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Krystal Cancun

Hotel website
Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
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$115 (USD)
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1 room 1 adult
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Krystal Cancun
Krystal Cancun
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3,307 Reviews from our TripAdvisor Community

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I came here for a bday weekend that was a quick and easy way to get away from NYC. Yet, the service and attitudes here were worse than NY! Unattentive and rude staff that try to nickel and dime you, instead of putting the customer first like all other resorts on this strip do. This was my 6th time in... More 

Helpful?
Thank Puja S
Los Angeles, California
Level Contributor
9 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel was great, staff was very helpful and welcoming but was so loud all night mostly from the other guests but still hotel staff should be controlling the way the other guests act at 5am there was a drunk woman yelling for 15 minutes and no one seemed to care...

Helpful?
Thank Dylan G
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

Picked this place because it's basically the only Rci place where you don't need to buy the all inclusive. Rooms OK, ac in rooms are not very good, staff is great, food is pretty good, housekeeping staff is very good. Blanca kept our room immaculate for our entire trip. Pools are good... Beach is beautiful. Lifeguard saved someone from drowning.... More 

Helpful?
1 Thank Geo M
Ancaster, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I don't get what all of the bad reviews are about. This place was incredible. All of the staff were super helpful, and the restaurants were great. The Mexican a la carte is some of the best food I've ever eaten. Great party while I was there, met lots of other Canadians there to hang out with. My girlfriend and... More 

Helpful?
Thank mikef4444
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW via mobile

Staff are okay. Front desk staff are rushed and not so friendly. Booked in the older hotel and it's quite noisey and smells musty. We came on a time share promotion, was told it would be 90 minutes max! I am the type of person that likes to hear prices and then take a few hours to look at my... More 

Helpful?
1 Thank Alicia S

Travelers are raving about these Cancun hotels

Lakeside, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

3 couples stayed and all were unhappy. i guess it started when i went to my room and found hair on top and inside my bedding, from there i realized that room cleaning never cleaned the room, only moved things around. My used coffee cups were put away used. The bathroom was never cleaned . I had to call for... More 

Helpful?
2 Thank laura h
Clarksville, Maryland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Paid for a Deluxe ocean view room, instead we got a view of the concrete blocks, went to the desk and requested to be moved and they refused every day, room was OK, the shower had no presure at all. We are never going back. Last year we stayed at the Crystal tower B, that was beautiful, got a very... More 

Helpful?
3 Thank Johanna W
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My wife and I booked this hotel online. Did a ton of research beforehand. Some were good reviews, others were not. Here is what I found. This is not the Krystal Grand...that's next door and seems a bit nicer. This is an older hotel, but they do a great job of keeping it nice and clean. The rooms are very... More 

Helpful?
3 Thank Jeremy N
Paris A, Gerente at Krystal Cancun, responded to this review

Thank you do much for staying at Krystal Cancun and recommend us through this site Hopefully we can welcome you back very soon! Always at your service Lvpaguliar@krystal-hotels.com More 

Excelsior, Minnesota
1 review
5 of 5 stars Reviewed 1 week ago

We have been going to Krystal Cancun on an RCI exchange during the month of January or March for the past 5 years. We always feel welcome and well taken care of during our stay. We would especially like to thank Cynthia and Alex from member services for making us comfortable in our rooms with beautiful views and balconies overlooking... More 

Helpful?
Thank Julie F
Paris A, Gerente at Krystal Cancun, responded to this review

Wow!!! This is a great feedback from you! We kindly apprecite your time, loyalty and recommendation i will advise the staff you mentioned about this awesome review Always at your service Lvpaguilar@krystal-hotels.com More 

Excelsior, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at Krystal this past January with friends and family and we all had a great time. The location is perfect as it is on the best part of the beach with very quiet waters and close to a grocery store, many restaurants and nightlife. The staff is warm and friendly always saying hello/good morning/good afternoon during each passing.... More 

Helpful?
1 Thank Dan F
Paris A, Gerente at Krystal Cancun, responded to this review

Awesome review! I am glad to see this! I will thank all the staff ou mentioend for their great and hard work. We are doing our best to serve you at Krystal Cancun See you soon! Lvpaguilar@krystal-hotels.com More 

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