We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Cancun Bay Resort

2.5 of 5 Boulevard KukulKan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Certificate of Excellence 2014
Cancun Bay Resort
Professional photos View all
Browse nearby
Cancun Bay Resort
Write a Review

448 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Atlanta, Georgia, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Defenitely not a 5 star hotel but the staff gets a 5 star plus from me. Everyone behaved as if we were very especial and treated us with courtesy and made us feel at home. Alejandra and Gilberto gets extra credits for their attention to details when we had breakfast each morning. Mariza and Nora at the lobby area will... More 

Was this review helpful? Yes
3 reviews 3 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Cheap is the key word. You get what you pay for. Location is ok. Your between the city and the hotel zone. The food is basic. You need some Spanish or you will have trouble with the staff. Stay somewhere else if you can afford to.

Was this review helpful? Yes
Denton, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

It's beautiful, two pools, one right on the beach, personnel staff was wonderful, would highly recommend this hotel to anyone. Great food. Great people to deal with. Cozy feel with resort amenities. Offers all exclusive and several plans to accomendate your needs. Definitely recommend this hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes
Central Florida
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We traveled from December 26th through December 31st, 2014 and we absolutely loved it!! The rooms were not so good. They really need things like small refrigerator and a hairdryer (I needed to ask for one at the front desk and I finally got it on the second day we were there). I never did see an ice machine, maybe... More 

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I visited the resort between 8-12 December 2014 with 5 of my friends we are all in University. We choose the All Inclusive service,because the price was quiet affordable. The Rooms When we arrived they offered us several rooms because the hotel wasn't that busy that time in some of them the light were not working or smelled, but they... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 3 weeks ago

Wonderful atmosphere, great events, good food. Thank you for the lovely memories, especially Gilberto waiter and Maestro Manuel for a wonderful smile and great music, greet tight with cold Poland. I hope to come to you again, really rested

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 weeks ago

The best hotel in Cancun, small and peacefull. The best staff ever, espacially Gilberto waiter😀 and Manuel entertiment staff. Thank's for the best working 10 days, from Polish Crew. We do love all the best staff in this hotel. THAY REALLY LOVE PEOPLE💜 WE DO MISS YOU GUY'S

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

Large room, but felt like a dungeon. Decent main pool area with a pool bar serving good quality fast food. Beach area is small and crammed between two docks. Service is OK, no more, no less. Not a good start when we arrived after traveling for 30 hours and the receptionist could not find our booking, and did not tell... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
Reviewed 5 weeks ago via mobile

My wife and I got married next door at marina Cha Chi. We were able to have a destination wedding on a budget without breaking our guests pocketbooks either. Marco the hotel manager gave us a great group rate for our party. We had about 8 rooms in our group one had a flat screen TV and was updated. While... More 

Was this review helpful? Yes 2
Fountain Hills, Arizona
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 18, 2014

The best rooms (good size) are facing the water and have a beautiful view. Mine had a king size bed, a small closet, only one light and a TV. There was a kitchen but since it had no fridge, stove, microwave, coffee-maker, plates, nor cutlery I'm not sure what the purpose was. The unit did have a nice balcony to... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Cancun Bay Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cancun Bay Resort

Address: Boulevard KukulKan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Cancun Bay Resort 2.5*
Number of rooms: 98
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Orbitz, Travelocity, Hotels.com, Priceline, getaroom.com, Despegar.com, Agoda, TripOnline SA, Booking.com and Tingo so you can book your Cancun Bay Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Hotel Verano Beat Cancun
Verano Beat Club
Club Verano Beat Cancun
Hotel Style:
#35 On the Beach Hotel in Cancun

306 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (274)
Room/suite (38)
Pool/beach area (83)
Hotel & grounds (30)
View from room (17)
Dining (17)
Family/play areas (13)
Business center/function rooms (2)
Bathroom (5)
Other (69)

Management photos: Courtesy of the property manager

All management photos (32)
Pool/beach area (17)
Family/play areas (4)
Hotel & grounds (5)
Room/suite (4)
Dining (2)
Hotels you might also like...
Check In Check Out
Price Your Stay