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All 175 Cancun hotels

Ocean Spa Hotel

3.0 of 5 Hotel   |   Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
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Ocean Spa Hotel
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Ranked #72 of 175 hotels in Cancun
A recent review
3 of 5 stars reviewed yesterday
agnot4567 Rock Island, Illinois
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1,085 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
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English first
Rock Island, Illinois
1 review
3 of 5 stars Reviewed yesterday NEW

Upon arrival at the hotel, the front desk had the wrong room (bed configuration) and floor booked for us and wanted to shuffle us off to a room that we didn't want. This was at 2pm and they said that they would have the right room ready by 3pm. During that time we got the time share slam from the... More

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Brooklyn, New York
1 review
1 of 5 stars Reviewed 4 days ago NEW

This was by far the worst all inclusive I've been to, there was construction during our stay every other day.We were forced to walk over equipment and through construction tape to get to our room, I would not recommend anyone waste their time or money on this hotel. Our activities were cancelled without our knowledge, no one called the hotel... More

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Brooklyn, New York
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

I wish someone would have witten this review before I chose this hotel. Here goes: bad, the WIFI This was one of the most annoying things about the hotel. Its 2014, why isn't you wifi functional? I went with 5 other people and we couldn't communicate when we weren't together via imessage. Drinks The drinks were watered down and just... More

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Sabaneta, Colombia
Top Contributor
96 reviews 96 reviews
26 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

OVERVIEW: Until recently, I've always managed to avoid Cancun since it became a resort destination more than 4 decades ago. My wife booked this trip after watching a Colombian TV commercial that offered 6 days/5 nights, for $899, at the all-inclusive Ocean Spa Hotel. I must admit that I was hesitant to agree to a vacation in one of the... More

Was this review helpful? Yes 5
Fraser, Colorado
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay, the food was excellent and the staff all around very good, helpful, kind and gracious. Sheila Brott became our personal attendant at the pool and we thought she went above and beyond and was exceptional. We ate at most of the restuarants at all 3 resorts and loved the food and service. We would go back... More

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Memphis, Tennessee
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently returned from this hotel, my wife had purchased a package deal. Before traveling to this hotel I read mixed reviews about it. It was with apprehension that I went, I must say in truth that I could not find any truth to the negative reviews that I had read.The hotel was clean ,comfortable, and very well maintained.The staff... More

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

my girlfriend and I travel together and the service that we received was great.although the made that we had was having a little bit of trouble replacing our towels and what not when we would use them I had to go to the front desk couple of different times.there were two employees that stood out above the others that was... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for choosing Ocean Spa to spend a special vacation with your girlfriend. We are pleased you enjoyed your visit. We thank you for your constructive feedback, allowing us to make the necessary corrections. We certainly look forward to welcoming you back soon. More

Paramus, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We were family of four booked all inclusive through Orbitz for 03/16 to 03/19/2014. One bedroom with two queen Bed was spacious enough for four adult. Room view was as expected facing swimming pool and partial ocean view. Staff was very friendly, Leo and his companion Bell man, Julio Bartender, Leo at Mexican restaurant and Carlos at Italian serve us... More

Was this review helpful? Yes 1
Rochester, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My buddy and I stayed for 8 days we really enjoyed it. Food was great and Service was even better I couldn't imagine being at any Resort were the staff could be any better after leaving ocean spa I promises you will leave being friends with everyone you Encounter I wish I knew all there names to list, everyone from... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for sharing your experience on TripAdvisor. We are particularly pleased that you enjoyed the service provided by our team. We all look forward to welcoming you back, hopefully soon! More

Providence, Rhode Island
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The first thing you notice when you walk in to the lobby is the smell of cleaning detergent. That's because they have to cover up the smell of the moldy, musty, mildew that is all thru the rooms. We turned off our a/c, bad idea, the mildew smell was there for the rest of the trip. Even in my clothes... More

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for allowing us to be your host. We value the opinions and comfort of every guest. We seek to create the most positive and unforgettable vacation experience possible and when shortfalls occur, we work hard to remedy them in a timely manner. Please allow us the opportunity to better serve you on your next trip to... More

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Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#52 Romantic Hotel in Cancun
#65 Family Hotel in Cancun
#72 Business Hotel in Cancun
#72 Spa Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Spa Hotel 3*
Official Description (provided by the hotel):
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 
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Also Known As:
Ocean Hotel Cancun
Club Carrousel Cancun
Club Carrousel
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico

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