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Cancun Bay Resort

#43 of 174 Hotels in Cancun
Certificate of Excellence
Boulevard KukulKan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
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Cancun Bay Resort
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    485 reviews from our community

    Traveler rating
      197
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    Rating summary
    • Sleep Quality
      4 of 5 stars
    • Location
      4 of 5 stars
    • Rooms
      3.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (38)
    Date | Rating
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      (96)
    • Jun-Aug only
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    • Sep-Nov only
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    • Dec-Feb only
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    Trinidad
    Top Contributor
    86 reviews 86 reviews
    17 hotel reviews
    46 helpful votes 46 helpful votes
    4 of 5 stars Reviewed 1 week ago

    I spent a lovely week at cancun bay resort ..Check in was fast and very pleasant ... the front desk attendants were quite welcoming. I was offered a refreshing drink on arrival and offered lunch whilst my room was being prepared. After lunch I was ushered to my room by a pleasant hotel attendant who carried my luggage up the... More 

    Was this review helpful? Yes 2
    Erie, Pennsylvania
    Reviewer
    5 reviews 5 reviews
    3 hotel reviews
    3 helpful votes 3 helpful votes
    4 of 5 stars Reviewed 1 week ago

    Excellent service - staff very friendly - great location except temptation hotel next door not suitable for young children. Naked people on the beach. Beware of that when bringing children here. Eduardo at the front desk excellent service!! Rafael in restaurant excellent service as well!!

    Was this review helpful? Yes
    Isle of Man, United Kingdom
    2 reviews
    3 helpful votes 3 helpful votes
    5 of 5 stars Reviewed 1 week ago

    Excellent hotel staff very friendly, rooms cleaned everyday, nice bed, very clean hotel,food/drink expensive if your not all inclusive, bus stop right outside hotel easy for getting into town or down the hotel zone where nice shops/restaurants, beautiful beaches including the one at the hotel, only dissapointment was everyone is looking for tips all the time which is a bit... More 

    Was this review helpful? Yes 1
    Hickory, North Carolina
    Reviewer
    4 reviews 4 reviews
    1 helpful vote 1 helpful vote
    4 of 5 stars Reviewed 1 week ago

    We are very surprised of this place, after reading some of the reviews we were thinking negative, however Me and My wife where looking to experience Mexico, Caribbean and a great vacation with great amenities, and we got it all, including a great service by the staff, rooms were cleaned and people went out of their way, big thanks to... More 

    Was this review helpful? Yes
    Nampa, Idaho
    Reviewer
    3 reviews 3 reviews
    4 helpful votes 4 helpful votes
    3 of 5 stars Reviewed 1 week ago

    I went with my boyfriend and we had read the reviews and knew what to expect. The rooms were a good size there was no fridge and the water was lukewarm most of the time or cold, but other than that everything else was great. The staff was so friendly and helpful, Juan at the front desk answered all our... More 

    Was this review helpful? Yes 2
    Oakville, Canada
    Reviewer
    3 reviews 3 reviews
    2 helpful votes 2 helpful votes
    4 of 5 stars Reviewed 2 weeks ago

    With reading some of the reviews for this Resort we had fairly low expectations. We had a lovely stay and were pleasantly surprised!! The accommodations were pretty basic but clean and decently kept. The food was also simple with a fair bit of repetition but made with care and a desire to please. My daughter has a gluten allergy and... More 

    Was this review helpful? Yes 2
    2 reviews
    5 helpful votes 5 helpful votes
    1 of 5 stars Reviewed 2 weeks ago

    We thought we had a reservation here after booking an all exclusive vacation through BookVIP. However, when we arrived at the airport no one was there to pick us up. That should have been our first clue. When we called the Hotel and asked why no one was here to pick us up we were told that by the front... More 

    Was this review helpful? Yes 5
    1 review
    7 helpful votes 7 helpful votes
    3 of 5 stars Reviewed 4 weeks ago

    Stayed at this hotel for 9 nights. Overall it was as I expected after reading reviews but I was quite happy with it . You get what you pay for. I do think however that the wifi could be improved as it was horrible, I have stayed at hostels for $10 a night and the wifi was far better. One... More 

    Was this review helpful? Yes 7
    Atlanta, Georgia, United States
    1 review
    2 helpful votes 2 helpful votes
    4 of 5 stars Reviewed January 22, 2015

    Defenitely not a 5 star hotel but the staff gets a 5 star plus from me. Everyone behaved as if we were very especial and treated us with courtesy and made us feel at home. Alejandra and Gilberto gets extra credits for their attention to details when we had breakfast each morning. Mariza and Nora at the lobby area will... More 

    Was this review helpful? Yes 2
    Reviewer
    3 reviews 3 reviews
    8 helpful votes 8 helpful votes
    2 of 5 stars Reviewed January 13, 2015

    Cheap is the key word. You get what you pay for. Location is ok. Your between the city and the hotel zone. The food is basic. You need some Spanish or you will have trouble with the staff. Stay somewhere else if you can afford to.

    Was this review helpful? Yes 2
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    Additional Information about Cancun Bay Resort

    Address: Boulevard KukulKan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
    Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
    Price Range (Based on Average Rates): $
    Hotel Class:2.5 star — Cancun Bay Resort 2.5*
    Number of rooms: 98
    Reservation Options:
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    Also Known As:
    Qbay Cancun Hotel And Suites
    Qbay Cancun Hotel Cancun
    Hotel Verano Beat Cancun
    Verano Beat Club
    Club Verano Beat Cancun
    Hotel Style:
    #38 On the Beach Hotel in Cancun

    319 photos of this hotel

    Traveler photos: See what travelers like you saw

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    Pool/beach area (90)
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    Hotel & grounds (31)
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    View from room (19)
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    Room/suite (38)
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    Dining (17)
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    Family/play areas (13)
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    Business center/function rooms (2)
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    Bathroom (5)
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    Other (72)

    Management photos: Courtesy of the property manager

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    All management photos (32)
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    Pool/beach area (17)
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    Family/play areas (4)
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    Hotel & grounds (5)
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    Room/suite (4)
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    Dining (2)
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    Amenities

    Highlights
    • Pool
    • Free Parking
    • Restaurant
    • Beach
    • Free Internet
    • Bar/Lounge
    About the property
    • Beach
    • Non-Smoking Hotel
    • Wheelchair access
    Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Hot Tub
    Room types
    • Non-Smoking Rooms
    • Suites
    • Family Rooms
    In your room
    • Air Conditioning
    Internet
    • Free Internet
    • Public Wifi
    Services
    • Free Parking
    • Dry Cleaning
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Babysitting
    • Children Activities ( Kid / Family Friendly )
    • Laundry Service
    Official Description (provided by the hotel)
    Cancun Bay Resort is located right on the Beach, at Mujeres Bay, in front of Isla Mujeres. Perfect for familys or group of friends. It's a budgeted resort with full services, and with a great location close to shopping malls, restaurants, harbors and Cancun downtown. This is a small resort with 2 restaurants one a la carte by the new pool with a beautiful ocean view's, the other offer a Full Buffet Breakfast everyday and a small deli for light and energetic meals. You can even take a Catamaran right from the Resort, and enjoy a day at Isla Mujeres. Beautiful views from sunset to sunrise with Cancun lights just by the bay... ... more   less 
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    Questions & Answers

    Here's what travelers have asked, with answers from Cancun Bay Resort staff and other travelers.
    7 questions
    Ask a question
    Naperville
    Storrs, Connecticut
    1 month ago
    Isle of Man, United Kingdom
    Nanaimo, British Columbia, Canada
    3 months ago

    See all questions (7)

    Questions? Get answers from Cancun Bay Resort staff and past guests.
    Posting guidelines
    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

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