I'm baffled by the glowing reviews of this place but also at the reviews that totally rip it apart. Here are my honest thoughts on this place as unbiased as can be....... The good: It is not a party place, so the pool and beach are generally quiet, though they sometimes have a few activities (like volleyball) on the beach.... More

We booked our Cancun vacation through Expedia. They suggested the Ocean Spa resort for us. On 3-09-11 we were at Sunset Royal, our hotels’ sister resort that we were able to visit with our all inclusive pass and had my wallet stolen. We called the bank and found out that it was immediately used within the hotel for $250.00 at... More

This hotel is totally bogus. Everything is done in a rinky dink way. It starts when you check in and they will only give you one room key even though there are multiply people staying in the room. They tell you it is for security. They explain that if you lose a key, somebody could make copies of it. Of... More

Most people at this hotel have been suckered into the Time Share vacation and have to attend the presentation. Well 5 hours later i had my life back. But once you didn't buy a time share you were no longer the valued guest you were the day before. Was reasonably clean, but beach is limited. I needed 2 extra nights... More

My fiance and I were very excited about our vacation. I created a surprise destination for him. He had no idea where we were going or where we were staying. I knew where we were staying, or so I thought. I reserved a standard room with 2 queens or 1 King with a partial view of the ocean. When we... More

It's not a big resort, so the service is far more personal. It's a little bit older and smaller so the feeling of it is much more genuinely Mexican than American, and that's what we wanted. The beach is nice and clean, it's a good size for the amount of people who stay at the hotel during the day, it's... More

We really enjoyed our stay here, the staff was nice and helpful. It was quiet and in a great location - we loved the sister resort "Sunset Royal" as the beach was absolutely to die for! There is not much for a beach in this general area, it is right beside Temptation resort so if you know any one who... More

If you don't mind that the beach is not the nicest place to swim....it is a wonderful place to stay and relax. The food was ok, the beach was nice for tanning, the grounds were very well kept, the pool was nice, the staff were friendly and quick to get you a drink. You can take a shuttle to the... More

I would definately come back here. My room was a nice size with a comfy bed. there are three restaurants to choose from. The food was very good. The staff at this resort does everything to make you feel comfortable. I went to the concierge desk a few times for directions and help with planning day trips.They were very helpful... More