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Oasis Smart

3.0 of 5 Avenida Tulum Esq. Brisa s/n | Col. Centro, Cancun 77500, Mexico (Formerly Oasis America)
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Oasis Smart
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Oasis Smart
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95 reviews from our community

Traveler rating
    42
    26
    12
    3
    12
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14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto
Contributor
11 reviews 11 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 4, 2014

Clean but dated hotel in downtown Cancun We booked this hotel purely based on location as we wanted to be close to a specific area of downtown Cancun. The location is central, about 6 or 8 blocks from Plaza Las Americas (a HUGE mall in downtown Cancun). The hotel is dated but well kept, and the staff very polite and... More 

Was this review helpful? Yes 3
OasisPR, RP at Oasis Smart, responded to this review

Dear Guest, We want to start by thanking you for your comments and for share them with other Trip Advisor users, all of your comments are very important for us as they help us to provide better services for our future guests and that’s for us the most important part of this exercise. We want to apologize for the inconveniences... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 30, 2014

Booking a last minute holiday in Cancun there was not much left on offer within the price range when we found the Oasis Smart. A downtown boutique hotel, a short taxi/bus ride away from the hotel zone and the beaches, we didnt have the highest expectations. However, this was its biggest downfall, especially as we were 2 friends looking for... More 

Was this review helpful? Yes 2
OasisPR, RP at Oasis Smart, responded to this review

Dear Kelly, Thank you for this comments about our hotel and our services, our team works really hard every day to provide our guests with a relax yet fun atmosphere for your time in this beautiful city, we are really happy to know that you enjoyed our food offer as well as the Cabaret-Club “Crazy Hot Coyote”, our entertainment option... More 

new york, ny
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 2, 2014

Be careful. Cancun city is just a boring annoying place. This hotel is there. Nowhere near anything you picture when you think of the beach. Far from the beach. Taxis. Not a resort hotel - a cramped city hotel with small rooms etc. You would be happier at Best Western Even the layout of the place is yucky. Low ceilings,... More 

Was this review helpful? Yes 3
Atención C, RP at Oasis Smart, responded to this review

Dear guest, Thank you very much for take the time to share your comments with Trip Advisor readers, the Smart hotel is indeed a business hotel although it have all the amenities and services of a beach resort, is important to mention as well that you have access to the beach club at the Oasis Palm resort which is gorgeous... More 

Toronto, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 30, 2014

It is low season, they are re"marketing" and renovating the property. Wish they had advised on their own website (and other on-line travel booking engines) that there would be construction and that the facilities mentioned on their website would be not available. The Sushi restaurant is gone, only one available restaurant. This gets boring after day 2. The swimup bar... More 

Was this review helpful? Yes 4
Atención C, RP at Oasis Smart, responded to this review

Dear Guest: We appreciate the time you took to share your comments with us. We sincerely apologize for the inconvenience we caused with all the renovations we are making on our facilities and restaurants, we made this to offer our guests a better experience. We are still making some changes and adding new activities and shows to expand the range... More 

Cancun, Mexico
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 18, 2014

I stayed for 2 weeks in Oasis Smart. It was awesome! Nice staff, good food, really clean, lovely swimming pool and the location was okay. I enjoyed my stay very much. Cancun itself is also really beautiful. Good restaurants, big shopping malls and of course, the beach is paradise. The nightlife is great. Especially the ladies nights. You can get... More 

Was this review helpful? Yes 2
Atención C, PR at Oasis Smart, responded to this review

Dear Miss: It gives us great pleasure to know that we were able to make your first visit so pleasant and that we met your expectations We are glad to know you enjoyed our dining options and facilities. We look forward to welcoming you once again. Please feel free to contact us if you need assistance with anything to make... More 

Markfield, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 26, 2014

We stayed over Chritmas and New year. This is a very strange hotel where you go down 5 steps to get into the lift to go up. On an evening you are not likely to see any body they all go out for meals, but in the morning coaches come in 2 or 3 at a time so the dining... More 

Was this review helpful? Yes 3
Atención C, Director General at Oasis Smart, responded to this review

Dear Derek: Dear Guest: We regret not having met your expectations, so we offer our sincere apologies and inform you that all views are taken into account in order to improve our services and meet the expectations of our guests more fully and effectively. No more for now we welcome your feedback. Best regards. More 

UK
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2014

We had a great holiday staying at this hotel. The rooms were nice and clean and the pool area was fantastic, quiet most days, very relaxing. Very friendly, helpful staff, especially Oscar, Wilbert and Martin. It is downtown cancun rather than the hotel zone (although this is only a short taxi or bus ride away) so you can experience Cancun... More 

Was this review helpful? Yes 2
Atención C, PR at Oasis Smart, responded to this review

Dear guest: We greatly appreciate the special mention of those members of our team who helped make your stay more pleasant. We will surely congratulate them for their great job. They work hard for our guests to remember their experience at our hotel with a huge smile. We are delighted that you had a pleasant vacation overall. Best regards. More 

Bradford, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 2, 2014

This was sold as a tourist hotel and most definitely is not!! The staff are never around and when you want a drink because you are all inclusive (waste of money) they don't speak English and are rude and ignorant! The food is absolutely discussing! Nothing for kids and nothing for kids to do either. The rooms are basic. Spent... More 

Was this review helpful? Yes 3
Atención C, Director General at Oasis Smart, responded to this review

Dear Alexandra: It is unfortunate to have not met your expectations. Your comment has been taken into account and will be referred to the appropriate area taking the necessary steps to correct these inconsistencies in service and provide better care in the future. Best regards. More 

Laval, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 27, 2014 via mobile

Definitely not a vacation/tourist hotel and should not be marketed as such! The food and drinks are scarce, and the service is horrible...worst I've ever experienced in my 6th visit to Cancun!! Will never ever come back to this nor any other Oasis resort!

Was this review helpful? Yes 4
Atención C, PR at Oasis Smart, responded to this review

Dear Guest: Thank you very much for sharing your comments with us. We want to let you know that every day we are making changes and improvements to our hotels to provide our guests with excellent service. We look forward to see you again in our hotel to enhance your experience. Best regards. More 

London, England, United Kingdom
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 25, 2014

So we booked with Teletext holidays (NEVER AGAIN) we asked for a 4/5* near a beach, in a holiday resort and all inclusive. We got a 3*, downtown but with access to a beach not in or near a holiday resort. This hotel is great if you like calm and hardly any kids running around, Oturo (one of the hotel... More 

Was this review helpful? Yes 3
Atención C, PR at Oasis Smart, responded to this review

Dear Blessing: We widely appreciate their comments, they help us to improve our service constantly and thus provide the best vacation experience. Thank you again for your preference and waited again on your next vacation. Best regards. More 

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Additional Information about Oasis Smart

Address: Avenida Tulum Esq. Brisa s/n | Col. Centro, Cancun 77500, Mexico (Formerly Oasis America)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Oasis Smart 3*
Number of rooms: 177
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, BookIt.com, Cheap Tickets, Priceline, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your Oasis Smart reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Oasis America Hotel Cancun
Oasis America Cancun
Hotel Style:
#29 Business Hotel in Cancun

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