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Oasis Smart

Avenida Tulum Esq. Brisa s/n | Col. Centro, Cancun 77500, Mexico (Formerly Oasis America)
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Oasis Smart
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Oasis Smart
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109 reviews from our community

Traveler rating
    48
    31
    12
    4
    14
See reviews for
20
28
9
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary, Canada
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars NEW via mobile

We found a deal at the Oasis Smart and spent a day and a night in room twenty-nine - a classy, well-equipped room with balcony overlooking the pool and cabanas. If you find the right deal the O is a brilliant place to stay compared to other city centre hotels that are expensive but with less amenities. O is very... More 

Was this review helpful? Yes
Montreal, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We´d been guest for three weeks at the room 52 in the Oh! by Oasis Tower. We like our stay at the hotel, the most of the staff has been very nice, here is the least of the people that we want to recommend... Director´s: Ana Louceiro Luis Cañada Alfredo Garcia Verónica from Oasis Palm Concierge department: Alejandro Hernández Stephanie... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear Nadia, Thank you so much for the nice comments and for the mention of different members from our team that helped you make your vacations in Cancun amazing, we hope to see you back very soon, untill then farewell and have a great week. Kind regards More 

Brooklyn, NY
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 24, 2015

This hotel does a good job in providing large comfortable rooms with an amazing swimming pool all at a reasonable price (especially if you book on Expedia). Also, the cafe in front is quite good. I actually like the city of Cancun and feel is deserves a day or two of exploring. I know I'm an oddball i this department... More 

Was this review helpful? Yes 4
OasisPR, RP at Oasis Smart, responded to this review

Dear Guest, We apologize for the inconveniences you found at the front desk and thank you for pointed out this issues, we believe is very important that you feel welcomed since the very first moment you arrive to the hotel and we are sorry for not met your expectations. On the other hand we are glad you enjoyed our facilities... More 

Illinois
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 16, 2015

After a wonderful stay at an all inclusive, our flight home got canceled and after 9 hours in the Cancun airport we were bussed to this place. Already not in a great mood and tired (it was after midnight) when we got to our room all we wanted was to crawl into bed because we were being picked up again... More 

Was this review helpful? Yes 4
OasisPR, RP at Oasis Smart, responded to this review

Dear Emily, We can only start by apologizing for the inconveniences you found during your recent stay at our hotel, we have taken account of this issues in order to prevent that anything like this may occur again, we are very sorry for this as our goal is always to offer you an atmosphere of comfort and relaxation, as well... More 

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 5, 2015

Oasis Smart was a fairly decent hotel considering how dated it is. The service was excellent and all the staff were very friendly and helpful. Martin, our waiter for most of our meals was very friendly and always had a smile on his face. The food selection, however, was not very good. The buffet was very small and it is... More 

Was this review helpful? Yes 2
OasisPR, RP at Oasis Smart, responded to this review

Dear Guest, Thank you for take the time to share your impressions about our hotel on Trip Advisor, for us is quite important to receive these reviews as it helps us to find the areas where we can still improve and deliver a better service for our future guests. At the same time we’re glad to know you enjoyed our... More 

Kelowna, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 4, 2015 via mobile

Still here just waiting for sunwing to move us,food always leftover,first room worse then any flop house in any city second room much better but lots of broken things ,shower,coffee pot,safe, mold on deck why they tried to give us the first room I do not know.this is why reviews are so different they have 2 standards here and if... More 

Was this review helpful? Yes 4
OasisPR, RP at Oasis Smart, responded to this review

Dear Guest, We can only begin by apologizing with you for any inconveniences found during your recent stay in our beloved hotel, we pass your comments to the maintenance department in order to verify this issues and correct them, we can asure we only have one standard and that is make sure that each one of our guests spend a... More 

Edmonton, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 24, 2014

I had a amazing experience at the Oasis Smart Hotel the staff and everyone who was working in the hotel, made sure i was always looked after. From the reception staff to the managers of Oasis Smart they were giving me the best services at all times. Especially Eduardo Hernández one of the managers looked after me at anytime i... More 

Was this review helpful? Yes 1
OasisPR, RP at Oasis Smart, responded to this review

Dear John, Is a pleasure to know you enjoyed your time in Cancun and even more that you had a great time at the hotel, for us is very important that each one of our guest can feel at home at any time, we are happy to know that you enjoyed the facilities but more important the personalized service that... More 

Toronto
Contributor
11 reviews 11 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 4, 2014

Clean but dated hotel in downtown Cancun We booked this hotel purely based on location as we wanted to be close to a specific area of downtown Cancun. The location is central, about 6 or 8 blocks from Plaza Las Americas (a HUGE mall in downtown Cancun). The hotel is dated but well kept, and the staff very polite and... More 

Was this review helpful? Yes 5
OasisPR, RP at Oasis Smart, responded to this review

Dear Guest, We want to start by thanking you for your comments and for share them with other Trip Advisor users, all of your comments are very important for us as they help us to provide better services for our future guests and that’s for us the most important part of this exercise. We want to apologize for the inconveniences... More 

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 30, 2014

Booking a last minute holiday in Cancun there was not much left on offer within the price range when we found the Oasis Smart. A downtown boutique hotel, a short taxi/bus ride away from the hotel zone and the beaches, we didnt have the highest expectations. However, this was its biggest downfall, especially as we were 2 friends looking for... More 

Was this review helpful? Yes 4
OasisPR, RP at Oasis Smart, responded to this review

Dear Kelly, Thank you for this comments about our hotel and our services, our team works really hard every day to provide our guests with a relax yet fun atmosphere for your time in this beautiful city, we are really happy to know that you enjoyed our food offer as well as the Cabaret-Club “Crazy Hot Coyote”, our entertainment option... More 

new york, ny
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 2, 2014 via mobile

Be careful. Cancun city is just a boring annoying place. This hotel is there. Nowhere near anything you picture when you think of the beach. Far from the beach. Taxis. Not a resort hotel - a cramped city hotel with small rooms etc. You would be happier at Best Western Even the layout of the place is yucky. Low ceilings,... More 

Was this review helpful? Yes 4
Atención C, RP at Oasis Smart, responded to this review

Dear guest, Thank you very much for take the time to share your comments with Trip Advisor readers, the Smart hotel is indeed a business hotel although it have all the amenities and services of a beach resort, is important to mention as well that you have access to the beach club at the Oasis Palm resort which is gorgeous... More 

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Additional Information about Oasis Smart

Address: Avenida Tulum Esq. Brisa s/n | Col. Centro, Cancun 77500, Mexico (Formerly Oasis America)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Oasis Smart 3*
Number of rooms: 177
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Cheap Tickets, BookIt.com, Priceline, TripOnline SA, Odigeo and Tingo so you can book your Oasis Smart reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Oasis America Hotel Cancun
Oasis America Cancun
Hotel Style:
#29 Business Hotel in Cancun

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