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Barcelo Costa Cancun

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Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
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Barcelo Costa Cancun
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Barcelo Costa Cancun
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3,254 reviews from our community

Traveler rating
    1,334
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    484
    259
    210
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Adelanto, California
Top Contributor
59 reviews 59 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed yesterday NEW

We had a great experience a few months ago at the Barcelo in Cabo San Jose. That experience made us try the Barcelo Costa in Cancun. It was average in most ways... poor in others. It is a "nice" place but there is nothing outstanding about this property or its staff. It is extremely average.... which makes it disappointing. A... More 

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Calgary, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Barcelo Costa Hotel was excellent. Clean, friendly staff, helpful and accommodating! Group classes and kayak tour were made fun with Bruno, Enrique and Ricardo. Nightly entertainment was done well. Each night gave a new spin on fun. It was spring break for some students, so it was sometimes noisy but security kept it under control if things got out of... More 

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Alberta, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The people who work here are truely amazing. Daniel (bell boy) not only helped with the luggage, he was a wealth of information on riding the buses, shopping, etc. Violeta (front desk) saved our trip on the first day by taking extra time to solve our problem and give us the best room (isolated and quiet with a million dollar... More 

Was this review helpful? Yes 1
Salt Lake City, Utah
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I just got back from a week's vacation with my friend and her daughter! We requested a room on the ground level for easy access and it was perfect! What made it wonderful was the service of those that worked there. They were so accommodating and friendly! Gustavo was a server that helped out my friend that has some issues... More 

Was this review helpful? Yes 1
New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I had a fantastic trip to this resort for a week in Mid March. The pool staff, especially Sebastian, are incredibly entertaining and energetic and the week flew by! The beach is beautiful - crystal clear water and a ton of activities. I would definitely return to this resort!

Was this review helpful? Yes 1
Grand Forks, North Dakota
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had a great time! Our service outside by the pool was phenomenal due to the wonderful service provided by Sandra Cruz, our favorite employee! Make sure to find her as soon as you can and treat her right so she sticks around :) you won't regret it, she made our entire trip!

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Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for 2 weeks and can honestly say it was the best holiday i've ever had! The place itself is amazing with so much to do and the hotel is great. and the reps are all fantastic made good friends with luis enrique and he made our holiday would defo stay here again :) Giorgia and Dom

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Lancaster, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

The resort was beautiful and a great value. We had a lot of fun with Sebastian who led a variety of activities like pool and beach volleyball and darts. He ended up greeting us by name as we would see him around the hotel grounds which made our stay even more special. There is bar service around the pool and... More 

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Kansas City, Kansas
1 review
4 of 5 stars Reviewed 4 days ago NEW

We had a great time at this hotel! The entire was friendly and Sebastian and Bruno did an awesome job with the entertainment. The resort was very clean, prompt service and beautiful views. The food was good and they had a wide variety of dishes to choose from at the restaurants. The spa was great and very relaxing. There was... More 

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Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Had a very wonderful time * food was good ,Staff were awesome special mention to Sandra Cruz Always had a drink in my hand ,she was very friendly so were the staff great beach , clean rooms, kids loved it

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Beach bars(25)
  • Very good(11)
  • Pool area(10)
  • Pirate ship(10)
  • Coco bongo(7)
  • Entertainment staff(6)
  • Buffet restaurant(6)
  • Hour snack(5)
  • Great time(4)
  • Friendly and helpful(4)
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