We stayed in the hotel because of the conference, but eventually we've extended our stay a little bit because we couldn't leave the fantastic white sand beaches, emerald sea waves and generally deep relaxing lifestyle there. The breakfast bouffet was gorgeous with a lot of fruits, vegetables and local delicacies. The area adjacent to the hotel - safe and easy-to-access....
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Dear guests:
Thank you so much for your kind comments regarding your stay; we are happy to learn you enjoyed our facilities, the beach in this beautiful part of the Mexican Caribe and our services.
We look forward to welcome you back!
Cordially,
Blanca I. Meza
Executive Assistant to General Manager.
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My wife and I stayed at the Hyatt Regency Cancun for 6 nights in April. We got the 21 day advance rate and paid $163.50 USD a night (Ocean View King) I highly recommend getting ocean view, the views are stunning!
Hyatt Cancun has a promo Double Food Bonus. Which if you give them $100, $200, $300 USD toward food...
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Dear guests:
Thank you so much for your kind comments regarding your stay; we are very happy to learn that our main purpose, which is helping you have a great stay, was accomplished.
We look forward to welcoming you back and enjoy the beautiful beach in this area of our Mexican Caribe.
Cordially,
Blanca I. Meza
Executive Secretary to General...
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My wife and I have stayed there twice. It is a great hotel for the money. Very close to shoping and restaurants. The bus stops are close going both directions. The concierge lounge leaves something to be desired. Breakfast is nothing more thant a barely there continental. The evening was the same every night and really not worth the money....
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Dear guests:
Thank you very much for your comments and suggestions regarding our F&B departments; rest assured all your comments have been discussed with our Director of F&B in order to follow up and improve our services.
Hopefully you will soon return and give us another opportunity to serve you better.
Cordially,
Blanca I. Meza
Executive Secretary to General Manager
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The Hyatt Cancun was both lovely and disappointing. The setting and secluded beach location are fantastic but it was overpriced for the quality and fell short of the high expectations I have for Hyatt. The bar overlooks the ocean but expect to pay a lot for appetizers; the breakfast buffet was pricey but good. I stayed here for an international...
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Dear guest:
Thank you very much for your comments; we are truly sorry to learn we did not live up to your expectations, as you are absolutely correct in saying that maintenance, attention to guests and F&B should be of the best quality. Needless to say, the Exco members have taken note of your comments and are doing their upmost...
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Disclaimer:
Have been to Cancun numerous times and stayed in Cancun (Ritz, Le Meriden, Intercontinental, Hyatt etc etc) and Playa and allinclusives along Mayan Riveria so we feel we have great idea of great value for what you pay for the resort experience, and keep in mind there are numerous amazing hotels in Cancun and on scale of 1-10 (10...
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Dear guests:
Thank you very much for your kind comments regarding your stay. We are happy to learn you appreciated our efforts and enjoyed your visit with us. Hopefully you will do so again sometime in the future.
Cordially,
Blanca I. Meza
Executive Secretary to GM
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We had the most amazing time at the Hyatt Regency from the moment we stepped into the lobby to the time we waved goodbye to beautiful Cancun. The rooms and grounds were beautiful and the staff was absolutely amazing! Alejandro, Jesus, Jose Luis, Pablo, Ramon, Ignacio and Rouelle we miss your smiling faces already! This is the best hotel to...
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Dear guests:
Thank you somuch for your kind comments.
We are certainly happy to learn you enjoyed visiting this beautiful place in the Mexican Caribbean, and that our services were up to your expectations. Rest assured the personnel you mentioned have been commended for their efforts.
Looking forward to welcoming you back soon, we remain,
Cordially,
Blanca I. Meza
Executive...
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This Hyatt Regency is not up to the standard you expect from the Hyatt Regency brand. The maintenance was lacking; for example, the woodwork in the corridor near my room was damaged and not repaired or repainted. You expect better attention to detail at a higher quality hotel brand.
Hyatt Regency Cancun is the hotel located just south of the...
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Dear guest:
Thank you very much for your kind comments and suggestions; we are very happy to learn you enjoyed your stay.
We have also taken note of your mentioning the condition of some areas; you are absolutely correct in saying that proper maintenance and engineering should always be present in a superior quality hotel. We would like to mention...
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Exceeded my expectations in views, service, food and prices. Even our "city view" room looked out into azure gulf waters. The doormen knew my name on arrival, the check in/out was professional and smooth as silk. I heartily recommend the hyatt 50% off pre-pay special on food drink - sure, it keeps you in the hotel, but nothing to complain...
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Dear guests:
Thank you so much for your kind reviews and suggestions regarding your recent stay.
We are very happy to learn you enjoyed it and have discussed your suggestions with our Exco. Rest assured these will be the focus of their attention.
We certainly hope you will visit this beautiful part of the Mexican Caribbean in the not too...
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We had a very good experience at Hyatt Regency Cancun.
The beach is wonderful and even with a high occupation in the hotel we always have a bed waiting for us.
The room was spacious and with nice decoration.
Breakfast buffet was full of different options, with very fresh fruits and juices, a cooker making eggs at your style and...
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Dear guests:
Thank you very much for your kind comments. It was certainly nice to read them, and learn you had a pleasurable stay, enjoyed the beach and our services as well.
We look forward to welcoming you back soon!
Cordially,
Blanca I. Meza
Executive Secretary to General Manager
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Hyatt Regency Cancun provided exceptional customer service at a very good price for our recent company Board of Directors meeting. The board room overlooks the Caribbean and the adjacent beach area, one of the best board rooms I have seen anywhere. I recommend considering his property for a meeting or a vacation. The sleeping rooms were modern, comfortable and also...
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Dear guests:
Thank you very much for your kind comments regarding your recent stay.
We are very happy to learn you found our services to your liking. We hope we will welcome you back in the not too distant future.
Cordially,
Blanca I. Meza
Executive Secretary to General Manager
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