nit picking i call it !!!! the reviews are just beyond a joke my family were worried about going here and i can honestly say we had a ball !!! we were all greeted by the bell boy who very kindly took our bags of us so we wouldn't have to carry them up the steps. Then we were asked... More

First the bad........I had booked the trip through Travelocity and when we arrived they stuck us in the farrest room possible away from everything. We paid for a "superior room" which was supposed to have a balcony or terrace. Our room had neither. In order to upgrade to a junior suite, I had to pay the manager $150 cash (which... More

myself and my wife went as we were advised (badly let down by thomas cook ) that it was on the hotel strip and it is no where near the strip its about 6km by bus or taxi and is in the roughest off areas peurto jareuz and not advisable to be out walking at night the otel itself was... More

I stayed here with my wife & 2 kids (11 & 7), staff are great all very friendly, the hotel was a little quiet due to the season but all the staff still had all the enthusiasm you would expect when it was busier. Location - A little out of the way but beach was good and water was clear... More

This hotel is away from the main hotel zone in Cancun which means you get less crowds and a great price. The water park makes this an ideal place for children. The food is reasonable (better than other all inclusives I've tried) and the staff were very fiendly making the stay very relaxing. More

This was our 9th time at this hotel and every year it amazes us how perfect theis place is. The staff cant do enough for you, always with a huge welcoming smile. The food is varied and delicious, drinks are vast and always flowing. Rooms are spacious and the maids are amazing at keeping it clean and tody with fresh... More

I spent a lot of time researching my recent trip to cancun, but the good, bad, and ugly of the reviews of this place could not have prepared us for the atrocity we walked into. First it is important to know IF YOU WANT TO GO TO THE CLUBS AND BARS DO NOT STAY HERE IT IS A 30 MIN... More

We stayed here last two weeks of Aug and had a fab time. Despite reading other reviews slating this hotel we found very little to complain about. Yes the location is outside of the main hotel zone but there were free courtesy minibuses on offer. The waterpark was a fantastic bonus and quelle horror that the locals used it at... More

We stayed there in April 2011, a total of three families (8 kids, 6 parents total) We all loved it and one family has booked to go back in 2012. I would go back as well if we have the time. We loved pretty much everything about this resort, however, my favorite thing was its size. There was so much... More