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All 171 Cancun hotels »

Royal Solaris Cancun

3.5 of 5
Boulevard Kukulcan Km 20.5 | Hotel Zone Cancun Q Roo Mexico 77500, Cancun 77500, Mexico
Hotel amenities
Ranked #59 of 171 hotels in Cancun
3.5 of 5 stars 1648 Reviews
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1,648 reviews from our community

What travelers say about this hotel
  • Caribe tower(45)
  • Marco Polo(40)
  • Very nice(31)
  • Pool area(29)
  • Lobby bar(26)
  • Ocean views(26)
  • Entertainment staff(26)
  • Great time(22)
  • Las Fuentes(9)
  • Time share(7)
Traveler rating
    542
    556
    252
    166
    132
Only show reviews for Family (316) | Couples (393) | Business (7)
Date Rating
BluesZilla
Lewisville
2 reviews
4 of 5 stars Reviewed September 21, 2011

Had a great time, cant wait to go back. The food was good+ not excellent but the drinks were nice and strong. I'll probably pay a bit more and have a nicer hotel next trip though. More

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snake325
Abilene, Texas
Reviewer
4 reviews
5 helpful votes
5 of 5 stars Reviewed September 15, 2011

Beautiful place! We upgraded to the Real next door. If you are not traveling with children this is the place for you. More

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Eunice B
New York City, New York
1 review
1 helpful vote
4 of 5 stars Reviewed September 14, 2011
1
person found this review helpful

First time in Royal Solaris and actually my first time in Mexico. This was a pretty good place to start my first trip to Mexico. Friendly staff all around. (My amigo Gilberto, such an awesome member of the staff. ) The poolbar section of the pool smelled funny but fortunately it was by the bar so after a few drinks... More

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MarkMac69
Antigonish, Canada
Reviewer
4 reviews
2 helpful votes
4 of 5 stars Reviewed September 12, 2011
1
person found this review helpful

Very nice place, I travelled with my 3 teenage sons. We found the resort to be super clean and well maintained (except for the mini golf course). This property has 2 Hotels on 1 site the Gran Caribe is nicer and has 24hr room service, seperate pool hot tubs and restaurants. We dined at 4 different resaurants and found good... More

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DoctorH_Sydney
Sydney, Australia
Reviewer
3 reviews
5 of 5 stars Reviewed September 9, 2011

Reading the reviews prior to our arrival, we were unsure if we had selected an appropriate venue. However, we had a very different experience to many of the earlier reviews. This was our first time at the Royal Solaris. From the beginning when we were upgraded to the ocean view room, to the delightful staff. This was a relaxing, rewarding... More

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Ivette71
London, United Kingdom
2 reviews
4 helpful votes
4 of 5 stars Reviewed September 9, 2011
3
people found this review helpful

It was a lovely hotel! Mexican people are genuinely friendly and helpful. The facilities are very good, the sea is to die for, the food is good, offering a good variety options through 4 restaurants (buffet rest, French rest, a rest by the pool and a snack bar also by the pool. Also nice bars by the pool and inside... More

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Megan B
Vancouver, Canada
1 review
1 helpful vote
5 of 5 stars Reviewed September 8, 2011
1
person found this review helpful

We were at the Royal Solaris Cancun from Aug 28 - Sept 4 2011 for our honeymoon. It was a WestJet vacations package deal that my parents had kindly given us. We had never been to Cancun before this trip. I had googled this resort and was discouraged to see a bunch of negative reviews, so it worried me for... More

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JNN3
New York City, New York
Senior Reviewer
7 reviews
7 helpful votes
3 of 5 stars Reviewed September 5, 2011
1
person found this review helpful

We stayed here after spending a week at Golden Parnassus Resort and Spa. This place is focused on volume, not quality. Rooms were outdated, but the staff does its best at maintaining upkeep. Our room also got extremely damp, you are unable to enjoy the ocean breeze without your room looking like a puddle of water. We had to keep... More

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Solaris Hotels, Community Manager at Royal Solaris Cancun, responded to this review
October 14, 2011

Dear Guest: We are really sorry to hear you did not feel well attended during your stay with us. In regard the attitude from our staff, we have made some staff changes in all areas to avoid complaints of this type. Plus it we are offering courses of attitude to our staff in order to improve this point. We can... More

Dave946
Van Buren, Missouri
1 review
5 helpful votes
4 of 5 stars Reviewed September 2, 2011
5
people found this review helpful

My wife and I and our 2 daughters vacationed in Cancun and spent 6 days and 5 nights at the Royal Solaris. This was our third trip to Cancun but the first time we have taken our 2 daughters. Royal Solaris is a Family friendly resort. The hotel is clean the property is beautiful. The service was excellent. Outside of... More

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gtfo001
Calgar
1 review
4 helpful votes
2 of 5 stars Reviewed August 31, 2011
4
people found this review helpful

Went here with my girlfriend and a group of friends last week. Not a very good hotel. Very small compared to other resorts we've stayed at. We got lucky cause they ran out of rooms at the main building and put the whole group in the other smaller, but better tower. Me and my girlfriend ended up with one of... More

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Solaris Hotels, Community Manager at Royal Solaris Cancun, responded to this review
October 14, 2011

Dear Guest: We will always try to do our best for that reason we care about your important comment that helps us to improve our services. We work making changes of dishes from the menus according to the observations of our guests Once again, thank you very much for your comments, HOTELES SOLARIS DE MEXICO More

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Royal Solaris Cancun Also Known As

  • Royal Solaris
  • Royal Solaris Caribe
  • Solaris Resort Cancun
  • Cancun Royal Solaris
  • Royal Solaris Cancun Mexico
  • Royal Solaris Hotel
Address: Boulevard Kukulcan Km 20.5 | Hotel Zone Cancun Q Roo Mexico 77500, Cancun 77500, Mexico

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