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Ocean Spa Hotel

Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
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Ocean Spa Hotel
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Ocean Spa Hotel
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1,441 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Traveled with my Aunt, cousin and mom. We stayed on some deal my Aunt obtained, that included a required "visit/tour" to sister hotel/resort. It was straight up a time share sell (which we had figured before even going). We were required to spend 90 minutes, and included breakfast. After breakfast (really good), the tour of the resort (was ok), and... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

My family and I stayed here for total of 8 days. From the time we arrived to the time we left we were blown away. The food was a 10/10. Staff 10/10. Location 10/10! Everything was perfect. Special mentions to Eduardo / Martin (he takes care of entertainment), he made our time there so much more special, so Thankyou to... More 

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Scottsdale, Arizona
1 review
2 of 5 stars Reviewed 3 days ago NEW

The check-in desk personnel were rude and not nice at all. Everyone else was very nice. The air-conditioning in the room kept making a very loud noise. There was no work-out facility at that hotel. The activities were great and the activity host was amazing. The sunset resort was amazing and everyone there was very nice and helpful.

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Marion, Iowa
1 review
3 of 5 stars Reviewed 3 days ago NEW

This was only my 2nd all inclusive experience. Guess I got spoiled at my first. The location was small, intimate and most staff was friendly. However, it is older (no balcony from room, just a window) and motel style. Out our front door was a dumpy alley. Entertainment staff was very energetic. Pool chairs were very comfortable and the beach... More 

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Southport, North Carolina
1 review
5 of 5 stars Reviewed 6 days ago NEW

My first trip out of the country solo and I was nervous to venture out too far and wondered how much fun I would actually have not knowing anyone. The Entertainment staff at Ocean Spa were more welcoming than I could have ever hoped for. Eduardo, the head of entertainment, was enthusiastically involved with everyone and his permanent smile was... More 

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Vancouver, Canada
Top Contributor
53 reviews 53 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Beach is located in outside ocean, not in lagoon. That's nice. It is close to all activities, fishing, para sailing, minitr walk to Captian Hook. There are free kayak and hobie cat. On Wenesdays, they bring fresh fish caught for lunch at the beach. The servers are very friendly and helpful.

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DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: We are very happy to read about your experience at Ocean Spa. We appreciate very much your review and look forward to your prompt return. Please remember to follow us on Facebook for updated information. More 

Tucson, Arizona
1 review
5 of 5 stars Reviewed 1 week ago

Definitely recommend the all inclusive Ocean Spa Hotel. Friendly staff will assist with activities throughout the day. Shuttle service between properties, lets you feel like you're staying at 4 hotels at once! Staff works hard for their tips and will make the trip worth your while.

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Saint Helens, England, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Came for Spring Break with 3 other mates, got moved into here for first five nights as the original hotel we booked was too full for some reason. This is more a family hotel rather than 'lads holiday' one. But still very nice, good looking rooms, free safe, friendly staff, good sized pool with a bar which was just excellent... More 

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East Troy, Wisconsin
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Just returned after 5 nights at this hotel. Eduardo and Martin (entertainment directors) were awesome, same with the bartender Santiago. The breakfast buffet was a bit of a disappointment because the same thing was served everyday. Mexican and seafood restaurants were good, but be prepared for gourmet sized portions. As far as cleanliness, this hotel is very clean. The beach... More 

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thanks for mentioning the customer service that you received during your visit with us. The staff enjoys the day to day interaction with our guests from around the world! We appreciate very much your feedback and look forward to seeing you again soon. More 

Newnan, Georgia
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We just visited this property for 5 days through a package us and another couple got through Orbitz. My husband and I travel quite often and have done several all inclusive resorts. With that being said I will give you our pros and cons. CON: The "concierge" staff is useless unless you choose to do the timeshare presentation. When you... More 

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for your comments specially on our staff whom we are very proud of and thank you on their behalf. We also appreciate the opportunity areas mentioned and we would like you to know that we are giving follow with areas involved. Our guests' satisfaction is our main concern and your feedback enable us to review our... More 

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