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All 175 Cancun hotels

Grand Oasis Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
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Grand Oasis Cancun
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Ranked #90 of 175 hotels in Cancun
A recent review
3 of 5 stars reviewed yesterday
Grace F Toronto, Canada
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1,908 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Toronto, Canada
1 review
3 of 5 stars Reviewed yesterday NEW

Needs renovaction the room very much, (room #3446) for future business. I'm thanks for Doctor Alberto Ortiz Sotomayor service. the La cate Restaurant was bad ser. we have to waite for 1 hr 1/2 for food, the kid was so hurry!!! the best restaurant was steak house. good food there. Beach is beautiful,

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NEPEAN
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

First, the good. The resort is clean; the serving and cleaning staff are all extremely friendly; the resort is beautifully laid out. The Spa was simply amazing. My wife and I made 2 visits to the spa and were treated royally by Thelma and Guadalupe. We traveled there with friends and the place fell short of what we had experienced... More

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Mount Wolf, Pennsylvania
1 review
1 of 5 stars Reviewed 2 days ago NEW

I will start off with the positives. Grand Oasis is a very beautiful hotel/resort. However, that is all I can say positive about my visit. The service was terrible. Bartenders were mostly absent and the check in staff pawned us off on time share sales people who populated the lobby en masse. The hotel nickel and dimed us on amenities... More

Was this review helpful? Yes 1
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

You only travel a few times a year and I understand wanting to save money on a vacation. We originally stayed at riu palace las Americas which is a five star resort. Our flight with us airways was cancelled and they paid for a night at grand oasis cancun. The outside is very beautiful. However, entering the doors you're treated... More

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Perth, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My brother and I spent a week at the Grand Oasis Cancun. The place is amazing. Upon arrival we were taken to the VIP check in where we were met with a friendly smile by the concierge and told about the amenities, inclusions, restaurants and shows. The first night we headed out for dinner and a show at another place.... More

Was this review helpful? Yes 3
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, It is amazing to know that your stay with us has motivated to share such a great review about our hotel. Also, thank you for your observations and comments, we will definitely consider them as areas of opportunity to continue providing the best service possible to all our distinguished guests. Thanks for highlighting those qualities that made your... More

Fredericton
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were taken to VIP check in and were treated like royalty. Isabel was most helpful with everything. Our rooms were not all ready so we went and had lunch and after went to our room and our luggage had been delivered. Room was smaller than I'm use to in Punta Cana but had an awesome view of the beach.... More

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Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, We are flattered to know that your stay with us has motivated to share such a great review about our hotel. We are very happy to have met your expectations and that you were able to have an excellent trip to Cancun. We work hard to create positive experiences for our guests to remember our hotel with a... More

Montréal
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My partner and I spent 2 weeks in February 2014 in Grand Oasis Cancun, and had a great vacation. Being 43 years old, I am not a party animal, and still enjoyed very much the vacation in this hotel. We are traveling since 10 years in Carribean all inclusive hotels, so my peer group for comparison is Bahia Principe hotels... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, We appreciate the time you have taken to share such detailed comments about your experience, we feel completely honored that we were able to make your visit so pleasant and that we met your expectations. We are glad you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure... More

Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I found the front desk staff to be slow and they didnt seem like then wanted to be there When it comes to the restaurant staff, if your a young couple or by yourself, the service isnt as good as if you were a family. It felt as if that servers were more attentive with familys as they could get... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, We would like to thank you for choosing our hotel during your recent visit to Cancun. We appreciate you have taken the time to share your experience; this helps us know our strengths and weaknesses so we can provide a better service day by day. We will be paying special attention to areas that give us feedback, however,... More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

First of all if you expect a five star experience, you will be extremely disappointed. This hotel is more like a three star. The whole experience started with the unfriendly check in staff, who couldn't be bothered to make us feel welcomed. They gave us a map of the grounds, but did not explain anything. (meal times, which building we... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry for the inconveniences you encountered during your stay. We appreciate you for taking the time to share your experience. We will be paying special attention to the maintenance of our facilities since our guest’s safety and security is one of our main goals. Furthermore, we would like to let you know we are very... More

Florence, Kentucky
2 reviews
3 of 5 stars Reviewed 1 week ago

Our reservations were for April 6-13th. We arrived at the resort and it was the worst experience ever. We go to check in and they didn't have us down for April 6th-13th. Instead they had us down for April 26th-May 5th. They blamed Vacation Express for wrong dates. Now we made our reservations back in Oct 2013. Plus we called... More

Was this review helpful? Yes
Atención C, PR at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we carried out an investigation regarding your incident with the room and we wanted to let you know that we have strict procedures and a... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(18)
  • Very good(16)
  • Spring Break(11)
  • Great time(8)
  • Ocean views(5)
  • Vip lounge(5)
  • Last day(4)
  • Air conditioning(3)

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#55 Top resorts Hotel in Cancun
#66 On the Beach Hotel in Cancun
#90 Spa Hotel in Cancun
#90 Business Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Official Description (provided by the hotel):
The only all-inclusive entertainment resort in Cancun offering the best live shows, music festivals and daily performances, with surprises behind every smile - all included in the room rate. This resort is also know as the "Ultimate" resort in Cancun due to its incredible and expansive beach frontage, the largest pool and most beautiful landscaped areas in Cancun. Along with its rich and varied food and beverage program offering an unsurpassed 18 restaurants and 14 bars at the Grand Oasis Cancun. ... more   less 
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Also Known As:
Grand Oasis
Grand Oasis Hotel Cancun
Grand Oasis Hotel
Grand Oasis Cancun Mexico
Grand Oasis Resort
Cancun Grand Oasis
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun

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