My family went here for Christmas (this included my husband, myself, and our 6 year old son). We bought a package through Sam's Club, which got you out of having to endure the sales presentation. If you know what to expect (i.e. read the entertaining Trip Advisor reviews), it can actually be a fine deal. I go to Mexico to... more

We booked our trip through Interval International as a timeshare exchange. With exchange fees and annual maintenance for our week of timeshare we paid $550. In addition, the resort wanted $89 per person per night for the "all-inclusive" package. That adds up to $1300. This was disclosed immediately *after* the booking was made - in the travel voucher. Note that... more

Stayed at Ocean Spa as part of Smart Circle (Sams). When reserving, they ask for $110 additional in taxes. Take twenty $5's, and twenty $1's for tips. The airport transport is very smooth and paid for. The check-in smooth. We did not take all-inclusive ($400) each. So at check-in and for taking the timeshare tour, we received 3 mornings of... more

My advice. Just don't stay here. People are oh,so rude. Management has no responsibility after they have your money. No customer appreciation. more

ocean spa is really fanbtastic... lots of great places for families and friends more

If you are 20 yrs old and looking for a place just to sleep, this might be right for you. You have a choice of 2 restaraunts, a beach where you can not swim due to sea weed and old boats parked around. the rooms, to say the least are anything but luxurious. The presentation was a nightmare, 6 hrs... more

If you want swank this isn't it, but it's a good clean, well-serviced launch pad for seeing all of Cancun and taking side trips. Room was a good size, clean and cool with excellent hot water shower and large towels. Although in back of building (Room 214) their was a small slice of ocean to see as well as the... more

We just got back from a great holiday- so great we are going again. The people were extreamly friendly the food was unbeleiveable- we ate like Queens-. We did so much that we kept the weight off. The Ocean Spa Hotel was great everything about it was comfortable and relaxing. The staff were very helpful and tried to teach us... more

My husband and I booked this trip through Sam's Club Smart Circle. For the money we spent, which was hardly anything, we were very satisified. The staff was friendly, our room was very simple, but clean (you don't come to Mexico to stay in your room!) and the beach was wonderful. Staff was combing the beach each morning, making sure... more