We stayed at the Hyatt in March 2012, overall I'd say we were disappointed with the rooms they seemed very basic for a 4-star and the service at reception wasn't great. However the rooms are clean and they had enough space for 3 women sharing a room - though the lighting in the rooms were poor which was rather annoying...
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Dear guests:
Thank you very much for your comments and suggestions; we have discussed them with our Maintenance and Rooms Departments for their immediate concern and attention.
That fact notwithstanding, please accept our sincere apologies for any inconvenience; hopefully, you will give us another opportunity to better serve you in the future.
Cordially,
Blanca I. Meza
Executive Secretary to General...
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My husband and I visited the Hyatt Regency again February 29, 2012 through March 5, 2012. This year we used our Hyatt Gold Passport points to upgrade to a Regency Suite. Prior to our arrival I e-mailed concierge to request a specific room I previously viewed on YouTube. Upon arrival, we were immediately escorted to the Regency Club for a...
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Reviewed February 17, 2011
Dear guests:
Thank you so much for your kind comments regarding your recent stay; it is always nice to learn our services were appreciated, specially from repeat guests as yourselves.
Should you visit this part of the Mexican Caribbean, do let us know! we will be happy to host you again.
Cordially,
Blanca I. Meza
Executive Secretary to General Manager
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OK lets start. This Hotel is not ALL Inclusive, but its really nice. There are tons of affordable restaurants around. The beach is small but nice. inside the lobby it is pretty hot so bring a little wet towel. Other then thats is really nice modern and afforadable. Have Fun
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Dear guests:
Thank you so much for your kind comments regarding your stay.
We are very happy to learn your holidays were nice and our services were appreciated. We also hope you will come to this part of our Mexican Caribbean sometime soon in the near future.
Cordially,
Blanca I. Meza
Executive Assistant to General Manager
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My husband and I stayed at this hotel for one night before we checked into our resort. I was very beautiful with great service from the check in counter to the bellhops.
Our room had and incredible ocean view (actually you could call it ocean front) comfortable beds, lots of fluffy white towels and complementary coffee and water.
The lobby...
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Dear guests:
Thank you so much for your kind comments regarding your stay. First of all, we would like you to accept our sincere apologies for the inconveniece you experienced; second, we would like you to know that your comments were discussed with our ExCo and staff.
We hope this will not diminish your regard for our hotel, and hope...
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Hyatt Regency surprised us during our week-long stay in Cancun. We stay at the Regency Club level and it is highly recommended - the breakfast alone is worth it! The room on the 11th floor was nice and we received 3 visits a day by housekeeping. The palapa we used daily on the beach was a life -saver (I am...
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Dear guests:
Thank you so much for your kind comments regarding your recent stay with us; we are very happy to learn your holidays were exactly what you were looking for: fun and relaxing! rest assured the staff you mentioned were commended for their efforts.
We really hope this was the first of many happy returns!
Cordially,
Blanca I. Meza...
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We booked our first vacation sans children at the Hyatt Regency Cancun because we had enough points for 4 free nights. We stayed in an ocean room king on the 8th floor. The bedding and bathroom were adequate and clean--which was about our only requirement since we were only there to sleep.
The beach and outdoor area, pools, etc. were...
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Dear guests:
Thank you so much for your kind comments and suggestions, we really appreciate them; rest assured these were informed and discussed with the ExCo for their attention.
We thank you for your patronage, and hopefully you will visit us again sometime soon.
Cordially,
Blanca I. Meza
Executive Secretary to General Manager
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Stayed over Valentine's week for free with Hyatt Gold points. The hotel is nice, fairly modern for it's age and clean. There is a minor order in the rooms at times but it appeared to come from the air conditioning. It was our first time in the hotel zone versus Playa Del Carmen. It was nice to go to restaurants...
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Dear guests:
Thank you so much for your kind comments; we are happy to learn you had a good time, and hopefully you will give us another opportunity in the future.
Cordially,
Blanca I. Meza
Executive Secretary to General Manager
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The hotel is conveniently located, walking distance to everything. When we checked in, we had the Regency Club access which made a huge difference. Pretty much drinks and snacks are well taken care of. The double your resort credit promotion was an incredible deal. We drank and ate like a rich and famous. The food was great too and the...
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Dear guests:
Thank you so much for your kind comments regarding your stay; we are very glad to learn you had a great time,and hopefully you will visit us again in the not too distant future.
Cordially,
Blanca I. Meza
Executive Assistant to General Manager
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Hi, I have stayed at the Hyatt a few times over the last couple of years. I got one of those 4th night free deals. I stayed in the standard room which was more than adequate. The hotel is circular shaped. It's weird and neat at the same time. The employees were always nice, especially the front desk and waiters....
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Dear guests:
Thank you very much for your kind comments; we enjoy reading for our guests and more particularly from repeat guests as yourselves. We have shared your comments with the staff, and they are also happy to learn their efforts were appreciated.
We look forward to welcoming you back soon!
Cordially,
Blanca I. Meza
Executive Secretary to General Manager
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We stayed there the week before Christmas 2011. Great food and excellent service. The staff was always super nice and courteous, the rooms very nice and with a great view. It was also great to have access to a beautiful stretch of beach and where the surf wasn't too strong (which I think could be a problem in other hotels...
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Dear guests:
Thank you so much for your kind comments; we are very happy to learn you had a great time while vacationing in this part of the Mexican Caribbean, and enjoyed our hotel and its premises, and the beach.
Do visit us again soon!
Cordially,
Blanca I. Meza
Executive Secretary to General Manager
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