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Ocean Spa Hotel

Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
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1,562 Reviews from our TripAdvisor Community

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Traveler rating
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5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
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Los Angeles, California, United States
1 review
1 of 5 stars Reviewed yesterday NEW via mobile

This is the worst, unaccomodating hotel I've ever encountered. What hospitality? It was booked under my name and I told them which friend was coming but if that plan changes, what would normally be ok with any other hotel is not ok here. Can't change who the second person in the room is even though the room is under my... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 2 days ago NEW

I stayed one week in this hotel and the only good thing I can say about it is that the cleaning services are done well. To start off this hotel lacks hospitality, kindness, and a BEACH. This hotel doesn't even have a beach. It's full of seaweed and looks filthy. You never see people inside the ocean. The food is... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 days ago NEW

I had a really good time. The bartenders Julio and Santiago are so nice. Actually all the staff are so friendly, you feel like a king. The food was awesome. It was very clean and shiny the bedrooms and all areas. You should visit there, you're gonna feel great!

Was this review helpful? Yes
Mexico
1 review
4 of 5 stars Reviewed 1 week ago NEW

The hotel and the premises were maintained very clean employing sufficient people to keep up. The employees were very courteous. In particular we were very much impressed with the Bell boy Oscar Monterroso who was readily helping and was always with a smiling and pleasant facial expression.

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2 reviews
4 of 5 stars Reviewed 1 week ago

I used to be scared with water but the lifeguard Leo have the heart to encourage me to do boating & kayak,he became a good friend of us! Eduardo & Martin are the giys for entertainment like bingo,aqua aerobics,beach volleyball & even cooking lesson! we love it!

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Just got back from a one week all inclusive stay at the ocean spa.... The weather is just perfect for a summer get away. The front desk staff is very friendly. When we arrived, we had to wait for 3 pm to be checked in but that's ok because you can go have your lunch while waiting for your room... More 

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for your lovely comments in regards to your stay. We hope to see you back soon during your next Cancun Getaway and will make sure to pass your lovely comments along to our staff. More 

2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Just got back from this resort and LOVED it! My room had a jacuzzi IN it and it was wonderful! The amenities are amazing too like swim up to the bar areas in the pools, all inclusive packages, options for reserved dining options for an upgraded gourmet experience and fun activities during the day and evening! My favorite part was... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 1 week ago via mobile

The best part of this trip were the people that treated us like family. They made us feel at home and provided great entertainment! We had the all-inclusive and were able to go to different hotels. Thanks Martin, Lenny, and Jesus!

Was this review helpful? Yes
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for your kind words, we will be sure to pass them along to our staff who will be thrilled to know they contributed to your excellent vacation experience. We hope to see you back soon during your next vacation and hope you will think of Ocean Spa Hotel as your home away from home. More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

I give this hotel a 3.5,is not a five star hotel and they don't advertise to be a five star hotel. Just because you pay for all inclusive package people expect that all employees should be their slaves. Yes, some employees needed some customer training,people need to understand they have serve thousand of people weekly and to deal with lots... More 

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for your detailed review. We are happy to hear you enjoyed our friendly service. We will pass your comments along to our staff who will be thrilled to hear about your experience. We hope to have you back soon. More 

Hurricane, Utah
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Time sharks attack at the door in the hotel. they are set up upstairs and promise to only show you couple of other properties and give you half off your room if you will only take a look. they are really selling you times shares in cancun..took 6-8 hours of our second day in cancun. wouldnt let us leave, kept... More 

Was this review helpful? Yes 4
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Hotel & grounds (139)
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Pool/beach area (201)
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Beach (32)
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Pool (25)
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Spa Deluxe (44)
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Standard Room (39)
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The Hotel (73)

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