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Grand Oasis Cancun

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Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
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Grand Oasis Cancun
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Grand Oasis Cancun
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2,886 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Monterrey, Mexico
Contributor
12 reviews 12 reviews
7 hotel reviews
3 of 5 stars Reviewed yesterday NEW

The size of this hotel is very huge and seems to used to have on past very good days, but not today, unfortunately Oasis brand does not care of families and national tourists, is focused to spring breakers and young travelers which drinks huge quantities of alcohol.... yes, this is stupid, we faced off with painful experiences with drunk people... More 

Was this review helpful? Yes
Miami, Florida
1 review
4 of 5 stars Reviewed yesterday NEW

We had a very good week , the staff in the VIP lounge is very friendly and we will remember the attention received from Elizabeth, Faby , Yese, always smiling and ready to serve us. we will recommend this Resort

Was this review helpful? Yes
Edmonton, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Went there for my sister's birthday and had an amazing time. Will definitely go again. Spent a lot of time at the Pyramid's buffet thanks to the amazing wait staff. They were always attentive and ready to serve as well as offer great drink choices :) We'd like to give a special thank you to Martin Landern (for being so... More 

Was this review helpful? Yes
Boulder, Colorado
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Like I said, check out the VIP Lounge in the Pyramid if you are able. Very friendly staff, especially Paty, Elizabeth, and Faby. Those girls were great and provided fantastic service to my friends and I right away. Like anywhere in Mexico, do not drink the water. Just go across the street and buy a ton of bottled water.

Was this review helpful? Yes 4
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear David, Thank you for choosing our hotel as host of stay in Cancún. We are delighted to know that our staff friendly service made you feel more comfortable, and like you were in home. We shall of course congratulate the members of our team that you have mentioned for their terrific work. Thanking you in advance for the tips... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Oasis is such a terrible place to stay!! My girlfriends and I went to this resort with the hopes of having a great time. On the second night we got there someone broke into our room and stole our cash and jewellery. When I had reported it to management, they said that they would do everything they could to help.... More 

Was this review helpful? Yes 8
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Christine, We are truly sorry about the inconvenience you mentioned. Although we have already checked all the reports of that date, the more time passes, the harder it is to find information about it. So it is important for us to mention that every time you have a setback at the hotel you can contact our managers or customer... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I came here solo for spring break. Couldnt find any friends to come with because they had no money or to busy. Best decision. I am 21 and met so many new people and made new friends. I made a couple guys and now we are gonna travel somewhere else. I am glad I came. I stayed at the grand... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, It gives us great pleasure to know that you enjoyed your stay with us, and also that, even when you came alone, you found a lot of new friends and fun in our resort. Thank you for your kind comments about our food service; as our department is always innovating, you can be sure that, in your next... More 

Boston, Massachusetts
Contributor
17 reviews 17 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

i stayed at the grand oasis for a long weekend with my friend. it was lovely! the weather and beach are so beautiful in cancun (you really seem to only hear about the spring breakers), with a regular, lovely breeze that makes sunbathing for pale folks way more tolerable. we stayed at the pyramid at the grand oasis, which is... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for allowing us the opportunity to host your holidays. We are delighted to know that your stay with us has been such a pleasant one! About our food service, as our food and beverage department is always striving to offer to our guests more international food options, it is a great honor to know that, although... More 

Senior Contributor
23 reviews 23 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here for Easter Vacation and found that everything was okay. The pools and beach were spectacular and chairs were easy to find. The rooms were clean and pretty good. We were on the 4th floor and found it pretty loud. The sound seemed to echo up the pyramid, but not unmanageable. The food was not great but just... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, First and foremost, thank you for opportunity to host your holidays in our resort and for let us know your experience during your stay. About our food and beverage service, although we already sent your comments to the corresponding department in order to improve, we want to take this opportunity to inform you that, as we are in... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I went to the marketplace restaurant and the food and servers were great, specifically Jesus Analco Castillo, Miguel Sulvaran, and Javier Narvaes. Would definitely recommend. There was a full pasta bar and fresh paella/seafood. Lots of fun to go with friends.

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Jared, It gives us great pleasure to know that you enjoyed your stay with us, and that our staff service was so great. We shall of course congratulate the members of our team that you have mentioned for their outstanding work. Thank you for your kind comments. We hope to have the honor of welcoming you back in a... More 

Bronx, New York
1 review
5 of 5 stars Reviewed 1 week ago NEW

Tons of fun with my boys. The beach was amazing. The buffet needs some work but the food at the other resort restaurants was good. My overall experience was awesome. Santiago Fernández (Concierge) was great!! The best at his job!!

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for the time you took to let us know your experience in our hotel. It gives us great pleasure to know that you enjoyed your stay with us, and that it meets your expectations. About our food service, we want to take this opportunity to let your know that, although we have more than 15 different... More 

Hotel Review Summarization

What travelers say

  • Room service(17)
  • Very good(16)
  • Spring Break(10)
  • Great time(8)
  • Ocean views(5)
  • Vip lounge(4)
Questions? Get answers from hotel staff and past guests. Ask a question

2,655 photos of this hotel

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Family/play areas (36)
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Pool/beach area (486)
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Hotel & grounds (497)
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Room/suite (148)
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Dining (150)
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Bathroom (37)
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Business center/function rooms (1)
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Amenities (123)
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Beach (58)
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Pool (105)
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Restaurants and Bars (108)
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Standard Grand Oasis Room (54)
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Standard Room (78)
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The Hotel (103)

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Hotel & grounds (15)
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Room/suite (4)
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Dining (7)
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View from room (3)
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Business center/function rooms (3)
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Other (33)
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