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Krystal Cancun

Paseo Kukulcan, Cancun 77500, Mexico
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Krystal Cancun
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Krystal Cancun
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2,387 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Davis, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Hotel was nice. The only food we enjoyed was by the pool. Hotel restaurants were terrible. Most of the food at the buffet were unrecognizable and not fresh. We had no idea what was on our plates. Mystery meats that looked like goo. Everything covered in gravy. Too many heavy foods and nothing light. The salad bar was also terrible.... More 

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Adamsville, Ohio
1 review
5 of 5 stars Reviewed yesterday NEW

This resort is second to the end of the strip. Great for peace and quiet on the beach. Clear waters and waves were not overwhelming. A very nice place to stay. Close to grocery, Restaurants,nightlife, flea market. If I return to Cancun I would stay there again! Not real fancy. Definitely nice,as I expected from a beach vacation, just not... More 

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Was this review helpful? Yes 1
Ridgeway, Ontario
1 review
5 of 5 stars Reviewed yesterday NEW

Shhhhhhhhhhhh, don't let the cat out of the bag about this resort, the location is perfect, the view from our room was breath taking, right out of a post card, the beach is fantastic, we stayed in a ocean view room on the 6th floor for 14 days, beautiful balcony to enjoy the spectacular ocean views. This resort is located... More 

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Louisa, Virginia, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Too much noise (drums and music) coming from a neighboring disco that goes on all hours of the day and night. The hotel is nice and the beach is great, but the terrible booming goes on and on and on. Enjoyed the beach and scenery...and it is located conveniently to shopping and restaurants.

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1 review
4 of 5 stars Reviewed 2 days ago NEW

My boyfriend (25) and I (23) take a vacation every year since we've been together but this one by far has been the best. The hotel was almost too good to be true. We did all inclusive 4days, 5 nights which is also worth it because who wants to think about a bill on vacation. Room: We got a ocean... More 

Was this review helpful? Yes
Paris A, Manager at Krystal Cancun, responded to this review

I kindly appreciate for your preference and recommending us through this site. Your inputs are greatly appreciated. the theme of the bartenders is something i will see directly. However i can see you had a nice stay in the hotel. Hopefully you can come back and chill at Krystal Cancun once again See you soon! Lvpaguilar@krystal-hotels.com More 

Michigan City, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Thank you to Krystal staff once again. We have been going to the Krystal for the past 20 years and many of the same staff are still there. They are courteous and always helpful. The rooms are always clean. The food is good. The location is one of the best in Cancun. Tucked in on the north peninsula on the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Paris A, Gerente at Krystal Cancun, responded to this review

No... thanks to you. Thank your for your preference and loyalty. Please contact me before comming over to the hotel. It would be a pleasure to assist you personally. sincerely, Lvpaguilar@krystal-hotels.com More 

Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is located in a great location! It's right next door to all the night clubs and restaurants. We stayed 4 nights and our a/c never worked. We called the front desk multiple times and they confirmed they will send someone over but no one ever came to our room to check on it. We called the first two... More 

Was this review helpful? Yes 4
Paris A, Gerente at Krystal Cancun, responded to this review

I am really sorry to hear this... Based in the points you mentioned you stayed in the new tower and we don't have any problems with the A/C Could you please let me know your travel dates or room number? So i can follow up into this theme. Thank you for undersating Lvpaguilar@krystal-hotels.com More 

Bronx, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I returned from my visit to the Krystal cancun today and immediately I have to say that the manager of this hotel is the very best at hotel management and customer care that o have ever seen . Me and my friends had a booking issue and while the rest of the staff was being difficult he stepped right in... More 

Was this review helpful? Yes 1
Paris A, Gerente at Krystal Cancun, responded to this review

Well!!! I think this is for me and i will print it and put it on my fridge hahaha... i kindly appreciate your preference. Please let me know if it's anything i may do for you. sincerely, Lvpaguilar@krystal-hotels.com More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

We reserved this hotel for 7 nights in all-inclusive plan. We arrived around 2 p.m., eventhough the check-in is at 3 p.m., they didn't say anything... But the girl at the front desk was useless, she didn't explain anything about the hotel, activities, etc. and the questions we asked to her... She couldn't answer them... Anyways... They took us to... More 

Was this review helpful? Yes 1
Paris A, Gerente at Krystal Cancun, responded to this review

Well!!! There is a lot to work based in this review. i am sorry for the bad lapse of time you experienced. We are constructing our fifth tower and we will finish it next month. Please contact me if there is anything i may do for you. Lvpaguilar@krystal-hotels.com More 

Howell, Michigan
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is great for you if you plan to party all night and not get any sleep. The clubs are within walking distance and there is a club right on the beach that plays loud techno music 24/7 making sleep next to impossible. We stayed here for seven nights and there was only one night of our stay that... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Room service(9)
  • Ocean views(6)
  • Very good(6)
  • Time share(6)
  • New tower(6)
  • Pool area(6)
  • Inclusive package(4)
  • Night club(4)
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2,290 photos of this hotel

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Amenities (119)
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Beach (48)
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Honeymoon Suite (53)
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Kids Pool (6)
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Krystal Club Room (57)
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Pool (40)
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Rennovated Krystal Club Room (58)
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The Hotel (69)

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