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Carrillo's Hotel

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Calle Claveles 35, Cancun, Mexico
Hotel amenities
Carrillo's Hotel
Ranked #133 of 173 Hotels in Cancun
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14 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 25, 2014

We stayed here on a tour and initially the look of the place looked quite cute with a very nice little pool. It also is in a very good location just off the main street of Cancun and the ADO office just a few blocks away. The people on the front desk were very nice but not always very helpful... More

Was this review helpful? Yes 1
Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 23, 2013

Came here as out tour starts here. Great location in central cancun easy to walk to eateries and shop. Basic rooms provided with nice common pool Downside is rooms aren't as clean as they could be- dust on table and mould in showers. Also disco next door goes till about 3 am so unless you are a heavy sleeper you... More

Was this review helpful? Yes 1
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 29, 2013

We stayed here for 2 weeks. The room was basic, but very clean. Breakfast was included...juice, coffee, tea cereal and rolls. There is a small pool. It was very quiet. The beds were comfortable, but the pillows were lumpy. The location is fabulous and we could walk everywhere and the buses run constantly and take you throughout the city. The... More

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Top Contributor
50 reviews 50 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed June 20, 2013

We stayed here for one night because it was the beginning of our tour but we were very thankful we'd checked on Trip Advisor beforehand and stayed elsewhere for the previous few nights before our tour began. The room was dark and dank, musty smelling and the sheets were well worn with lumpy pillows. Not to be recommended.

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Sydney, Australia
Senior Contributor
45 reviews 45 reviews
37 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed March 30, 2013

Stayed here as part of our tour. Good location in regards to main ADO bus station but that's it. Rooms dirty, old, poorly maintained, included breakfast a joke. Cold showers, worn linen, lumpy pillows. Next to a nightclub, loud music all night. People even booked other hotels on our tour so they didn't have to stay there.stay away!

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Top Contributor
85 reviews 85 reviews
31 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed December 21, 2011 via mobile

Just 4 blocks from the bus station so well located for downtown cancun. Staff were relatively helpful and allowed early check in. Only reason I stayed there was because my tour around Mexico started there. Very basic hotel, basic rooms and noisy at night due to being next to a bar and a club. Tried to change rooms although nothing... More

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13 reviews 13 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed August 20, 2011

This place was very dark, dingy, unclean and the staff were very unfriendly. This rooms were damp and dirty but i suppose it is meico! End of the day if you can give this place a miss then i highly recommend it!

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 28, 2010

my brother david, sent me to his favorite spot in cancun for my 60th birthday. i had a suite and 20 of my fam. and friends joined me!! everything was great!! basically we had the place to ourselves. with 3 kids in tow, the pool was ours. outdoor tables from hotel resturant was where the guys enjoyed themselves as some... More

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Austin, Texas
Top Contributor
122 reviews 122 reviews
110 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed March 19, 2010

Free internet (.4 mbps) , Lack luster breakfast. Its a bus ride away from nice beaches and centrally located in old Cancun. Nothing special hotel, but clean and cheap. Not far (5 min walk) to ADO bus service if going south

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Edmonds, Washington
Top Contributor
124 reviews 124 reviews
21 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed July 17, 2005

I have stayed at Carillo's two times and plan to stay again soon. The rooms are rustically romantic, the hotel is spotless and the service is wonderful. You should speak a little Spanish, as most of the staff do not. I love this place. It is very convenient to downtown, which, for me is the best part of Cancun. I... More

Was this review helpful? Yes 13
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Additional Information about Carrillo's Hotel

Address: Calle Claveles 35, Cancun, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $

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