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All 174 Cancun hotels

Grand Oasis Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
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Ranked #90 of 174 hotels in Cancun
A recent review
3 of 5 stars reviewed yesterday
RBehne Burlington, Iowa
  • Overview
  • Reviews (2,208)
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2,208 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (450)
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English first
Burlington, Iowa
2 reviews
3 of 5 stars Reviewed yesterday NEW

Let me start by saying that I'm not hard to impress. I don't need fancy rooms and top notch food. The food was not the best, but I expected that considering the price range I was paying for. Their pizza restaurant was pretty decent. I did like how big the property was with a handful of pools, this way you... More

Was this review helpful? Yes
Ohio
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

We have been to CanCun many times - due to this resort, this is our last time! The lobby was beautiful! Downhill from there! AIr conditionining is not adequate. You pay for internet that DOES NOT WORK in your room. Our room keys did not work, A painter let us into our rooms - it took 4 telephone calls and... More

Was this review helpful? Yes
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. We wanted to take this opportunity to... More

North Valley Stream, New York, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Where do I begin. From the first day we arrived it was one thing after another. The customer service, if you can call it that, is sub par. The employees spend more time trying to avoid you then help you. It took talking to 4 different people just to get an iron. The showers in the room don't work well.... More

Was this review helpful? Yes 4
San Diego, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

After reading a bunch of reviews, I was a little worried. Got there at 5 p.m. and check in was a breeze as we were ushered into the concierge to check in. Rooms were ready. We looked at the list of restaurants and decided to try Sarape first. Food was okay and service was adequate. Then we checked out the... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Vince, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. It gives us great pleasure to hear that you enjoyed the food in our restaurants; we count on several different bars and restaurants to cater for our guests tastes.... More

Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I was at the Grand Oasis Cancun resort a few weeks ago. As soon as we arrived in the lobby there was no AC and the check-in took forever. As soon as a representative at the front desk spoke to us (Antonio) he was adamant in getting us to move to Oasis Sens because apparently we were told that the... More

Was this review helpful? Yes 3
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, We deeply regret the inconvenience that occurred during your stay with us. For safety reason, ‘Wet Floor’ signs are placed in public areas where they are doing cleaning or repairs; we regret that despite this, you had an unfortunate accident. It is very important for us to mention that our supervisor accompanied you during the process, in addition... More

1 review
1 of 5 stars Reviewed 1 week ago

Got this through groupons. Not so all inclusive. Could never get reservations for formal restaurants, no stocked refrigerator, incredibly bad food. This is where the third world and drunk kids go to vacation. Service was horrible, huge rats on property. Then when you try to leave they jack you for more money on things you already paid for.

Was this review helpful? Yes
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Frank, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every... More

Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

This is my 6th time traveling to Cancun/Playa del Carmen. I have stayed in so many resorts. I loved the pool in this hotel and palm trees. It's huge pool and love the activities. The rooms were always clean and we had a semi good view. We didn't mind paying for room service. Great shows and entertainment for the guests.... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Sophie, Thank you for taking the time to share your experience; this helps us recognize our areas of opportunity so we can provide a better service in the future. We will contact the departments in charge to make sure the issues are rectified. We would also like to let you know that we are constantly innovating our food and... More

Wilmington, Delaware
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The resort grounds are beautiful. The lobby really could use air conditioning. Didnt really enjoy the food on the resort even though we had AI. After a few not so good meals on the resort, we decided to venture off the resort for our meals. I think this hotel just really needs renovation. The room itself was okay but the... More

Was this review helpful? Yes 4
Atención C, RP at Grand Oasis Cancun, responded to this review

"Dear Patrice, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. We are sorry for the inconvenience you... More

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were terrified by the reviews but were pleasantly surprised. We arrived at 7 AM and the hotel offered to hold our bags and give us our wrist bands so that we had full access to the hotel which was AWESOME considering we had taken the red eye and were hungry and tired. We were told we could check in... More

Was this review helpful? Yes 3
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Kirsten, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they have an amazing time with... More

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

It started on day one. We had to change rooms 3 times room 1 shower did not work. Room 2 air condition did not work. Don't think you are getting all inclusive because there is a charge for safe in room there is a charge for wi fi. The service was the worst ever. I would not stay at this... More

Was this review helpful? Yes 5
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Nancy, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. We have forwarded your comments to the corresponding departments so that they correct the inconveniences you encountered and so that these can... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(18)
  • Very good(16)
  • Spring Break(11)
  • Great time(8)
  • Vip lounge(5)
  • Ocean views(5)
  • Last day(4)
  • Air conditioning(3)

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico

1,661 photos of this hotel

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Other (33)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#42 Spa Hotel in Cancun #51 Top resorts Hotel in Cancun #62 On the Beach Hotel in Cancun #90 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. I throw great parties with my famous friends, and get a Little naughty after-hours with my Late-Night Kinky Burlesque Cabaret. I'm hip, happening and high-class. ... more   less 
Number of rooms
613

Questions & Answers

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10 days ago

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Questions? Get answers from Grand Oasis Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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