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All 174 Cancun hotels

Krystal Grand Punta Cancun

4.0 of 5 Hotel   |   Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
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Krystal Grand Punta Cancun
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Ranked #63 of 174 Hotels in Cancun
A recent review
3 of 5 stars reviewed yesterday
AlwaysGl0beTr0tting Los Angeles, California
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1,617 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Los Angeles, California
Top Contributor
90 reviews 90 reviews
72 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed yesterday NEW

I have stayed at the Krystal Grand when it was the Hyatt, the Krystal Hotel group definitely made some nice improvements to the hotel. When I checked into the hotel, I requested two things 1. That my room doesn't face the Fiesta Americana, their huge AC fans are very loud 2. I requested that my room doesn't face the next... More 

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south dakota
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is a 3 star hotel at best. Great location, beach and pool. Service was good, food was good and drinks were good. rooms were very dull and bathrooms were very outdated, old and run down. The safe in our room was destroyed and when we called they said there was nothing they could do for us. Good locations for... More 

Was this review helpful? Yes 1
Northern Ireland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were a bit nervous having read some of the negative reviews, but having visited we have nothing but good to say about this hotel. We only were able to stay one night, but we really enjoyed every minute here. Check in didn't take very long, and we were given the choice of a room with two double beds there... More 

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Asheville, North Carolina
Contributor
20 reviews 20 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

A friend and I needed to escape the cold winter and planned 5 nights at this hotel. Both of us had been to Mexico before and we thought we were in for a GRAND time considering what we paid for our stay; at $200/night, we should've been living it up but instead were dishing out the pesos left and right.... More 

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Miami, Florida
1 review
1 of 5 stars Reviewed 4 days ago NEW

This is an "all inclusive" hotel where they cut corners and it shows in the food, accomodation and services. Food: The all inclusive breakfast, stay away from it if you expect good quality. My colleague and I had to pay extra because we wanted fresh squeezed orange juice and better coffe. The choice offered buy the hotel is juice from... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

There is construction next door so make sure you do not get a room on the 2nd or 3rd floor. We requested to get moved and both times the shower drain was very slow. The second room's had a better scenery. We had inclusive but did not explain that the Mexican restaurant was around the corner by the time we... More 

Was this review helpful? Yes 1
Chicago, Illinois, United States
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I had had it with Chicago winter and always being 'busy' so decided to treat myself to a splurge trip. Being self-employed, I'm pretty protective of my time and money (no such thing as a 'paid vacation' in my world). I had never done an all-inclusive, never been to Cancun, don't speak Spanish, and hadn't traveled solo on such a... More 

Was this review helpful? Yes 9
The Woodlands, Texas
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

It is worth the upgrade to Altitude. The breakfast was filling and the Happy Hour a nice start to the evening. The service from Jonathan was top notch and Jose was always there with a smile. I was able to stop in during the day for a coffee and was always greeted warmly. I want to thank Jonathon for all... More 

Was this review helpful? Yes 3
Sydney, Australia
Top Contributor
123 reviews 123 reviews
84 hotel reviews
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed 1 week ago

Occupying a prime position on the beachfront peninsular in Cancun just a short walk from Centro, it also adjoins a substantial construction site (another hotel) which considerably diminishes the ambience and amplifies the vintage of this hotel. The good: great location and, as long as you don’t dwell too much on the aging exterior, a favorable first-impression as you arrive... More 

Was this review helpful? Yes 1
Minneapolis, Minnesota
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 1 week ago

If there was a 0 rating I would have given them that or -ve. If you are reading this while planning to book this hotel, please do yourself a favor and book elsewhere, you will be much happier trust me! The beds are super old (8+ yrs older) and it definitely shows its age. This is a old Hilton hotel... More 

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Ocean views(13)
  • Hotel zone(11)
  • Very nice(9)
  • Breakfast buffet(6)
  • Great location(4)
  • Pool area(4)
  • Club level(4)
  • Friendly and helpful(4)
  • Very good(3)
  • Room service(3)

Additional Information about Krystal Grand Punta Cancun

Address: Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Krystal Grand Punta Cancun 4*
Number of rooms: 295
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Also Known As:
Hyatt Regency Cancun Hotel Cancun
Hyatt Cancun
Hotel Style:
#33 Spa Hotel in Cancun
#34 Luxury Hotel in Cancun
#41 Romantic Hotel in Cancun
#42 Family Hotel in Cancun
#49 On the Beach Hotel in Cancun

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