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Barcelo Costa Cancun

#45 of 178 Hotels in Cancun
Certificate of Excellence
Hotel website
Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
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Barcelo Costa Cancun
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3,585 Reviews from our TripAdvisor Community

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Traveler rating
    1,473
    1,084
    526
    274
    228
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671
1,108
86
32
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (422)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3585)
  • Mar-May only
    (986)
  • Jun-Aug only
    (899)
  • Sep-Nov only
    (713)
  • Dec-Feb only
    (987)
All months
1 review
4 of 5 stars Reviewed 3 days ago NEW

I have to say I spent one of the most great weeks in Cancun, the staff demonstrate genuine willingness to serve, as vegan I consider the meals were diverse enough with nice taste. I specially thanks to Alex (entertainment) because he was so friendly and kind, always with a smile and funny games. The minor suggestions I can share with... More 

Was this review helpful? Yes
Lakewood Ranch, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Last year we stayed at the Barceló Costa Cancun property for ten very long days. We paid for Suite Club Premium accommodations. The room was not cleaned until 5pm, when we got into the room we were told there is the only one Suite Club Premium room available, it was one of our best. If this was the best one... More 

Was this review helpful? Yes 1
Houston, Texas
2 of 5 stars Reviewed 5 days ago NEW

Every area (reception, concierge, waitresses, rooms, and restroom cleanness)...is very disappointing. WIfi is not available and that's a huge negative for my needs. We booked a double bed room and did not get that. Hotel management did not care to help with this huge inconvenience. Pool is too small and no area for children to swim. Nevertheless, the food was... More 

Was this review helpful? Yes
ASISTENTE BARCE... C, Asistente de Gerencia General at Barcelo Costa Cancun, responded to this review

Dear Yolanda R, Before than nothing receive a greeting from the staff that integrates Barceló Costa Cancún. We regret that your stay with us was not pleasant. We are really sorry that we´ve failed to meet your high expectations. Besides that, we are glad to know that our food was to your liking. We hope you will give us another... More 

Cwmbran, United Kingdom
5 of 5 stars Reviewed 5 days ago NEW

We have stayed at this hotel twice and never had any issues it's clean lots of variety with food and drink and every member of staff has always made us feel very welcome that's why we are returning in september for our 2nd visit this year

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fresno
4 of 5 stars Reviewed 5 days ago NEW

Our stay experience at Hotel Barcelo Costa was mostly above our expectations. Hospitality was great, Restaurants were mostly great, one important thing when it comes to eating here on site, you must make reservations early morning if you're planning on eating at any restaurant here other than the general buffet. Pool area was great, beach area is not very large... More 

Was this review helpful? Yes
ASISTENTE BARCE... C, Asistente de Gerencia General at Barcelo Costa Cancun, responded to this review

Dear Guest, Thank you so much for posting a review. We really appreciate your time from your busy schedule to share your experience with others on Tripadvisor. We are pleased to read how much you enjoyed your stayed with us. Also, thank you for your compliments regarding Laura. I will be sure to share your comment with her. Please know... More 

Sao Paulo, SP
1 review
5 of 5 stars Reviewed 5 days ago NEW

My husband and I spent a week at the hotel and it was an excelent experience. We would like to give a special thanks to Ms. Claudia Garrido who dedicated tremendous atention to us. Furthermore we would like to thank the restaurant chef at Claraboya restaurant at the hotel, Mr. José Gamboa, which gave us an unforgetable dinner experience with... More 

Was this review helpful? Yes
ASISTENTE BARCE... C, Asistente de Gerencia General at Barcelo Costa Cancun, responded to this review

Dear Carmen Fronterotta, Thank you for taking the time to share your positive feedback. We are pleased to read how much you and your husband enjoyed your stayed with us. Please know that our goal is to exceed before, during and after your stay. We look forward to welcoming you back as our guest soon. Be assured that our staff... More 

Kearney, Nebraska
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I read a lot of reviews before finally booking at this resort. We arrived after a long day of travel and a drink in the lobby would have started the trip out great. Overall, this is a very clean, intimate resort compared to others we have visited. This is not necessarily a bad thing. Everything is close in proximity. The... More 

Was this review helpful? Yes 1
ASISTENTE BARCE... C, Asistente de Gerencia General at Barcelo Costa Cancun, responded to this review

Dear Dnight222, Just a quick note to thank you for your positive review. We hope all your glad experiences were as delightful for bring you back to us Barceló Costa Cancún soon. We do our best to provide the best possible service to our guests. Your great experience at the hotel is our biggest compliment. We hope to see you... More 

Cwmbran, United Kingdom
5 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel twice and going back in September and are very much looking forward to it every time we have been we have been made very welcome all the staff even down to the security have fun and take time out to speak to you and the rooms are always very clean and the food is very... More 

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Vancouver, Columbia Británica
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

It was a good hotel , with nice beach , and decent rooms, we wait to much just for checking in , and the food was not the best that you can get , but is good for the money that we paid,,we wanted to have fun , but also we want to be quiet and the music was sometimes... More 

Was this review helpful? Yes 2
ASISTENTE BARCE... C, Asistente de Gerencia General at Barcelo Costa Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience. We appreciate your suggestions since this allows us to detect our areas of opportunity, and also continue to improve. We would be delighted to see you here again soon.... More 

Austin, Texas
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We arrived and waited in line to get checked in, then we wait another hour because our room wasn't ready. We get to room and only one King bed. Reservations made for two beds....Told they were booked solid and couldn't accommodate.That is the reason for room upgrade with pool view. We ended up with a roll away bed in our... More 

Was this review helpful? Yes 1
ASISTENTE BARCE... C, Asistente de Gerencia General at Barcelo Costa Cancun, responded to this review

Dear Sylvia O, Barceló Costa Cancún thanks you for leaving your stay feedback; it helps us improve our services. We are truly sorry for the inconveniences you had with the room. I wanted to offer my apologies for your experience with us. Besides that, we are glad to know that our bar was to your liking. We hope you will... More 

Hotel Review Summarization

What travelers say

  • Beach bars(25)
  • Very good(11)
  • Pirate ship(10)
  • Pool area(10)
  • Coco bongo(7)
  • Buffet restaurant(6)
  • Entertainment staff(6)
  • Hour snack(5)
  • Really nice(4)
  • Great time(4)
Questions? Get answers from hotel staff and past guests. Ask a question

2,632 photos of this hotel

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Room/suite (269)
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Pool/beach area (558)
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Hotel & grounds (454)
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Family/play areas (33)
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Business center/function rooms (3)
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Dining (170)
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Bathroom (53)
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Videos (1)
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Other (755)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (29)
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Beach (10)
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Junior Suite Sea Ocean View (39)
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Pool (11)
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Restaurants and Bars (19)
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Superior Sea View (22)
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The Hotel (33)

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Pool/beach area (6)
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Hotel & grounds (12)
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Business center/function rooms (6)
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Dining (15)
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Room/suite (4)
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View from room (3)
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Other (10)
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