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All 175 Cancun hotels

Hyatt Regency Cancun

4.0 of 5 Hotel   |   Blvd Kukulcan Km 8.5, Cancun 77500, Mexico
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Hyatt Regency Cancun
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73%
Ranked #60 of 175 hotels in Cancun
Certificate of Excellence 2013
A recent review
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1,255 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
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English first
San Diego
Reviewer
5 reviews 5 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked an oceanfront room and ended up getting one that faced the Fiesta Americana Grand Coral BeachResort across the street. Luckily since we were on a high floor, we could see Isla Mujeres from our room and the aqua colored water at the Fiesta Americana. So the view was not bad. And since we paid about half what the... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

What can I say, the staff was great from check in to check out. The food was fantastic. The hotel overall was well kept with the exception of some wear which is to be expected. I had an ocean front room and enjoyed my entire stay. I would definitely recommend.

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Edmonton, Canada
1 review
3 of 5 stars Reviewed 2 days ago NEW

We stayed at the Hyatt for 4 nights in March. We chose this hotel knowing the beach was one of the best in Cancun and thinking of Hyatt standards it would be a great match. Unfortunately as others have stated this hotel is not your typical Hyatt standards. We did book a club regency room to ensure better service, larger... More

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Dallas, Texas
Contributor
19 reviews 19 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

If you plan the trip carefully, you won't experience most of the negative issues reviewed for this hotel, and I'm glad I read them carefully in detail beforehand! Here's how: - To avoid outside noise, pay a little extra and get a Regency Club Room ocean-front. We never heard an AC generator or club music! You also get access to... More

Was this review helpful? Yes 3
Haverhill, Massachusetts
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The Hyatt is a very nice hotel in the HEART of Cancun's famous party center... Not very well known to college students due to it's non All-Inclusive packaging, it is still a great hotel due to it's great service, location, cleanliness, beach and rooms.

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Kalispell
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Beautiful beach, cabanas and restaurants. Service was good. But as many others have already stated, simply not up to the brand standard I expect for Hyatt. We had two double beds, which were painfully uncomfortable and the room just lacked any ambiance or upgrades that I would expect. The AC did not work - was constantly on and too cold.... More

Was this review helpful? Yes 1
boca raton, fl
2 reviews
3 of 5 stars Reviewed 2 weeks ago

The Good....Beautiful Beach, Endless hot water in the shower and strong water pressure, nice thick towels, Great Location, more adult clientele and not many spring breakers. The Bad...Paper thin walls, We could hear everything and were not able to sleep through a single night without waking up from the noise. Pool looked good from far away, but up close need... More

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Stockton, California
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel in 2012. My wife and I stayed 11 nights. Excellent service, dining, beautiful beach, ocean front room etc etc. Booked flight/hotel on Expedia. Figured let`s do this again! Booked SAME flight/hotel again using Expedia in early March 2014 for travel in May 2014. Just checked hotel web site and found it will be under New Management... More

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Frankfurt, Germany
1 review
3 of 5 stars Reviewed 2 weeks ago

We stayed at the Hyatt Regency Cancun from 3 February until 11 February 2014 for vacation. Since prior to booking we have read an internet posting from a former guest of the Hyatt Regency Cancun that the noise of the air conditioning facility of the neighboring Festina Americana hotel is very disturbing we booked a Club Room. Club Rooms are... More

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Little Rock, Arkansas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location just far enough from the mayhem, but convenient to bars and restaurants. Hotel rooms are a bit dated but clean. The service is friendly but slow by US standards, BE SURE to purchase the 2-for-1 hotel credit, otherwise the hotel prices are ridiculous. PROS: The beach is FABULOUS. Norma at the Expedia travel desk is WONDERFUL. The breakfast... More

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Hotel Summarization (Beta)

What travelers say

  • Ocean views(13)
  • Hotel zone(11)
  • Very nice(9)
  • Breakfast buffet(6)
  • Friendly and helpful(4)
  • Pool area(4)
  • Great location(4)
  • Club level(4)
  • Very good(3)
  • Room service(3)

Additional Information about Hyatt Regency Cancun

Address: Blvd Kukulcan Km 8.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Cancun
#23 Romantic Hotel in Cancun
#36 Luxury Hotel in Cancun
#45 Family Hotel in Cancun
#49 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Cancun 4*
Official Description (provided by the hotel):
Located in the heart of Cancun Hotel Zone, Hyatt Regency Cancun hotel features a superb location and a new and extensive white sand beach, with breath-taking views over the Caribbean Sea and Nichupté lagoon. Just a few steps from shopping centres, restaurants, cultural attractions and the nightlife area of the city. Our Beach House Spa is a holistic concept of rejuvenating mind and body. ... more   less 
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Also Known As:
Hyatt Regency Cancun Hotel Cancun
Hyatt Regency Cancun Hotel
Hyatt Cancun
Cancun Hyatt

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