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Ocean Spa Hotel

3.0 of 5 Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
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Ocean Spa Hotel
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Ocean Spa Hotel
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1,310 reviews from our community

Traveler rating
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    135
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353
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36
2
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed 3 days ago NEW

Me,my husband and my daughter stayed at the hotel for 6 days. over all it was a good experience. Staff are all friendly and helpful, food was great.Many of the guest have children as well.One experience that I will never forget was the last dinner we had before we left,the waiter named ISRAEL who worked afternoon shift was very unfriendly.I... More 

Was this review helpful? Yes
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

I received this trip as part of a promotion for purchasing my timeshare. Oddly enough, part of the "catch" was that I also needed to attend a presentation in Cancun. Because I wanted the all inclusive package, my "free" trip ended up costing me $306 for 4 nights (plus I added an extra night for $83). 5 of my friends... More 

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Langley City, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My wife and I received a full body massage at this spa; and it was very relaxing. I recommend Chis, as she was my masseur. She made me feel very comfortable and well taken care of. She also gave me very helpful advise about the type of massages that she recommends based on what she had discovered while giving me... More 

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Quesnel, Canada
1 review
3 of 5 stars Reviewed 1 week ago

Service: very good - The majority of staff were smiling and friendly, helpful, and provided great service; evidently, many have excellent work ethic. A few of the staff members stood out to us, so thank you Marco, Puavlo, and the two female hostesses at the restaurant (who saw us very regularly). We must not forget Joselito!.. Thank you for your... More 

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: We are delighted to read that your overall experience with us was wonderful. We appreciate your kind words; we are happy to have contributed to your delightful experience. it would be an honor to welcome you and your family back once again. More 

Canada
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This resort is great and my family really enjoyed it. The staff is very friendly and professional, the rooms and the pool area are nice and clean, and the food is great. There were always a lot of fun activities going on throughout the day and in the evenings (games/sports/lessons/trips to night clubs), and the entertainment staff did a great... More 

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: We appreciate that you chose Ocean Spa for your vacation in Cancun. We are delighted that we met your expectations, making your stay with us a pleasant one. Our staff take genuine interest in our guests to ensure that they feel at home with us and also feel relaxed and enjoy their break away. We hope to have... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Special thanks for Ruben (Lobby bartender), restaurant captain and to the manager too. But "concerge" sellers timeshare are rude and use a violent sellway if you are not agree to buy the timeshare & the old one seller was rude, told to my mother that "nothing is free if you hear promotions on radio or tv" I answered to him... More 

Was this review helpful? Yes 3
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: As much-valued guest, your feedback is extremely important to us as it helps us to improve the services and facilities that we provide and we are, therefore, delighted that you enjoyed your stay with us. We regret about the experience you had with the Club Reps; we will address your comments to the appropriate area. We look forward... More 

Holly, Michigan
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I spent 2 weeks at this hotel. Two weeks to long. Only 3 tv channels in English, no free in room internet, freezing pool water, filthy beach, no beach towels until 2 or 3 in the afternoon, communication with most staff is impossible, bad location. I think they cater to Mexican people that live in a cooler climate because the... More 

Was this review helpful? Yes 2
Barrie, Canada
1 review
2 of 5 stars Reviewed 3 weeks ago

Specifically requested a room with a view of the ocean...got a room facing a concrete wall. It took three days to move and the hotel was not busy. We unpacked in our cell and went for a drink after arriving and ordered tequila well no tequila in any of the bars in this hotel that day. It seemed the manager... More 

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for sharing your comments about your recent visit. We are glad you had the opportunity to visit sister properties and will be happy to share your wonderful comments with Miguel Santos; we thank you for them on his behalf. We regret very much to read that in some aspects we did not meet your expectations; please... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My mother and I stayed at the Ocean Spa Hotel for the 6 days-5 nights promotional deal of having to go through the timeshare presentations. The concierge, Yvonne, was extremely polite and helpful. Loved her friendliness and was always willing to help. The timeshare presentation was what you would expect. What was estimated as 90-120 min ended up being about... More 

Was this review helpful? Yes 1
United States
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We got this deal through a friend and we got into it because of the good price with a promise of 5 days Disney hotel trip and Bahamas cruise included in the package after staying in cancun.When I specifically asked if it was a time share thing the rep said no, hence the reason I got it. Then lo and... More 

Was this review helpful? Yes 5
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Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Orbitz, Hotels.com, Cheap Tickets, Despegar.com, TripOnline SA, Priceline, HotelTravel.com, Travelocity, Odigeo and Tingo so you can book your Ocean Spa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico
Hotel Style:
#41 Spa Hotel in Cancun

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