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Ocean Spa Hotel

3.0 of 5
Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Hotel amenities
Ocean Spa Hotel
Ranked #74 of 171 hotels in Cancun
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Traveler Reviews
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771 reviews from our community

Traveler rating
    150
    210
    172
    100
    139
See reviews for
Families
148
 
Couples
272
 
Solo
22
 
Business
2
 
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Bridgeport, Connecticut, United States
1 review
5 of 5 stars Reviewed May 23, 2013 NEW

I went on this vacation as a graduation gift with three girlfriends in our mid-twenties. This hotel was wonderful because, although smaller in size compared to surrounding hotels, the quality overall is superb! We had the all-inclusive package, and were pleased with the food provided. We did have lunch in a competing hotel next door and found the food at... More

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Sacramento, California
1 review
5 of 5 stars Reviewed May 18, 2013 NEW

I came with family and friends and had a great time. We will for sure go back again at this place. Staff at the hotel are all friendly especially at the buffet restaurant. Food & service was great. We tried all the restaurant at Ocean Spa and we like all the food, especially the lobster dinner. Thanks to all the... More

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Brooks, Canada
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 15, 2013

As i said this is the second time at ocean spa for me. The first time was not very good, but the pro's outweighed the cons for returning. As someone who has traveled around the world by myself i have stayed at really good and really bad. On the first trip i had ran into quite a few problems. My... More

Was this review helpful? Yes 4
Plainfield, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 14, 2013

My husband and I had the pleasure of staying at the Ocean Spa Hotel May 6-10th & had a wonderful experience! The rooms were clean, beautiful ocean view, canopys on the beach, great pool, tons of activites, but most importantly, the staff was AMAZING! We hung out at the beach bar for the majority of our trip where we enjoyed... More

Was this review helpful? Yes 1
Medford, New York
1 review
4 of 5 stars Reviewed May 14, 2013

Last week at the Ocean Spa was an absolute amazing vacation! My boyfriend and I were thrilled with our choice to vacation in cancun! The staff was absolutely wonderful!!! They add and excellent amount of customer service to your hotel and deserve the appreciation!! BENNY and IZAAC were a great time! They ran the activities very well and made it... More

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Jersey City, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 11, 2013

I enjoyed myself very much this week. The hotel's atmosphere is very pleasant. The grounds are kept very clean and the staff is extremely friendly. Benny, one of the guys in charge of activities was great!! He always made it a point to invite the guests to each activity daily. He was extremely helpful in making sure my cousin and... More

Was this review helpful? Yes 1
woodstock,georgia
1 review
3 of 5 stars Reviewed May 11, 2013

On May 4, 2013 to May 10, 2013 my husband and I were at the Ocean Spa Hotel. The staff was wonderful, friendly and very helpful. Especially our server, Pedro Custillo. Gabriel and Jessica, customer service, were the same way and all were very friendly. They knew our names and our room number; we didn’t need to have to give... More

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DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review
May 15, 2013

Dear Guest: Reading your kind words of appreciation for the services provided to our guests makes us so proud of our team! We will share your review with our staff, who deserve this recognition. All guest comments are appreciated and taken into consideration, we hope you will reconsider visiting us again. More

Hudson, New Hampshire
1 review
5 of 5 stars Reviewed May 8, 2013

Excellent hotel on the beach with many activities for adults and children. Not too big so it was very quiet and peaceful with many activities to choose from. Hotel staff is excellent. food was excellent. I suggest all inclusive to cover drinks and food - good value and we had a wonderful experience. We will come back again.

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review
May 15, 2013

Dear Guest: We are truly happy to read your positive feedback on the activities and our great staff as a nice reward to our continuous effort to meet our clients’ expectations. We hope to have the occasion of welcoming you back in a not too distant future More

LaGrange, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 6, 2013

Do all inclusive. The food was different from american food so do not expect fried food like America. But the tastes were wonderful. Our room compaired to middle range hotels like Holiday Inn. Not the Hilton. The pool & grounds were great. A small Marina on the right and jet ski's and wind surfers in the center of a sandy... More

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review
May 9, 2013

Dear Guest: It is always a pleasure to read that our guests have enjoyed their stay with us. We have an exceptional team, who pride themselves in providing excellent customer service. Thank you for your kind review and we do certainly hope to see you back on your next trip to Cancun. More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 6, 2013

I have been to Cancun and it's always a great time because people you are with make it memorable. I knew this hotel wasn't very fancy and it wasn't on the beautiful main beach as people know Cancun to have but Cancun has convenient buses that run all day (seems to be every 2-3 minutes) for about 9 pesos (less... More

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review
May 9, 2013

Dear Guest: We are specially grateful for your detailed and so thoughtful review about your stay with us. We will be very pleased to share it with our team as well as during our celebration of quality service. All feedback is welcome and appreciated so we will certainly be taking your comments into consideration. We look forward to welcoming you... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Time share(15)
  • Timeshare presentation(12)
  • Very nice(8)
  • Pool area(5)
  • Royal sunset(5)
  • Smart circle(4)
  • Credit card(3)

Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Fitness Center Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#63 Family Hotels in Cancun
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 
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Also Known As:
Ocean Hotel Cancun
Club Carrousel Cancun
Club Carrousel
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico

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Ocean Spa Hotel
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