First of all, my boyfriend and I were first timers to Cancun. The staff at Sunset Lagoon were warm & inviting. Everyone had a smile on their face regardless of the time of day! The nightly entertainment was fun and always changing. David & Alexander (the entertainers during the days) are awesome! Always had great advise and were excellent hosts... More

There is a difference between going to Sunset Lagoon during "off season" vs popular times, I am sure. We've been a member since 2003, and have gone back Dec 2007, May 2009, April 2011, April 2012. We've chosen to go during "off season" the last few times because we wanted to avoid the crowds. The place is very relaxing that... More

The Sunset Lagoon provided the ultimate vacation experience. David, Ivan, Alexander, and the entire staff made us feel at home and like we were the only guests at the resort. We wanted for nothing. The food was excellent, and varied each day with new selections. Rudy greeted us at the restaurant and saw to our every need. We could not... More

This was our first trip to Cancun and it was great. The staff at the hotel were so courteous, polite and willing to help in any way possible. Our a/c was acting up and in less than 10 minutes from our call someone was there to look at it. Eunice in the buffet area was so helpful and friendly, David... More

The staff here really takes care of you. Alexander, Ivan, and David are the people who really took care of me. When we had a problem with our room we were taken care of immediately. That was by far the best part of it. Everything was clean and when we needed something, a quick call to the front desk got... More

Our stay at Sunset Lagoon was great. The staff was friendly and made you feel very welcome. I never walked by a staff member that didn't say "hi" or acknowledge you in a friendly manner. We traveled with 3 kids ages 2, 6, and 8. They had a blast. Ivette, the person in charge of the kid watch was very... More

This was our first visit to Cancun and the Lagoon. We had a "great time" and enjoyed all aspects of our visit. The hotel staff we met were most accomodating, especially Fabian who was especially so. We will look for him upon our return trip. We found both the food and beverage service to our liking. Based on my travel... More

We always enjoy our stay at the Sunset Lagoon Resort. Staff is very friendly and accommodating to our needs. Our favorite staff member is Fabian who always has a warm greeting and a big smil for us upon arriving and leaving. He makes sure are bags are collected and be rady for our transportation van to the airport. More

My trip to Cancun was planned in January 2012 with DESPEGAR for ROYAL SUNSET. When I arrived April 1ST at ROYAL SUNSET they said no reservations were seen. When I showed them the reservation number they sent us to SUNSET LAGOON , yes I was angry. It seems Despegar like Expedia do not actually confirm with the hotel, they just... More