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Grand Oasis Sens

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Ave Kukulcan Km 19.5 Hotel Zone, Cancun 77500, Mexico (Formerly Sens Del Mar)
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Grand Oasis Sens
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2,731 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Westchester County, New York
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed today NEW

Ok... I'm going to try to make this review as straight to the point as possible. When booking our Anniversary Trip to Mexico I relied heavily on the reviews of others. This place is everything that they said. And because of all the previous reviewers I was aware of every issue that we faced.. -I knew checkin may be somewhat... More 

Was this review helpful? Yes 2
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

Let's start with the good! Room: very nice, super comfortable and spacious bed! I slept so good the first night, which I never do in a new place. Food: restaurants were so yummy and a nice variety. We especially loved the Mexican place, and Al Sur. Entertainment: I was very surprised with the variety, amount of things to do and... More 

Was this review helpful? Yes 2
Columbus, Indiana
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

We were there July 19-26. The staff was very friendly and supportive. I wanted to specifically mention a waiter named Alexandro who went above expectations to help us several times. We also had great service from Roberto, David, Fidel, and Alberto in the Benazuza restaurant. It was quite a sensory experience. We had both a breakfast and a dinner there.... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Sens, responded to this review

Dear Guest, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such a professional and efficient service. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they... More 

Level Contributor
4 reviews
2 of 5 stars Reviewed 2 days ago NEW

We were transferred here from The Pyramid at Grand Oasis because we thought we would receive better service, but in return we got something worse. Some of the staff (mainly managers) were friendly, but the wait staff was terrible! The food was not very good, our rooms a/c did not work throughout our entire stay, and their drinks were not... More 

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Mississippi
1 review
5 of 5 stars Reviewed 3 days ago NEW

First, I apologize for not being more timely with my review! We visited May 2015 for 3 nights. Let me start by saying we stayed at what use to be a sister resort in 2014, it was “okay” resort, has recently been bought out but they asked if we would move the last night to Oasis Sens and they would... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Sens, responded to this review

Dear Guest, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are very happy to have met your expectations and that you had an excellent trip to Cancun. We work hard to create positive experiences for our guests to remember our hotel with a huge smile.... More 

Cincinnati, Ohio
Level Contributor
1 review
4 of 5 stars Reviewed 3 days ago NEW

This is a wonderful Beach was great. While not a super upscale resort it had everything you needed. Never had to wait for anything. The food was good except for the Hippie Chic. Nightlife options were very limited, but well that is a small flaw and not really too big of a deal. I would say it is a great... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Sens, responded to this review

Dear Norman, Thank you for your comments. We appreciate the time you have taken to give your opinion on your stay with us. We are glad you enjoyed most of our restaurants; we offer several specialist restaurants as well as a buffet restaurant which aim to cater to all tastes. There are several shows programmed at night, despite this, we... More 

Phoenix, Arizona
2 of 5 stars Reviewed 4 days ago NEW

We went here late June and the stay was at most ok. Rooms were a little run down - certainly nothing that couldn't be seen past, at first, and our room lacked a safe. Restaurants were pretty bad, got charged for waters in room (we didn't drink any in-room sodas or beer and bottled water was not in fridge). We... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Sens, responded to this review

Dear Emily, We apologize for the unpleasant experience; we take any report of robbery extremely seriously and carry out the appropriate procedures accordingly. It is extremely important for us to have honest staff members and that is why we decided to terminate his contract. Unfortunately, the hotel is not responsible for objects outside the safe deposit box. Thank you for... More 

Norwalk, Connecticut
1 review
4 of 5 stars Reviewed 5 days ago NEW

We had a great vacation. The hotel was very clean, the beds were comfy, the staff was VERY accommodating. We had a slight noise problem with our air conditioning. It took one call to housekeeping and it was fixed. I would recommend upgrading to the VIP package. The food was OK. Be prepared, the buffet was good but the room... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Sens, responded to this review

Dear Guest, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. We are glad you were able to experience one of our most outstanding restaurants. We will congratulate the entire team for their exceptional creations. Our entertainment team works hard to put... More 

4 of 5 stars Reviewed 5 days ago NEW

Went here in March 2015.. was expecting it to be a bit more lively, but still enjoyed the laid back atmosphere. The Good -vip suites.. OMG. . The pool on the deck was worth every penny. It was too chilly during our stay to really enjoy it.. but we enjoyed the deck that's for sure. We had a top floor... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Sens, responded to this review

Dear Jessica, Thank you for choosing us as the host of your stay in Cancun and for taking the time to give your thoughts on your stay with us. It gives us great pleasure that you enjoyed our restaurants; we take great care in providing variety and quality in all of our establishments. Our performers train hard for the shows... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We vacationed three weeks in Cancun and the surrounding area staying in 6 different hotels. Spending three nights in the five star oasis sens it is the only place we would never return or recommend to others. Truly a shame and I hope management at Oasis reads this. Vacationers, stay elsewhere, note this review is my longest for a reason.... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Grand Oasis Sens, responded to this review

Dear Alex, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of different services. Despite being an all-inclusive resort, some amenities and services have an additional charge as stipulated on our website. We apologize for... More 

Hotel Review Summarization

What travelers say

  • Room service(7)
  • Pool area(6)
  • Very nice(3)
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