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All 174 Cancun hotels

Barcelo Costa Cancun

3.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
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Ranked #45 of 174 hotels in Cancun
A recent review
4 of 5 stars reviewed today
NiallODonoghue Cork, Ireland
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2,671 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (288)
Date | Rating
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English first
Cork, Ireland
Top Contributor
54 reviews 54 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed today NEW

Myself and my fiancee stayed here in May for 2 weeks for a sun holiday and as an all inclusive resort hotel it didn't disappoint The staff were all brilliant and you were never left without a drink or a bite to eat. There are 3 restaurants which are all very good but it would be a good idea to... More

Was this review helpful? Yes
Edmonton, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

Nothing but good things to say about the resort!! You have a beach with nice crystal blue water, a pool, and open bar... what more do you need. And to top it off, the staff were really friendly and helpful with anything you needed! Huge thanks to the Captain Julio Dela Cruz!! Did everything he could to accomodate us in... More

Was this review helpful? Yes
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review

Dear Guest I would like to thank you for choosing Barceló as your vacation resort and the time you have taken to share your impressions of the property and services. We are happy that we have exceeded your expectations and you have enjoyed your stay with us. Our goal remains that of serving all of our guests to the best... More

Halifax, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

My boyfriend and I stayed at Barcelo Costa Cancun from May 5-10th, 2014. This trip was our first time staying at an all-inclusive and it was a really good experience. At check-in we had to wait a little while (maybe 45 mins) for our room to be ready (we were given our bracelet however so we were free to roam... More

Was this review helpful? Yes
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review

Dear Customer Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. It would be a pleasure to have you on a longer break soon. With best regards, More

Ireland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Having visited cancun and stayed at the Barcelo Costa Cancun,I can honestly say the trip was very pleasant. The room was big with a huge bed to relax in. There was always something going on around the hotel with Kenia and Ivan making sure people were up and active. Special shoutout to Erick Rosendo who was a pleasure to meet... More

Was this review helpful? Yes 1
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barceló It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future With best regards, More

Toronto, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel during early August 2014 for 4 nights. I didn't plan on spending the time writing reviews but if it helps you to go for it or stay away, then thank me later. Location: The furthest north of the hotel zone. It matters to me because I actually go out and do stuff not stay at... More

Was this review helpful? Yes 3
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review

Dear Guest, I would like to thank you for taking the time to record your feedback here on Tripadvisor. I appreciate the time and consideration for other travelers you have taken in sharing your opinions on the areas of the hotel that you enjoyed and those areas of which you feel that we could use improvement. We are very sorry... More

1 review
5 of 5 stars Reviewed 1 week ago

I stayed there 05/11/14 To 05/17/14 as a solo guest. The staff were always friendly and helpful. I'm a picky eater, ,but I loved the buffet. My room was awesome I felt like a princess.I have one complaint I went to the gift shop to get suntan oil and to cokes and it cost 32.00 American dollars and the lady... More

Was this review helpful? Yes
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review

Dear Guest I would like to thank you for choosing Barceló as your vacation resort and the time you have taken to share your impressions of the property and services. We are happy that we have exceeded your expectations and you have enjoyed your stay with us. Our goal remains that of serving all of our guests to the best... More

Big Spring, Texas
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

We just returned from our trip to Cancun with the Barcelo Costa. First, know that we travel quite a bit and have experienced many other resorts and destinations.."not our first rodeo", but it is our last at this resort. In summary, the AC did not work in my room and we were moved to (3) different rooms before we found... More

Was this review helpful? Yes 2
ASIST DIR BARCE... C, asist at Barcelo Costa Cancun, responded to this review

Dear Robert E, First of all, we thank you for the time you took to leave your review. We are concerned to read about the issues you had during your stay and that you did not enjoy your experience at the hotel. We do receive so many positive comments on our services that it is disappointing to hear that we... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Overall this holiday was brilliant, the hotel is really nice and the service is absolutely brilliant. The food was a good standard, even the buffet restaurant was good and the food was fresh! If I had to give some feedback it would be the 24hr bar isn't the greatest. After hours the only bar is upstairs where there is a... More

Was this review helpful? Yes 1
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review

I would like to thank you for choosing Barceló as your vacation resort and the time you have taken to share your impressions of the property and services. We are happy that we have exceeded your expectations and you have enjoyed your stay with us. Our goal remains that of serving all of our guests to the best of our... More

Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

just left today after a two week stay here, the staff are brilliant from the cleaners to the servers they are all very friendly, i have to give a special mention to sandra cruz and little laura pat who kept us hydrated for the whole holiday tirelessly, i would recommend this place and look forward to a return visit.

Was this review helpful? Yes 1
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review

I would like to thank you for choosing Barceló as your vacation resort and the time you have taken to share your impressions of the property and services. We are happy that we have exceeded your expectations and you have enjoyed your stay with us. Our goal remains that of serving all of our guests to the best of our... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

...which is why I should lower my expectations. As a birthday gift to myself, I joined my friends on a 6 day vacation to Cancun. We chose Barcelo Costa as our dwellings. When my friends and I arrived at the Barcelo Costa Resort in Cancun, I was indifferent. I guess I thought it would be a bit more extravagant. Thank... More

Was this review helpful? Yes 1
ASIST DIR BARCE... C, asist at Barcelo Costa Cancun, responded to this review

Dear Kandais N, First of all, we thank you for the time you took to leave your review. We are concerned to read that you did not enjoy your experience at the hotel. We do receive so many positive comments on our staff and food that it is disappointing to hear that we have let ourselves down on this occasion.... More

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Hotel Summarization (Beta)

What travelers say

  • Beach bars(25)
  • Very good(12)
  • Pirate ship(10)
  • Pool area(10)
  • Coco bongo(7)
  • Buffet restaurant(6)
  • Entertainment staff(6)
  • Great time(6)
  • Hour snack(5)
  • Friendly and helpful(4)

Additional Information about Barcelo Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Barcelo Costa Cancun 3.5*
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico

2,146 photos of this hotel

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Amenities (29)
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Beach (10)
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Junior Suite Sea Ocean View (39)
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Superior Sea View (22)
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The Hotel (33)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#27 Spa Hotel in Cancun #32 Top resorts Hotel in Cancun #37 On the Beach Hotel in Cancun
Hotel Class
Number of rooms
358

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Barcelo Costa Cancun and other travelers.
2 questions

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Questions? Get answers from Barcelo Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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