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Holiday Inn Express Cancun Zona Hotelera

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Paseo Pok-ta-pok 21/22 | Hotel Zone, Cancun 77500, Mexico
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Holiday Inn Express Cancun Zona Hotelera
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Holiday Inn Express Cancun Zona Hotelera
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220 reviews from our community

Traveler rating
    28
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    57
    25
    13
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
16 reviews 16 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Small hotel in the quiet lacation of Cancun's zona hotelera. Rooms rather comfortable and clean. Really friendly staff. Small swimming pool. Verry poor breakfast. I can recommend this hotel for all who are staying in Cancun just for a night.

Was this review helpful? Yes 2
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you very much for the comment, I also want to give some information, Holiday Inn Express have some standars or the breakfast, that`s why you could feel it was poor More 

Calgary, Canada
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 20, 2015

We came down to Cancun from Chuburna to do some diving at Isla Mujeres. After trying to find a VRBO to rent and not being adequately responded to by a few property managers, we opted to go with the tried and true HI Express and were not disappointed. Simple, clean, quiet. The hotel is located in a quieter area the... More 

Was this review helpful? Yes 2
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you for the comment, we are for serving you More 

Sao Paulo, SP
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 19, 2015

It was really great the choice, but my only observation here is related to the room, please it is really important at least a minibar (refrigerator) inside the room, the other is additional but a minibar is required if you need to save water etc.

Was this review helpful? Yes 2
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you very much for the comments, the Holiday Inn Express has a lot of standars, one of them is that we don`t have minibar More 

Boca Raton, Florida
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed March 12, 2015

I stayed in Holiday Inn Express in Cancun in March 2015 for 4 nights. Here's my review. First of all, this Hilton Hotel standard is Way below Hilton hotels in US. I would compare it to Red Roof Inn standard. - Location: Located at the northern tip of big Hotel strip. It is located off the main road in residential... More 

Was this review helpful? Yes 1
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank ou very much for the comment we apreciate that, we know that we need mantinence bt we actually know that the service is really fantastic More 

Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 28, 2015

I booked the hotel that it had such good reviews, but I was very disappointed and will never stay there. Since the breakfast area is very small you have to partially wait until you get a place. However, it is not there after the series but who zusteckt the breakfast waiter "Armando" Most data on money from the outset. Furthermore,... More 

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pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: Thank you for the comment, we are going to review all this, i want to apologize because of the situation More 

Paris, Canada
Top Contributor
64 reviews 64 reviews
32 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 2, 2015

We stayed here for 9 days in January 2015 and had a great time. The hotel is located in a quiet neighbourhood off the main strip although definitely within walking distance to all the action. Check-in did take some time but hey, it's Mexico. Our room was very basic but clean and had a view of the pool area. We... More 

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: Thank you for your comments, it`s alwas very important for us to know what are you thinking about the hotel, and i want to tell you that we are working very hard for changes but we are step by step thank you More 

Nyc
Contributor
16 reviews 16 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 22, 2015

this property surprised me, when I first checked in I was disappointed, no one helped me or even offered me to help me drag my heavy luggage to the room, no elevator, which I took as a bad sign. however I found the staff to be cooperative and caring . the breakfast team was exceptional in their caring, the breakie... More 

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear Guest: It´s is so terrible for me to know this, first of all I apologize because the moment, the only thing that I wouil like you to know is that the people that works as housekeepers arrive at 9am, and please next time for all the people that works in hospitality would be a very important case if you... More 

Brighton, UK
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed January 16, 2015

My friends and I stayed at this hotel one night before our holiday at a Cancun resort. Unfortunately our flight was delayed so by the time we checked in it was dark and we didn't get to use the pool, which looked really nice. The hotel is an older property which needs updating. However, it was spotlessly clean. Our room... More 

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pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you very much for the comment, l apreciate that, we are working sos trong for offer you better service More 

China, Texas
Top Contributor
127 reviews 127 reviews
30 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed January 13, 2015

Good, average hotel, we could not find any hotels to spend new year in Cancun and no hotels, hostels or AirBnB were available, and finally we got the reservation of this hotel by Japanese travel agency(HIS) just 2 weeks before our trip. Room was small for 3 but it was affordable and cheap to be a Christmas and new year... More 

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: Thank you very much for the comment and l want to tell you that l am going to give Armando this comment, More 

Waco, Texas
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 11, 2015

Hotel is clean, quiet, secluded, walking distance to bus line, hotel has free WiFi, and includes a free breakfast buffet. The hotel resorts are on the right side of Cancun Island in the Hotel Zone (if coming from the airport); Cancun is a narrow island. The Holiday Inn Express is located in POK Ta POK on the left side, the... More 

Was this review helpful? Yes 2
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you for the comment we hope you stary were as good as you tought, we also hop that you come to spend another time at the hotel More 

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