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Holiday Inn Express Cancun Zona Hotelera

Paseo Pok-ta-pok 21/22 | Hotel Zone, Cancun 77500, Mexico
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1 room 1 adult
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Holiday Inn Express Cancun Zona Hotelera
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236 Reviews from our TripAdvisor Community

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Nashville, Tennessee
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

For emergency reasons, I had to leave the current residence where I was staying at 4.00 am. I checked into Holiday Inn at 4.30 am. I asked how much just for one night, they quoted me $238.00 and it would be a room without an air conditioner. I told them I was not going to pay that much since I... More 

Helpful?
Thank sdkfour
IHGService, Guest Relations Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear sdkfour, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We are truly sorry if the fees for phone calls, computer use, and the noise challenges did not live up to... More 

Texas
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed April 27, 2015

We stayed at this hotel to try to save money, and boy, was it hard to stay there. The AC was cool and humid at best. The WiFi is non-existent. The doors will de-program and won't lock when closed. A taxi trip around the corner will cost you at least $20. We will never stay in that place if we... More 

Helpful?
3 Thank TexasPOTUS
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: we are so sorry for this situation, I feel so bad for you, we are going to be closed like 3 o 4 months because we need to change somethings for the hotel, we are goingto be woking very very hard More 

Travelers are raving about these Cancun hotels

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed April 6, 2015 via mobile

Small hotel in the quiet lacation of Cancun's zona hotelera. Rooms rather comfortable and clean. Really friendly staff. Small swimming pool. Verry poor breakfast. I can recommend this hotel for all who are staying in Cancun just for a night.

Helpful?
3 Thank Ewelina K
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you very much for the comment, I also want to give some information, Holiday Inn Express have some standars or the breakfast, that`s why you could feel it was poor More 

Calgary, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 20, 2015

We came down to Cancun from Chuburna to do some diving at Isla Mujeres. After trying to find a VRBO to rent and not being adequately responded to by a few property managers, we opted to go with the tried and true HI Express and were not disappointed. Simple, clean, quiet. The hotel is located in a quieter area the... More 

Helpful?
3 Thank JoMYYC
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you for the comment, we are for serving you More 

Sao Paulo, SP
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 19, 2015

It was really great the choice, but my only observation here is related to the room, please it is really important at least a minibar (refrigerator) inside the room, the other is additional but a minibar is required if you need to save water etc.

Helpful?
3 Thank Flaviaolv
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you very much for the comments, the Holiday Inn Express has a lot of standars, one of them is that we don`t have minibar More 

Boca Raton, Florida
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed March 12, 2015

I stayed in Holiday Inn Express in Cancun in March 2015 for 4 nights. Here's my review. First of all, this Hilton Hotel standard is Way below Hilton hotels in US. I would compare it to Red Roof Inn standard. - Location: Located at the northern tip of big Hotel strip. It is located off the main road in residential... More 

Helpful?
1 Thank maciejpiotrowski
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank ou very much for the comment we apreciate that, we know that we need mantinence bt we actually know that the service is really fantastic More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed February 28, 2015

I booked the hotel that it had such good reviews, but I was very disappointed and will never stay there. Since the breakfast area is very small you have to partially wait until you get a place. However, it is not there after the series but who zusteckt the breakfast waiter "Armando" Most data on money from the outset. Furthermore,... More 

Helpful?
1 Thank Chris19821
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: Thank you for the comment, we are going to review all this, i want to apologize because of the situation More 

Paris, Canada
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed February 2, 2015

We stayed here for 9 days in January 2015 and had a great time. The hotel is located in a quiet neighbourhood off the main strip although definitely within walking distance to all the action. Check-in did take some time but hey, it's Mexico. Our room was very basic but clean and had a view of the pool area. We... More 

Helpful?
Thank L84TOFF
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear guest: Thank you for your comments, it`s alwas very important for us to know what are you thinking about the hotel, and i want to tell you that we are working very hard for changes but we are step by step thank you More 

Nyc
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 22, 2015

this property surprised me, when I first checked in I was disappointed, no one helped me or even offered me to help me drag my heavy luggage to the room, no elevator, which I took as a bad sign. however I found the staff to be cooperative and caring . the breakfast team was exceptional in their caring, the breakie... More 

Helpful?
Thank manhattanhugo
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear Guest: It´s is so terrible for me to know this, first of all I apologize because the moment, the only thing that I wouil like you to know is that the people that works as housekeepers arrive at 9am, and please next time for all the people that works in hospitality would be a very important case if you... More 

Brighton, UK
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed January 16, 2015

My friends and I stayed at this hotel one night before our holiday at a Cancun resort. Unfortunately our flight was delayed so by the time we checked in it was dark and we didn't get to use the pool, which looked really nice. The hotel is an older property which needs updating. However, it was spotlessly clean. Our room... More 

Helpful?
Thank paperopoli
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you very much for the comment, l apreciate that, we are working sos trong for offer you better service More 

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