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All 174 Cancun hotels

Crown Paradise Club Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km 18.5 | Zona Hotelera, Cancun 77500, Mexico
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Crown Paradise Club Cancun
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Ranked #74 of 174 Hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
thevaclovers Canmore, Canada
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4,846 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Canmore, Canada
2 reviews
4 of 5 stars Reviewed yesterday NEW

We decided to choose this hotel to celebrate our honeymoon just because the reviews we read about it. I have to say that from the very begining we were really happy, the staff was really helpful and smiling all the time. The food, wow! everything was so well presented and delicious! our room was okay, the quality of the amenities... More

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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

1st of all the staff were brilliant and that's it ,entertainment rubbish .rooms were dirty as in marks on walls The hotel need a full make over ,There was a empty hotel next door falling to bits with wild live running all over .Going back to Cancun 2015 and paying for a better class of hotel .

Was this review helpful? Yes 2
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I don't normally leave reviews but I was there when the yearly maintenance started and the main buffet hut was closed and moved to the Italian restaurant, while the upgrade work was being done in the B building and pool maintenance. Several people said it was chaos but we being 5 people didn't have problems with those things. Just like... More

Was this review helpful? Yes 12
Parker, Colorado
Top Contributor
94 reviews 94 reviews
70 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

My wife and I have stayed at dozens of all-inclusive resorts in Mexico and the Caribbean, and while we tend to snicker at the ‘resort snobs’ that complain about every little inconvenience instead of enjoying their vacation, we did notice far more to discuss at this resort than at others we have been to. Since this is a TripAdvisor review,... More

Was this review helpful? Yes 10
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

DrTom234, First of all I’d like to thank you for your detailed summary and thoughts on your stay at our resort. We appreciate your positive feedback as well as the points you mentioned that can be improved. We are pleased to know that you found our baby facilites the highlight of your stay, and took advantage of this service to... More

Louisville, Kentucky
Top Contributor
64 reviews 64 reviews
12 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Just returned yesterday from a 6 day trip. Second time to cancun first to this resort. We received an email two weeks before explaining about annual maintenance, we were hesitate at first but all 4 couples decided to just go with it. We arrived at 3pm and check in was very fast within 30 minutes we were in our rooms.... More

Was this review helpful? Yes 5
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

emmalyne, We’re absolutely delighted that you spent wonderful 6 days at Crown Paradise Resort! It’s great to know that our beautiful suites were perfect for you and thank you for mentioning how much you enjoyed the tasty food, the adults-only pool, the beach and had an absolute time of your life at the resort. Thank you also for providing us... More

Queens, New York
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I have never written a review – but seeing as I just returned home yesterday and saw all of these negative ones, I felt the need to say what a wonderful time we had at our stay at Crown Paradise. This was my forth time staying in Cancun, my boyfriend’s first. (I am 28 he is 31) I will say... More

Was this review helpful? Yes 6
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

Danielle H, Thank you for taking the time to describe (with wonderful detail) your recent visit to Crown Paradise Club Cancun. As you discovered, we are blessed to have a wonderful staff who are so willing to go above and beyond to provide an exceptional stay for our guests. We're delighted you enjoyed your time here, and also appreciated our... More

Kilmarnock, United Kingdom
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed 1 week ago

Oh my God where do I begin this hotel was a nightmare from beginning to end there were not as we were told in the letter we picked up from the travel agent the day before departure a few minor refurbishments going on it was a total building site from the day we arrived till the day we went home... More

Was this review helpful? Yes 1
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

cruise093, Many thanks for staying with us and for sharing your opinion. We’re sorry that we weren't able to fulfill your expectations and that you weren’t pleased with the facilities and amenities provided. Our main goal is to create memorable vacation experience for our guests, and we regret for not being able to do so. Our guest's comfort during entire... More

Reno, Nevada
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at this resort from 3 Oct. 2014 to 10/10/14. None of the negatives happened to us. All the staff was helpful and great. The food was very good. The room and all the resort was very clean and well maintained. The reservation system for the restaurants was simple and easy to use- they provide a reservation request sheet... More

Was this review helpful? Yes
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

JeffnReno, We really appreciate the wonderful review. It is a pleasure to know that our facilities, food, rooms, cleanliness and great service contributed to an enjoyable stay at Crown Paradise Resort. It was a pleasure to be of assistance prior to your arrival and I would certainly like to thank you for your high recommendation. We are delighted to learn... More

Dundee, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Arriving at the hotel it seemed nice, clean and friendly views from the rooms were amazing. So many works going on! apparently annual maintence.. Pools closed restaurants closed! We paid for an upgraded room and the area the crown club rooms were in was all being worked on also! Constant drilling, banging, hammering from 8am til 8pm! We complained to... More

Was this review helpful? Yes 4
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

rc619, Thank you for your recent posting on TripAdvisor. I am very sorry to hear of your dissatisfaction with your stay at our resort. We have put considerable effort into keeping our resort updated, and sincerely apologize for the noise disruption you experienced. There is never a good time to do maintenance work, however we hoped that by notifying as... More

1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

The Good Bits... Amazing views. 80% of the staff are very pleasant. Pool areas generally very good. Food was also of a good standard. Nice clean rooms. The Bad Bits... During our stay they were undertaking their 'annual maintenance works', (that we weren't notified about until the day we left to travel to Cancun) and the hotel was literally like... More

Was this review helpful? Yes 6
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review

CMG32, I would like to first thank you for providing us feedback on your recent visit to Crown Paradise Club. We’re disappointed to hear that we fell short of your expectations and sincerely apologize that your stay was disturbed due to renovations. This is all part of our commitment to providing our guests with an updated product, and have them... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(44)
  • Very good(35)
  • Great time(29)
  • Wayne Boots(26)
  • French restaurants(21)
  • Adult pool(20)
  • Bad reviews(18)
  • Steak house(13)
  • Lobby bar(13)
  • Water park(11)

Additional Information about Crown Paradise Club Cancun

Address: Blvd. Kukulkan Km 18.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crown Paradise Club Cancun 3.5*
Number of rooms: 617
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Also Known As:
Crown Paradise Club Cancun Hotel Cancun
Crown Paradise Cancun
Cancun Paradise Club
Crown Paradise Club Cancun Mexico

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