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Carrillo's Hotel

Calle Claveles 35, Cancun, Mexico
Carrillo's Hotel
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22 reviews from our community

Traveler rating
    3
    7
    6
    5
    1
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3
9
2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Contributor
43 reviews 43 reviews
31 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here on the first night of a Tucan tour and it was exactly what I didn't want after an 11 hour flight.It's in a really seedy part of Cancun,miles from the beach.Although it was clean and the staff were friendly, the room was very basic and the bathroom had seen better days.The complimentary breakfast was horrible,orange squash,cheap nasty... More 

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Lancashire
Top Contributor
80 reviews 80 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed March 10, 2015 via mobile

The hotel is close to the main bus station in downtown cancun but the neighbourhood doesn't feel safe at all after dark. The rooms are very basic but clean and are in desperate need of an upgrade. The breakfast was poor with bread, weak coffee and cheap cereal. It was self service with polystyrene plates and cutlery. I wouldn't stay... More 

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Vancouver, Canada
Top Contributor
139 reviews 139 reviews
35 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed February 28, 2015

We stayed here one night while on a Tucan tour. We were at the back on the second floor so it was quiet. The bed and sheets were clean, although they looked old and tired. The floors and bathroom were generally clean, and the air conditioner worked. The shower was poor and I shower in cold water; it just began... More 

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Dublin, Ireland
Top Contributor
701 reviews 701 reviews
188 hotel reviews
831 helpful votes 831 helpful votes
3 of 5 stars Reviewed January 17, 2015

Stayed here on a Tucan Travel tour. We arrived 2 days early so were here for 3 nights in total. The room was clean which was most important. It's a small local owned hotel so not your typical fancy Cancun resort hotel! It's fine for a tour hotel but I wouldn't spend a week there. The location is in downtown... More 

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Perugia
Contributor
17 reviews 17 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 13, 2015

We were at Carrillo's for 3 times in 4 years. The hotel has a perfect location: it is in avenida Tulum, 2 minutes walking from Ado station (main bus terminal), 15 minutes walking from Plaza Las Americas (for cinemas and all the shopping you need) and 10 minutes taxi from Juarez Pier (from and to Isla Mujeres and Cozumel Island).... More 

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Melbourne
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed January 25, 2014

We stayed here on a tour and initially the look of the place looked quite cute with a very nice little pool. It also is in a very good location just off the main street of Cancun and the ADO office just a few blocks away. The people on the front desk were very nice but not always very helpful... More 

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Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 23, 2013

Came here as out tour starts here. Great location in central cancun easy to walk to eateries and shop. Basic rooms provided with nice common pool Downside is rooms aren't as clean as they could be- dust on table and mould in showers. Also disco next door goes till about 3 am so unless you are a heavy sleeper you... More 

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Calgary
Top Contributor
65 reviews 65 reviews
31 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed August 29, 2013

We stayed here for 2 weeks. The room was basic, but very clean. Breakfast was included...juice, coffee, tea cereal and rolls. There is a small pool. It was very quiet. The beds were comfortable, but the pillows were lumpy. The location is fabulous and we could walk everywhere and the buses run constantly and take you throughout the city. The... More 

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Limassol
Top Contributor
59 reviews 59 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed June 20, 2013

We stayed here for one night because it was the beginning of our tour but we were very thankful we'd checked on Trip Advisor beforehand and stayed elsewhere for the previous few nights before our tour began. The room was dark and dank, musty smelling and the sheets were well worn with lumpy pillows. Not to be recommended.

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Sydney, Australia
Top Contributor
61 reviews 61 reviews
50 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed March 30, 2013

Stayed here as part of our tour. Good location in regards to main ADO bus station but that's it. Rooms dirty, old, poorly maintained, included breakfast a joke. Cold showers, worn linen, lumpy pillows. Next to a nightclub, loud music all night. People even booked other hotels on our tour so they didn't have to stay there.stay away!

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