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All 174 Cancun hotels

Krystal Cancun

3.5 of 5 Hotel   |   Paseo Kukulcan, Cancun 77500, Mexico
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Ranked #69 of 174 hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
Philip M Staten Island, New York, United States
  • Overview
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1,871 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (341)
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English first
Staten Island, New York, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

Just a short walk to the bars and clubs with an excellent beach (more room than other hotels because this hotel is at the point of Cancun). Staff is excellent, especially waiter Robert Chan, who waited on my wife and I for breakfast almost every day. He made sure we had everything we needed and that we were happy. Great... More

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I simply asked to speak to a room and they were rude and would not....the worst customer service ever. I called five times and they sent me to the wrong room at 3 dollars a minute then finally I told them the room number I had not what they had and they hung up on me.

Was this review helpful? Yes 4
Los angeles
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

I've already written a review, but it's necessary to go into detail on how awful this place is. We booked through Expedia, which was a nightmare. When we arrived they had no record of our stay. After an hour waiting in the sauna of a lobby it was off to our awful room. The floor had mold, the bathroom had... More

Was this review helpful? Yes 6
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We are in our 4th day of a 7 night stay and our family is really enjoying this vacation. The staff are exceptionally friendly and helpful. The food ranges from good to excellent and there is a wide variety from the three restaurants on site. The Italian restaurant serves excellent food but I wish it was air conditioned. We are... More

Was this review helpful? Yes 4
Richmond
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A group of 11 of us booked this hotel from the 14th to the 21st of August and I was very happy with the place. I had some worries due to some of the negative reviews but they were totally unfounded. This hotel has an excellent location close to entertainment on the hotel zone, is a stones throw from the... More

Was this review helpful? Yes 6
Paris A, Gerente at Krystal Cancun, responded to this review

Thank you very much for such a nice review... As well gracias for your preference... we are really glad to see excellent comments from our guests. See you soon! Lvpaguilar@krystal-hotels.com More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I just got back from my trip yesterday and I loved it. Exceptional service from the moment my sisters and I arrived we were greeted our plain arrived at 6:30 am and I loved the fact that we were allowed to check in right we we arrived check in was at 3:00 pm and the lady from krystal club allowed... More

Was this review helpful? Yes 2
Paris A, Gerente at Krystal Cancun, responded to this review

Wow!! This is actually a very nice review... Thank you for recommending us and naming the staff from the hotel... I will let them know about this review. See you soon! :) Lvpaguilar@krystal-hotels.com More

Texarkana, Texas, United States
1 review
4 of 5 stars Reviewed 1 week ago

This hotel is beautiful, and the beach is great. We had a few employees who went out of their way to help us throughout our stay. Cecilia, in the lobby bar, was our favorite. She remembered us each day, and she was very helpful is we ever had any questions. We look forward to visiting here again next year.

Was this review helpful? Yes
Paris A, Gerente at Krystal Cancun, responded to this review

Wow!! This is a very nice review from you :) I am glad to read awesome feedbacks from our guests. Ceci is a very good person and i will tell to her about this post. Sincerely, Lvpaguilar@krystal-hotels.com More

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My hubby and I chose this trip and hotel to celebrate our 60th Birthdays, mine being in July! I had stayed at the other end of Cancun, and wanted to be down at this end, in walking distance of a lot of the "action". The hotel was beautiful, our view more than we could have asked for...and they even sent... More

Was this review helpful? Yes 2
Paris A, Gerente at Krystal Cancun, responded to this review

Amazing.... Thank you so much. Gracias for giving us an opportunity to know personally our services and facilities. I am glad to see you liked the hotel. Hopefully you can come back next year. Sincerely, Lvpaguilar@krystal-hotels.com More

Baldwin Park, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well, we're home and missing Cancun!!! We had a splendid time in the Krystal Hotel. The location is excellent; beautiful beach and very close to shops and clubs. It's a family oriented hotel and my children enjoyed the pool and the crystal clear carribean beach. The rooms had a nicely modern decor and were well kept. I must say the... More

Was this review helpful? Yes 3
Paris A, Gerente at Krystal Cancun, responded to this review

OMG.. this is a great review.... thank you so so much. I will tell everyone about this in the hotel. ;) Lvpaguilar@krystal-hotels.com More

Hanover, New Hampshire
Contributor
15 reviews 15 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Krystal for one night, as we'd been up since 2:30 am and wanted to rest before venturing out on our 9 day drive through the Yucatan. I chose this hotel through Expedia and booked it as all inclusive, but the hotel had no record of that. That was disappointing and frustrating, as the hotel food was... More

Was this review helpful? Yes 3
Paris A, Gerente at Krystal Cancun, responded to this review

Thank you for your preference... Gracias for staying at krystal cancun. We really feel glad about this. Hopefully you can stay longer next time. Sincerely, Lvpaguilar@krystal-hotels.com More

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Hotel Summarization (Beta)

What travelers say

  • Room service(10)
  • New tower(7)
  • Very good(7)
  • Time share(7)
  • Pool area(7)
  • Ocean views(6)
  • Inclusive package(5)
  • Night club(4)
  • Spring Break(3)
  • Hotel zone(3)

Additional Information about Krystal Cancun

Address: Paseo Kukulcan, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Krystal Cancun 3.5*
Reservation Options:
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun

1,356 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#36 Spa Hotel in Cancun #53 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun — the heart of the activities and entertainment district of Cancun — yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel’s panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation.Our resort’s stunning rooms and suites have been designed for every kind of traveler in mind, from our Family Rooms, which provides more space, to our ocean view guest rooms, to our Suites — including the Master and Presidential Suites which have their own private pools!We’ll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event.When it’s time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 
Number of rooms
435

Questions & Answers

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7 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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