We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 174 Cancun hotels

Grand Oasis Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
Hotel website
Hotel amenities
Special Offer
HOT Rates up to50 % Off!
Save Saved
You added Grand Oasis Cancun to your Saves list
Grand Oasis Cancun
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
58%
Ranked #89 of 174 hotels in Cancun
A recent review
3 of 5 stars reviewed 6 days ago
Vince l San Diego, California
  • Overview
  • Reviews (2,197)
  • Photos (1,657)
  • Location
  • Amenities
  • Q&A (3)
  • Room tips (450)
  • More
true
Write a Review

2,197 people have reviewed this hotel

Traveler rating
    634
    639
    375
    236
    313
See reviews for
638
694
39
40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (450)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Diego, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

After reading a bunch of reviews, I was a little worried. Got there at 5 p.m. and check in was a breeze as we were ushered into the concierge to check in. Rooms were ready. We looked at the list of restaurants and decided to try Sarape first. Food was okay and service was adequate. Then we checked out the... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Vince, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. It gives us great pleasure to hear that you enjoyed the food in our restaurants; we count on several different bars and restaurants to cater for our guests tastes.... More

Canada
1 review
1 of 5 stars Reviewed 1 week ago NEW

I was at the Grand Oasis Cancun resort a few weeks ago. As soon as we arrived in the lobby there was no AC and the check-in took forever. As soon as a representative at the front desk spoke to us (Antonio) he was adamant in getting us to move to Oasis Sens because apparently we were told that the... More

Was this review helpful? Yes 2
1 review
1 of 5 stars Reviewed 1 week ago NEW

Got this through groupons. Not so all inclusive. Could never get reservations for formal restaurants, no stocked refrigerator, incredibly bad food. This is where the third world and drunk kids go to vacation. Service was horrible, huge rats on property. Then when you try to leave they jack you for more money on things you already paid for.

Was this review helpful? Yes
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Frank, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every... More

Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

This is my 6th time traveling to Cancun/Playa del Carmen. I have stayed in so many resorts. I loved the pool in this hotel and palm trees. It's huge pool and love the activities. The rooms were always clean and we had a semi good view. We didn't mind paying for room service. Great shows and entertainment for the guests.... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Sophie, Thank you for taking the time to share your experience; this helps us recognize our areas of opportunity so we can provide a better service in the future. We will contact the departments in charge to make sure the issues are rectified. We would also like to let you know that we are constantly innovating our food and... More

Wilmington, Delaware
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The resort grounds are beautiful. The lobby really could use air conditioning. Didnt really enjoy the food on the resort even though we had AI. After a few not so good meals on the resort, we decided to venture off the resort for our meals. I think this hotel just really needs renovation. The room itself was okay but the... More

Was this review helpful? Yes 4
Atención C, RP at Grand Oasis Cancun, responded to this review

"Dear Patrice, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. We are sorry for the inconvenience you... More

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We were terrified by the reviews but were pleasantly surprised. We arrived at 7 AM and the hotel offered to hold our bags and give us our wrist bands so that we had full access to the hotel which was AWESOME considering we had taken the red eye and were hungry and tired. We were told we could check in... More

Was this review helpful? Yes 3
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Kirsten, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they have an amazing time with... More

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

It started on day one. We had to change rooms 3 times room 1 shower did not work. Room 2 air condition did not work. Don't think you are getting all inclusive because there is a charge for safe in room there is a charge for wi fi. The service was the worst ever. I would not stay at this... More

Was this review helpful? Yes 5
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Nancy, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. We have forwarded your comments to the corresponding departments so that they correct the inconveniences you encountered and so that these can... More

Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here last November - I remember going to this resort when I was a bit younger (21?) and thought it was awesome, however it's seemed to have gone a bit downhill. There were certainly redeeming qualities: the staff are very nice (although not overly helpful), the nightly shows are good and you can't beat the location.. now for... More

Was this review helpful? Yes 3
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry the weather caused some inconveniences during your stay, please accept our most sincere apologies. We want to let you know that all of your comments and opinions will be taken into account to offer a better service in the future and we will forward them to the appropriate departments in order to correct these... More

Fort Worth
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We had many disappointing issues with this resort- check in/out were slow. We had to talk to 4 different people to move rooms b/c our first beach front (extra charge) was HORRIBLE. The AC was awful, TV did not work and fridge was warm. They didn't seem to care much. The bathrooms were bad and our shower drain clogged. Other... More

Was this review helpful? Yes 3
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry that we were not able meet your expectations, we would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. Thank you for letting us know the inconveniences you encountered we have reported these to our maintenance and housekeeping departments who have... More

New York City, New York
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The staff here are very friendly, but REALLY DUMB. Maybe the staff are just victims of a poorly managed hotel. Just got back from this awful place on Aug. 4th. The Pros: Beautiful beachfront location, friendly staff, great pool. The Cons: *Check in: Took 45 minutes. They could not find my mom's reservation even after I told the front desk... More

Was this review helpful? Yes 7
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every... More

Owners: What's your side of the story?
If you own or manage Grand Oasis Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Grand Oasis Cancun? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Room service(18)
  • Very good(16)
  • Spring Break(11)
  • Great time(8)
  • Ocean views(5)
  • Vip lounge(5)
  • Last day(4)
  • Air conditioning(3)

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Tingo, Caribbean Online Mgt Corp., Booking.com, BookIt.com, Amex, Priceline, Hotels.com, BookingOdigeoWL, Otel and Venere so you can book your Grand Oasis Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico

1,657 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1585)
Viewed
Room/suite (114)
Viewed
Pool/beach area (386)
Viewed
Dining (99)
Viewed
View from room (87)
Viewed
Hotel & grounds (369)
Viewed
Bathroom (29)
Viewed
Family/play areas (26)
Viewed
Business center/function rooms (1)
Viewed
Other (474)

Management photos: Courtesy of the property manager

Viewed
All management photos (73)
Viewed
Hotel & grounds (14)
Viewed
Room/suite (5)
Viewed
Dining (7)
Viewed
Pool/beach area (8)
Viewed
View from room (3)
Viewed
Business center/function rooms (3)
Viewed
Other (33)

Near Grand Oasis Cancun

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#42 Spa Hotel in Cancun #51 Top resorts Hotel in Cancun #62 On the Beach Hotel in Cancun #89 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. I throw great parties with my famous friends, and get a Little naughty after-hours with my Late-Night Kinky Burlesque Cabaret. I'm hip, happening and high-class. ... more   less 
Number of rooms
613

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Grand Oasis Cancun and other travelers.
3 questions
Ask a question
A TripAdvisor Member
6 days ago

See all questions (3)

Questions? Get answers from Grand Oasis Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer