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Barcelo Costa Cancun

Hotel website
Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
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Barcelo Costa Cancun
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Barcelo Costa Cancun
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3,282 reviews from our community

Traveler rating
    1,339
    978
    489
    261
    215
See reviews for
574
1,009
81
28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (379)
Date | Rating
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    (987)
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Vancouver, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Great service, good food, wonderful location. This resort was big enough to have all the offerings of a large resort, but small enough that you got to know the staff, and what a friendly, helpful staff they are. In particular, Alfredo from the Albatross restaurant was absolutely fantastic, Ricardo was very entertaining (meow) and had tons of fun activities to... More 

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Birmingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here in August 2014, and I can't think of anything negative to say about the hotel. Firstly, the grounds themselves were large, but easy to navigate around. There was a large pool, a private beach (with it's own beach bar), a buffet restaurant and then two bookable restaurants, as well as a 24/7 snack bar area. Everywhere was... More 

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have just got back from an amazing stay in the Costa Cancun. When we arrived we were made to feel welcome and checked in pretty quickly. We had a lovely sea view room, looking across the beach. The room was spacious and very clean although we only had one king size bed for 3 people. But they added a... More 

Was this review helpful? Yes 1
Cleveland, Ohio
Top Contributor
96 reviews 96 reviews
61 hotel reviews
160 helpful votes 160 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed here for three nights in early April. Overall, the resort has thought of everything and has done it well. Check-in: We arrived in late morning and it seemed a lot of people were leaving as the lobby was very crowded. Check-in was quick, however, and the front desk was friendly. They provided a map of the property, information... More 

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed 1 week ago NEW

I stayed here for my week long spring break vacation with my friend. The staff was very nice and welcoming and funny. The resort its self was beautiful. I loved the beach and pool. They had fun water activities and beach volley ball. The people who are in charge of the activities work hard and are great with people and... More 

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Truro, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

we spent two weeks in paradise weather was brilliant so were the staff a special thanks to sandra ,linda ,laura and juani the wonderful waitress serving drinks around the pool and lounge also bruno on the entertainment staff all made it such a memorable time

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1 review
1 of 5 stars Reviewed 1 week ago

We stayed from 3/29 to 4/2. The front desk told us the local phone call was free, and internet charge was $10/day. The night before we checked out, they asked me to pay the money the next morning. When we rushed out the next morning, the lady told us, the local call is not free, internet charge is $12/day. We... More 

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Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent a week here for Spring Break, and the resort was absolutely beautiful. It was well maintained, and offered everything an all-inclusive resort should. I will say, however, the staff were the reason I would go back. Every single person greeted me with a smile and a hello, and everyone we encountered went out of their way to make... More 

Was this review helpful? Yes 1
Spring Lake, New Jersey
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I Stayed at the Barcelo Tu Cancun Resort for approximately five days in October of 2014. I got the all inclusive option and found it very reasonably priced for what was included. Cancun is beautiful, the water is clear and warm and the most amazing blue green color. The beach itself is wide with white sand and as pretty as... More 

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ASISTENTE BARCE... C, Asistente at Barcelo Costa Cancun, responded to this review

Dear gerryd555, Thank you very much for taking the time to share your detailed review. We are truly glad to read that you had an amazing time with us. Also, thank you for your compliments regarding the food and the beach. We would be delighted to see you here again soon. Kind regards, More 

Ottawa
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

The grounds of the hotel are clean and tidy. The room itself was nice, the bed and pillows are comfy, and I did have an issue with the AC not working at one point but it did not take long after I phoned to have someone who came to fix it promptly. The pool area was my spot of choice;... More 

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Hotel Review Summarization

What travelers say

  • Beach bars(25)
  • Very good(11)
  • Pool area(10)
  • Pirate ship(10)
  • Coco bongo(7)
  • Entertainment staff(6)
  • Buffet restaurant(6)
  • Hour snack(5)
  • Great time(4)
  • Friendly and helpful(4)
Questions? Get answers from hotel staff and past guests. Ask a question

2,420 photos of this hotel

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Hotel & grounds (430)
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Pool/beach area (524)
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Dining (163)
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Room/suite (249)
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Bathroom (49)
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Family/play areas (22)
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Business center/function rooms (2)
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Other (678)

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Amenities (29)
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Beach (10)
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Junior Suite Sea Ocean View (39)
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Pool (11)
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Restaurants and Bars (19)
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Superior Sea View (22)
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The Hotel (33)

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Business center/function rooms (3)
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Dining (7)
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Room/suite (5)
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Pool/beach area (3)
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View from room (1)
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Other (3)
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