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Crown Paradise Club Cancun

Blvd. Kukulkan Km 18.5 | Zona Hotelera, Cancun 77500, Mexico
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1 room 1 guest
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Crown Paradise Club Cancun
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5,836 Reviews from our TripAdvisor Community

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Traveler rating
    2,009
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2,691
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,024)
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  • English first
  • French first
  • German first
  • Italian first
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  • Portuguese first
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    (5836)
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    (1819)
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Rugby, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed here in January 2015 for 3 weeks Iam from England the food is amazing the rooms are perfect and all the staff are amazing all the staff were very helpful to me despite being very busy as they helped me with my Spanish learning now Iam back in England Iam learning Spanish starting at the basic level hoping... More 

Was this review helpful? Yes
Crown Paradise A, Coordinador de Redes Sociales at Crown Paradise Club Cancun, responded to this review

Dear Laurence, We appreciate you have taken the time and shared your great experiences with us.. Is a pleasure to know that you had a wonderful vacation time with us. We are not discourage with the negatives reviews, for us is much better to know where we have opportunity areas through the reviews for working hard, improve them and provide... More 

Daly City, California
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I purchased a Vacation package in Costco, going to Cancun Mexico, It was a week vacation for my family and friends and expected to be a stress free but it turned out a disaster. Before our flight date I called 2 days ahead to the Hotel ( Crown Paradise ) to request if we can have our rooms in the... More 

Was this review helpful? Yes 7
Crown Paradise A, Coordinador de Redes Sociales at Crown Paradise Club Cancun, responded to this review

Appreciable Pearl, Thank you for taking your time sharing your feedback. Our goal is to offer an outstanding service during your stay and We are very concern to learn that you have not enjoyed your vacation time in our hotel. We have taken note each issue and let us assure you we are taking the necessary measures to improve them.... More 

Floral Park, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From start to finish, our vacation was incredible. The hotel staff was patient while helping us figure out room arrangements. They were courteous every time we needed anything from new keys to fresh towels. The restaurant staff were friendly and helped make our dining experience more memorable. Arturo was extremely helpful with booking tables and Felipe was an amazing waiter.... More 

Was this review helpful? Yes 2
Crown Paradise A, Coordinador de Redes Sociales at Crown Paradise Club Cancun, responded to this review

Dear Chelsina, We appreciate you taking the time for sharing your great experience with us. Is really important for all of us to know you had a wonderful vacation time. We assure you we are going to share your flatter with our staff Thank you again for your comment and we hope to see you pretty soon. Sincerely, Julio Cabrera... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Worst food ever. Booked for standard king size bed and get the double beds. No king size bed available unless you pay for an upgrade. No free wifi, no alcohol in specialty restaurants unless you pay, need to pay additional $32 for lobster. Need to book 1 day in advance for specialty restaurants, difficult to get a table at the... More 

Was this review helpful? Yes 5
Crown Paradise A, Coordinador de Redes Sociales at Crown Paradise Club Cancun, responded to this review

Appreciable Nick, We value you taking the time and sharing your feedback. We would have liked you had a best experience with us, that is why we have noted every issue and we are working every day to improve them. We ask you sincerely to visit us one more time and we will show you a much more enjoyable vacation... More 

Millbrae, California
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

The food was hard to eat and very disgusting. Only the kids liked it. Club Jetex was very slow and also needs newer games. The elevator was very slow and was allways cramped. The room smelled very bad.

Was this review helpful? Yes 6
Crown Paradise A, Coordinador de Redes Sociales at Crown Paradise Club Cancun, responded to this review

Appreciable Tristan, We value you have taken the time and shared your experience with us. The guest satisfaccion is our top priority and we wish to offer you our sincerest apologies, sadly we could not meet your expectations during your stay. We will take the necessary measures to improve them. We ask you sincerely to visit us one more time... More 

Monessen, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

To start I would like to say that after booking my vacation at Crown Paradise Club in Cancun, I started reading the reviews on TripAdvisor, and honestly after what I was reading I became nervous having read many extremely negative reviews. Despite what I had read, I kept an open mind and went on with the trip as planned. My... More 

Was this review helpful? Yes 16
Crown Paradise A, Coordinador de Redes Sociales at Crown Paradise Club Cancun, responded to this review

Dear Sarah, We appreciate you have taken the time and shared your experience during your stay at Crown Paradise Club Cancún. Our top priority is the satisfaction and a memorable time and we are really happy to know you had a fantastic vacation time with us. We have noted every issue and we are working with our Managers in charge... More 

London, England, United Kingdom
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Just arrived back from 14 days staying at the Crown Paradise. The staff were excellent, friendly and helpful. Loved having the Spa available on the resort. Food was very good and available all day (including before 7am if you were going out on excursions) and late into the evening. Our chambermaid made our visit a real treat always leaving us... More 

Was this review helpful? Yes 4
Crown Paradise A, Coordinador de Redes Sociales at Crown Paradise Club Cancun, responded to this review

Dear Susan, We value the time you have taken for sharing your experience during your stay in Crown Paradie Club Cancún. We appreciate you have taken the time and sharing your expecience during your stay with us. We are really glad you and your family had such a great family vacation. Our principal goal is to strive us for offering... More 

Freeport, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The Crown Paradise staff does a wonderful job making sure that there is something for everyone in your family. The entertainment staff is amazing and work so hard whether they are that the pool, at the show or In the College bar lounge. The restaurants have a great selection of food to choose from. If you're 18 or over make... More 

Was this review helpful? Yes 4
Crown Paradise A, Coordinador de Redes Sociales at Crown Paradise Club Cancun, responded to this review

Dear Aretzlaff, We value you taking the time and sharing the experience you had at Crown Paradise Cancún. We are very pleased to know we provided you and your family such a enjoyable and memorable experience during whole your stay. Let us assure you that we are going to share your flatter with our Activities staff. We hope to have... More 

Brooklyn, NY
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 1 week ago

We only stayed here because our friends had a timeshare and a coupon for free food and drink. First and foremost, I cannot believe people found this food even PASSABLE! My fiancé will eat just about anything, but even he was disgusted by the buffets. They use some sort of super cheap oil so everything is going to give you... More 

Was this review helpful? Yes 5
Crown Paradise A, Coordinador de Redes Sociales at Crown Paradise Club Cancun, responded to this review

Dear Veggiepants, We appreciate you taking the time to feedback and let us know about your experience during your stay at our Resort. According to your concern, we work hard to provide an outstanding service, and it is apparent in this case that we fell short. Let us assure you that whole comments in this platform are from guest that... More 

Birmingham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

we have returned fron crown paradise, a party of 9 and it s was fantastic. the staff were very helpful and could not doenough for you. the choice of food ws good. the whole hotel ws very clean. a great variety of different resturants. all rooms had a sea view

Was this review helpful? Yes 3
Crown Paradise A, Coordinador de Redes Sociales at Crown Paradise Club Cancun, responded to this review

Appreciable Quigs, Thank you for taking your time and to share your excellent review. We are very pleased to know we provided you and your friends such a memorable experience during whole your stay. We hope to have the opportunity to host you and your friends again. Sincerely, Julio Cabrera General Manager More 

Hotel Review Summarization

What travelers say

  • Room service(37)
  • Wayne Boots(23)
  • Very good(23)
  • Great time(22)
  • Adult pool(19)
  • French restaurants(18)
  • Bad reviews(15)
  • Steak house(10)
  • Lobby bar(9)
  • Air conditioning(7)
Questions? Get answers from hotel staff and past guests. Ask a question

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Beach (41)
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Club Caribe Adult Pool (24)
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The Hotel (55)
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Two Bed Standard Room (54)

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