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Omni Cancun Hotel & Villas

4.0 of 5 Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
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Omni Cancun Hotel & Villas
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Omni Cancun Hotel & Villas
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3,279 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Blue Bell, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed today NEW

We just got back from a terrific week at the Omni Cancun! Let me say that the service was impeccable! Truly! The staff could not do more for us! Some of the staff who deserve recognition are: Rene, Oscar at the pool, Ulices on the beach, Wilbert the concierge and Marco and Antonio running the entertainment. Nothing is too much... More

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New York City, New York
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed here in November with Family, As a Timeshare Owner I traded into the Omni, The charge is 140.00 a day for the all inclusive. We were very disappointed with our stay and the value. They have a couple of restaurants, Italian, Buffet. Pina Colada/Deva and La Vista. While we were there La Vista was closed, we were told... More

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Portland, Oregon
1 review
5 of 5 stars Reviewed yesterday NEW

I was a little hesitant to get a massage at a resort, because it couldn't possibly be as good as my regular masseuse, right? Wrong!! Omni ranks right up there in my top massage experiences. I got an 80 minute massage from Elvia, and she was fantastic! She found muscles I didn't know I had and worked them out with... More

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Dallas, Texas
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have stayed here twice now. It is a great, clean hotel with great pools and a fantastic hot tub with a bar...my favorite part! Food and service were good and the beach is great too. It is a long walk down to the bus though, but it is decorated with a nice waterfall. Overall it is my favorite hotel... More

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Atlanta, Georgia
1 review
2 of 5 stars Reviewed 2 days ago NEW

This was third time visiting Cancun All inclusive hotel with my family including 5 and 4 years old kids. However, this hotel service was the worst than others. No greeting in the front desk. No explaining how to use hotel facilities including restaurants and pool rules. No welcome Kits for kids. and really not all friendly staffs. I can say... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

We are here at the moment via Virgin Holidays. At the time of booking we were not told that 4 out of 7 of the restaurants are not open. The main buffet restaurant is closed for renovation and you have to eat in a make shift place in a conference room, not pleasant. There are building works going on all... More

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Austin, Texas
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We just got back from a week at the Omni Cancun. The hotel was very clean and in excellent condition. The staff was the friendliest and most helpful of almost any place I have ever been. Everyone wears a smile and I was surprised by the fact that so many of the staff were able to remember our name. One... More

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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Me and my other half have just returned from this hotel. We had a great time, the staff are so friendly and efficient. Our room was lovely and had a big balcony. The food at the hotel was great and had plenty of food choices. We ate in all the restaurants and especially loved Da Vincis. The food was fab!!... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

The staff at Omni were absolutely fabulous! Conseulo, we miss you! Mi amore! More than once Consuelo and others went out of their way to make our vacation wonderful! The rooms were clean! The pools were the absolute perfect temperature! The food and drinks were oustanding! The evening shows were awesome! Thank you for an excellent experience, Omni!

Was this review helpful? Yes 1
Sao Paulo, SP
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

We chose this hotel due to its high rated reviews on the Hotels dot com website. We were definitely disappointed. The hotel seems very dated and in fact they were doing renovations during our stay--which would have been nice to know prior to choosing the hotel. The service of the staff was hit and miss. In certain bars and restaurants... More

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Hotel Summarization (Beta)

What travelers say

  • Da Vinci(34)
  • Pina colada(34)
  • Very good(31)
  • Sushi bar(31)
  • Room service(28)
  • Ocean views(22)
  • Pool area(11)
  • All-inclusive package(9)
  • Lounge chair(8)
  • Vacation Club(7)

Additional Information about Omni Cancun Hotel & Villas

Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Cancun Hotel & Villas 4*
Number of rooms: 347
Reservation Options:
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Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun

2,461 photos of this hotel

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View from room (154)
Hotel & grounds (404)
Dining (141)
Pool/beach area (515)
Room/suite (243)
Videos (3)
Business center/function rooms (8)
Family/play areas (15)
Bathroom (14)
Other (635)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (305)
Amenities (35)
Beach (13)
Deluxe Room (25)
Executive Suite (29)
Pools (19)
Premier Room (26)
Presidential Suite (60)
Restaurants and Bars (15)
The Hotel (31)
Villa (52)

Management photos: Courtesy of the property manager

All management photos (25)
Pool/beach area (3)
Room/suite (4)
Hotel & grounds (9)
Dining (4)
View from room (1)
Other (4)
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