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Ocean Spa Hotel

Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
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1 room 1 guest
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1,636 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Our over-all experience was pleasant. The church and convenience store are just across the street. The staff was helpful and friendly especially in the restaurants. One inconvenience is the free wifi availability only in the lobby. Thanks to the "Caracol" staff Liset, Alexis, Ibet, Guillermo, Rosario, Jesus, Juan, Emmanuel y otros...

Was this review helpful? Yes 1
DavidZCancun_Mexico, Gerente at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for your recent review of our hotel property. We appreciate your positive comments, Our staff try their best to go above and beyond our guests expectations, and I am pleased that we have made your stay an enjoyable one and we look forward to having you return the next time you travel to Cancun. More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The only good things about this place is the food and courteous staff (which seem like it was a part of their jobs, to ask guest(s) to write good reviews on Trip Advisor). Everyone from the Bell Boy to the catamaran crew asked us to write a good review on Ocean Spa. Nothing is as advertised, and you find out... More 

Was this review helpful? Yes 2

Travelers are raving about these Cancun hotels

1 review
5 of 5 stars Reviewed 1 week ago

The best bar tender ever !!!! Very nice person, friendly and reliable !!! Julio is the ONE!!! He is making the right drinks upon your mood! If you don't know what to drink he will figure it out for you! You don't have to worry about nothing! Just enjoy your vacation. Julio is taking care about you. Just drink and... More 

Was this review helpful? Yes
Wichita, Kansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had an overall fantastic time! The majority of the people we came in contact with were wonderful. My favorite two people at the resort were Jhan the bartender and Carlos Vargas a waiter. These two NEVER failed to greet you with a warm smile and an inquiry if there was any thing they could do for you. I can't... More 

Was this review helpful? Yes
DavidZCancun_Mexico, Gerente at Ocean Spa Hotel, responded to this review

Dear Randy: It is with great pleasure that we read about your recent stay with us and we are delighted that you enjoyed the experience. It is so good for us to know that we met almost all your expectations and that our facilities, food, drinks, services and kind staff were part of your excellent vacation. We are looking forward... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The food is absolutely disgusting. My husband and I could not wait to come back to America to finally be able to enjoy our food again. We paid for the all inclusive which was a big waste. We could never get reservations to restaurants we wanted to eat at. The website states they have an American restaurant and they don't.... More 

Was this review helpful? Yes 2
Duluth, Minnesota
Level Contributor
7 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Bad food, overall cleanliness was sketchy. Pay a bit more and you'll be much happier!! The beach wasn't on the ocean itself, but on a dingy Bay Area. Security seemed alright, staff was okay, but expect disappointment if you plan on making this your vacation destination!

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United States
1 review
2 of 5 stars Reviewed 2 weeks ago

the hotel was ok the security guy Carlos the best very friendly also the room very clean I dint agree with the room that I got not view at all not even to the pool also the time timeshare sale the promise some voucher to the mayan Riviera or other hotel was a big lie if you don't buy anything... More 

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OC, California
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Yes!! It is not a 5 Star..but who cares..It is clean..room was beautiful and very clean..The service amazing!! I had to call couple times and they just made sure I was happy and fix everything in seconds...Food is ok, not fine dining..But plenty to choose and the pizza guy will makr the best pizza for you. I had and all... More 

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Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We had a overall terrible experience with this hotel during our time in Mexico. From the moment you step into the lobby, you are pressured into purchasing a timeshare which causes check in to take over an hour. The front desk is absolutely awful and rude to the customers here. Whenever we had concerns or questions about the hotel or... More 

Was this review helpful? Yes 2
DavidZCancun_Mexico, Gerente at Ocean Spa Hotel, responded to this review

Dear Corinne: We are very sorry to hear about your vacation experience and you can rest assured all of our staff will be briefed with your feedback in order to avoid we provide this experience to another guest. Your review does not match the vacation experience we wish to provide our valued guests. We do hope the rest of your... More 

Glen Allen, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The food was terrible, the lobby is packed with timeshare salespeople and the service was less than friendly, We felt like we were mislead by the staff and Interval in selecting this hotel. The restaurants did not have the food that was listed on the menu and generally speaking the service was terrible.

Was this review helpful? Yes 2
DavidZCancun_Mexico, Gerente at Ocean Spa Hotel, responded to this review

Dear Guest: We regret to hear we did not fulfil your expectations and will definitely take your feedback into consideration in order to improve the vacation experience we provide our guests. We hope you will give us a second chance to provide you with a vacation experience which represents our intentions more accurately. More 

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