Recently went down for an 8 day stay...Mexico was great this hotel...not so much... The restaurants were over croweded and poorly staffed, the staff that did work in the restaurants were rude, did very poor jobs (during one of our meals our server left in the middle of it and our table and 3 others were left waiting for food... More

If you are ok with just having a nice beach area, swim up bar, nice swimming pools, & partying than this hotel is for u. The outside was very nice. The rooms were ok, except for the A/C didn't work in our room nor in our friends room. The service was very friendly & helpful. The drinks & food were... More

All though the reviews on this resort was horrible, we decided to give it a try for our vacation and I have to say, we should've listened to the reviews. We booked the stay over May 30th until June 3rd. Our weather forecast for our stay was supposed to be rain all weekend but luckily, we received 2 days of... More

We went June-2-June 9 - which was right smack dab in the middle of a tropical depression, later to become a hurricane, we had tons of rain, the first 2 1/2 days - which led to our biggest complaint, we made the best of the weather but our beach front rooms became flooded, my kids room was the worst, they... More

The majority of the staff seemed almost bothered to help me. Isreal, the front desk manager, in particular was unwilling to change our room due to lack of air conditioning (a very frequent complaint I found). Oh, and when they look up your reservation, they mention that "you booked through Expedia" and visibly loose interest in helping you altogether. The... More

Stay away from this horrible excuse for an "All Inclusive Resort"! We've never had such a horrible experience! If you weren't in line at the visitors desk by 7AM you didn't have a chance of getting a reservation at one of the two restaurants and were left to fend for your selves at one of the two buffets were you... More

The all inclusive factors were great. The pool with swim up bars were great and the view of the beach/ocean was beautiful. The staff was exceptionally friendly! The downfalls were that the walls were thin and you could hear a pin drop. The bathroom door stuck shut most of the time. The food itself wasn't that great (very dry/bland/ or... More

Firstly, if you scroll down to Sunch72's review, you may see that some people have had a negative experience with this hotel (mellow-dramatic or not). I would like to say that this was the first hotel I stayed in and it was fantastic. I absolutely don't agree with everyone looking for tips. That's a lie. The staff that I met... More

We had a lot of good times there. It is a great hotel with an incredible staff; they did everything to create a great experience for us. The team in the front desk really helped us to solve even the minor of our problems. The hotel has a complete plan for entertainment that was impressive. The room was perfect with... More