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Krystal Cancun

3.5 of 5 Paseo Kukulcan, Cancun 77500, Mexico
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Krystal Cancun
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Krystal Cancun
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2,123 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (372)
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Los Angeles, California
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed today NEW

The service people at this resort are wonderful Mexican people from the local town. They are warm and caring. They work hard to make a living. I bought my trip through Expedia and came to the hotel after already sending an email to the infamous Paris of Krystal Cancun. I expressed my concern at the negative reviews here, but still... More 

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Greater Manchester, United Kingdom
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

We loved our stay at the Krystal, Cancun! The rooms were great, very spacious, nice bathrooms, comfy beds etc. We requested a room with beach view/balcony and it was truely stunning waking up to the sound and sight of the ocean every morning! The decor of the hotel, lobby etc is fab, very modern, very clean. The restaurant was perfect... More 

Was this review helpful? Yes 1
Winnipeg, Canada
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

My Husband and I had a blast and we want to thank the best bartenders out there , so thank you Jaime and Roberto, you made it a great trip with the delicious drinks and wonderful service. IF anyone is looking for a great bartenders then these two guys are your man!, They always make sure your drinks are filled... More 

Was this review helpful? Yes 1
Mankato, Minnesota
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We bought our week from a charity auction. The resort was snow gross we moved the second day. The Libby and pool are great. Our rooms were rundown, dirty, and smelled moldy/musty. We tried to get moved, but they wanted to tie a better room to the timeshare selling con. Very disappointing.

Was this review helpful? Yes 2
Paris A, Gerente at Krystal Cancun, responded to this review

Please contact me if you need further assistance. I am sorry we do not what reservation you had or when did you stay or anything. thank you. Lvpaguilar@krystal-hotels.com More 

Fort Collins, Colorado, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

On a whole my husband and I had a ok time cause we we were together had we not had each other the trip would have been horrible. I'm going to start with the plus' of this trip Christian Martin and Roberto (bar tenders) were great. The hotel has great food options as far as buffets go, Room service was... More 

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Hawthorne, New Jersey
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was our first time visiting Cancun. We were there January 18-22 2015. We very impressed, especially with the deluxe oceanfront room! It was so nice sleeping with the door open and listening to the sound of the ocean. We were able to watch the gorgeous sunrise and sunset from our balcony. The beauty of the ocean was truly surreal.... More 

Was this review helpful? Yes 3
Baltimore, Maryland
1 review
4 of 5 stars Reviewed 1 week ago NEW

We stayed in the hotel with a friend for 4 nights and we should admit, it was a very nice, soothing and relaxing trip for both of us. The ocean view room made it beautiful to wake up in the morning; the beach was very clean, the set up perfectly meets your expectation if you are looking for something nice... More 

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Surrey, British Columbia, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I must confess that the last three years I have been to a Sandals so I know I have spoiled myself. Still, this was a disappointing experience. Perhaps my view are also tempered with a case of Montezuma's revenge the first day I was there which huging around for the balance of the week. We were in the old tower.... More 

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Porto Alegre, RS
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Magnificent place and services. It's worthwhile the prices and the benefits. At Risotto restaurant the menu is well composed. The Italian food is tasteful, specially the Tiramisu. A special thanks to Carlos, Arturo, Alonzo and Geraldo.

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Clayton, North Carolina
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Depending on what you are looking for its a great hotel stay. The food and the alcohol was decent. The beach was AMAZING!!!! There were plenty of cabanas, lounge chairs, etc. The only complaint we had was the room could use some TLC. We met some great people and had an AWESOME time. The offsite restaurant is really nice as... More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(10)
  • Very good(7)
  • Pool area(7)
  • New tower(7)
  • Time share(7)
  • Ocean views(6)
  • Inclusive package(5)
  • Night club(4)
  • Spring Break(3)
  • Hotel zone(3)

Additional Information about Krystal Cancun

Address: Paseo Kukulcan, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun
Hotel Style:
#42 Spa Hotel in Cancun
#60 On the Beach Hotel in Cancun

2,134 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (1502)
Hotel & grounds (303)
Pool/beach area (346)
View from room (191)
Dining (68)
Room/suite (177)
Family/play areas (21)
Bathroom (31)
Business center/function rooms (3)
Videos (1)
Other (361)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (589)
Amenities (119)
Beach (48)
Honeymoon Suite (53)
Kids Pool (6)
Krystal Club Room (57)
Pool (40)
Rennovated Krystal Club Room (58)
Restaurants and Bars (139)
The Hotel (69)

Management photos: Courtesy of the property manager

All management photos (43)
Hotel & grounds (3)
Business center/function rooms (4)
Dining (5)
Room/suite (5)
View from room (1)
Other (25)
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