We normally don't write reviews and we are very easy going a laid back. We are currently sitting by the pool writing this. There is construction daily with drilling all day. Service is horrible. Mostly unfriendly people in all the resorts we've stayed in. WE Are not part of any time share package. We paid full price for all inclusive... More

I want to start off with saying if You plan a trip in Cancun stay in any hotel But the KRYSTAL and go to any Club but BULLDOGS, Also Stay at the very end of the hotel zone its a very long peninsula and all the stores and resturants are concentrated at the far end, the taxi ride from the... More

Harrast by the airport people, offert low ticket to turist places and only 90mnts presentation is all scam. They asked to show your credict card before to sign a contract. Then you have all kind of broken deals. They did to us to holder citizen on the 64,74 years old. After signde paper we found the no children after 12... More

The hotel is currently under construction and they are working fast to complete the work. All of the hotel staff were extremely polite, friendly and provided excellent service. Balam and the rest of the staff working in the restaurant were so attentive and made us feel special by remembering our names. We had a fantastic massage on the beach front... More

Rude staff, run-down building, and not customer focused. There are much better places to stay in Cancun...like Me Cancun by Melia. Please trust me...spend your hard earned money somewhere else. More

Krystal Cancun, was a perfect vacation for us. We wanted a place to relax and enjoy the beach, and we sure got it. The beach is one of the best along the way, with great waves and a beautiful blue color to it. This was my first time to Mexico, so I can't compare it with any other locations. BUT... More

The private beach and the pool plus the service were great. We have been in room 1630 in the new structure, the room was full of ants. Other then that was great and we hope to come back at december 12 to a better room. Thanks, reut More

If you want to be apart of the Cancun nightlife this hotel has one of the best locations you can get. More

We booked a vacation through Fun&Sun Vacations and it was a nightmare. We were originally going to the Omni ,they Emailed 2 weeks later and said it was full, (after they took our money ) they then told us that we got another place in Mayan riviera at Sandos we said ok and told friends to book close by (... More