We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 172 Cancun hotels

Oasis Sens

3.5 of 5 Resort (All-Inclusive)   |   Ave Kukulcan Km 19.5 Hotel Zone, Cancun 77500, Mexico (Formerly Sens Del Mar)
Hotel website
Hotel amenities
Special Offer
Up to Half Off!
Save Saved
You added Oasis Sens to your Saves list
Oasis Sens
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
72%
Ranked #61 of 172 hotels in Cancun
A recent review
5 of 5 stars reviewed 1 week ago
Aj B Toronto, Canada
  • Overview
  • Reviews (1,623)
  • Photos (2,092)
  • Amenities
  • Room tips (403)
  • Location
  • More
Write a Review

1,623 people have reviewed this hotel

Traveler rating
    676
    500
    217
    121
    109
See reviews for
90
978
59
20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (403)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Playa del Carmen, Mexico
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

We spent four days at the hotel and in general the service was terrible despite Sarai that was very helpfull with all our room requirements but the services in the restaurants was low and bad. The hotel has very issues with the air contitioning specially in closest areas, restaurants and bars. In general the open areas like pool and beach... More

Was this review helpful? Yes 1
Atención C, RP at Oasis Sens, responded to this review

Dear Arletheh, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; we will be paying special attention to the maintenance of our facilities to avoid any issues in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago NEW

My trip to Mexico 2 weeks ago was amazing.The hotel was amazing, the food was amazing, the excursions to Chichen Itza was just surreal. The staff were so humble, kind and hard working. You have to go. Awesome!!! There so many different restaurants(Italian, Mexican, sushi etc). Did I mention that I was VIP and I didn't even know. Ah man!!!!... More

Was this review helpful? Yes 1
Atención C, RP at Oasis Sens, responded to this review

Dear Guest, Thank you for the special mention of those members of our team who helped make your stay an enjoyable one. We will of course congratulate them for their great work. Our staff work hard to create a great holiday experience for our guests to remember. We are glad you enjoy our food options; we go to great lengths... More

Boston
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

At first we were going to the grand oasis palm and the manager upgraded us to the Sens....best thing of our vacation! Adults only! What a blast! The hotel was incredible, pools, services, food excelent! The waitresses Magda and Luis were the best, they made us feel so special! The mexican restaurant was the best! We even bump in with... More

Was this review helpful? Yes 1
Atención C, RP at Oasis Sens, responded to this review

Dear Angie, It is a pleasure to know that you enjoyed our adults-only concept and our calm and relaxed environment. We greatly appreciate the special mention of those members of our team who helped make your stay more pleasant. We will of course congratulate them for their amazing work. It would be an honor to welcome you back, please do... More

Fort McMurray, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

Check in...escorted to the lobby and then told " go down the hall and find your room! Great customer service Paid for the Sian Kaan package. Not worth it. We were in room 435, first night we had someone enter our room after we were asleep. Security stated that it was the maid for turn down service....we never had turn... More

Was this review helpful? Yes 7
Atención C, RP at Oasis Sens, responded to this review

Dear Guest, We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. Thank you for letting us know the inconveniences you encountered so we can report them to our housekeeping and cleaning department... More

Long Beach, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed June 27-July 4. This was our first time at an adults only hotel. The pools are very nice with swim up bar, the alcoholic drinks are just okay. Our room (514) had an ocean view which was nice, no balcony, but still nice. Room AC, toilet, shower water all worked fine for us. Room service... More

Was this review helpful? Yes 3
Atención C, RP at Oasis Sens, responded to this review

Dear Xolymar, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed our facilities and restaurants. The hotel provides several different concepts to cater for the needs of our guests, from Mexican and Italian options... More

Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I just got back this previous Saturday from a 6 night Stay at this resort. I have to say I have not had this much of a good vacation in a long time, The Hotel Was Amazing. The Staff was extremely friendly, The Resort was very clean, upscale, and the food...I cannot even find one thing bad. From the moment... More

Was this review helpful? Yes 2
Atención C, RP at Oasis Sens, responded to this review

Dear Guest, Thank you for taking the time to share such nice comments. We are glad you have taken advantage of our Runaway Program. We are delighted you enjoyed our facilities, personalized service and our entertainment. We aim to create unforgettable experiences and our entertainment department works hard to offer shows and activities to help achieve this. We appreciate you... More

Atlanta, Georgia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Not a good experience at the Oasis Sens. So here's the story...Booked a Groupon Getaway for this resort for 8 nights. The problems started when we first arrived. We had called a few weeks earlier and told the hotel that we would be checking in really late...but we would be there. Ok, sounds good they said! So we get there... More

Was this review helpful? Yes 4
Atención C, RP at Oasis Sens, responded to this review

Dear Jason, We are truly sorry for the inconveniences you had at our spa. We did an investigation regarding your comment and contacted the corresponding departments and staff members you mentioned to verify the information. Our hotel policies do not allow us to give financial compensations and that is why we offered you a superior category room with ocean view... More

Santa Ana, California
Contributor
15 reviews 15 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Although there were a few problems with our room, PR, Rafael worked his magic and I can't say enough good things about this man! This was my first time in Mexico and this resort offers so many things to do. Emily and Sabina are part of the staff out by the pool and they are always keeping everyone entertained. The... More

Was this review helpful? Yes
Atención C, RP at Oasis Sens, responded to this review

Dear Lindi, Thank you for your kind comments. We are pleased to know that you have a great vacation in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they have an amazing time with... More

Vancouver, Canada
1 review
2 of 5 stars Reviewed 1 week ago

Hotel was great. Our first time to Cancun. Not the best all inclusive I've ever been to. We were recommended this hotel by Bookit.com. We wanted an all inclusive adult only hotel. Initially we were looking at the Grand Panasis. But the reviews said they had no club so we were reffered by the Bookit rep who told us that... More

Was this review helpful? Yes
Atención C, RP at Oasis Sens, responded to this review

Dear Anita, Thank you for taking the time to share your comments; this helps us know our areas of opportunity so we can provide better services in the future. We will be paying special attention to the maintenance of our facilities to avoid any issues in the future. We are sorry to hear that the food did not meet your... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

From being deceived at check-in and given a down-graded room without being told otherwise, to the food, to the "Four-star hotel" room (yea right - I've had better stays at Motel 6), to the worst customer service I've ever witnessed (both from the spa manager and BOTH assistant general managers, starting with Mr. Canada and finishing with Ms. Jove), to... More

Was this review helpful? Yes 2
Atención C, RP at Oasis Sens, responded to this review

Dear Guest, We are truly sorry for the inconveniences you had at our spa. We did an investigation regarding your comment and contacted the corresponding departments and staff members you mentioned to verify the information. Our hotel policies do not allow us to give financial compensations and that is why we offered you a superior category room with ocean view... More

Owners: What's your side of the story?
If you own or manage Oasis Sens, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Oasis Sens? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Room service(12)
  • Pool area(6)
  • Very nice(6)

Additional Information about Oasis Sens

Address: Ave Kukulcan Km 19.5 Hotel Zone, Cancun 77500, Mexico (Formerly Sens Del Mar)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Oasis Sens 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Tingo, Travelocity, BookIt.com, Caribbean Online Mgt Corp., BookingOdigeoWL, Hotels.com, Priceline, Otel and Agoda so you can book your Oasis Sens reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sens Del Mar Hotel Cancun
Oasis Playa Cancun
Cancun Oasis Playa
Grand Oasis Playa Cancun Mexico
Oasis Playa Hotel In Cancun
Grand Oasis Playa Hotel Cancun

2,092 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2030)
Viewed
Pool/beach area (499)
Viewed
Dining (222)
Viewed
4:27
Videos (2)
Viewed
View from room (170)
Viewed
Hotel & grounds (424)
Viewed
Room/suite (238)
Viewed
Family/play areas (23)
Viewed
Bathroom (28)
Viewed
Other (424)

Management photos: Courtesy of the property manager

Viewed
All management photos (63)
Viewed
Hotel & grounds (14)
Viewed
Pool/beach area (8)
Viewed
Room/suite (3)
Viewed
Dining (5)
Viewed
View from room (1)
Viewed
Other (32)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#33 Spa Hotel in Cancun #42 Romantic Hotel in Cancun #42 Top resorts Hotel in Cancun #49 On the Beach Hotel in Cancun #61 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
CONCEPT~ Oasis Sens~ The Pleasure Resort~ “O yes – I’m sexy, sensuous…an adults-only resort that’s romantic, relaxing and a little risqué. Warm and inviting, I welcome my friends from the LGBTA community. Follow your bliss and learn my secrets -- from my foodie-friendlygourmet dining experience to my exclusive Sian Ka’an preserve,a true Shangri-La, a lost paradise on earth." This 5 star all inclusive hotel is focused on relaxation, ideal for couples who enjoy a romantic atmosphere surrounded by a Chill-Out environment and having the amazing Caribbean beach and the Nichupte Lagoon as a background. LOCATION: Oasis Sens is located in Cancun’s hotel zone, 14 km away from the International Airport. Nearby you can find shopping, discos, restaurants and golf courses. FACILITIES: Surrounded by the Nichupte Lagoon and the spectacular turquoise sea, Oasis Sens offers VIP lounge services, air conditioned lobby, 9 restaurants to satisfy the most demanding palates, 9 bars, 3 swimming pools (two of them infinity), Sensoria spa & gym, tennis & multipurpose courts and boutique. COMFORT: Because of its great location, you can choose rooms with ocean or lagoon views. Oasis Sens has 362 rooms, many with a balcony, and 26 Sian Ka'an Club suites with an expanded terrace. All of them have air conditioning,private bath, canopy King Size bed or two double beds, 42" flat screen TV with cable service and PPV channels (Pay Per View), WiFi, Ipod station, telephone, in room safe ($), hair dryer, vanity mirror, upgraded sens amenities and minibar. BECOME A MEMBER OF OASIS SIAN KA’AN CLUB AT OASIS SENS AND ENJOY THE SPECIAL BENEFITS:The closest concept to paradise offering you the gate to heaven through its exclusive virgin beaches at Sian Ka’an surrounded by more than 2471 acres of tropical jungle and Caribbean Sea. We give you an all natural, private, and exclusive piece of heaven for your enjoyment.Smart Car to enjoy Cancun and Riviera Maya(Insurance payment not included, Private check-in & check-out, Late check-out and early check-in subject to availability, Private concierge, Exclusive areas and restaurants in Oasis Sens Benazuza Restaurant is included (no additional cost)Superior rooms with ocean views, Jacuzzis or private pools, Premium in room services, Pillow menu, Minibar upgraded, Special room service menu, Free internet access. ... more   less 
Number of rooms
388

See which rooms travelers prefer