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Grand Oasis Cancun

Hotel website
| Cancun hotel zone, km 16.5, Cancun 77500, Mexico
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Grand Oasis Cancun
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Grand Oasis Cancun
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3,390 Reviews from our TripAdvisor Community

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929
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (672)
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  • All months
    (3390)
  • Mar-May only
    (1008)
  • Jun-Aug only
    (908)
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1 review
1 of 5 stars Reviewed 3 days ago NEW

I booked 3 rooms at the resort. What's a mistake :-(. No water for few hours everyday, water came out from the shower head like baby pissing. AC's leak water all over several floors. I felt flat on my back, hit my head on the floor, got bruises and pain everywhere on my body. I filed a report, personnel didn't... More 

Was this review helpful? Yes 2
Highland, California
1 review
1 of 5 stars Reviewed 3 days ago NEW

Don't even think about staying here for your vacation unless you are a spring breaker or their elite member. Big mistake from the very beginning. Booked five rooms for a big family vacation. They only had three rooms available. Had to wait until 10 pm for other two room to open. One out of the five rooms was fair as... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, We appreciate the time you took to share your comments with us. We sincerely apologize for the inconvenience you encounteres at our resort, we will of course pass a report to the areas you mentioned and star working on solutions to prevent this happening in the future. We sincerely apologize for the inconvenience we caused by accommodating you... More 

Travelers are raving about these Cancun hotels

Wagoner, Oklahoma
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My huband and I just returned from the Grand Oasis in Cancun 7/26. We were there for 7 days. Wow what a fun, fantastic, excellent time. It's all inclusive with several dining options. They seperate the party people/elderly and families to really keep you in the area that will benefit you most. I cannot wait to go back! Best beaches... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Melissa, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you and your husband as guests. Thank you for your kind comments. It gives us great pleasure to know that you enjoyed your stay with us. We are glad you liked the variety of restaurants available; the... More 

Sunny Isles Beach, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Upon arriving to the hotel the bellman where already assisting us with our luggage they are very courteous. We went to check in but they advised us that the keys are handed out at 3pm, that is fine no problem. After reading all the reviews I was very scared and worried on the room I was going to receive. To... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their outstanding service. We are happy to hear you enjoyed the view from your room and... More 

Poinciana, Florida
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Although this is so pretty most restaurants and largest pool .you can never get a chair to sit on . And you need take a reservation on the day you choose to eat at one of their exclusive restaurants,they don't Lllw you to mAke a reservation for the week. The timeshare people are most annoying!!

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking the time of writing us your comments about your stay at our resort. We are glad you enjoyed the amazing pool and facilities, we have a staff very commited to keep the areas clean and presentable for the comfort of our guests. On the other hand, we are truly sorry for the inconvenient with... More 

Johnstown, Pennsylvania
1 of 5 stars Reviewed 5 days ago NEW

Unfortunately, our experience at the Grand Oasis Cancun was terrible. After waiting almost an hour in line to check into the "Sunset Room" in the Pyramid, which we paid for, we were told that it was unavailable and they had to put us in another room. We stated that it was totally unacceptable that the room we paid for was... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all... More 

2 of 5 stars Reviewed 5 days ago NEW

I will start with the positive. The grounds are beautiful and the staff was courteous. The pool was nice too. HOWEVER, there were never towels available at the pool! We were always told there would be a 20 min. Wait which was their standard line. They were constantly running out of ice! It is July! There are bars! You need... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Kimberly, Thank you for taking the time of writing us your comments about your stay at our resort. We are glad to know you enjoyed the grounds and the service offered by our staff. On the other hand, we are truly sorry about the inconveniences you encountered regarding the towels and the ice, we are working on improving this... More 

Houston, Texas
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel was awesome! I went on a ladies trip, 4 of us ranging from the ages of 22- 59. We all greatly enjoyed our stay. We reserved the hotel through groupon for a pretty reasonable price. We stayed on the right side and apparently this side is more tame and less noisy. We did visit the other side and... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Ruth, First and faremost thank you for taking the time of writing us your comments about your stay at our resort. It gives us great pleasure to know you had an amazing time with your friends. Thank you for highlighting those areas that need improvement, we will of course pass this information to the manager of the restaurant that... More 

Anaheim Hills, California
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Had best time : weather was very humid: rained some that didn't stop us meet lots of neat people from all over: enjoyed using my Spanish 24/7 , Grand Oasis : had a lot of entertainment: shows: food was wonderful; enterament in the lobby was the best: We were there for the celebration of September 16, called El Grito de... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you very much for writing us such nice comments about your stay in our resort, it gives us great pleasure to kow you enjoyed the amazing shows, we have a very commited staff of entertainers that rehearse for hours to achieve shows that impact our guests. Also we are glad you liked the food, the cuisine team... More 

Ciudad Juarez, Mexico
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This place is the worst. 1. 40 minutes waiting in line for the check in and when they finally attended us our reservation was not on the system, along with the reservations of the other 4 groups before us. 2. the building where our room was located had two elevators, well for the length of our stay (8 days) only... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Sara, We are truly sorry that your experience with us didn't meet your expectations, we thank you for taking the time of writing us your comments, we take into account every one of them in order to improve in every way. We will talk to the check in area to improve the process of cheking in. Also,, we've made... More 

Hotel Review Summarization

What travelers say

  • Room service(13)
  • Very good(12)
  • Great time(8)
  • Spring Break(5)
  • Ocean views(4)
Questions? Get answers from hotel staff and past guests. Ask a question

3,070 photos of this hotel

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Hotel & grounds (585)
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Pool/beach area (554)
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View from room (152)
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Dining (183)
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Family/play areas (50)
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Room/suite (178)
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Bathroom (49)
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Business center/function rooms (2)
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Other (623)

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Amenities (123)
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Beach (58)
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Pool (105)
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Restaurants and Bars (108)
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Standard Grand Oasis Room (54)
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Standard Room (78)
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The Hotel (103)

Management photos: Courtesy of the property manager

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Hotel & grounds (13)
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Room/suite (3)
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Dining (5)
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Pool/beach area (6)
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View from room (3)
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Business center/function rooms (3)
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Other (32)
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