Ocean Spa Hotel (Cancun, Mexico) - Hotel Reviews

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico

Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun

Amenities:

Bar/Lounge Fitness Center Free Parking Restaurant Swimming Pool Wheelchair access

Hotel Style:

#63 Family Hotels in Cancun

Price Range: $

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more less

Reservation Options:: TripAdvisor is proud to partner with Olotels, Cheap Tickets, BookIt.com, Hotels.com, Agoda, Booking.com, Priceline, Expedia, HotelsClick and Tingo so you can book your Ocean Spa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Also Known As:: Ocean Hotel Cancun; Club Carrousel Cancun; Club Carrousel; Hotel Carrousel Cancun; Carrousel Cancun; Ocean Hotel Cancun Mexico

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771 reviews from our community

See which rooms travelers prefer - 96 traveler tips

Olivia B

Bridgeport, Connecticut, United States

1 review

“Excellent service, Intimate quality”

Reviewed May 23, 2013 NEW

I went on this vacation as a graduation gift with three girlfriends in our mid-twenties. This hotel was wonderful because, although smaller in size compared to surrounding hotels, the quality overall is superb! We had the all-inclusive package, and were pleased with the food provided. We did have lunch in a competing hotel next door and found the food at... More

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Jen L

Sacramento, California

“Family vacay with Friends and family”

Reviewed May 18, 2013 NEW

I came with family and friends and had a great time. We will for sure go back again at this place. Staff at the hotel are all friendly especially at the buffet restaurant. Food & service was great. We tried all the restaurant at Ocean Spa and we like all the food, especially the lobster dinner. Thanks to all the... More

kanddice H

Brooks, Canada

3 helpful votes

“Second times a charm”

Reviewed May 15, 2013

As i said this is the second time at ocean spa for me. The first time was not very good, but the pro's outweighed the cons for returning. As someone who has traveled around the world by myself i have stayed at really good and really bad. On the first trip i had ran into quite a few problems. My... More

Was this review helpful? Yes 4

Steph S

Plainfield, Indiana

1 helpful vote

“Amazing Customer Service”

Reviewed May 14, 2013

My husband and I had the pleasure of staying at the Ocean Spa Hotel May 6-10th & had a wonderful experience! The rooms were clean, beautiful ocean view, canopys on the beach, great pool, tons of activites, but most importantly, the staff was AMAZING! We hung out at the beach bar for the majority of our trip where we enjoyed... More

Was this review helpful? Yes 1

Ashley G

Medford, New York

“Amazing week !”

Last week at the Ocean Spa was an absolute amazing vacation! My boyfriend and I were thrilled with our choice to vacation in cancun! The staff was absolutely wonderful!!! They add and excellent amount of customer service to your hotel and deserve the appreciation!! BENNY and IZAAC were a great time! They ran the activities very well and made it... More

Getaway2013paradise

Jersey City, New Jersey

“7 Days of fun”

Reviewed May 11, 2013

I enjoyed myself very much this week. The hotel's atmosphere is very pleasant. The grounds are kept very clean and the staff is extremely friendly. Benny, one of the guys in charge of activities was great!! He always made it a point to invite the guests to each activity daily. He was extremely helpful in making sure my cousin and... More

gacowboy13

woodstock,georgia

“Great service, fair room”

On May 4, 2013 to May 10, 2013 my husband and I were at the Ocean Spa Hotel. The staff was wonderful, friendly and very helpful. Especially our server, Pedro Custillo. Gabriel and Jessica, customer service, were the same way and all were very friendly. They knew our names and our room number; we didn’t need to have to give... More

Dear Guest: Reading your kind words of appreciation for the services provided to our guests makes us so proud of our team! We will share your review with our staff, who deserve this recognition. All guest comments are appreciated and taken into consideration, we hope you will reconsider visiting us again. More

Linda G

Hudson, New Hampshire

“Ocean Spa Hotel is fantastic”

Reviewed May 8, 2013

Excellent hotel on the beach with many activities for adults and children. Not too big so it was very quiet and peaceful with many activities to choose from. Hotel staff is excellent. food was excellent. I suggest all inclusive to cover drinks and food - good value and we had a wonderful experience. We will come back again.

Dear Guest: We are truly happy to read your positive feedback on the activities and our great staff as a nice reward to our continuous effort to meet our clients’ expectations. We hope to have the occasion of welcoming you back in a not too distant future More

Shirley C

LaGrange, Georgia

2 helpful votes

“Small but beautiful hotel. Wonderful people”

Reviewed May 6, 2013

Do all inclusive. The food was different from american food so do not expect fried food like America. But the tastes were wonderful. Our room compaired to middle range hotels like Holiday Inn. Not the Hilton. The pool & grounds were great. A small Marina on the right and jet ski's and wind surfers in the center of a sandy... More

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Dear Guest: It is always a pleasure to read that our guests have enjoyed their stay with us. We have an exceptional team, who pride themselves in providing excellent customer service. Thank you for your kind review and we do certainly hope to see you back on your next trip to Cancun. More

CreatingMemories1

Chicago, Illinois

Reviewer

3 reviews

Reviews in 2 cities

4 helpful votes

“Memorable stay at OS”

I have been to Cancun and it's always a great time because people you are with make it memorable. I knew this hotel wasn't very fancy and it wasn't on the beautiful main beach as people know Cancun to have but Cancun has convenient buses that run all day (seems to be every 2-3 minutes) for about 9 pesos (less... More

Dear Guest: We are specially grateful for your detailed and so thoughtful review about your stay with us. We will be very pleased to share it with our team as well as during our celebration of quality service. All feedback is welcome and appreciated so we will certainly be taking your comments into consideration. We look forward to welcoming you... More

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Ocean Spa Hotel, Cancun

Ocean Spa Hotel

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