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All 172 Cancun hotels

Cancun Bay Resort

2.5 of 5 Hotel   |   Boulevard Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
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Cancun Bay Resort
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78%
Ranked #47 of 172 hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Cayley R Lethbridge, Canada
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  • Reviews (310)
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310 people have reviewed this hotel

Traveler rating
    118
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    46
    16
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111
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
Ontario, California
1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

Our family stayed at this hotel for 8 days in July. Beds are very uncomfortable and are like sleeping on plywood. We spent or first 2 days in Cancun pretty much waiting in the lobby to talk work the manager. We asked that our room be changed because we were being charged an outrageous amount of money per night because... More

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Houston, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This was definitely not a good hotel if you want activities or if you wanted to stay at a resort to relax. When we first got to the hotel the staff was nice but when we got to the room the air conditioner would not work. They did not inform us right when we got in that the air conditioner... More

Was this review helpful? Yes 1
Lethbridge, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I don't have an excuse for taking so long to write this - but I finally found the card to remind me! My husband and I had a GREAT time at Cancun Bay Resort on our belated honeymoon!! It is a quaint and comfortable resort with little noise and partying. Since we were there to relax and take in the... More

Was this review helpful? Yes 1
Punxsutawney, Pennsylvania
1 review
4 of 5 stars Reviewed 2 weeks ago

resort is a bit older but was kept very clean and tidy. the staff was FANTASTIC!!! would definitely recommend this resort as long as you aren't looking for brand spanking new accommodations. we had a wonderful time...again..I can't say enough about all the employees.....they were all wonderful and exceptional service!!

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Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed here for only one night, they gave us a terrible small and hot room with roaches in the not-so-clean bathroom, the AC didnt worked. We had booked 2 rooms and the other room was fine, we complained couse at the same rate they gave us a really bad room, after a while they gave us a regular one...... More

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Van Wyck, South Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great staff and Excellent service , i would definitely recomend it. Its Beach front the pool is beautiful. They have a bar by the pool They bring you cocktails grieta service. Mássage available at the Beach. Buffet is great also.

Was this review helpful? Yes 2
El Paso, Texas
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed here for 9 nights. We did not spend much time at the hotel we had tours scheduled everyday. We did not do the all-inclusive. We ate breakfast twice while there, not worth the $14 USD price. The buffet did not have much to offer. The only meat was chicken both times we ate there. Kind of strange to... More

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 15, 2014 via mobile

The hotel is good, but the personnel not so good (most of them). The price should be cheaper. The rooms are "good", but I wouldn't say excellent. A little bit cheaper and I would say is perfect. The breakfast buffet is ok. I like the food. The pool bar is also good but again the service really bad... Had to... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 28, 2014

THIS IS THE PLACE TO STAY if you like to save a little cash and still have an amazing vacation! The staff is AMAZING! I've stayed quite a few places in Cancun. This little gem is lovely! It is a very small hotel with limited amenities, but they take GREAT care of you! There is only one indoor restaurant and... More

Was this review helpful? Yes 3
Calgary
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 27, 2014

My husband and I have travelled the world, and stayed in total luxury to backpacking style holidays. The service at this hotel was of a 5* standard. The staff (apart from one person) was totally awesome. We have 4 kids, one of which is handicapped in a wheelchair, and they were so brilliant and accommodating and the hotel if you... More

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Was this review helpful? Yes 2
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Additional Information about Cancun Bay Resort

Address: Boulevard Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Cancun Bay Resort 2.5*
Reservation Options:
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Also Known As:
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Hotel Verano Beat Cancun
Verano Beat Club
Club Verano Beat Cancun

195 photos of this hotel

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Pool/beach area (46)
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Hotel & grounds (5)
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Dining (2)

Amenities

Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#37 On the Beach Hotel in Cancun #47 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Cancun Bay Resort is the newest ALL Inclusive in Cancun. It's a budgeted resort with full services, and with a great location close to shopping malls, restaurants, harbors and Cancun downtown. This is a small resort with 3 restaurants one a la carte by the new pool, the other offer a Full Buffet Breakfast everyday and a small deli for light and energetic meals. You can even take a Catamaran right from the Resort, and enjoy a day at Isla Mujeres. Beautiful views from sunset to sunrise with Cancun lights just by the bay... ... more   less 
Number of rooms
98

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