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Grand Oasis Cancun

| Cancun hotel zone, km 16.5, Cancun 77500, Mexico
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1 room 1 guest
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Grand Oasis Cancun
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3,488 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (682)
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  • All months
    (3488)
  • Mar-May only
    (1008)
  • Jun-Aug only
    (1006)
  • Sep-Nov only
    (535)
  • Dec-Feb only
    (939)
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Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed here with my boyfriend in May 2015. We were a bit leary of the resort before we arrived, because of several really bad reviews we read on Trip Advisor, but they were all wrong. When reading reviews, please keep in mind that everyone has certain expectations and where they come from also makes a big impact on what... More 

Was this review helpful? Yes
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Brilliant holiday, amazing staff, great hotel, decent food, decent drinks, good entertainment! They have a good choice of restaurants my favourite being the main one where they serve amazing pizza's at dinner time. I would definitely stay there again.

Was this review helpful? Yes 1
Miami, Florida
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

When you think of Cancun, the first think that comes to your mind in sun, beach, white sands, fiesta. My impression since I arrived was bad. We were greeted with a product that we don't need and in a misleading manner, the sellers of time-share receive you at the airport like if they were operators from the hotels and guide... More 

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Travelers are raving about these Cancun hotels

Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

My review is very long but please read it because you will thank me. I have to note everything so that you will see what you will get into if you book here. I am having problems posting pics to this review so please contact me if you want to see pics. I prob need them in a diff format.... More 

Was this review helpful? Yes 6
Kingston, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

My friend and I had just returned from a long tour in Afghanistan and decided to take a vacation together at this resort. We visited in March but was only able to go back as far as Sept 2015 of last year.What a mistake for two people who wanted a relaxing vacation! I completely take ownership in not doing my... More 

Was this review helpful? Yes 5
Wantagh, New York
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I tried really hard to not review this place because I knew whatever I had to say would be relatively nasty BUT, here it is in the nicest way possible; This place is a dump. Aside from LITERALLY waiting two hours and fifteen minutes to check into the hotel when there was only three people TOTAL on line, the people... More 

Was this review helpful? Yes 6
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all... More 

Boston, Massachusetts
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We (my sister and I) visited Mexico for the first time and stayed at Grand Oasis. The reason for our trip was to celebrate her birthday for our yearly vacation. Checking into the hotel was very easy. Everyone was helpful with guiding us to where we need to be. Hector assisted us with check- in. He was welcoming and made... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest Thank you very much for such positive comments about your stay at our resort. It makes us really happy to know you had a wonderful time with us and that you enjoyed the service given by our staff, we work really hard to make our guests feel like home. Also, we appreciate the comments of improvement, we will... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

In my opinion, you truly get the value for your buck here. The service is impeccable, especially Melissa in the Playa 2 service desk on the 5th floor. There are many more helpful employees there to make sure your stay is wonderful. I will be returning, without a doubt a great time, beautiful resort, amazing hospitality, they keep the drinks... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you very much for taking some time and write us your comments about your stay at our resort. We are glad you enjoyed your vacations but most importantly we are glad you received the service you deserve. Our guests are very important to us and we work very hard to achieve their comfort and satisfaction. Thank you... More 

Freehold, New Jersey
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

best hotel in the cancun... GOOD FOOD!!! I been staying the Grand Oasis for 14 years ~ just be sure to ask for the pyramid rooms, a little more but worth it!! I been there a day after a hurricane and the staff are the nicest more helpful people. The food was good and fresh. The beach got smaller but... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you very much for leaving such positive comments about your stay at our resort, it gives us great pleasure to know you had a wonderful time with us. We are very commited to offer only the best to our guests and our staff is very dedicated to make this happen no matter what, we are glad you... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

i stayed at the Grand Oasis from March 29th till April 6th and had a great time but would not reccomend the Grand Oasis Cancun / i understand its spring break and everyone is there to party but so many issues. 1) TIP TIP TIP everybody wanted a tip everyday and would be reluctant to help unless they were tipped... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, We are truly sorry for the inconveniences you encountered during your stay; we appreciate the feedback which we have used to improve our service and facilities, and apologize for the incidents. We have investigated this and made the proper adjustments, as our guests’ comfort and satisfaction is our number one priority. We wanted to let you know that... More 

Hotel Review Summarization

What travelers say

  • Room service(13)
  • Very good(12)
  • Great time(8)
  • Spring Break(5)
  • Ocean views(4)
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3,086 photos of this hotel

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Hotel & grounds (585)
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Dining (183)
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Room/suite (178)
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Bathroom (49)
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Beach (58)
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Pool (105)
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Restaurants and Bars (108)
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Standard Grand Oasis Room (54)
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Standard Room (78)
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The Hotel (103)

Management photos: Courtesy of the property manager

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Hotel & grounds (13)
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Other (32)
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