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Krystal Cancun

Paseo Kukulcan, Cancun 77500, Mexico
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Krystal Cancun
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Krystal Cancun
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2,490 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (416)
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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

Hotel is beautiful. Room floor felt like it hasn't been swept & moped. Walls and drapes were dirty and walls could have used some paint. You can get free bottles of water at the bar but in your room bottle water you drink and snacks you be charged. Some hotels I've stayed they leave a varity of alchol on your... More 

Was this review helpful? Yes 1
Montreal, Canada
Contributor
16 reviews 16 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Perfectly located , Beautifull beach , Excellent food and service , You are allowed to go eat at ElMortero restaurant wich is located right next to the Coco Bongo Typical Mexican food Great ambiance Great Drinks , Bang for the buck !

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Vancouver, Canada
Reviewer
3 reviews 3 reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed 4 nights from May 15, 2015. The hotel was not full - the first days probably 1/3 of the rooms were empty, then many people left, the hotel was half empty. The other hotels down the beach appeared to be even more empty. This actually felt good. We had an all-inclusive package as part of a time-share promotion... More 

Was this review helpful? Yes 1
New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 2 days ago NEW

Perfect location. Nice pool and nice beach. Unfortunately, that's all that is nice about this hotel. Rooms and exterior of hotel need renovating. Staff can be condescending (especially Arturo at the reception desk in the lobby). Did not do all inclusive given the abundance of food options within walking distance. Center of nightlife. Tried to charge me for a free... More 

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El Paso, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We, me and my wife, stayed at this hotel because we went to a friends wedding. The regular price for the time we stayed was higher than the rate we got because of the wedding event. Hotel installations are really good and modern but the elevators are really small and REALLY slow. We waited, in average, about 2-4 minutes every... More 

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Dracut, Massachusetts
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We stayed @ this hotel for 12 days here is my summary... Pros- *great outside grounds! Pools & beaches immaculate & clean *lobby is gorgeous *staff friendly *when I booked with Expedia all taxes&resort fees were included, no need to worry of an additional fee of a few hundred$ upon arrival which I had grown used to- that was great... More 

Was this review helpful? Yes 3
Paris A, Manager at Krystal Cancun, responded to this review

Ihave contacted you in order to know more about your stay. that way i can follow up into those issues personally. We charge $50uysd but for adding a person to the romos not for visiting. And we have new WIFI in the hotel that Works everywhere Sincerely, Lvpaguilar@krystal-hotels.com. More 

Belo Horizonte, Brazil
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Excellent hotel with wonderful views of the Caribbean Sea. It has good recreational area with access to the beach and is located beside the main ballads of Cancun. Krystal Club and spacious rooms. Super recommended.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Paris A, Manager at Krystal Cancun, responded to this review

Thank you so much for this kind review. It is an honor to read awesome reviews from our guests. Gracias for visiting Mexico :) See you soon! Lvpaguilar@krystal-hotels.com More 

Thompson, Connecticut
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel itself was beautiful and we thought we wanted to buy there. Anyone that has ever been to a timeshare presentation knows what takes place. Short story we thought we wanted to buy knew we had 5 days to cancel, cancelled it in two days they still kept our money and we still haven't gotten it back and now... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Paris A, Manager at Krystal Cancun, responded to this review

Please contact me directly i will make the cancellation. This is not a scam. I can assure you that. Lvpaguilar@krystal-hotels.com More 

Sacramento, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This hotel is in a great location near clubs and shopping. The hotel offers a verity of great tours in lobby. It is clear after my stay that the pictures posted online are old. The hotel is nice but the furniture is showing signs of wear. The beach is beautiful and kept clean.

Was this review helpful? Yes 1
Paris A, Manager at Krystal Cancun, responded to this review

Thanik you for letting me know about this. I really would like to to know more about your stay so i can check the room you stayed at personally. We have renewed so much things inside the rooms lately. Thank you Lvpaguilar@krystal-hotels.com More 

Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Gorgeous views, beautiful sunrises, wonderful beach, lots of beds and chairs on beach to feel comfortable, several pools , beach pool bar and lots of activities to enjoy. Walking distance to shops and the party zone. Great staff at desk--Edgar, Lupita, and night manager Carlos. It was the first hotel I brought my family to 15 years ago but it... More 

Was this review helpful? Yes 1
Paris A, Manager at Krystal Cancun, responded to this review

wow!!! Nice review... I will read this review to the staff you mentioned. It is so kind of you for recommending us in this site. Gracias. Lvpaguilar@krystal-hotels.com More 

Hotel Review Summarization

What travelers say

  • Room service(9)
  • Pool area(6)
  • Ocean views(6)
  • New tower(6)
  • Time share(6)
  • Very good(6)
  • Inclusive package(4)
  • Night club(4)
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Beach (48)
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Honeymoon Suite (53)
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Krystal Club Room (57)
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Pool (40)
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Rennovated Krystal Club Room (58)
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The Hotel (69)

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