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Omni Cancun Hotel & Villas

4.0 of 5 Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
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Omni Cancun Hotel & Villas
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Omni Cancun Hotel & Villas
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3,283 reviews from our community

Traveler rating
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986
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Ridgeville, Ohio
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

My wife and I stayed at The Omni from November 16-23 (7 nights). The staff was fantastic! Jose & David at the Concierge Desk and Alex gave us great information on touring Cancun & Isla Mujeres. Jose always called me by name and everyone was eager to help or answer questions. The Omni is upgrading their rooms & facilities for... More

Was this review helpful? Yes 4
Long Island, New York
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Being in the travel business for many years, all I can honestly say after all the resorts I have been to all over the world, including others in Cancun, none can compare to the Omni. From the first time I came here in 2003, it never ceases to amaze me with it's hospitality. When you arrive all you see are... More

Was this review helpful? Yes 2
Blue Bell, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just got back from a terrific week at the Omni Cancun! Let me say that the service was impeccable! Truly! The staff could not do more for us! Some of the staff who deserve recognition are: Rene, Oscar at the pool, Ulices on the beach, Wilbert the concierge and Marco and Antonio running the entertainment. Nothing is too much... More

Was this review helpful? Yes 4
Indianapolis, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

We visited the Omni the week of 11/16/14 and spent seven days there. It was an absolute joy to stay there with helpful staff (look for David and Ignosio). We will be returning to Cancun later this year and will absolutely book the Omni. Highly Recommended!

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 2
New York City, New York
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed here in November with Family, As a Timeshare Owner I traded into the Omni, The charge is 140.00 a day for the all inclusive. We were very disappointed with our stay and the value. They have a couple of restaurants, Italian, Buffet. Pina Colada/Deva and La Vista. While we were there La Vista was closed, we were told... More

Was this review helpful? Yes 1
Portland, Oregon
1 review
5 of 5 stars Reviewed 3 days ago NEW

I was a little hesitant to get a massage at a resort, because it couldn't possibly be as good as my regular masseuse, right? Wrong!! Omni ranks right up there in my top massage experiences. I got an 80 minute massage from Elvia, and she was fantastic! She found muscles I didn't know I had and worked them out with... More

Was this review helpful? Yes 1
Dallas, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have stayed here twice now. It is a great, clean hotel with great pools and a fantastic hot tub with a bar...my favorite part! Food and service were good and the beach is great too. It is a long walk down to the bus though, but it is decorated with a nice waterfall. Overall it is my favorite hotel... More

Was this review helpful? Yes 1
Woodland, California
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Stayed at the Omni as a single for a 6 day stay. Couldn't ask for anything more. The service was so awesome, I had to take notes on who to mention in this review. Roger at Kuku's Bar was was way cool, never leaving an empty cup on the bar, keeping the good times rolling. Miguel at the amazing DaVinci's... More

Was this review helpful? Yes 2
Atlanta, Georgia
1 review
2 of 5 stars Reviewed 4 days ago NEW

This was third time visiting Cancun All inclusive hotel with my family including 5 and 4 years old kids. However, this hotel service was the worst than others. No greeting in the front desk. No explaining how to use hotel facilities including restaurants and pool rules. No welcome Kits for kids. and really not all friendly staffs. I can say... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

We are here at the moment via Virgin Holidays. At the time of booking we were not told that 4 out of 7 of the restaurants are not open. The main buffet restaurant is closed for renovation and you have to eat in a make shift place in a conference room, not pleasant. There are building works going on all... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Da Vinci(34)
  • Pina colada(34)
  • Very good(31)
  • Sushi bar(31)
  • Room service(28)
  • Ocean views(22)
  • Pool area(11)
  • All-inclusive package(9)
  • Lounge chair(8)
  • Vacation Club(7)

Additional Information about Omni Cancun Hotel & Villas

Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Cancun Hotel & Villas 4*
Number of rooms: 347
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Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun

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