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All 172 Cancun hotels

Grand Oasis Cancun

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
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58%
Ranked #89 of 172 hotels in Cancun
A recent review
4 of 5 stars reviewed 2 days ago
Lily H Arden, North Carolina
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2,147 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (443)
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English first
miami
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

Me and my family booked this vacation a year in advance. All excited to go only to find out how bad this resort was. Not sure if it was the time of year being summer. BUT; The room was extremely hot, the fridge was hot, the bathroom had either extremely hot water or freezing water, no towels (had to call... More

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Denver, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed yesterday NEW

Disappointing Let me start by saying this review is incredibly long but it covers every aspect of our trip from a to z..thank you for reading it.  We were so excited to be returning to Mexico, a place that we absolutely love. From the culture of the people to the amazing hospitality and the beautiful scenery we couldn't wait. We... More

Was this review helpful? Yes 1
Detroit
1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

As soon as we arrived the bell men rushed over to check our bags in. The one lied to us that he would get us an early check in, if we took care of him. This was the beginning of us being hounded for tips, the bellmen hitting on us & several false promises. Nothing but draft Mexican beer or... More

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Arden, North Carolina
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

We booked this trip through Groupon and got an AMAZINGLY cheap deal, so our expectations were relatively low...we were not expecting a 5-star resort, so we were not hugely disappointed. There are great things about this resort and some not-so-great things, but nothing was terrible. We are a young couple (26 and 30) from North Carolina, we have done some... More

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Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW via mobile

Wow. I travel a ton amd have never been to a worse resort. First check I was horrendous. We had to keep coming back until 4 to get our room. The maids stole my sunglasses. Eating at the Italian restaurant and a rat fell and broke it's neck inside. Instead of rushing to clean it up people stood around laughing... More

Was this review helpful? Yes 1
New York City, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

Wonderful customer service from Marco in Concierge; he was my go to guy whenever things did not suit my liking and made it better. Carlos !!! WOW!!!!! Coyote Karaoke Bar goodtimes. Carlos made me feel Tu Casa is me Casa. He knew me by name like a patron at Cheers. The entertainment phenomenal loved the outdoor activities big up to... More

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Leesburg, Virginia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Our trip was July 21-July 25. I booked this hotel from Expedia. I ignored all the bad reviews but when I personally experienced those things I just realized they were right. No AC in the main lobby ( open garden style so that was fine) just go to the VIP lounge if you want AC. we got there around 1... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. We are truly sorry for the inconvenience... More

Playa del Carmen, Mexico
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

This is the only hotel I've ever been to where the staff made it abundantly clear that they don't want you there. We were each (group of 10) required to pay 200 pesos upon checking in. The receptionist said if we didn't like this we were free to leave, mind you this is after we had reserved online and already... More

Was this review helpful? Yes 1
Mishawaka, Indiana
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This will be quick and to the point. The rooms are average, never clean towels except the first day. You only get clean towels if you can see room service people in the hall way. The AC in all the rooms is not cold maybe 80 at the coldest. The bed sheets feel sticky. The rest of the experience was... More

Was this review helpful? Yes 3
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for sharing your comments, we are glad you enjoyed our facilities and location. Thank you for letting us know the inconveniences you encountered so we can report them to our housekeeping and cleaning department to make sure our hotel is clean at all times and avoid any discomforts in the future. We hope to have the... More

Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We traveled to Cancun from 7/17-21 with 7 people ranging from age 13 to 80. The Grand Oasis resort was our choice of hotels. We had originally booked the cheaper Oasis package but were able to upgrade prior to arrival to the Grand Oasis for all but 3 of our party. We attempted to upgrade their room at check in... More

Was this review helpful? Yes 4
Atención C, RP at Grand Oasis Cancun, responded to this review

Dear Guest: Thank you for your comments. We appreciate the time you have taken to give your opinion on your stay with us. It gives us great pleasure that you enjoyed our restaurants and drink options; we take great care in providing variety and quality in all of our establishments. We are sorry for the inconvenience you had regarding to... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(18)
  • Very good(16)
  • Spring Break(11)
  • Great time(8)
  • Ocean views(5)
  • Vip lounge(5)
  • Last day(4)
  • Air conditioning(3)

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Reservation Options:
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico

1,638 photos of this hotel

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Management photos: Courtesy of the property manager

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Other (44)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#42 Spa Hotel in Cancun #52 Top resorts Hotel in Cancun #63 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
The only all-inclusive entertainment resort in Cancun offering the best live shows, music festivals and daily performances, with surprises behind every smile - all included in the room rate. This resort is also know as the "Ultimate" resort in Cancun due to its incredible and expansive beach frontage, the largest pool and most beautiful landscaped areas in Cancun. Along with its rich and varied food and beverage program offering an unsurpassed 18 restaurants and 14 bars at the Grand Oasis Cancun. ... more   less 
Number of rooms
613

Questions & Answers

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2 questions

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