We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 172 Cancun hotels

Ocean Spa Hotel

3.0 of 5 Hotel   |   Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Hotel amenities
Save Saved
You added Ocean Spa Hotel to your Saves list
Ocean Spa Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
56%
Ranked #72 of 172 hotels in Cancun
A recent review
3 of 5 stars reviewed 2 days ago
Katherine H Belize City, Belize
  • Overview
  • Reviews (1,172)
  • Photos (1,106)
  • Amenities
  • Q&A (1)
  • Room tips (167)
  • Location
  • More
Write a Review

1,172 people have reviewed this hotel

Traveler rating
    266
    347
    259
    121
    179
See reviews for
300
402
35
2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Belize City, Belize
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

From looking at the pictures this hotel would look quite welcoming - that is until you actually stay in it...I was dissappointed first by how tiny the room was and even more so when I saw the tiny little bathroom...We came in one night to find a huge cockroach which we had to kill. The kids pool looked like it... More

Was this review helpful? Yes
Columbia, New Jersey
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 3 days ago NEW

This was the worse vacation we have ever been on!!! The staff needs to be educated on what customer service is, they were rude and unfriendly. The food was terrible most days the buffet had the same food for lunch as they did for diner or a revised version. The buffet was supposed to open at 6:30 am most days... More

Was this review helpful? Yes
Wayne
1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

Nasty food, not much variety, rude staff, not very accommodating, drinks are more aesthetically pleasing than they actually taste, rooms are despicable, asked for clean towels (since they don't give them to you everyday-you have to ask) I was given dirty towels with brown stains and told I shouldn't worry about the stains because they're clean. Transportation was terrible, we... More

Was this review helpful? Yes 1
Belize District, Belize
1 review
5 of 5 stars Reviewed 6 days ago NEW

i love the place the room service is good . the food is also good. when you come you order pizza .when it comes to the beach side it is very good . the sale boat is good i love every time i was there. thay have vallyball and that is my favorite sport thay play good. Enrique Isaac Esteban... More

Was this review helpful? Yes
Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My first time in Mexico was a wonderful experience. A lot of it was due to the friendly, efficient and professional staff. A special thank you to three of the staff members, Oscar, David, and Caty. I enjoyed my stay and hope to come back again.

Was this review helpful? Yes 1
West Byfleet, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Thank you to Leo at the front desk for looking after us so well, thank to Estaban and the boys in the Water Sports Hut for keeping my husband and boys busy with football and volleyball. Thank you to our cleaning, whose name I didn't catch, our suite was spotless every day. And thank you to Miguel the ever smiling... More

Was this review helpful? Yes
Scotch Plains, New Jersey
1 review
3 of 5 stars Reviewed 2 weeks ago

Policies equal smooth operation of a hotel (standard Check-In time),but after a four hour wait, to be placed in a room without towels is not good Customer Service! With this being the policy (not exclusive to Ocean Spa) and the Staff having the ability to gauge the amount of Guests awaiting rooms, adequate Clerks to facilitate the process would be... More

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for taking the time to review our hotel. We appreciate and value all of our guest’s feedback, both positive and constructive, as it is an excellent tool to continually improve our processes and afford a better experience for our future guests. Please accept our sincerest apology for the challenges you faced during your stay with us.... More

Holbrook, Massachusetts
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I was to say that 3 of the staff were outstanding and made you feel special. They were Leo Bellman Paschal, and the best was Liseth Fuentes she greeted us every day with a big smile and knew our names. The rooms were OK but our plumbing had problems I the toilet. Wish they had cable TV with English unable... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for taking the time to review our hotel. We appreciate and value your feedback, and are delighted to read you enjoyed your stay with us. We hope to have the opportunity to host you again soon. More

Bayonne, New Jersey
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the Royal Sunset which had the really nice beach so when we came to visit Ocean Spa (we had option to visit other sister resorts), we were disappointed with the beach and the pool. It was just ok. We came to eat in the Asian part of their restaurant, FUSION for my husband's birthday. Emmanuel Argaez was... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for your review. We appreciate all forms of guest feedback and it is through constructive comments that we are able to continually improve our services and facilities for our guests. We are delighted you had the opportunity to celebrate your husband´s birthday and we are pleased you enjoyed your stay at Sunset Royal and your visit... More

Calgary, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Oh boy, where do I start? Location of the hotel is really far from the airport. It's kinda painful passing through all the hotels in the hotel zone because of all the grand entrances these hotels have and how tall the buildings were, once you get to Ocean Spa - WHAT A LET DOWN. Don't get me wrong, the entrance/lobby... More

Was this review helpful? Yes 3
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you very much for your review; for us the guest´s opinion is essential in order to work hard and improve our quality. We regret for for not being able to fulfill your expectations. I am addressing each of your concerns with our team and I assure you we are working diligently to make the necessary improvements. More

Owners: What's your side of the story?
If you own or manage Ocean Spa Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Ocean Spa Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Spa Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Travelocity, Priceline, Tingo, Expedia, BookingOdigeoWL, Agoda, HotelTravel.com and Venere so you can book your Ocean Spa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico

1,106 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (685)
Viewed
Room/suite (64)
Viewed
Bathroom (10)
Viewed
View from room (42)
Viewed
Pool/beach area (171)
Viewed
Hotel & grounds (121)
Viewed
Dining (71)
Viewed
Family/play areas (15)
Viewed
2:23
Videos (2)
Viewed
Other (189)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (410)
Viewed
Amenities (135)
Viewed
Beach (32)
Viewed
Pool (25)
Viewed
Restaurants and Bars (62)
Viewed
Spa Deluxe (44)
Viewed
Standard Room (39)
Viewed
The Hotel (73)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (2)
Viewed
Dining (2)
Viewed
Room/suite (2)
Viewed
Other (3)

Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style
#37 Spa Hotel in Cancun #72 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 
Number of rooms
154

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Ocean Spa Hotel and other travelers.
1 question

See all questions (1)

See which rooms travelers prefer