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Krystal Grand Punta Cancun

4.0 of 5
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Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
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1 room 1 adult
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Krystal Grand Punta Cancun
Krystal Grand Punta Cancun
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2,219 Reviews from our TripAdvisor Community

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New York City, New York
2 reviews
3 of 5 stars Reviewed yesterday NEW

Was here a couple of years ago. Didn't like the big breaker in front of the property. Didn't feel like a great part of the beach. It is at the tip of the Cancun strip...next to some very noisy and less luxurious establishments. aka spring breaker drunk havens....I would steer clear unless you happen to be a spring breaker kid... More 

Helpful?
Thank 78768jm
1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

We thought we had paid for the all inclusive package, which I'm glad we did not because it is a rip off! You can eat and drink cheaper, as well as not have gimmick restrictions. Also, like several other guests that we had spoken too, had mentioned that they thought they had selected the all inclusive package when booking the... More 

Helpful?
Thank Ben B
Emporia, Kansas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We recently returned from Cancun and stayed at the Krystal Grand. Our last visit to Cancun and this hotel was in late 2013. The hotel was then the Hyatt Regency. The Krystal has upgraded the furniture and painted the rooms. I loved the hotel the first time we stayed there and was not disappointed this time either. The hotel now... More 

Helpful?
Thank LoveallthingsMexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Our trip to crystal Grand Punta Cancun was ABSOLUTELY FANTASTIC !!!! We did do the Altitude Club all inclusive and it was by far one of the best trips we have ever had !! We travel a lot !!! I was Leary after reading the reviews .... Maybe I can clear some things up !! The hotel offers both all... More 

Helpful?
Thank Hairone
mthenot, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Hairone: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management More 

Budapest
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Krystal Grand Punta Beachfront Hotel was more than we expected. Great accommodations, comfortable clean rooms. Drop-dead gorgeous view of beach and ocean from our room, several of their restaurants, all over the property. Food excellent and very reasonably priced in every in-hotel restaurant we tried. Beach kept clean and easy to access. Lots to do for families, couple and singles.... More 

Helpful?
1 Thank Julie M
mthenot, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Julie: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management More 

Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We booked the Ocean view Altitude level room and when we arrived, they gave us a view overlooking the rooftop of the next building and a peak of the ocean so I asked for a different room. The next one they gave us was worse than the first so I was a bit upset then they gave us an actual... More 

Helpful?
Thank lmhamel
mthenot, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Imhamel: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee. We are glad you found our Food and beverages, room and beach to your liking and we will certainly do our best to improve our services. Cordially, The... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel is very nice everything we expected and more the drinks food the pools and the beach spectacular much quieter than the Krystal hotel next door stayed at both of them this one is truly grand much more upscale

Helpful?
Thank randall46
mthenot, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Randall: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel is in a great location. Stayed in a Altitude room on the 12th floor. The upgrade was worth it. Service at this hotel is not so great. We got our own drinks most of the time while at the the beach or pool. Being all inclusive you have to sign for everything. So annoying! What's the purpose of... More 

Helpful?
Thank Gi G
mthenot, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Guest: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee. We are glad you found our Food and beverages, room and beach to your liking and we will certainly do our best to improve our services. Cordially, The... More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The room was fantastic, the staff was very friendly. My friend and I went and we did quite a lot of research before hand. There were some comments on construction but we did not have an issue with much noise. There was one morning where they started construction around 10 or 11 but if you're on vacation you shouldn't be... More 

Helpful?
2 Thank Samina686
mthenot, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Samina: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee. We are glad you found our Food and beverages, room and beach to your liking and we will certainly do our best to improve our services. Cordially, The... More 

Edmonton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our stay at the Krystal Grand was amazing. We were greeted by Ms. Hidalgo in the Altitude Lounge which was a separate check in and she made our stay perfect. Jose at the Altitude Lounge took really good care of us as well. Also thanks to Daniel at Ayami Japanese restaurant, Victor, our Italian dining specialist, Gustavo, who always brought... More 

Helpful?
Thank 192Fab2014
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