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Ocean Spa Hotel

3.0 of 5 Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
#68 of 174 Hotels in Cancun
1,212 Reviews 3.5 of 5 stars
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Ocean Spa Hotel
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1,212 reviews from our community

Traveler rating
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    361
    265
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    184
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
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English first
Palm Bay, Florida, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Irene Gomez Garcia working at the beach bar section are friendly, nice and work hard. Treating the guess with respect and always smiling. Pascual working at the dinning buffet also friendly, nice, and work hard. Treating the guess with respect and also his funny.

Was this review helpful? Yes
Hartford, Connecticut, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

where to start, the staff were excellent, specially at the restaurant and the bars, such as Julio and Jose at the lobby bar and Ruben at the pool bar as well as all the others, the property was nice and very clean. The view from my hotel window was beautifull... It could use stronger wifi signal, but that ok, is... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: We are really happy to read that you had a wonderful experience at Ocean Spa. Thank you very much for your recommendation and look forward to your return visit. More

Ohio
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Hotel really needs upgrades on the outside there is no elevator so you have to walk your luggage to the third floor and the back of the hotel we were next to a dumpster food was just average beach needs to be cleaner no good activities at the hotel thank god with the all inclusive the other hotels were much... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for being a valued guest of our hotel and for sharing this feedback on your recent stay with us. We regret that we did not meet your expectations. Your feedback is very important to us and we are taking immediate action in order to avoid our standards come across in any other way than what they... More

Philadephia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Overall the stay was good! The food was mediocre & wasn't worth the price we paid for the all inclusive. Meals never changed really! Italian & Mexican restaurant was great! The Mexican restaurant was very accommodating. We arrive 30 mins late to our reservation & they seated us & let up choose and item for dinner that wasn't on the... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: We are pleased that you enjoyed your overall visit to Ocean Spa. Your feedback has been brought to the attention of the concerned departments and I wish to assure you that we are taking steps to make the necessary improvements on the issues you mentioned. It is our hope to have opportunity to welcome you back on your... More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We were three families that always travel together. This is our third time together in Mexico and our first at the Ocean Spa Hotel. We were very pleased with the service from a few staff members. Miguel's service was very professional. He aimed to please the guests. He was charming and entertaining. Pascual went out of his way to ensure... More

Was this review helpful? Yes 2
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for your kind words and feedback! It was a pleasure to share your positive experience with our team. We truly appreciate hearing from satisfied guests like you and we all look forward to your return. More

London, Ontario, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When we checked in it was around 3 and we were 1 hour early, we were asked to check our baggage, take a walk around and have something to eat! True to their word about 1 hour and 20 minutes later they had a room for us. We were given a room close to the spa, basic with 2 queen... More

Was this review helpful? Yes 4
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for taking the time to post your detailed review.. We appreciate your kind comments and we are delighted to read that your overall vacation was to your liking and that you had the opportunity to visit sister properties. We value your feedback and look forward to welcoming you back in the near future. More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

I have to say, after reading some of the reviews prior to going to Ocean Spa in Cancun I was a bit scared but after staying for 7 nights, I cant say one thing bad about this place... Sure, it does not have an elevator, but the AC inside the room kicked so who cared... Sure there is no room... More

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Los Angeles, California, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

We had the most amazing time at Ocean Spa hotel and the Royal. The staff were friendly and very helpful and professional. My favorite was Julio the bartender! he was awesome! Always in great spirits lol! he mixed some of the best cocktails and served them always with a smile. I enjoyed the sangria and my husband liked the bob... More

Was this review helpful? Yes
Massachusetts
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We spent one night here and moved to a new hotel. Our room had a foul odor, the shower had visible mold.There was no hot water. Hands down, the dirtiest room we have stayed in, that was supposed to be a "resort". No WiFi. We were too late to make reservations, we missed the 4pm cut off to call, they... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: We are truly disappointed to read about the issues you experienced during your stay at Ocean Spa. We very much appreciate your feedback and please rest assured that your comments will be shared with our department heads to take the necessary corrective actions immediately. We sincerely apologize for the inconveniences and look forward to the opportunity to welcome... More

Edmonton, Alberta, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

We had a pleasant experience at the hotel, specially the service we received from the staff Liset Fuentes, Alexis Caracol, Hector, Adriana and Ruben, the bartender in the lobby. Thank you all for your attentions

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: We are delighted to read you had a great vacation as we firmly believe that our guests deserve to experience the very best. Thank you for your review and for allowing us to be a part of your vacation. We look forward to hosting you again soon. More

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Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ocean Spa Hotel 3*
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Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico

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