We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Cancun Bay Resort

#39 of 178 Hotels in Cancun
Certificate of Excellence
Boulevard KukulKan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
Hotel amenities
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Cancun Bay Resort
Professional photos View all
Browse nearby
Cancun Bay Resort
Write a Review

520 reviews from our community

Traveler rating
    217
    205
    62
    24
    11
See reviews for
188
136
25
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (520)
  • Mar-May only
    (132)
  • Jun-Aug only
    (112)
  • Sep-Nov only
    (115)
  • Dec-Feb only
    (161)
All months
1 review
1 of 5 stars Reviewed 1 week ago via mobile

When we arrived, they told us the hotel was completely sold out. They gave us one option to stay at another hotel next to the airport that was 35 minutes in the direction from which we came. I would stay away from this hotel and go with one where they can manage their bookings properly. We went from having a... More 

Was this review helpful? Yes
San Diego, California
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a wonderful stay at Cancun bay, although the majority of our time we were exploring the city, the few times we interacted with the staff we were nothing but pleased. Personnel was always happy to assist us. The rooms were very clean, as soon as you walk in the room you can smell the cleanliness of the room.... More 

Was this review helpful? Yes 2
Old Town, Maine
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A much needed vacation turned into a very beautiful excursion! We were there from March 21 - 27, 2015. Our room turned out to be MORE than we expected. The views and pools were amazing! The beach was gorgeous! The proximity to "Want To Do" activities was also beneficial. The entire resort staff was very accommodating and interactive. We never... More 

Was this review helpful? Yes 4
Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Just came back from vacationing at this hotel and I rate it as incredible. Cancun is a paradise. Their parks are amazing. We visited Explor and Xel-ha, and I cannot truly decide which one is best. Both parks are amazing and the food is delicious. Mr. Juan Carlos Oliva in the hotel lobby is the best to help you plan... More 

Was this review helpful? Yes 1
Fort Collins
Top Contributor
51 reviews 51 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is very clean and serves an good selection for breakfast. The people were also very friendly. My only complaint was the sliding glass door lock was busted. Instead of fixing the door, they put a door chain on the door. Do be careful walking around the room as the floors in the rooms were on multiple levels so... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 12, 2015

Visited Cancun a day or 2 after Christmas and stayed til New Year's Day. Room was very large, outdated with a full kitchen. Shower had no hot water. The food in the all inclusive was your typical cafeteria food. Nothing special. Staff was friendly mainly at the bar inside and the pool. New Year's eve celebration and dinner were very... More 

Was this review helpful? Yes 1
Paris
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2015 via mobile

This hotel is very very good, full of pleasant individuals who combined made the trip what it was, nothing was a problem for these guys and I would recommend them with great gustoe to anyone thinking of visiting, excellent value for money.

Was this review helpful? Yes 1
Sacramento, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2015

Our stay at Cancun Bay Resort was one of the best vacations we have had. The staff there made it so relaxing and fun. We enjoyed playing volleyball with the best Entertainment Team, Manuel and Erick and meeting fun people from many different countries. Alfonso was a great bartender, he had drinks ready for us as soon as he seen... More 

Was this review helpful? Yes 1
United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2015

Together with my husband and my almost 6 years old son David I spent GREAT holiday and I would like to say BIG thank you to lovely people which we had pleasure to meet during our holiday. From the first moment I had a feeling that we will spend a wonderful moments in that hotel!! A special thanks I'm sending... More 

Was this review helpful? Yes 3
Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 6, 2015

When we walked in we were greeted by the bartender, Daniel, with a drink before we even checked in! Our flight landed at noon so when we arrived at the resort at 1PM the front desk clerk, Rafeal, gave us our all inclusive wristbands and let us begin our all inclusive stay. While we enjoyed drinks, entertainment, food, and fun... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Questions? Get answers from hotel staff and past guests. Ask a question

362 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (330)
Viewed
Pool/beach area (106)
Viewed
Room/suite (43)
Viewed
Hotel & grounds (43)
Viewed
View from room (20)
Viewed
Dining (21)
Viewed
Family/play areas (13)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (5)
Viewed
Other (77)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Pool/beach area (17)
Viewed
Family/play areas (4)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (4)
Viewed
Dining (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question