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All 172 Cancun hotels

Crown Paradise Club Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km 18.5 | Zona Hotelera, Cancun 77500, Mexico
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Crown Paradise Club Cancun
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69%
Ranked #80 of 172 hotels in Cancun
A recent review
3 of 5 stars reviewed yesterday
Melissa M Orange, California
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4,638 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (729)
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English first
Orange, California
1 review
3 of 5 stars Reviewed yesterday NEW

Overall our experience at Crown Paradise in Cancun was good. I was surprised by the lack of information available from the front desk and the concierge. I had emailed with the concierge ahead of time about such things as obtaining adjoining rooms. I was told to simply request this at check in. When we arrived, I was told that I... More

Was this review helpful? Yes 1
Los Angeles
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The hotel was clean but outdated. The food was ok but is the same food every day. Unless you make a reservation to one of the 5 restaurants you are going to be eating the same thing every day. The drinks are of very low quality. There is no services around the pools. If you need water or a drink... More

Was this review helpful? Yes 5
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The hotel was always clean.we had a good experience .Nicole Capetillo was so nice to help up. In the lounge was 8 floor was nice we enjoying so much in the morning Issac, was nice and at night Luis. Everything was nice in the room ligia was excellent . I like the hotel.

Was this review helpful? Yes 1
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

Hi Happyanita, Our Crown Club Lounge is an ideal place to relax, have a cocktail and enjoy the stunning views of the ocean. Thank you for your kind appreciation of the team and for giving us a positive feedback. We hope to see you soon! Best, Katarina P More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have recently returned from crown paradise. We stayed there from 5th July for 2 weeks. We stayed in room 1650 with our 2 boys. My parents and my daughter stayed in 1649 and my sister and her family in 1123. We decided to have a family holiday since I'm in Scotland and my sister lives in LA. I've stayed... More

Was this review helpful? Yes 2
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

Hello TheImageVillage, We greatly appreciate such high praise you’ve given us! It’s wonderful to hear that your family holiday was such a success. Thank you for noticing our efforts to make your stay memorable and don’t wait that long to come back. We will certainly miss you. All the best wishes, Katarina P More

St. Petersburg, Florida
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We were at the Crown Paradise Club Cancun for 6 nights during the first week in July, 2014. We had a nice stay but with the following observations. First, the only real negative was our room (#2012). It seems that they are upgrading the rooms but this one needs it. The bath tub had a large crack in it which... More

Was this review helpful? Yes 3
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

Hello KandDDooley, I do appreciate you sharing your perception of our hotel. Although you seem to have enjoyed the service, the grounds and had fun at the pool, we’re sorry to hear you were not pleased with the room. We are constantly in the process of upgrading our property, and the majority of our rooms have had some soft renovations... More

Harrisburg, Illinois
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just got back from Crown Paradise Club Cancun and had a great time. This is our 3rd time coming here in the last 5 years and we brought my wife's family this time. All together their was 7 adults 8 year old 4 year old and a 1 year old. Everything was great far as the food, entertainment, drinks and... More

Was this review helpful? Yes 5
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

Hello bkarnes71, Thank you for sharing such kind words about your stay at our hotel. Our priority is to create positive, memorable, guest service experiences and strive to continue to do so through feedback provided by our guests. We apologize that your tv remote was not replaced promptly, and appreciate you bringing it to our attention. It's been an honor... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Myself and my family of 8 stayed here including my 3 year old daughter. After an 11 hour flight from England we were tired but the transfer was quick, upon arrival we were treated with cocktails and face cloths which were very refreshing. Quick check in! We mailed in advance for myself, partner and daughter to have a low rise,... More

Was this review helpful? Yes 3
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

Hello Kyliejade88, I'm very pleased to read you and your family had such a great time with us. Thank you for sharing your great trip review with others, and thank you for thinking of us for your next holiday in Cancun! Thank you again for your comments and the time you took to share them, it is greatly appreciated! Warm... More

Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here last June and what a two week holiday we had. Fantastic hotel always something on for both children & adults alike. The staff are so friendly food was amazing the only disappointing thing was we had no fridge in our very large room which was kept spotless our entire holiday. Would defo go back but I would make... More

Was this review helpful? Yes 4
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

Hello 601suzyq, Thank you for your great comments about your recent stay with us. We were so pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back soon! Next time you visit us you might consider our Crown Club Rooms located in adults only section that feature a king size bed, in... More

Richmond, BC
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We just came back from a week-long stay in Cancun for our dear friends' destination wedding. We were in room 1715, in the first building. I have to say I was scared from the reviews from this site but since my expectations were low, I was pleasantly surprised! Don't get me wrong, this wouldn't be a top rate hotel by... More

Was this review helpful? Yes 3
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

Hello IheartPringles, Thank you for your nice review! I am so pleased to hear you and your family had such an enjoyable stay and were able to enjoy all the Hotel amenities and wonderful restaurants on site. We also appreciate your feedback on areas of improvement and apologize for the disturbance caused by the maintenance team. Thank you for taking... More

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

My mother and I checked in with my two daughters but even though we made reservations over a month ago, we were asked to come back later (3hours!) While they prepared our room. Then, with suitcases in tow, we had to figure out for ourselves where the hospitality room was, where we could ask to have our bags held and... More

Was this review helpful? Yes 4
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

Dear Kdaredallen, I was sorry to hear that your experience in our hotel was less than satisfactory. We certainly strive to make every guest's stay exceed their expectations. Please understand that rooms are not assigned until the day of arrival based on current availability, we are not able to assign them ahead of time. As a standard practice in the... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(44)
  • Very good(35)
  • Great time(29)
  • Wayne Boots(26)
  • French restaurants(21)
  • Adult pool(20)
  • Bad reviews(18)
  • Steak house(13)
  • Lobby bar(13)
  • Water park(11)

Additional Information about Crown Paradise Club Cancun

Address: Blvd. Kukulkan Km 18.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crown Paradise Club Cancun 3.5*
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Also Known As:
Crown Paradise Club Cancun Hotel Cancun
Crown Paradise Cancun
Cancun Paradise Club
Crown Paradise Club Cancun Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#39 Spa Hotel in Cancun #48 Top resorts Hotel in Cancun #50 Romantic Hotel in Cancun #59 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
At the Crown Paradise Club experience extraordinary vacations in the best all inclusive hotel in Cancun; with areas designed for children of all ages, theme restaurants, activities and entertainment created for each member of your family, where you will experience moments with them that you will treasure forever. ... more   less 
Number of rooms
617

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