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All 172 Cancun hotels

Oasis Sens

3.5 of 5 Resort (All-Inclusive)   |   Ave Kukulcan Km 19.5 Hotel Zone, Cancun 77500, Mexico (Formerly Sens Del Mar)
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72%
Ranked #59 of 172 hotels in Cancun
A recent review
5 of 5 stars reviewed 3 days ago
Angiev20 Boston
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1,615 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (400)
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Boston
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

At first we were going to the grand oasis palm and the manager upgraded us to the Sens....best thing of our vacation! Adults only! What a blast! The hotel was incredible, pools, services, food excelent! The waitresses Magda and Luis were the best, they made us feel so special! The mexican restaurant was the best! We even bump in with... More

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Atención C, RP at Oasis Sens, responded to this review

Dear Angie, It is a pleasure to know that you enjoyed our adults-only concept and our calm and relaxed environment. We greatly appreciate the special mention of those members of our team who helped make your stay more pleasant. We will of course congratulate them for their amazing work. It would be an honor to welcome you back, please do... More

Long Beach, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed June 27-July 4. This was our first time at an adults only hotel. The pools are very nice with swim up bar, the alcoholic drinks are just okay. Our room (514) had an ocean view which was nice, no balcony, but still nice. Room AC, toilet, shower water all worked fine for us. Room service... More

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Atención C, RP at Oasis Sens, responded to this review

Dear Xolymar, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed our facilities and restaurants. The hotel provides several different concepts to cater for the needs of our guests, from Mexican and Italian options... More

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I just got back this previous Saturday from a 6 night Stay at this resort. I have to say I have not had this much of a good vacation in a long time, The Hotel Was Amazing. The Staff was extremely friendly, The Resort was very clean, upscale, and the food...I cannot even find one thing bad. From the moment... More

Was this review helpful? Yes 1
Atención C, RP at Oasis Sens, responded to this review

Dear Guest, Thank you for taking the time to share such nice comments. We are glad you have taken advantage of our Runaway Program. We are delighted you enjoyed our facilities, personalized service and our entertainment. We aim to create unforgettable experiences and our entertainment department works hard to offer shows and activities to help achieve this. We appreciate you... More

Atlanta, Georgia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Not a good experience at the Oasis Sens. So here's the story...Booked a Groupon Getaway for this resort for 8 nights. The problems started when we first arrived. We had called a few weeks earlier and told the hotel that we would be checking in really late...but we would be there. Ok, sounds good they said! So we get there... More

Was this review helpful? Yes 2
Atención C, RP at Oasis Sens, responded to this review

Dear Jason, We are truly sorry for the inconveniences you had at our spa. We did an investigation regarding your comment and contacted the corresponding departments and staff members you mentioned to verify the information. Our hotel policies do not allow us to give financial compensations and that is why we offered you a superior category room with ocean view... More

Santa Ana, California
Contributor
15 reviews 15 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Although there were a few problems with our room, PR, Rafael worked his magic and I can't say enough good things about this man! This was my first time in Mexico and this resort offers so many things to do. Emily and Sabina are part of the staff out by the pool and they are always keeping everyone entertained. The... More

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Atención C, RP at Oasis Sens, responded to this review

Dear Lindi, Thank you for your kind comments. We are pleased to know that you have a great vacation in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they have an amazing time with... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

From being deceived at check-in and given a down-graded room without being told otherwise, to the food, to the "Four-star hotel" room (yea right - I've had better stays at Motel 6), to the worst customer service I've ever witnessed (both from the spa manager and BOTH assistant general managers, starting with Mr. Canada and finishing with Ms. Jove), to... More

Was this review helpful? Yes 2
Atención C, RP at Oasis Sens, responded to this review

Dear Guest, We are truly sorry for the inconveniences you had at our spa. We did an investigation regarding your comment and contacted the corresponding departments and staff members you mentioned to verify the information. Our hotel policies do not allow us to give financial compensations and that is why we offered you a superior category room with ocean view... More

Montreal
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Just returned from a fabulous stay at the Sens. We were fortunate enough to stay in one of the Sien kaan Vip rooms. Upon arrival we were greeted by Sergio and Alejandra to check in. From their initial welcoming smiles we felt at home. This hotel is categorized as a five star hotel when in fact, based on our experience,... More

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Atención C, RP at Oasis Sens, responded to this review

Dear Marianne, We greatly appreciate the special mention of those members of our team who helped make your stay an enjoyable one. Our staff works hard to create a great vacation experience for our guests to remember. We will of course congratulate them for being attentive, smiling, and making you feel at home. We would be honored to welcome you... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My girlfriend and I stayed at the Oasis Sens for a week at the end of June. My experience could be described as perfectly adequate or pleasantly average. I paid extra for a Sian Ka'an room with a private pool on the balcony, which was pretty awesome. However I managed to get one of about 4 of those rooms that... More

Was this review helpful? Yes 1
Atención C, RP at Oasis Sens, responded to this review

Dear Bryce, Thank you for your observations and comments, we will definitely consider them as areas of opportunity to continue providing the best service possible to all our distinguished guests. We wanted to take this opportunity to let you know that we have more than seven different restaurants in our hotel and we offer a unique concept and high quality... More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 6 days ago NEW

I'm going to make this short and to the point. Start with the good, then go into why you should never stay at Oasis Sense. The Good: 1. Some of the employees are good. Rafael the new manager was the only helpful front desk person. Ricardo in the Skyview or Sky Bar was amazing. He knew all of our names,... More

Was this review helpful? Yes
Atención C, RP at Oasis Sens, responded to this review

Dear Adam, We are very sorry that we were not able to meet your expectations; we would like to sincerely apologize and inform you that all your comments and opinions are considered in order to improve our range of services and facilities. Despite being an all-inclusive resort, some amenities and services have an additional charge as stipulated on our website.... More

Daphne
1 review
2 of 5 stars Reviewed 6 days ago NEW via mobile

Beaches and pools were beautiful but the rooms were awful! We had to move rooms twice due to no air conditioner and we finally just gave up, it was HOT! At one point we had no running water! My husband and I still made the best out of our time together. But we will not be returning to this resort!

Was this review helpful? Yes
Atención C, RP at Oasis Sens, responded to this review

Dear Daphne, Thank you for taking the time to share your comments with us. We sincerely apologize for the inconveniences you encountered during your stay. We are sorry for the inconvenience you had regarding the air conditioning, this issue has been passed on to our maintenance team to fix so that it does not occur again. We reiterate once again... More

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Hotel Summarization (Beta)

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Additional Information about Oasis Sens

Address: Ave Kukulcan Km 19.5 Hotel Zone, Cancun 77500, Mexico (Formerly Sens Del Mar)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Oasis Sens 3.5*
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Also Known As:
Sens Del Mar Hotel Cancun
Oasis Playa Cancun
Cancun Oasis Playa
Grand Oasis Playa Cancun Mexico
Oasis Playa Hotel In Cancun
Grand Oasis Playa Hotel Cancun

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#32 Spa Hotel in Cancun #41 Top resorts Hotel in Cancun #42 Romantic Hotel in Cancun #48 On the Beach Hotel in Cancun #59 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
CONCEPT~ Oasis Sens~ The Pleasure Resort~ “O yes – I’m sexy, sensuous…an adults-only resort that’s romantic, relaxing and a little risqué. Warm and inviting, I welcome my friends from the LGBTA community. Follow your bliss and learn my secrets -- from my foodie-friendlygourmet dining experience to my exclusive Sian Ka’an preserve,a true Shangri-La, a lost paradise on earth." This 5 star all inclusive hotel is focused on relaxation, ideal for couples who enjoy a romantic atmosphere surrounded by a Chill-Out environment and having the amazing Caribbean beach and the Nichupte Lagoon as a background. LOCATION: Oasis Sens is located in Cancun’s hotel zone, 14 km away from the International Airport. Nearby you can find shopping, discos, restaurants and golf courses. FACILITIES: Surrounded by the Nichupte Lagoon and the spectacular turquoise sea, Oasis Sens offers VIP lounge services, air conditioned lobby, 9 restaurants to satisfy the most demanding palates, 9 bars, 3 swimming pools (two of them infinity), Sensoria spa & gym, tennis & multipurpose courts and boutique. COMFORT: Because of its great location, you can choose rooms with ocean or lagoon views. Oasis Sens has 362 rooms, many with a balcony, and 26 Sian Ka'an Club suites with an expanded terrace. All of them have air conditioning,private bath, canopy King Size bed or two double beds, 42" flat screen TV with cable service and PPV channels (Pay Per View), WiFi, Ipod station, telephone, in room safe ($), hair dryer, vanity mirror, upgraded sens amenities and minibar. BECOME A MEMBER OF OASIS SIAN KA’AN CLUB AT OASIS SENS AND ENJOY THE SPECIAL BENEFITS:The closest concept to paradise offering you the gate to heaven through its exclusive virgin beaches at Sian Ka’an surrounded by more than 2471 acres of tropical jungle and Caribbean Sea. We give you an all natural, private, and exclusive piece of heaven for your enjoyment.Smart Car to enjoy Cancun and Riviera Maya(Insurance payment not included, Private check-in & check-out, Late check-out and early check-in subject to availability, Private concierge, Exclusive areas and restaurants in Oasis Sens Benazuza Restaurant is included (no additional cost)Superior rooms with ocean views, Jacuzzis or private pools, Premium in room services, Pillow menu, Minibar upgraded, Special room service menu, Free internet access. ... more   less 
Number of rooms
388

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