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Ocean Spa Hotel

Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
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Ocean Spa Hotel
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1,597 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
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  • All months
    (1597)
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    (478)
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    (383)
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    (316)
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1 review
1 of 5 stars Reviewed 3 days ago NEW

This is terrible!!!! Wifi must be paid for to used in rooms otherwise you and everyone else are in the to use the free wifi.The service is horrible. The food is gross and in short supply. There is nothing at this resort you have to go the other resorts. Please don't book here unless it's completely free. I am here... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I would have to say that this has been one of the worst places I've experienced. I think there was a total of 3 staff members that were extremely nice, Eduardo, Martin, & Santiago. Activities staff were very accomadating. The rest of the staff seem to tend to Hispanic people before my family . They made it seem like my... More 

Was this review helpful? Yes 2
Scottsdale
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 1 week ago

I must start off by saying that the staff we did have contact with were all very nice and helpful. But......... We had rooms on the top (3rd) floor and there was no elevator. We noticed while being escorted to our room, late afternoon, that there were dirty dishes outside some of the rooms on our floor. Those dishes were... More 

Was this review helpful? Yes
DavidZCancun_Mexico, Gerente at Ocean Spa Hotel, responded to this review

Dear Guest: We regret to hear Ocean Spa Hotel did not meet your expectations. We do however appreciate that you pointed out how nice and helpful our staff was, we do strive to provide excellent service to our guests. We do hope your vacation experience was a positive one. Thank you for your review. More 

New York City, New York
Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

When we first arrived the front desk wasnt helpful at all. Our TV wasnt working and neither was the radio in our room. We called front desk they said they would send someone to take a look at our TV and no one ever arrived. The next morning we attended a presentation that took 6-8 hours of our day which... More 

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: We sincerely appreciate you taking the time to write your review which we consider valuable feedback in order to provide our guests with a memorable, quality Vacation experience at an excellent value. Our sales staff have been notified of your comments since it is not our intention to tarnish your vacation experience in any way. Our hotel management... More 

4 of 5 stars Reviewed 1 week ago

We would like to thank susana chan from housekeeping for making our room very comfortable you make us feel at home rugs are always clean towels are always new and fresh thank for making us smile everyday with how you make our bes very creative.

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for your lovely comments about our staff, please rest assured we will be more than happy to share your comments with Susana who will be thrilled to hear her consistent hard work reflected so positively on your vacation experience. We hope you will be back soon so we can make you feel at home again. More 

1 of 5 stars Reviewed 1 week ago

Check in - 30-45 mins Reception - they look at you and then ignore. Restaurant - they said there's 5 restaurants. There's only 2. Guess what your breakfast is the leftover from dinner. They serve they same food the whole day. You finished your food and still no drinks. My body is full of mosquito bites. They seem to have... More 

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for your comments. We regret to hear you feel that the resort has not shown you what you expected. As always we do appreciate any constructive criticism we can receive so we can maintain the high standards of service and quality that you are accustomed to and deserve. We do strive for excellence and any company... More 

Lodi, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I traveled with two children, and although the pool area was beautiful, the food was limited in variety. For nightly entertainment, we were told that we had to go to another hotel. If what you want is just "sleeping accomodations", this is the place for you.

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: We are sorry to hear that we were unable to meet your expectations during your stay, even though we include complimentary transportation and access to our sister properties Ocean Spa Hotel boasts a full array of activities for its our guests. We have shared your comments with our executive chef who will certainly take your feedback into consideration.... More 

New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We just came back from 8days vacation and this hotel has the worst Concierge staff compared to Sunset Marina and Sunset Royal. First, me and my friends asked about how to get the reservation for our Lobster Dinner and this Concierge staff named BERENICE ALAVAREZ told us that we need have our reservation in Sunset Royal or Marina then when... More 

Was this review helpful? Yes 3
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you very much for taking the time to write your review. We are very sorry to hear our staff came across in this way and we hope that your vacation experience was not tarnished over this. Please rest assured we will take immediate action to correct this and we hope you will give us a second chance... More 

Hamilton, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family has been here twice and we are going back here again! Staff was great! Always got treated with respect and had no issues. Bring little gifts to give to the staff. it's a little way of saying "Thank-you so much" We recommend this hotel to everyone!!

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you so much for your lovely comments and we are happy to hear you will be joining us again. It is very satisfying to hear we have repeat guests. We hope to see you soon. More 

1 of 5 stars Reviewed 2 weeks ago

The picture of the hotel is great exaggerated. It is an old hotel with no elevator. And the worst part about it is that the front desk people are disrespectful and very rude. I was so frustrated that they did not tell us anything upon check in and come to find out later about other restaurants, activities and perks. Still... More 

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for taking the time to write your review, the vacation experience you describe is definitely not the vacation experience we wish to provide our guests. Please rest assured all of your observations will be taken into consideration and we will be sure to correct all of the areas you mentioned. We hope you will provide us... More 

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