We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Omni Cancun Hotel & Villas

4.0 of 5 Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Hotel website
Hotel deals
Special Offer
12% Off! Book Now & Save!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Omni Cancun Hotel & Villas
Professional photos View all
Browse nearby
Omni Cancun Hotel & Villas
Write a Review

3,542 reviews from our community

Traveler rating
    1,846
    1,051
    350
    179
    116
See reviews for
1,085
1,206
78
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (727)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3542)
  • Mar-May only
    (951)
  • Jun-Aug only
    (980)
  • Sep-Nov only
    (639)
  • Dec-Feb only
    (972)
All months
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Spent our 28th anniversary at the Omni for five days. Daily room service did not always replenish soap, tissues or coffee. The all-inclusive was nice but we had to constantly seek out service. Rarely did the staff approach us asking if we wanted a drink or anything else.The front concierge service was good in getting us reservations at local restaurants.... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I come to Cancun about every 3-4 months and Omni is always a destination of mine. The food here is great and the pool service is wonderful, I would recommend bringing plenty of tip money with you since that is what they work for. The entertainment staff makes the trip even more special, with the activities through out the day... More 

Was this review helpful? Yes 1
Seymour, Indiana
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

The Omni Cancun has seen better days. She's showing her age except for the new restaurant. That space was beautiful. But the food/bar service staff throughout the whole property was disappointing. We hadn't stayed for about 10 years and truly expected the quality service of years past. The hotel needs a huge facelift from sidewalks to plumbing in guest rooms.... More 

Was this review helpful? Yes
Calgary, Canada
Top Contributor
142 reviews 142 reviews
35 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have been Vacation Club members for more than 10 years now and went back after 2 years and just had a wonderful time. All staff is very nice and attentive, from the Vacation Club staff, to waitresses at the lobby bar, waiters and managers at restaurants, Jacuzzi bar, etc. We really love that place! Thank you all!

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed 3 days ago NEW

We went to the Omni Cancun Feb 21-Feb28. They were very busy with a party of 180 people so us being vacation members had a bad experience. When we were sitting outside we didn't realize the person we were talking to was the owner of the Omni, he said he worked there. We have had a great experience coming to... More 

Was this review helpful? Yes 1
Madison, Wisconsin, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very nice hotel with clean rooms. The staff was nice, but very pushy when it came to tipping. This is an all-inclusive, but you need to bring money wherever you go to tip. We had booked a lagoon view, king room, but were surprised when we our bellman took us to the an oceanview room. The room was nice, clean,... More 

Was this review helpful? Yes
Montreal, Canada
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The omni cancun is a good hotel. Clean, well located in the hotel zone, nice pools, very good food, strong drinks, passable house win, nice beach, excellent friendly staff, proper right gym. The downside: hotel is not new and rooms are basic, resort requires at least one more specialty restaurant. Da vinci's is quite alright but la deva is not... More 

Was this review helpful? Yes 1
Geneva, Illinois
Contributor
18 reviews 18 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

What's important to us, is that everything we want is close by, and we don't need to walk forever to get what we want. OMNI has just that! They have a beautiful beach with 2 bars located ON THE beach, a restaurant on the beach and a Jacuzzi on the beach. Perfect!!!! This is a very nice hotel, not too... More 

Was this review helpful? Yes 1
Tucson, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Probably more like a 3.5 to 4 Star. Not a 4.5 as advertised. There was actually a couple of times that no water came out of the shower or tub. The room we had was badly in need of renovation and the hotel is advertised as "recently renovated".

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
London, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

The Omni Cancun is a fantastic hotel with many features that could make it a 5*; however it is let down slightly with its evening food choices. Bedrooms- The bedrooms are lovely. I had a lagoon view- which turned out to be the better choice as a load of loud teenagers begun to arrive during our stay who were up... More 

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Omni Cancun Hotel & Villas? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Da Vinci(34)
  • Pina colada(34)
  • Very good(31)
  • Sushi bar(31)
  • Room service(28)
  • Ocean views(22)
  • Pool area(11)
  • All-inclusive package(9)
  • Lounge chair(8)
  • Great time(7)

Additional Information about Omni Cancun Hotel & Villas

Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Cancun Hotel & Villas 4*
Number of rooms: 347
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Agoda, Cheap Tickets, Orbitz, Hotwire, HotelTravel.com, Hotels.com, getaroom.com, TripOnline SA, Odigeo, Jetsetter and Tingo so you can book your Omni Cancun Hotel & Villas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun
Hotel Style:
#11 Business Hotel in Cancun
#23 Family Hotel in Cancun
#30 Romantic Hotel in Cancun
#32 Spa Hotel in Cancun
#33 Luxury Hotel in Cancun
#46 On the Beach Hotel in Cancun

2,588 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2256)
Viewed
Dining (181)
Viewed
Pool/beach area (611)
Viewed
Bathroom (15)
Viewed
Hotel & grounds (464)
Viewed
View from room (179)
Viewed
Room/suite (270)
Viewed
Business center/function rooms (10)
Viewed
Family/play areas (18)
Viewed
0:29
Videos (3)
Viewed
Other (505)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (305)
Viewed
Amenities (35)
Viewed
Beach (13)
Viewed
Deluxe Room (25)
Viewed
Executive Suite (29)
Viewed
Pools (19)
Viewed
Premier Room (26)
Viewed
Presidential Suite (60)
Viewed
Restaurants and Bars (15)
Viewed
The Hotel (31)
Viewed
Villa (52)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Hotel & grounds (9)
Viewed
Pool/beach area (3)
Viewed
Dining (4)
Viewed
Room/suite (4)
Viewed
View from room (2)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay