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Cancun Bay Resort

#42 of 180 Hotels in Cancun
Certificate of Excellence
Boulevard KukulKan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
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1 room 1 adult
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Cancun Bay Resort
Cancun Bay Resort
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752 Reviews from our TripAdvisor Community

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1 review
3 of 5 stars Reviewed yesterday NEW via mobile

Not accessible for mobility impaired. We were told by travel agent it was. Front has 2 steps with no handrail or ramp Had a main floor room but still had steps to bedroom and patio door access Drove by January 2016 and front entrance is still the same. Would go back if accessibility improved

Helpful?
Thank Paulette B
Kenora, Canada
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 days ago NEW

We spent just 3 days at the Cancun Bay Resort with our party of 5. (3 sons, aged 16, 13, and 10). The public parts of the resort are quite beautiful. Clean, nicely kept up. Our room was a little disappointing. It was on the side facing the kids play structure. I'm thinking it's the old part of the hotel.... More 

Helpful?
Thank Littleboyzblue
Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We just came home to Estocolmo after two weeks at the Cancun beach resort and we are so so satisfied with Ruth, Gilberto, Albertina and all the other staff at the hotel <3 We also loved the delicious buffé at the restaurant and our lovely room Mexican style with a seaview. We had so much fun at the pool area... More 

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1 Thank MaritaPierre
Malmo, Sweden
Level Contributor
1 review
4 of 5 stars Reviewed 6 days ago NEW

On our two week holiday we had the hotel as our base. It is a good and nice hotel. Even if it is an older hotel, the rooms are clean and tidy. It is an all-inclusive hotel and we liked the food. The food is varied and healthy. But best of all is the personel! They are always happy and... More 

Helpful?
Thank louiseolsson2016
Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I just returned from this resort and for our first international experience it was beyond our wildest dreams. The hotel staff was very friendly and very accommodating. If we had any questions about attractions or places to shop the staff was very knowledgeable. The restaurant staff especially Manuel and Ruth were very helpful and friendly. Personally, I... More 

Helpful?
1 Thank Felicia T
Chicago, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

In my view, a resort should offer a variety of activities far greater than the offerings at Cancun Bay Resort. There were about five activities daily, which included an exercise class, bingo, trivia contests. The beachfront was very small, consisting of a small portion of the length of the hotel along the beach. About half the available frontage was rented... More 

Helpful?
Thank Barry L
Chicago, Illinois
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 1 week ago

My husband and I where supposed to stay here but they where over booked and we got transferred to their sister property the Omni resort. The only good thing I can say about the Cancun Bay Resort is the manager was very nice. This resort was very run down and when we arrived we where waiting to get checked in... More 

Helpful?
Thank Michele R
Lahti, Finland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

In my opinion, the hotel is little less than three stars. Location is fine, compairing to many other hotels in hotel zone. That obviously depends where you want to go. Food is basic, not many choices. The best thing in this hotel, is the great staff: Everybody is friendly, but I must pick up Ruth, Alejandra, Guadalope and Daniel. Okay,... More 

Helpful?
1 Thank Fanette8
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Living it up at Cancun Bay Resort! We really enjoy the swim-up bar and the very close access to the beach! .. in addition, the resort is only minutes from downtown Cancun and within reasonable proximity to many other local amenities.. But, by far, the best part of our stay has been the OUTSTANDING staff. They are very helpful and... More 

Helpful?
1 Thank JKistler17
pennsylvania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from my trip from Cancun Bay Resort. We met so many nice people during our stay. The best part of the resort is hands down the wait staff, especially Ruth she went out of her way to make Mikes birthday a special one for him. It rained a good part of the few days we were there and... More 

Helpful?
1 Thank pagoingtocancun
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