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All 172 Cancun hotels

Sunset Marina Resort & Yacht Club

4.0 of 5 Hotel   |   Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
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Sunset Marina Resort & Yacht Club
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77%
Ranked #28 of 172 hotels in Cancun
Certificate of Excellence 2014
  • Reviews (831)
  • Photos (450)
  • Amenities
  • Room tips (173)
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831 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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There are newer reviews for Sunset Marina Resort & Yacht Club
See the most recent reviews
A TripAdvisor Member
5 of 5 stars Reviewed May 27, 2004

Wow! As I'm reading some of the other (poor) reviews of the Sunset Lagoon, I'm amazed because I can't say enough GREAT things about the resort. My boyfriend and I stayed at the "Lagoon" May 11-May 18th 2004. It was the best vacation of our lives!!!! Upon check in, we were welcomed with a marguarita and a beer in the... More

Was this review helpful? Yes 1
Management response:

First all I would like to take the opportunity to thank you for choosing Cancun as your vacations destination and for you e-mail, were you mention to us your great time lived in the Sunset Lagoon. We really appreciate your positive comments, about our staff and hotel. I assure you our objective is improve the service quality, for this reason... More

A TripAdvisor Member
2 of 5 stars Reviewed May 23, 2004

We stayed at the Sunset Lagoon from May 15th until May 23rd 2004. Our stay at the Sunset Lagoon was less than acceptable. Our check-in went smooth with a van waiting at the airport which was easily found. During our stay, we had the experience of seeing several types of rooms due to several circumstances. During our 3rd night in... More

Was this review helpful? Yes 4
A TripAdvisor Member
5 of 5 stars Reviewed May 22, 2004

Stayed at the Sunset Lagoon last July with my boyfriend and a friend of ours. We had a great time there! The staff was more than wonderful and the place is very quaint with beautiful landscaped grounds. I prefer this to the "monster hotels" and I did not feel any lack of amenities especially since we could eat and play... More

Was this review helpful? Yes 3
Management response:

Dear Miss. First all I would like to take the opportunity to thank you for choosing Cancun as your vacations destination and for you e-mail, were you mention to us your great time lived in the Sunset Lagoon. We really appreciate your positive comments, receive our sincerely congratulations for you wedding, we will be waiting you, as well as your... More

A TripAdvisor Member
5 of 5 stars Reviewed May 18, 2004

My husband Ben and I absolutely loved Sunset Lagoon! I have read some of the good and bad reviews on this place, and find that it definitely depends on what you did, what you expect etc. We were fortunate enough to have been made to feel at home and very welcomed! Marcela our sales rep was just wonderful! Cougar was... More

Was this review helpful? Yes 2
A TripAdvisor Member
1 of 5 stars Reviewed May 5, 2004

In 1999 we bought 70 "Getaway Vacation rental weeks". We've never been contacted to pay an annual maintenance fee. When we finally tried to use a week this year the phone numbers we had for New Horizons International were disconnected and the web site was "page not found". I have a strong feeling, dating back to 1999, that we basically... More

Was this review helpful? Yes 3
A TripAdvisor Member
1 of 5 stars Reviewed April 21, 2004

A week before I was going on Vacation, I decided to look at the reviews of the Sunset Lagoon. It seemed like not to many people enjoyed their stay, but I that it's too late to change my reservation.Upon check in, the hotel lost my reservation and their was nothing they would do about it till the next day (that... More

Was this review helpful? Yes 5
A TripAdvisor Member
4 of 5 stars Reviewed April 16, 2004

We just got back from Cancun, Sunset 4 weeks ago, and just booked another trip tonight! This time we're taking our 2 children. they had numerous acitvities offered for children! The staff are FRIENDLY & make you feel as though they have known you forever! the clubbing at night is AWESOME GREAT TIME!!!! We too had a room other than... More

Was this review helpful? Yes 3
Management response:

First all thank you for choosing Cancun as your Holiday destination. We received your valuable comment about it your great experience in Sunset Lagoon.Sunset Hotels always take care of our members, and we will try to make you feel at home.Hooping to give you a welcome back to Sunset Lagoon I remind you. More

A TripAdvisor Member
1 of 5 stars Reviewed April 15, 2004

Would like to warn anyone who is thinking of booking a vacation at the Sunset Lagoon, DON,T.We did and now regret we did, my husband had his money driver licsense and visa card stolen, right on the premises, we usually left our wallets in the safe in our room, but this particular morning he had to use the bank machine,... More

Was this review helpful? Yes 7
A TripAdvisor Member
1 of 5 stars Reviewed April 14, 2004

We went to Sunset Lagoon last week with a group of 8. Most of our week went smoothly although we were disappointed in the "CocoBongo" which was advertised as a Las Vegas show but was in fact, a bunch of kids dancing, singing & waving balloons. At $16 US/each, it's a total rip-off. Don't go unless you have a bunch... More

Was this review helpful? Yes 8
A TripAdvisor Member
4 of 5 stars Reviewed April 14, 2004

1. didn't get room requested with double beds, instead we got one king bed with sofas, requested change of room, Juan at the reception set he'd change my room on my second day there by 11:00 am, couldn't accomodate me, even after expressing that my friend couldn't walk as she had swollen feet, room was at the far end of... More

Was this review helpful? Yes 1
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Additional Information about Sunset Marina Resort & Yacht Club

Address: Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunset Marina Resort & Yacht Club 4*
Reservation Options:
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Also Known As:
Sunset Lagoon Resort Hotel And Marina
Sunset Lagoon Hotel Marina
Sunset Lagoon Cancun
Cancun Sunset Lagoon

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Amenities

Free Breakfast Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#17 Spa Hotel in Cancun #24 Luxury Hotel in Cancun #37 Family Hotel in Cancun #49 Romantic Hotel in Cancun
Hotel Class
Number of rooms
177

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