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Maya Caribe Hotel

Paseo Kukulcan Km 6, Cancun 77500, Mexico
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1 room 1 adult
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Maya Caribe Hotel
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182 Reviews from our TripAdvisor Community

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Bacalar, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 15, 2015

the room wasn't what I asked for. the ac wasn't working and when it did finally kick in the noise from its fan was awful. this went on all night, without cooling the room. sleep was impossible. when I turned the shower on rust water came out. I had tried to use trivago for a discount and that was a... More 

Helpful?
1 Thank sylviakimleslie
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 20, 2014

Nice garden, nice pool and friendly staff that meets requirements. Be aware that iguanas are walking there.... Great view from the cliff. Round pool I like much. close to the ferry terminal and drugstore

Helpful?
2 Thank Daga M
Hershey, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 20, 2014

My children and I just spend 6 days at Dos Playas/Maya Caribe and had a great time. The hotel is situated in a very lovely beach area, safe and pleasant. The beach was very enjoyable and comfortable. Yes, the hotel needs some TCL but for the price, comfort and safety, it was worth it. The front desk staff was super!... More 

Helpful?
8 Thank a v
San Juan
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed July 9, 2014

It's 2 hotels in one next to the Riu Palace. Upon arriving for a 1 day stay I was directed to the concierge for check-in. There I tried to check-in by presenting my reservation and the concierge man told me he couldn't find my reservation and gave me the excuse that their reservation office does not work on a Sunday.... More 

Helpful?
13 Thank Angel H
Jose Maria P, Guest Relations Manager at Maya Caribe Hotel, responded to this review

We regret the incident with your booking and we have taken note of the receptionist's attitude towards you. The hotel does not accept, under any circumstances, any gratification for the guest to turn a profit. We appreciate your brief stay in our property. More 

Travelers are raving about these Cancun hotels

Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 13, 2014 via mobile

Just stayed here for 1 week and loved it. Yes, the rooms are a little dated and could use some TLC, but I didn't go to Cancun to stay in my room! It is actually two hotels in one, the other being Dos Playas. There are 3 pool areas and a lovely stretch of private beach just down some steps.... More 

Helpful?
11 Thank Sarah E
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 26, 2014 via mobile

I've stayed at this hotel twice and I'm going back again in two weeks time! When you book the hotel it tells u that it's not 5 star like every other hotel in cancun so when u drive past on the way and notice the large 5 star hotels don't be disappointed when u arrive at the smaller more basic... More 

Helpful?
14 Thank rachaeloobrien
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 17, 2013

tOn arriving at the hotel i was concerned that the driver was dropping me at the wrong hotel as the name on my paper work did not match the name of the hotel. I had booked for Maya Caribe Hotel but was assured that Dos Players one of the same and when I checked in they were expecting me. The... More 

Review collected in partnership with Low Cost Holidays

Helpful?
7 Thank Alis F
Jose Maria P, Director de Relaciones con Clientes at Maya Caribe Hotel, responded to this review

Maya Caribe currently shares the check-in area with Dos Playas and guests from staying in both hotels can share the facilities in each property, which is really an advantage for all of them. Our maintenance staff is always willing to assist our valuable guests when they have situations as you describe. The lizard (transparent) you mention is totally harmless for... More 

Liverpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed May 13, 2013

Very budget hotel, even if you can get it for next to nothing don't bother. 1* at its best, loads of areas waiting for an accident to happen. Food a waste of time, always cold, and bar was very very limited as to what it had in stock, ok if you like water or diluted orange. No hot water for... More 

Helpful?
12 Thank zigzaghead
Jose Maria P, Director de Relaciones con Clientes at Maya Caribe Hotel, responded to this review

We noticed that you gave Maya Caribe an excellent quality/rate score. Yes, our property is focused on low budget tourists that visit Cancun trying to save money on accomodation in order to be able to expend more on tours and entertainment. Your comments about making improvments are important to us and we´ll take actions in that direction. More 

Bradford, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed February 13, 2013

a hotel that tried its best to ruin a good holiday. i would strongly recommend you do not book it. it is possibly the worst hotel i have stopped in. slop for food, queueing out of door to get it on an evening. 2 nights of that put me off using it again on an evening ,rude staff, shambolic service.... More 

Helpful?
5 Thank stuart w
Jose Maria P, Guest Relations Manager at Maya Caribe Hotel, responded to this review

Hello Stuart. We are sorry we did not cover your expectations while you stayed in our property. In order to avoid queueing at the main restaurant we open the Xel-Ha restaurant so all the guests are comfortable at dinner times. We are a family hotel and we have to ensure that our guests behavior does not affect the tranquility of... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 4, 2013

Our first room was disgusting no warm water let alone hot water it took 7 days to be moved to a better room over looking the car park but I didn't care I had hot water. The food was basic and cold . The entertainment staff angel and Ivan were fantastic and took us off in town in the evenings... More 

Helpful?
2 Thank Annienanny21
Jose Maria P, Director de Relaciones con Clientes at Maya Caribe Hotel, responded to this review

We regret all the inconveniences you had during your staying at Maya Caribe. Our team will do the best to keep guests happy with their accomodation but, sometimes, due to availabilty, it is difficult to change rooms. Everyone is informed about the check-out time when check-in, in order to avoid additional charges for our guests in case of late check-outs. More 

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