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Cancun Bay Resort

#40 of 178 Hotels in Cancun
Certificate of Excellence
Boulevard KukulKan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
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Cancun Bay Resort
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Cancun Bay Resort
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523 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
74 reviews 74 reviews
48 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Cost effective & value place to stay at Cancun. Good team plus Travel concierge is recommended. Please ask for beach facing room either on second or third floor for having sunset and sunrise view of beautiful beach. Room is basic, nothing much inside. If you are staying here then better take coffee warmer/heater ( travel) with you as inside the... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

When we arrived, they told us the hotel was completely sold out. They gave us one option to stay at another hotel next to the airport that was 35 minutes in the direction from which we came. I would stay away from this hotel and go with one where they can manage their bookings properly. We went from having a... More 

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San Diego, California
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a wonderful stay at Cancun bay, although the majority of our time we were exploring the city, the few times we interacted with the staff we were nothing but pleased. Personnel was always happy to assist us. The rooms were very clean, as soon as you walk in the room you can smell the cleanliness of the room.... More 

Was this review helpful? Yes 2
Old Town, Maine
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A much needed vacation turned into a very beautiful excursion! We were there from March 21 - 27, 2015. Our room turned out to be MORE than we expected. The views and pools were amazing! The beach was gorgeous! The proximity to "Want To Do" activities was also beneficial. The entire resort staff was very accommodating and interactive. We never... More 

Was this review helpful? Yes 4
Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Just came back from vacationing at this hotel and I rate it as incredible. Cancun is a paradise. Their parks are amazing. We visited Explor and Xel-ha, and I cannot truly decide which one is best. Both parks are amazing and the food is delicious. Mr. Juan Carlos Oliva in the hotel lobby is the best to help you plan... More 

Was this review helpful? Yes 1
Fort Collins
Top Contributor
51 reviews 51 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is very clean and serves an good selection for breakfast. The people were also very friendly. My only complaint was the sliding glass door lock was busted. Instead of fixing the door, they put a door chain on the door. Do be careful walking around the room as the floors in the rooms were on multiple levels so... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 12, 2015

Visited Cancun a day or 2 after Christmas and stayed til New Year's Day. Room was very large, outdated with a full kitchen. Shower had no hot water. The food in the all inclusive was your typical cafeteria food. Nothing special. Staff was friendly mainly at the bar inside and the pool. New Year's eve celebration and dinner were very... More 

Was this review helpful? Yes 1
Paris
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2015 via mobile

This hotel is very very good, full of pleasant individuals who combined made the trip what it was, nothing was a problem for these guys and I would recommend them with great gustoe to anyone thinking of visiting, excellent value for money.

Was this review helpful? Yes 1
Sacramento, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2015

Our stay at Cancun Bay Resort was one of the best vacations we have had. The staff there made it so relaxing and fun. We enjoyed playing volleyball with the best Entertainment Team, Manuel and Erick and meeting fun people from many different countries. Alfonso was a great bartender, he had drinks ready for us as soon as he seen... More 

Was this review helpful? Yes 1
United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2015

Together with my husband and my almost 6 years old son David I spent GREAT holiday and I would like to say BIG thank you to lovely people which we had pleasure to meet during our holiday. From the first moment I had a feeling that we will spend a wonderful moments in that hotel!! A special thanks I'm sending... More 

Was this review helpful? Yes 3
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