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Grand Oasis Cancun

3.5 of 5 Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
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Grand Oasis Cancun
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Grand Oasis Cancun
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2,480 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Saylorsburg, Pennsylvania
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We spent 7 days at the Grand Oasis Cancun and enjoyed our stay. Service was outstanding. The food was good. Everyone at the hotel was helpful and friendly. Our room was in the Pyramid and faced the lagoon. It was clean, comfortable and housekeeping took care of all our needs. People at the front desk were friendly and very helpful.... More 

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Syracuse, New York
Contributor
14 reviews 14 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed yesterday NEW

Just returned from our 8th trip to Cancun. Lets start with positives. Weather was perfect- 75-80 with light breeze. Plenty of pool chairs but not the most comfortable. The recreation staff was OUTSTANDING. Jimmy and the lady who runs most of the activities are terrific. Always something to do if you want from soccer to zumba to T-25 workouts. Bartenders... More 

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Mississauga, Canada
1 review
1 of 5 stars Reviewed yesterday NEW

Do not go to this hotel if you expect good service, quality rooms or a mini bar that's daily stocked. (And I mean not even water!). The lighting in our room wasn't working, there were little ants crawling all over. The door wouldn't open unless you tried it 50 times and not even then. The food is pretty bad and... More 

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Lebanon, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked Grand Oasis Palm but requested to move immediately. The resort allowed us to move the next day to Grand Oasis Cancun. Make sure you book GRAND and oceanview or oceanfront. Rooms are better. The beach is better and nicer resort. I think the 2 resorts get mixed up with reviews.

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Senior Contributor
30 reviews 30 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed yesterday NEW

I have been to Cancun MANY times and I've stayed in multiple hotels. This is the worst by far. Starting by the service, I had to go after the staff to ask questions, and they would answer with a rude face as if they were doing me a favor, or would say "I'm sorry I'm new, I don't know". Happened... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at the Grand Oasis Cancun from November 28 - December 7. The property itself is absolutely beautiful. The rooms are average at best. We had a large group of people at the hotel (37) for a wedding and some guests had issues with their rooms, but those guests were promptly moved to a different room. The food was... More 

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Sarasota, Florida
Top Contributor
88 reviews 88 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Service was excellent. The people of Mexico from the Airport,taxis,hotel,bars,restaurants were exceptional. Food at hotel was okay. Issues with all buffet hotel but I guess that's what you get with an all inclusive. Fitness center needs a major update. Happy Chicken was a nice place for lunch on the beach. Our building was being renovated during our entire stay so... More 

Was this review helpful? Yes 1
OasisPR, R.P. at Grand Oasis Cancun, responded to this review

Dear Marina, Thank you for sharing your comments with us. We are very happy to hear that our team members were friendly and that you enjoyed our gastronomic offer, specially Happy Chicken. We wanted to apologize and let you know that we are renovating our facilities in order to provide a safe and comfortable environment for our guests and we... More 

Toronto, Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

If you have small kids, then this hotel is NOT for you. Very noisy, loud music until 10 pm, teenagers having pool parties in the middle of the night, no activities for kids. Food is clean but very basic. Good choice of restaurants with Brazilian being the best. The hotel has small irritating charges: for wifi, safe deposit box, ridiculous... More 

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OasisPR, R.P. at Grand Oasis Cancun, responded to this review

Dear Paul, Thank you for sharing your comments with us. We are very happy to hear that our team members were friendly and that you enjoyed our gastronomic offer, specially our brazilian restaurant. We would like to let you know that we have a lot of activities for kids in the resort such as the kid's club shows, several games... More 

Chicago, Illinois
1 review
3 of 5 stars Reviewed 2 days ago NEW

My bf and I stayed from Dec 6 to 15th...I wish i would have known it was going to be somewhat cold..and I wish the hotel would have had a jacuzzi too..BUT THERE WASNT. The service was not that great..waiters seemed as if they picked and choose who they where going to pay extra attention too, trying to earn tips... More 

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OasisPR, R.P. at Grand Oasis Cancun, responded to this review

Dear Nelly, We are truly sorry about the inconveniences you had during your vacations. We appreciate you for taking the time to share your comments; this helps us know our areas of opportunity so we can provide better services in the future. We would like to let you know that we do have several jacuzzis right next to our spa... More 

Cabo San Lucas, Mexico
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

I had a horrible stay at this resort; the water and towels were never delivered to our room. The sheets were dirty and had red and brown stains on them. The pool towel attendants were rude in not giving them out, even though we didn’t have one to trade off in the room. The food was cold and to end... More 

Was this review helpful? Yes
OasisPR, R.P. at Grand Oasis Cancun, responded to this review

Dear Andrea, We are truly sorry about the inconveniences you had during your vacations. We appreciate you for taking the time to share your comments; this helps us know our areas of opportunity so we can provide better services in the future. Regarding the spa massage, we would like to let you know that all of our team members are... More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(18)
  • Very good(16)
  • Spring Break(11)
  • Great time(8)
  • Vip lounge(5)
  • Ocean views(5)
  • Last day(4)
  • Air conditioning(3)

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Reservation Options:
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#44 Spa Hotel in Cancun
#52 Top resorts Hotel in Cancun
#62 On the Beach Hotel in Cancun

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