First of all, let me say that we are Royal Holiday members and used an RCI exchange to visit this property. So as such, we are familiar with the whole vacation club approach. However that being said, we found this property to be lacking in every way,other than the staff at the lobby and pool bars. On check-in we were... More

Hi there went on a family vacation Dec 20-27, 2011 with whole family 4 adults and 2 babies , also booked for 3 more adults Dec 23- 30, 2011 at same hotel. We arrived to find the hotel didnt have the accomodations we had booked, with 4 adults and 2 babies I had booked a 2 bedroom suite and they... More

How can it be rated as a gold crown resort ?Bathrooms are small and need to be renovated.Food quality is bad and expensive.Resort should be demolished. More

The Sunset Lagoon is a decent mid range resort. The rooms are clean and the buffet food is adequate but not four star quality and the a'la carte is pretty good. The pool and grounds are well maintained. The staff are friendly and accomodating as well. It is a smaller resort and has a family friendly atmosphere but has limited... More

We had read one of the previous reviews about this hotel a month ago about someone having an ipod, ring and some cash taken from their room. We were extremely cautious about having the door and safe locked. We double and triple checked it everytime we left the room. We also, had the same elderly housekeeping lady as described in... More

This place was beautiful but you definataly needed to know some spanish skills to communicate with the staff. When my bf and I arrived the front desk staff seemed brief and unknowledgeable of our questions. the other staff seemed friendly but if you know some basic spanish then it will be benefical to the perks. (luckily i took some spanish... More

We were a group of 11. We had 3 units, 2 (1 bedrooms), 1 (2 bedroom) through RCI. Check in was nice, refreshments and food, staff worked efficiently at getting everything done quickly. Rooms were more than spacious, spotless, and well-equipped. We were on the all-inclusive plan. The food selection was nice, the food tasted great, and the alcohol/beverage choices... More

If you want to be cost effective or you got a really good deal, stay here. it's supposed to be a 4-star hotel, but it's a LOT more like 3-star. We received an excellent deal on a junior suite which was handy for the mini fridge, filtered water, balcony, hot plates. Our room was infested with tiny ants and it... More

Pros - friendly staff - decent food - courtesy bus to Royal Sunset, which has an amazing beach, and everything there is all-inclusive Cons - different treatment for members and "external" people; had to wait for our room for almost 3 hours because it was booked through Expedia, they were overbooked but kept saying it wasn't their fault - all... More