We (wife + 11/12yr kids) stayed at the Ocean Spa Hotel from 28 June -5 July. I read all the Advisors prior to leaving and so was very ‘informed’. Watch out at the Airport, we were approached by ‘ uniformed, travel assistants/crowd control/airport officials’ – stay clear unless you are looking to do a trip for a discount + compulsory... More

Bed bugs....check the hotel for bed bugs my skin is so sore from the bites..and please drop your luggage at the door before you go home and shake out everything at once then dash them to the laundry in hot water! Worst vacation between the Sunset Laguna/Ocean Spa/ and Royal....bogus vacation should have just gone to Florida at least their... More

I never write reviews. This is my first one. Went to Cancun going on a positive note after reading so many negative reviews, what was i suppose to expect on a $30 a night stay?. Got picked up at the airport and arrived at the hotel right away. Once arriving they tried selling us the time share presentation. Just say... More

Very basic hotel with hard beds and bad pillows. The only good thing about our "all inclusive" was the access to the other resorts. The food was horrible on the buffett. We had a BIG extra expense from dining out for the week. Didn't use the mexican restaurant because they required long pants to dine there? Not like it was... More

We had read the previous reviews and were very wary. We knew it was a 3-star property and did not have high hopes. In all honesty, it wasn't that bad. The staff was very kind and courteous from the front desk to the bell staff to the concierge desk to the waiters to gentleman that unlocked our in-room safe. The... More

First night in this hotel - I have a 4 years old daughter and almost got bit by a cockroach. My daughter was in bed laying and watching tv and she saw something crawling on top of bed. She scream so loud that she found a cockroach on top of our bed. My husband suddenly grab the towel to kill... More

my name is kathryn still an i went to cancun for the first time for my b day on may 6 2011 an mothers day....based on tha reviews i wasnt sure if i wanted to stay there but i upgraded to the all inclusive package with all u can eat an spa tub in tha room,,, long story short i... More

We loved this place! The hotel is only a 3 star so don't expect more than that when it comes to lavish luxuries. The food was great, and they will cook things that aren't even on the menu, you just have to ask! There was a nightly buffet along with menu items and 2 nights a week, they move all... More

Small hotel, small beach, boring food, swim up bar. Breakfast was fine, never any bacon, chef cooked only one omellette at a time, lunch okay--dinners - not great. The Mexican restaurant was pretty good, Italian needs help and the dinner buffet--we went out to dinner after trying the buffet and eating at the Mexican once and the Italian once. We... More