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Royal Solaris Cancun

3.5 of 5
Boulevard Kukulcan Km 20.5 | Hotel Zone Cancun Q Roo Mexico 77500, Cancun 77500, Mexico
Hotel amenities
Royal Solaris Cancun
Ranked #59 of 175 hotels in Cancun
3.5 of 5 stars 1709 Reviews
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1,709 reviews from our community

What travelers say about this hotel
  • Caribe tower(45)
  • Marco Polo(42)
  • Pool area(31)
  • Very nice(31)
  • Ocean views(28)
  • Entertainment staff(28)
  • Lobby bar(26)
  • Great time(22)
  • Las Fuentes(9)
  • Time share(8)
Traveler rating
    564
    576
    264
    168
    137
Only show reviews for Family (336) | Couples (407) | Business (7)
Date Rating
Chicago, Illinois
1 review
4 of 5 stars Reviewed May 14, 2012 NEW
1
person found this review helpful

So after reading all of the reviews before leaving, I immediately contacted our travel agent with some of my concerns. She suggested I take a copy of the reviews that concerned me and show them to the manager as soon as we arrived. Luckily I did not have to do this. When we arrived we were greeted so kindly by... More

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Troy, New York
1 review
1 of 5 stars Reviewed May 14, 2012 NEW

We booked our room through expedia. We booked a king bed with a mini fridge. We got two full size beds and no mini fridge (which means they would not give us bottled water and the ice machine was locked so someone had to get you ice.) They moved us to another room, but it wasn't until the next day.... More

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San Diego, California
Senior Contributor
33 reviews 33 reviews
Reviews in 16 cities Reviews in 16 cities
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed May 12, 2012 NEW

I stayed here for 7 nights with my wife and 4  year old.  Overall a very good experience and a great vacation. As some other reviewers have said, the staff makes this place awesome.  Every single person is friendly, helpful, smiling and does what ever they can to make your stay better.  They never say no and try to accommodate... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 3, 2012
6
people found this review helpful

We're owners of Worldmark by Wyndham and we were able to exchange through RCI. Solaris has 3 resorts and we accidentally booked the oldest building. Likes: Beach area is nice and not too crowded. Enough chairs for people. Food selection is great, liked the entertainment and activities. Location is good. We paid for ocean front for $30 a night (seem... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 3, 2012
1
person found this review helpful

Where do I begin..absolute nightmare!! If you want your stuff stolen, eat horrible food EVERYDAY and wake up to the sound of a drill and construction everyday then this is the place for you. We stayed in room 1100 the ocean view jacuzzi room, we heard the elevator ring every 10 seconds for 5 days checked in to a messy... More

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jlmkeg
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 1, 2012
2
people found this review helpful

I went to Cancun with 2 other girls for my friend's 30th birthday. We are not huge party animals but do enjoy having drinks and talking to others. With that said, this wasn't a good resort for us to have chosen I learned. It was mostly families and there was no outdoor bar at night to sit around. There is... More

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See 2 more reviews by jlmkeg for Cancun
winnipeg
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 28, 2012
1
person found this review helpful

Upon our arrival at the hotel, Sebastian from Concierge gave us the tour of the hotel. He was very accommodating. Every time we have questions, he was ready to assist us. Over-all, our stay was good considering the price of our package. We are planning to go back again in October to celebrate family birthdays. More

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Long Island
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 28, 2012
3
people found this review helpful

I have been to Cancun at least 20 times and have stayed away from this resort for no reason. I'm glad I chose it this time. I took my 13 yr old son and we had a great time. Check in was easy, room was not ready but we were early, not their fault. You do not need reservations for... More

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See 3 more reviews by LeeG66 for Cancun
west r utland
1 review
3 of 5 stars Reviewed April 25, 2012

first, the hotel check in staff was rude,noninformative and overall unfriendly. gave us "cards" for room but never explained they were for towels at the pool.at check out made a huge deal about returning them but never informed ud that if we didn't there was a $30 charge. really?? your going to haggle us over $30????pool staff and servers/bartenders very... More

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Peshtigo, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 24, 2012
3
people found this review helpful

AMAZING, Incredibly friendly and helpful staff. Great entertainment at night, WONDERFUL food, a place for all ages. We were here on our honeymoon and the staff even upgraded our room and decorated it. Probably go through the Mayan trips through the hotel service because that is easier and they offer really great, comfortable tours, though perhaps a bit more expensive.... More

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Additional Information about Royal Solaris Cancun

  • Royal Solaris
  • Royal Solaris Caribe
  • Solaris Resort Cancun
  • Cancun Royal Solaris
  • Royal Solaris Cancun Mexico
  • Royal Solaris Hotel
Address: Boulevard Kukulcan Km 20.5 | Hotel Zone Cancun Q Roo Mexico 77500, Cancun 77500, Mexico
Price Range: $$

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