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All 174 Cancun hotels

Grand Oasis Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
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Ranked #89 of 174 Hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
golf1974 Guildford, United Kingdom
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2,254 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Guildford, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Does anyone know.... what the difference is...... between the - Grand Oasis Cancun and the - Oasis Cancun - 'Grand Category' What do you get for booking the Oasis Cancun Grand Category?? Is it better to go for the Oasis Cancun 'Grand Category' deal or upgrade to the Grand Oasis hotel? What is the best room to get?

Was this review helpful? Yes 1
Vancouver, Canada
Top Contributor
100 reviews 100 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We booked this hotel as a family, it was so busy and crowded, we had to send my dad out really early in the morning to get us beach chairs if we wanted to have any chairs for the day. The food was above average, and the wait times were not too long. The breakfast buffets were great. The rooms... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every... More

London, England, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Writing this while waiting for a used condom to be cleaned up next to spa where people 250 pesos or 21 usd pay to relax. It has been over an hour have spoken to three members of staff and nobody has been able or rather wanted to pick up the used condom.

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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked my trip in April looking at some pictures I decided to stay at the Grand Oasis with a ocean view room.After I purchased the package I started reading all the bad reviews and I started regreting my decision! Both me and me husband turn 40 in september so this was a birthday getaway I wanted it to be... More

Was this review helpful? Yes 2
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Veronica, We are pleased to greet you at the same time thank you for choosing our hotel during your visit to Cancun. Likewise express our appreciation for the flattering words we received from your stay with us. We are delighted to have met your expectations and that you had a great birthday for your husband. It is a pleasure... More

Austin, Texas, United States
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for our summer vacation last year; we've had quite a busy year so I am quite late writing this review. The service was excellent, the food was great, and our stay was extremely relaxing. We booked our stay here without reading reviews on the resort, and I just happened to look at them before... More

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Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Suzanne, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. It gives us great pleasure to hear that you enjoyed the drinks in our bars; we count on several different bars and restaurants to cater for our guests tastes..... More

Houston
Contributor
18 reviews 18 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

You will probably get sick if you go here. It's loud, doors are paper thin, the elevator never works (and there is only 1 for all those rooms), the food is blase, the restaurant times are not convenient, staff doesn't care, management doesn't care. So stay inebriated and you will be just fine. Our electricity in our room shut off... More

Was this review helpful? Yes 2
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Mandy We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. We have forwarded your comments to the corresponding departments so that they correct the inconveniences you encountered and so that these can... More

Denver, Colorado
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you love vegas style shows then this is the place for you! My only complaint is that they couldn't last longer! Right in the lobby every night you will have people flying in the air, neon, glow-in-the dark dinosaurs roaming the lobby, fire dancers, ships, plays, music, singers, dance, contortion and all for free just for staying there! OFFSEASON... More

Was this review helpful? Yes 5
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, We appreciate the time you have taken to share such nice and detailed comments about our Hotel. We are happy to know you enjoyed our dining options, activities, shows, facilities and especially our excellent service. We will of course congratulate our staff for always being attentive, smiling, and helping you in everything they could. It is very pleasant... More

Port Alberni, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here in January 2012 for 7 days with wife and 2 young kids. We had a beachfront room on 2nd floor, nice view. The weather was sunny our entire trip but there was a steady strong wind which made the beach not as enjoyable as it should have been, same days my wife had to wear jeans to stay... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Mike, We appreciate the time you have taken to share your experience with us. Please accept our apologies for the inconveniences that occurred during your stay. Regardless of these issues, we are extremely happy to know you were able to enjoy our wide variety of foods and beverages and that you had the opportunity to be in contact with... More

Miami, Florida
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Before arriving at this resort I had read some of the reviews, and seen some of the pictures so I was not expecting much. My boyfriend and I traveled from August 25th to September 1st to celebrate my 26th birthday. We stayed in the pyramid building, in an ocean view room on the 4th floor. This is a noisy area... More

Was this review helpful? Yes 2
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Sue, We appreciate the time you have taken to share your experience with us. Please accept our apologies for the inconveniences that occurred during your stay. Regardless of these issues, we are extremely happy to know you were able to enjoy the beach and our beautiful nature. We hope to have the opportunity of welcoming you back to improve... More

Gloucester, United Kingdom
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The hotel is based in some lovely surroundings and has some excellent potential. However we had a very bad experience with reception and the service/lack of service they provided. We arrived after a long day travelling only to find that the hotel did not have a room for us - we did not exist on the system. Instead of trying... More

Was this review helpful? Yes 4
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Hayley, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(18)
  • Very good(16)
  • Spring Break(11)
  • Great time(8)
  • Vip lounge(5)
  • Ocean views(5)
  • Last day(4)
  • Air conditioning(3)

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico

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