We booked our room through expedia. We booked a king bed with a mini fridge. We got two full size beds and no mini fridge (which means they would not give us bottled water and the ice machine was locked so someone had to get you ice.) They moved us to another room, but it wasn't until the next day.... More

I stayed here for 7 nights with my wife and 4  year old.  Overall a very good experience and a great vacation. As some other reviewers have said, the staff makes this place awesome.  Every single person is friendly, helpful, smiling and does what ever they can to make your stay better.  They never say no and try to accommodate... More

We're owners of Worldmark by Wyndham and we were able to exchange through RCI. Solaris has 3 resorts and we accidentally booked the oldest building. Likes: Beach area is nice and not too crowded. Enough chairs for people. Food selection is great, liked the entertainment and activities. Location is good. We paid for ocean front for $30 a night (seem... More

Where do I begin..absolute nightmare!! If you want your stuff stolen, eat horrible food EVERYDAY and wake up to the sound of a drill and construction everyday then this is the place for you. We stayed in room 1100 the ocean view jacuzzi room, we heard the elevator ring every 10 seconds for 5 days checked in to a messy... More

I went to Cancun with 2 other girls for my friend's 30th birthday. We are not huge party animals but do enjoy having drinks and talking to others. With that said, this wasn't a good resort for us to have chosen I learned. It was mostly families and there was no outdoor bar at night to sit around. There is... More

Upon our arrival at the hotel, Sebastian from Concierge gave us the tour of the hotel. He was very accommodating. Every time we have questions, he was ready to assist us. Over-all, our stay was good considering the price of our package. We are planning to go back again in October to celebrate family birthdays. More

I have been to Cancun at least 20 times and have stayed away from this resort for no reason. I'm glad I chose it this time. I took my 13 yr old son and we had a great time. Check in was easy, room was not ready but we were early, not their fault. You do not need reservations for... More

first, the hotel check in staff was rude,noninformative and overall unfriendly. gave us "cards" for room but never explained they were for towels at the pool.at check out made a huge deal about returning them but never informed ud that if we didn't there was a $30 charge. really?? your going to haggle us over $30????pool staff and servers/bartenders very... More

AMAZING, Incredibly friendly and helpful staff. Great entertainment at night, WONDERFUL food, a place for all ages. We were here on our honeymoon and the staff even upgraded our room and decorated it. Probably go through the Mayan trips through the hotel service because that is easier and they offer really great, comfortable tours, though perhaps a bit more expensive.... More