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All 174 Cancun hotels

Cancun Bay Resort

2.5 of 5 Hotel   |   Boulevard Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
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Cancun Bay Resort
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Ranked #39 of 174 hotels in Cancun
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Brian J
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339 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I had no problems during my stay. Everything was brilliant. Customer service was top and the entertainment staff ensured we had brilliant nights out and we were never bored during the day. I will be back.

Was this review helpful? Yes 1
Salt Lake City, Utah
Contributor
17 reviews 17 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Ok place to stay if you're just needing a place to sleep. The staff are very friendly and accommodating and it is affordable, but that's about it. When they say the Internet is available in the lobby, they mean it. The signal is quite weak even in the lobby, but take one step (no exaggeration) out of the lobby, and... More

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Plymouth, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed for four nights at the end of July. The rooms were clean and the air conditioning worked well. The internet only worked in the lobby which was open planned. Therefore it was quite unpleasant to check your emails without the AC in the Mexican heat. The staff were so so. I was quite unimpressed when my brother had... More

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Dublin
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Despite a mix up with our booking (beware of booking large room that sleeps 9 you will be charged extra for each person regardless, which was unclear to us when we booked the room) we had a lovely stay here. Staff were helpful and friendly and concerned when we encountered a problem separate to our stay. There is a lovely... More

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Melbourne, Australia
Contributor
12 reviews 12 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here two nights and loved it. It was an old style building and had its own local charm. We paid $80US/night which was an affordable rate for two of us. The bus stop is right outside and you can take it up the shops for $1 a ride. The hotel is not near any dinner places but neither is... More

Was this review helpful? Yes 1
Columbus, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 25, 2014

The building itself is outdated, but please don't judge this resort by the building. The staff, from the cleaning people to the waiters to the managers, made up for every thing the building lacks. As we passed the staff in the halls, they always greeted us with a smile. The waiters took care of our every need. We had special... More

Was this review helpful? Yes 2
Ontario, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 19, 2014 via mobile

Our family stayed at this hotel for 8 days in July. Beds are very uncomfortable and are like sleeping on plywood. We spent or first 2 days in Cancun pretty much waiting in the lobby to talk work the manager. We asked that our room be changed because we were being charged an outrageous amount of money per night because... More

Was this review helpful? Yes 3
Houston, Texas
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 9, 2014

This was definitely not a good hotel if you want activities or if you wanted to stay at a resort to relax. When we first got to the hotel the staff was nice but when we got to the room the air conditioner would not work. They did not inform us right when we got in that the air conditioner... More

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Lethbridge, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 9, 2014

I don't have an excuse for taking so long to write this - but I finally found the card to remind me! My husband and I had a GREAT time at Cancun Bay Resort on our belated honeymoon!! It is a quaint and comfortable resort with little noise and partying. Since we were there to relax and take in the... More

Was this review helpful? Yes 1
Punxsutawney, Pennsylvania
1 review
4 of 5 stars Reviewed July 8, 2014

resort is a bit older but was kept very clean and tidy. the staff was FANTASTIC!!! would definitely recommend this resort as long as you aren't looking for brand spanking new accommodations. we had a wonderful time...again..I can't say enough about all the employees.....they were all wonderful and exceptional service!!

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Additional Information about Cancun Bay Resort

Address: Boulevard Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Cancun Bay Resort 2.5*
Reservation Options:
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Also Known As:
Qbay Cancun Hotel Cancun
Qbay Cancun Hotel And Suites
Hotel Verano Beat Cancun
Verano Beat Club
Club Verano Beat Cancun

208 photos of this hotel

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Other (71)

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Near Cancun Bay Resort

Amenities

Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#35 On the Beach Hotel in Cancun #39 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Cancun Bay Resort is the newest ALL Inclusive in Cancun. It's a budgeted resort with full services, and with a great location close to shopping malls, restaurants, harbors and Cancun downtown. This is a small resort with 3 restaurants one a la carte by the new pool, the other offer a Full Buffet Breakfast everyday and a small deli for light and energetic meals. You can even take a Catamaran right from the Resort, and enjoy a day at Isla Mujeres. Beautiful views from sunset to sunrise with Cancun lights just by the bay... ... more   less 
Number of rooms
98

Questions & Answers

Questions? Get answers from Cancun Bay Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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