & grounds (12)
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Business center/function rooms (6)
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Dining (15)
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Room/suite (4)
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View from room (3)
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Other (10)
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