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Sea Adventure Resort & Waterpark

3.0 of 5 Km 1.5 Carretera a Punta Juarez-Punta Sam, Cancun 77500, Mexico
#59 of 174 Hotels in Cancun
1,440 Reviews 3.5 of 5 stars
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Sea Adventure Resort & Waterpark
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Sea Adventure Resort & Waterpark
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1,440 reviews from our community

Traveler rating
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2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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English first
Birmingham, United Kingdom
Contributor
16 reviews 16 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stared here in March 2013. This hotel is quite a distance (2 buses worth or a taxi ride) away from hotel zone, which is in some ways a good thing as you get to see more of the true cancun/Mexican culture as you wonder about, but a bad thing as your quite far from everywhere. The rooms are massive,... More

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Greensburg, Indiana
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Third trip to this resort. Blue Bay Club, Sea Adventure to All Ritmo.(They changed the name while we were there). The place is very laid back and quiet. The wait staff was wonderful Leo,Ilsy and especially Lorena. The beach as usual did have seaweed but the erosion of sand seemed slower and I can see why they leave some of... More

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VARRIOJA, Guest Service at Sea Adventure Resort & Waterpark, responded to this review

Thank you for take time to share your experience, we are glad to know you enjoyed your vacations with us again, I will tell the staff you mentioned about your comment. On behalf of all the staff, it was a pleasure to serve you during your vacations, we appreciate your preference and look forward to see you soon again as... More

Plainfield, Illinois
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We have traveled all over the Caribbean and Mexico staying in many, all inclusive resorts, and I got to say that Sea Adventure was just ok...Hotel- small but kept nice and clean. Kids club- entertaining, a lot of fun for the kids. Food/drinks - ok. Room- clean, good size, we loved the ocean view suite. Swimming pool/water park- very nice,... More

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VARRIOJA, Guest Service at Sea Adventure Resort & Waterpark, responded to this review

Thank you for taking time to share your experience and observations about our hotel. Your feedback about the hotel is much appreciated, as we are consistently looking for ways to stay relevant with the needs of our guest. Please know that we are in continue improving our product and services. I hope you give us the opportunity to come back... More

1 review
3 of 5 stars Reviewed 5 days ago NEW via mobile

My family stayed here for 5 days there was some bad and good, for small children is was great for them the entertainment staff is really good with getting everyone involved, shout out to Alex from the Entertainment staff he was awesome with the kids the food was okay but if you don't tip the staff they forget about you,... More

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VARRIOJA, Guest Service at Sea Adventure Resort & Waterpark, responded to this review

Thank you for taking time to share your experience and observations about our hotel, for us the most important thing is our guest satisfaction, reason why we are improving and making changes to satisfy our guests. We are very glad to know you had fun with our entertainment staff and enjoy our drinks. For us will be a pleasure to... More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

I could not wait to get home to write this review , when we first booked this hotel I read the reviews and thought aw surely it can't be that bad, when we arrived we checked in really fast and was in our room in 10 minutes very disappointing very outdated unclean and tiny bugs everywhere, we then looked around... More

Was this review helpful? Yes 3
VARRIOJA, Guest Service at Sea Adventure Resort & Waterpark, responded to this review

I appreciate the time dedicated to this comment. We work in all those areas of opportunity like the ones you mention and in our service. I sincerely apologize for the inconvenience you had during your stay, we will take care in it. I also want to take to opportunity to thank you for the positive comments on regards to some... More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago NEW via mobile

Went with my daughter and grandson for a week. Had a great time! Staff was always helpful and smiling no matter what time of day. JORGE thank you for making Andres remember this vacation with "Mickey mouse"! The buffet was also very good with a wide selection of choices. Looking to come back next year!

Was this review helpful? Yes
VARRIOJA, Guest Service at Sea Adventure Resort & Waterpark, responded to this review

Thank you for choosing our hotel to spend your vacations, we are very happy to know you had a great time and our staff smile, serve and help you, as well you enjoy our food at the buffet . I will let Jorge know about your comment. Thank you for share your experience and all the staff will be waiting... More

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

Jorge and Ernesto in the entertainment area were awesome. I have a 4 year old and they were playing with him as if they were family. The buffet in palmar was also great. Each day was a different menu. Waiters in the evening were always trying to help when my son didn't want a certain thing on the menu they... More

Was this review helpful? Yes
VARRIOJA, Guest Service at Sea Adventure Resort & Waterpark, responded to this review

We are very happy for receive your comments, thank you! I will let know our staff about you mentions; it's very important for us to know you have an excellent vacations and you feel like at home. It was a pleasure to serve you during your vacations and we appreciate your preference and look forward to see you soon. More

1 review
2 of 5 stars Reviewed 1 week ago

All negative reviews you read is 100% true and even more .. Do not do what i did .. Read reviews and thought " these people are over exaggerating .." To start off with .. Lobby has no AC so when it rains which it does most nights.. They entertain people inside you will be boiling sweating .. And would... More

Was this review helpful? Yes
VARRIOJA, Guest Service at Sea Adventure Resort & Waterpark, responded to this review

Thank you for your comments, we appreciate your visit to our property, we are sorry for not reach your expectations. Your opinion is very important to us, it helps us out to see our opportunity areas to improve our service and facilities. We invited you to come again and personally see our progress. Attending you is our passion! More

London, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

This hotel was in the middle of nowhere, which none of the reviews I read stated. Wasn't overly impressed with the resort everything seemed really so much smaller than pictures showed. We only choose this hotel as we had our two children with us. But actually there was far more to do in the main Cancun strip, also water parks... More

Was this review helpful? Yes
VARRIOJA, Guest Service at Sea Adventure Resort & Waterpark, responded to this review

Thank you for your comments, the staff apologize for the inconvenient you deal in your holiday. Your opinion is very important to us, it helps us out to see our opportunity areas to improve our service, food and facilities. We are making a lot of changes since you visit us in December 13, so we invited you to come again... More

1 review
3 of 5 stars Reviewed 2 weeks ago

The pools were cleaned every day but the filtration system is not good enough and left floating particles or foggy sun block water. We have been to other beach resorts and have never experienced this. We had fun but spent most of the time in the gorgeous ocean! We will not go back to Mexico because of the reception from... More

Review collected in partnership with this hotel

Was this review helpful? Yes
VARRIOJA, Guest Service at Sea Adventure Resort & Waterpark, responded to this review

Thank you for your comments, we are happy to know you had fun during your vacations. We apologize for the inconvenient you deal during your holiday with the pool, we fixed it. Your opinion is very important to us, it helps us out to see our opportunity areas to improve our service and facilities. We invited you to come again... More

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Additional Information about Sea Adventure Resort & Waterpark

Address: Km 1.5 Carretera a Punta Juarez-Punta Sam, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sea Adventure Resort & Waterpark 3*
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Also Known As:
Sea Adventure Resort & Waterpark Hotel Cancun
Sea Adventure Resort And Waterpark
Blue Bay Cancun
Blue Bay Hotel Cancun
Blue Bay Club Cancun Mexico
Blue Bay Club Mexico

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