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Barcelo Tucancun Beach

3.5 of 5 Blvd. Kukulkan Km 13.5 | Lote 24, Cancun 77500, Mexico
#49 of 174 Hotels in Cancun
2,379 Reviews 4 of 5 stars
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Barcelo Tucancun Beach
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Barcelo Tucancun Beach
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2,379 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Lincoln, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

This was our 2nd trip to this hotel and was a little disappointed this time around.i originally went here for my honeymoon in 2012 and so I booked in 2014 for my anniversary. 1. check in was a lot quicker this time we noticed other guests being offered free drinks while they checked in but we wasn't offered any neither... More

Was this review helpful? Yes
Sheffield, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

All the staff are extremely helpful and friendly and I would also go as far to say that some staff made the holiday such as Edgar/Eddie, the waiter round the pool, nothing was too much trouble, he seemed so happy to be doing the job he was doing, he was also entertaining. Definitely should not be moved to a restaurant!!!!!!!!... More

Was this review helpful? Yes 1
Dearborn Heights, Michigan
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hubby and I decided to go to Cancun for 3 nights last minute in January. It was our first trip to Mexico and we loved it! Few things about our stay.. 1. Barcelo is a nice resort, it's not as nice as a Secrets, but I have to say I was impressed! Only disappointment with the room was we booked... More

Was this review helpful? Yes 4
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Guest I would like to thank you for choosing Barceló as your vacation hotel and the time you have taken to share your impressions of the property and services. We are happy that we have exceeded your expectations and you have enjoyed your stay with us. Our goal remains that of serving all of our guests to the best... More

Fort Worth, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We (Myself, Wife, Daughter, Son-in-Law, and Granddaughter) stayed at the Barcelo TuCancun on August 28-September 1, 2014. We were very pleasantly surprised with a villa stay and I have to say – we had an excellent time and stay. Both your staff and your accommodations were very much appreciated. The villa was beautifully welcoming and your staff (as they always... More

Was this review helpful? Yes 3
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Guest I would like to thank you for choosing Barceló as your vacation hotel and the time you have taken to share your impressions of the property and services. We are happy that we have exceeded your expectations and you have enjoyed your stay with us. Our goal remains that of serving all of our guests to the best... More

Rugby, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a good quality 3 star hotel. I booked 2 rooms (adjoining) for four of us which were both spacious and clean. The hotel staff are very friendly - particularly in the restaurants - though the food there could do with more vegetarian (main course) options. The drinks from the pool side and lobby bars were great and have... More

Was this review helpful? Yes 4
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Guest I would like to thank you for choosing Barceló as your vacation hotel and the time you have taken to share your impressions of the property and services. We are happy that we have exceeded your expectations and you have enjoyed your stay with us. Our goal remains that of serving all of our guests to the best... More

Monterrey, Mexico
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Based on the fact that this is a 3 1/2 stars hotel, overall experience is very good if you want more must go somewhere else (and pay more, Cancún is expensive). Great location behind from town second largest mall. Good beach, good service and food. Friendly and honest staff, I got the chance to prove it and appreciate. Hotel needs... More

Was this review helpful? Yes 3
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Guest I would like to thank you for choosing Barceló as your vacation hotel and the time you have taken to share your impressions of the property and services. We are happy that we have exceeded your expectations and you have enjoyed your stay with us. Our goal remains that of serving all of our guests to the best... More

leeds
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

first time in mexico staff are always willing to help very friendly from the maids to the pool entertainment team no eceptions food in all resteraunts was always fresh and delicious rooms were large and very comfortable the only downside here is the evening entertainment once the shows have finished lobby bar has no atmosphere and can become boring the... More

Was this review helpful? Yes 3
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Guest I would like to thank you for choosing Barceló as your vacation hotel and the time you have taken to share your impressions of the property and services. We are happy that we have exceeded your expectations and you have enjoyed your stay with us. Our goal remains that of serving all of our guests to the best... More

Toronto, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I have been traveling to Mexico for about 20 years and have stayed at some nice resorts (riu, secrets etc). We visited this resort this past week and I can't even begin to express how disappointing it was. We were traveling with our 5 month old baby and I had sent an email prior to coming asking for a crib... More

Was this review helpful? Yes 5
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Receive a warm salute from Barceló. I hope this message finds you well. Customer’s feedback is very important to us. I have reviewed this claim regarding your recent trip to our hotel and I am deeply sorry that you encountered some issues during your stay, because customer satisfaction is our top priority and it seems that you didn´t have an... More

Kilgore, Texas
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our third stay at this hotel. The staff is always friendly and the beach has always been nice. There are nightly shows in the main theatre room ( the magic show was entertaining). The one thing I enjoy is the diverse culture staying at this hotel. Some resorts seem to cater to USA or other groups so it... More

Was this review helpful? Yes 4
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Guest I would like to thank you for choosing Barceló as your vacation hotel and the time you have taken to share your impressions of the property and services. We are happy that we have exceeded your expectations and you have enjoyed your stay with us. Our goal remains that of serving all of our guests to the best... More

Bracknell, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I took my 12yo daughter here for a "holiday of a lifetime" in August '14 and so wanted to write and good review - BUT - lots of silly niggles put paid to that ! The holiday itself (booked through Thomas Cook) was fantastic - the hotel wasn't ! First of all the queuing system (and queues) at the Reception... More

Was this review helpful? Yes 2
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Guest, First of all, we apologize for the inconveniences during your stay, you can make sure that we will share your concern with the appropriate department head to review and action. We hope that you will consider staying with us again so that we may provide you with a more memorable vacation. Kind regards, More

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Hotel Summarization (Beta)

What travelers say

  • Mexican restaurant(8)
  • Main pool(5)
  • Very nice(5)
  • Ocean views(5)
  • Friendly and helpful(3)
  • Lobby bar(3)

Additional Information about Barcelo Tucancun Beach

Address: Blvd. Kukulkan Km 13.5 | Lote 24, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Barcelo Tucancun Beach 3.5*
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Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort

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