- Excellent service from RCI people! They really took care of our requirements and needs. - Cheering up and partying was really cool, supported by Oscar Arce (the recreations in the pool guy) who was always devising games in the swimming pool and activities around it, playing soccer, ping-pong, cards and the most important, he took us to the best... more

We stayed through RCI exchange and got put in area of hotel that needs to be updated......rooms were clean and adequate but fixtures were old, rusty, very needy, the sliders didnt open or close right, the door locks were hanging off the doors......staff was excellant, maintenance did come quickly and fix any request but god damm...look around before you book... more

Patti at the club krystal always makes us feel so welcome and is always very accomadating, her smile and service is great she is a welcoming person after our long trip here. more

The staff at NH Krsytal always greeted me with a smile...and the service was wonderful. the room service at night was simply wonderful as well as the breakfast. You should stay at the NH Krystal if you are looking for a responsible hotel price and warm staff. more

Great place to stay. friendly staff,good food. Great location,walking distance to everything shopping,resturants,nite clubs,etc. Some day activites for kids, not alot,but enough to keep them busy while you relax in the sun. Oscar, the guy in charge of entertaining kids was excellent with our girls,ages 8,10. they had a blast with him everyday..Will deffinately go back to NH Krystal again... more

Amazing! we took over 200 college students to Cancun and Oscar at the Nh- Krystal hotel was fantastic. He made sure he got the best deals in the city and we had a blast. Anytime you go to Cancun ask for Oscar and he will take care of you. more

I thought that the food was pretty good, the atmosphere was great and the people were very friendly. The room service was great. All inclusive 24 hours. The food was very good from the room service. What I did not like was the housekeeping. They dont give you any conditioner but instead you get 2 shampoo bottles which they dont... more

We were only in Cancun for one night, but the hotel had good facilities and a reasonable location. The pool was great, and while there was no beach directly in front, there was easy access to the beach. The staff were friendly and helpful, and the room was clean and well appointed. The only disappointment was the shower which while... more

I am here on vacation with my friend. is my second time in cancun and my first time in this hotel everything was very nice the food the emplogies and especially the staff rafael at the front desk is very friendly and so kind! when i was wandering they always help me thank you krystal cancun am sorry but i... more