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All 172 Cancun hotels

Krystal Cancun

3.5 of 5 Hotel   |   Paseo Kukulcan, Cancun 77500, Mexico
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Krystal Cancun
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Ranked #69 of 172 hotels in Cancun
A recent review
5 of 5 stars reviewed 4 days ago
Nancy F
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1,818 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (337)
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English first
Edinburgh, United Kingdom
14 reviews 14 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Was booked here for our annual vacation of 12 nts. The hotel is listed as a 4* property. This rating I would seriously doubt and In my opinion it would be lucky to scrape a 2* rating. We only lasted for two nights and gave up and have moved to another hotel in Cancun. The staff when trying to sort... More

Was this review helpful? Yes 1
Billings, Montana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

My husband and I have been nothing but quiet, heavy tipping guests yet the staff (and especially management) have been worse than a motel 6 run by tweekers (aside from Frank).After 5 times calling for room service at lunch and being hung up on I gave up. At dinner I called a total of 14 times. The manager promised someone... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

When we first arrived we noticed that the lobby was extremely warm. I understand it is cancun, but if you are going to have an enclosed lobby it should be well air conditioned. When we entered our room we noticed it was warm as well. The air conditioning could not keep up with the conditions, considering that the window had... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 days ago NEW

Krystal was so much fun! To start off the bellboys are awesome! Julio, was great he gave us some insider tips about Cancun and the hotel. We got the all-inclusive package for 4 nights and five days! I recommend making reservations early in the morning for the El Portero Restaurant (which was delicious). The rooms are good, and the only... More

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Lincoln, Nebraska
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here with 3 other couples (all in their 30s) for 1 week. Our rooms could not have been more different even though we paid the same. Don't prepay for ocean view. Just get there and see if you get one anyway and if you don't, ask to switch. Food is decent- except for room service which was wrong each... More

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A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

I was apprehensive about resort with the mixed reviews but a wonderful time! We didn't do the all inclusive but paid a few times for various times. Everything was great - service, food, room, location, child care on site! Will definitely go again! Within walking distance of most anything you want to do! Thanks for amazing time!! See you next... More

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Saint Louis, Missouri
1 review
3 of 5 stars Reviewed 6 days ago NEW

I've been there before and was very happy with the room and service. The food is better than any all inclusive I've been to in Mexico. The service on my previous visit was fabulous. This trip not so much. Rafael was the saving grace. He took care of us and got things done. The staff in the Mexican restaurant was... More

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Louisville, Kentucky
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

All depend how much you want to spend. Our room was ready at 3pm, clean, no smelly, good beds, good food, and decent service. We really enjoy our vacations. 5 nights with all meals and drinks. Was a family trip. And we got nice discounts in ours tours, compering from outside tours offers. Maybe the elevator is not in excellent... More

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Sydney, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

If you want a relaxing, enjoyable holiday without the problems stay elsewhere. I have been to cancun several times and this was by far my least favourite visit. Where should i start? We booked 6 rooms for a week and the problems were ongoing. Let me first tell you to pros about this hotel. The pool is amazing and the... More

Was this review helpful? Yes 1
columbus, oh
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Spent an all inclusive week there in June. The property was well maintained, although going through some noisy construction and renovations. Food was average at best. Nothing very memorable. They did have an outstanding beach. Biggest disappointment was the service. Previously, at another resort on the strip, the waiters and staff made you feel like VIP's. At Krystal, you had... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Room service(10)
  • Time share(7)
  • Pool area(7)
  • New tower(7)
  • Very good(7)
  • Ocean views(6)
  • Inclusive package(5)
  • Night club(4)
  • Hotel zone(3)
  • Spring Break(3)

Additional Information about Krystal Cancun

Address: Paseo Kukulcan, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Krystal Cancun 3.5*
Reservation Options:
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun

1,340 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (1298)
View from room (157)
Pool/beach area (280)
Hotel & grounds (247)
Room/suite (145)
Dining (59)
Family/play areas (17)
Bathroom (25)
Videos (1)
Other (367)

Management photos: Courtesy of the property manager

All management photos (43)
Room/suite (5)
Hotel & grounds (3)
Dining (5)
View from room (1)
Other (29)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#36 Spa Hotel in Cancun #54 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun — the heart of the activities and entertainment district of Cancun — yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel’s panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation.Our resort’s stunning rooms and suites have been designed for every kind of traveler in mind, from our Family Rooms, which provides more space, to our ocean view guest rooms, to our Suites — including the Master and Presidential Suites which have their own private pools!We’ll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event.When it’s time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 
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