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All 172 Cancun hotels

Krystal Cancun

3.5 of 5 Hotel   |   Paseo Kukulcan, Cancun 77500, Mexico
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Krystal Cancun
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Ranked #68 of 172 hotels in Cancun
A recent review
3 of 5 stars reviewed 2 days ago
dswitts columbus, oh
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1,815 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (336)
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English first
columbus, oh
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Spent an all inclusive week there in June. The property was well maintained, although going through some noisy construction and renovations. Food was average at best. Nothing very memorable. They did have an outstanding beach. Biggest disappointment was the service. Previously, at another resort on the strip, the waiters and staff made you feel like VIP's. At Krystal, you had... More

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1 review
4 of 5 stars Reviewed 2 days ago NEW

This summer my friends and I decided to go to Cancun, we chose this hotel mainly because of the location of it, nigthclubs are literally 70 steps away from the front desk. I would recomend this hotel if you are traveling with friends and if you want to have a good time partying. There is a guy called Javi, he... More

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Flower Mound, Texas
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

They have a great service beginning with the front desk, bell boys, restaurants, bar, etc There is a restaurant captain Alfredo He really know how to please travelers, If you don't like what they have at the buffet you can order what you want and he will manage to have it for you even if is not on the menu.... More

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Minneapolis, Minnesota
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I really love Krystal Cancun....I've stayed here on my 1st trip to Cancun in 2004 & the hotel is awesome. It is nearby all the night clubs & wa;king distant to every restaurant & flea market. This time around they had renovated all their rooms to have a balcony & the hotel i right on the beach...Every one is nice... More

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1 review
2 of 5 stars Reviewed 4 days ago NEW

Arrived at krystal cancun 5th July 2014 after a 10hr 30min flight from Glasgow. Both my fiancée and I were absolutely exhausted and were hoping to be able to get our heads down for a few hours once being allocated a room. They were nice enough at the front desk and someone even took out bags and showed us the... More

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Paris A, Manager at Krystal Cancun, responded to this review

Thank you for your review. I remember you sent me an email before your travel. I never guaranteed your request. This due the availability of the hotel and the high season. However...the front desk gave you a 60% discount for your 10 days vacations and you want it for free. And that is what i did... We gave you your... More

1 review
5 of 5 stars Reviewed 4 days ago NEW

I am 25 years old, and had never gone on a vacation before. My best friend convinced me to go to Cancun, even though I was cautious about leaving the country and especially being one of 2 females traveling "alone." With that being said, Cancun was the safest location imaginable. Krystal Club was not only ridiculously hospitable, every single employee... More

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Paris A, Manager at Krystal Cancun, responded to this review

Thank you so much for your kind review. it is a pleasure to read awesome feedbacks like yours. Gracias for your preference. Sincerely, Lvpaguilar@krystal-hotels.com More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I received a gift fom my father in law to come here on my honeymoon . After I received my gift I looked online to read the reviews for this hotel. There were good and bad reviews and I decided to be positive and come here anyway. My wife and I arrived here soo excited and the first thing we... More

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Paris A, Manager at Krystal Cancun, responded to this review

ok.... This is an unaccurate review and obviously a review written by a competitor. If you are in the hotel contact me. Paris Aguilar ph. ext. 853 Lvpaguilar@krystal-hotels.com More

Orange Lake, Florida
5 reviews 5 reviews
2 of 5 stars Reviewed 5 days ago NEW

To begin with, I got a great deal here because they try to sell you a time share membership. I made specific requests when I made the reservation as this is to celebrate our 25th anniversary. I asked for a high floor with a good view. I was told room availability was based on a first come first serve basis.... More

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Paris A, Manager at Krystal Cancun, responded to this review

Please feel free to contact me directly. I checked the reports ans the status of your room. As well i noticed you recieved a complementary upgrade. Lvpaguilar@krystal-hotels.com More

3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is trying hard to revitalize into a chic, minimalistic vibe. My guess is that by Christmas it should be pretty amazing. Staff at breakfast and beach grill are wonderful and remembered our family after first day. I highly recommend the dining "promotion", as the food prices are ridiculous otherwise. Just know that they do NOT refund extra money... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago NEW

Although the weather (in July) was hot and humid the hotel was beautiful, the food excellent and the staff very helpful. The beach is great and the hotel has the most umbrellas and cabanas of any nearby hotel by far. If you want to spend time on the beach and near the nightlife, this is the place.

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Hotel Summarization (Beta)

What travelers say

  • Room service(10)
  • Time share(7)
  • New tower(7)
  • Very good(7)
  • Pool area(7)
  • Ocean views(6)
  • Inclusive package(5)
  • Night club(4)
  • Spring Break(3)
  • Hotel zone(3)

Additional Information about Krystal Cancun

Address: Paseo Kukulcan, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Krystal Cancun 3.5*
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun

1,321 photos of this hotel

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All traveler photos (1279)
Pool/beach area (280)
View from room (156)
Hotel & grounds (247)
Room/suite (145)
Dining (59)
Family/play areas (17)
Bathroom (25)
Videos (1)
Other (349)

Management photos: Courtesy of the property manager

All management photos (43)
Room/suite (5)
Hotel & grounds (3)
Dining (5)
View from room (1)
Other (29)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#34 Spa Hotel in Cancun #53 On the Beach Hotel in Cancun #68 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun — the heart of the activities and entertainment district of Cancun — yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel’s panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation.Our resort’s stunning rooms and suites have been designed for every kind of traveler in mind, from our Family Rooms, which provides more space, to our ocean view guest rooms, to our Suites — including the Master and Presidential Suites which have their own private pools!We’ll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event.When it’s time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 
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