We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Cancun Zona Hotelera

Hotel website
Hotel deals
Paseo Pok-ta-pok 21/22 | Hotel Zone, Cancun 77500, Mexico
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Holiday Inn Express Cancun Zona Hotelera
Professional photos View all
Browse nearby
Holiday Inn Express Cancun Zona Hotelera
Write a Review

217 reviews from our community

Traveler rating
    28
    95
    56
    25
    13
See reviews for
42
73
20
20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (217)
  • Mar-May only
    (69)
  • Jun-Aug only
    (47)
  • Sep-Nov only
    (29)
  • Dec-Feb only
    (72)
All months
Calgary, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We came down to Cancun from Chuburna to do some diving at Isla Mujeres. After trying to find a VRBO to rent and not being adequately responded to by a few property managers, we opted to go with the tried and true HI Express and were not disappointed. Simple, clean, quiet. The hotel is located in a quieter area the... More 

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you for the comment, we are for serving you More 

Sao Paulo, SP
1 review
4 of 5 stars Reviewed 1 week ago

It was really great the choice, but my only observation here is related to the room, please it is really important at least a minibar (refrigerator) inside the room, the other is additional but a minibar is required if you need to save water etc.

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you very much for the comments, the Holiday Inn Express has a lot of standars, one of them is that we don`t have minibar More 

Boca Raton, Florida
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed in Holiday Inn Express in Cancun in March 2015 for 4 nights. Here's my review. First of all, this Hilton Hotel standard is Way below Hilton hotels in US. I would compare it to Red Roof Inn standard. - Location: Located at the northern tip of big Hotel strip. It is located off the main road in residential... More 

Was this review helpful? Yes 1
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank ou very much for the comment we apreciate that, we know that we need mantinence bt we actually know that the service is really fantastic More 

Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked the hotel that it had such good reviews, but I was very disappointed and will never stay there. Since the breakfast area is very small you have to partially wait until you get a place. However, it is not there after the series but who zusteckt the breakfast waiter "Armando" Most data on money from the outset. Furthermore,... More 

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: Thank you for the comment, we are going to review all this, i want to apologize because of the situation More 

Paris, Canada
Top Contributor
64 reviews 64 reviews
32 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 2, 2015

We stayed here for 9 days in January 2015 and had a great time. The hotel is located in a quiet neighbourhood off the main strip although definitely within walking distance to all the action. Check-in did take some time but hey, it's Mexico. Our room was very basic but clean and had a view of the pool area. We... More 

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: Thank you for your comments, it`s alwas very important for us to know what are you thinking about the hotel, and i want to tell you that we are working very hard for changes but we are step by step thank you More 

Nyc
Contributor
14 reviews 14 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 22, 2015

this property surprised me, when I first checked in I was disappointed, no one helped me or even offered me to help me drag my heavy luggage to the room, no elevator, which I took as a bad sign. however I found the staff to be cooperative and caring . the breakfast team was exceptional in their caring, the breakie... More 

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear Guest: It´s is so terrible for me to know this, first of all I apologize because the moment, the only thing that I wouil like you to know is that the people that works as housekeepers arrive at 9am, and please next time for all the people that works in hospitality would be a very important case if you... More 

Brighton, UK
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 16, 2015

My friends and I stayed at this hotel one night before our holiday at a Cancun resort. Unfortunately our flight was delayed so by the time we checked in it was dark and we didn't get to use the pool, which looked really nice. The hotel is an older property which needs updating. However, it was spotlessly clean. Our room... More 

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you very much for the comment, l apreciate that, we are working sos trong for offer you better service More 

China, Texas
Top Contributor
127 reviews 127 reviews
30 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed January 13, 2015

Good, average hotel, we could not find any hotels to spend new year in Cancun and no hotels, hostels or AirBnB were available, and finally we got the reservation of this hotel by Japanese travel agency(HIS) just 2 weeks before our trip. Room was small for 3 but it was affordable and cheap to be a Christmas and new year... More 

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: Thank you very much for the comment and l want to tell you that l am going to give Armando this comment, More 

Waco, Texas
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 11, 2015

Hotel is clean, quiet, secluded, walking distance to bus line, hotel has free WiFi, and includes a free breakfast buffet. The hotel resorts are on the right side of Cancun Island in the Hotel Zone (if coming from the airport); Cancun is a narrow island. The Holiday Inn Express is located in POK Ta POK on the left side, the... More 

Was this review helpful? Yes 2
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you for the comment we hope you stary were as good as you tought, we also hop that you come to spend another time at the hotel More 

Senior Contributor
30 reviews 30 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 8, 2015

This hotel seems to be in the middle of the tourist area in Cancun. But it's not. It's far from everything (unless you play golf). It's situated on a small island (connected with a bridge) 1 kilometre away from the boulevard that's stretch thru the hotel zone. Now this wouldn't be a problem if there was anything around the hotel... More 

Was this review helpful? Yes 1
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: Thank you for discribing the arear where we are located, yes of course we are located in a residential area near of the party zone at the hotels zone, but we are a relax hotel, we are trying to improve the best we can do More 

Questions? Get answers from hotel staff and past guests. Ask a question

176 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (60)
Viewed
Bathroom (3)
Viewed
Hotel & grounds (11)
Viewed
Pool/beach area (6)
Viewed
Dining (5)
Viewed
Room/suite (8)
Viewed
Family/play areas (1)
Viewed
Other (26)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (91)
Viewed
Amenities (6)
Viewed
Guest Room with One Queen Bed (18)
Viewed
Guest Room with Two Double Beds (19)
Viewed
Pool (18)
Viewed
Restaurants and Bars (7)
Viewed
The Hotel (23)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (8)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question