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Krystal Grand Punta Cancun

Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
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Krystal Grand Punta Cancun
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Ranked #67 of 178 Hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
assia d
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1,813 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

Great hotel With good service. Very clean . Room view is incredible and food is delicious. The hotel is really close to all entertainments, stores, restaurants . Also close to a supermarket and mexican out let. Enjoy you won't regret. You need to go to xcaret park. So much fun.

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Columbus, Ohio
Top Contributor
81 reviews 81 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The location is located right after the "Vegas" strip. If you're in a car, it could take awhile to get to hotel at night. We did not get the all inclusive plan, but we ate there for a couple meals. The food was pretty decent. The service was pretty good. It's the little things like the outdoor showers didn't work... More 

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New York City, New York, Usa
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

So this Hotel used to be the Hyatt Regency Cancun and we had stayed there in March 2013. I was surprised to see it wasn't a Hyatt anymore. We booked the hotel for a 1 day stay before moving to out time share. We arrived in the evening and were given a room. Our Bell man assisted us to a... More 

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Lafayette, Indiana
Contributor
19 reviews 19 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for one night because our reservation at Gran Caribe Real was a disaster. This is a beautifully designed resort! We weren't able to experience it to its full potential but the one night was just a wonderful experience. My nephews were in aw of the place because looking up it seemed as if we were looking at stars.

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Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

the staff at the front desk aren't exactly helpful or seemed unwilling to help, we asked how to access their wifi and all they did was give us a piece of paper with instructions and when we told them we couldn't access it even after following the instructions they gave us the exact same piece of paper again and told... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

A group of 4 stayed in a room. We booked the rooms because of the view and it looked decent in pictures. When we arrived we couldn't check in early which was a bummer but the good side of it was they allowed us to leave our bags with the bell fellows when you enter the front doors. We finally... More 

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New Market, Maryland
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I decided to fly to Cancun for the Memorial Day weekend. We booked this hotel through RCI (although they had identified it under it's old name, Hyatt Regency Cancun). I felt we got ripped off by the airport taxi service to the hotel who charged us twice the amount the hotel taxi charged when we went back... More 

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Mesquite, Texas
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 2 weeks ago

JUNE 10-15th-------10 year anniversary------just me and my wife------ *PROS---Nice Ocean Views,Love both swimming pools,nice lobby,great location,clean outside area,pretty beach location..good drinks..so close to the strip and clubs... *CONS----THE ROOM...pillows stunk like urine,blankets/sheets felt like they were WET...shower curtain was dirty,first day we looked outside construction workers started whistling at my wife,i just didnt like the room at all!!!!---by the way... More 

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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a great time staying! The rooms were very adequate and I think paying the small extra per night is VERY worth an ocean view! We also had the all inclusive package which I would highly recommend. The food was buffet for breakfast and lunch and was much better than I expected. All around the food was very good for... More 

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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

Great hotel with excellent service, the swimming pool that's mainly for adults is beautiful and great for pictures. If your looking for the dreamy tropical look so should choose this hotel ! We stayed without the all inclusive because you have great restaurants just outside the hotel on 5 mins walking. Like caminero

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Hotel Review Summarization

What travelers say

  • Ocean views(12)
  • Hotel zone(11)
  • Very nice(8)
  • Breakfast buffet(6)
  • Club level(4)
  • Pool area(4)
  • Friendly and helpful(4)
  • Really nice(3)
  • Great location(3)
  • Coco bongo(3)
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