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Barcelo Costa Cancun

3.5 of 5 Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
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Barcelo Costa Cancun
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Barcelo Costa Cancun
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3,058 reviews from our community

Traveler rating
    1,229
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    202
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed yesterday NEW

For all the people that rated this high I'm sorry I'm about to be a Debbie downer when normally I write great reviews. The pool and hotel was very small, the rooms were ok, but the Upgrade to the room with a jacuzzi was a disappointment. The tub didn't work and no one bothered to fix it when the front... More 

Was this review helpful? Yes
Oconomowoc, Wisconsin
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

this resort was smaller than any we have stayed at before but don't let that stop you from staying here.The food at the Spanish and the international was fantastic as was our service.buffet was also good the Mexican just ok.the only negative was wifi service it wasn't expensive but it worked like crap.other than that every thing from the help... More 

Was this review helpful? Yes 1
liverpool
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Can honestly say we had an amazing 2 weeks at this hotel!! The staff are sooo accommodating and friendly especially bar staff Juani Vazquez,Sandra Cruz,Ada Carmen, Felix and Daniel they were all fabulous worked so hard and always made sure we had drinks! The pool entertainment was also very good Roberto and Sebastian were great! Food was also amazing, always... More 

Was this review helpful? Yes 3
Tinley Park, Illinois
1 review
4 of 5 stars Reviewed 3 days ago NEW

The staff was so friendly which really made the trip! The entertainment staff--Roberto Gloria and Sebastian Tenorio--were great!The hotel didn't have as many activities as we thought based on the online information but we book excursions through the hotel that we really enjoyed. They let us check in early and made the check-out and trip back to the airport super... More 

Was this review helpful? Yes 1
Wilmslow, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

I've been using this hotel all season for work purposes and wouldn't hesitate using this for hotel for a personal trip. The food is good and the staff are excellent. A worthy mention is Raul Guillen. A superb bar tender at the Beach bar for whom nothing is too much trouble. I recommend this hotel, it's not too big and... More 

Was this review helpful? Yes 1
Southfield, Michigan
1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband, myself and about 38 other folks just recently enjoyed a week at Barcelo Costa Cancun 1/14/15-1/21/15. My husband and I desired a destination wedding somewhere warm since it is really cold in Michigan during the winter months. I was skeptical at first and daily I read the different reviews from from guests who recently stayed and I was... More 

Was this review helpful? Yes
Okanagan Valley, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We would recommend this hotel it was a great 2 weeks. The staff and food were all awesome. The walking path along Kukulcan Blvd from the hotel makes a relaxing walks in the evenings. Beach walks are short but are still good. Hotel room was clean, with comfortable mattresses. The pool service was excellent, we would recommend bringing your own... More 

Was this review helpful? Yes 3
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review

Dear Guest I would like to thank you for choosing Barceló as your vacation hotel and the time you have taken to share your impressions of the property and services. We are happy that we have exceeded your expectations and you have enjoyed your stay with us. Our goal remains that of serving all of our guests to the best... More 

Winnipeg, Manitoba, Canada
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

My friend and I arrived and they allows us to check in earlier than the 3pm check-in time. This allowed us to drop our bags and go straight to the pool! We quickly discovered that the staff was accommodating and kind, they remembered our drinks and the service was timely. They were not pushy and this made the atmosphere relaxed.... More 

Was this review helpful? Yes 4
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review

Dear Guest Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your... More 

Rochester Hills, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I really wish there were half point increments since I would have rated this a 3.5. My wife and I enjoyed our stay at the hotel this past week but we didn't have high expectations. I think having this mindset and knowing that you get what you pay for, made this a great experience. Our goal was to enjoy the... More 

Was this review helpful? Yes 1
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review

Dear Guest I would like to thank you for choosing Barceló as your vacation hotel and the time you have taken to share your impressions of the property and services. We are happy that we have exceeded your expectations and you have enjoyed your stay with us. Our goal remains that of serving all of our guests to the best... More 

Ottawa, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

WOW, we would rate this hotel "5 STARS" because of the staff! We just got back from our 18 day trip to Barcelo Costa Cancun and from the minute we arrived, we were made to feel special. We would like to congradulate all the employees especially Sebastian and Roberto, Sports and Entertainment Coordinators, who went out of their way to... More 

Was this review helpful? Yes
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review

Dear Guest, Thank you for your kind comments, we are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our activities, since we work really hard to make sure our guests have an amazing time with us. Also, it is gratifying to receive... More 

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Hotel Summarization (Beta)

What travelers say

  • Beach bars(25)
  • Very good(12)
  • Pool area(10)
  • Pirate ship(10)
  • Coco bongo(7)
  • Buffet restaurant(6)
  • Entertainment staff(6)
  • Great time(6)
  • Hour snack(5)
  • Really nice(4)

Additional Information about Barcelo Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Barcelo Costa Cancun 3.5*
Number of rooms: 358
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#27 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#36 On the Beach Hotel in Cancun

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