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Grand Oasis Cancun

3.5 of 5 Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
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Grand Oasis Cancun
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Grand Oasis Cancun
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2,795 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Exeter, United Kingdom
2 reviews
5 of 5 stars NEW

Having recently arrived in Mexico for a 5* AI inclusive holiday we discovered we did not have a reservation so were moved to the Grand Oasis and we couldn't be more grateful. The staff were extremely helpful in securing accommodation from our travel agents - special thanks to Stephanie - the concierge. The hotel is wonderful although it is only... More 

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Germantown MD
Top Contributor
82 reviews 82 reviews
10 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed yesterday NEW

After reading numerous reviews that were mixed, I won't bore you with the minor details. Yes we had a few problems. The front desk staff can be a little rude and not accommodating, but the rest of the staff throughout the facility were wonderful. I think one of the problems that folks need to overcome is if you tip, you... More 

Was this review helpful? Yes 1
New York, New York, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was a little worried about the reviews I read for the grand oasis cancun. My boyfriend and me traveled from feb 13-19 Let me start by saying if you can spend a little more than you are looking for it is so worth it!!! we stayed at the pyramid it was great we had VIP and had access to... More 

Was this review helpful? Yes 1
Edmonton, Canada
1 review
2 of 5 stars Reviewed 2 days ago NEW

I was definitely weary of the resort after reading through some reviews, but traveling with 5 couples this was the place we all agreed on. The resort is very beautiful, grounds are lovely and décor in lobby and restaurants in en point. Zero complaints as far as bars and food: the Grand side has top shelf liquor as standard (just... More 

Was this review helpful? Yes 6
1 review
2 of 5 stars Reviewed 2 days ago NEW

Room was average at best. Food was absolutely horrible. We were a group of 13 guys in our mid 20s and none of us could eat anything. It was the worst food I have ever had at a resort. Beach was great. Beware of the food.

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

21-25 Feb 15...Canadian Spring Breakers shared resort...Pool is amazing if you wake up early to put towels on chairs. Ruben was very helpful as waz the guys at Best Day Travel downstairs....Rooms are very dated...AC didn't work well....4422-s...no safe...had to carry valuables around all day...getting drinks poolside is biggest complaint...no poolside waiters...had to walk a great distance from pool to... More 

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Saint Clair Shores, Michigan
1 review
2 of 5 stars Reviewed 2 days ago NEW

The hotel calls themselves the "Entertainment Resort", and that they can indeed live up to. There was live music at the pool every day, a DJ in the late afternoon, and two nightclubs on-sight that were always entertaining. They also had live performances in the pyramid every day. However, that was the only good thing about this resort. I would... More 

Was this review helpful? Yes 1
Rio de janeiro
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is a huge complex with a great pool,excelent beach and good bedrooms. They have excelent restaurant options and make the all inclusive worth it. IF you can make the upgrade for the Pyramid building that will make your trip even better. Cancun is by it self graet, but if you want to stay in a confortable hotel, thats... More 

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Edmonton, Canada
1 review
1 of 5 stars Reviewed 3 days ago NEW

Honestly, the food, grounds, beach, bartenders and drinks were all fantastic. But the rooms are awful. We traveled with 3 other couples and it seems room quality is Russian roulette. First, we were in a room with two double beds pushed together when we requested a queen. Then they said they had nothing available even though we had desired to... More 

Was this review helpful? Yes 11
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, First and foremost, please accept our most sincerely apologize for the inconvenient you encountered during your stay; of course we will send your comments to the corresponding departments in order to improve our service. About your special request, we are sorry that we couldn't be able to meet your expectations, but due to high season, all special requests... More 

Merrimack, New Hampshire, United States
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I booked this trip last minute through Expedia - couldn't beat the price. Then I checked out the reviews which were mixed. I was so happy to find out it deserved the 5 star reviews! Staff was friendly. Maki Taco restaurant to die for, room immaculate., grounds very well maintained. We stayed in the pyramid, but a couple I spoke... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Rosemarie, We are delighted to know that your stay with us has been such a pleasant one, that our amenities meet your expectations and that our friendly staff gave you the service you deserve. Also, as we work a lot to provide our guest a wide variety of food options, we are proud to know that you were able... More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(18)
  • Very good(16)
  • Spring Break(11)
  • Great time(8)
  • Vip lounge(5)
  • Ocean views(5)
  • Last day(4)
  • Air conditioning(3)

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Groupon, BookIt.com, Caribbean Online Mgt Corp., getaroom.com, Otel, Odigeo and Tingo so you can book your Grand Oasis Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#44 Spa Hotel in Cancun
#52 Top resorts Hotel in Cancun
#62 On the Beach Hotel in Cancun

2,643 photos of this hotel

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All traveler photos (1941)
Room/suite (148)
Pool/beach area (483)
Hotel & grounds (496)
View from room (125)
Dining (150)
Family/play areas (35)
Bathroom (37)
Business center/function rooms (1)
Other (466)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (629)
Amenities (123)
Beach (58)
Pool (105)
Restaurants and Bars (108)
Standard Grand Oasis Room (54)
Standard Room (78)
The Hotel (103)

Management photos: Courtesy of the property manager

All management photos (73)
Hotel & grounds (15)
Room/suite (4)
Dining (7)
Pool/beach area (8)
View from room (3)
Business center/function rooms (3)
Other (33)
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