We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Oasis Cancun

| Cancun hotel zone, km 16.5, Cancun 77500, Mexico
Hotel amenities
2 people have started booking this hotel
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Grand Oasis Cancun
View Map
Add Photo Write a Review

3,499 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    985
    976
    659
    379
    500
See reviews for
965
1,117
60
57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (683)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3499)
  • Mar-May only
    (1008)
  • Jun-Aug only
    (1017)
  • Sep-Nov only
    (535)
  • Dec-Feb only
    (939)
All months
Hillsborough, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Stayed at the Pyramid at Grand Oasis (August 2015) and enjoyed it so much. The only negative thing I can say was the check in process. After waiting at the front desk in the very hot lobby for about an hour, when we finally got to the counter we were told "you don't check in here... you need to go... More 

Was this review helpful? Yes 1
Saint Thomas
2 reviews
4 of 5 stars Reviewed yesterday NEW

My wife and I went to The Pyramid At Grand Oasis at Cancun last week. We arrived on Monday afternoon and left Saturday afternoon, Aug 17 thru the 22. I'll admit that I won the trip in a contest and didn't have to pay for it. But as far as they were concerned, we were regular guests and I am... More 

Was this review helpful? Yes
Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

This was my 1st time being to cancel and I have to say it was the worst vacation I have ever had in entire life! Almost 3 hours to get my room, then my room 217 had a drainage issue .. my husband got in to take a shower and the water was nasty and black. . Then moved to... More 

Was this review helpful? Yes 1

Travelers are raving about these Cancun hotels

Olomouc, Czech Republic
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

It was the best holiday. Very good entertaiment. The best animationes are Adrian and Edith. Excelent shows in Red Circus (Origen, Quetzal). High level of performance in Kinky bar. Thank you for everything and see you next year.

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Veronika, Thank you very much for your kind comments. We are very happy to hear you had a great time while vacationing with us. It is a pleasure for us to know that we were able to make you had great vacations We will certainly congratulate the members of our staff you mention for making such a great job.... More 

Frankfort, Illinois
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The food was great. We found going to dinner early beats the long waits. The late night places to eat were unorganized. We were told to find a table then after sitting for 10 minutes we asked a waitress if we had one. She said they don't serve food on that side. We had to wait for a table on... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We appreciate your comments and we are very happy that we were able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. We are sorry to hear that the inconvinience you had, we will certainly take note to improve our service.. We hope you... More 

Calgary, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here with my boyfriend in May 2015. We were a bit leary of the resort before we arrived, because of several really bad reviews we read on Trip Advisor, but they were all wrong. When reading reviews, please keep in mind that everyone has certain expectations and where they come from also makes a big impact on what... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Courtney, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We are happy to hear you enjoyed the private pool you had and that you thought our restaurants and our selection of drinks. We... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Brilliant holiday, amazing staff, great hotel, decent food, decent drinks, good entertainment! They have a good choice of restaurants my favourite being the main one where they serve amazing pizza's at dinner time. I would definitely stay there again.

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for your comments. We appreciate the time you have taken to give your opinion on your stay with us. It gives us great pleasure that you enjoyed our restaurants and drink options; we take great care in providing variety and quality in all of our establishments. We are proud to say we have a team always... More 

Miami, Florida
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

When you think of Cancun, the first think that comes to your mind in sun, beach, white sands, fiesta. My impression since I arrived was bad. We were greeted with a product that we don't need and in a misleading manner, the sellers of time-share receive you at the airport like if they were operators from the hotels and guide... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time of writting us your comments about your stay at our resort. We are truly sorry we couldn't meet your expectations. We have spoken with the reception manager to work on improving the services given to our guests, thank you for letting us know the inconveniences you had so we... More 

Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

My review is very long but please read it because you will thank me. I have to note everything so that you will see what you will get into if you book here. I am having problems posting pics to this review so please contact me if you want to see pics. I prob need them in a diff format.... More 

Was this review helpful? Yes 11
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking the time of writing us your comments about your stay at our resort. We are truly sorry your stay didn't meet your expectations. As for the check in, we want to tell you that we have a specific timetable for registration in order to ensure that our rooms are as perfect as possible for... More 

Kingston, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

My friend and I had just returned from a long tour in Afghanistan and decided to take a vacation together at this resort. We visited in March but was only able to go back as far as Sept 2015 of last year.What a mistake for two people who wanted a relaxing vacation! I completely take ownership in not doing my... More 

Was this review helpful? Yes 6
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all... More 

Hotel Review Summarization

What travelers say

  • Room service(13)
  • Very good(12)
  • Great time(8)
  • Spring Break(5)
  • Ocean views(4)
Questions? Get answers from hotel staff and past guests. Ask a question

3,091 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2397)
Viewed
View from room (154)
Viewed
Family/play areas (57)
Viewed
Hotel & grounds (585)
Viewed
Pool/beach area (554)
Viewed
Dining (183)
Viewed
Room/suite (178)
Viewed
Bathroom (49)
Viewed
Business center/function rooms (2)
Viewed
Other (635)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (629)
Viewed
Amenities (123)
Viewed
Beach (58)
Viewed
Pool (105)
Viewed
Restaurants and Bars (108)
Viewed
Standard Grand Oasis Room (54)
Viewed
Standard Room (78)
Viewed
The Hotel (103)

Management photos: Courtesy of the property manager

Viewed
All management photos (65)
Viewed
Hotel & grounds (13)
Viewed
Room/suite (3)
Viewed
Dining (5)
Viewed
Pool/beach area (6)
Viewed
View from room (3)
Viewed
Business center/function rooms (3)
Viewed
Other (32)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Cancun hotels
4.4 mi away
Krystal Grand Punta Cancun
4.4 mi away
Krystal Cancun
Krystal Cancun
#80 of 178 in Cancun
4.0 of 5 stars 2,749 reviews
0.0 mi away
Oasis Cancun
Oasis Cancun
#127 of 178 in Cancun
3.0 of 5 stars 2,826 reviews
Show Prices
Show Prices
Show Prices
4.6 mi away
Grand Oasis Palm
Grand Oasis Palm
#58 of 178 in Cancun
4.0 of 5 stars 1,645 reviews
1.7 mi away
Grand Oasis Sens
Grand Oasis Sens
#73 of 178 in Cancun
4.0 of 5 stars 2,825 reviews
4.7 mi away
Oasis Palm
Oasis Palm
#95 of 178 in Cancun
3.5 of 5 stars 1,907 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay