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All 172 Cancun hotels

Ocean Spa Hotel

3.0 of 5 Hotel   |   Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
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Ocean Spa Hotel
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56%
Ranked #70 of 172 hotels in Cancun
A recent review
4 of 5 stars reviewed 3 days ago
carrie c Cleveland, Ohio
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1,162 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
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English first
Cleveland, Ohio
1 review
4 of 5 stars Reviewed 3 days ago NEW

My first time in Mexico was a wonderful experience. A lot of it was due to the friendly, efficient and professional staff. A special thank you to three of the staff members, Oscar, David, and Caty. I enjoyed my stay and hope to come back again.

Was this review helpful? Yes
West Byfleet, United Kingdom
1 review
3 of 5 stars Reviewed 4 days ago NEW

Thank you to Leo at the front desk for looking after us so well, thank to Estaban and the boys in the Water Sports Hut for keeping my husband and boys busy with football and volleyball. Thank you to our cleaning, whose name I didn't catch, our suite was spotless every day. And thank you to Miguel the ever smiling... More

Was this review helpful? Yes
Scotch Plains, New Jersey
1 review
3 of 5 stars Reviewed 1 week ago

Policies equal smooth operation of a hotel (standard Check-In time),but after a four hour wait, to be placed in a room without towels is not good Customer Service! With this being the policy (not exclusive to Ocean Spa) and the Staff having the ability to gauge the amount of Guests awaiting rooms, adequate Clerks to facilitate the process would be... More

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for taking the time to review our hotel. We appreciate and value all of our guest’s feedback, both positive and constructive, as it is an excellent tool to continually improve our processes and afford a better experience for our future guests. Please accept our sincerest apology for the challenges you faced during your stay with us.... More

Holbrook, Massachusetts
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I was to say that 3 of the staff were outstanding and made you feel special. They were Leo Bellman Paschal, and the best was Liseth Fuentes she greeted us every day with a big smile and knew our names. The rooms were OK but our plumbing had problems I the toilet. Wish they had cable TV with English unable... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for taking the time to review our hotel. We appreciate and value your feedback, and are delighted to read you enjoyed your stay with us. We hope to have the opportunity to host you again soon. More

Bayonne, New Jersey
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Royal Sunset which had the really nice beach so when we came to visit Ocean Spa (we had option to visit other sister resorts), we were disappointed with the beach and the pool. It was just ok. We came to eat in the Asian part of their restaurant, FUSION for my husband's birthday. Emmanuel Argaez was... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for your review. We appreciate all forms of guest feedback and it is through constructive comments that we are able to continually improve our services and facilities for our guests. We are delighted you had the opportunity to celebrate your husband´s birthday and we are pleased you enjoyed your stay at Sunset Royal and your visit... More

Calgary, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Oh boy, where do I start? Location of the hotel is really far from the airport. It's kinda painful passing through all the hotels in the hotel zone because of all the grand entrances these hotels have and how tall the buildings were, once you get to Ocean Spa - WHAT A LET DOWN. Don't get me wrong, the entrance/lobby... More

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you very much for your review; for us the guest´s opinion is essential in order to work hard and improve our quality. We regret for for not being able to fulfill your expectations. I am addressing each of your concerns with our team and I assure you we are working diligently to make the necessary improvements. More

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Dining staff was great, Angel and Emanuel. are awesome guys! Rooms clean&comfortable but old. Food was average at best.Time share = nightmare! Stay away!! Would probably go back but not our #1 choice.

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for writing a review. We are delighted that you enjoyed you stay at Ocean Spa and thank you for your kind comments. We hope to welcome you back and trust we will become your # 1 Choice! More

Cancun, Mexico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

i went to Ocean spa , Elli was the best in activities. he was good in sports , played valleyball, water aerobic, soccer. Elli took responsibilities, took us to the club and stayed with us for safety, such a nice person, respectful, kind, fun. I will go back just for ELLI cHEF Marco was great too

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you very much for sharing your feedback. We are delighted that you enjoyed the service that our team provides, it means a lot to us to know it is appreciated. We look forward to welcoming you back. More

1 review
4 of 5 stars Reviewed 3 weeks ago

We were very impressed with the staff friendly and accommodating to us all. Victor at front desk Gabrielle in the Mexican restaurant, Ahmad, Jose, Luis they were all wonderful. !! The only thing is avoid the timeshare they are treacherous!:( Nice people. Thanks gang drunk 7, Crystal

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you very much for choosing Ocean Spa for your vacation; we are delighted you had a great vacation. It was a pleasure having you here and we are happy knowing that you enjoyed your stay with us. We will share your beautiful comments with our team and we hope to see you back very soon. More

Las Vegas, Nevada
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel has good common areas, but the rooms are terrible and need an upgrade urgently. The room I stayed at (#232), had very old tiles, smelled like mold, and was poorly cleaned. I was expecting more for the price. All inclusive is not worth either, as the dinner buffet had very few options. Staff is friendly. The beach on... More

Was this review helpful? Yes 3
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for taking the time to submit a review on TripAdvisor. We regret to read about your experience and we sincerely regret for not being able to fulfill your expectations. Feedback is very important for us since it enables us to make positive changes where needed. We hope to have the opportunity to welcome you back to... More

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Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Spa Hotel 3*
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Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style
#36 Spa Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 
Number of rooms
154

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