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All 172 Cancun hotels

Grand Oasis Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
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Grand Oasis Cancun
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58%
Ranked #89 of 172 hotels in Cancun
A recent review
3 of 5 stars reviewed 2 days ago
ten_escurel Leesburg, Virginia
  • Overview
  • Reviews (2,133)
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  • Room tips (440)
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2,133 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (440)
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English first
Las Vegas, Nevada
1 review
2 of 5 stars Reviewed today NEW via mobile

Wow. I travel a ton amd have never been to a worse resort. First check I was horrendous. We had to keep coming back until 4 to get our room. The maids stole my sunglasses. Eating at the Italian restaurant and a rat fell and broke it's neck inside. Instead of rushing to clean it up people stood around laughing... More

Was this review helpful? Yes
Leesburg, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Our trip was July 21-July 25. I booked this hotel from Expedia. I ignored all the bad reviews but when I personally experienced those things I just realized they were right. No AC in the main lobby ( open garden style so that was fine) just go to the VIP lounge if you want AC. we got there around 1... More

Was this review helpful? Yes 1
Playa del Carmen, Mexico
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This is the only hotel I've ever been to where the staff made it abundantly clear that they don't want you there. We were each (group of 10) required to pay 200 pesos upon checking in. The receptionist said if we didn't like this we were free to leave, mind you this is after we had reserved online and already... More

Was this review helpful? Yes 1
Mishawaka, Indiana
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This will be quick and to the point. The rooms are average, never clean towels except the first day. You only get clean towels if you can see room service people in the hall way. The AC in all the rooms is not cold maybe 80 at the coldest. The bed sheets feel sticky. The rest of the experience was... More

Was this review helpful? Yes 3
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for sharing your comments, we are glad you enjoyed our facilities and location. Thank you for letting us know the inconveniences you encountered so we can report them to our housekeeping and cleaning department to make sure our hotel is clean at all times and avoid any discomforts in the future. We hope to have the... More

Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We traveled to Cancun from 7/17-21 with 7 people ranging from age 13 to 80. The Grand Oasis resort was our choice of hotels. We had originally booked the cheaper Oasis package but were able to upgrade prior to arrival to the Grand Oasis for all but 3 of our party. We attempted to upgrade their room at check in... More

Was this review helpful? Yes 2
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest: Thank you for your comments. We appreciate the time you have taken to give your opinion on your stay with us. It gives us great pleasure that you enjoyed our restaurants and drink options; we take great care in providing variety and quality in all of our establishments. We are sorry for the inconvenience you had regarding to... More

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Just got back from my honeymoon in Cancu. We stayed 4 nights at Grand Oasis. For the price you would have to be crazy to not be happy with this place. The food is great, the entertainment is great, and the grounds and beach our gorgeous! The actual rooms are a tad run down but who is spending all their... More

Was this review helpful? Yes 3
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff work hard to satisfy our guests so that they have amazing experiences.... More

1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

My friend and I (both 36) bought a 'mystery hotel' package on Groupon and it was the Grand Oasis. Because Groupon advertised a 'Pyramid Room' we knew this in advance and read the reviews and sorta knew what we were getting into. When we arrived to check-in, we were immediately brought to VIP and got the black wristband, which granted... More

Was this review helpful? Yes 5
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Ann: Thank you for your comments. We appreciate the time you have taken to give your opinion on your stay with us. Thank you for letting us know the inconveniences you encountered so we can report them to our housekeeping and maintenance department to make sure our hotel is clean and fix all those issues. We are sorry to... More

Los Angeles, California
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I stood at the Grand Oasis this past week, came back on Sunday. THE WORST SERVICE EVER!!!! NOT ONCE did they respond to my MULTIPLE guest service needs. Refrigerator wasn't working, they said they'd send someone now,nobody ever showed up. I asked to borrow an iron, never showed up...nor had courtesy to tell me if they weren't able to accommodate... More

Was this review helpful? Yes 4
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear guest We are truly sorry you had an unpleasant experience during your vacations. We appreciate you for taking the time to share your comments. Our guest safety and security is of utmost importance, thank you for letting us know the inconveniences you encountered so we can contact our maintenance department to avoid any issues in the future. We are... More

Vancouver
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

Group of 5 from age 25-30 We came to party but was disappointment Negative -was NOT a party resort -bar areas smell like barf all the time -Slush drinks are icy not smooth -No a/c entire trip -buffet was just o.k. -no a/c in restaurants/lobby -No one to caters to you -middle of night no running water -Toilet broke down... More

Was this review helpful? Yes 4
Atención C, RP at Grand Oasis Cancun, responded to this review

"Dear guest We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. We are truly sorry for the inconvenience you and your friends had regarding the bathroom drain and air conditioning, be assured that... More

London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

When we arrived it was quite dark inside the hotel, as they turn off the lights during the evening show, which was run inside the main pyramid where we stayed. It was also extremely loud, so forget sleeping between 18.00 and 21:00. Luckily the shows are not that long but they repeat them quite frequently so it becomes just irritating.... More

Was this review helpful? Yes
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We would like to inform you that all your comments and opinions are considered in order to improve our service. Thank you once again for your comments and we hope to have the honor of welcoming you back... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(18)
  • Very good(16)
  • Spring Break(11)
  • Great time(8)
  • Ocean views(5)
  • Vip lounge(5)
  • Last day(4)
  • Air conditioning(3)

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Reservation Options:
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico

1,631 photos of this hotel

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Management photos: Courtesy of the property manager

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#42 Spa Hotel in Cancun #52 Top resorts Hotel in Cancun #63 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
The only all-inclusive entertainment resort in Cancun offering the best live shows, music festivals and daily performances, with surprises behind every smile - all included in the room rate. This resort is also know as the "Ultimate" resort in Cancun due to its incredible and expansive beach frontage, the largest pool and most beautiful landscaped areas in Cancun. Along with its rich and varied food and beverage program offering an unsurpassed 18 restaurants and 14 bars at the Grand Oasis Cancun. ... more   less 
Number of rooms
613

Questions & Answers

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2 questions

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