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Cancun Bay Resort

2.5 of 5 Boulevard KukulKan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
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Certificate of Excellence 2014
Cancun Bay Resort
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Cancun Bay Resort
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375 reviews from our community

Traveler rating
    147
    153
    49
    18
    8
See reviews for
138
99
15
4
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Morristown, Tennessee
Senior Contributor
29 reviews 29 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Had an amazing time here, the food was good, lots of good fish and rice and spicy sauces! the pool area is lovely, the beach is small but theres plenty of nice beaches a short walk away, although there seemed to be a lot of seaweed when we visited, not sure if this is seasonal? There is a 'tops optional'... More

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1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 4, 2014 via mobile

Tried to save a little money and stay here for one night. In one word: Cheap. They have the World's tiniest beach area (surrounded by docks and not nice). The Pool was absolutely filthy. Pay a little more to stay somewhere nice. Don't stay here!

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 22, 2014

I had no problems during my stay. Everything was brilliant. Customer service was top and the entertainment staff ensured we had brilliant nights out and we were never bored during the day. I will be back.

Was this review helpful? Yes 2
Salt Lake City, Utah
Contributor
17 reviews 17 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 11, 2014

Ok place to stay if you're just needing a place to sleep. The staff are very friendly and accommodating and it is affordable, but that's about it. When they say the Internet is available in the lobby, they mean it. The signal is quite weak even in the lobby, but take one step (no exaggeration) out of the lobby, and... More

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Plymouth, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 6, 2014

We stayed for four nights at the end of July. The rooms were clean and the air conditioning worked well. The internet only worked in the lobby which was open planned. Therefore it was quite unpleasant to check your emails without the AC in the Mexican heat. The staff were so so. I was quite unimpressed when my brother had... More

Was this review helpful? Yes 1
Dublin
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 2, 2014

Despite a mix up with our booking (beware of booking large room that sleeps 9 you will be charged extra for each person regardless, which was unclear to us when we booked the room) we had a lovely stay here. Staff were helpful and friendly and concerned when we encountered a problem separate to our stay. There is a lovely... More

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Melbourne, Australia
Contributor
12 reviews 12 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 28, 2014 via mobile

Stayed here two nights and loved it. It was an old style building and had its own local charm. We paid $80US/night which was an affordable rate for two of us. The bus stop is right outside and you can take it up the shops for $1 a ride. The hotel is not near any dinner places but neither is... More

Was this review helpful? Yes 1
Columbus, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 25, 2014

The building itself is outdated, but please don't judge this resort by the building. The staff, from the cleaning people to the waiters to the managers, made up for every thing the building lacks. As we passed the staff in the halls, they always greeted us with a smile. The waiters took care of our every need. We had special... More

Was this review helpful? Yes 2
Ontario, California
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 19, 2014 via mobile

Our family stayed at this hotel for 8 days in July. Beds are very uncomfortable and are like sleeping on plywood. We spent or first 2 days in Cancun pretty much waiting in the lobby to talk work the manager. We asked that our room be changed because we were being charged an outrageous amount of money per night because... More

Was this review helpful? Yes 4
Houston, Texas
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 9, 2014

This was definitely not a good hotel if you want activities or if you wanted to stay at a resort to relax. When we first got to the hotel the staff was nice but when we got to the room the air conditioner would not work. They did not inform us right when we got in that the air conditioner... More

Was this review helpful? Yes 3
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Additional Information about Cancun Bay Resort

Address: Boulevard KukulKan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Cancun Bay Resort 2.5*
Number of rooms: 98
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Also Known As:
Qbay Cancun Hotel Cancun
Qbay Cancun Hotel And Suites
Hotel Verano Beat Cancun
Verano Beat Club
Club Verano Beat Cancun

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