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All 178 Cancun hotels

Casa Maya Cancun

3.5 of 5 Hotel   |   Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
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Casa Maya Cancun
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Ranked #73 of 178 Hotels in Cancun
A recent review
4 of 5 stars reviewed 4 days ago
TexasRoadtripper Houston, Texas
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779 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Top Contributor
51 reviews 51 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Sraff - Very Friendly Check In/Out - Fast. Ana at Front Desk Exceptional. She gave me an awesome Room #2325. Room - Updated beautiful King Jr. Suite with lovely white marble floors. 180 degree Ocean View. Cold Cold A/C. Super comfy bed. Full Kitchen, with utensils, pots, dishes, new appliances. Dining Room table seated 6. Living area had sofa, flat... More 

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Grapeview, Washington
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We own a time share week at this resort. We love the place! All staff are pleasant. They are always cleaning something. Our room was spacious and clean. The beach at this location makes it easy to swim. There are no breakers here. The food is very good with a good assortment of meals. The breakfast buffet is my favorite.... More 

Was this review helpful? Yes 2
Coweta, Oklahoma
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We arrived in Cancun only to have to wait in a long line for more than 2 hours just to get thru customs and Immigration. We just wanted to get to the Hotel. We were cornered by a sales person at the airport. She was very persistent! Finally arrived at the hotel only to be told that it would take... More 

Was this review helpful? Yes 1
Juneau, Alaska
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We missed our connecting flight due to the holiday rush. We tried calling the number on our reservation confirmation but received no answer (Jan 1st holiday- reservation department was closed). When we arrived the following day, we found out we were suppose to call some 24 hour number. Besides that, they showed our reservation was cancelled twice with 2 sets... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Very affordable hotel with very nice beaches. Close to many activities. Hotel quiet if not in Cancun to party, then very good. Hotel could use remodel. And services can be slow. Spa terribly overpriced. Would come again.

Was this review helpful? Yes 1
Minneapolis, Minnesota
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here in December of 2014, the week prior to Christmas. We used a timeshare belonging to her father, which he has held for many years. We stayed in a two bedroom suite on the 2808, a two-bedroom suite with a kitchen, living room, two bathrooms, and three balconies which are connected. Let me start by... More 

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Warsaw
Contributor
15 reviews 15 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 3 weeks ago

First of all – don't stay at this part of zona hotelara. Stay more to the south – the beach there is wide (like four times wider then in front of Casa Maya) and way more beautiful, with light blue sea. I read trip advisor reviews before going to Casa Maya and someone described that beach as „great”. No way.... More 

Was this review helpful? Yes 1
Caledon, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I was wary of this hotel based on many past reviews but was pleasantly surprised. We stayed in a 1 bedroom suite on a Getaway through I.I. The suite was clean, spacious and yes, a little outdated but quickly felt like home. It was perfect for our family of five...extra cot was $30 per night US. We were able to... More 

Was this review helpful? Yes 3
wdmslp, Public Relations Manager at Casa Maya Cancun, responded to this review

Dear Kathy, Thanks for your review. We will work in your recommendations to provide a better experience in the future. We hope soon see you soon in the hotel. Thanks! More 

Kelowna, Canada
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Love my Casa Maya e-lite timeshare on the 5th floor not in the main building. Staff is very nice. Cleaning staff gives us clean sheets every day and does our dishes. Free breakfast and afternoon snaks. Busses go by every 5 min. In to town or down to the entertainment and hotel zone. Went to Walmart and bought some groceries.... More 

Was this review helpful? Yes 4
wdmslp, Public Relations Manager at Casa Maya Cancun, responded to this review

Dear Ruth, Thanks for your review. We will work in your recommendations to provide a better experience in the future. We hope soon see you soon in the hotel. Thanks! More 

Boston, Massachusetts
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at Casa Maya between Dec 20 to Dec 24, on a short winter break. Overall the stay was very comfortable and enjoyable. The pros: -Great breakfast (includes variety of fresh fruits, juices, omelet and quesadilla bar and many other mexican/continental items) -Nice pool -The beach is awesome, it is very clean, clear. The hotel has marked a perimeter,... More 

Was this review helpful? Yes 3
wdmslp, Public Relations Manager at Casa Maya Cancun, responded to this review

Dear Lizz, Thanks for your review. We will work in your recommendations to provide a better experience in the future. We hope soon see you soon in the hotel. Thanks! More 

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Additional Information about Casa Maya Cancun

Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
Number of rooms: 370
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Also Known As:
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Imperial Fiesta Club Hotel Casa Maya
Hotel Style:
#40 Spa Hotel in Cancun
#57 On the Beach Hotel in Cancun

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