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Holiday Inn Express Cancun Zona Hotelera

2.5 of 5 Paseo Pok-ta-pok 21/22 | Hotel Zone, Cancun 77500, Mexico
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#94 of 174 Hotels in Cancun
186 Reviews 3.5 of 5 stars
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Holiday Inn Express Cancun Zona Hotelera
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Holiday Inn Express Cancun Zona Hotelera
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186 reviews from our community

Traveler rating
    23
    83
    48
    21
    11
See reviews for
38
58
18
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked here to simply spend the night as we came in late from the airport. It took longer to get in the room than ideal, but the room was clean and the breakfast was good. It's an older hotel, but the pool was refreshing and it was a fine "transition hotel." We took a taxi to our final vacation... More

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pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear dzovak: Thank you for the comment, l`m going to tell you that we are working hard to change somethings, and l`m going to share this comment to the coworkers regards More

Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

a far walk from shopping, restaurants, and convenient stores. looks much better on picture. okay stay. clean but a little out dated for the price and view. free breakfast is okay. not much variety but gets the job done

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you for the comment, it`s very importan for us this kind of comments, because we are making some changes and we want to do more, but sometimes it`s difficult because of the season, we are working slow but we are going to be better More

New York City, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My family and I, a total of nine, traveled to can in for my nephew's wedding and we booked this hotel for one night. The family was booked at an all-inclusive but the reservation was for the following day and we checked online and this hotel was suggested by our travel agent and we booked four rooms for one night.... More

Was this review helpful? Yes 1
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Dear Mr. Gailbrown4: I feel so sorry for all the inconveniences, I was chekin the reservation and the agency never told us about an early check in, it could be possible, i`m going to verify with mantenience and the manager about all this things, but actually l feel really bad about this, because we want you to enjoy your stay, More

Spring, Texas
1 review
4 of 5 stars Reviewed July 30, 2014

The hotel was fine, very clean; the staff was very nice; free wifi; the pool was clean and very relaxing. Rooms didn't have a fridge. 5 minute walk to catch the bus, and the cost was 9.50 pesos. From the hotel to Plaza Caracol, taxis charge approximately 110 pesos.

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pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review
Google Translation

Estimad laura R: Agradecemos su comentarios, nos da mucho gusto saber que la actitud de servicio fue la adecuada para... More

Washington DC, District of Columbia
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed July 18, 2014

I had one night here on my way to Merida (flight got in late and I chose not to drive 4hrs that day). The hotel was fine, reasonable priced, good size on the rooms and an above-expectation-breakfast-buffet (not only jam and toasts). Didn't use the pool but it looked clean. This hotel is facing the inland of Cancun, not the... More

Was this review helpful? Yes 1
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review
Google Translation

Para nosotros es un placer tener huespedes contentos, lo esperamos pronto nuevamente y muchas gracias por sus comentarios More

Tampico, Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 23, 2014

The staff during night shift, especially Jose was very attentive and very helpful. The business center needs updating since the computers are outdated and they have trouble with simple tasks such as printing and opening office files and... they charge you for the use of the business center... I was very surprised about this as you can imagine. Even after... More

Was this review helpful? Yes 2
pokta, Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review
Google Translation

Mil gracias por sus comentarios, le haremos saber a Jose su calidez para con los huespedes y haremos saber su... More

Thessaloniki, Greece
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed May 23, 2014

Breakfast/Pool: The buffet is pretty much continental (eggs, bread, marmelade, butter, cereals, milk, turkey, ham, cheese) with some Mexican flavours (nachos chips, salsas etc) as well. You can find a good variety of fresh fruits as well! The pool area is nice, relaxing and clean. Personnel and Services: The personnel is very friendly and kind, really helpful with pretty much... More

Was this review helpful? Yes 1
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review
Google Translation

Muchas gracias, por sus comentarios, More

Melbourne, Australia
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed May 15, 2014

Stayed here just for stopover en route to Cuba and picked it because it was only $64 per night including breakfast. I didn't expect great things so not surprised by this basic but clean hotel. It was a little farther from the airport than I thought, ( 1/2hr) and the taxi fare from airport was $50 although it was only... More

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review
Google Translation

Muchas gracias por sus comentarios, y esperamos tenerlos nuevamente con nosotros More

Eatonville
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 3, 2014

The great thing about travel in Mexico is that every motel has it's own unique design and atmosphere and this place is no exception. I was pleasantly surprised to arrive at a motel with a large courtyard with gardens, big swimming pools, and lots of tables. It was the perfect first nights' stay for my family. The only disappointment was... More

Was this review helpful? Yes
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to read from our costumers on how we are doing. More

Seattle, Washington
Contributor
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 25, 2014

HIE Cancun is a nice place. It's by no means a high-end resort, but certainly not a dive by any standard that I know of. My wife and I stayed here with her parents for two nights on a road trip around the Yucatan. Our room was clean and tidy and we did not have any issues with mold or... More

Was this review helpful? Yes 1
pokta, Front Office Manager at Holiday Inn Express Cancun Zona Hotelera, responded to this review

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to read from our costumers on how we are doing. More

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Additional Information about Holiday Inn Express Cancun Zona Hotelera

Address: Paseo Pok-ta-pok 21/22 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Cancun Zona Hotelera 2.5*
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Also Known As:
Holiday Inn Express Cancun Zona Hotelera Hotel Cancun
Holiday Inn Cancun

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