We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 175 Cancun hotels

Ocean Spa Hotel

3.0 of 5 Hotel   |   Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Hotel amenities
Save Saved
You added Ocean Spa Hotel to your Saves list
Ocean Spa Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Booking.com Expedia.com Orbitz.com
and 6 more sites!
56%
Ranked #72 of 175 hotels in Cancun
A recent review
3 of 5 stars reviewed 4 days ago
steve s Rugby, United Kingdom
Write a Review

1,090 people have reviewed this hotel

Traveler rating
    239
    324
    238
    117
    172
See reviews for
264
380
32
2
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rugby, United Kingdom
1 review
3 of 5 stars Reviewed 4 days ago NEW

Part of the Sunset group and one of the smaller ones, after trying the very busy Royal one day we really appreciated the friendly staff and the relaxed atmosphere. We had a three room apartment on a fully inclusive exchange for 2 weeks and the room was spot-less throughout our stay. From Leo the bellman to Issac and all of... More

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 4 days ago NEW

Bugs, Roches, No hot water, terrible service, outdated. They offer you paradise, however when you arrive it is hell ! Rooms stinks and the service people arrogant. Worst hotel in the world !! Do not waist your money and your vacation time on it !!!!

Was this review helpful? Yes
Rock Island, Illinois
1 review
3 of 5 stars Reviewed 6 days ago NEW

Upon arrival at the hotel, the front desk had the wrong room (bed configuration) and floor booked for us and wanted to shuffle us off to a room that we didn't want. This was at 2pm and they said that they would have the right room ready by 3pm. During that time we got the time share slam from the... More

Was this review helpful? Yes
Brooklyn, New York
1 review
1 of 5 stars Reviewed 1 week ago

This was by far the worst all inclusive I've been to, there was construction during our stay every other day.We were forced to walk over equipment and through construction tape to get to our room, I would not recommend anyone waste their time or money on this hotel. Our activities were cancelled without our knowledge, no one called the hotel... More

Was this review helpful? Yes
Brooklyn, New York
2 reviews
1 of 5 stars Reviewed 1 week ago

I wish someone would have witten this review before I chose this hotel. Here goes: bad, the WIFI This was one of the most annoying things about the hotel. Its 2014, why isn't you wifi functional? I went with 5 other people and we couldn't communicate when we weren't together via imessage. Drinks The drinks were watered down and just... More

Was this review helpful? Yes
Sabaneta, Colombia
Top Contributor
96 reviews 96 reviews
26 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

OVERVIEW: Until recently, I've always managed to avoid Cancun since it became a resort destination more than 4 decades ago. My wife booked this trip after watching a Colombian TV commercial that offered 6 days/5 nights, for $899, at the all-inclusive Ocean Spa Hotel. I must admit that I was hesitant to agree to a vacation in one of the... More

Was this review helpful? Yes 5
Fraser, Colorado
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay, the food was excellent and the staff all around very good, helpful, kind and gracious. Sheila Brott became our personal attendant at the pool and we thought she went above and beyond and was exceptional. We ate at most of the restuarants at all 3 resorts and loved the food and service. We would go back... More

Was this review helpful? Yes
Memphis, Tennessee
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently returned from this hotel, my wife had purchased a package deal. Before traveling to this hotel I read mixed reviews about it. It was with apprehension that I went, I must say in truth that I could not find any truth to the negative reviews that I had read.The hotel was clean ,comfortable, and very well maintained.The staff... More

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

my girlfriend and I travel together and the service that we received was great.although the made that we had was having a little bit of trouble replacing our towels and what not when we would use them I had to go to the front desk couple of different times.there were two employees that stood out above the others that was... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for choosing Ocean Spa to spend a special vacation with your girlfriend. We are pleased you enjoyed your visit. We thank you for your constructive feedback, allowing us to make the necessary corrections. We certainly look forward to welcoming you back soon. More

Paramus, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We were family of four booked all inclusive through Orbitz for 03/16 to 03/19/2014. One bedroom with two queen Bed was spacious enough for four adult. Room view was as expected facing swimming pool and partial ocean view. Staff was very friendly, Leo and his companion Bell man, Julio Bartender, Leo at Mexican restaurant and Carlos at Italian serve us... More

Was this review helpful? Yes 1

Been to Ocean Spa Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #72 of 175 hotels in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ocean Spa Hotel 3*
Official Description (provided by the hotel):
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Agoda, BookIt.com, Priceline, Tingo, Asiatravel.com Holdings and Hotels.com so you can book your Ocean Spa Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Hotel Cancun
Club Carrousel Cancun
Club Carrousel
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico

Owners: What's your side of the story?

If you own or manage Ocean Spa Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.