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Krystal Cancun

3.5 of 5
Paseo Kukulcan,, Cancun 77500, Mexico
Hotel amenities
Krystal Cancun
Ranked #72 of 175 hotels in Cancun
3.5 of 5 stars 835 Reviews
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835 reviews from our community

What travelers say about this hotel
  • New tower(20)
  • Room service(13)
  • Time share(13)
  • Very nice(13)
  • Pool area(12)
  • Hotel staff(7)
  • Ocean views(6)
  • Vacation Club(4)
  • El Mortero(4)
Traveler rating
    199
    252
    142
    114
    128
Only show reviews for Family (131) | Couples (286) | Business (33)
Date Rating
London, United Kingdom
1 review
1 of 5 stars Reviewed May 14, 2012 NEW

Do not stay here. They couldn't find our booking, even though I had the booking confirmation and my card had been charged AND we had even emailed to confirm and another staff member said it was confirmed. When given that staff members name were told she had left for the day so they would have to take my credit card... More

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Ann Arbor, Michigan, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 11, 2012 NEW
3
people found this review helpful

My wife and I stayed here from May 4th to the 10th. After spending the last 4 months in Afghanistan, I choose this hotel. Not such a good choice. I will start with the positive and that was the food was good and the location I thought was fine. The wait staff was awesome. Now for the not so positive.... More

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Paris Aguilar, Manager at Krystal Cancun, responded to this review
May 15, 2012

Thank you so much for taking the time to detail your recent experience at The Krystal Cancun. We are deeply sorry that we were not able to meet your expectations during your recent visit to our hotel, all of which attributed to your feedback. It is obvious on this occasion we missed several key steps in service and in the... More

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New Hyde Park, New York
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2012
1
person found this review helpful

Stayed here last year with a bunch of friends for spring break. Great deal for student travelers. There was a lot of good food on the all-inclusive plan. The pool was great, along with the swim-up-bar. Would definitely recommend to all students looking for a great place to travel for spring break. This is not a place for families or... More

Was this review helpful? Yes
Paris Aguilar, Manager at Krystal Cancun, responded to this review
May 11, 2012

Following your recent visit here at Krystal Cancun, I would like to thank you so much for taking the time to share your experience. We are delighted to see you enjoyed your stay. Our goal is to provide you with exceptional service and to ensure that each and every one of your stays with us is a most pleasant and... More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2012
1
person found this review helpful

The hotel staff were Very fríendly and helpful! The pool and Beach were Very beautiful and clean. Food was good and always available. Offered al a cartes at restaurants in town! Very good location, close to the bars and restaurants! Overall great experience! More

Was this review helpful? Yes
Paris Aguilar, Manager at Krystal Cancun, responded to this review
May 11, 2012

Thank you for sharing your special experience with us in tripadvisor. It was an honor to be a part of this wonderful occasion and I will share your kind comments with our staff as they strive daily to exceed the expectations of our guests. Please let me assist you directly: lvpaguilar@krystal-hotels.com Hurry back!!! More

Knoxville, Tennessee
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 7, 2012
1
person found this review helpful

We enjoyed a stay here from April 28 - May 5th. We had the Romantic Ocenfront room on the 5th floor of the new tower. The room was just as pictured. We were on the end room (south end) which provided a better balcony view but the trade-off was the music coming from the clubs until 4:00 am every night.... More

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See 4 more reviews by David J for Cancun
Paris Aguilar, Manager at Krystal Cancun, responded to this review
May 11, 2012

Following your recent visit here at Krystal Cancun, I would like to thank you so much for taking the time to share your experience. We regret to learn of the challenges you experienced following your recent visit to our hotel. At Krystal Cancun we continuously strive to offer exceptional levels of service, which in this case it appears we have... More

Cohoes, New York
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 3, 2012
3
people found this review helpful

This hotel is not the best..if your planning a family vacation I highly recommend that you book your trip somewhere else! This hotel hosts Student City party events for college students so the time of my stay was the farthest thing from relaxing..large stage outside with DJs where young kids are partying sun up til sun down. Tons of people... More

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See 3 more reviews by Raechel B for Cancun
Paris Aguilar, Manager at Krystal Cancun, responded to this review
May 4, 2012

It would be a pleasure assisting you... lvpaguilar@krystal-hotels.com If you want to discuss these issues further of course. More

Flossmoor, IL
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 3, 2012
3
people found this review helpful

This hotel is in a prime location for people who like to hit the Cancun clubs and restaurants. The prime location has both pros and cons. Pros being, of course, the ease in walking to clubs and restaurants. Cons being rowdy people coming back from clubbing and being extremely LOUD walking up and down the halls at 5AM. We left... More

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Paris Aguilar, Manager at Krystal Cancun, responded to this review
May 11, 2012

Thank you for choosing Krystal Cancun. It was a pleasure having you with us during your recent visit to Cancun. I really appreciate for taking the time to write us down very detailed your recent stay. Regarding the spring break all the hotels in Cancun received this year spring breakers for 2 or 3 weeks. This hotel is not oriented... More

Clements, California
Senior Contributor
32 reviews 32 reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed April 30, 2012
1
person found this review helpful

I stayed at the Krystal Cancun when it was still known as the NH Krystal. This is a moderately priced family-friendly all-inclusive resort near the convention center. It is just to the south of the Hyatt Regency Cancun Hotel. It is in a great location and has lovely pools and public areas, but it is not up to snuff in... More

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See 15 more reviews by I-love-to-travel for Cancun
Paris Aguilar, Manager at Krystal Cancun, responded to this review
May 3, 2012

Thanks for taking the time to let us know your opinion. Recently i contacted you and let me know you traveled to this property "ages ago" I will be more than happy assisting you or showing to you our renewed facilities and other fairly new ones. We had a big renovation last year in rooms and restaurants. In fact we... More

Harlingen
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 30, 2012
1
person found this review helpful

I stayed here with my wife and son on April 12-19. My first impression of the hotel wasn't very good. I walked into the hotel, looked average. The rooms were also average the food wasn't to good. We ate out all week other than breakfast but i recomend you order room service. The pools were pretty small. I came to... More

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Paris Aguilar, Manager at Krystal Cancun, responded to this review
May 3, 2012

Thank you for writing down a review on this media. As well thanks for staying in Krystal Cancun. We really appreciate your preference. It would be very helpful if you detail your review i found it difficult to wotk with. I know like any hotel always are things that we have to work with or improve. What do you think... More

dayton, oh
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 28, 2012
1
person found this review helpful

We booked our rooms, for 2 couples, approx. 8 months in advance thru Armed Forces Vacation club without any idea where these rooms might be, or what kind of view that they might provide. We decided to wait till we got there to check out the rooms and figured after reading all the reviews that it would be a simple... More

Was this review helpful? Yes
Paris Aguilar, Manager at Krystal Cancun, responded to this review
May 3, 2012

Thank you for sharing your special experience with us. It was an honor to be a part of this wonderful occasion and I will share your kind comments with our staff as they strive daily to exceed the expectations of our guests. I remember speaking to you in the hotel and like i told you i apologize for any inconveniece... More

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Additional Information about Krystal Cancun

  • Nh Krystal Cancun
  • Nh Hotels Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal
  • Krystal Hotel Cancun
  • Nh Krystal Hotel Cancun
Address: Paseo Kukulcan,, Cancun 77500, Mexico
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