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Grand Oasis Cancun

| Cancun hotel zone, km 16.5, Cancun 77500, Mexico
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1 room 1 adult
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Grand Oasis Cancun
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4,199 Reviews from our TripAdvisor Community

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Amsterdam, The Netherlands
2 reviews
3 of 5 stars Reviewed yesterday NEW

Check in was slow. Staff were very friendly however and did as well as they could given the large population of guests. Lines were large and wait times were long. If you don't have priority bracelets you are in for a long wait.

Helpful?
Thank Cecilia E
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

What we didn't like: 1. super long line to checkin, even worse on checkout 2. SAFE keys isn't included!? this is my 10th all inclusive experience including Cuba, Dominican, Mexico and first time safe isn't free, seems like hotel is desperate for money 3. no free wifi, compare to Bahia Principe where you can get 1 hour per day of... More 

Helpful?
1 Thank cisur
Salt Lake City, Utah
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We traveled January 31 - February 5th. We had a great time and the service was impeccable. I was a bit nervous with some of the reviews I read but booked it anyway. From the moment we pulled up, we were treated like royalty. They came right to the car, took our luggage, looked up our name and led us... More 

Helpful?
Thank RosaCarter
NW Iowa
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was nervous going here after reading the reviews, however this resort is just fine. The rooms were comfortable and clean. We did have trouble getting hot water the first night we were there, but this wasn't an issue the rest of the days. The pools are great with areas that were zero depth so they were good for small... More 

Helpful?
1 Thank Kim0711
Ontario, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

This resort is absolutely beautiful...I can't stress that enough but there are a few downfalls. We travelled as a couple who like to party and have a good time. Unfortunately the spring breakers have no respect for those trying to sleep and feel the need to SCREAM for no reason while walking back to their rooms at 2-3 AM. Our... More 

Helpful?
1 Thank Toni D
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

The bad reviews need to be taken with a grain of salt. Some people are just never happy with anything. The small flaws didn't change our opinion. Check-in is a bit stressful and seems unorganized, we waited 2 hours for our room but it was ok because we could get a drink at the bar and explore. Made it worth... More 

Helpful?
1 Thank Ali F
Minneapolis, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I have stayed at the Grand Oasis before about 5 years ago and things have definitely turned for the worse! I knew beforehand that this was a party hotel and that did not bother us. The customer service was the worst I have ever experienced, both at the check in & check out process (took over 2 hours!) and at... More 

Helpful?
1 Thank Maria M

Travelers are raving about these Cancun hotels

Lincoln, Nebraska
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

My friends and I visited here in Jan. We had an awesome time. We are all in our late 30s. We booked through fun jet. Our check in went fairly quick. Juan was a great help to get us started. The food at most places is good. The steakhouse was my favorite. The liquor is a bit watered down around... More 

Helpful?
3 Thank MaxPowers78
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our wide variety of restaurants. We appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in... More 

Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

Poor quality everything. The resort and the employee's really don't care about the quality of service they provide and it s evident though out the facility and service representative from the housekeeprs to the the concierge. The worse example or me was the sink handles are permanently sticky and won't turn off all the way. Very gross when you wash... More 

Helpful?
1 Thank Donna H
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all... More 

Burbank, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We visited Grand Oasis Cancun in December 2015 and loved the experience. The hotel has an atmosphere unlike anything we have seen anywhere else. Everywhere you look there is something fun going on. We noticed that the food and drinks were not the best we have had in Cancun but for a hotel that is primarily oriented toward a fun... More 

Helpful?
2 Thank Mike E
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our wide variety of restaurants. We appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in... More 

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