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All 174 Cancun hotels

Krystal Cancun

3.5 of 5 Hotel   |   Paseo Kukulcan, Cancun 77500, Mexico
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Ranked #68 of 174 hotels in Cancun
  • Overview
  • Reviews (1,849)
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  • Room tips (340)
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1,849 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (340)
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Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed yesterday NEW

My hubby and I chose this trip and hotel to celebrate our 60th Birthdays, mine being in July! I had stayed at the other end of Cancun, and wanted to be down at this end, in walking distance of a lot of the "action". The hotel was beautiful, our view more than we could have asked for...and they even sent... More

Was this review helpful? Yes
Baldwin Park, California
1 review
5 of 5 stars Reviewed yesterday NEW

Well, we're home and missing Cancun!!! We had a splendid time in the Krystal Hotel. The location is excellent; beautiful beach and very close to shops and clubs. It's a family oriented hotel and my children enjoyed the pool and the crystal clear carribean beach. The rooms had a nicely modern decor and were well kept. I must say the... More

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Hanover, New Hampshire
15 reviews 15 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Krystal for one night, as we'd been up since 2:30 am and wanted to rest before venturing out on our 9 day drive through the Yucatan. I chose this hotel through Expedia and booked it as all inclusive, but the hotel had no record of that. That was disappointing and frustrating, as the hotel food was... More

Was this review helpful? Yes 1
Tulsa, Oklahoma
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked due to the beach location and that was fantastic to wake up to looking out over the ocean. Our room was nice enough and clean with the maids coming in daily to put towels. Ran out of loo roll once but that was sorted after complaining. Air conditioning was a bit sketchy and made a lot of noise but... More

Was this review helpful? Yes 3
Paris A, Gerente at Krystal Cancun, responded to this review

thank you very much for staying in Krystal Cancun. Please help us out... We really want to know what kind of food you would like to see in our restaurants. See you soon! Lvpaguilar@krystal-hotels.com More

Los Angeles, California
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Came here on a family trip. As we entered the hotel lobby I knew we were in trouble. The lobby didnt feel cool/air conditioned. Check in was quick and simple. We arrive to our room(2) which had the a.c. working at full blast but it came with a sacrifice, it was very LOUD! The rooms are dirty, smelly and the... More

Was this review helpful? Yes 4
Paris A, Gerente at Krystal Cancun, responded to this review

Nothing much to say.. This is an accurate review. If you like Tacos Rigo maybe we are not the hotel you are looking for. Lvpaguilar@krystal-hotels.com More

Little elm
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I lost my all inclusive bracelet within 5 minutes of arriving... And no I wasn't drunk yet! , and they didn't blink an eye to replace it! - bars on the beach have best service ever! " ask for the SUPER CREW! Jorge, Aracely, and "chocomil"-Manuel! If ur relaxing on the beach they will get u Anything u want in... More

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed 1 week ago

Hotel had the best location I think in Cancun. Next to the party clubs and feet from the beach. Beach was beautiful.we stayed on the 7th floor and the view of the water was fantastic. Hotel was clean and staff was friendly.we had all inclusive and the food was very tasty, but may have contacted some virus had stomach pains... More

Was this review helpful? Yes
Paris A, Gerente at Krystal Cancun, responded to this review

Thank you so much for this great review. Gracias for coming over to Krystal Cancun. If there is anything i may do for you please let me know Sincerely, Lvpaguilar@krystal-hotels.com More

16 reviews 16 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Where to start? If you get a room here, and they put you in the far south end of the building, ask for a new room ASAP! We were in the very last room (3211 I think) at the end of hallway. Shortly after unpacking everything, the club next door started blasting their music. Shaking the concrete walls. The balcony... More

Was this review helpful? Yes 4
Irvine, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel was the very last hotel situated in the strip on the hotel zone. Meaning is is literally a few steps from the hotel to the strip of clubs/bars. Although I did not get the all inclusive deal for my trip, I still like the rooms and hotel cleanliness. The room did smell musty as previous reviews indicated but... More

Was this review helpful? Yes 1
Paris A, Gerente at Krystal Cancun, responded to this review

thank you very much for staying in Krystal Cancun It is good to see you liked the services we provide. Hopefully you can visit us in the future. Lvpaguilar@krystal-hotels.com More

Edinburgh, United Kingdom
14 reviews 14 reviews
3 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Was booked here for our annual vacation of 12 nts. The hotel is listed as a 4* property. This rating I would seriously doubt and In my opinion it would be lucky to scrape a 2* rating. We only lasted for two nights and gave up and have moved to another hotel in Cancun. The staff when trying to sort... More

Was this review helpful? Yes 7
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Hotel Summarization (Beta)

What travelers say

  • Room service(10)
  • Time share(7)
  • Very good(7)
  • New tower(7)
  • Pool area(7)
  • Ocean views(6)
  • Inclusive package(5)
  • Night club(4)
  • Hotel zone(3)
  • Spring Break(3)

Additional Information about Krystal Cancun

Address: Paseo Kukulcan, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Krystal Cancun 3.5*
Reservation Options:
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun

1,354 photos of this hotel

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All traveler photos (1312)
View from room (157)
Pool/beach area (280)
Hotel & grounds (247)
Room/suite (145)
Dining (59)
Family/play areas (17)
Bathroom (25)
Business center/function rooms (3)
Videos (1)
Other (378)

Management photos: Courtesy of the property manager

All management photos (43)
Hotel & grounds (3)
Business center/function rooms (4)
Room/suite (5)
Dining (5)
View from room (1)
Other (25)
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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#36 Spa Hotel in Cancun #53 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun — the heart of the activities and entertainment district of Cancun — yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel’s panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation.Our resort’s stunning rooms and suites have been designed for every kind of traveler in mind, from our Family Rooms, which provides more space, to our ocean view guest rooms, to our Suites — including the Master and Presidential Suites which have their own private pools!We’ll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event.When it’s time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 
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Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Krystal Cancun and other travelers.
2 questions
Questions? Get answers from Krystal Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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