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Grand Oasis Cancun

Hotel website
| Cancun hotel zone, km 16.5, Cancun 77500, Mexico
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Grand Oasis Cancun
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Grand Oasis Cancun
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3,359 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ciudad Juarez, Mexico
2 reviews
2 of 5 stars Reviewed yesterday NEW

This place is the worst. 1. 40 minutes waiting in line for the check in and when they finally attended us our reservation was not on the system, along with the reservations of the other 4 groups before us. 2. the building where our room was located had two elevators, well for the length of our stay (8 days) only... More 

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London, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I arrived on a Thursday night, the check in was ok. We had our reservation on the oasis and kindly the desk gave us a room at the grand oasis which was great. However, the a\c on the room didn't work properly, the a/c on the restaurants (the ones that suppose to have which are few) wasn't working, so it... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Lydda, Thank you for taking the time of writing us your comments about your stay with us. We are truly sorry for the inconvenient about the air conditioning, we have made a report already about this situation and sent it to the maintenance department so they can begin working on a solution. On the other hand, we are glad... More 

Travelers are raving about these Cancun hotels

new york
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

On the day of my arrival Friday July 17, 2015 at 12pm. I get to the reception to see a crowded lobby. I think to myself either their slow or something is not right. As I finally get called, I was told we have a little problem, we have no rooms available for you till Sunday. Really ? I had... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry about the inconvenient you encountered at the moment you arrived at our resort, we ask you a sincere apologie for any setback this may have brought you, we will of course speak with the manager in charge of this ans find a solution to prevent it from recurring in the future. In spite all... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I want to start by saying that the resort itself was beautiful. Which was why I was even more disappointed when the service was awful and the workers were EXTREMELY rude! If I'm not mistaken Cancun is a place most stay to have fun and enjoy time with friends. We were told to shut up and keep our voices down... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Marchely, We are truly sorry for the inconveniences you encountered during your stay. We appreciate you taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. We are sorry for the service you received from our employees, we have made a report with... More 

Saint Louis, Missouri
1 review
4 of 5 stars Reviewed 3 days ago NEW

My buddy and I took a quick get away and wanted to stay at the Pyramid Grand Oasis. The VIP ladies (can't remember their names) that took care of us were amazing, they went out of their way to make everything just right. We both got upgraded to two Suites. Perfect way to start a vacation. Our first evening out... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 3 days ago NEW

I'm 26 years old and I've been there three times! Great place to stay if you like to party! My last time there was a horrible experience! They were doing renovations and they would start at 8 a.m, which for us was about 3-4 hours after we went to bed! Impossible to sleep! Also they claim to have room service... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Gabriel, Thank you very much for your comments, we are glad you had an amazing time at our resort, as you say, our resort is the ultimate entertainment resort in Cancun and we work very hard to accomplish the fun and craziness that we promise to our guests. On the other hand, we are truly sorry for any inconvenient... More 

Forney, Texas
1 review
3 of 5 stars Reviewed 3 days ago NEW

My family tried every restaurant on the resort and they were all terrible. I'm not even talking about 4 star food even the snacks were almost Inedible. The nachos were just chips with Rico cheese and I literally had to ladle my hamburger out of a big bucket of hot water it looked more like a sausage patty. I was... More 

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OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Yvonne, Thank you for taking the time of writing us your comments. We are truly sorry the food didn't meet your expectations, it's important for you to know that we have a very commited cuisine team that works very hard to offer our guests varied menus full with quality food, we are sorry you didn't had the opportunity of... More 

Durham, North Carolina
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I must start by saying that there are some highs and lows of the resort. We stayed at the Grand Oasis from July 19-23. My family consisted of my kids aged 18, 22 and 23 and myself. We've stayed at many all inclusive resorts before, so we have a good perspective of how things should operate. The check in process... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Mike, First and foremost thank you for taking the time of writing us your comments about your stay at our resort, they are really important to us since they help us to improve our facilities and our service given by every member of our staff. We are glad you enoyed the variety of restaurants and the facilities like the... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We were there for 4 days and experienced one of the most worst customer service. We have to wait for 3 hours for our check in and staff is not well trained. They talk to each other in their language and keep laughing behind the counter. Looks like they make fun of guest behind the counter. We had hard time... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all... More 

1 of 5 stars Reviewed 5 days ago NEW

Starting with the bellboys, when we arrived, there were 2 of them standing doing nothing and didn't even bother to help me and my family with the luggages. Check in people were terrible, they look annoyed no smile on their faces and it took more than an hour to check in and we were sweating like pigs because there was... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Room service(13)
  • Very good(12)
  • Great time(8)
  • Spring Break(5)
  • Ocean views(4)
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