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All 174 Cancun hotels

Crown Paradise Club Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km 18.5 | Zona Hotelera, Cancun 77500, Mexico
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Crown Paradise Club Cancun
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Ranked #75 of 174 Hotels in Cancun
A recent review
5 of 5 stars reviewed 2 days ago
manchestert15 manchester
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4,763 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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manchester
Contributor
14 reviews 14 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We went to this hotel for our honeymoon 3/9/2014 and had a fantastic time ,the food was lovely the rooms was very very cleanand the staff could not do enough for you,This hotel is great for families couples and singles there is plenty for everyone to do loved the beach party the room the food loved it all we had... More

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london
Contributor
12 reviews 12 reviews
6 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We are returning to the hotel in 5 weeks time and wanted to ask a couple of questions would be nice if Katrina could pm me and hopefully help me out thanks in advance i hope you can help me out with just a couple of little requests

Was this review helpful? Yes 5
Liverpool, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just got back from 10 days in Cancun and stayed in Crown paradise. Where to start, arrival was fine, easy and quick. Room was lovely, spacious with a nice sea view. The food was amazing in all of the restaurants and so was the drink. ALBERT the bartender in the adults pool bar is a legend, credit to the hotel... More

Was this review helpful? Yes 2
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

PAUL K, we are thrilled that you chose to stay with us and we would like to thank you for recommending Crown Paradise Hotel. We are so happy that our accommodation, food selection along with our friendly staff contributed to an amazing stay. Albert will surely appreciate you mentioning him. Thank you for sharing your experience on TripAdvisor and we... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have had a fantastic time at CPC , though it got of to a poor start. But after meeting with Sandy our Concierge on the 8th floor, who put us in touch with Mr Carlos Medina GM. Carlos was the nicest and very professional and looked after us. He then got us upgraded to the honeymoon suite and have... More

Was this review helpful? Yes 3
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

aliow, Thank you for your review. Our goal and mission are making sure that our guests make the most of their experience while staying with us. Our team greatly thank you for your gracious comments, and please allow us to assist you with another memorable experience at Crown Paradise Hotel on your next visit to Cancun. Katarina P More

1 review
2 of 5 stars Reviewed 1 week ago NEW

"A polished turd." That's the best way to describe the Crown Paradise Club Cancun. It was such a shocking experience that, although I've never submitted a review before, felt compelled to after our stay. Here's a summary of the many, many issues we encountered (I've posted photos of many of them): Mold and moisture: - Despite being billed as an... More

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Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW via mobile

I wouldn't recommend this hotel. I had the honeymoon suite, which was beautiful! But the 8th floor windows exterior were a real mess,and the hot tub lets out brown yucky stuff? The shower water was spotty all week, On July 17 there was no water overnight. I had a small drizzle of cold water to wash with in the morning.... More

Was this review helpful? Yes 1
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

Shaybay777, Thank you for staying with us and for sharing your feedback. We deeply regret to learn that your experience at our resort was below your expectations. We apologize for the inconvenience occurred with the water shortage, our hotel operation runs 365 days of the year, sometimes technical and structural issues are out of control, our commitment is to offer... More

Guadalajara, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Very good service, good location and great food and drinks! Personnel it's very kind, including Managers. Good hotel when traveling with children. Kids pool it's fun and safe. And also adults pool it's fun and relaxing.

Was this review helpful? Yes 1
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

AnaM969, Thank you so much for staying with us and posting your feedback. We're delighted you enjoyed yourselves here, particularly our service, pools, and food&drinks. We hope to see you back soon! Katarina P More

Glasgow, Scotland, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Staff couldn't do enough to help, soooooo friendly, especially Albert from the adult pool!!!! Hotel spotless. Restaurants brilliant, food lovely!!! Asked to change rooms when we first arrived as our balcony looked onto next door hotel that had been ruined by hurricane and owners never had insurance to repair (such a shame) Reception moved us to another room with no... More

Was this review helpful? Yes 5
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

Rachel C, Thank you for staying with us and posting this wonderful review. We're delighted that you enjoyed your stay here. Your kind words about our staff and the service they deliver, hotel’s cleanliness and lovely food are deeply appreciated. Come back soon, and let us know in advance your room preference so that we make your holiday even more... More

New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent the week of August 23-30, 2014 At the CP. We are two families and visit this resort a few times per year. Upon arrival the Bell Hops were efficient as well as extremely friendly. EMILIO IS AWESOME and we look forward to seeing him when we arrive. He always takes care of our luggage, so we can enjoy... More

Was this review helpful? Yes 4
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

sparkysmom001, Let me start off with a big thank you for sharing your holiday experience with the Tripadvisor community. It is so great that you had a wonderful stay and thoroughly enjoyed every minute of it thanks to our amazing staff. They really go above and beyond to fulfill our guests’ needs and show the true spirit of our resort.... More

London, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has the most friendly waiters, maids and cleaners, the only miserable people were found at the reception desk who were certainly not welcoming whenever we had a question. Having said that though we had a wonderful holiday due to the excellent service from the rest of the staff. The speciality restaurants were very good except you had to... More

Was this review helpful? Yes 1
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

1953Susan2014, We appreciate the time you put in posting your comments about your recent stay at Crown Paradise Hotel. Thank you for mentioning both positive and constructive remarks. It is our main objective to make our guests stay memorable through a daily effort of our team, and listening to our guests’ comments gives us an opportunity to see where we... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(44)
  • Very good(35)
  • Great time(29)
  • Wayne Boots(26)
  • French restaurants(21)
  • Adult pool(20)
  • Bad reviews(18)
  • Steak house(13)
  • Lobby bar(13)
  • Water park(11)

Additional Information about Crown Paradise Club Cancun

Address: Blvd. Kukulkan Km 18.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crown Paradise Club Cancun 3.5*
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Also Known As:
Crown Paradise Club Cancun Hotel Cancun
Crown Paradise Cancun
Cancun Paradise Club
Crown Paradise Club Cancun Mexico

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