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Le Blanc Spa Resort

Travelers' Choice award winner
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Blvd Kukulkan Km.10 - Zona Hotelera, Cancun 77500, Mexico
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Le Blanc Spa Resort
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4,017 Reviews from our TripAdvisor Community

Traveler rating
    3,357
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,167)
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There are newer reviews for Le Blanc Spa Resort
See the most recent reviews
Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 22, 2012

Had great expectations after basing our stay on the resorts no 1 rating in Cancun. After our stay we would agree with the rating. From food, to overall ambience we were constantly impressed. Each room has a butler who makes it very clear that he is there for your service, to run your jacuzzi to helping you choose your scented... More 

Was this review helpful? Yes
London, England
Contributor
12 reviews 12 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 21, 2012

First let me say that my husband and I loved Le Blanc and we had a wonderful week. It was our first visit to Le Blanc and the first time ever to Mexico. We were a little disappointed with the weather the first half of the trip but if all came good at the end of the week. We thought... More 

Was this review helpful? Yes 4
Carmel, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed March 21, 2012

Upon arrival we were told there was no "partial" ocean view available, after I spoke with someone from the hotel earlier. After all the time spent checking in, there front desk attendant just stared at us as if she was in another world! I have to say this is going to be a very long 4 days at this rate!... More 

Was this review helpful? Yes 23
Andreas S, General Manager at Le Blanc Spa Resort, responded to this review

I am sorry to hear that the start of your vacation was less then you expected. I am sure we can make this stay very pleasant and memorable, please contact our Public Relations Department for any assistance, we will do everything possible to ensure your relaxing experience. More 

Boone
Contributor
13 reviews 13 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 20, 2012

Superb experience, from the individual pick up at the airport and check-in enroute, to the impeccable service by all levels of staff, impressive rooms, (regrettably only French style step out porch), astounding (and recently widened) white sandy beach with the blue turquoise water, superb dining at each meal (our personal favorite were all kinds of seafoods cooked on the grill... More 

Was this review helpful? Yes
Andreas S, General Manager at Le Blanc Spa Resort, responded to this review

It is always a pleasure to welcome our guests back to Le Blanc; I hope the relaxing ambience, comfortable facilities and service you receive at Le Blanc make you feel like returning home every time you met by welcome concierge at the airport or greeted by our doorman into the resort. Cancun is very fortunate to have you as it's... More 

Eagle Lake, Minnesota
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 20, 2012

We arrived in Cancun on March 11th for a week, 3rd time in Cancun, first time at the LeBlanc,there was 6 of us ( 3 Couples). Check in was quick, Kris and I are RCI members, we ended up with 3 studios, facing the lagoon, asked for oceanview, they said they were full. I didn't check back later in the... More 

Was this review helpful? Yes 1
Andreas S, General Manager at Le Blanc Spa Resort, responded to this review

I am very glad to know that you like Cancun and visit it frequently, for us it was an honour to be chosen for this recent vacation here. It is always a pleasure to congratulate member of our team for outstanding efforts and for making a difference, ensuring that our guests spend memorable and stress-free vacation with Le Blanc. We... More 

Washington, DC
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2012

My husband and I stayed at LeBlanc in March for 6 nights and had an amazing time. This was our second trip to Mexico, and we had previously stayed at a Secrets Rivera Maya resort on our honeymoon. Our vacation at LeBlanc far surpassed our honeymoon! First and foremost, the service and attitude of almost all the staff members were... More 

Was this review helpful? Yes 2
Andreas S, General Manager at Le Blanc Spa Resort, responded to this review

Thank you very much for your generous review. I apologize for the few inconveniences you mentioned in your review, even knowing that they were resolved and your vacation was relaxing and memorable, I still regret that not all your expectation were fully met. We do strive to make every stay as close to perfection as possible and will continue working... More 

The Villages, Florida
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed March 20, 2012

We spent 2 weeks at Le Blanc Resort in May 2011. We traded with our RCI Timeshare, we do not own with Palace resorts. This was a VERY relaxing and pampered vacation for us. The room was everything you expect from a Palace, comfortable, spacious, clean and with very nice amenities. Most of the rooms here do not have balconies.... More 

Was this review helpful? Yes 1
Andreas S, General Manager at Le Blanc Spa Resort, responded to this review

It is the greatest compliment for us, when, after spending their vacation at Le Blanc, our guests desire to return to our resort. Thank you for coming to Le Blanc and enjoying all the services, restaurants and amenities we have to offer. It is always a pleasure to receive a positive feedback from our guests as comfort, wonderful experience and... More 

New York City, New York
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 19, 2012

LeBlanc Spa earns its no 1 qualification of Cancun Hotels rightly so. Minimalist elegance in white. Incredible attentive staff at reception, restaurants and pool. Very relaxing. Excellent spa environment with very good staff. Rooms are nice, the normal ones not particularly spacious but we didn't spend much time in it anyway. The restaurants are all quite good, French, Italian, Asian,... More 

Was this review helpful? Yes
Andreas S, General Manager at Le Blanc Spa Resort, responded to this review

It was a pleasure to read your review, knowing that your vacation with Le Blanc was so relaxing. We will keep working hard to ensure that you enjoy our restaurants, services and tranquil atmosphere at its most every time you honour us with a visit. More 

anaheim hills
Reviewer
5 reviews 5 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 19, 2012

We have been members of Palace Resorts for the last 4 years, upgraded twice (we bought straight up to the VIP Palace Premier level) but yet continue to struggle making reservations, requesting ocean view rooms, scheduling transportation and scheduling SPA appointments but yet we are VIP??? We have either stayed and or visited all but two of the palace resorts... More 

Was this review helpful? Yes 4
Andreas S, General Manager at Le Blanc Spa Resort, responded to this review

I am truly concerned with undesirable service you received from our Miami Office, pre arrival arrangements are very important step in order to create a relaxing vacation experience, I am very sorry it gave the opposite impression and caused some inconveniences upon arrival. This information was shared with those in charge of these departments. I assure you that everything necessary... More 

London
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 18, 2012

We arrived pretty late on the Saturday, we were given a room upgrade which was great and unexpected(thanks to Carmen Carillo of Customer services who dealt with several room requests before arrival) The room was a normal hotel room size, being a honeymoon room it had wonderful views of the ocean. Bvlgari amenities were great, well stocked minibar.Gym was fantastic... More 

Was this review helpful? Yes 2
Andreas S, General Manager at Le Blanc Spa Resort, responded to this review

Thank you for taking time to share with us your review of Le Blanc Spa Resort and its services. Every comment is very important for us, many of those have served as an inspiration for improvements or motivation to keep up a work well done. It’s my regret that several inconveniences occurred during your stay, we will increase our efforts... More 

Hotel Review Summarization

What travelers say

  • Room service(42)
  • French restaurants(41)
  • Very good(35)
  • Coconut milk(20)
  • Romantic dinner(19)
  • Top notch(12)
  • Infinity pool(10)
  • Lobby bar(10)
  • Pillow menu(7)
  • Ocean views(7)
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Hotel & grounds (805)
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Dining (459)
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Amenities (35)
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Beach (5)
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Ocean Front Royale Presidential Suite (38)
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Pool (10)
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Royal Deluxe Room II (43)
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Royale Deluxe Room I (23)
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Spa Pool (9)
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Terrace Pool (12)
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The Hotel (40)

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Hotel & grounds (8)
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