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Cancun Bay Resort

#40 of 178 Hotels in Cancun
Certificate of Excellence
Boulevard KukulKan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
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Cancun Bay Resort
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Cancun Bay Resort
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552 reviews from our community

Traveler rating
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    27
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201
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We booked a stay with another hotel that was horrible so we switched to Cancun Bay Resort !!! So here comes the great news - we found this amazing hotel online that had an availability. So as walking into the entrance, it just felt so relaxing and the ambience was so nice and friendly. We headed to the front desk... More 

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Mexico City, Mexico
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The room was clean and there was a nice balcony with a view of the pool and beach. However, the food at the buffet at the restaurant was not vey good. The staff was friendly, but when I checked out, I requested an invioce and they promised to send it, however it took 5 phone calls, 5 emails and 2... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 7 nights in the Cancun Bay resort and loved every minute. It's smaller than some of the other resorts and also quieter but this is what we wanted. The hotels location is fantastic right on the beach. The hotel is spottless both in the rooms and the outdoor areas. The entertainment team are great they really interact with... More 

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München, Deutschland
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is nicely situated, however a bit downtrodden. Wifi ist really bad, it works only in the lobby and at the pool and even there its really slow. Beachaerea is nice but in the morning several boats take opff nearby and the crowd is waiting and clogging the beach. The music from the boats and at the pool is... More 

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Fort Lauderdale, Florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel/resort is about a three or four star. The one area it exceeds expectations is the staffs. Before I get to that, let me discuss the facilities and related topics. The hotel it self is in good shape. It appears they are making upgrades an area at a time. The lobby looks brand new and is comfortable and welcoming.... More 

Was this review helpful? Yes 1
New Providence, New Jersey, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed here with my Wife and 1 and half year son for five nights and we enjoyed every moment of the stay here. All of the staff in this resort provides you with A++ service (A++ being the max on my scale). I will try to summarize the details below: ------- Reception: Eduardo on the reception desk is awsome,... More 

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Toronto, Canada
Top Contributor
51 reviews 51 reviews
23 hotel reviews
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed 3 weeks ago

we stayed for 8 days and did not want to leave. The food was excellent, the service was extraordinary, the grounds were impeccably clean, the staff were always smiling and friendly. This is a smaller resort, maybe 300 units, which gave it a far more intimate feel and allowed the staff to recognize you and remember your name. If you... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 4 weeks ago

My girlfriend and I just got back from a week at Cancun Bay. Really super value for our money. It's a relatively small place on the beach that really exceeded our expectations in many ways. The staff were incredible - Nelson, Gilberto, Eduardo, Vanessa, Daniel, Alejandra, Ivan ... and others. (Only one or two were less friendly - Eric: smile!)... More 

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Winnipeg, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Got an expedia deal for half-price; room was large, clean, had great view of pool and beach; Room was more of a suite with two sleeping areas separated by a partial wall - could sleep parents and 3 small kids comfortably. It had a kitchenette and eating area, but no fridge, coffee maker or stove; Those things would have been... More 

Was this review helpful? Yes 1
County Galway, Ireland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great place to stay in Cancun. Excellent value for money. It's worth staying booking all inclusive. The staff were exceptionally helpful and friendly and most had perfect English. The staff in the bars, restaurants and reception accommodated us in what ever way we asked. We didn't try to book any tours with the hotel not for any reason other than... More 

Was this review helpful? Yes 1
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