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All 173 Cancun hotels

Maya Caribe Hotel

2.5 of 5 Hotel   |   Paseo Kukulcan Km 6, Cancun 77500, Mexico
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Ranked #136 of 173 Hotels in Cancun
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161 reviews from our community

Traveler rating
    19
    35
    27
    22
    58
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24
41
5
Business
0
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Hershey, Pennsylvania
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My children and I just spend 6 days at Dos Playas/Maya Caribe and had a great time. The hotel is situated in a very lovely beach area, safe and pleasant. The beach was very enjoyable and comfortable. Yes, the hotel needs some TCL but for the price, comfort and safety, it was worth it. The front desk staff was super!... More

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San Juan
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 9, 2014

It's 2 hotels in one next to the Riu Palace. Upon arriving for a 1 day stay I was directed to the concierge for check-in. There I tried to check-in by presenting my reservation and the concierge man told me he couldn't find my reservation and gave me the excuse that their reservation office does not work on a Sunday.... More

Was this review helpful? Yes 4
Jose Maria P, Guest Relations Manager at Maya Caribe Hotel, responded to this review

We regret the incident with your booking and we have taken note of the receptionist's attitude towards you. The hotel does not accept, under any circumstances, any gratification for the guest to turn a profit. We appreciate your brief stay in our property. More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 13, 2014

Just stayed here for 1 week and loved it. Yes, the rooms are a little dated and could use some TLC, but I didn't go to Cancun to stay in my room! It is actually two hotels in one, the other being Dos Playas. There are 3 pool areas and a lovely stretch of private beach just down some steps.... More

Was this review helpful? Yes 7
London, United Kingdom
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 26, 2014

I've stayed at this hotel twice and I'm going back again in two weeks time! When you book the hotel it tells u that it's not 5 star like every other hotel in cancun so when u drive past on the way and notice the large 5 star hotels don't be disappointed when u arrive at the smaller more basic... More

Was this review helpful? Yes 9
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 17, 2013

tOn arriving at the hotel i was concerned that the driver was dropping me at the wrong hotel as the name on my paper work did not match the name of the hotel. I had booked for Maya Caribe Hotel but was assured that Dos Players one of the same and when I checked in they were expecting me. The... More

Review collected in partnership with Low Cost Holidays

Was this review helpful? Yes 4
Jose Maria P, Director de Relaciones con Clientes at Maya Caribe Hotel, responded to this review

Maya Caribe currently shares the check-in area with Dos Playas and guests from staying in both hotels can share the facilities in each property, which is really an advantage for all of them. Our maintenance staff is always willing to assist our valuable guests when they have situations as you describe. The lizard (transparent) you mention is totally harmless for... More

Liverpool, United Kingdom
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 13, 2013

Very budget hotel, even if you can get it for next to nothing don't bother. 1* at its best, loads of areas waiting for an accident to happen. Food a waste of time, always cold, and bar was very very limited as to what it had in stock, ok if you like water or diluted orange. No hot water for... More

Was this review helpful? Yes 7
Jose Maria P, Director de Relaciones con Clientes at Maya Caribe Hotel, responded to this review

We noticed that you gave Maya Caribe an excellent quality/rate score. Yes, our property is focused on low budget tourists that visit Cancun trying to save money on accomodation in order to be able to expend more on tours and entertainment. Your comments about making improvments are important to us and we´ll take actions in that direction. More

Bradford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 13, 2013

a hotel that tried its best to ruin a good holiday. i would strongly recommend you do not book it. it is possibly the worst hotel i have stopped in. slop for food, queueing out of door to get it on an evening. 2 nights of that put me off using it again on an evening ,rude staff, shambolic service.... More

Was this review helpful? Yes 3
Jose Maria P, Guest Relations Manager at Maya Caribe Hotel, responded to this review

Hello Stuart. We are sorry we did not cover your expectations while you stayed in our property. In order to avoid queueing at the main restaurant we open the Xel-Ha restaurant so all the guests are comfortable at dinner times. We are a family hotel and we have to ensure that our guests behavior does not affect the tranquility of... More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 4, 2013

Our first room was disgusting no warm water let alone hot water it took 7 days to be moved to a better room over looking the car park but I didn't care I had hot water. The food was basic and cold . The entertainment staff angel and Ivan were fantastic and took us off in town in the evenings... More

Was this review helpful? Yes 2
Jose Maria P, Director de Relaciones con Clientes at Maya Caribe Hotel, responded to this review

We regret all the inconveniences you had during your staying at Maya Caribe. Our team will do the best to keep guests happy with their accomodation but, sometimes, due to availabilty, it is difficult to change rooms. Everyone is informed about the check-out time when check-in, in order to avoid additional charges for our guests in case of late check-outs. More

Stockholm, Sweden
Top Contributor
61 reviews 61 reviews
39 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed October 26, 2012

The upside, The hotel is situated on a beutiful piece of beach, the restaurant is quite good and fairly priced, there is several nice swimmingpools and the staff is friendly. The downside, the hotel is in a terrible state of downfall. The rooms are worn, the sundecks looks like they are dangerous to walk on and nothing has been done... More

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 19, 2012 via mobile

Had to write this because my wife and I have never been upset about a hotel before from our various travels... We recently returned after a great holiday to Cancun - in spite of the poor service received here: including confusion on checking in (no hello or proper welcome), grotty rooms and poorly kept facilities (eg dirty bathroom, broken TV/... More

Was this review helpful? Yes 4
Jose Maria P, Director of Sales at Maya Caribe Hotel, responded to this review

I am really sorry that you keep that unpleasant feeling from your trip to Cancun. It would help us a lot if you could send me a detailed report of your staying so I can personally take care of your complaint improve the experience of future guests. Please, feel to send me a note indicating your personal info, room number... More

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Additional Information about Maya Caribe Hotel

Address: Paseo Kukulcan Km 6, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Maya Caribe Hotel 2.5*
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Also Known As:
Maya Caribe Cancun

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