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All 174 Cancun hotels

Krystal Cancun

3.5 of 5 Hotel   |   Paseo Kukulcan, Cancun 77500, Mexico
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67%
Ranked #67 of 174 Hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
loumul123 Dublin, Ireland
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1,905 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (346)
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English first
Dublin, Ireland
2 reviews
4 of 5 stars Reviewed yesterday NEW

After reading some of the reviews I was a bit nervous about staying here, however I was pleasantly surprised. The hotel was perfect location about a 2 minute walk to the main nightlife area, it has a beautiful beach area which has sun loungers reserved for hotel guests and the pool area if fab and very clean. We decided not... More

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rochester, New York, USA
Contributor
18 reviews 18 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Now for what I paid I am not complaining. We came as a family of four - two adults, two teen boys in May. I purchased through a time share site so it was about $800 for 8 days, 7 nights - all inclusive. However, I would not purchase this full price nor buy a time share through them. The... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I thought this trip was amazing. We ended up tipping the people who restocked the mini bar and got free drinks and bottle water in our rooms - a few dollars goes a long way. The pool was beautiful, perfect temperature, and always very clean. The swim up bar was great and I always seemed to get a seat! The... More

Was this review helpful? Yes 1
Paris A, Gerente at Krystal Cancun, responded to this review

Thank you for recommending us through tripadvisor. Please feel free to contact me for any information regaridning your reports. sincerely, Lvpaguilar@krystal-hotels.com More

Mexico City, Mexico
1 review
4 of 5 stars Reviewed 4 days ago NEW

The hotel had the best location, right on a beautiful beach and just a few minutes walking from the major nightlife areas, as well as close to some cheap traditional food spots. The staff were all very nice as well, especially Mr. Juan Carlo Alfaro who was always willing to help us with questions and gave us great suggestions on... More

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Paris A, Gerente at Krystal Cancun, responded to this review

Thank you so much for your kind review. I will put this inpuito on my notres. the one regarding the the upgrade... However i really ewant to thank you for your preference. I am glad you had a nice stay with us. Sincerely, Lvpaguilar@krystal-hotels.com More

Houston, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Making reservations and check-in was fairly easy. Great beach! Food was okay. They can definitely improve on customer service. Most employees were nice but they did not go above and beyond like most high caliber resorts. There was one waiter, Manuel Choco, that was very good. He was very friendly and very attentive. Need to renovate the rooms. Our shower... More

Was this review helpful? Yes 1
Paris A, Gerente at Krystal Cancun, responded to this review

Hola, Please contact me in order to follow up into the themes you mentioned. we have room services 24hrs. And we clsed the main bar at 1am due our location from the nightclubs. Sincerely, Lvpaguilar@krystal-hotels.com More

San Diego, California
Top Contributor
95 reviews 95 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The beach on one side and party on the other. Excellent location to relax in the day and party in the night. Views are awesome, lounge at the beach beach or pool int eh day. Many bars, clubs and restaurants in the area. Don't need a taxi unless you are going to visit the market and town.

Was this review helpful? Yes 4
Paris A, Gerente at Krystal Cancun, responded to this review

Thank you for recommending us in tripadvisor... I can see you are a top reviewer. It means a lot to us... Gracias Lvpaguilar@krystal-hotels.com More

Top Contributor
83 reviews 83 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Great hotel amazing beach. Stunning views. An all inclusive package gives you access to some pretty stunning breakfast and lunch options. Good modern decor in rooms and amazing looking swimming pools. Excellent sushi available with the main lobby bar area! Very enjoyable experience. May 2012 visit

Was this review helpful? Yes 2
Paris A, Gerente at Krystal Cancun, responded to this review

Gracias... Means a lot to us this review from a expert reviewer. See you son! ;) Lvpaguilar@krystal-hotels.com More

Bronx, New York
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice property that is located closed to everything, have a very nice and attentive staff, is clean , have nice big rooms, the food is good and the beach is gorgeous .I'll recommended to everybody and is price afordable

Was this review helpful? Yes 1
Paris A, Gerente at Krystal Cancun, responded to this review

Wow!!! thank you so much.. For recommendings us and for your preferene... See you very soon! ;) Lvpaguilar@krystal-hotels.com More

Coventry, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The hotel is OK but they have a ridiculous policy of not letting you invite any friends over, nor even letting you walk through the lobby with them to go to the (public) beach together. We encountered this problem repeatedly, even after arguing with managers and people at the reception, with the end result that we (paying guests) could not... More

Was this review helpful? Yes 1
Paris A, Gerente at Krystal Cancun, responded to this review

We do not have that policy you mentioned. We allow people that is not guest of the hotel to visit their family or friends in the lobby area. We sell day passes in case they want to stay longer in their rooms or in the pool or beach area. Like any other hotel in Cancun. Sincerely, Lvpaguilar@krystal-hotles.com More

San Diego, California
Contributor
12 reviews 12 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

You can't ask for a better location and a deal than this! The location is the best in cancun! Very near to nightclubs and marketplace. We had all inclusive deal and the food and drinks were excellent! There were many choices and the service and staff were very courteous! We rented a car to see chichen Itza, isla mujeras, and... More

Was this review helpful? Yes 5
Paris A, Manager at Krystal Cancun, responded to this review

Thnk you vey much for writing down a review from us. It is a pleasure to read awesome reviews. Gracias for recommend us in this site. Lvpaguilar@krystal-hotels.com More

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Hotel Summarization (Beta)

What travelers say

  • Room service(10)
  • Very good(7)
  • Pool area(7)
  • New tower(7)
  • Time share(7)
  • Ocean views(6)
  • Inclusive package(5)
  • Night club(4)
  • Hotel zone(3)
  • Spring Break(3)

Additional Information about Krystal Cancun

Address: Paseo Kukulcan, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Krystal Cancun 3.5*
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun

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