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Grand Oasis Cancun

3.5 of 5 Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
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Grand Oasis Cancun
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Grand Oasis Cancun
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2,389 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kennebunk, Maine
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I got my wife a trip here for her 50th birthday. We stayed November 15-19, 2014. I upgraded us when booking through Cheap Caribbean.com to an ocean view room in the Grand Oasis part. We had a room in the Pyramid. From the second we arrived, it was the best service I have had anywhere and I grew up traveling... More

Was this review helpful? Yes 3
Medway, Massachusetts
1 review
3 of 5 stars Reviewed 4 days ago NEW

If you are looking for a 4 or 5 star this is not for you, however having said that I thought these people did an amazing job. Arrived at 11 PM and immediately got checked in with an upgrade due to the fact it was our anniversary. We arrived up to our room which had a distinctive smell of fresh... More

Was this review helpful? Yes
OasisPR, R.P. at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your anniversary stay with us, it was an honor having you as a guest. We are happy to hear you thought our gastronomic offer, rooms and staff were great. Our team works hard to put on activities... More

New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I have to start saying that this was our third time at this resort. we love Cancun, and have been there 6 times in the past 4 years. im not the one to whine, or complain and im not picky at all. this hotel was my favorite hotel, hence the fact that i have been back 3 times, and told... More

Was this review helpful? Yes 4
OasisPR, R.P. at Grand Oasis Cancun, responded to this review

Dear Guest, We appreciate the time you took to share your comments with us. We sincerely apologize for the inconvenience you had regarding your luggage, this issue has been canalized to its department to prevent for happening again. We recommend you direct your concerns with your travel agencies’ customer service. When you make a reservation through a travel agency, if... More

Aspen, Colorado
Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel and resort exceeded our expectations. We live in the mountains and all we wanted was to spend some time at the beach. The hotel's private beach is more than great. One of the best beaches we've ever been to. The pool is also huge and looks very exotic. The hotel is clean - the rooms are nice and... More

Was this review helpful? Yes 3
OasisPR, R.P. at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for your kind comments, we are pleased to know that you have enjoyed your stay in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our show, beach, rooms and gastronomic offer, as well as personalized service since we work really hard to keep our guests entertained and make... More

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

At first we were skeptical based on the reviews we read. Upon arrival we had a problem with our room since my buddy and I had asked for seperate beds, the check in staff automatically upgraded our room for free and brought an extra bed in for us which was very nice of them. The shows on the resort are... More

Was this review helpful? Yes 3
OasisPR, R.P. at Grand Oasis Cancun, responded to this review

Dear Guest, It is amazing to know that your stay with us has motivated to share such a great review about our hotel. Thanks for highlighting those qualities that made your stay unforgettable, such as the shows, personalizaed service and also housekeeping. Regarding the inconvenience you mentioned with your friend, we want to let you know that we carried out... More

Pune, Maharashtra, India
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was my first ever trip to cancun for business purpose and all inclusive hotel/resort I have stayed in. First of all this place is big, really a big one. If you have to go from corner of one building to another corner of building, it will take you almost 15 to 20 mins to reach in room. I have... More

Was this review helpful? Yes
OasisPR, R.P. at Grand Oasis Cancun, responded to this review

Dear Guest, We appreciate your comments and we are really glad to hear that you enjoyed the beach, shows and entertainment activities, such as our gastronomic offer. We try to do our best to satisfy all of our guests by providing a wide variety of services. We are sorry to hear that you had inconveniences regarding your room, and let... More

Canada
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Our trip was last minute and wonder after we got I our room if this was the result of not booking in advance and you get what ever is left. The room had many problems the lights some working others missing the bulb. The shower nozzle leaked the toilet was blocked before we arrived snd remained this way all week.... More

Was this review helpful? Yes 1
OasisPR, R.P. at Grand Oasis Cancun, responded to this review

Dear Guest, We appreciate your comments and we are really glad to hear that you enjoyed the beach, shows and entertainment activities, such as our gastronomic offer. We try to do our best to satisfy all of our guests by providing a wide variety of services. We are sorry to hear that you had inconveniences regarding your room, and let... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

In my opinion all the bad reviews are exagerated ! This is one of the best hotels we ever been, in an exotic destination. Is so clean, the stuff very kind, the room so beautiful and clean. The food was very good especialy at The sea and grill food wich has a great view to the sea. We were at... More

Was this review helpful? Yes 3
OasisPR, R.P. at Grand Oasis Cancun, responded to this review
Google Translation

Estimada Corina, Nos complace saludarle y a la vez agradecerle por elegir nuestro hotel en su visita a Cancún. Muchas... More

Mont-Saint-Hilaire, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good place to have a nice stay and meet people. It's not really fancy but nice and clean. The ambiance is cool, service is good, staff is nice, this resort is huge, good entertainement and the beach and water are fabulous. About 15-20 from the airport and less than10 minutes by bus to the crazy bars downtown to go... More

Was this review helpful? Yes 3
OasisPR, R.P. at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for your kind comments, we are pleased to know that you have enjoyed your stay in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our daily activities since we work really hard to keep our guests entertained and make sure they have an amazing time with us. Also,... More

Coventry, Connecticut
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A friend and I recently stayed here for 5 days, and had a nice time. We had read a few reviews about theft in the room, so we made sure we got the safe, and we had no issues. We also read about some of the staff being rude, but saw no evidence of this in our case. As a... More

Was this review helpful? Yes 7
OasisPR, RP at Grand Oasis Cancun, responded to this review

Dear Dave, Thank you for your kind comments. It gives us great pleasure to know that you enjoyed your stay with us. We are glad you liked the variety of restaurants available; the hotel provides several different concepts to cater for the needs of our guests, from Mexican and Italian options to sushi and fast food. Our Coffee & Me... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(18)
  • Very good(16)
  • Spring Break(11)
  • Great time(8)
  • Vip lounge(5)
  • Ocean views(5)
  • Last day(4)
  • Air conditioning(3)

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico

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