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Krystal Cancun

Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
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Krystal Cancun
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Krystal Cancun
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2,671 Reviews from our TripAdvisor Community

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Traveler rating
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661
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (441)
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Pittsburgh, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed yesterday NEW

Let's start with the pros, this resort is in a great location, near the end of the beach and close to the heart of all activities. You can walk out the front door and be at shopping and food locations great for nightlife, the one thing you should expect from an all inclusive you have to leave to get it.... More 

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Liverpool, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed yesterday NEW

one of the worst hotels we have ever stayed . we give 1 star because we cannot give less . the initial room they gave us 1773 was extremely noisy , despite being in the new tower . Therefore we could not sleep for 3 nights in a row. We asked 10 times for the "do not disturb" sign and... More 

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1 review
1 of 5 stars Reviewed 5 days ago NEW

Do not stay at this hotel. All the photos on their website are extremely deceiving. We booked our room with an upgrade for a beach view and when we arrived we received a room with spotty wiring (I could actually see the closet light wires taped together and connected to a light bulb), an ac unit that did not work... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

A good hotel in an excelent location. Clean, organized, good infrastructure and service. Internet worked very well inside my room, but wi-fi didn't work outside. Swimming pools and beach structure are excelent.

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this trip very last minute on a deal we found online and i'm so glad we did!! We stayed at the newer tower of the hotel amd we had an amazing view of the ocean . The room was average but it was clean and confortable and they kept the mini fridge well stocked. The pool are was... More 

Was this review helpful? Yes 2
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago

My family went here on a Book VIP vacation. We got the hotel for a very reasonable price and in exchange we had to listen to their 'vacation club' presentation. We arrived to the hotel and found the staff to be decently friendly, but nowhere near as nice as we have encountered on previous trips to the area. We checked... More 

Was this review helpful? Yes 4
Ashburn, Virginia, United States
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel seemed kid friendly, but also a major party spot. From sunset to sundown, this hotel was always lively. If you are looking for a relaxing vacation spot, Krystal Cancun is not the place. Live music, a pool central to everything, pool tables in the lobby, bars and restaurants all over the place, you will not be bored. This... More 

Was this review helpful? Yes 1
Paris A, Gerente at Krystal Cancun, responded to this review

Thank you so much for reviewing us. We truly beleive in service and we improve based in our guests's feedbacks. Thank you for your inpits. We haven't had the problema of seaweed befre i can assure you that we had this roblem for 2 weeks but now the beach is ok. Hopefully we can welcome you back once again. Lvpaguilar@krystal-hotels.com More 

Potomac, Maryland
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel does not claim to be a 5 star hotel nad they do not charge you for 5 stars. It is located right on the water. Beautiful private beach, clean rooms with all basic features. Nice breakfast for a moderate price. My kids and I really enjoyed this vacation.

Was this review helpful? Yes 3
Paris A, Gerente at Krystal Cancun, responded to this review

Thank you for sending us your comments about Krystal Cancun Gracias... We really try to give a quality stay to ll of our guests. I can assure you we are an excellent Budget hotel and guests can have more than what they are paying. We really appreciate yout time Lvpaguilar@krystal-hotels.com More 

5 of 5 stars Reviewed 2 weeks ago

We got there in the evening exhausted and our first encounter was with Julio..He was great..very friendly, helpful, and took pride in his customer service and the way he treated us. He made sure to help us understand things and to make sure we had the things we needed or asked for quickly. Very informative, courteous always smiling and ready... More 

Was this review helpful? Yes 2
Paris A, Gerente at Krystal Cancun, responded to this review

Wow!!! Gracias... I am glad you liked the service we offer in the hotel. I will read this review to Julio. He is a great person See you soon! Lvpaguilar@krystal-hotels.com More 

Morgantown, West Virginia
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was there in June/July with wife,son and his girlfriend. This place is endless! Something for every age. I was so relaxed even with the very humid temperatures. The room was outstanding and very relaxing to come back to after a long day at the pool and the ocean. The Hotel was very clean and the staff was remarkable. Met a... More 

Was this review helpful? Yes 3
Paris A, Gerente at Krystal Cancun, responded to this review

Ohhhhh!!! Thank you so so much... You are such a lovely family. And i am really glad to meet people like you in the hotrel Muchas Gracias for you mention in this review. Always at your service, Lvpaguilar@krystal-hotels.com More 

Hotel Review Summarization

What travelers say

  • Room service(9)
  • Pool area(6)
  • Ocean views(6)
  • New tower(6)
  • Time share(6)
  • Very good(6)
  • Inclusive package(4)
  • Night club(4)
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2,496 photos of this hotel

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Hotel & grounds (369)
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Pool/beach area (432)
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Room/suite (214)
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Bathroom (34)
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Family/play areas (21)
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Dining (84)
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Business center/function rooms (4)
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Videos (1)
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Other (451)

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Amenities (119)
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Beach (48)
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Honeymoon Suite (53)
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Kids Pool (6)
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Krystal Club Room (57)
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Pool (40)
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Rennovated Krystal Club Room (58)
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Restaurants and Bars (139)
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The Hotel (69)

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Hotel & grounds (5)
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Business center/function rooms (7)
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Dining (8)
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Room/suite (10)
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View from room (1)
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Other (34)
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