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Ocean Spa Hotel

Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
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Ocean Spa Hotel
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Ocean Spa Hotel
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1,472 reviews from our community

Traveler rating
    351
    477
    298
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    200
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418
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4
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 of 5 stars Reviewed yesterday NEW

The hotel is clean but extremely out dated. Repairs (regardless of how minor) are not addressed. For example...a/c rattled and emitted an odor, vents missing, and toilet leaked. Wi fi only available in the lobby.

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1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

Very poor service, SPECIALLY from management, WAITRESS, waiters...THE 2 waiters in the a.m.for BREAKFAST, they are rude, dont help at all.We ask for coffee & they got upset..I got my coffe from the bar.FOR 2 nights I ask for milk for my kids during dinner, never got it...ONE GREAT WAITRESS (OLGA)..WILL NEVER GO BACK TO THIS HOTEL..P.S.The hotel structure is... More 

Was this review helpful? Yes 1
Louisville, Kentucky
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Do yourself a favor. Do not stay at any of the Sunset World resorts. If you bought the certificate at an auction like I did, see if you can give it to someone else. Or just write it off as a loss. We paid extra for the all inclusive and found out that I could have paid the same amount... More 

Was this review helpful? Yes 1
Wilsonville, Oregon
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

worst food ever. same food daily. no seasoning, not many choices. reservations for restaurants were difficult at best. must reserve by 4p.m. even though they only had 2 people eating in rest. they would not let you in without that reservation. same food every night. no specials just deletions to menu. food and descriptions did not match. pleaded no understand... More 

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff were very helpful. The rooms were very clean. The benefit of the shuttle to Sunset Royal was great. The beach at sunset royal, their sister hotel, is much better. Also the restaurants at sunset Royal are better. Really the only complaint was the beach chair cushions were dirty and I didn't see them get cleaned all week. The... More 

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3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We love Cancun's resorts and hotels, but this hotel was horrible. No service ever unless you will show them tip first. All restaurants had the same thing with a different name , and sometimes the smell inside the restaurant would tell you not to eat there. We decided to go out every night for dinner, unfortunately we paid for all... More 

Was this review helpful? Yes 1
Leicester, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

the lads who help with booking the nights out are great so helpful and have a great links to vip booths.the staff are so helpful.the food is good but some days you would want to skip due to the lack of choice.

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1 review
3 of 5 stars Reviewed 1 week ago via mobile

A girlfriend and I stayed here. We were greeted with drinks. Fantastic! We were shorty escorted to our room. The streetside is not so nice but the view to the pool area and Palm trees were great! Walked into a big room with a huge bathtub in the middle... Weird.....but romantic if I were there with my man. We immediately... More 

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Glendale, Arizona
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

parasailing was exhilarating and swimming with the dolphins was one experience we will do again. the chambermaid Marisa was a nice person and a good worker. although our experience with the sell was not as good, the salesperson and his superiors were rude when we said we were not buying.

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Do not ever stay at this hotel. They will charge you for things you don't use. I just left this hotel and I am highly upset that I was charged a $450 for a phone call to my cell phone company. The operator said it would only cost $3.00.

Was this review helpful? Yes 3
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