I purchased this package on a refferal from a friend who is in the timeshare program with sunset. At the time of purchase we were told we would have several 5 star hotels to choose from. When we made our reservations, we were only allowed to book at the Ocean Spa, which is a far cry from the Royal Sunset!... more

our original reservation was for laguna suites [honeymoon transfer]. 2 days before flying there we found out from a reveiw on here that our hotel was closed. After 2 hours of frantic phonecalls they sent us to ocean spa. We thought all was ok untill we arrived. the section of the hotel they put us in looks to be 20+... more

So far I have had not so great of experience and I've not even gone yet! I called because of the reveiws was reading and found that YES they only record what they choose I was to get all-inclusive know they say extra $680.00 and after that there would be no other charges well we'll see. I will only do... more

We experienced first-rate service at this wonderful hotel, from the bell hops, reservation desk clerk, maid, bar tender, food servers, even the conceirge. Our room was simple, air conditioned, very clean and fresh smelling. The beds were comfortable sleeping. Flat screen television with many channels in English. We visited the Sunset Laguna for brunch and the Sunset Royal for breakfast,... more

We went through Sams' club and upgraded to all inclusive. The room was bone basic, but clean. The view was of the court yard which was nice. The restaurant, by the pool side, was very good and had a nice selection. The main dining room food was excellent. There wasn't a large choice of different dishes for the main course,... more

There were so many things that went wrong with this place I really don't know where to begin. I am a very seasoned traveler and this was the worst experience of my life. Service was horrible, food was ok, location of resort is horrible, facilities are below average, and the games they play to sell you stuff is unspeakable. they... more

Never buy the package from the Cancun Travel Unlimited/Marketing 4 Sunset Group. It is the most frustrating experience of my many many travels. Each time I call to make reservations the dates are never available, even when I call 60-90 days in advance. Additionally they keep adding on charges (100+) from the hotel, saying it's taxes from the hotel; this... more

My partner and I, like many others here, purchased the Sam’s club promotion to stay at this hotel. I call it a hotel, because this is not my idea of a resort. I must admit that we did not do as much research as we should have before scheduling this package, as we would have returned it to Sam’s Club... more

We had a deal from Sam's Club for 4 nights 5 days at the Ocean Spa Hotel. We stayed from 19 -23 Sep 09. They try to sell you time shares but we opted out as we were busy and unavailable for the presentation. The room was basic, clean and comfortable. No coffee maker in the room and the style... more