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Grand Oasis Cancun

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Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
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Grand Oasis Cancun
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Grand Oasis Cancun
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2,999 reviews from our community

Traveler rating
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    401
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822
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Toronto, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

I have to start by saying we're so glad we didn't listen to all the negative reviews beforehand or we would have missed out on the trip of a lifetime!! Check-In: From the moment we arrived check-in was very quick and flawless. We were directed to the VIP desk for check-in as we had emailed the hotel beforehand to let... More 

Was this review helpful? Yes 1
Maryland
1 review
4 of 5 stars Reviewed 2 days ago NEW

I recently stayed at this resort (16th -21st) for the second time in one year. I went with a friend who had not ever been to the resort. We are both in our early 40s and we absolutely had a great experience at this resort. Our room was in the building down by the ocean which meant we had an... More 

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Ashland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were definitely nervous after reading some reviews. Throughout our entire stay we were "waiting for the shoe to drop". ROOM WAS AWESOME! We were in the building nearest the beach and loved it! The food and restaurant service was top notch. Incredible selections, Cocoa and it's views was so romantic. Luna for late night dining equally as gorgeous. This... More 

Was this review helpful? Yes 1
Syracuse, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The bad, waiting for beach towels can take up to two hours the left side of the resort has them in the room the right doesn't. puke in the pool. Loud kids at night coming back from clubbing. Had to get the room card reprogrammed 3 times it was like a half mile walk two of the times was right... More 

Was this review helpful? Yes 3
Oakdale, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

If you like spring-break atmosphere, this resort is for you. Many loud, drunk, there-to-be- seen-and-party guests - and this was just after spring break. The resort encourages this with their activity staff and party music. Asked for king bed and was given 2 doubles for my husband and I, took 2 nights to get changed and rooms were in the... More 

Was this review helpful? Yes 4
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Nancy, We appreciate your comments; they help us identify our strengths and weaknesses so we can make improvements on the areas mentioned. The type of bed depends on the room you booked and if a change is required, we do our best to accommodate our guests but it is subject to availability upon arrival. We apologize for the missing... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel April 16-20th, just a couple days ago. By far the worst experience I've ever had. Sub par customer service, no security in hotel room ($100 were taken out of my pants while i was in the pool), from 5pm-8pm they have a circus like performance based on the history of the mayans very loud surround... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Jonathan, We are truly sorry for the unpleasant experience and the unfortunate situation that you encountered. We wanted to highlight that we have security during the day and night in the facilities no make sure our guests are safe. Despite this, we recommend our guests overlook their belongings at all times and keep their valuable objects it a safe... More 

Austin, Texas
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Just got back from staying at this resort and was extremely disappointed. We stayed in the pyramid and from what I have read those are suppose to be the nicest rooms. I had no complaints with the room overall but the show and practices that played in the lobby day in and day out were loud and unavoidable to listen... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Andrea, We are truly sorry we were not able to meet you expectations. We apologize for the inconveniences we caused by fixing the pipe, it was an unfortunate incident and we tried to rectified it as soon as possible. It is a shame to hear you did not enjoy our food options, we offer various establishments with unique concepts... More 

Edmonton
Reviewer
3 reviews 3 reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Quick version: The Good: Crazy party place for spring break (on the cheaper Non-grand side), nice grounds/pool/beach, best restaurant by far was the Brazilian barbecue. The Bad: Rooms are about on par with a 2 star hotel, everything costs extra (ie room service, room safes, etc), you won't get good service at many places unless you tip up front, food... More 

Was this review helpful? Yes 4
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We take any report of robbery extremely seriously and carry out the appropriate procedures accordingly. Please contact us at info@oasishoteles.com providing the name under which the reservation was made, the dates you were staying and your room number to do a proper follow up of the situation and send you the report. We reiterate our apologies and we... More 

Aurora, Colorado
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I found this to pretty much be a party Resort. Nothing but drinking and all night parties happening here. Only peaceful time at this resort is early in the morning when the rest are sleeping off the night. If thats what your looking for its awesome.

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for your comments, as you mentioned we are known as the entertainment resort. We offer various shows, activities and parties throughout the day to entertain our guests. Despite this, we also have quieter sections for guests who want to relax and enjoy some time in the sun and we also offer are kid’s club area. We... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed there the 3rd week of April. This was our first time to Cancun so I don't have a yardstick to compare this property with others in the hotel zone. We had a good time and enjoyed our ocean-front room. The staff was friendly and eager to please, except for a few exceptions. The property is... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Room service(13)
  • Very good(12)
  • Great time(8)
  • Spring Break(5)
  • Ocean views(4)
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2,720 photos of this hotel

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Beach (58)
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Standard Grand Oasis Room (54)
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Standard Room (78)
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The Hotel (103)

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