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All 174 Cancun hotels

Krystal Grand Punta Cancun

4.0 of 5 Hotel   |   Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
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Krystal Grand Punta Cancun
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Ranked #59 of 174 hotels in Cancun
A recent review
3 of 5 stars reviewed yesterday
Teri-Ann P
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1,406 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (300)
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1 review
3 of 5 stars Reviewed yesterday NEW

Check in was easy, stayed on the 2nd floor, more to the front of the bldg, view of the pool. Room was clean fixtures were old, but no complaints. Rooms were cleaned everyday, no noise. Advice you have 2 options chose the double your money option which doesn't help if it's more than 2 ppl, because you'll finish the money... More

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19 reviews 19 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

We had booked our trip to Cancun 6 months in advance. We were set up to stay at a different hotel in the hotel zone. We asked the website that we booked through to change our dates, they said they would, but a few days before, the other hotel told me the dates were never changed and I can't re-book... More

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Chicago, Illinois
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

I had a great time due to the Manager Karina's outstanding team! Neybi, Daniel and Braulio made this trip outstanding. Also Marcos who rents the jetski's was easy to deal with and fun to talk to. I will be back for sure next year.

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This place is brutal. No AC in the noisy, dirty, poorly organized noisy lobby. For the entire duration of my 6 day stay only 2 elevators worked for the entire property. The front desk had a consistent 30 minute wait with only 2 attendants present. The beach is a public beach so be prepared to share your vacation with 1/2... More

Was this review helpful? Yes 2
Victor, New York, United States
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Hotel met all my expectations. Good option for family vacation. Large and noise for couples on romantic trip. Very nice location, good service, clean accomodation. Excellent value/price ratio. Free wifi slight slow but has faster paid option available. Overall, it was a good choice for 2014 summer vacation.

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Plymouth, United Kingdom
20 reviews 20 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 1 week ago

My husband and I visit Cancun every year and have now visited over 10 times. On most of our stays we have stayed at this property for all or part of the stay, however under its former management Hyatt. This was our first experience of the Krystal brand and will be our last. This is very sad as you will... More

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 1 week ago

Nice hotel with great amenities. Got wifi, water in my room daily, nice gym, and great pool activities like volley ball and water polo. I'm still shocked their wasn't a resort fee for all this great stuff.

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Southborough, Massachusetts
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a bit dated but the restaurant, grounds and location on the beach is premium. It has a very nice global breakfast with everything you would like and a kitchen to order if you want something specific. The best, however, was getting up earlier than most (night clubs are not my thing so i am awake and refreshed... More

Was this review helpful? Yes 1
Los Angeles, California
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This was my first trip to Cancun! I would say that the hotel was very average. I am very indifferent about this hotel. The room was old, clean, cold, plain and simple. The bed was comfortable enough and the view was Acceptable. There was construction next door but once you get past that the ocean view was Amazing. The bathroom... More

Was this review helpful? Yes 1
Denver, Colorado
3 reviews 3 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

What a location, right in the heart of the hotel zone, with broad beautiful white beaches and swim-able surf. Beautiful pools and architecture. BUT -- we should not have been lured by the looks. The customer service ended up a nightmare. We booked on the concierge level. Room looked lovely. Ocean view. Cocktails in the Elevation lounge were lovely with... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Ocean views(13)
  • Hotel zone(11)
  • Very nice(9)
  • Breakfast buffet(6)
  • Friendly and helpful(4)
  • Great location(4)
  • Pool area(4)
  • Club level(4)
  • Very good(3)
  • Really nice(3)

Additional Information about Krystal Grand Punta Cancun

Address: Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Krystal Grand Punta Cancun 4*
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Also Known As:
Hyatt Regency Cancun Hotel Cancun
Hyatt Cancun

1,239 photos of this hotel

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Room/suite (152)
Pool/beach area (262)
Hotel & grounds (281)
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Videos (3)
Bathroom (29)
Dining (59)
Family/play areas (2)
Other (297)

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All management photos (29)
Dining (5)
Pool/beach area (10)
Hotel & grounds (6)
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Other (6)
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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