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All 174 Cancun hotels

Royal Solaris Cancun

Boulevard Kukulcan Km 20.5 | Hotel Zone Cancun Q Roo Mexico 77500, Cancun 77500, Mexico
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Royal Solaris Cancun
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Ranked #47 of 174 Hotels in Cancun
A recent review
3 of 5 stars reviewed 5 days ago
Diana L Chandler, Arizona
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1,513 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chandler, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

I really wish it had a separate rating for the food, absolutely HORRIBLE! Although the Marco Polo restaurant was good and the pizza was good but it's only available at specific times. I must say the staff was super friendly. The hotel itself was OK, the elevators kept breaking down and with my father that has a terrible back such... More

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm not sure where all the good reviews are coming from...here is how my bf and I felt about royal Solaris. We stayed 6 nights total... -food was terrible. We tried all 3 restaurants on the first night bc we couldn't fill our stomachs with one decent restaurant. They don't even have real cream for coffee. Their juices are a... More

Was this review helpful? Yes 3
Manchester, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Have been to Solaris twice before. For an older hotel its very good .Can't fault the friendly staff. Need to make sure you get a room with a balcony before you trave.food in main resturant not as gppd as ot jas been on other visots but yoi can allways find something.you.travel..

Was this review helpful? Yes 1
Appleton, WI
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

Food made me sick....room was ok but since it was by the elevator was very loud...beach was pretty but can't swim I. It much due to the waves were very very strong. Great location for other shopping. Overpriced gift shop but what gift shop isn't?

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

The only thing I didn't like was there was no ATM in the resort or a beach bar or a 24 hour bar. That being said the sports and entertainment group were above and beyond enough to make up for that. They were awesome and put on a good show all day everyday and night. I had a great time... More

Was this review helpful? Yes 1
Sylmar, California, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we needed a relaxing vacation and we got exactly what we ordered at the GR solaris . very nice staff they took care of us to the fullest . Some of the waiters there went out of his way to make our stay fabulous Neftali , Angel, Jose Luis, Anayeli and Hanna .

Was this review helpful? Yes 1
SolarisHotels, Social Media Manager at Royal Solaris Cancun, responded to this review

Thank you for sharing your relaxing vacation at Hoteles Solaris. We are glad that you got exactly what you wanted to spend a great vacation in Cancún. Thank you for pointing out how nice and fabulous our staff is, especially Neftali, Angel, Jose Luis, Anayeli & Hana, who made your stay memorable. We are looking forward to welcoming you soon... More

Sunnyside, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We love been part of the Solaris family and going to royal Solaris Cancun and GR Caribe is the best place ever to relax and enjoy delicious food, great entertainment and great service. The shows are great the entertainment group are fantastic Marco, Malu, Oliver, Manuel. The food at cafe Solaris and Bogavante at GR Caribe is delicious the staff... More

Was this review helpful? Yes 1
SolarisHotels, Social Media Manager at Royal Solaris Cancun, responded to this review

Thank you for taking the time to share such a wonderful experience about your recent stay at Royal Solaris Cancún on Tripadvisor. We are so glad to read that you loved being part of our family and have enjoyed the atmosphere, the room, delicious food, great entertainment, shows and service. Thank you for pointing out how fantastic and polite our... More

Lehighton
1 review
4 of 5 stars Reviewed 2 weeks ago

I am an owner but went with Apple because my family don't own. Not allowed on the carib side which was dissapointing because our favorite resturant for lunch is the Bonovente Also not allowed at the Veneta Rosemarina was closed for lunch 5 days also Love the place, food we had was good and help is always available Feel all... More

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SolarisHotels, Social Media Manager at Royal Solaris Cancun, responded to this review

Dear member, Thank you for letting us know your impressions about your stay at Royal Solaris Cancún. Regarding your recent experience, please allow us to inform you about the points you have mentioned. There are some privileges you have by traveling as a member which are different traveling thru a Travel Agency. We highly recommend you next time, to contact... More

Richmond CA
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just a note: my wife and I are owners - so this was our experience: We really enjoyed RS Cancun, overall the staff was very welcoming and assisted us in getting around. My wife and I are pretty good at getting around on our own though - and already had our activities planned so we didn't use the concierge much.... More

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SolarisHotels, Social Media Manager at Royal Solaris Cancun, responded to this review

Thank you for sharing your Solaris experience at GR Caribe with Tripdvisor. We are pleased that you enjoyed your stay, the service provided by our friendly staff, the food and the massages. We'll take your feedback very seriously and respect the time you have taken to let us know all your impressions in order to improve and exceed the expectations... More

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My husband and I decided to go away for a long weekend and found a deal on Groupon and decided to purchase. The hotel was nice and the service was good. The hotel definitely needs an update/upgrade. The rooms were nice and clean but also in need of an update. The room safe wasn't digital; a key and lock was... More

Was this review helpful? Yes 1
SolarisHotels, Social Media Manager at Royal Solaris Cancun, responded to this review

Thank you for sharing your short but great getaway at GR Caribe. We are glad to read that you enjoyed the service, the beach, hanging out at the poolside, the food and drinks. In order to provide a best quality and facilities, your comments will be fully considered. Regarding the room safe, we provide the key and lock during the... More

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Additional Information about Royal Solaris Cancun

Address: Boulevard Kukulcan Km 20.5 | Hotel Zone Cancun Q Roo Mexico 77500, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico

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