We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crown Paradise Club Cancun

Blvd. Kukulkan Km 18.5 | Zona Hotelera, Cancun 77500, Mexico
Hotel amenities
Crown Paradise Club Cancun
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ranked #70 of 178 Hotels in Cancun
A recent review
4 of 5 stars reviewed 2 days ago
mattcY2654YS Castro Valley, California
Add Photo Write a Review

5,766 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    1,984
    1,982
    922
    490
    388
See reviews for
2,639
1,184
56
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,012)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (5766)
  • Mar-May only
    (1819)
  • Jun-Aug only
    (1442)
  • Sep-Nov only
    (999)
  • Dec-Feb only
    (1506)
All months
Castro Valley, California
1 review
4 of 5 stars Reviewed 2 days ago NEW

We had a family vacation with 14 people. The resort was wonderful, and the sports and entertainment staff was excellent! Especially Alejandro! The food was just mediocre, but that was over looked with all the activities that were planned. Wish there was more shade areas by the main pool, since we spent all of our time there. Overall a very... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 4
Ewing, New Jersey
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This place is awesome. All the staff were very courteous and prompt. Rooms are excellent, with spectacular ocean views...!!! There is something for everyone, with daily pool activities and shows at night too. I believe there were six different restaurants and a main buffet style restaurant to choose from. Excellent place. Will visit again.

Was this review helpful? Yes 5
4 of 5 stars Reviewed 4 days ago NEW

Stayed July 18-25 2015. We were 3 adults and 3 children. I had emailed the hotel prior to our arrival and asked for rooms near each other, but did not get a response. We requested again at check in and got adjoining rooms on the first floor which were conveniently located near the pools, buffet, beach and a restaurant. Our... More 

Was this review helpful? Yes 1
Toronto, Canada
1 of 5 stars Reviewed 4 days ago NEW

The maintenance crew left a large drain uncovered in the middle of the hallway. Our family was walking during the evening to one of the their shows and my daughter fell into the hole that 5 foot hole that had medal sticking thru it. She injured her leg and it ruined our trip for the remaining five days. When i... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Was there from July 22 until July 25. Staff was nice but the resort is outdated. Was given a room with people already in it and given another where the air did not cool. Food is horrible and drinks are not the best. Smells like sewer. Should have spent another 300.00 dollars and went further down the Hotel Zone and... More 

Was this review helpful? Yes 3
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

chris h, Thank you for sharing your comments. We sincerely apologize that you have been disappointed with your stay. There certainly seems to be some opportunities for us to improve. I see you were not impressed with our facilities and food and beverages quality. We have put considerable effort into keeping our resort updated and relevant. I’m sorry that the... More 

Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hotel and staff amazing , everywhere spotlessly clean , staff always with a smile , food great Alicia , Melchor and Gabriel were brilliant. The restaurants separate from Buffet area were outstanding . Hotel is a must.

Was this review helpful? Yes 4
bradford
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Me and my boyfriend have just returned from Crown Paradise a week ago and we had the most amazing time. Everything about this hotel is fantastic, the staff are so friendly and helpful, the rooms are amazing and the food is excellent. We tried each restaurant and we're really impressed with the food at each one and we ate at... More 

Was this review helpful? Yes 4
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

joanne1hayhurst, Thank you for your positive feedback noting our great service and our beautiful hotel. We appreciate you letting the readers of this forum know that the staff and grounds are worthy of a five point rating. I’m sorry if you had difficulties in finding a sun bed at the main pool, we do have a policy against reserving chairs... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed in this hotel for 2 weeks (13th-27th June 2015) Loved every single thing about this hotel & resort. The hotel room was lovely, spacious, very clean with a superb maid and drink service (in every day). Great choice of restaurants, and with me being a fussy eater (only eat white meat & some fish) I was satisfied with the... More 

Was this review helpful? Yes 6
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

Pamela N, Thank you so much for taking the time to share your kind words with us! We are thrilled that you enjoyed all that the resort has to offer. We will be sure to pass your compliments along to our team. We look forward to welcoming you back again in the future! Saludos, Katarina P. More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just returned from a fab holiday at Crown Paradise. When travelling with Thomas Cook check in done separately from other travellers so was quick and easy. All staff we came across were polite, friendly and helpful with a special mention to Carlos Raphael in the buffet restaurant at breakfast and Hector in the evenings. Both went out of their way... More 

Was this review helpful? Yes 4
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

Kate M, We sincerely appreciate you selecting Crown Paradise Resort for your family vacation in Cancun! Thank you for commenting on the high level of cleanliness you experienced during your stay. It is such a pleasure to know that you were satisfied with our amenities. However, please accept our apologies for the inconvenience encountered in your room. We’re glad that... More 

Waltham Cross
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for two weeks. The facilities are excellent, the room is good, with excellent a/c, the mini bar is stocked daily with free soft drinks and water, and we had an ocean view. Only options for a basic room are two king size beds or one queen size. My son and daughter had to share a double bed,... More 

Was this review helpful? Yes 4
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

AndyJackson, We truly appreciate you taking the time to share your thoughts with us regarding your recent stay here. Your feedback is so valuable and your comments have been shared with our team internally so we can ensure we are doing all that we can to guarantee a pleasant experience for our guests - especially when it comes to customer... More 

Hotel Review Summarization

What travelers say

  • Room service(37)
  • Wayne Boots(23)
  • Very good(23)
  • Great time(22)
  • Adult pool(19)
  • French restaurants(18)
  • Bad reviews(15)
  • Steak house(10)
  • Lobby bar(9)
  • Air conditioning(7)
Questions? Get answers from hotel staff and past guests. Ask a question

5,709 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4872)
Viewed
Pool/beach area (1127)
Viewed
Room/suite (543)
Viewed
Hotel & grounds (838)
Viewed
Dining (327)
Viewed
View from room (383)
Viewed
Family/play areas (212)
Viewed
Business center/function rooms (14)
Viewed
Bathroom (45)
Viewed
3:52
Videos (12)
Viewed
Other (1371)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (798)
Viewed
Amenities (229)
Viewed
Beach (41)
Viewed
Club Caribe Adult Pool (24)
Viewed
Crown Club Room (58)
Viewed
Pool (41)
Viewed
Restaurants and Bars (238)
Viewed
Standard Plus Room (58)
Viewed
The Hotel (55)
Viewed
Two Bed Standard Room (54)

Management photos: Courtesy of the property manager

Viewed
All management photos (39)
Viewed
Dining (5)
Viewed
Hotel & grounds (6)
Viewed
Pool/beach area (3)
Viewed
Family/play areas (12)
Viewed
Room/suite (4)
Viewed
Business center/function rooms (2)
Viewed
Other (7)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Cancun hotels
1.4 mi away
Omni Cancun Resort & Villas
0.9 mi away
Great Parnassus Resort and Spa
3.3 mi away
Barcelo Tucancun Beach
Barcelo Tucancun Beach
#51 of 178 in Cancun
4.0 of 5 stars 3,145 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Royal Solaris Cancun
Royal Solaris Cancun
#41 of 178 in Cancun
4.0 of 5 stars 2,249 reviews
2.0 mi away
Paradisus Cancun
Paradisus Cancun
#16 of 178 in Cancun
4.5 of 5 stars 4,558 reviews
0.1 mi away
GR Solaris Cancun
GR Solaris Cancun
#30 of 178 in Cancun
4.0 of 5 stars 3,007 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay
Back to top