We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 173 Cancun hotels

Grand Oasis Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
Hotel website
Hotel amenities
Special Offer
FREE Upgrade + EXTRAS
Save Saved
You added Grand Oasis Cancun to your Saves list
Grand Oasis Cancun
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
58%
Ranked #87 of 173 Hotels in Cancun
A recent review
4 of 5 stars reviewed 1 week ago
MeandBabe2013 Denver, Colorado
Write a Review

2,243 reviews from our community

Traveler rating
    647
    651
    388
    238
    319
See reviews for
651
708
40
41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (456)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Houston
Contributor
18 reviews 18 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

You will probably get sick if you go here. It's loud, doors are paper thin, the elevator never works (and there is only 1 for all those rooms), the food is blase, the restaurant times are not convenient, staff doesn't care, management doesn't care. So stay inebriated and you will be just fine. Our electricity in our room shut off... More

Was this review helpful? Yes
Denver, Colorado
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

If you love vegas style shows then this is the place for you! My only complaint is that they couldn't last longer! Right in the lobby every night you will have people flying in the air, neon, glow-in-the dark dinosaurs roaming the lobby, fire dancers, ships, plays, music, singers, dance, contortion and all for free just for staying there! OFFSEASON... More

Was this review helpful? Yes 4
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, We appreciate the time you have taken to share such nice and detailed comments about our Hotel. We are happy to know you enjoyed our dining options, activities, shows, facilities and especially our excellent service. We will of course congratulate our staff for always being attentive, smiling, and helping you in everything they could. It is very pleasant... More

Port Alberni, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here in January 2012 for 7 days with wife and 2 young kids. We had a beachfront room on 2nd floor, nice view. The weather was sunny our entire trip but there was a steady strong wind which made the beach not as enjoyable as it should have been, same days my wife had to wear jeans to stay... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Mike, We appreciate the time you have taken to share your experience with us. Please accept our apologies for the inconveniences that occurred during your stay. Regardless of these issues, we are extremely happy to know you were able to enjoy our wide variety of foods and beverages and that you had the opportunity to be in contact with... More

Miami, Florida
1 review
3 of 5 stars Reviewed 1 week ago

Before arriving at this resort I had read some of the reviews, and seen some of the pictures so I was not expecting much. My boyfriend and I traveled from August 25th to September 1st to celebrate my 26th birthday. We stayed in the pyramid building, in an ocean view room on the 4th floor. This is a noisy area... More

Was this review helpful? Yes
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Sue, We appreciate the time you have taken to share your experience with us. Please accept our apologies for the inconveniences that occurred during your stay. Regardless of these issues, we are extremely happy to know you were able to enjoy the beach and our beautiful nature. We hope to have the opportunity of welcoming you back to improve... More

Gloucester, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel is based in some lovely surroundings and has some excellent potential. However we had a very bad experience with reception and the service/lack of service they provided. We arrived after a long day travelling only to find that the hotel did not have a room for us - we did not exist on the system. Instead of trying... More

Was this review helpful? Yes 2
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Hayley, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The service is bad, and the options of the restaurants (time available) aren't synchronised. So there were times that we had nothing to eat, or only pizza (between 4 and 6 pm). There weren't towels in our room, so we had to wait for 1 hour. When we checked in at the hotel, we waited for more than 1 hour... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Arthur, We are truly sorry that we were not able meet your expectations, we would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. Thank you for being patient while checking in, we have a specific time to check-in so that we have your room as... More

De Pere, WI
Reviewer
3 reviews 3 reviews
3 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I visited this hotel in January 2014 with my husband, sister-in-law, and parents-in-law. (3 rooms) We left during the "polar vortex" during which most Wisconsin schools were closed for three days due to -20 degree temperatures, so it was the perfect time to visit a tropical resort. The day we arrived was overcast, rainy, and only in the upper 60s,... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, We appreciate the time you have taken to share such detailed comments about our Hotel. We are happy to know you enjoyed our dining options, activities, shows and facilities. We will of course congratulate our staff that you mentioned on your review. We offer you our sincere apologies and we are truly sorry about the incidents you had... More

Indianapolis, Indiana
1 review
2 of 5 stars Reviewed 2 weeks ago

This was my 3rd time to Cancun. I would recommend this area but not necessarily this hotel. We went in June 2014. The property itself was pretty nice but the room was not. The air conditioner never blew cool air, it rained in to the room and all the lights in the room had broken cords. I would compare my... More

Was this review helpful? Yes
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Ruth, Thank you for taking the time to share your comments; this helps us know our areas of opportunity so we can provide better services in the future. We will be paying special attention to the maintenance of our facilities to avoid any issues in the future. We hope you give us the opportunity of welcoming you back in... More

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

I stay in this hotel before it was really dissapointed all the changes they made to this hotel. The quality of the food and drinks is really poor you pay for a 5 starts hotel and got the services for a 2 start. I dint have any AC in the room for 2 days we have to wait 2 days... More

Was this review helpful? Yes
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every... More

Norwalk, California
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 weeks ago

When we arrived to our room we were shocked to see that our two double beds were together to make a king size bed, mind you we requested double beds! I separated the beds and it gave us little walking room and our room felt crowded. Not only that but our room was hot and stuffy plus our television didn't... More

Was this review helpful? Yes
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry that we were not able meet your expectations, we would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. Thank you for taking the time to share your comments; this helps us know our areas of opportunity. We will be paying... More

Owners: What's your side of the story?
If you own or manage Grand Oasis Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Grand Oasis Cancun? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Room service(18)
  • Very good(16)
  • Spring Break(11)
  • Great time(8)
  • Vip lounge(5)
  • Ocean views(5)
  • Last day(4)
  • Air conditioning(3)

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Tingo, Booking.com, getaroom.com, Hotels.com, Priceline and Otel so you can book your Grand Oasis Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico

1,746 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1674)
Viewed
View from room (93)
Viewed
Room/suite (119)
Viewed
Pool/beach area (389)
Viewed
Dining (102)
Viewed
Hotel & grounds (369)
Viewed
Bathroom (29)
Viewed
Family/play areas (26)
Viewed
Business center/function rooms (1)
Viewed
Other (546)

Management photos: Courtesy of the property manager

Viewed
All management photos (73)
Viewed
Hotel & grounds (14)
Viewed
Room/suite (5)
Viewed
Dining (7)
Viewed
Pool/beach area (8)
Viewed
View from room (3)
Viewed
Business center/function rooms (3)
Viewed
Other (33)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Cancun with
any amenities