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Grand Oasis Cancun

Hotel website
| Cancun hotel zone, km 16.5, Cancun 77500, Mexico
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Grand Oasis Cancun
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Grand Oasis Cancun
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3,103 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New York Area
Top Contributor
66 reviews 66 reviews
21 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Spent 7 nights in May. Room was great, AC worked fine, meals at buffet were great but food wasn't always as warm as should be. Individual restaurants were OK. White box was a 9 course tasting menu to share..... good service... OK food. Pyramid pool had nice cushioned lounges but needed to get there early. Good for children to walk... More 

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Montreal, Canada
Reviewer
4 reviews 4 reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Heres how it started, we arrived at the resort at around 12 pm, check in is at 3pm so we waited and that was fine, but once we checked in they gave us an envelope, in that envelope had our keys to the room, when we opened the envoloppe no keys were there, so we had to go see our... More 

Was this review helpful? Yes 2

Travelers are raving about these Cancun hotels

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

My husband and I are not very picky vacationers, but I have to say this resort was less than mediocre. This was our third all-inclusive visit to Mexico and our second time in Cancun. The previous resorts we've been to were great, but a little smaller, so we thought we would try a larger resort with some nightlife. We are... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

So I didnt stay at the Grand Oasis, stayed next door at the Oasis Cancun, which sucked but upgraded to VIP through a little timeshare I bought. Upgrading meant I could use all the amenities of the Grand Oasis side and boy was I happy. Loved the Grand Oasis, their restaurants, pool, service on the beach, was a great experience.... More 

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Forestville, Maryland
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed for 5 days at the grand Oasis and we did have a great time. GOOD: The beach and the pool was awesome. They should add a hot tub. That would be great. You can find good food if you look. The White Box was good and there isna sushi resturant by the pool that was good. You really have... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Tamara, Thank you for your kind comments and for choosing our hotel, we are pleased to hear you had such a nice time with us. Furthermore, thank you for enlisting some points that we are going to enforce in order to improve the service, your comfort and satisfaction are of the utmost importance to us. We will pass this... More 

Indianapolis, Indiana
Top Contributor
51 reviews 51 reviews
15 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was my 8th trip to an AI in Mexico (just for background). I have stayed at the Grand Oasis Palm before and hated it but the Grand Oasis Cancun is worlds better. First this place is huge, The Grand Oasis Cancun and The Oasis Cancun are both a part of this complex. Check In: It appears no one can... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We appreciate the time you have taken to share such detailed comments about your experience. We would like to let you know that all your comments and opinions are considered in order to improve our service. Furthermore, we are very committed to satisfying the needs of all our guests. Thank you for enlisting some points that we are... More 

McLean, Virginia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

We had an okay time at the Grand Oasis Cancun, but there were enough negatives that I don't plan to return. I was six months pregnant during our visit, so staying cool was important. However, our room AC just couldn't keep up with the heat and humidity. It was especially bad in the morning when the sun came up. The... More 

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OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Rebecca, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all... More 

Philadelphia, Pennsylvania
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed at the Grand Oasis for a long weekend in April 2015. I had read both the good and bad reviews so I had some reservations about staying there, but the price was right. Here are the pros and cons...The beach was great, but the waves and undertow make it dangerous to swim. There is no... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. We are also sorry to hear that the food did not meet your expectations; we offer several specialist restaurants as well as a buffet restaurant which... More 

Santa Clarita, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

let me start by saying I am 22 years old... we decided to make a quick trip to Cancun to celebrate our one year wedding anniversary and we were very let down by this resort. my expectations were not high due to the reviews i read before we went so rather than go with a bad attitude my husband and... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your experience; this helps us recognize our areas of opportunity so we can provide a better service in the future. We will contact the departments in charge to make sure the issues are rectified. We wanted to take the opportunity to let you know that we have more than twenty... More 

Austin, Texas
Contributor
16 reviews 16 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My sweetheart and I recently completed a very enjoyable week at the Grand Oasis Cancun. It wasn’t quite perfect, but the good far outweighed the bad. And, we would recommend this site to friends or family who were planning a trip to Cancun. I’ll start with the highlights… *First, the beach was amazing. It was never crowded, but had the... More 

Was this review helpful? Yes 6
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are happy to know that your stay with us has motivated you to share such a good review about our hotel. Also thank you for taking the time to share your experience; this helps us recognize our areas of opportunity so we can provide a better service in the future. We will contact the departments in charge... More 

Hotel Review Summarization

What travelers say

  • Room service(13)
  • Very good(12)
  • Great time(8)
  • Spring Break(5)
  • Ocean views(4)
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The Hotel (103)

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