We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Cancun Bay Resort

#43 of 178 Hotels in Cancun
Certificate of Excellence
Boulevard KukulKan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Cancun Bay Resort
View Map
Add Photo Write a Review

629 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    263
    242
    78
    29
    16
See reviews for
240
169
31
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (629)
  • Mar-May only
    (164)
  • Jun-Aug only
    (189)
  • Sep-Nov only
    (115)
  • Dec-Feb only
    (161)
All months
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

I would like to give special thanks to one of the most kind waiter that I ever known Gilberto and also Guadalupe every time we eat there they make us feel so special on my b day Gilberto make all the rest of the crew to sing me the happy birthday song I love it...and also one if the housekeepers... More 

Was this review helpful? Yes
Jerusalem, Israel
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I chose this resort because although I hate commercializations and tourists, I (for some god awful reason) wanted to see Cancun. I figured that the way I'd best like to do that would be by going to a resort w Mexican tourists, so at least I'd still be surrounded by Spanish and not English. And on that front I was... More 

Was this review helpful? Yes 1
Las Vegas, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The staff was great always there to help. The building and surrounding was great safe and nice looking. We were close walking distance to a ferry stand. The bus stop are infront of hotel. Close by they have pharmacies, money changing station, restaurants area was great. But the rooms we where in are very outdated. They NEED mricrowave, mini fridge.... More 

Was this review helpful? Yes 1
Las Vegas, NV
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Be aware that the pictures don't really show how rundown this property is. There is no elevator but stairs everywhere! Pay the porter to help with luggage. Food is okay. Beach is not too nice. Location is north of hotel zone. Our windows didn't close all the way so we were eaten by bugs constantly. There was only one outlet... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 23, 2015

We stayed in a 3 bed room. Hotel was a bit dated but everything was clean in the rooms and the buffet breakfast was varied and filling. The hotel had all the amenities we needed - beach front, multiple pools, breakfast and a place to sleep in. We didn't pay much at all. It's not a luxurious place but extremely... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 16, 2015

Pro's : just one, big suite looking room. Con's : 1. I don't know how they got review rate of 4.1/5 ? This is 3 at best. 2. Lacks coffee maker, microwave and little frig. They say they may be found in suite only, which are handful, the rest are regular rooms. 3. Interior there are hazardous areas. For instance... More 

Was this review helpful? Yes 2
Hamburg, Germany
Level Contributor
341 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
5 of 5 stars Reviewed July 13, 2015

If you're looking for the lap of luxury in a trendy resort, this is not the place for you. We don't require any of that either, and that's why Cancun Bay Resort was perfect for us. It is located in the hotel zone, was safe and other guests quiet & considerate (most were Spanish-speaking so no British/American hordes!). It's smaller... More 

Was this review helpful? Yes 3
Gonzales, Louisiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 9, 2015

I got there in early June and the front desk attendant Marcos set me up in a nice hotel room with a centered view of the pool and beach, probably the best view in the hotel, very nice. The rooms were large with either a queen size bed or a king sized bed and three twin size beds, perfect for... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 7, 2015

Staff bent over backwards to make our stay enjoyable. We got the all inclusive package, make sure you arrive early as food runs out. Selection is limited and desserts could be better. The hotel is located on a "bay" in spanish, a bahia. Which means lots of boats dock very near, the water is not the best and the beach,... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 30, 2015

A nice place with a great price. Only stayed 3 nights most things were free other than alchohlic drinks above the buffet. We went as basic not all inclusive as we were out on trips for the 2 dats so didnt need food other than one breakfast. The resturant around the corner was great for thr one meal we needed.... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

669 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (403)
Viewed
Hotel & grounds (51)
Viewed
Bathroom (11)
Viewed
Room/suite (49)
Viewed
View from room (24)
Viewed
Pool/beach area (133)
Viewed
Dining (23)
Viewed
Family/play areas (15)
Viewed
Business center/function rooms (2)
Viewed
Other (95)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (214)
Viewed
Amenities (4)
Viewed
Beach (19)
Viewed
Junior Suite (54)
Viewed
Main Pool (25)
Viewed
Quiet Pool (21)
Viewed
Restaurants and Bars (22)
Viewed
The Hotel (69)

Management photos: Courtesy of the property manager

Viewed
All management photos (52)
Viewed
Pool/beach area (17)
Viewed
Family/play areas (4)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (4)
Viewed
Dining (2)
Viewed
Other (21)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Cancun hotels
2.7 mi away
Beachscape Kin Ha Villas & Suites
0.6 mi away
Holiday Inn Cancun Arenas
Holiday Inn Cancun Arenas
#108 of 178 in Cancun
3.5 of 5 stars 550 reviews
3.2 mi away
Flamingo Cancun Resort
Flamingo Cancun Resort
#97 of 178 in Cancun
3.5 of 5 stars 2,089 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Imperial Las Perlas Cancun Condos
0.3 mi away
Aquamarina Beach Hotel
Aquamarina Beach Hotel
#94 of 178 in Cancun
3.5 of 5 stars 593 reviews
2.4 mi away
Adhara Hacienda Cancun
Adhara Hacienda Cancun
#75 of 178 in Cancun
3.5 of 5 stars 357 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay