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Grand Oasis Cancun

Hotel website
| Cancun hotel zone, km 16.5, Cancun 77500, Mexico
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Grand Oasis Cancun
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3,245 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Fort Wayne, Indiana
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

This was my 1st time to Cancun. I enjoyed it alot. We stayed VIP in the Grand Pyramid building. I loved our room and had a beautiful Ocean view from our balcony. This resort has good food if you get the VIP package. I have no problem with having fun and getting my drink on, but this place should either... More 

Was this review helpful? Yes
Trumbull, Connecticut
1 review
3 of 5 stars Reviewed yesterday NEW

This is the third time we at this Hotel and by far this was the worst experience checking in. One thing is for sure this Hotel is BEAUTIFUL from the Lobby all the way to the beach. From previous experience we upgraded our stay because of the quality of room you get and you are allowed to use all the... More 

Was this review helpful? Yes
2 of 5 stars Reviewed 2 days ago NEW

We stayed here our room leaked when it rained they only cared if you were a member food was OK but our room sucked I asked for a room change they said no. really ??????? Please stay and way. Pick something Else

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Brad, We are truly sorry the weather was not optimal and that it caused some inconveniences, we will be paying special attention to the maintenance of our facilities to avoid any issues in the future. It is important for you to know that every time you have a setback at the hotel you can contact our managers or customer... More 

Travelers are raving about these Cancun hotels

tiwi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

So much partying the pool would fill with plastic cups. They also closed the pool at 8pm for some insane reason. I mean we are on vacation and in the tropics but the pool is closed???? at 8pm???? drink were included but the bars closed pretty early too. A very very average hotel with no idea how to please guests.... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We greatly appreciate your comments and will take these into account when making adjustments to our resort. We regret not having fulfilled your expectations, and invite you to visit our website which has more information about our other... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I visited Grand Oasis Cancun with my friends of school. It was our trip of graduation. Our plans were to party all nights and to learn and visit touristic places. For that plan the Hotel was good, because we stay there only for the night. Also this Hotel was full of teenagers with the same plan of me. Sometimes there... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We want to let you know that all of your comments and opinions will be taken into account to offer a better service in the future and we will forward them to the appropriate departments in order to correct these issues. We hope to have the opportunity to welcome you back so you can witness the changes we... More 

Calgary, Canada
4 of 5 stars Reviewed 3 days ago NEW

The Oasis Cancun was a good property. Now we ended up here because of some horrid issues from a booking perpective with another Oasis property. But I don't think it was anyones fault just luck. The good - The beach was stunning and truly the best part. The hotel its self was nice, easy place to get around. If you... More 

Was this review helpful? Yes 1
Cleveland, Ohio
5 of 5 stars Reviewed 4 days ago NEW

Service: The entertainment team, the waiters, the bartenders, the maids, the staff in general are what made this trip so wonderful. I can only speak highly of them. Everyone was so warm, welcoming, respectful, yet playful. They made sure you had a great time. I had the priviledge of meeting some of the greatest people. The entertainment team, especially Adrian... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Mariam, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful... More 

5 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel is insanely beautiful. The view from my room was amazing I never wanted to leave. Not to mention the entire staff was so nice and accommodating! Especially the entertainment staff, Adrian, Jorge, and Carlos, made sure there was never a dull moment for anyone; always inviting guests to dance, play games, meet new people, etc. I adored my... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We thank you for the kind comments and will of course congratulate the members of our team that you have mentioned. Our entertainment team works hard to put on activities and shows for our guests so... More 

Ramsey, New Jersey
1 review
4 of 5 stars Reviewed 4 days ago NEW

Overall our week at the Grand Oasis Cancun in the Pyramid was very nice. We enjoyed the restaurants and the entertainment. The skits by the pool, especially the nuns were hilarious. One day we spent it relaxing by the Coco Bar in one of their cabanas. This was by far our best day. Silvia our server was exceptional. Although she... More 

Was this review helpful? Yes 1
Long Beach, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

First impression of this place was horrible. After traveling all day from LA and long layovers we arrive at the lobby at around 11pm. We check in very quickly and are given our room key and a bell boy takes our bags. We walk through the hot humid lobby to the further eat building by the beach and up the... More 

Was this review helpful? Yes 4
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your experience; this helps us recognize our areas of opportunity so we can provide a better service in the future. We will contact the departments in charge to make sure the issues are rectified. It is important for you to know that every time you have a setback at the... More 

Hotel Review Summarization

What travelers say

  • Room service(13)
  • Very good(12)
  • Great time(8)
  • Spring Break(5)
  • Ocean views(4)
Questions? Get answers from hotel staff and past guests. Ask a question

2,940 photos of this hotel

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Pool/beach area (538)
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Room/suite (161)
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Amenities (123)
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Beach (58)
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Pool (105)
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Standard Grand Oasis Room (54)
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Standard Room (78)
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The Hotel (103)

Management photos: Courtesy of the property manager

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View from room (3)
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Other (36)
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