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All Ritmo Cancun Resort & Waterpark

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Km 1.5 Carretera a Punta Juarez-Punta Sam, Cancun 77500, Mexico (Formerly Sea Adventure Resort & Waterpark)
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All Ritmo Cancun Resort & Waterpark
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All Ritmo Cancun Resort & Waterpark
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1,725 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

What a nightmare! We purchased this package through a 3rd party agency paid for it in advance. Got there and were told it want paid for. So we paid it again, hoping we would just get refunded later (which we did). Our AC didn't work out phone didn't work, they charge $10 a day for wifi!! The fan in our... More 

Was this review helpful? Yes
KARLA A, Director de Relaciones Públicas at All Ritmo Cancun Resort & Waterpark, responded to this review

Dear Mr. Gramlich, Please accept our apologies for not meeting your expectations; We appreciate the time you have taken to share such detailed comments about your experience. Please note that all of your comments and opinions are very important to us and will be submitted to the appropriate departments to take the necessary actions to correct them and provide new... More 

Cumming
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I took my sweet lil ones to the All Ritmo for a 6 day end of school celebration trip. We had an AMAZING experience here. I would like to really send a shout out to the wonderful staff and entertainment staff. Everyone loved on my sweet babes and made us feel so welcome. Erick, Ivan, Anaysa, Jorge and sadly forgot... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
KARLA A, Director de Relaciones Públicas at All Ritmo Cancun Resort & Waterpark, responded to this review

Dear RjWatson2, Thank you so much for writing a very detailed and wonderful review about your last stay at your home away from home, All Ritmo Cancun Resort & Waterpark. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and... More 

Lawton, Oklahoma
1 review
4 of 5 stars Reviewed 1 week ago

Truly enjoyed our vacation. However, we didn't like that there was not dinner in the theater every night there was a show. The beds were ridiculously hard so sleeping was not the best. The service was great and we loved the staff!

Review collected in partnership with this hotel

Was this review helpful? Yes
KARLA A, Director de Relaciones Públicas at All Ritmo Cancun Resort & Waterpark, responded to this review

Dear Ouashlee, We appreciate your time to this post. First of all thank the favor of his election to be visiting our property, likewise, we welcome your comments, because it commits us to improve the quality of our services. We look forward to have your presence at a future occasion. Best Regards. More 

Level Contributor
3 reviews
1 of 5 stars Reviewed 1 week ago

Usually i am the person to think the bad review is from a nagging guest that is never satisfied. However in this case I should have listened to the negative reviews. we arrived on a Saturday night with a really bad storm. as we entered the lobby we were greeted by a very friendly doorman. As they took us to... More 

Was this review helpful? Yes
KARLA A, Director de Relaciones Públicas at All Ritmo Cancun Resort & Waterpark, responded to this review

Dear Andrzelika S, Thank you for taking the time on leaving us your comments. We are truly sorry for the inconvenience you had at your room with the storm, it took us by surprise,we are doing improvements to fix that occurred during the days of the storm. However, our staff is very committed to our guests and even in difficult... More 

Los Banos, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

" The Good" The resort is very clean and service staff is great! Easy to check in and check out! The beds where soft and room was okay. The resort was only a few steps from the beach. The water park was small but kids had fun! The night time entertainment is geared around kids only. Our kids had a... More 

Was this review helpful? Yes 1
KARLA A, Director de Relaciones Públicas at All Ritmo Cancun Resort & Waterpark, responded to this review

Dear Cory K, Please accept our apologies for not meeting your expectations. We regret the situation in your room because of the storm that was in those days; all the staff did their best to minimize the situation, but we appreciate your comments to improve in coming events. we are grateful for your honest review; it is one of the... More 

Cancun, Mexico
1 review
4 of 5 stars Reviewed 1 week ago

we have a timeshare that was bot atthis resortthe resort has changed names and management since we became members the staff is still very polite and Entertainment is very goodwe do appreciate the family atmosphere and have sent friends down from the US to enjoy the facilities at different times and they enjoyed it here too we do have a... More 

Was this review helpful? Yes
KARLA A, Director de Relaciones Públicas at All Ritmo Cancun Resort & Waterpark, responded to this review

Dear Marvin S, Receive the gratitude of every one of the people who work on this property. His recommendation is of great help.We are pleased to learn that your stay met your expectations. We would love to serve you again in the near future. More 

clifton
1 review
4 of 5 stars Reviewed 1 week ago

Service was amazing, everyone there treat you like family. we had some much fun with Gorge "Ua-Ua" and all the employees. Food was delicious. definitely a family resort. I highly recommend it to families with kids.

Review collected in partnership with this hotel

Was this review helpful? Yes
KARLA A, Director de Relaciones Públicas at All Ritmo Cancun Resort & Waterpark, responded to this review

Dear Rosy Benitez, For their cordial recommendation to our work, we appreciate your time to this post. It fills us with joy that our work with passion to accomplish its mission to make every guest happy that adorns us with their visit. We will continue the commitment to improve every day, waiting for his next return. More 

Freehold, New Jersey
1 review
4 of 5 stars Reviewed 2 weeks ago

I picked All Ritmo over the other resorts offered by out time share company because of the water park...and was not let down. While the rooms could use a little updating for sure...the water park was perfect for the kids (and adults) and the beach was just the right size. While not huge the beach had plenty of chairs and... More 

Was this review helpful? Yes
KARLA A, Director de Relaciones Públicas at All Ritmo Cancun Resort & Waterpark, responded to this review

Dear Josi P, Thank you for time to sharing your comments about our services. We appreciated the opportunity to serve you, it is so nice to read that you spend a very nice vacation in our hotel, all the staff´s goal is that you have unforgettable memories and incredible experiences. Thank you for choosing us, we hope to see you... More 

Austin, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If your considering staying here, you've probably read all the other reviews about the beach, the location and the food. If you didn't catch on that they are just average or in some cases below that - let me reiterate that point. This is not a four or five star North American resort. The beach has excessive seaweed, there is... More 

Was this review helpful? Yes
KARLA A, Director de Relaciones Públicas at All Ritmo Cancun Resort & Waterpark, responded to this review

Dear Chris K, We appreciate so much for writing such a detail review. We value all our guests' feedback due to it helps us know what we are doing right and what we are doing wrong. We will inform the departments involved to revise their plans of action and improve the points you mention. Thank you so much for recommendation.... More 

Chicago
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have been to over a half dozen resorts in Cancun/Playa del Carmen area and the staff at this resort was the most efficient and friendly by far. In the week we were there, there was never a wait from the time we checked in or for drinks at the bar, coffee or drinks at the buffet restaurant, or bringing... More 

Was this review helpful? Yes
KARLA A, Director de Relaciones Públicas at All Ritmo Cancun Resort & Waterpark, responded to this review

Dear Jwel, Thank you so much for writing a very detailed and wonderful review about your last stay at your home away from home, All Ritmo Cancun Resort & Waterpark. It is an honor to read how our staff members did everything in their hands to assure you a memorable experience. We want to thank you for sharing your experience... More 

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Junior Suite One King Bed (31)
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