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Holiday Inn Express Cancun Zona Hotelera

2.5 of 5 Hotel   |   Paseo Pok-ta-pok 21/22 | Hotel Zone, Cancun 77500, Mexico
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Ranked #93 of 177 Hotels in Cancun
A recent review
5 of 5 stars reviewed 1 week ago
JulesDangerFox Kilauea
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197 reviews from our community

Traveler rating
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    88
    52
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    11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kilauea
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Close to downtown, about 10 minutes by bus for $1, or 20 for a cab. The rooms here are super cheap compared to the resorts and have crazy cold AC you can control, as well as a nice free breakfast and a huge central swimming pool with waterfalls coming from pillars. Add free wifi and friendly 24-7 service desk and... More 

Was this review helpful? Yes 3
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: I have to recognize that l like the good comments like this, we hope that you really enjoy the time here More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 10, 2014

We booked here to simply spend the night as we came in late from the airport. It took longer to get in the room than ideal, but the room was clean and the breakfast was good. It's an older hotel, but the pool was refreshing and it was a fine "transition hotel." We took a taxi to our final vacation... More 

Was this review helpful? Yes 4
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear dzovak: Thank you for the comment, l`m going to tell you that we are working hard to change somethings, and l`m going to share this comment to the coworkers regards More 

Miami, Florida
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 6, 2014

a far walk from shopping, restaurants, and convenient stores. looks much better on picture. okay stay. clean but a little out dated for the price and view. free breakfast is okay. not much variety but gets the job done

Was this review helpful? Yes 1
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you for the comment, it`s very importan for us this kind of comments, because we are making some changes and we want to do more, but sometimes it`s difficult because of the season, we are working slow but we are going to be better More 

New York City, New York
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 2, 2014

My family and I, a total of nine, traveled to can in for my nephew's wedding and we booked this hotel for one night. The family was booked at an all-inclusive but the reservation was for the following day and we checked online and this hotel was suggested by our travel agent and we booked four rooms for one night.... More 

Was this review helpful? Yes 3
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear Mr. Gailbrown4: I feel so sorry for all the inconveniences, I was chekin the reservation and the agency never told us about an early check in, it could be possible, i`m going to verify with mantenience and the manager about all this things, but actually l feel really bad about this, because we want you to enjoy your stay, More 

Spring, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2014

The hotel was fine, very clean; the staff was very nice; free wifi; the pool was clean and very relaxing. Rooms didn't have a fridge. 5 minute walk to catch the bus, and the cost was 9.50 pesos. From the hotel to Plaza Caracol, taxis charge approximately 110 pesos.

Was this review helpful? Yes 1
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review
Google Translation

Estimad laura R: Agradecemos su comentarios, nos da mucho gusto saber que la actitud de servicio fue la adecuada para... More 

Washington DC, District of Columbia
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 18, 2014

I had one night here on my way to Merida (flight got in late and I chose not to drive 4hrs that day). The hotel was fine, reasonable priced, good size on the rooms and an above-expectation-breakfast-buffet (not only jam and toasts). Didn't use the pool but it looked clean. This hotel is facing the inland of Cancun, not the... More 

Was this review helpful? Yes 2
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review
Google Translation

Para nosotros es un placer tener huespedes contentos, lo esperamos pronto nuevamente y muchas gracias por sus comentarios More 

Tampico, Mexico
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 23, 2014

The staff during night shift, especially Jose was very attentive and very helpful. The business center needs updating since the computers are outdated and they have trouble with simple tasks such as printing and opening office files and... they charge you for the use of the business center... I was very surprised about this as you can imagine. Even after... More 

Was this review helpful? Yes 2
pokta, Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review
Google Translation

Mil gracias por sus comentarios, le haremos saber a Jose su calidez para con los huespedes y haremos saber su... More 

Thessaloniki, Greece
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed May 23, 2014

Breakfast/Pool: The buffet is pretty much continental (eggs, bread, marmelade, butter, cereals, milk, turkey, ham, cheese) with some Mexican flavours (nachos chips, salsas etc) as well. You can find a good variety of fresh fruits as well! The pool area is nice, relaxing and clean. Personnel and Services: The personnel is very friendly and kind, really helpful with pretty much... More 

Was this review helpful? Yes 2
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review
Google Translation

Muchas gracias, por sus comentarios, More 

Melbourne, Australia
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed May 15, 2014

Stayed here just for stopover en route to Cuba and picked it because it was only $64 per night including breakfast. I didn't expect great things so not surprised by this basic but clean hotel. It was a little farther from the airport than I thought, ( 1/2hr) and the taxi fare from airport was $50 although it was only... More 

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review
Google Translation

Muchas gracias por sus comentarios, y esperamos tenerlos nuevamente con nosotros More 

Eatonville
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 3, 2014

The great thing about travel in Mexico is that every motel has it's own unique design and atmosphere and this place is no exception. I was pleasantly surprised to arrive at a motel with a large courtyard with gardens, big swimming pools, and lots of tables. It was the perfect first nights' stay for my family. The only disappointment was... More 

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to read from our costumers on how we are doing. More 

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Additional Information about Holiday Inn Express Cancun Zona Hotelera

Address: Paseo Pok-ta-pok 21/22 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Cancun Zona Hotelera 2.5*
Number of rooms: 119
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Also Known As:
Holiday Inn Express Cancun Zona Hotelera Hotel Cancun
Holiday Inn Cancun

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