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Grand Oasis Cancun

Hotel website
| Cancun hotel zone, km 16.5, Cancun 77500, Mexico
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Grand Oasis Cancun
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Grand Oasis Cancun
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3,257 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (651)
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  • All months
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    (1008)
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kingston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This hotel was unreal. It is definitely a resort for young people haha. Every singe person who worked there always had a smile on there face and they were always keeping themselves busy. The food was pretty good!! We were abit dissapointed in the room, there were ants on our dresser and our door would take at least 4 trys... More 

Was this review helpful? Yes
Richmond, Virginia
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed yesterday NEW

Rooms were nice in the pyramid. There are different levels of room. The pyramid was quiet, except during circus show. There are three pools.. One a younger crowd with the games and their own swim up bar.. The 20-30 year olds hung out there .. Got load, rowdy and seems to have a great time. We were at the next... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed yesterday NEW

All inclusive.. after I had read different opinions. ..I was not sure about this hotel , but my personal experience was great.. the Restaurant Cayeres...5 stars..delicious food , my favorite was clamps suop ..the Best.. Mr Paulino, julio, Roberto, Lauren. ..good services. .we ate almost every night. Is formal dress. Good quality if you want quantity go to the buffet... More 

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

Top 10 reasons (of 21) not to stay at this Hotel: 1. There is no guarantee that what you book will be available, in fact, we, along with six other families from across North and South America, were given substandard accommodations and then urged to "upgrade" to a "better" part of the Hotel. 2. Menu is extremely limited and the... More 

Was this review helpful? Yes 1

Travelers are raving about these Cancun hotels

Minneapolis, Minnesota
4 of 5 stars Reviewed 2 days ago NEW

Had a wonderful stay at Grand Oasis Cancun while visiting Mexico for the first time! Before even reading any reviews on Trip Advisor, my friend booked our room for early June after she snagged a great deal off Groupon. Oh man, reading pages of negative reviews felt like swallowing a swarm of angry butterflies. We braced ourselves for the worst... More 

Was this review helpful? Yes 4
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you so much for such positive comments about your stay with us, it gives us great pleasure to know you enjoyed your days at our resort. We are glad you felt comfortable at your room, we have a very hardworking staff to make you feel like home. We are sorry that you had some inconveniences with the... More 

Kettering, Maryland, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Let's start with the issues....Unfortunately, I had stayed at another property 2 years ago that had fantastic service, so my expectations were extremely high. So, this property lacked in several areas. First, the property needs an upgrade. Next, we had ants in our room (they rectified it by day two but it was unsettling) and the air conditioning wasn't that... More 

Was this review helpful? Yes 2
Charlotte, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I loved this resort. The place was beautiful, we had an ocean front room that was nice. They were working on some of the surrounding rooms -- but ours was great! Loved the view. The only problem was the AC didn't work too well, but it was ok. The food was great, the people were great. Please take tip money... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, the beautiful view from your room and personalized service we... More 

Fort Wayne, Indiana
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This was my 1st time to Cancun. I enjoyed it alot. We stayed VIP in the Grand Pyramid building. I loved our room and had a beautiful Ocean view from our balcony. This resort has good food if you get the VIP package. I have no problem with having fun and getting my drink on, but this place should either... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We were very pleased to greet you in our Hotel. Likewise, we would like to thank you for sharing your experience with us on your recent visit to Cancun; this helps us know our areas of opportunity so we can provide better services to all of our guests. It is nice to know enjoyed the pool area and... More 

Trumbull, Connecticut
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is the third time we at this Hotel and by far this was the worst experience checking in. One thing is for sure this Hotel is BEAUTIFUL from the Lobby all the way to the beach. From previous experience we upgraded our stay because of the quality of room you get and you are allowed to use all the... More 

Was this review helpful? Yes 5
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Alexander, We appreciate you for taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know that our front desk team is very devoted to our guests, and our staff is committed to understand, help and satisfy all of your needs. Thank you for letting... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We stayed here our room leaked when it rained they only cared if you were a member food was OK but our room sucked I asked for a room change they said no. really ??????? Please stay and way. Pick something Else

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Brad, We are truly sorry the weather was not optimal and that it caused some inconveniences, we will be paying special attention to the maintenance of our facilities to avoid any issues in the future. It is important for you to know that every time you have a setback at the hotel you can contact our managers or customer... More 

Hotel Review Summarization

What travelers say

  • Room service(13)
  • Very good(12)
  • Great time(8)
  • Spring Break(5)
  • Ocean views(4)
Questions? Get answers from hotel staff and past guests. Ask a question

2,951 photos of this hotel

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Dining (174)
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Room/suite (162)
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Pool/beach area (538)
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Hotel & grounds (558)
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Bathroom (44)
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Beach (58)
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Pool (105)
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Restaurants and Bars (108)
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Standard Grand Oasis Room (54)
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Standard Room (78)
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The Hotel (103)

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Hotel & grounds (13)
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Business center/function rooms (3)
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Other (36)
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