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All 175 Cancun hotels

Casa Maya Cancun

3.5 of 5 Hotel   |   Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Hotel amenities
Casa Maya Cancun

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Ranked #74 of 175 hotels in Cancun
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658 people have reviewed this hotel

Traveler rating
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    118
    62
    50
See reviews for
228
204
9
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
York, United Kingdom
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed yesterday NEW

To be on the beach is amazing - the view from our room was magnificent - right over to the Isla Mujeres (visit it). The balcony is like a concrete block but it is a good place to sit and relax. The apartment - one bedroom - was kept beautifully clean by the excellent maid - and it was very... More

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Aurora, Utah, United States
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Yes, the Casa Maya is one of the older hotels in Cancun and the rooms are a little dated. But we didn't go there to stay holed up in the room. We had a great view of the ocean. The white sand beach is soft as sugar. The waters are calm for our non-swimming friend to enjoy. I don't know... More

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San Diego
Top Contributor
64 reviews 64 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

A lot of reviews focus on the room decor (which is a little dated), but look past this to the BEST beach in Cancun. The resort itself is exceptionally clean, staff go out of their way to be helpful and friendly. Lots of security, lots of activities, and great food. Admittedly the menu is somewhat limited, but we never had... More

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cuenca
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We have stayed at the Westin, the Omni, The Hardrock, and Mayan Palace. I must say that the VERY BEST WATER was at the Casa Maya. We do not like the hard waves that knock you over We loved the calm water and spent hours doing our exercise program. The buffets are the least expensive we found in Cancun, and... More

Was this review helpful? Yes 2
Minneapolis, Minnesota
1 review
4 of 5 stars Reviewed 1 week ago

My husband and I booked a last minute trip for our anniversary. We were supposed to stay in Riviera Maya and with some complications upon arrival,.ended up switching to Casa Maya. I have to say I was nervous about the appearance, but after staying for a week, we will absolutely be going back to Casa Maya. We checked in late... More

Was this review helpful? Yes 1
Brooklyn, New York
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I was very worried about staying in Casa Maya. Interval International has it rated as a 4-5 star resort but some of the reviews on this site were not so favorable. I am glad we went. Lets start with the Cons: Unless you are one of there "ELITE MEMBERS" you will have a old run down room. The grocery store... More

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West Branch, Iowa, United States
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My bestie and I made last minute spring break plans. With less than a month to go, we were limited on timeshare exchange options. With the spotty reviews, we headed to Casa Maya with a "Que Sera, Sera" attitude. We were very pleasantly surprised! First, the service and good natured friendliness of the staff was first rate! We did not... More

Was this review helpful? Yes 1
Concord, California
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff at Casa Maya was great. Too bad the property was only OK. This is an older property, and while it was clean and the grounds were well maintained, the rooms were old, worn and tired looking. Each room has an ocean view with a balcony, however while sitting on the balcony your ocean view is blocked by the... More

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Seabeck, Washington
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our first visit to Cancun so we have nothing else to compare it to. We chose Casa Maya because of it's location and price. Unlike many others, upon arrival we were not turned over to a private "concierge" or time share salesman. Maybe arriving at night is the key! We reserved a king room with a bed for... More

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Union, New Jersey, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We just returned from a fantastic 2 week vacation at Casa Maya. We have been owners at Casa Maya for 20 years and upgraded to Elite status last year. Loved our concierge Geraldine. We have never been disappointed with any of our stays. Always have had great accommodations. Love the property and location..The resort is so clean and the staff... More

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Additional Information about Casa Maya Cancun

Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#54 Family Hotel in Cancun
#60 On the Beach Hotel in Cancun
#74 Spa Hotel in Cancun
#74 Business Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
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Also Known As:
Casa Maya Cancun Hotel
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Hotel Casa Maya
Imperial Fiesta Club Hotel Casa Maya

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