We went for our daughter's 4th birthday. The staff was friendly, the room was spacious and clean, and the food was pretty good. My daughter loved the Kids Club. Wendy was amazing. We are planning another visit with our extended family for next year. Oh yeah, the waterpark was fun for all of us! More

Will we go back to Cancun? Yes. To this resort? No. I would give this resort a 2.5 star rating. Rooms are disappointing, food is buffet style all the time and very mediocre. Staff is awesome- they bust their butts for all the guests. The seaweed thing is WAY overblown. About one foot wide on the beach in the morning... More

I have stayed at this hotel now twice & absolutely love it! The staff are amazing and totally make your holiday. When we returned for our second visit most of the staff remembered us. It's not in the best location, but if your just looking to chill out and relax it's perfect & if you want to get out &... More

First of all, this hotel is located in an area that resembles a war zone. It is surounded by vacant and partially constructed abandoned buildings. We took a tour, and met up with other vacationers and on the way back they were scared -when they saw the area we were staying.... Wont see that in their pictures. As if that's... More

This is an older resort in an area that is somewhat run down and is far from the hotel zone and tourist attractions. There are no elevators at the property. However, if you have children and don't want the party zone this is a good place. My 7-year-old loved the water park, the pool which has a swim up bar... More

First tip...do not stay in this resort!! There is no real beach. The locals are allowed to buy admission to the waterpark. There are three restauraunts...only one that served food 3 times a day in which the air conditioning never worked. There are no table cloths on tables as the website pictures. The poolside deck is old wood where you... More

When we first got there we were really disapionted, however by the 2nd day we chouldnt get enough of the place! The staff is by far the best I have ever seen, they are so kind and realy try their best. They go the extra mile so to speak. The beach was nice but infestedl with seaweed, however the ocean... More

evening enterrtainment childish, dont go on the beach, we had to pick up broken glass everyday from the waterfront, told staff and they didnt seem to care, however they did thank wife and myself for cleaning up, couldnt enter sea without wearing over shoes dute to sharp scale fronm building works in the past. Food adequate, location of resort is... More

Me my partner and 2 children went here at the beginning of June 2011,all I can say is ignore any of the negative reviews you read we were a bit aprehensive after reading some but we had the best two week the location is not the best but there is plenty to do in the hotel with the el meca... More