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All 175 Cancun hotels

Krystal Cancun

3.5 of 5 Hotel   |   Paseo Kukulcan, Cancun 77500, Mexico
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Krystal Cancun
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Ranked #71 of 175 hotels in Cancun
A recent review
3 of 5 stars reviewed 3 days ago
gtaymi La Coruna
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1,620 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (316)
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English first
Monroe, Wisconsin
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 days ago NEW

We attended the all-inclusive vacation club presentation which they were VERY careful not to call a "timeshare" - but frankly it is. The presentation was fine but it was for an overrated property. The rooms are sterile and cookie cutter with no personality, and the all-inclusive breakfast is just okay. From what I heard from other guests, it's the same... More

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La Coruna
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel's location is perfect you can walk anywhere in the city center, however the noise from the adjacent clubs were annoying, and maintenance of the rooms, especially the bathrooms, need improvements. Also, we reserved an ocean view room with a king size bed and were given a double bed, but the view was breathtaking. Overall we had a great... More

Was this review helpful? Yes 1
Paris A, Gerente at Krystal Cancun, responded to this review

Hola señor, I apologize for the bed theme you mentioned and for bad lapse of time you experienced Please let me know your travel dates so i can check the maintenance from the room you stayed at and to give you a proper response about the beds issue. Gracias for your time. Sincerely, Lvpaguilar@krystal-hotels.com More

1 review
2 of 5 stars Reviewed 4 days ago NEW

We booked an all inclusive club room package with Travelocity that was not honored as all inclusive at the hotel. There was no resolve with Travelocity and all the hotel could offer us was to pay $120USD a day (our stay was for 5 days) The club room was supposed to have a his/her sink, bath and shower combo and... More

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Montreal, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

I liked the hotel but was very disappointed when I realized that, while we were gone during the day, someone was going through our luggage.. I suspect the maid.. Also my silver earrings went missing.. I strongly suggest you always lock your luggage when departing your room.

Was this review helpful? Yes 3
Paris A, Gerente at Krystal Cancun, responded to this review

Please allow me to assit you in this theme.I would be more than happy to hel you out on this case. We havent received in a long time this kind of cases. However everyday at the check in we invite our guests to use the safety deposit box in their rooms. Please contact me. sincerely, Lvpaguilar@krystal-hotels.com More

Saint Louis, Missouri
1 review
4 of 5 stars Reviewed 4 days ago NEW

I visited the Krystal Cancun resort from 4/6-4/11. Overall I enjoyed my stay. I can as part of the all-inclusive vacation club presentation. Arrival: Upon our arrival a really nice man by the name of Julio accompanied us to our room. He provided us with a short tour of the hotel and told us about all of the amenities included... More

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Montreal, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just got back (4 girlfriends) from Kristal Cancun and we had a blast. The hotel very well located near all the night life possible in Cancun. The service and the food were amazing. The room was nice an well kept. The beach is breathaking (lots of big waves). Sunbed, chairs palapas where always available. you want to party or have... More

Was this review helpful? Yes 2
Quebec City, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We just arrive for a week vacation at Krystal Cancun. The view from our room was amazing! The food was awesome (I am very difficult)..Hurricano drink was fabulous I only have minor complaint the bars opened to late in the morning and no animation or Mexican music”. I rally recommend this hotel! 2 minutes’ walk to the main street, Coco... More

Was this review helpful? Yes 1
Paris A, Manager at Krystal Cancun, responded to this review

Thank you very much for recommendiong us through tripadvisor. We are prpud to read awesome reviews from our guests. Hopefully we can welcome you back in the near future. Sincerely, Lvpaguilar@krystal-hotels.com More

2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We were in the center on HEAVEN! a lot of attractions and restaurants were available from this location. Rooms were nice, could see most the city and beach from our room balcony. Staff was very accommodating. Food was remarkable! Highly recommend getting the all inclusive if your staying here! Will be returning to Krystal! Heads up! If your looking for... More

Was this review helpful? Yes 1
Paris A, Manager at Krystal Cancun, responded to this review

Gracias fopr sharing you recent experience in Krystal cancun... I read an excellent review. thank you for your preference. See you soon! Lvpaguilar@krystal-hotels.com More

Erie, Pennsylvania
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

We spent a great week here. Great view. Maintenance of the rooms was not great but we got by. There was a bit of noise from the surrounding clubs etc. The beach and pool area were great. Easy walk to everywhere, and the bus stops are close. Breakfast buffet was excellent, Senor Balam went above and beyond every time he... More

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Paris A, Manager at Krystal Cancun, responded to this review

Gracias fo taking the time to write down a review. We have been working to much in the 4th tower the one that is closest form the nightclub regarding soundproofing materials. Let me assure we are going to keep working on this theme.... I will forward this email to the concierge from the vacation Club,. however i would like to... More

Eden Prairie MN
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Our daughter and her husband stayed at the Krystal in Cancun. They stayed in the vacation club section. The room was comfortable with a great view. The beach was perfect with palapas for shade. They had free wifi. They ate a the hotel restaurant a few times and the food was very good. The staff were friendly. They enjoyed the... More

Was this review helpful? Yes 1
Paris A, Manager at Krystal Cancun, responded to this review

Gracias for taking the time to write down a review from us. We are realgy glad to read this comments. If there is anything i may do for you please do not hesitate to contact me directly. Sincerely, Lvpaguilar@krystal-hotels.com More

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Hotel Summarization (Beta)

What travelers say

  • Room service(10)
  • Pool area(7)
  • New tower(7)
  • Time share(7)
  • Very good(7)
  • Ocean views(6)
  • Inclusive package(5)
  • Night club(4)
  • Hotel zone(3)
  • Spring Break(3)

Additional Information about Krystal Cancun

Address: Paseo Kukulcan, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Romantic Hotel in Cancun
#58 On the Beach Hotel in Cancun
#71 Spa Hotel in Cancun
#71 Business Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Krystal Cancun 3.5*
Official Description (provided by the hotel):
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun — the heart of the activities and entertainment district of Cancun — yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel’s panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation.Our resort’s stunning rooms and suites have been designed for every kind of traveler in mind, from our Family Rooms, which provides more space, to our ocean view guest rooms, to our Suites — including the Master and Presidential Suites which have their own private pools!We’ll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event.When it’s time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Krystal Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Nh Krystal
Krystal Hotel Cancun
Nh Krystal Hotel Cancun

1,191 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#50 Romantic Hotel in Cancun #58 On the Beach Hotel in Cancun #71 Spa Hotel in Cancun #71 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun — the heart of the activities and entertainment district of Cancun — yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel’s panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation.Our resort’s stunning rooms and suites have been designed for every kind of traveler in mind, from our Family Rooms, which provides more space, to our ocean view guest rooms, to our Suites — including the Master and Presidential Suites which have their own private pools!We’ll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event.When it’s time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 
Number of rooms
435

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