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All 172 Cancun hotels

Casa Maya Cancun

3.5 of 5 Hotel   |   Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
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Casa Maya Cancun
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69%
Ranked #75 of 172 hotels in Cancun
A recent review
4 of 5 stars reviewed 6 days ago
Atlas1175 Fort Worth, Texas
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704 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
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English first
Fort Worth, Texas
Top Contributor
156 reviews 156 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Ok, so maybe I shouldn't be reviewing this place since I stayed here many, many years ago....BUT we had a very nice stay..back then...maybe something has happened as there appears to be a fair amount of uneven reviews here. Our suite was huge with a sofa , chairs, dinner table, large TV, stocked kitchenette, and a seperate big bedroom with... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

The facilities are very old with little mantainance done troughout the years. The floor on the rooms is of a very old tile and it is hurtful to walk given that it has big gaps between the tiles. Also the smell of the rooms was terrible giving an impact of dirtiness altogether. The food was not good at all. It... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The worst customer service ever once the hotel found out we was looking at another hotel, not to buy a timeshare, but just to look the hotels so called manager Norma Soto i believe her name was just started scolding use and tried to add additional charges 200+ US dollars on the hotel bill, stating that there is an extra... More

Was this review helpful? Yes 1
Herne Bay, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Can't wait to return in 2016 excellent stay lovely helpful staff including our lovely concierge Letitia. highly recommend ,great food in Buffett bars and excellent value for money nicely based for further exploring of cancun.

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Vancouver, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

Loved everything about our Casa Maya experience especially the "free room" for 1/2 hr after checking out. We checked out at 11am... stored our luggage at the front desk and spent the day on the beach while we waited for our early evening flight..... So nice to be able to have a quick shower and freshen up in the "free... More

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Alta Loma, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

First of all, I tried booking transportation to and from the airport and I never received a call back. According to their rules you need to book 72 hrs in advance. I left several messages to their transportation dept. We ended paying $66.00 to get to our hotel. We had a late arrival and we were all hungry, we just... More

Was this review helpful? Yes 2
Denver
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Half the rooms are right on the highway so be careful. We were there in off season and after 2 other room switched finally got an Oceanside room that smelled like mildew and were told it was the pnly room available. DOUBT IT THE PLACE SEEMED EMPTY ALL WEEK. The view is lovely and the beach is decent but small... More

Was this review helpful? Yes 1
Scarsdale, New York
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We just came back from a vacation from Cancun. We stayed in Hotel Casa Maya, Mexico. We booked this place through Interval International as an exchange for our Marriot Resort Time share. We got one bedroom with Kitchen facility. The room was terrible and the carpets were wet and smelling. We did not get a great view. When asked to... More

Was this review helpful? Yes 3
Ocala, Florida
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The food was terrible. The ceiling was breaking and was leaking all over my clothes. I found multiple LARGE roaches throughout my unit. The cabinets were broken. There was mold everywhere. Extremely dissatisfied with the location. All the furniture was from over 30 years ago and the place was falling apart . The only good thing was that it was... More

Was this review helpful? Yes 2
Brighton and Hove, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our stay at the Casa Maya was good we booked through our timeshare, we had a room on the top floor very spacious and clean, a very well equiped kitchen, the view from the balcony was stunning, we didn't eat at the hotel's restaurant but we did see that everday the had a theme boufet. The location is very good,... More

Was this review helpful? Yes 5
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Additional Information about Casa Maya Cancun

Address: Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa Maya Cancun 3.5*
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Also Known As:
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Hotel Casa Maya Cancun
Cancun Casa Maya
Imperial Fiesta Club Hotel Casa Maya

514 photos of this hotel

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#38 Spa Hotel in Cancun #58 On the Beach Hotel in Cancun
Hotel Class
Number of rooms
370

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