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Cancun Bay Resort

#43 of 178 Hotels in Cancun
Certificate of Excellence
Boulevard KukulKan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
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Cancun Bay Resort
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606 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Las Vegas, NV
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Be aware that the pictures don't really show how rundown this property is. There is no elevator but stairs everywhere! Pay the porter to help with luggage. Food is okay. Beach is not too nice. Location is north of hotel zone. Our windows didn't close all the way so we were eaten by bugs constantly. There was only one outlet... More 

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London, United Kingdom
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed in a 3 bed room. Hotel was a bit dated but everything was clean in the rooms and the buffet breakfast was varied and filling. The hotel had all the amenities we needed - beach front, multiple pools, breakfast and a place to sleep in. We didn't pay much at all. It's not a luxurious place but extremely... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Pro's : just one, big suite looking room. Con's : 1. I don't know how they got review rate of 4.1/5 ? This is 3 at best. 2. Lacks coffee maker, microwave and little frig. They say they may be found in suite only, which are handful, the rest are regular rooms. 3. Interior there are hazardous areas. For instance... More 

Was this review helpful? Yes 2
Hamburg, Germany
Level Contributor
316 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you're looking for the lap of luxury in a trendy resort, this is not the place for you. We don't require any of that either, and that's why Cancun Bay Resort was perfect for us. It is located in the hotel zone, was safe and other guests quiet & considerate (most were Spanish-speaking so no British/American hordes!). It's smaller... More 

Was this review helpful? Yes 2
Gonzales, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I got there in early June and the front desk attendant Marcos set me up in a nice hotel room with a centered view of the pool and beach, probably the best view in the hotel, very nice. The rooms were large with either a queen size bed or a king sized bed and three twin size beds, perfect for... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Staff bent over backwards to make our stay enjoyable. We got the all inclusive package, make sure you arrive early as food runs out. Selection is limited and desserts could be better. The hotel is located on a "bay" in spanish, a bahia. Which means lots of boats dock very near, the water is not the best and the beach,... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

A nice place with a great price. Only stayed 3 nights most things were free other than alchohlic drinks above the buffet. We went as basic not all inclusive as we were out on trips for the 2 dats so didnt need food other than one breakfast. The resturant around the corner was great for thr one meal we needed.... More 

Was this review helpful? Yes 1
Mackay, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 17, 2015 via mobile

We arrived in Cancun in the middle of a cyclone. Not the hotels fault at all but we had no hot water. i know this doesn't sound too bad but when we approached the desk they kept giving us different times it would be fixed 20mins, 2hrs...a night went by and it did get sorted but within 24hrs it returned... More 

Was this review helpful? Yes 1
San Ignacio, Cayo, Belize
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 2, 2015

I spent 4 days with friends at CanCun Bay resort. It has a lot of great things like wonderful friendly staff. Exceptional service from Gilberto amd Beto. Lots of energy from Manuel the fun director. Impressive customer service in a difficult job by Vanessa. The facilities were nice,(no fridge in room bummer) location was good and prices were reasonable. There... More 

Was this review helpful? Yes 6
Anchorage, Alaska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 1, 2015

This was my first trip to Cancun and first stay at Cancun Bay Resort. Check in: Check in was uneventful. Eric was very helpful and the welcome drink was more than welcomed! Room: The room was huge; we didn’t expect it to be that huge! The AC was a little weak considering we are from Alaska and 64 degrees is... More 

Was this review helpful? Yes 1
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