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Casa Maya Cancun

3.5 of 5 Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
#72 of 174 hotels in Cancun
716 Reviews 3.5 of 5 stars
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Casa Maya Cancun
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Casa Maya Cancun
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  • Reviews (716)
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716 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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English first
Eger, Hungary
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

It is in the hotel zone with beautiful private beach. The city and public beaches are 5 minutes by bus. This is a fairly old hotel which is felt in the furniture and the smell but in exchange it is cheap. Perhaps one of the cheapest five -star hotel in the hotel zone. The hotel has pools, restaurants, bars, convenience... More

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Massapequa, New York
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 2 days ago NEW

I was pleasantly surprised at how much we enjoyed our stay at Casa Maya. After reading (and re-reading) all of the past reviews, I was a bit nervous having been to Cancun a number of times staying in some of the 'swankier' hotels. We traded our timeshare for a 2 bedroom suite - and it was more than spacious for... More

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New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Cancun is hands down one of the places we are always traveling to. The very first time we went to Cancun we stayed here and it was amazing because we have timeshare (not theirs) and exchanged it for the one bedroom there. Room was very clean the staff was amazing. However the second time we didnt get to use our... More

Was this review helpful? Yes 1
Houston, Texas
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Since we have come to rely on tripadvisor for accurate and helpful reviews and comments, we are motivated to pass along some (okay, maybe more than "some") of our own experiences and insights, so take and use what you will. This property sits on an exceptional beach front (one reviewer remarked that "all hotels in Cancun have nice beaches", which... More

Was this review helpful? Yes 7
West Midlands
Contributor
12 reviews 12 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We first visited this hotel back in 2003 through an RCI exchange. We were so impressed we bought into their Imperial Fiesta Club. This year (June 14) we decided to upgrade into their Elite program and were immediately allowed transfer into an Elite room and use all of the Elite benefits during our vacation. What makes this resort special to... More

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Roswell, Georgia, USA
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed casa maya 2013 and 2014 summer, one bedroom timeshare for one week. staff are very nice and friendly, nice buffet restaurant. There is a kitchen, so we can save much money. Bus stop is not far from hotel, also have taxi service. Beach front hotel, I love it.

Was this review helpful? Yes 1
Fort Worth, Texas
Top Contributor
178 reviews 178 reviews
22 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Ok, so maybe I shouldn't be reviewing this place since I stayed here many, many years ago....BUT we had a very nice stay..back then...maybe something has happened as there appears to be a fair amount of uneven reviews here. Our suite was huge with a sofa , chairs, dinner table, large TV, stocked kitchenette, and a seperate big bedroom with... More

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 weeks ago

The facilities are very old with little mantainance done troughout the years. The floor on the rooms is of a very old tile and it is hurtful to walk given that it has big gaps between the tiles. Also the smell of the rooms was terrible giving an impact of dirtiness altogether. The food was not good at all. It... More

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 22, 2014

The worst customer service ever once the hotel found out we was looking at another hotel, not to buy a timeshare, but just to look the hotels so called manager Norma Soto i believe her name was just started scolding use and tried to add additional charges 200+ US dollars on the hotel bill, stating that there is an extra... More

Was this review helpful? Yes 2
Herne Bay, United Kingdom
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 19, 2014

Can't wait to return in 2016 excellent stay lovely helpful staff including our lovely concierge Letitia. highly recommend ,great food in Buffett bars and excellent value for money nicely based for further exploring of cancun.

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Additional Information about Casa Maya Cancun

Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
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Also Known As:
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Imperial Fiesta Club Hotel Casa Maya

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Amenities

Hotel Style
#38 Spa Hotel in #56 On the Beach Hotel in #72 Business Hotel in
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Number of rooms
370

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
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  • At what time does the pool open each day?

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