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Krystal Cancun

3.5 of 5
Paseo Kukulcan, Cancun 77500, Mexico
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Krystal Cancun
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Krystal Cancun
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2,362 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (407)
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There are newer reviews for Krystal Cancun
See the most recent reviews
County Cork, Ireland
Contributor
11 reviews 11 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

really good location near bars and clubs not a honeymoon hotel but great for young couples or groups of friends amazing white sandy beach at your door step plenty of choice with food and swim up bar is great

Was this review helpful? Yes 1
Paris, France
Contributor
20 reviews 20 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

I love Cancún, i come here like once a year. This hotel have to upgrade. Waiters at restaurant are not friendly at all. Exept The manager. The breakfast To me The breakfast is So important. It helps you to start a good day. It Was So So bad,The only good thing Was The turkey saussages but The pancakes, eggs, french... More 

Was this review helpful? Yes 3
Verona, Italy
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

My friends and I traveled to Krystal Cancun for our college spring break trip. Considering this was a large student trip, we weren't expecting much but what we found over the 5 days we spent there was a bit disappointing. We spent a great deal of money on the all-inclusive package to avoid the need to pay additional fees once... More 

Was this review helpful? Yes 7
Cancun, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Beautiful beach. Very nice service for Mr. Alan. He is very helpful and kindly. I like the hotel. i was in the room 1305 the view was beatiful a I want to comeback my next vacation, the english staff is very good

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Make sure you stay in a Krystal Club room. There was heavy construction on the other side that was really loud. There are also perks such as a seperate check-in, free breakfast, discounts at the hotel restaurant, and a later checkout time. The beach view from our balcony was awesome. Room service was slooooow. We had to call 4 separate... More 

Was this review helpful? Yes 3
Paris A, Gerente at Krystal Cancun, responded to this review

Well.. i am very gald to read this review. However i am checking we are taking so much time to resolve this problems. i will see th8is point with the managers involved Sincerely, Lvpaguilar@krystal-hotels.com More 

Fredericton, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There were certainly some great things about this resort but there were also some pretty big negatives. I've visited many resorts in the past 10 years and sadly, I found the NH Krystal Cancun to be the only one that I wouldn't recommend. Great things: -Beach service was AWESOME. The servers ( especially Jose ) were always available to bring... More 

Was this review helpful? Yes 4
Paris A, Gerente at Krystal Cancun, responded to this review

Thank you do much for these feedbacks i have see different points with the managers involved. We are not longer from NH since 7 years ago. We are from Santa Fe Grupo Hotelero. Please accept my sincerest apologies for all of the issues you had. Let me assure we really take care in our guests satisfaction and we are working... More 

Cleveland, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Krystal through our vacation club for 1 week in March 2015. We chose this hotel because we wanted to be in easy walking distance of restaurants, which it definitely is. This hotel is right the midst of the hotel zone where all of the nigh clubs and bars are, so if that's what you're looking for... More 

Was this review helpful? Yes 6
Paris A, Gerente at Krystal Cancun, responded to this review

Well... Thank you for giving us the chance to meet our hotel and stay with us. It is a pleasure to receive recommendations and good reviews in this site. If there is anyting i may do for you please let me know. Lvpaguilar@krsytal-hotels.com More 

Toronto, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'm currently still staying at this resort, it's my 4th night but I had to write this because my husband and I had a terrible experience today. My husband left his lounge chair to go get some popcorn and as I was getting ready to meet him a lifeguard working on the resort asked me if my husband's crocs belonged... More 

Was this review helpful? Yes 9
Paris A, Gerente at Krystal Cancun, responded to this review

Thank you so much for writinf this email. I remember talking to you in the lobby and you just let me know the problema with the security staff. I told you he tryed to make a joke to you. We took action about this problema you had and this member of staff was suspended for 1 week. Once again i... More 

Fredericton
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Its dificult to judge this hotel fairly as it was Spring BreakCentral while we were there. There were 100's of university students everywhere and they really took over the place. I'll give you the pro's and con's from my perspective. Pro's.....Very close to the bar district. Beach service was awesome, Hosea was our waiter and he would arrive shortly after... More 

Was this review helpful? Yes 3
Paris A, Gerente at Krystal Cancun, responded to this review

I am deeply sorry to read this... Let me assure you we have improve a lor in our services. But during sring break season all the hotels in Cancun get reservation from them. Any hotel i can assure you that. I apologize if you have a bad image from us. We really focus in the satisfaction of our guests. Lvpaguilar@krystal-hotels.com More 

1 review
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I went with my friends in early March of 2015 to enjoy a quiet, peaceful getaway. The resort was find and the all inclusive food was subpar but the worst part was the staff. Not only did I have someone from the housing staff go through my belongings and take money, they tried to tell me my "glass table shattered"... More 

Was this review helpful? Yes 21
Hotel Review Summarization

What travelers say

  • Room service(9)
  • Time share(6)
  • Very good(6)
  • Ocean views(6)
  • Pool area(6)
  • New tower(6)
  • Inclusive package(4)
  • Night club(4)
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Beach (48)
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Honeymoon Suite (53)
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Kids Pool (6)
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Krystal Club Room (57)
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Pool (40)
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Rennovated Krystal Club Room (58)
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The Hotel (69)

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