We was able to book this hotel on a good price. we stayed on the level, the level floor manager was extremely helpful, informing us about some good places to eat and which days to go clubbing on. We were also able to buy club tickets from him.
Overal Canun was fun, despite mother nature playing games with us, when...
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I stayed here in June 2010. As I just took a trip to Bahamas, I was reminiscing about this hotel. The location of this Hotel is incredible as its close to clubs and a lot of restaurants. I had an ocean view and watched the sunrise every morning from my balcony. During the afternoon I would lounge on the Beds...
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Dear guests:
Thank you very much for your kind comments about your previous stay; we would like to mention that we are doing our best to improve our services, and hopefully next time you visit us, you will find us to your liking.
Cordially,
Blanca I. Meza
Executive Secretary to General Manager
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We recently stayed as a family vacation with two adult children. Decor is very modern, rooms are VERY roomy, pool areas are nice. Resaurants have nice ambiance, great views, and the food is pretty good. Breakfast buffet has a lot of choices, including local specialities. Beach is only so-so and concierege wasn't very helpful. The location is really great though...
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Dear guests:
Thank you very much for your kind comments; we are happy to learn the family had a great time; however, we have also noted your displeasure with some issues which we are doing our best to correct. That fact notwithstanding, please accept our apologies for any inconvenience.
We hope you will give us another opportunity to welcome you...
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We stayed in the hotel because of the conference, but eventually we've extended our stay a little bit because we couldn't leave the fantastic white sand beaches, emerald sea waves and generally deep relaxing lifestyle there. The breakfast bouffet was gorgeous with a lot of fruits, vegetables and local delicacies. The area adjacent to the hotel - safe and easy-to-access....
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Dear guests:
Thank you so much for your kind comments regarding your stay; we are happy to learn you enjoyed our facilities, the beach in this beautiful part of the Mexican Caribe and our services.
We look forward to welcome you back!
Cordially,
Blanca I. Meza
Executive Assistant to General Manager.
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My wife and I stayed at the Hyatt Regency Cancun for 6 nights in April. We got the 21 day advance rate and paid $163.50 USD a night (Ocean View King) I highly recommend getting ocean view, the views are stunning!
Hyatt Cancun has a promo Double Food Bonus. Which if you give them $100, $200, $300 USD toward food...
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Dear guests:
Thank you so much for your kind comments regarding your stay; we are very happy to learn that our main purpose, which is helping you have a great stay, was accomplished.
We look forward to welcoming you back and enjoy the beautiful beach in this area of our Mexican Caribe.
Cordially,
Blanca I. Meza
Executive Secretary to General...
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My wife and I have stayed there twice. It is a great hotel for the money. Very close to shoping and restaurants. The bus stops are close going both directions. The concierge lounge leaves something to be desired. Breakfast is nothing more thant a barely there continental. The evening was the same every night and really not worth the money....
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Dear guests:
Thank you very much for your comments and suggestions regarding our F&B departments; rest assured all your comments have been discussed with our Director of F&B in order to follow up and improve our services.
Hopefully you will soon return and give us another opportunity to serve you better.
Cordially,
Blanca I. Meza
Executive Secretary to General Manager
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The Hyatt Cancun was both lovely and disappointing. The setting and secluded beach location are fantastic but it was overpriced for the quality and fell short of the high expectations I have for Hyatt. The bar overlooks the ocean but expect to pay a lot for appetizers; the breakfast buffet was pricey but good. I stayed here for an international...
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Dear guest:
Thank you very much for your comments; we are truly sorry to learn we did not live up to your expectations, as you are absolutely correct in saying that maintenance, attention to guests and F&B should be of the best quality. Needless to say, the Exco members have taken note of your comments and are doing their upmost...
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Disclaimer:
Have been to Cancun numerous times and stayed in Cancun (Ritz, Le Meriden, Intercontinental, Hyatt etc etc) and Playa and allinclusives along Mayan Riveria so we feel we have great idea of great value for what you pay for the resort experience, and keep in mind there are numerous amazing hotels in Cancun and on scale of 1-10 (10...
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Dear guests:
Thank you very much for your kind comments regarding your stay. We are happy to learn you appreciated our efforts and enjoyed your visit with us. Hopefully you will do so again sometime in the future.
Cordially,
Blanca I. Meza
Executive Secretary to GM
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We had the most amazing time at the Hyatt Regency from the moment we stepped into the lobby to the time we waved goodbye to beautiful Cancun. The rooms and grounds were beautiful and the staff was absolutely amazing! Alejandro, Jesus, Jose Luis, Pablo, Ramon, Ignacio and Rouelle we miss your smiling faces already! This is the best hotel to...
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Dear guests:
Thank you somuch for your kind comments.
We are certainly happy to learn you enjoyed visiting this beautiful place in the Mexican Caribbean, and that our services were up to your expectations. Rest assured the personnel you mentioned have been commended for their efforts.
Looking forward to welcoming you back soon, we remain,
Cordially,
Blanca I. Meza
Executive...
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This Hyatt Regency is not up to the standard you expect from the Hyatt Regency brand. The maintenance was lacking; for example, the woodwork in the corridor near my room was damaged and not repaired or repainted. You expect better attention to detail at a higher quality hotel brand.
Hyatt Regency Cancun is the hotel located just south of the...
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Dear guest:
Thank you very much for your kind comments and suggestions; we are very happy to learn you enjoyed your stay.
We have also taken note of your mentioning the condition of some areas; you are absolutely correct in saying that proper maintenance and engineering should always be present in a superior quality hotel. We would like to mention...
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