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Krystal Cancun

3.5 of 5 Paseo Kukulcan, Cancun 77500, Mexico
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Krystal Cancun
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Krystal Cancun
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2,033 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Richmond Hill, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We are currently in our second day, and already looking for another hotel... The "Hotel" looks very run down and old except for the over polished lobby that is a "Time Share " trap and club room, our first first room smelled of chemicals and quickly gave all of us a jead ache, the room was small and cramped, we... More 

Was this review helpful? Yes 2
Birmingham, United Kingdom
Top Contributor
86 reviews 86 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Lovely 2 day room only break here. We were lucky enough to have a room on the 8th room we did not however go for a ocean view room as we knew we would not be in the room much and had a 5:30am check out on day of the departure. The hotel itself was clean and modern enough and... More 

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NY
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our first trip to Cancun. The Krystal hotel and resort met and exceeded our expectations.We were greatly impressed with the quality of the services which began at check-in and reflected in every other areas of the Resort. The employees were very warm and hospitable. The house-keeping services were prompt and efficient. Our room was cleaned daily and items... More 

Was this review helpful? Yes 6
Little Rody
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband, Carlos and I celebrated our 20th Wedding Anniversary at Krystal. The Staff are FANTASTIC, The Hot tub was not Hot ...That was a Big disappointment but the rest of the Resort was nice. It only has two restaurants to choose from and at times because it was so slow there was only one open. This resort is very... More 

Was this review helpful? Yes 2
Paris A, Gerente at Krystal Cancun, responded to this review

Gracias for sharing your experience with this community. Actually that used to be a jacuzzi not a hot tub... And since last week is working as a hot tub. due the feedbacks of our guests. thank you for staying at Krystal Cancun Lvpaguilar@krystal-hotels.com More 

Charlotte, North Carolina
Contributor
15 reviews 15 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What can I say about the Krystal hotel? fabulous service, great views, exquisite food, rooms super clean, the attention given at this particular hotel has far exceeded my expectations. This is what I called Service, the staff made me feel as If I was home.

Was this review helpful? Yes 3
Sheffield, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

read reviews and thought oh dear ,have I dropped one. when we arrived foyer was good ,looked 4starrish ,room ,very dated not a 5 star ,3 at best ,sea view as promised great location on beach and round corner for bars. the staff where very friendly ,especially the girls serving on the beach ,pool area. food was ok tended not... More 

Review collected in partnership with Low Cost Holidays

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Excellent services from the pool area, specially from the Snack Fisheria. Special thanks to waiter Jaira, chef Gilberto, bar tender Pacheco and waiter Luis for their great and kind service; they made us feel at home.

Was this review helpful? Yes 1
Paris A, Gerente at Krystal Cancun, responded to this review

Thank you so much for reviewing us. I see you liked the service we offer... i will read this review to the satff you mentioned. Gracias for sharing your experience. sincerely, Lvpaguilar@krystal-hotels.com More 

Galway, Ireland
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have just returned from a fantastic vacation in Cancun, and while there we stayed at the Krystal Cancun Hotel. The Hotel's Atrium is very welcoming and inviting. Very modern, with clean lines of white walls, floor tiles, and flowing white voile curtains, and a large grey fountain stands in the middle, just to compliment it all. The bedrooms are... More 

Was this review helpful? Yes 3
Bronx, New York
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I want to thank the chef Arturo at La Velas rest, the waiter Victor, the host Isreal and of course the bartender Christian, these 4 men were amazing, the food, the service and drinks were great. Overall we had an amazing time it was worth the money. Yes there were somethings that need a little tender loving care but I... More 

Was this review helpful? Yes 2
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is one of the only resorts you can book through RCI that is not all-inclusive. That is how we ended up here. That being said I think I would rather have booked a nicer hotel through Expedia. This place smells like mold in the elevator in your rooms and all the cabinets. It is rundown and needs a facelift.... More 

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Room service(10)
  • Time share(7)
  • Pool area(7)
  • New tower(7)
  • Very good(7)
  • Ocean views(6)
  • Inclusive package(5)
  • Night club(4)
  • Hotel zone(3)
  • Spring Break(3)

Additional Information about Krystal Cancun

Address: Paseo Kukulcan, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Caribbean Online Mgt Corp., Agoda, Hotels.com, Orbitz, TripOnline SA, Despegar.com, HostelWorld, Otel, getaroom.com, Travelocity, Odigeo and Tingo so you can book your Krystal Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun
Hotel Style:
#38 Spa Hotel in Cancun
#55 On the Beach Hotel in Cancun

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