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All 174 Cancun hotels

Ocean Spa Hotel

3.0 of 5 Hotel   |   Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
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Ocean Spa Hotel
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Ranked #70 of 174 hotels in Cancun
A recent review
4 of 5 stars reviewed 3 days ago
Sue M London, Ontario, Canada
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1,201 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (173)
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English first
London, Ontario, Canada
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 days ago NEW

When we checked in it was around 3 and we were 1 hour early, we were asked to check our baggage, take a walk around and have something to eat! True to their word about 1 hour and 20 minutes later they had a room for us. We were given a room close to the spa, basic with 2 queen... More

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Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

I have to say, after reading some of the reviews prior to going to Ocean Spa in Cancun I was a bit scared but after staying for 7 nights, I cant say one thing bad about this place... Sure, it does not have an elevator, but the AC inside the room kicked so who cared... Sure there is no room... More

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Los Angeles, California, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

We had the most amazing time at Ocean Spa hotel and the Royal. The staff were friendly and very helpful and professional. My favorite was Julio the bartender! he was awesome! Always in great spirits lol! he mixed some of the best cocktails and served them always with a smile. I enjoyed the sangria and my husband liked the bob... More

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Massachusetts
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

We spent one night here and moved to a new hotel. Our room had a foul odor, the shower had visible mold.There was no hot water. Hands down, the dirtiest room we have stayed in, that was supposed to be a "resort". No WiFi. We were too late to make reservations, we missed the 4pm cut off to call, they... More

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DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: We are truly disappointed to read about the issues you experienced during your stay at Ocean Spa. We very much appreciate your feedback and please rest assured that your comments will be shared with our department heads to take the necessary corrective actions immediately. We sincerely apologize for the inconveniences and look forward to the opportunity to welcome... More

Edmonton, Alberta, Canada
1 review
4 of 5 stars Reviewed 5 days ago NEW

We had a pleasant experience at the hotel, specially the service we received from the staff Liset Fuentes, Alexis Caracol, Hector, Adriana and Ruben, the bartender in the lobby. Thank you all for your attentions

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: We are delighted to read you had a great vacation as we firmly believe that our guests deserve to experience the very best. Thank you for your review and for allowing us to be a part of your vacation. We look forward to hosting you again soon. More

Columbia Station, Ohio
1 review
3 of 5 stars Reviewed 5 days ago NEW

The Ocean Spa was nice, but room 216 had poor air conditioning & was noisy. Notified front desk and they replaced motor in a/c unit, but it still did not provide a cool enough room. Had trouble sleeping, too hot. Had to ask for wash cloths every day, cleaning service would not leave same amount of towels or bath mat.

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for your honest review. We will most definitely take this as a learning experience to ensure we better prepare to take care of our guests' requests. Your feedback helps us improve, and we sincerely apologize for all the inconveniences. We do hope to welcome you back in the future and show you a more positive experience. More

1 review
5 of 5 stars Reviewed 6 days ago NEW

I DEFINITELY WOULD RECOMMEND THIS HOTEL !!! My wife and I thoroughly enjoyed our week at the hotel......we were sad to leave because the staff was great and friendly and always greeted us, we felt like we were welcome and like friends there, all of our concerns were addressed in a timely matter. The hotel itself was very clean and... More

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Providing unmatched guest service is a hallmark of our property and we are especially pleased to read that you felt this commitment during your stay. It was a pleasure to share your positive experience with our team. They truly appreciate hearing from satisfied guests like you. We truly appreciate that you have so graciously allowed us the opportunity... More

Toronto, Ontario, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Hector Sosa is always their to greet us and remember our room number Angel makes our last night memorable we very happy always thier if needed more drinks. Julio Alcala at lobby ...i wow his for his pinacolada...

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for your kind words! It was a pleasure to share your positive experience with our team. They truly appreciate hearing from satisfied guests like you and we all look forward to your return. More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

I stayed this past weekend in this hotel. To start off with, the service was terrible. Was given one key per room, even though we had multiple people, when I asked for an extra key I was given a bad look from the receptionist. The fact that there is no WiFi offered is ridiculous. The cleanliness of the room was... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for your experience. We regret for not meeting your expectations and for the inconveniences during your stay with us. Your feedback has been brought to the attention of the Management Team and I wish to assure you that we are taking steps to make the necessary improvements on the issues you mentioned. It is our hope... More

Toms River, New Jersey
1 review
4 of 5 stars Reviewed 1 week ago

The staff was really nice, especially the bartender Julio Alcala! There was a problem with my family and the room because it had a bad scenic view but it was quickly changed. The food was pretty good and overall, everyone was very friendly. Also, Julio was the best bartender ever. Thanks bro!

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you very much for taking the time to share your positive experience. There is no greater satisfaction than receiving kind words from a valued guest. We are delighted that you enjoyed your stay at Ocean Spa. We look forward to hosting you during your return visits. More

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Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Spa Hotel 3*
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Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style
#37 Spa Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 
Number of rooms
154

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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