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Cancun Bay Resort

#43 of 178 Hotels in Cancun
Certificate of Excellence
Boulevard KukulKan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
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Cancun Bay Resort
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576 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed 3 days ago NEW

A nice place with a great price. Only stayed 3 nights most things were free other than alchohlic drinks above the buffet. We went as basic not all inclusive as we were out on trips for the 2 dats so didnt need food other than one breakfast. The resturant around the corner was great for thr one meal we needed.... More 

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Mackay, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We arrived in Cancun in the middle of a cyclone. Not the hotels fault at all but we had no hot water. i know this doesn't sound too bad but when we approached the desk they kept giving us different times it would be fixed 20mins, 2hrs...a night went by and it did get sorted but within 24hrs it returned... More 

Was this review helpful? Yes 1
San Ignacio, Cayo, Belize
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I spent 4 days with friends at CanCun Bay resort. It has a lot of great things like wonderful friendly staff. Exceptional service from Gilberto amd Beto. Lots of energy from Manuel the fun director. Impressive customer service in a difficult job by Vanessa. The facilities were nice,(no fridge in room bummer) location was good and prices were reasonable. There... More 

Was this review helpful? Yes 4
Anchorage, Alaska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This was my first trip to Cancun and first stay at Cancun Bay Resort. Check in: Check in was uneventful. Eric was very helpful and the welcome drink was more than welcomed! Room: The room was huge; we didn’t expect it to be that huge! The AC was a little weak considering we are from Alaska and 64 degrees is... More 

Was this review helpful? Yes 1
Erie, Pennsylvania
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Excellent service! Gilberto excellent in restaurant and at pool every day! Danny, Pablo and Vanessa awesome bartenders! Wifi slow in rooms but beautiful views of the boats and marinas. Not a fan that temptation hotel next door. Naked people every day! No thanks! Dinner in hotel terrible! Breakfast and lunch ok. Old but nice hotel

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New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 26, 2015

We booked a stay with another hotel that was horrible so we switched to Cancun Bay Resort !!! So here comes the great news - we found this amazing hotel online that had an availability. So as walking into the entrance, it just felt so relaxing and the ambience was so nice and friendly. We headed to the front desk... More 

Was this review helpful? Yes 2
Mexico City, Mexico
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 15, 2015

The room was clean and there was a nice balcony with a view of the pool and beach. However, the food at the buffet at the restaurant was not vey good. The staff was friendly, but when I checked out, I requested an invioce and they promised to send it, however it took 5 phone calls, 5 emails and 2... More 

Was this review helpful? Yes 2
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 15, 2015

We stayed 7 nights in the Cancun Bay resort and loved every minute. It's smaller than some of the other resorts and also quieter but this is what we wanted. The hotels location is fantastic right on the beach. The hotel is spottless both in the rooms and the outdoor areas. The entertainment team are great they really interact with... More 

Was this review helpful? Yes 1
München, Deutschland
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed May 14, 2015

The hotel is nicely situated, however a bit downtrodden. Wifi ist really bad, it works only in the lobby and at the pool and even there its really slow. Beachaerea is nice but in the morning several boats take opff nearby and the crowd is waiting and clogging the beach. The music from the boats and at the pool is... More 

Was this review helpful? Yes 2
Fort Lauderdale, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 14, 2015

This hotel/resort is about a three or four star. The one area it exceeds expectations is the staffs. Before I get to that, let me discuss the facilities and related topics. The hotel it self is in good shape. It appears they are making upgrades an area at a time. The lobby looks brand new and is comfortable and welcoming.... More 

Was this review helpful? Yes 1
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