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All 177 Cancun hotels

Krystal Cancun

3.5 of 5 Hotel   |   Paseo Kukulcan, Cancun 77500, Mexico
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Krystal Cancun
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Ranked #67 of 177 Hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
mcred2008 Bronx, New York
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1,987 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bronx, New York
1 review
4 of 5 stars Reviewed yesterday NEW

I want to thank the chef Arturo at La Velas rest, the waiter Victor, the host Isreal and of course the bartender Christian, these 4 men were amazing, the food, the service and drinks were great. Overall we had an amazing time it was worth the money. Yes there were somethings that need a little tender loving care but I... More

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Contributor
12 reviews 12 reviews
2 of 5 stars Reviewed yesterday NEW

This is one of the only resorts you can book through RCI that is not all-inclusive. That is how we ended up here. That being said I think I would rather have booked a nicer hotel through Expedia. This place smells like mold in the elevator in your rooms and all the cabinets. It is rundown and needs a facelift.... More

Was this review helpful? Yes 1
Belo Horizonte, MG
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Didn't spend a lot of time at the hotel 'cause we had tours booked every day the entire day, but the time we spend was great. Nice hotel, big and clean room, great view! I read people complaining about the noise, but I actually didn't hear it. Is quite close of the discos, but if you close the balcony -... More

Was this review helpful? Yes 1
jw98
Contributor
16 reviews 16 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

i stayed at the Krystal Cancun for a weeks vacation. As I entered the hotel lobby I was greeted by attentive staff excited to assist me. The bell boy took my bags and issued me a ticket to claim them later. I walked to the front desk and was greeted by the clerk. She rudely requested my 20 dollar a... More

Was this review helpful? Yes 2
Los Angeles, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I have now stayed at Krystal 4 times in the last year and will be back in December. Bottom line here is this: for the best location and overall value, this hotel is just great. I come to Cancun for the beautiful beaches and Krystal has an excellent location right below Punta Cancun. Usually I don't have trouble finding a... More

Was this review helpful? Yes 1
Branson, Missouri
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Wonderful beaches. Plenty of helpful staff. Great new 3-story grocery store a block away so you don't have to pay $4 a bottle for water in the room. I don't quite understand why the main restaurant on site is Italian but hey. :)

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I'll make my assessment fair and objective; There are some good and bad attributes to this hotel. I stayed for 1 week as my company was in town hosting a product convention. Most of the better hotels in town were sold out and this place had room. I was apprehensive considering some of the bad reviews I read. None the... More

Was this review helpful? Yes 3
Faribault, Minnesota
Top Contributor
59 reviews 59 reviews
27 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was a little wild the week we went, my biggest complaint was the beach.. It was almost like sand then drop of sand water.. Kinda pain in the butt!! Pool is great drinks are great but the people at table trying to sell time share are so annoying

Was this review helpful? Yes 3
Paris A, Gerente at Krystal Cancun, responded to this review

Gracias for sharing your experince in this website. We kindly appreciate your inputs and your preference,,,, Feel free to contact me for any asistance. Sincerely, Lvpaguilar@krystal-hotels.com More

Liverpool, United Kingdom
Contributor
15 reviews 15 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Krystal Cancun for 4 nights after a long trip backpacking, we paid extra for the Club Room service with fully unlimited wifi throughout the hotel and access to the club room for evening drinks and breakfast. When we arrived we were guided to check in at the Club Room and provided with complementary cocktails and snacks,... More

Was this review helpful? Yes 2
Paris A, Gerente at Krystal Cancun, responded to this review

Woww!!! Thank you so much for this great review and these awesome comments... For sure i will let them know about your words... It is very kind of you for doing this for us. I appreciate your preference. Sincerely, Lvpaguilar@krystal-hotels.com More

Minneapolis, Minnesota
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

On October 3rd my husband and I checked in. When we arrived we were brought to a table in their lounge area to get our keys. They offered us some appetizers that were set up on a buffet table. When we went to the table, there were bugs crawling on the table and floor. After them wasting 45 minutes of... More

Was this review helpful? Yes 6
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Hotel Summarization (Beta)

What travelers say

  • Room service(10)
  • New tower(7)
  • Time share(7)
  • Pool area(7)
  • Very good(7)
  • Ocean views(6)
  • Inclusive package(5)
  • Night club(4)
  • Spring Break(3)
  • Hotel zone(3)

Additional Information about Krystal Cancun

Address: Paseo Kukulcan, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun

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