The front desk staff is unhelpful. Mattresses are hard and thin. Food was horrible with exception of basic fare ( good guacamole) from bar. The dinner fare was nothing more than terrible. Stomach issues every time we ate here. I would not recommend this hotel to anyone. Couldn't pay me to stay here again.

We booked a room at the Casa Maya using an RCI timeshare transfer. The room itself was subpar - very firm beds, loud air conditioner, and kitchen facilities barely worth speaking of - just a microwave, an iffy toaster, and a mini-fridge. The only sink in the room was in the bathroom, so to do dishes you had to carry... More

This is our 2nd trip to Casa Maya-We are members of RCI and traveled here 8 yrs ago. The resort is in need of improvements and some remodeling was going on during our visit which was loud. The music at the pool was never loud enough to drown out the construction and you could not hear the music on the... More

Once again my husband and I were happy with a resort that got bad reviews. I don"t understand the people that want a 5 star luxury hotel on a beer budget, then complain. We belong to Global Vacations and that is how we chose this resort. Yes it is in need of some repairs and updating, but it is clean... More

upon arriving after a 4hr flight on Christmas eve with a screaming baby on my plane the LAST thing I wanted to do is TALK to a SALES REP! I checked in & they told me my Rep. would be right with me with my door key & complimentary drink. They did NOT take American dollars which I was told... More

Accessibility: Hotel is accessible from the airport (we took Cancun Discounts shuttle - private which cost us $55 roundtrip for two). Took about 25 to 30 minutes. No need for us to rent a car because we used the public bus to go to downtown Cancun for restaurants and to ferry pier to go to Isla Mujeres. Bus is only... More

Stayed at Casa Maya from December 3 through the 10th. From the moment we walked into the Casa Maya, we were told to sit in the lobby to wait for the person to check us in. Carlos approached us and stated he wanted to give us a welcome drink. (We are timeshare owners and knew what this was about) We... More

My husband and I just returned from a week in Cancun at Casa Maya. Even though it was a promotion thru Interval INternational for $199, the place was not worth 2 pesos. We went down there to celebrate my one year anniversary of having my back fused, little did I know that the "beds from hell" would put a damper... More

We just returned from a week and Casa Maya and were not expecting the resort we checked into. We had read the reviews and were worried about the hotel but we were very pleasantly surprised. The hotel was very clean and well maintained it is an older property but that was one of the things we enjoyed the propoerty is... More