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Crown Paradise Club Cancun

Blvd. Kukulkan Km 18.5 | Zona Hotelera, Cancun 77500, Mexico
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Crown Paradise Club Cancun
Crown Paradise Club Cancun
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6,334 Reviews from our TripAdvisor Community

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Calgary, Canada
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel advertises itself as kid and teen/family resort. The teen section was closed and it’s next to the abandoned resort next door, almost like a afterthought. The kid section was phenomenal for kids 6 yrs and under but not for anyone older than that. There were 7 of us in our group and the front desk was gracious enough... More 

Helpful?
Thank ColdInCalgary129
vancouver
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I've traveled the world .. From Vietnam to Paris .. I tell It like it is. If you want a 5+ hotel, pay for it and go somewhere else. I booked this resort for my 5 yr old, the play area, water slides and kids club is good. She is an only child and took awhile to get used to... More 

Helpful?
1 Thank Crocs3131
Elvira E, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

We are pleased to read that you host with us, it is always a great pleasure to welcome back members of our great Crown Paradise family. We hope to see you next year to pamper as you deserve. Sincerely, Julio Cabrera General Manager More 

1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

Food was sub par,, the rooms are cold wet and smelled mouldy,, the hotel needs a serious renovation, not just paint, the save and grace if there is one was the staff was great ! Pools where cold and the so called Japanese al la cartel was no where near Japanese food!! Every night for 8 days you could hear... More 

Helpful?
Thank Al P
Elvira E, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear Al P, We are sorry for the inconvinience mentioned here, and ask for a sincere apology, we appreciate your comment and your feedback is really important to us for give a better service to our guest. We hope you can give us an opportunity to change our hotel perception Sincerely, Julio Cabrera General Manager More 

Vernon, Canada
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I'll just start off saying that we had a great vacation except for the fact that this is a Hotel that caters to families and kids! We booked through WestJet Vacations and if they would of stipulated the extent of this being a family hotel we would of never booked here. We had no idea even after reading all the... More 

Helpful?
Thank Holly513
Elvira E, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear Holly513, Thank you so much for your preference, your comments are so important because help us to improve in our services. We hope to see you soon to pamper as you deserve. Sincerely, Julio Cabrera General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and our 7 year old daughter travelled to Cancun from Montreal on January 27 to February4 2016. The check in and checkout was smooth. The only negative thing that I have to say about this hotel is the hassle of booking a restaurant everyday!. Yes, everyday. We only ate out twice. We tried Wayne's Boots and had the... More 

Helpful?
4 Thank Rhonda H
Elvira E, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear Rhonda H, We are pleased to read that you host with us, it is always a great pleasure to welcome back members of our great Crown Paradise family. We hope to see you soon to pamper as you deserve. Sincerely, Julio Cabrera General Manager More 

Hamilton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

We just came back from here Sunday. I went with low expectations and I'm glad I did. We travelled with a 12,8 and 1 year old. Also met my parents down there. We travelled through West Jet and best day travels. Check in was smooth and fast. As we were meeting my parents down there I had emailed a room... More 

Helpful?
1 Thank Jenn F
Elvira E, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear Jenn F We are sorry for the inconvinience mentioned here, and ask for a sincere apology, we appreciate your comment and your feedback is really important to us for give a better service to our guest. We hope you can give us an opportunity to change our hotel perception Sincerely, Julio Cabrera General Manager More 

winnipeg
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Hi my wife and 4 friends stayed at the Crown Paradise Jan 23/16 for seven days the view from our room was fantastic, the wonderful lady that looked after our room was a dream. the food at the ala carts was good as long as you ordered 2 appies and 2 entrees. the food in the buffet was from a... More 

Helpful?
1 Thank winterpegboy
Elvira E, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear winterpegboy, Thank you for sharing this comment about your past stay with us, we appreciate your feedback and ask you for a sincere apology, the most important thing is our guest, in this case we are very sorry for not acomplished your expectations. We hope you can give us another opportunity to host you. Sincerely, Julio Cabrera General Manager More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Having stayed at much nicer resorts in the past it's hard to compare this resort to the others. We knew going in this wasn't a fancy hotel and it's more of s kid friendly resort. That being said. Kids activities: the kids club is great, there is day and night activities and themes. We didn't use it that much because... More 

Helpful?
4 Thank ryan v
Elvira E, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear ryan v Thank you for taking the time to write us your comments about your stay at our resort. We are glad to know you had a fantastic time, our guests are very important to us and we work very hard to make them feel like home. We hope to have the honor of welcome you back in the... More 

Racine, Wisconsin
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Two couples traveled to the Crown Paradise Club and upgraded to the Adults Only section before we left. We arrived right about 3:00 and the Concierge desk for our adult only section was full. Within 5 minutes we had a very energetic gentleman tell us he was going to check us in Very Fast. And he DID! We were in... More 

Helpful?
1 Thank ljhuston
Elvira E, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear ljhuston, Thank you very much for sharing with us your past experience, we are really happy to read about your fun vacation at Crown Paradise Club Cancún. You make us feel proud for provide you a good service. We hope you can visit us again really soon!! Sincerely, Julio Cabrera General Manager More 

Wien
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just arrived from Crown Paradise Club and the only one word can fully describe it: fantastic. We had absolutely great week there. Everything was perfect, from the check-in to the check—out where we enjoyed all-inclusive service for free for a whole day even that our flight was late night. In general, hotel has a wonderful sandy beach. One of... More 

Helpful?
5 Thank dlukovic
Elvira E, Social Media Ambassador at Crown Paradise Club Cancun, responded to this review

Dear dlukovic, Thank you very much for sharing with us your past experience. We appreciate your time and preference. It is always a pleasure to read about good and memorable experiences, we are happy to know that you spent great time here, and thank you again for this excellent review. Will be a pleasure to welcome you back home. Sincerely,... More 

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