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All 172 Cancun hotels

Krystal Grand Punta Cancun

4.0 of 5 Hotel   |   Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
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Krystal Grand Punta Cancun
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73%
Ranked #57 of 172 hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
Ayca L Oslo, Norway
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1,364 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Oslo, Norway
Contributor
14 reviews 14 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked this hotel when it still was Hyatt, but when we arrived we learned that they recently changed owners and was now Krystal Grand Punta. Check-in was quick, the front desk staff was professional and helpful. We did never feel that they were rude or in any way not helpful. On the contrary, everybody was helpful and did what... More

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Potomac, Maryland
Top Contributor
123 reviews 123 reviews
13 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed yesterday NEW

My husband and I booked this vacation when it was a Hyatt, and were later notified that it had changed to a Krystal Grand property. We have no experience with Krystal, but were still looking forward to vacation. THE BEACH & LOCATION We couldn't have asked for a better spot on the hotel strip. The beach was breathtaking, sand was... More

Was this review helpful? Yes 1
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

The beach is beautiful and the ppol area is nice, but there are many other resorts in this location that have this! When we got to the room to go to sleep at 1130pm at night we found blood splatters on our sheets and it was too late to call someone to replace them. There was construction in the lobby... More

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Verwood, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel for a week commencing 14th July. The hotel and room itself were flawed, but not drastically, this rather summarises my opinion. In the room itself, the beds were very comfortable, bathroom was clean and the air-conditioning was very effective. However, despite the notable smell of chemicals upon entering the room, I was somewhat disheartened to find... More

Was this review helpful? Yes 1
Austin, Texas
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel has a really nice location right at the tip of the hotel zone. The water is very calm and absolutely gorgeous. The front desk staff was really the worst part of the hotel. They were not helpful at all and a little rude. Plus the service was extremely slow. The wait was always very long at the front... More

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Phoenix, Arizona
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed at the Krystal Grand Punta Cancun 7/19/14 - 7/22/14. Overall it wasn't a horrible experience, but it wasn't anywhere near amazing. This is merely a place to stay in Cancun and completely lacks the "resort" feel. We were gone for the first two days site seeing so it worked for us. If you're looking to stay at the... More

Was this review helpful? Yes 1
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Imagine my surprise when I get to the hotel and find out it was not a Hyatt owned property anymore. This property needs major updating but it's decent. I liked staying here because it was so close to everything on the strip and was right on the beautiful beach. Some of the staff is really nice and some others aren't.... More

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2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I was excited for a quick get-away in Cancun with my family. I booked my room with the Hyatt, but unfortunately the Krystal Grand Punta Cancun now owns the property--I was stuck with their poor customer service. For example, NONE of their Free US (800) numbers listed on website work. If you want to call them, pay the international rate.... More

Was this review helpful? Yes 1
Sydney, Australia
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Having previously stayed at the Hyatt Regency in Cancun I again booked 3 days there on the Qantas hotel site. Imagine my surprise when I discovered the hotel had changed to Krystal Grand..apparently a few weeks before my arrival. My ocean view room on the 7th floor was well furnished, clean and comfortable. Staff were very pleasant and the hotel... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Worst hotel I ever stayed at in my life!!! They were doing construction/renovations in the main lobby and outside. Customer service was poor and my room stunk of a mildew/mold smell. The shower curtain look like it had never been cleaned, the toilet had a small leak, and everything in the bathroom had rust on it. I planned a 5... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Ocean views(13)
  • Hotel zone(11)
  • Very nice(9)
  • Breakfast buffet(6)
  • Friendly and helpful(4)
  • Great location(4)
  • Club level(4)
  • Pool area(4)
  • Room service(3)
  • Really nice(3)

Additional Information about Krystal Grand Punta Cancun

Address: Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Krystal Grand Punta Cancun 4*
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Also Known As:
Hyatt Regency Cancun Hotel Cancun
Hyatt Cancun

1,213 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#32 Spa Hotel in Cancun #32 Luxury Hotel in Cancun #43 Romantic Hotel in Cancun #43 Family Hotel in Cancun #46 On the Beach Hotel in Cancun #57 Business Hotel in Cancun
Hotel Class
Number of rooms
295

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