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Casa Maya Cancun

Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
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Casa Maya Cancun
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938 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nashville, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Many of the staff has been there for over 20+ years. They know you by name and what you drink by day 2. Juan, Wilbert and Jorge at the pool. The door man Jose was a tremendous help saving me lots of money with great tips and shortcuts. He has a lot of knowledge. The timeshare sellers were obnoxious!!!

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Miami, Florida
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I usually stay at the Royals in Cancun, but chose this hotel for this trip. This place is not as upscale as the other places, but I was very satisfied with the service from their staff and the beach! Awesome beach and close to downtown Cancun as well as the city. 13 of us stayed there and really enjoyed it.... More 

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6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at Casa Maya for 10 days where our breakfast was included. Unfortunately, every day the food was the same. We were hoping that maybe every three days they would do something else, but it did not happen. On our second day, we went to the pool bar. The food was good, the service as well. When it came... More 

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Travelers are raving about these Cancun hotels

1 review
5 of 5 stars Reviewed 1 week ago

Although the Casa Maya is an older property and perhaps a little tired, it is the BEST location, food, drinks, people and service. We LOVE everything about it! It's hard to go to Cancun and not stay there! To us, it's like going home. We wish we had renewed our timeshare there... A great resort with a character all its... More 

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Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago

We were mostly looking for an affordable hotel with a great beach for our little ones. And that is what we got. The hotel is nothing special, nice and clean but not fancy. The staff was remarkably friendly. I think they wanted to sell us a timeshare, but they didn't press and we didn't get "the talk". And the beach... More 

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Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We always stay at Casa Maya. There might be fancier places, but Casa Maya feels like home! Very clean, good food on location, and steps from the water. Also close to the bus line going either direction, down the street from Scuba Cancun and La Palapa del Mezcal on the other side. You can also get a taxi at the... More 

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bangkok
Level Contributor
93 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed July 28, 2015

This hotel looks and feels old but was ok for a 2 night stay. Way overpriced as I believe everything is in the hotel zone. I must say the beach was quite nice, white sugary sand. Breakfast was pretty good.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 27, 2015

This is an older hotel but well taken care of. We exchanged in II and got a nice room with a view , daily maid service, that was over the top great , nice beach and pools . Easy to get to bus or taxi. Would recommend for a nice relaxing vacation away from all of the rowdy drunks at... More 

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Boston, Massachusetts
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 19, 2015

for an older property it is very well maintained. the common property is meticulously maintained ... i couldn't find anything out of place or in need of repair. the wifi worked very well, the lights, safe, tv, etc all worked well. there were enough receptacles but bring a power strip if you have lots of devices. the breakfast buffet was... More 

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California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 18, 2015

Highly recommend this place. Not only are the grounds and hotel beautiful, but so are the people who work here. A1 customer service. The beach is clean and well maintained. There are plenty of lounge chairs and umbrellas for everyone

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