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Cancun Bay Resort

2.5 of 5 Boulevard KukulKan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
Cancun Bay Resort
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Cancun Bay Resort
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483 reviews from our community

Traveler rating
    196
    192
    61
    23
    10
See reviews for
171
124
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6
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Trinidad
Top Contributor
86 reviews 86 reviews
17 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I spent a lovely week at cancun bay resort ..Check in was fast and very pleasant ... the front desk attendants were quite welcoming. I was offered a refreshing drink on arrival and offered lunch whilst my room was being prepared. After lunch I was ushered to my room by a pleasant hotel attendant who carried my luggage up the... More 

Was this review helpful? Yes 2
Erie, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Excellent service - staff very friendly - great location except temptation hotel next door not suitable for young children. Naked people on the beach. Beware of that when bringing children here. Eduardo at the front desk excellent service!! Rafael in restaurant excellent service as well!!

Was this review helpful? Yes
Isle of Man, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent hotel staff very friendly, rooms cleaned everyday, nice bed, very clean hotel,food/drink expensive if your not all inclusive, bus stop right outside hotel easy for getting into town or down the hotel zone where nice shops/restaurants, beautiful beaches including the one at the hotel, only dissapointment was everyone is looking for tips all the time which is a bit... More 

Was this review helpful? Yes 1
Hickory, North Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We are very surprised of this place, after reading some of the reviews we were thinking negative, however Me and My wife where looking to experience Mexico, Caribbean and a great vacation with great amenities, and we got it all, including a great service by the staff, rooms were cleaned and people went out of their way, big thanks to... More 

Was this review helpful? Yes
Nampa, Idaho
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I went with my boyfriend and we had read the reviews and knew what to expect. The rooms were a good size there was no fridge and the water was lukewarm most of the time or cold, but other than that everything else was great. The staff was so friendly and helpful, Juan at the front desk answered all our... More 

Was this review helpful? Yes 2
Oakville, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

With reading some of the reviews for this Resort we had fairly low expectations. We had a lovely stay and were pleasantly surprised!! The accommodations were pretty basic but clean and decently kept. The food was also simple with a fair bit of repetition but made with care and a desire to please. My daughter has a gluten allergy and... More 

Was this review helpful? Yes 2
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

We thought we had a reservation here after booking an all exclusive vacation through BookVIP. However, when we arrived at the airport no one was there to pick us up. That should have been our first clue. When we called the Hotel and asked why no one was here to pick us up we were told that by the front... More 

Was this review helpful? Yes 5
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel for 9 nights. Overall it was as I expected after reading reviews but I was quite happy with it . You get what you pay for. I do think however that the wifi could be improved as it was horrible, I have stayed at hostels for $10 a night and the wifi was far better. One... More 

Was this review helpful? Yes 7
Atlanta, Georgia, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 22, 2015

Defenitely not a 5 star hotel but the staff gets a 5 star plus from me. Everyone behaved as if we were very especial and treated us with courtesy and made us feel at home. Alejandra and Gilberto gets extra credits for their attention to details when we had breakfast each morning. Mariza and Nora at the lobby area will... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 13, 2015

Cheap is the key word. You get what you pay for. Location is ok. Your between the city and the hotel zone. The food is basic. You need some Spanish or you will have trouble with the staff. Stay somewhere else if you can afford to.

Was this review helpful? Yes 2
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Additional Information about Cancun Bay Resort

Address: Boulevard KukulKan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Cancun Bay Resort 2.5*
Number of rooms: 98
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Also Known As:
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Hotel Verano Beat Cancun
Verano Beat Club
Club Verano Beat Cancun
Hotel Style:
#38 On the Beach Hotel in Cancun

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