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All 175 Cancun hotels

Grand Oasis Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
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Grand Oasis Cancun
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Ranked #89 of 175 hotels in Cancun
A recent review
4 of 5 stars reviewed 2 days ago
Todd D Vancouver, Canada
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1,888 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (397)
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English first
Vancouver, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

I found the front desk staff to be slow and they didnt seem like then wanted to be there When it comes to the restaurant staff, if your a young couple or by yourself, the service isnt as good as if you were a family. It felt as if that servers were more attentive with familys as they could get... More

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Florence, Kentucky
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Our reservations were for April 6-13th. We arrived at the resort and it was the worst experience ever. We go to check in and they didn't have us down for April 6th-13th. Instead they had us down for April 26th-May 5th. They blamed Vacation Express for wrong dates. Now we made our reservations back in Oct 2013. Plus we called... More

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Noblesville, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I've visited Mexico 6 times and this is our family's second trip to Cancun. Family demographics make a difference in the review perspective, not to mention budget. I'll keep it simple with pros and cons and tips for travel. It's up to you what's important to your vacation happiness. Family of 4 from the Midwestern US. Parents forty, with a... More

Was this review helpful? Yes 7
Atención C, PR at Grand Oasis Cancun, responded to this review

Dear Guest, We appreciate the time you have taken to share such detailed comments and observations about your experience, we will definitely consider them as areas of opportunity to continue providing the best service possible to all our distinguished guests. Regardless of these issues, we are extremely happy to know you were able to enjoy our wide variety of foods... More

Denver, Colorado
1 review
2 of 5 stars Reviewed 5 days ago NEW

Here it goes... We bought a groupon for the Oasis Sens, and when we got there we were tricked into making the move to the Grand Oasis (they told us we would have more fun, that people were more our age...actually they were overbooked and the couple before us got a free 8 day stay...we did not.) We were not... More

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Atención C, PR at Grand Oasis Cancun, responded to this review

Dear Guest, We appreciate the time you took to share your comments with us. We sincerely apologize for the inconvenience our sister resort caused by accommodating you to our resort. Despite this, additional benefits were offered for the inconveniences, taking into account your comfort and satisfaction. These benefits were stipulated in the letter that you voluntarily agreed to sign. Furthermore,... More

Auburn Hills, Michigan
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Our return flight was cancelled and we were taken to the Grand Oasis “5 Star” resort in Cancun. · The main pyramid building has an atrium filled with trees, plants, and stagnant water. This gives the entire building an overwhelmingly moldy, mildewy, and musty smell that carries into the rooms. · The grounds are nice, but our room was old... More

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Atención C, PR at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry for the inconveniences you had on you recent stay. We offer our sincere apologies. Please note that all of your comments and opinions are very important to us and will be submitted to the right department to take the necessary actions to correct them and provide new options for you in the in the... More

Michigan
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel has a lot to offer! PROS: beautiful lobby, good restaurant/food selections, grounds are very nice, comfortable beds, convenient and cheap bus transportation at road, entertainment, nice beach. CONS: pools were extremely cold! Not enjoyable to swim. No ice-cream!! No fruit in drinks! Room drain had awful sewer smell. Japanese restaurant was awful!

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Atención C, PR at Grand Oasis Cancun, responded to this review

Dear Guest, It is amazing to know that your stay with us has motivated to share such a great review about our hotel. Thanks for highlighting those qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, beach and entertainment we offer. Our staff is always working hard to satisfy our guests so they can have... More

Spring Grove, Illinois
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband and I had a great weekend with my brother and his girlfriend! The rooms were clean, the pools were beautiful, and the staff was excellent! We actually went last April (not May) and it was pretty busy with families on vacation... We fed iguanas, lounged by the pool, and played on the beach the entire long weekend we... More

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Atención C, PR at Grand Oasis Cancun, responded to this review

Dear Brian, We are pleased to greet you and at the same time we thank you for choosing our hotel during your visit to Cancun. We appreciate you have taken the time to share your experience, this helps us know our strengths and weaknesses so we can provide a better service day by day. We hope we can see you... More

A TripAdvisor Member
1 of 5 stars Reviewed 5 days ago NEW

I stayed here with 5 friends we had two separate rooms. Each of which had their own problems. Fortunately for me mine were not as bad as the other room. The air conditioning unit was leaking for 6 days until someone actually came to fix it. We had complained at least twice a day. We had to use towels like... More

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Atención C, PR at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry for the inconveniences you encountered during your stay. We appreciate you for taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. We wanted to let you know that there is a difference between both of our categories.... More

Oregon City, Oregon
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Lets just cut right to the "bad," but there is plenty of "good" I will talk about after. Written by a 40 year old couple that enjoys a fun, lively, party atmosphere as opposed to a desolate beach. "Room for Improvement" - Food. We are not big eaters and even joke about how many people are critical of the food.... More

Was this review helpful? Yes 2
Atención C, PR at Grand Oasis Cancun, responded to this review

Dear Guest, We appreciate you for taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. We wanted to take the opportunity to let you know that we have twenty different restaurants all throughout the hotel and we offer a unique concept and high... More

Provo, Utah
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I have stayed in all inclusive Mexican resorts 13 times including this one. The place is absolutely beautiful. The grounds are well kept, the pool is the biggest I've ever seen, the beach is very clean and great waves to play in. The service is terrible. No one smiles and is happy to see you, they actually avoid eye contact... More

Was this review helpful? Yes 1
Atención C, PR at Grand Oasis Cancun, responded to this review

Dear Kelly, Thank you for taking the time to share your experience; this helps us recognize our areas of opportunity so we can provide a better service in the future. We will contact the departments in charge to make sure the issues are rectified. Furthermore, we are very devoted to our guests, and the staff is committed to understand, help... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(18)
  • Very good(16)
  • Spring Break(11)
  • Great time(8)
  • Vip lounge(5)
  • Ocean views(5)
  • Last day(4)
  • Air conditioning(3)

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#51 Romantic Hotel in Cancun
#55 Top resorts Hotel in Cancun
#66 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Official Description (provided by the hotel):
The only all-inclusive entertainment resort in Cancun offering the best live shows, music festivals and daily performances, with surprises behind every smile - all included in the room rate. This resort is also know as the "Ultimate" resort in Cancun due to its incredible and expansive beach frontage, the largest pool and most beautiful landscaped areas in Cancun. Along with its rich and varied food and beverage program offering an unsurpassed 18 restaurants and 14 bars at the Grand Oasis Cancun. ... more   less 
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Also Known As:
Grand Oasis
Grand Oasis Hotel Cancun
Grand Oasis Hotel
Grand Oasis Cancun Mexico
Grand Oasis Resort
Cancun Grand Oasis
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun

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