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Crown Paradise Club Cancun

Blvd. Kukulkan Km 18.5 | Zona Hotelera, Cancun 77500, Mexico
Hotel amenities
Crown Paradise Club Cancun
Best prices for: 1 room 1 guest
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Ranked #70 of 178 Hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
ancient49 ancient49
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5,668 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (993)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
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  • Mar-May only
    (1819)
  • Jun-Aug only
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  • Dec-Feb only
    (1506)
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ancient49
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

we arrived in the middle of a storm it lasted two days and was really bad,but then the weather changed and we had a great time the staff at this hotel are a marvel always smiling and asking if you needed anything we ate at all the a la carte restaraunts and the Italian was our favourite but the French... More 

Was this review helpful? Yes
Northamptonshire, United Kingdom
2 reviews
3 of 5 stars Reviewed yesterday NEW via mobile

Great place to stay, food was good just need a bit more english variety and not just cater for americans.staff really good and helpful :) the rooms feel quite damp in the morning but thats what the air cons for, our room was cleaned very well too.

Was this review helpful? Yes 1
Dallas, Texas
2 of 5 stars Reviewed 2 days ago NEW

Staff is good, most speak 2 or more languages. We (3 families) spent 5 nights and I can only think of the writers that wrote good comments to be people who work there. The hotel is open all the way except for the rooms so you will be sweating everywhere you go, pools close early 7pm (kids park needs updating),... More 

Was this review helpful? Yes 3
scotland
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

this hotel was brilliant from rooms to the staff we upgraded to crown club vip which gave you the use of concierge for booking restaurants we managed all restaurants without any bother our fav being the french. this also enabled us to use the adult only bar on 8th floor Jose was brilliant up there and could not do enough... More 

Was this review helpful? Yes
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Just arrived back home from two weeks in this hotel. What an awesome time we had, my 6yr old had an amazing time with the kids paradise staff and the entertainment team.... Israel you have a special place in her heart The sport's and entertainment team where outstanding William, Israel, ceaser, Adrian, Oscar, Alex, Johnny tequila, Freddie, rubens, carrie(sorry if... More 

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memphis
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First let just say a BIG THANKS to Katarina,Erica,Nicole,Isaac,Jose,Carlos M.,Nancy,Sergio,Hector,Rubicel,Gerry,Ulses(in La Palapa),Roger,Emilo,Lazaero, Educardo,. Big thanks to FELIPE Solis &The Captain, of Fisherman's. We tried the Wayne's Boots again and I must say A+ for the changes we enjoyed the steak and crab cakes. Alfredo, Hey. The property was looking very good I saw many changes. I must add a very... More 

Was this review helpful? Yes 1
Quintana Roo, Mexico
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

So this is probably my 8th year in a row staying at this resort. I am actually here at the hotel right now on the free wifi. This is the best hotel I've ever stayed at. you are never bored and the service is great. they have activities in the pool all day for all ages, and they also have... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Just arrived back home from two weeks in this hotel. What an awesome time we had, my 6yr old had an amazing time with the kids paradise staff and the entertainment team.... Israel you have a special place in her heart The sport's and entertainment team where outstanding William, Israel, ceaser, Adrian, Oscar, Alex, Johnny tequila, Freddie, rubens, carrie(sorry if... More 

Was this review helpful? Yes 5
Utah
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

When we first arrived it was amazing with being greeted. Later in the day we felt like they were watching us so it was creepy because they kept wanting us to see their timeshare presentation. On day 2 I told them I'm not there to buy anything and they left us alone. There was a tropical storm the week before... More 

Was this review helpful? Yes 5
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

Terry H, We are so glad that you enjoyed your vacation, especially such an important one as your honeymoon. Congratulations! I apologize if you felt pressured by Vacation Club staff, and I hope that it did not interfere with your vacation, as it is an optional choice. We are thrilled that our friendly and helpful staff have left you with... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Te hotel charges a fee if you loose a towel, we suspect that personnel in the hotel stole our towels to charge us this fee. They were very rude when we told them and didn't solve the problem. Will never stay here again!! The food wasn't so good, and they offer a variety of "specialty restaurants" but when you call... More 

Was this review helpful? Yes 2
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

Korina B, We strive to provide our guests with the highest level of customer service and satisfaction and I apologize for failing to meet your expectations. Thank you for sharing your concerns with us and we will address your comments with our management team. Best regards, Katarina P. More 

Hotel Review Summarization

What travelers say

  • Room service(37)
  • Wayne Boots(23)
  • Very good(23)
  • Great time(22)
  • Adult pool(19)
  • French restaurants(18)
  • Bad reviews(15)
  • Steak house(10)
  • Lobby bar(9)
  • Air conditioning(7)
Questions? Get answers from hotel staff and past guests. Ask a question

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Beach (41)
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Club Caribe Adult Pool (24)
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Crown Club Room (58)
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Pool (41)
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Restaurants and Bars (238)
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Standard Plus Room (58)
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The Hotel (55)
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Two Bed Standard Room (54)

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