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All 174 Cancun hotels

Krystal Grand Punta Cancun

4.0 of 5 Hotel   |   Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
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Krystal Grand Punta Cancun
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Ranked #61 of 174 hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
비즈비머 New York, New York
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1,414 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (300)
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English first
New York, New York
1 review
5 of 5 stars Reviewed yesterday NEW

I stayed at this hotel during 8/26~8/28..My experience here was great! Pros 1. Awesome location which is considered one of the best beach areas in Cancun.. 2. Awesome location close from several clubs (5mins walking distance) and also from a luxury shopping mall (7mins distance by bus)...La Isla shopping village has a lot of excellent restaurants including Italian & Japanese..I... More

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Recife, PE
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Very good location. Stayed two times while still Hyatt and the service was very good. This time check-in was very confusing and personnel was rude and uncooperative. AC didn't work, took them 1.5 hours to send somebody to check it and another 60 minutes waiting for a new room. At 1 AM. Construction noise early next day. All sort of... More

Was this review helpful? Yes 2
1 review
3 of 5 stars Reviewed 1 week ago

Check in was easy, stayed on the 2nd floor, more to the front of the bldg, view of the pool. Room was clean fixtures were old, but no complaints. Rooms were cleaned everyday, no noise. Advice you have 2 options chose the double your money option which doesn't help if it's more than 2 ppl, because you'll finish the money... More

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Senior Contributor
21 reviews 21 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We had booked our trip to Cancun 6 months in advance. We were set up to stay at a different hotel in the hotel zone. We asked the website that we booked through to change our dates, they said they would, but a few days before, the other hotel told me the dates were never changed and I can't re-book... More

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Chicago, Illinois
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I had a great time due to the Manager Karina's outstanding team! Neybi, Daniel and Braulio made this trip outstanding. Also Marcos who rents the jetski's was easy to deal with and fun to talk to. I will be back for sure next year.

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Dallas
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This place is brutal. No AC in the noisy, dirty, poorly organized noisy lobby. For the entire duration of my 6 day stay only 2 elevators worked for the entire property. The front desk had a consistent 30 minute wait with only 2 attendants present. The beach is a public beach so be prepared to share your vacation with 1/2... More

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Victor, New York, United States
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

Hotel met all my expectations. Good option for family vacation. Large and noise for couples on romantic trip. Very nice location, good service, clean accomodation. Excellent value/price ratio. Free wifi slight slow but has faster paid option available. Overall, it was a good choice for 2014 summer vacation.

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Plymouth, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My husband and I visit Cancun every year and have now visited over 10 times. On most of our stays we have stayed at this property for all or part of the stay, however under its former management Hyatt. This was our first experience of the Krystal brand and will be our last. This is very sad as you will... More

Was this review helpful? Yes 4
1 review
5 of 5 stars Reviewed 2 weeks ago

Nice hotel with great amenities. Got wifi, water in my room daily, nice gym, and great pool activities like volley ball and water polo. I'm still shocked their wasn't a resort fee for all this great stuff.

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Southborough, Massachusetts
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is a bit dated but the restaurant, grounds and location on the beach is premium. It has a very nice global breakfast with everything you would like and a kitchen to order if you want something specific. The best, however, was getting up earlier than most (night clubs are not my thing so i am awake and refreshed... More

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Hotel Summarization (Beta)

What travelers say

  • Ocean views(13)
  • Hotel zone(11)
  • Very nice(9)
  • Breakfast buffet(6)
  • Friendly and helpful(4)
  • Pool area(4)
  • Great location(4)
  • Club level(4)
  • Room service(3)
  • Very good(3)

Additional Information about Krystal Grand Punta Cancun

Address: Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Krystal Grand Punta Cancun 4*
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Also Known As:
Hyatt Regency Cancun Hotel Cancun
Hyatt Cancun

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#32 Luxury Hotel in Cancun #32 Spa Hotel in Cancun #42 Romantic Hotel in Cancun #43 Family Hotel in Cancun #47 On the Beach Hotel in Cancun #61 Business Hotel in Cancun
Hotel Class
Number of rooms
295

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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