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Krystal Cancun

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Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
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1 room 1 guest
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Krystal Cancun
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2,746 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

Where do I begin, First you get there and are wowed away by the hotel lobby, the spectacular views and location. Everything is in walking distance. While my group of 5 was there we had an excellent time off of the resort and on the beach. The beach cabanas are comfy and spacious- get there early to get one. Here's... More 

Was this review helpful? Yes 1
Leeds, United Kingdom
2 reviews
4 of 5 stars Reviewed yesterday NEW

A massive resort type hotel with all the usual facilities. We did have the most amazing room with a fantastic view of the sea. The room had kitchen facilities and a sitting area which made the room very comfortable. Not sure why we got this room we were only there for 2 nights, passing through. We were in a new... More 

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A TripAdvisor Member
3 of 5 stars Reviewed 2 days ago NEW

My stay at Krystal Cancun wasn't bad, but there a some well needed updates to be made. Let's start with the bathroom. Whoever designed the half of shower door wasn't thinking. The water from the shower came out of the tub and was all on our floor. The tub was stopped up which caused me to shower in standing water.... More 

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Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

So where do I start? From the minute I walked into this hotel I was not happy. No one in that place is friendly at all. The elevators don't work at all so you might as well use the stairs. The food horrible. I felt like I was in jail. Nothing to eat and everything looks like it's been out... More 

Was this review helpful? Yes 2
Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Krystal Resort Cancun is an good Resort. 1st of all if you are coming with kids its a perfect Resort. Rooms are great. If looking at the resort, Tower A is to your left hand side. If possible, stay away from the left side of Tower A because there is alot of noise on the left side. I think... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

As a family resort it was nice. Yes there was a few thing that need improvement but if u focus on all the negatives then ur just going to make ur trip bad on ur own. Martin in the beach bar is a hidden treasure! He was so nice and down to earth. He made awesome drinks and he listened... More 

Was this review helpful? Yes 1
Crown Point, Indiana
1 review
4 of 5 stars Reviewed 6 days ago NEW

This is our first time vacation in Mexico ,me and my husband.I picked Krystal Cancun due to the good value for all inclusive stay.Upon arrival 8/16/2015 2pm we are told to eat lunch first because the check in time is 3pm then they gave us first floor room 1311 at the very end of the hall and so noisy and... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Best i've been to yet. All rooms have views of the beach which is phenomenal. Beach was spectacular and the pool that stretches through the entire resort with a waterfall at one end and the pool bar at the other is uniquely impressive.

Was this review helpful? Yes 1
New York City, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife and I booked this supposed "all inclusive" resort because of a promotional package they had. The package was supposed to be for a family: a couple and 2 children. Because we don't have children, our package not only automatically changed but after booking the room, we were informed about a presentation we had to attend once we arrived... More 

Was this review helpful? Yes 2
Monterrey, Mexico
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel shows the time in its fachade and in some buildings, althought the hotel is well mantained is not the best luxury resort ; The experience overall was pleasant with some PROs and with also Some CONS. First CON was at the check in, I arrived at 12 in the noon ,and I was said there was still no... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Room service(9)
  • Pool area(6)
  • Ocean views(6)
  • New tower(6)
  • Time share(6)
  • Very good(6)
  • Inclusive package(4)
  • Night club(4)
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2,537 photos of this hotel

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Amenities (119)
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Beach (48)
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Honeymoon Suite (53)
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Kids Pool (6)
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Krystal Club Room (57)
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Pool (40)
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Rennovated Krystal Club Room (58)
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Restaurants and Bars (139)
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The Hotel (69)

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