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Barcelo Tucancun Beach

3.5 of 5
Kukulkan 24 | Zona Hotelera, Cancun 77500, Mexico
Hotel amenities
Ranked #67 of 171 hotels in Cancun
3.5 of 5 stars 1361 Reviews
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1,361 reviews from our community

What travelers say about this hotel
  • Lobby bar(51)
  • Very nice(46)
  • Great time(37)
  • Ocean views(34)
  • Mexican restaurant(26)
  • Pool area(17)
  • Rooms are clean(15)
  • Front desk staff(11)
  • Friendly and helpful(9)
  • Main pool(5)
Traveler rating
    406
    473
    226
    152
    104
Only show reviews for Family (196) | Couples (329) | Business (5)
Date Rating
Robert B
Linn Creek, Missouri
Contributor
20 reviews
16 helpful votes
5 of 5 stars Reviewed November 19, 2011
6
people found this review helpful

Although not absolutely perfect, the Tucancun was an above average choice for our vacation. If you want the Ritz, pay for it, don't try to find it for the Tucancun price. We had a Villa, just steps to the ocean. The accommodations were clean, well stocked, and everything worked...well almost everything. We ended up needing tutelage on the use of... More

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allisongoke
Fort Worth, Texas
Reviewer
5 reviews
17 helpful votes
3 of 5 stars Reviewed November 17, 2011
4
people found this review helpful

This resort is just average. There is nothing horrible about it but nothing is outstanding either. We stayed 3 nights and the resort was fine was a short trip. I would have been really disappointed with it if we had been there longer. The rooms are clean. We had an ocean view but no balcony. We had to double beds... More

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farticusJ
Richmond, Canada
Senior Reviewer
6 reviews
4 helpful votes
5 of 5 stars Reviewed November 16, 2011
1
person found this review helpful

My friend and I just got back from a 6 night stay at the Barcelo Tucancun, my favourite part was the staff. They were all very friendly and made sure we were always having an amazing time. If I could rate it 6/5 I would! This is the first vacation trip I've taken and I was very impressed with the... More

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533badservice
Waterford, Michigan
2 reviews
4 helpful votes
3 of 5 stars Reviewed October 29, 2011
3
people found this review helpful

My friend and I went for my birthday 10/06/11. We arrived early so they allow us to check in and get our key later so, we spent about a hour or so at the bar. BAR SERVICE excellent. We returned to the desk to get our key and go to our room and see ONE bed. I was hot because,... More

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Marc Giesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review
November 15, 2011

Dear Sir Receive a warm salute from Barcelo Tucancun. I hope this message finds you well. Customer’s feedback is very important to us. I have reviewed this claim regarding your recent trip to our hotel and I am deeply sorry that you encountered some issues during your stay, because customer satisfaction is our top priority and it seems that you... More

tuneman61
Green Bay, WI
Contributor
14 reviews
78 helpful votes
5 of 5 stars Reviewed October 20, 2011
6
people found this review helpful

We have stayed at Barcelo Tucancun on 4 vacations to Cancun and I have to say that it is one of the best Cancun resorts that we've ever stayed at. It is a smaller more intimate resort, not one of those huge can't find anything and it's a mile walk to the beach. The service has always been great and... More

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Marc Giesemann, Manager at Barcelo Tucancun Beach, responded to this review
November 15, 2011

Dear Customer Thank you for choosing the Barcelo Tucancun during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. We hope you give us another chance to serve you, if you happen to visit Cancun in the future. Very truly yours, The Management More

JoaoGaspar
Brasilia, DF
Senior Reviewer
6 reviews
1 helpful vote
4 of 5 stars Reviewed October 17, 2011
1
person found this review helpful

I went to Cancun with my wife and we choose to stay at this hotel. The reception team were always nice and friendly. We had our chek-in and chek-out done in few minutes. The restaurants staff were quick and attentious. My special thanks to Manoel Sosa, who was our waiter most of the nights. The room was spacious and clean;... More

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Marc Giesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review
November 15, 2011

Dear Sir, Greetings, thanks for choosing Barcelo Tucancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, It would be a pleasure to have you with your family on a longer break soon. With best regards, Marc Giesemann More

Wendy H
Thornton, Colorado
Reviewer
3 reviews
3 helpful votes
3 of 5 stars Reviewed October 14, 2011
2
people found this review helpful

We stayed here because we wanted to try out an all-inclusive hotel and the Barcelo Tucancun was in a good location for a decent price. Upon check in we found the front desk staff to be very slow and sometimes, not really rude but uncaring. Most of the other staff were very nice but very few spoke much english. You... More

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Marc Giesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review
November 15, 2011

Dear Costumer, Greetings from Barcelo Tucancun It was a pleasure to have you with us. We appreciate taking time to review our services, and I am glad you have rated most of our services very high. I would be checking on the issue related to your daughter´s room. I assure you that all departments involved on this claim where well... More

israel Z
Las Vegas, Nevada
1 review
5 helpful votes
5 of 5 stars Reviewed October 9, 2011
5
people found this review helpful

This was my second trip to cancun, at the same hotel. I was traveling with a group of cowokers who had never been to cancun so I was nervous about their expectations about the hotel. Needless to say they were impressed the very first day. The hotel was great from the moment we got there the people were friendly and... More

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Marc Giesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review
November 15, 2011

Dear Customer, Greetings, thanks for choosing Barcelo Tucancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann More

Bjones1866
Birmingham, United Kingdom
1 review
3 helpful votes
5 of 5 stars Reviewed September 27, 2011
3
people found this review helpful

It was my second trip to Cancun and where else to stay but the Tucancun Beach Resort, it had changed in the nine years since i was last there but some familiar faces appeared and bought memouries of my previous stay bouncing back, especially when Antonio Mex gave me the biggest bear hug I have ever had, what a guy... More

Was this review helpful? Yes
Marc Giesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review
November 15, 2011

Dear Customer, Greetings, thanks for choosing Barcelo Tucancan It was a pleasure to have you with us again, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann More

sara p
Minneapolis, Minnesota
1 review
2 helpful votes
4 of 5 stars Reviewed September 20, 2011
2
people found this review helpful

Having been my first trip to Cancun I enjoyed the stay. The room was adequate and clean, although the beds were hard as a rock. But really, who spends that much time in the room when you can be at the beach! Speaking of, the beach was great! We saw them cleaning and maitaining the beach every morning and throughout... More

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Barcelo Tucancun Beach Also Known As

  • Barcelo Tucancun
  • Barcelo Hotel Cancun
  • Tucancun
  • Barcelo Hotel Tucancun Beach
  • Barcelo Tucancun Beach Hotel
  • Tucancun Beach
  • Tucancun Hotel
  • Cancun Barcelo
  • Barcelo Tucancun Beach Resort
Address: Kukulkan 24 | Zona Hotelera, Cancun 77500, Mexico

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