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Grand Oasis Cancun

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Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
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Grand Oasis Cancun
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Grand Oasis Cancun
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2,873 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (581)
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  • All months
    (2873)
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    (747)
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    (649)
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    (536)
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    (941)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

I went to the marketplace restaurant and the food and servers were great, specifically Jesus Analco Castillo, Miguel Sulvaran, and Javier Narvaes. Would definitely recommend. There was a full pasta bar and fresh paella/seafood. Lots of fun to go with friends.

Was this review helpful? Yes 1
Bronx, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

Tons of fun with my boys. The beach was amazing. The buffet needs some work but the food at the other resort restaurants was good. My overall experience was awesome. Santiago Fernández (Concierge) was great!! The best at his job!!

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for the time you took to let us know your experience in our hotel. It gives us great pleasure to know that you enjoyed your stay with us, and that it meets your expectations. About our food service, we want to take this opportunity to let your know that, although we have more than 15 different... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

The Grand Oasis was a nice resort overall. I was a little disappointed that i had to put my shirt back on coming from the beach and pool to get back to my room. One of the concierges Santiago Fernández was a great help to us. Our room that we were assigned to, the keys didn't work. Santiago opened the... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, It gives us a great honor to know that the member of our concierge staff made your stay in our resort more comfortable. We strive a lot to provide our team of a right and constantly couching, so they can give to our guests the service that they deserve. Therefore, we want to thank you to share us... More 

1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

The good was the service especially from santiago fernandez very nice and great with people. The bad the food was horrible how do you not have bacon at all for the 6 days we was there for breakfast? The liqour selection was just as bad.the only way you get great service and top shelf liqour is if you wanna do... More 

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Louisville, Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed in the Grand Oasis Pyramid in early February just at the beginning of the Spring Breakers. The Northern 1/3 of the property is where the resort tries to "keep" the Spring Break crowd and as a result the rest of the resort was just the relaxing vacation we were looking for. The resort is huge so there is... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, First and foremost, thank you for allowing us the opportunity to host your holidays. For us, is very important to know about our guests’ experiences during their stay in our resort, so thank you for the time you took to write about it. Although we are the entertainment resort, it is good to know that you found the... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I had the time of my life spending spring break at the Grand Oasis, so this is not about whether they are a great place to party, this is more about the actual facilities, amenities, food, and services at the hotel. I spent about $1,900 to stay at this resort for 7 nights. It was supposedly all inclusive, but unless... More 

Was this review helpful? Yes 6
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Mike, Please accept our most sincerely apologies for the inconvenience during your stay with us. Of course, we already sent you comments to the corresponding departments, in order we can improve our services. We truly sorry to know that our food service did not meet your expectations; and although we have more than 15 different international restaurants, we want... More 

Wilkes-Barre, Pennsylvania
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

My girlfriend and I went to GOC to get away from the crappy Ontario Canada winter. Mission accomplished. The staff was great. Food was really good, especially the steak house. Sushi wasn't the best. Buffets were excellent. Italian place was super good too! The beach and pools were amazing. Almost perfect. And the tequila wasn't too shabby either! Rooms were... More 

Was this review helpful? Yes 1
Contributor
14 reviews 14 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We went for business trip to this hotel and it was a bad experience, very bad. Rooms were not very clean, and the furniture and linens felt old. The hall was very dirty and the service was pretty bad too! We tried to have breakfast when we arrived to the hotel after a 6 hours flight, and sent us to... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Tatiana, We truly sorry that your stay with us was not what you expected. But we want to thank you for your comments about the areas in which we can improve. We also take this opportunity to let you know that, although we have more than 15 different restaurants options, to the category of your reservation, we have five... More 

Mount Clemens, Michigan
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We set up our stay at Grand Oasis through Cheapcaribbean.com and it turned out to be a truly splendid time! All of our expectations were exceeded from the room (a gorgeous beach/ocean view), the well-kept and sprawling grounds, and the most amazing restaurants that seemed to span all types. This was our first all-inclusive experience and with the exception of... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Kendra, Thank you for your kind comments. We are delighted your stay with us has been such a pleasant one! We are also very proud to know that, during your stay, you had the opportunity to enjoy our different international restaurants. Therefore, we are glad to inform you that our food and beverage department is in constant innovation, in... More 

olavarria,Buenos Aires,Argentina
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

After a ten day stay in February we can say that The Grand Oasis Cancun fulfilled our expectations to a great extent! It was our second trip to Cancun after sixteen years and the idea was to return to any of the Oasis chain hotels in Riviera Maya.My husband and I had had the chance to visit its premises during... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Ely, It gives us great pleasure to welcoming you and your husband back after many years, and it is an honor to know that your stay in our hotel was excellent since the first time. We are very proud to know that, after that time, you found our facilities well maintained; our team works each day to keep every... More 

Hotel Review Summarization

What travelers say

  • Room service(17)
  • Very good(16)
  • Spring Break(10)
  • Great time(8)
  • Ocean views(5)
  • Vip lounge(4)
Questions? Get answers from hotel staff and past guests. Ask a question

2,654 photos of this hotel

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Family/play areas (36)
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Pool/beach area (486)
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Hotel & grounds (497)
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Room/suite (148)
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Dining (150)
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Bathroom (37)
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Amenities (123)
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Beach (58)
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Pool (105)
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Restaurants and Bars (108)
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Standard Grand Oasis Room (54)
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Standard Room (78)
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The Hotel (103)

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Hotel & grounds (15)
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Pool/beach area (8)
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Other (33)
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