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Ocean Spa Hotel

3.0 of 5 Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
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Ocean Spa Hotel
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Ocean Spa Hotel
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1,249 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York
1 review
4 of 5 stars Reviewed 3 days ago NEW

I was very happy with the hotel and service and I felt safe. The food was very good - only one night they ran out of white wine in the Asian restaurant! It was great that the concierge was always available, friendly and helpful - all the staff at the hotel were friendly and professional. What really made my trip... More

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Boston, Massachusetts
1 review
3 of 5 stars Reviewed 5 days ago NEW

This was a great trip. The best part of Ocean Spa was Santiago, who was our bartender in the lobby of the Ocean Spa bar. He was sweet, friendly, and very accommodating. THANK YOU! Santiago looked after us very well and we really appreciated it.

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seattle
Top Contributor
210 reviews 210 reviews
34 hotel reviews
159 helpful votes 159 helpful votes
4 of 5 stars Reviewed 1 week ago

I would consider Ocean Spa a boutique hotel. I like how it is laid out, with only 3 floors, all rooms with view of the pool area and partial ocean view, easy access from the rooms to the pool, the beach and the restaurant. All staff is friendly and caring. The new chef at the buffet restaurant provides a good,... More

Was this review helpful? Yes 2
1 review
3 of 5 stars Reviewed 1 week ago

The yoga instructor, Ricardo was great. He was there everyday and eager to please. Also the activity guys were great. Lalo and Isaac stood out but the were all good. My husband learned to operate a sail boat and we were able to take it out on our own everyday. That was the highlight of the trip.

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for choosing us as your Cancun destination. We are delighted to read you enjoyed your stay and will be happy to share with our Team your kind compliments. We hope to have the opportunity to welcome you back when your travel plans bring you to beatuful Cancun. More

Fountain Valley, Ca
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Upon arrival at 7pm, we were told they had no record of our reservation, even though i had called the day before to confirm. The man at the front desk blatantly told me he had never heard of Grand Pacific Exchanges OR RCI!!! (How can you work in the hotel business and not hear of RCI?!? Whatever.) Almost an hour... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for taking the time to post your review on TripAdvisor. We truly apologize for not fulfilling your expectations and we want to thank you for bringing to our attention the areas of opportunity encountered during your recent stay with us. Please be sure that proper measures have been taken to avoid future discontents regarding these issues.... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The worst vacation in my life. Due to this disgusting resort (hotel) Rooms are horrible, food is limited and disgusting, service is awful. No beach, just marina with boats. No room service. All inclusive is no concept they know. The ultimate scam and misleading place ever.

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you very much for taking the time to post your review; for us the guest´s opinion is essential in order to work hard and improve our quality. We regret for not being able to fulfill your expectations. I am addressing each of your concerns with our team and I assure you we are working to make the... More

1 review
3 of 5 stars Reviewed 2 weeks ago

The best thing was the service at the Mexican restaurant by the waiter Leonardo... We went their 3 times for dinner simply because of his service.... He was amazing with the kids and his service was top notch!!! Thank you Leo!!!!! The hotel.... Toilets can't flush more than a sheet of toilet paper at a time so do ur deed... More

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you kindly for your review. We are pleased you enjoyed your visit and will be happy to share your compliments with Leonardo. We are grateful for your constructive feedback, allowing us to make the necessary corrections. We certainly look forward to welcoming you back for a more perfect experience. More

Adelaide, Australia
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a great time in cancun, we stayed at ocean spa hotel for 7 nights all inclusive, for me this is an average hotel/motel typed accomodation , i have no complains with the hotel staffs theyre friendly and very accomodating, the restaurant bar staffs are happy to serve as ever, my grudge on this hotel was, our room- aircon... More

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: We are delighted to read that you had a great time during your stay with us. We appreciate all forms of guest feedback and it is through constructive comments that we are able to continually improve our services. We hope to see you back soon and would like you to invite you to follow us on Facebook for... More

Juazeiro, BA
1 review
5 of 5 stars Reviewed 2 weeks ago

It was an amazing experience of relaxing time, good food and music. Cancun is a great city for tourist and the nightlife rocks! Ocean Spa made for me wonderful moments, I stayed for a week and the room was clean, the food tasted delicious and the entertainment was terrific! A person called Eduardo Rojas treated us very kindly, also Isaac,... More

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Norwalk, California
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Had only problems at this hotel. First during our stay the "free" internet was shut off and being replaced with internet you have to pay for. But that wasn't up and running so we couldn't pay for it even if we wanted to. The waiters don't pay you any attention and will skip over you unless you tip. I booked... More

Was this review helpful? Yes 6
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for taking the time to submit a review on TripAdvisor. We regret to read about your experience and we sincerely apologize for the inconveniences and for not being able to fulfill your expectations. We can assure you that we value your feedback and that we are taking the necessary measures. It is our hope that this... More

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Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Orbitz, Despegar.com, Agoda, HotelTravel.com, Odigeo and Tingo so you can book your Ocean Spa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico

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