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Holiday Inn Express Cancun Zona Hotelera

2.5 of 5 Paseo Pok-ta-pok 21/22 | Hotel Zone, Cancun 77500, Mexico
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Holiday Inn Express Cancun Zona Hotelera
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Holiday Inn Express Cancun Zona Hotelera
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209 reviews from our community

Traveler rating
    25
    92
    56
    24
    12
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41
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Paris, Canada
Top Contributor
64 reviews 64 reviews
32 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 9 days in January 2015 and had a great time. The hotel is located in a quiet neighbourhood off the main strip although definitely within walking distance to all the action. Check-in did take some time but hey, it's Mexico. Our room was very basic but clean and had a view of the pool area. We... More 

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: Thank you for your comments, it`s alwas very important for us to know what are you thinking about the hotel, and i want to tell you that we are working very hard for changes but we are step by step thank you More 

Nyc
Contributor
14 reviews 14 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 22, 2015

this property surprised me, when I first checked in I was disappointed, no one helped me or even offered me to help me drag my heavy luggage to the room, no elevator, which I took as a bad sign. however I found the staff to be cooperative and caring . the breakfast team was exceptional in their caring, the breakie... More 

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear Guest: It´s is so terrible for me to know this, first of all I apologize because the moment, the only thing that I wouil like you to know is that the people that works as housekeepers arrive at 9am, and please next time for all the people that works in hospitality would be a very important case if you... More 

Brighton, UK
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 16, 2015

My friends and I stayed at this hotel one night before our holiday at a Cancun resort. Unfortunately our flight was delayed so by the time we checked in it was dark and we didn't get to use the pool, which looked really nice. The hotel is an older property which needs updating. However, it was spotlessly clean. Our room... More 

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you very much for the comment, l apreciate that, we are working sos trong for offer you better service More 

China, Texas
Top Contributor
126 reviews 126 reviews
30 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed January 13, 2015

Good, average hotel, we could not find any hotels to spend new year in Cancun and no hotels, hostels or AirBnB were available, and finally we got the reservation of this hotel by Japanese travel agency(HIS) just 2 weeks before our trip. Room was small for 3 but it was affordable and cheap to be a Christmas and new year... More 

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: Thank you very much for the comment and l want to tell you that l am going to give Armando this comment, More 

Waco, Texas
Top Contributor
50 reviews 50 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 11, 2015

Hotel is clean, quiet, secluded, walking distance to bus line, hotel has free WiFi, and includes a free breakfast buffet. The hotel resorts are on the right side of Cancun Island in the Hotel Zone (if coming from the airport); Cancun is a narrow island. The Holiday Inn Express is located in POK Ta POK on the left side, the... More 

Was this review helpful? Yes 1
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you for the comment we hope you stary were as good as you tought, we also hop that you come to spend another time at the hotel More 

Senior Contributor
25 reviews 25 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 8, 2015

This hotel seems to be in the middle of the tourist area in Cancun. But it's not. It's far from everything (unless you play golf). It's situated on a small island (connected with a bridge) 1 kilometre away from the boulevard that's stretch thru the hotel zone. Now this wouldn't be a problem if there was anything around the hotel... More 

Was this review helpful? Yes 1
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: Thank you for discribing the arear where we are located, yes of course we are located in a residential area near of the party zone at the hotels zone, but we are a relax hotel, we are trying to improve the best we can do More 

Port Norris, New Jersey
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed January 1, 2015

Unfortunately, our ground room smelled like mold and mildew. It was so bad that we left after 2 days. The walk to the bus was a long hike in hot sun and then there is nowhere to go. We thought there would be a town where you could hang out. All there is are the back sides of the resorts... More 

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you for giving me all this information, for me it`s very important to verify the comments, l`m so sorry for the bad situation that you had here, we are working hard for being better, at the other hand the old man that you saw here he was a guest here too, and we had an uncomfortable situation with him... More 

Kilauea
Senior Contributor
21 reviews 21 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 7, 2014

Close to downtown, about 10 minutes by bus for $1, or 20 for a cab. The rooms here are super cheap compared to the resorts and have crazy cold AC you can control, as well as a nice free breakfast and a huge central swimming pool with waterfalls coming from pillars. Add free wifi and friendly 24-7 service desk and... More 

Was this review helpful? Yes 3
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: I have to recognize that l like the good comments like this, we hope that you really enjoy the time here More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 10, 2014

We booked here to simply spend the night as we came in late from the airport. It took longer to get in the room than ideal, but the room was clean and the breakfast was good. It's an older hotel, but the pool was refreshing and it was a fine "transition hotel." We took a taxi to our final vacation... More 

Was this review helpful? Yes 4
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear dzovak: Thank you for the comment, l`m going to tell you that we are working hard to change somethings, and l`m going to share this comment to the coworkers regards More 

Miami, Florida
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 6, 2014

a far walk from shopping, restaurants, and convenient stores. looks much better on picture. okay stay. clean but a little out dated for the price and view. free breakfast is okay. not much variety but gets the job done

Was this review helpful? Yes 2
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you for the comment, it`s very importan for us this kind of comments, because we are making some changes and we want to do more, but sometimes it`s difficult because of the season, we are working slow but we are going to be better More 

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Additional Information about Holiday Inn Express Cancun Zona Hotelera

Address: Paseo Pok-ta-pok 21/22 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Cancun Zona Hotelera 2.5*
Number of rooms: 119
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Also Known As:
Holiday Inn Express Cancun Zona Hotelera Hotel Cancun
Holiday Inn Cancun

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