We found none of the problem which have been previously reported regarding the Ocean Spa. Yes, it is a 3 star hotel and that is where our expectations were. However, the beds were very comfortable, rooms were clean, food was great as was the service. We dealt with various people at the concierge desk and they were excellent. We were... More

After reading all the reviews for the Ocean Spa I was prepared to walk into a dump; however, this place wasn't bad at all! I had a wonderful time. The staff were AMAZING. So friendly and funny and not once did I not have a drink in my hand. The food was great. A buffet with lots of variety for... More

First of all we didn't do the all inclusive, so cannot comment on the quality of food. Hotel in general was very small, outdated, and had minimum facility. Beach was not suitable for swimming--I'd recommend that you take shuttle to other resorts such as Sunset Royal and use their facilities. Service was poor, most requests were ignored. Our room was... More

Hotel was more than I had expected it to be, considering the reasonable price. While it is on the ocean, the beachfront is not the best due to Isla Mujares being approximately 5 miles offshore. The spa room was very comfortable, spacious and well appointed. The staff at Ocean Spa was very attentive and courteous. The meals at this all... More

I travel often and I am used to Four Star+ hotels. We got this deal through Sam's Club. I will say that I read the reviews and took most of them (the negative ones) to heart which caused my to be skeptical which is why I reserved a room at another hotel just in case. Walking into the lobby was... More

Ok this the honest truth I came back from the Ocean Spa Hotel yesterday. The hotel was spotless they were always cleaning. Do not expect a 5 star hotel because that's probably not the price you paid if u paid a 5 star price then you got ripped off. With that said its probably a 3 star hotel but the... More

I really don't understand why alot of the reviews on this resort are from a negitive point of view , my Lady and i were treated very well , there is a language barrier somewhat , but it is only as bad as you make it , people in general need to loosen up and realize they are being entertained... More

Love the resort! Great amentities and wonderful service. The concierge named Joel really did a great job for me and kept a smile on my face! I would definitely come back! More

Our stay at the Ocean Spa Recort was very enjoyable and relaxing. The courteous and helpful staff throughout the facility heightened our experience. Centrally located between the over-the-top main drag in Cancun and the charming downtown area with just a one minute walk to the ferry for Isla Mujeres, seeing all of the Cancun area is easy when staying at... More