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Krystal Cancun

3.5 of 5 Paseo Kukulcan, Cancun 77500, Mexico
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Krystal Cancun
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Krystal Cancun
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2,238 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brooklyn, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Last minute decision to get away during the height of New York's worse winter in years left me without a hotel and prices awfully high. I happened upon Krystal Resort and Hotel Cancun and I was 100% satisfied. The hotel is ideally located in the center of the hotel zone, surrounded by several food and night spot locations. The rooms... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 2 days ago NEW

Everything about the beach was beautiful - the water, the sand, the view, the little tikki hut umbrellas! Our room was very clean, but the shower was weird. There was water all over the floor after taking the shower. Also, in the morning we woke up to construction. Breakfast and dinner was mediocre - not much variety. However, we loved... More 

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San Jose, California
1 review
3 of 5 stars Reviewed 3 days ago NEW

We booked our vacation on the week of Feb. 16 to 21th 2015 and stayed at Krystal Hotel for five days. Before our vacation day, we ready many negative review on Krystal Hotel then we have some concern. When we get there and see the front of the hotel is beautiful, in our mind we thinking the negative comment on... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 4 days ago NEW

Wow! You wake up everyday saying that. Great hotel, great view, very helpful and friendly staff... What else could you ask for? I made a reservation for a Krystal Club Room and it was a very pleasant experience: great view, very good breakfast and friendly staff. Unfortunately, I can not name them all, but special thanks for Patricia and Emanuelle... More 

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Huntington Station, New York
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW credit card Amex Card Member Review

The rooms and amenities are all aging and need a face lift. The gym is deplorable and dangerous. What makes me give it the very good rating is the location - at almost the point and in the middle of all the action - and the amazing staff who go above and beyond to make your stay special. From Carlos,... More 

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Belchertown, Massachusetts
1 review
4 of 5 stars Reviewed 5 days ago NEW

My husband and I spent our Anniversary Feb 4th through the 11th. Hotel is amazing, room view stunning and the staff was amazing. 2 of my favorite people were Israel Soria host of the restaurant and Nanguse the lobby bartender...truly made us feel special. We have only been home for 2 weeks and already want to go back Thanks for... More 

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Brampton, Canada
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The hotel is LOVELY - with a Beautiful beach, palapas and Beach Beds for "beach sleeping". The staff is attentive beyond any I have experienced. We had a room that "heard" all the Beach party noise of Spring Break, and the staff kindly changed our room to one quieter. They bent over backwards to accommodate our every request. The Captain... More 

Was this review helpful? Yes 3
Anaheim Hills, California
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed @ the Krystal Hotel in Cancun located right on the beach. Nice clean hotel with beautiful view of the beach and very close to all the restaurants. Originally we had an issue our reservation but it was corrected pretty fast. Beach was awesome & the pool & waterfall inside the hotel area was also very nice. This is... More 

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Sheridan, Wyoming
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We just got back from a stay in Cancun. We stayed for 3 nights at the Krystal and then another motel and returned to the Krystal for another 3 nights. All in all I would recommend this hotel with a few caveats. The service at the front desk is very poor and the staff less than helpful or friendly. We... More 

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Quebec City, Canada
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Our Walter Victor Sandoval did a great job!!!! Food was delicious and drink really good too!!! Definitly go back a gain at this restaurant !!! We had a great night!!!! The chef come too sing some songs!!!!

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Hotel Summarization (Beta)

What travelers say

  • Room service(10)
  • Pool area(7)
  • New tower(7)
  • Very good(7)
  • Time share(7)
  • Ocean views(6)
  • Inclusive package(5)
  • Night club(4)
  • Spring Break(3)
  • Hotel zone(3)

Additional Information about Krystal Cancun

Address: Paseo Kukulcan, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun
Hotel Style:
#39 Spa Hotel in Cancun
#56 On the Beach Hotel in Cancun

2,198 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (1566)
View from room (202)
Pool/beach area (361)
Hotel & grounds (328)
Room/suite (184)
Dining (69)
Family/play areas (21)
Bathroom (31)
Business center/function rooms (3)
Videos (1)
Other (366)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (589)
Amenities (119)
Beach (48)
Honeymoon Suite (53)
Kids Pool (6)
Krystal Club Room (57)
Pool (40)
Rennovated Krystal Club Room (58)
Restaurants and Bars (139)
The Hotel (69)

Management photos: Courtesy of the property manager

All management photos (43)
Hotel & grounds (3)
Business center/function rooms (4)
Dining (5)
Room/suite (5)
View from room (1)
Other (25)
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