My husband and I stayed at the Krystal for a few nights and we found the service exceptional. The staff were great, very friendly and helpful. The food in both restaurants was good and the pool area is absolutely stunning. We found the rooms a little tired and in need of some cosmetic maintenance but I believe they are renovating... More

Me and my fiance was staying here for a 3 night weekend. We took the club room which was excellent and the breakfast plus the snacks and wine in the afternoon was delicios. Yes, normally there is also stronger liquids in the club lounge but Wine and Beer is really ok. With the club room you als get to check... More

My daughter and I stayed here in March for 12 days as I attended an International Occupational Health Congress @ the ICC and a week prior to that we explored Cancun to the limits we did and saw lots..and enjoyed the sites and sounds of all our excursions and loved the Mexican foods!! The Mayan ruins etc..were of the best... More

The first room i was shown to i didn't like. Reception was quick to offer an alternative, which was fine until the disco next door made the room shake. Reception found me a quiet alternative room at 11pm. After that, my two day stay went well. If You are looking for a hotel to party from, this is the place... More

I was just in mexico May 10-13 and my fiance and I stayed at this hotel. THe room looked just like the picture and was beautiful (new building 1665). Unfortunately, the first morning we were there when we woke up we noticed ants were in the room, possibly from the sliding balcany doors, but once we told the front desk... More

My wife and I stayed here 5 night from May 3rd, 2012. This was our first vacation inclusive in Cancun. We paid the promotion package 6days 5 nights all inclusive for $299 before taxes. We have to attended the presentation (Be prepare 3 hours not 90 minute as advertised). The location for the beach view was the best because it... More

Do not stay here. They couldn't find our booking, even though I had the booking confirmation and my card had been charged AND we had even emailed to confirm and another staff member said it was confirmed. When given that staff members name were told she had left for the day so they would have to take my credit card... More

My wife and I stayed at the Krystal (our 7th stay) from April 28th through May 4th, 2012. All I can say is thank god the have a new owner. We were last here in April of 2010 and it was time fo some changes from the 80's interiors to current. The Hotel location is the best if you want... More

My wife and I stayed here from May 4th to the 10th. After spending the last 4 months in Afghanistan, I choose this hotel. Not such a good choice. I will start with the positive and that was the food was good and the location I thought was fine. The wait staff was awesome. Now for the not so positive.... More