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Ocean Spa Hotel

3.0 of 5 Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
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1,355 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vancouver Island, Canada
1 review
1 of 5 stars Reviewed 4 days ago NEW

I don't even know where to start regarding how bad Ocean Spa was. For starters, no wifi in rooms. You're paying good money to stay at this place and they can't even provide you with wifi. House keeping was never done while we were out of the room (and we were out of our room for most the day). One... More 

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Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My girlfriend Ana and I had no clue what to expect, bc of the price we paid, which was very affordable but we were so pleased with our stay, amenities, and service. We are young so we were there to party and have a good time, we were introduced to Alexander the first evening and he took us and introduced... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Amazing stay. Very relaxing and enjoyable. Alberto waited on us numerous days in different restaurants such as fusion area and was an absolute pleasure. Such a hard worker and very polite. He made our experience that much better. Carlos waited on us once too and he was great! He was also in the fusion area. We also received two of... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

My review on this hotel, is it is one of the best hotels I've stayed at for a vacation spot, the staff went beyond to make sure we were enjoying ourselves! The entertainment crew was amazing, Eduarado with his daily activys making sure everyone got invovled and made sure everyone was smiling and having a good time, Isaac and Enirique... More 

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Calgary, Alberta, Canada
1 review
4 of 5 stars Reviewed 1 week ago

This was a trip with my best friend and her family, all of the staff were so nice. Everyone there wanted to have fun and have a good time, they always tried to have events happen on the beach so no one is bored. Overall the staff and everyone who even stayed her really nice, good atmosphere. The food was... More 

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Morley, Michigan
2 reviews
5 of 5 stars Reviewed 1 week ago

This was a Girls week getaway- All Inclusive We had an amazing time- all the staff was very friendly and helpful. We Loved Marco our waiter- he was there most everyday and remembered us each time- had out drinks ready and was very fun and memorable. Santiago was very sweet at the pool bar-and Julio at the lobby bar- took... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago

My boyfriend and I just got back from a wonderful all inclusive vacation at the Ocean Spa Hotel. It is a time share hotel, but we opted not to do the tour and presentation, and no one gave us a hard time about it at all. The pool was great, with a swim up bar, and we loved relaxing on... More 

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Windom, Minnesota
1 review
1 of 5 stars Reviewed 2 weeks ago

As soon as we turned down our time share presentation that was overwhelming and just aweful, service went to crap. The staff was terrible, and the food is just bad. To make reservations u have to book atleast a day before and they literally only take 6 of them. Dirty dirty beach, no covers on the chairs like pictures on... More 

Was this review helpful? Yes 3
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for visiting us and for taking the time to share your experience on TripAdvisor. We very much regret to read about the issues you outlined in your comments. We have reviewed them with our executive management team to focus on these areas of improvement and we can assure you that we are taking the necessary actions... More 

New York City, New York
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I am just finishing a week here at the Ocean Spa Hotel, all inclusive. As many others have noted, it is a timeshare marketing hotel, so be prepared to be invited to a timeshare presentation upon check-in. I politely declined, and because I didn't fit the desired profile, they let me go without too much hassle. The hotel itself is... More 

Was this review helpful? Yes 3
Medellin, Colombia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Excellent service, attention, hotel. Everything was amazing for me and my family. I recommend Nacho Bautista, botones of the hotel, he is so kind. This hotel is for family, not for a romantic trip or similar... but is nice.

Was this review helpful? Yes 1
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Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Expedia, Cheap Tickets, Orbitz, Despegar.com, Priceline, Travelocity, Odigeo and Tingo so you can book your Ocean Spa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico
Hotel Style:
#43 Spa Hotel in Cancun

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