This was my fifth time in Cancun but first and last time at the Royal Solaris! The staff are very nice however watch out for their concierge team when you arrive.. They pretend they are there to serve and assist you for your dream vacation with free gifts and massages, but in fact they only want to know you so... More

We went into this trip with a open mind, knowing it was not a 5 star. Although the hotel needs quite a bit of updating, the service out ways what the room lacks, as you really aren't in your room anyway. Waiters and bar staff really do go out of their way to get you what you want, and don't... More

You feel like the service is always willing to rip you off. Don't go for the all inclusive. Food is terrible, bad quality, tasteless and greasy. The front desk has poor customer service and the manager tried to put us on 1 room with "view" instead of the 2 rooms that we had reserved. He was rude and helped to... More

I traveled here in March of 2013 for spring break with a couple of friends. Overall, I thought it was a wonderful place to stay. The food was decent, it wasn't five star but I was never hungry and couldn't complain too much due to the price. The sit down restaurant, marco polo, was really good. There is plenty of... More

We recently spent 5 days, 4 nights here from May 12-16th. I had never been out of the country before and so we did a LOT of research for our first trip (me and my fiancée). This hotel had really good reviews and they are VERY well deserved. From the moment we arrived everyone was extremely friendly and very helpful.... More

I went here 2 years ago and loved it so much. The food was excellent, the staff were great and friendly and the rooms were just fabulous. Did find the mattress a bit hard though, but that didn't bother me too much. We had great fun and will always remember our stay here.

This hotel has been there for awhile but kept spotless and great service. Always remember my name when I have stayed several times. Great pool and beach, clean, no seaweed, no rocks, and beautiful blue water. The bar in the lobby area is a nice place to get some drinks and meet others. The activities crew at the pool were... More

Travelled here with my boyfriend and another couple. After having done my research I knew what we were walking into for the price we paid. The hotel grounds are well kept and very beautiful and the pool was kept very clean. The service was good, nothing to complain about, it was lovely getting served drinks by the ocean. The rooms... More

We went for a nine days all inclusive at the Royal Solaris in April/May. The scenary was spectacular - every where having a window was looking out to the ocean. As a member, we got to enjoy all the facilities between Royal and GR Caribe, more choice of restaurants and services. The waiters were all very professional.. Misael is a... More