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Barcelo Tucancun Beach

#54 of 180 Hotels in Cancun
Certificate of Excellence
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Blvd. Kukulkan Km 13.5 | Lote 24, Cancun 77500, Mexico
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3 people have started booking this hotel
1 room 1 adult
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3,541 Reviews from our TripAdvisor Community

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Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This was a quick getaway for four days. I'll give you the pro's and con's. Pro's Smaller resort, Great location Mall across the street Never had to look for lounge chairs at the pools. Bartender Alberto Martinez is the man.He takes care of all his customers and goes above and beyond to make your vacation even better. Housekeepers were great.... More 

Helpful?
Thank Tom M
Moline, Kansas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here the last week of January. We are owners of Occidental which has merged with Barcelo. They do not have their stuff together for this merger. They are working on it but be AWARE that you must insist on the amenities that you have paid for or else you will be put into the regular rooms and not... More 

Helpful?
Thank Lisa T
Fairfax, Virginia
2 reviews
4 of 5 stars Reviewed yesterday NEW

Great trip ... Nelly MTZ was amazing! She went out of her way to make us feel comfortable and wait on us. She was taking care of the entire pool and beach by herself and didnt keep you waiting . She is top notch! We will go back!

Helpful?
Thank Brigit2016
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

I am writing this review from the airplane because I couldn't wait to rave about this resort! We stayed 5 nights as a group of 12 adults. Rooms were ok, a balcony would have been nice, but we did get upgraded to an ocean view. Food was pretty good. There was always something open for meals and snacks. The lobby... More 

Helpful?
1 Thank annabanana7689
Jorge Alberto H, Hotel Manager at Barcelo Tucancun Beach, responded to this review

Hi: We read with attention all your comments. We appreciated them because help us to improve having a better service. Our staff will be so happy to know that you remember them. About Wifi, we will send your opinion to our corporate offices, in all our hotels is not included. Regards, Jorge Alberto Hernández Mtz. More 

Gladwin
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My nephew planned a destination wedding for Barcelo TuCancun Resort in Cancun. We stayed a week (Friday to Friday) in the resort, and had a wonderful time! The staff was extremely friendly and helpful, especially Nelly Mtz, a waitress who gave us all the information that we needed about the resort and surrounding areas on the first day. She was... More 

Helpful?
Thank GladwinGuy
Jorge Alberto H, Hotel Manager at Barcelo Tucancun Beach, responded to this review

GladwinGuy; Thank you so much for your preference in an important special event as your wedding, was a honor to us, your comments are so important because help us to improve in our services. Our best wishes , Jorge Alberto Hernández Mtz. More 

Montreal, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had a great stay at this hotel.Very very very clean resort.chek in service was excellent.room with ocean view was veryyyyy good.the only thing for young people if you wanna party you have to go out of the hotel because its a little bit relax and quiet hotel with couple and family. If you wanna go out for clubbing you... More 

Helpful?
Thank Laurence M
Jorge Alberto H, Hotel Manager at Barcelo Tucancun Beach, responded to this review

Laurence M, We appreciate all your comments and be sure that our staff will be so happy because you remember them. We hope to see you son, Jorge Alberto Hernández Mtz. More 

Sheffield, United Kingdom
1 review
4 of 5 stars Reviewed 4 days ago NEW

Would recommend a sea view. All the staff where very friendly and helpful, but a big Thank you to Nelly Mtz&Dali Perez for making sure our glasses where never empty. large shopping mall close and even bigger one just down road would recommend visit to aquarium.

Helpful?
Thank Lily G
Jorge Alberto H, Gerente at Barcelo Tucancun Beach, responded to this review

Lily G, Thank you for your visit and your comments, be sure our staff will be so happy that you mentioned. Regards, Jorge Alberto Hernández Mtz. More 

Mississauga, Ontario, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Recently just returned back from a short getaway to the Barceló Tucancun the reason why this resort is getting a 5 star is 1. the view 2. the location from downtown Cancun and 3. the beautiful beach. Thank you to the Barceló Rep for hooking up my beautiful upgrade to ocean front waking up every morning to the sunrise made... More 

Helpful?
Thank Amanda C
Jorge Alberto H, Gerente at Barcelo Tucancun Beach, responded to this review

Amanda C, We appreciate your comments are so important to us and for our staff too as bartenders, we are so happy to know that your stay was on your complete satisfaccion. Regards, Jorge Alberto Hernández Mtz. More 

Hudson, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Great vacation. Very clean resort. Check in service was excellent. Room with ocean view was very clean. Housekeeping did a great job. Buffet was great... Nancy, Jose, and other staff members very friendly and attentive. Italian restaurant was very good. Didn't try the Mexican or Seafood but heard they were good too. Lobby bar was a lot of fun. Bartenders... More 

Helpful?
1 Thank Pam L
Jorge Alberto H, Manager at Barcelo Tucancun Beach, responded to this review

Pam L, We appreciate your comments, and our staff as Nancy an Jose will be happy that you remember them. Best Regards, Jorge Alberto Hernández Mtz. More 

Edinburgh, United Kingdom
Level Contributor
480 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 stars Reviewed 1 week ago

We had a great stay at this hotel but the lower rating is due to us having to move room 3 times in 24 hours. Our original room was really noisy as it was close to the late night bar so we had to move after midnight. We then had to move room in the morning and again later which... More 

Helpful?
1 Thank ScottishTemplar
Jorge Alberto H, Manager at Barcelo Tucancun Beach, responded to this review

Scottish Templar, We apologize for the issues about moving rooms, we will reviewed our assignment to avoid it. Thank your for your comments are so important to us and be sure we will take action to corrected, . Regards, Jorge Alberto Hernández Mtz. More 

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