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Krystal Cancun

Paseo Kukulcan, Cancun 77500, Mexico
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Krystal Cancun
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Krystal Cancun
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2,315 reviews from our community

Traveler rating
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    770
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (401)
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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

I went with my friends in early March of 2015 to enjoy a quiet, peaceful getaway. The resort was find and the all inclusive food was subpar but the worst part was the staff. Not only did I have someone from the housing staff go through my belongings and take money, they tried to tell me my "glass table shattered"... More 

Was this review helpful? Yes 5
London, United Kingdom
Top Contributor
97 reviews 97 reviews
22 hotel reviews
69 helpful votes 69 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

It became immediately clear why this hotel was the only of 3 during my stay in Mexico and Isla Mujeres, that had charged me in advance of my stay. Upon arrival, the entire lobby and outside was absolutely invaded by young Spring Breakers, most drunk or with a drink in-hand. The place looked new, clean, and well presented, but it... More 

Was this review helpful? Yes
Storrs, Connecticut
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I went with a group of girlfriends and the people barely spoke english. The housekeepers none spoke english and took forever to bring towels. They never had water bottles and the rooms were gross. The hallways were always sandy and the food sucked. I would not recommend at all. The only good thing was the location.

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I just returned from Cancun (3/12/15-3/20/15), and wished I could have stayed longer at the Krystal Cancun. It is a lovely property with an excellent staff, in a great location. I stayed in one of the timeshare studios, ocean-facing. The room was very spacious and kept immaculate by the housekeeping staff. The view was amazing! The AC was a little... More 

Was this review helpful? Yes 4
Wayne, New Jersey
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was our second time staying at the Krystal! We had such a fantastic experience that we decided to come back when we were looking for our vacation this year. From the attentive staff bringing you drinks and food on the beach all day, to the excellent view from our balcony this hotel truly makes you feel like you are... More 

Was this review helpful? Yes 5
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed here for a week, all inclusive, over spring break with a few friends. The hotel was full of college students, but was not too crazy like, say, the Grand Oasis during spring break. Pros: -Entire hotel was very clean, from the room and bathroom to the pool and lobby areas. -Location was right in the middle of all... More 

Was this review helpful? Yes 4
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

First and definitely not my last time ! What a beautiful resort in the heart of cancun, right beside all the night clubs ! Loved it ! Maybe next year we'll upgrade and splurge on Krystal Grand ! Highly recommend this place !

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I had such a great experience at the Krystal. For an all inclusive resort the food was amazing. My friends and I went during spring break so it was really crowded but the service was great. The resort is super clean and beautiful too. It's nice that the resort is right next too all the clubs and bars so no... More 

Was this review helpful? Yes 3
Red Bank, New Jersey
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second trip back to the Krystal in less than a year. Yes given the opportunity we would go a third time. We contacted the hotel manager Paris Aguilar prior to our arrival to secure some accomadations based on our previous visit last June. Upon our arrival all our requests were met. The service on a busy spring... More 

Was this review helpful? Yes 6
Michigan
1 review
4 of 5 stars Reviewed 1 week ago

Fantastic customer service when greeted by Eusebio when we arrived. He made sure my husband and I had a great time. He was very helpful from exchanging currency to where to go for shopping. I must say that the Hotel Lobby looks modern and updated, but the rooms could use some modern updates to match the lobby. Food was ok.... More 

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Hotel Review Summarization

What travelers say

  • Room service(10)
  • Very good(7)
  • Pool area(7)
  • New tower(7)
  • Time share(7)
  • Ocean views(6)
  • Inclusive package(5)
  • Night club(4)
  • Spring Break(3)
  • Hotel zone(3)
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Beach (48)
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Honeymoon Suite (53)
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Krystal Club Room (57)
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Pool (40)
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Rennovated Krystal Club Room (58)
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The Hotel (69)

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