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Krystal Cancun

Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
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Krystal Cancun
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2,610 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (429)
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Surrey, Canada
1 review
1 of 5 stars Reviewed yesterday NEW

We tried to book at the beginning of May, 2015 to stay at the Krystal, Cancun from December 27 to January 1, 2016 with Luxury Getaway Group. Our instructions were to book 6 months in advance, which we had done. We heard nothing for some time so we called left voicemail's and e-mailed numerous times with no response! When I... More 

Was this review helpful? Yes 1
Sydney, Australia
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed 4 nights in this hotel and i didnt regret it once... it was cheap compared to the other hotels but had all the facilities... the pool was super hot and the big beach was mostly clean and tidy... my kingsize bed and balcony with ocean views was perfect... the bathroom is big and modern and a safe is provided.... More 

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Morgantown
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

What a wonderful experience! Our 1st trip here and stay here at Krystal. Anyone who has said bad things about this place was someplace else. The view was outstanding, the rooms were excellent. The staff is remarkable! A very very special Thank you to Paris! Who made sure our first stay was one to remember. There are so many things... More 

Was this review helpful? Yes 1
Paris A, Gerente at Krystal Cancun, responded to this review

Wow!! Thank you... It feels so good readind awesome reviews. We are glad to see you liked our hotel. Like i tiold you anything you may need please let me know. Sincerely, Lvpaguilar@krystal-hotels.com More 

Essex
Level Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

The best part of this hotel is the beach. Cristal clear water..the best so far..only isla Mujeres beat it! But as hotel in all Hotel area this has the best beach. Drinks are also nice and attentive and friendly stuff on the beach. Nice pool also.I read before booking about rude receptionist...well..I had to unfortunately agree..my check in was the... More 

Was this review helpful? Yes
Paris A, Gerente at Krystal Cancun, responded to this review

I'm deeply sorry to read this. Could you please let me know your travel dates so i can follow up into the issue you mentioned. I really appreciate your time and preference. Gracias Lvpaguilar@krystal-hotels.com More 

El Paso, Texas
5 of 5 stars Reviewed 6 days ago NEW

I would highly recommend this hotel whether you are staying with friends or with family or just with your significant other. Undoubtedly, it has the best beach view in Cancun compared to other hotels due to its location. Also, it is located at the best zone in Cancun to have a great time (near malls, restaurants, party zone, ANYTHING!). The... More 

Was this review helpful? Yes 1
Paris A, Gerente at Krystal Cancun, responded to this review

Wow!!! Awesome... Gracias for staying with us. We are glad to read that our guests enjoy their times in Cancun. We are working to much in order to oofer a quality product. Hopefully i can welcome you back personally. Lvpaguilar@krystal-hotels.com More 

Alexandria, Virginia
Level Contributor
3 reviews
4 of 5 stars Reviewed 6 days ago NEW

Had our wedding in June 2015 at Krystal and everything was wonderful. The wedding planner we selected (Karla Sandoval) worked with Krystal to create our perfect wedding and the staff at Krystal were helpful, courteous and made the entire week enjoyable. A big thanks to Krystal employees Alec, Mary Cruz, Natali and Natali's Mom - you really made the week... More 

Was this review helpful? Yes
Paris A, Gerente at Krystal Cancun, responded to this review

Wow!! Thank you so much for write down this amazing review from us. As well, we really appreciate for chosing our hotel for that special day in your lifes I will let know the staff you mentioned about thier good job. If there is anything i may do for you please let me know. it will be a pleasure Sincerely,... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This was my first time travelling to Cancun. Our flight arrived at around 11am however we were told we could not check in until 3pm which we were fine with. What we were not happy with was that at 3pm we were told that our room was still not ready and had to wait another 30 minutes. Once we were... More 

Was this review helpful? Yes 3
Paris A, Gerente at Krystal Cancun, responded to this review

Gracias for your time and preference Of course i will do something about this. I am sorry you had to experience a bad service in the hotel With this feedbacks, let me assure there is something i will do immediately. Feel free to contact me directly. Lvpaguilar@krystal-hotels.com More 

Washington DC, District of Columbia
4 of 5 stars Reviewed 1 week ago NEW

I have been going to this hotel on and off for well over 20 years. The hotel earns a "good" rating for the pool and beach area and location. The hotel is supposedly under a remodel though I don't think enough of the rooms have been upgraded. What makes the experience worth coming back to is the staff. This review... More 

Was this review helpful? Yes
Paris A, Gerente at Krystal Cancun, responded to this review

There is nothing that any hotels wants more tan loya and repetitive customers. Thank you a million times for being part if us. Obviously i will congrat the staff you mentioned. We are updating so many areas in the hotel and some others we are doing it brand new. Like our new tower with ocean view rooms, new spa and... More 

Brooklyn, New York, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My girlfriend and I took our semiannual trip to Cancun and had the pleasure of staying at Krystal Cancun.The hotel ground is amazing well kept and friendly service. They have a large pool and a pool bar. The room was very clean and we had a great view from the top floor (tower b room 1754.) There was construction going... More 

Was this review helpful? Yes
Paris A, Gerente at Krystal Cancun, responded to this review

Thank you for reviewing us and for sending us this feedbacks... I will take care of those points right away. We don't have more constructions going on. Actaully we are going to open our new hotel tower, spa and gym in less tan 2 weeks. See you soon! Lvpaguilar@krystal-hotels.com More 

San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Good place to stay. Staff very friendly and kind. They welcome you with smiles, they re very helpful and they don't expect tips, they do the job! As soon as you get there they answer questions for you. They advise where to go eat or visit. They tell you when to go to certain places, they are just incredible helpful... More 

Was this review helpful? Yes 1
Paris A, Gerente at Krystal Cancun, responded to this review

Ok... Well!!! I found your review prety nice and informative. I am glad you liked the service we offer and you had a excellent stay at Krystal Cancun See you next week ;) Lvpaguilar@krystal-hotels.com More 

Hotel Review Summarization

What travelers say

  • Room service(9)
  • Pool area(6)
  • Ocean views(6)
  • New tower(6)
  • Time share(6)
  • Very good(6)
  • Inclusive package(4)
  • Night club(4)
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Beach (48)
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Honeymoon Suite (53)
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Kids Pool (6)
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Krystal Club Room (57)
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Pool (40)
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Rennovated Krystal Club Room (58)
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Restaurants and Bars (139)
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The Hotel (69)

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Hotel & grounds (5)
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Business center/function rooms (7)
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Dining (8)
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Room/suite (10)
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View from room (1)
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Other (34)
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