The facilities are good, the good if good with lots of choice and always fresh - even on the buffet which is very flexible. Restaurant and bar staff are excellent and couldn't be more helpful. The lobby staff are very unhelpful, only answering questions and not volunteering any useful information. The room staff clean the rooms well but dirty plates... More

Generally a great place to visit great location. We were very disappointed by some extremmely arrogant servers in bar area. Common areas have deterriorated and not kept clean. More

If you want to get royally screwed out of your money. Stay at this resort and and buy a time share. They are the biggest thieves in Cancun. They promise you the moon and find a way to FU any way they can. They don't even follow Mexican Laws. More

i have been a member since 2002.this year the room was left unmade twice, bar unfilled twice, room theft once, no show room service once,note to manager taken by front desk once. the people in charge("Santiago") do not care about service, the bar and front desk do not want to work and even feign not understanding any English to not... More

We just recently returned from our trip. I booked through RCI.com, a 2 bedroom/2 bathroom. We were originally booked at the Sunset Royal, but were moved to the Lagoon, due to renovations beginning at the Royal. We still had access to Royal beach, but had to take a shuttle (either boat or bus) back and forth, which was hugely inconvenient... More

I went to Sunset Lagoon with two of my girlfriends. From the moment we walked through the door we were treated like queens. We had the two bedroom suite, it was very spacious and had 3 bathrooms (perfect for 3 queens). I've had lots of problems at other places with the air conditioning not working or barely working but our... More

I traveled with a group of 10 people: my mother, my father, myself (19), my younger sister (15), my best friend (18), my grandpa (82), my aunt, my uncle, and my two little cousins (7 and 9) and the sunset lagoon made accomidated all of us. Traveling with such large group and having such large age differences, we all were... More

The people at the front desk and concierge treated us nicely until we said no to listening to their timeshare presentation and then they seemed to go out of their way to be unhelpful. We had tickets to XCaret and needed transportation, but they were upset that we didn't book the tour through them and told us that we would... More

My husband and I stayed here w/friends in a 2 bedroom condo with 3 baths. Very roomy! The room was clean and the refridge well stocked; other than that it was sparce. No decor! Beds/pillows very hard. Service excellent-food redundant every day and only so-so. Bus transportation available for other resorts in their chain. They tried to entice us to... More