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All 174 Cancun hotels

Holiday Inn Express Cancun Zona Hotelera

2.5 of 5 Hotel   |   Paseo Pok-ta-pok 21/22 | Hotel Zone, Cancun 77500, Mexico
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Ranked #94 of 174 hotels in Cancun
A recent review
4 of 5 stars reviewed 5 weeks ago
Laura R Spring, Texas
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181 people have reviewed this hotel

Traveler rating
    21
    83
    47
    19
    11
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36
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15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Spring, Texas
1 review
4 of 5 stars Reviewed 5 weeks ago

The hotel was fine, very clean; the staff was very nice; free wifi; the pool was clean and very relaxing. Rooms didn't have a fridge. 5 minute walk to catch the bus, and the cost was 9.50 pesos. From the hotel to Plaza Caracol, taxis charge approximately 110 pesos.

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review
Google Translation

Estimad laura R: Agradecemos su comentarios, nos da mucho gusto saber que la actitud de servicio fue la adecuada para... More

Washington DC, District of Columbia
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed July 18, 2014

I had one night here on my way to Merida (flight got in late and I chose not to drive 4hrs that day). The hotel was fine, reasonable priced, good size on the rooms and an above-expectation-breakfast-buffet (not only jam and toasts). Didn't use the pool but it looked clean. This hotel is facing the inland of Cancun, not the... More

Was this review helpful? Yes 1
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review
Google Translation

Para nosotros es un placer tener huespedes contentos, lo esperamos pronto nuevamente y muchas gracias por sus comentarios More

Tampico, Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 23, 2014

The staff during night shift, especially Jose was very attentive and very helpful. The business center needs updating since the computers are outdated and they have trouble with simple tasks such as printing and opening office files and... they charge you for the use of the business center... I was very surprised about this as you can imagine. Even after... More

Was this review helpful? Yes 1
pokta, Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review
Google Translation

Mil gracias por sus comentarios, le haremos saber a Jose su calidez para con los huespedes y haremos saber su... More

Thessaloniki, Greece
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed May 23, 2014

Breakfast/Pool: The buffet is pretty much continental (eggs, bread, marmelade, butter, cereals, milk, turkey, ham, cheese) with some Mexican flavours (nachos chips, salsas etc) as well. You can find a good variety of fresh fruits as well! The pool area is nice, relaxing and clean. Personnel and Services: The personnel is very friendly and kind, really helpful with pretty much... More

Was this review helpful? Yes 1
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review
Google Translation

Muchas gracias, por sus comentarios, More

Melbourne, Australia
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed May 15, 2014

Stayed here just for stopover en route to Cuba and picked it because it was only $64 per night including breakfast. I didn't expect great things so not surprised by this basic but clean hotel. It was a little farther from the airport than I thought, ( 1/2hr) and the taxi fare from airport was $50 although it was only... More

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pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review
Google Translation

Muchas gracias por sus comentarios, y esperamos tenerlos nuevamente con nosotros More

Eatonville
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 3, 2014

The great thing about travel in Mexico is that every motel has it's own unique design and atmosphere and this place is no exception. I was pleasantly surprised to arrive at a motel with a large courtyard with gardens, big swimming pools, and lots of tables. It was the perfect first nights' stay for my family. The only disappointment was... More

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pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to read from our costumers on how we are doing. More

Seattle, Washington
Contributor
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 25, 2014

HIE Cancun is a nice place. It's by no means a high-end resort, but certainly not a dive by any standard that I know of. My wife and I stayed here with her parents for two nights on a road trip around the Yucatan. Our room was clean and tidy and we did not have any issues with mold or... More

Was this review helpful? Yes 1
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to read from our costumers on how we are doing. More

Burlington, VT
Contributor
17 reviews 17 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 10, 2014

Pros - clean, quiet, lovely outdoor pool and sunning beds, helpful staff, fantastic breakfast buffet, great for families, reasonable distance to airport. Can,t beat the price, and it's a great value for a basic hotel. A nearby pizza place will deliver to your room. Air conditioner is quiet and works well. Beds are comfy. No bugs. Plenty of taxis right... More

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to read from our costumers on how we are doing. More

Dallas, Texas
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 10, 2014

We(wife and I) stayed here to fill the night before we to Isla Mujeres the following day. The room was in good shape and the entire property appeared well kept as well. Rooms are white as is the decor, very minimalistic. The hotel has two floors and is very long. we were in room 201 which is all the way... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear Branbert, Thank you for taking the time to express your thoughts and concerns. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the... More

Mexico City, Mexico
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 25, 2014

I needed a hotel near the Pok Ta Pok golf course. It is far from the beach and unlike other Cancun Holiday Inns, this has no beach club.. On the other hand, it was available and rather inexpensive (for a couple of reasons, I guess). Since we were only going to be there to sleep at night, I took it.... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear Cristina M, Thank you for taking the time to write your review. We do apologize for any inconvenience that you have experienced with your bathroom. We will follow up with the executive housekeeper to ensure that similar incidents won't happen again. We are pleased you did enjoy our breakfast and staff. Thank you again for staying with us and... More

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Additional Information about Holiday Inn Express Cancun Zona Hotelera

Address: Paseo Pok-ta-pok 21/22 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Cancun Zona Hotelera 2.5*
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Also Known As:
Holiday Inn Express Cancun Zona Hotelera Hotel Cancun
Holiday Inn Cancun

163 photos of this hotel

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The Hotel (23)

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style
#94 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Nestled in the heart of the Hotel Zone of Cancun, within the residential area of the Cancun s Golf Course (Pok Ta Pok) by the Nichupte lagoon, Holiday Inn Express Hotel is the perfect place for the business or leisure traveler, combining rooms and facilities of category with a service of excellence. We have 119 comfortable rooms, with beautiful views from the balconies or terraces of our well designed central gardens and main pool. Our special mattresses and pillow s menu, will have enjoying the best dream you ever had! We also have meeting room facilities and business center. We extend you: Buffet Express Breakfast, wireless Internet, local and 01 800 phone calls (within Mexico), coffee service 24 hrs available at the main lobby, 20% discount at a restaurant located one and half block from the Hotel. If you forget any item for personal use, we provide you with it without any charge and we provide you with the benefit of our frequent traveler program Priority Club! Located only 2 km from the Convention Center and main Malls and attractions in Cancun. ... more   less 
Number of rooms
119

Questions & Answers

Questions? Get answers from Holiday Inn Express Cancun Zona Hotelera staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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