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Barcelo Tucancun Beach

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Blvd. Kukulkan Km 13.5 | Lote 24, Cancun 77500, Mexico
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Barcelo Tucancun Beach
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Barcelo Tucancun Beach
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2,816 reviews from our community

Traveler rating
    989
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    442
    218
    152
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570
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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Ruffs Dale, Pennsylvania
1 review
4 of 5 stars Reviewed 2 days ago NEW

We were overall pleased with our trip to this resort. The staff (wait, cleaning, and bartenders) was so nice and wonderful. We could not ask for better service. The managers in the buffets were very good also. We have two picky eaters and the managers had no problem getting us something that the kids needed. The entertainment for the pool... More 

Was this review helpful? Yes 2
Toronto, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Nice hotel, very clean, buffet restaurants very good selection. Drinks were OK but the mixers we're not natural juices. Beer and wine were good. Nice beach and swimming pools area. Staff very courteous and helpful. Will return without hesitation.

Was this review helpful? Yes 3
Grande Prairie, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have to say that I met two of the hardest workers on this resort. Dalida Perez Vazques who worked in the Lobby Bar was so busy yet still managed to serve us with a smile. During the day we had Angel around the pool who was kind and efficient . These two really added to the trip.

Was this review helpful? Yes 2
Wisconsin
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is our second year in a row returning to Barcelo Tucancun over the New Year holiday. The experience this time was probably better than the last. One of the main differences was an increase in the customer service we received. This year the check in was quicker and more efficient. The rooms were ready upon arrival and spotlessly clean.... More 

Was this review helpful? Yes 4
Ricardo R, Gerente at Barcelo Tucancun Beach, responded to this review

Dear Loves2travel from Wisconsin; We want to thank you for gave us the opportunity to assisting you once again, so good we reach your expectation and went beyond of that this time, you considerer the next one it will be much better too. In the name of the entire staff and particular Gabriela Perez whose went outstanding dedication want to... More 

Montclair, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Staying at Barcelo Tucancun for spring break(mid March) was just right for my group of 4! It wasn't as crazy as Oasis, but there was still enough going on at the pool to enjoy and relax when needed. It was easy to get downtown for clubs at night with transportation available by Edgar!!!!!! and others in the entertainment crew, who... More 

Was this review helpful? Yes 1
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Guest I would like to thank you for choosing Barceló as your vacation hotel and the time you have taken to share your impressions of the property and services. We are happy that we have exceeded your expectations and you have enjoyed your stay with us. Our goal remains that of serving all of our guests to the best... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm not very big on reviews so I will make this brief. My and my friends stayed at Barcelo Tucancun the week of February 23 - March 02. The resort was great. The beach was beautiful, and it was a 5 minute walk from pretty much any room (the waves were turbulent and made it difficult to really enjoy the... More 

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Great resort in the heart of Cancun Mexico, only 15 min from the airport. We went away last year for our anniversary and got upgraded to a beach walkout room which was fantastic to wake up and view the oven first thing in the morning. Check in time is 3pm, and have to be 21 or older so there were... More 

Was this review helpful? Yes
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Guest I would like to thank you for choosing Barceló as your vacation hotel and the time you have taken to share your impressions of the property and services. We are happy that we have exceeded your expectations and you have enjoyed your stay with us. Our goal remains that of serving all of our guests to the best... More 

Edmonton, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The good: Great location on the Cancun hotel strip. Older hotel, but wonderful service. I describe the staff as a ‘functional’ family. They were so nice. So attentive. One staff person whose name is Dalida was a riot. Would high five us when we would show up at her location of work. Jacinto, Vincente, and Lorenzo were just great. (I... More 

Was this review helpful? Yes
Ricardo R, Gerente at Barcelo Tucancun Beach, responded to this review

Dear PCC800CC from Edmonton Canada; thank you so much for taking your time writing your important comment of your recent stay with us at Barceló Tucancun Beach, so nice to hear from you the delightful time your experienced, the service , the attention of the staff, make sure we will share your congratulations with the staff particularly Dalida, Jacinto, Vicente,... More 

1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed at this resort March 10-17 2015. I had gone to some of the negative reviews to see what the issues were before we left for our vacation. My first impression as we drive up to the resort was appealing. It was clean, and well maintained. The lobby is nice and airy... The cool ocean breeze was refreshing. The... More 

Was this review helpful? Yes 6
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Guest Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your... More 

Cranford, New Jersey
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked the Barcelo Tucancun because of the low price they were offering for the second week of March. As a frequent Mexico traveler (7 times since 1990) I was a bit concerned 1). Going back to Cancun, instead of Riviera Maya (I'm not a spring breaker) and 2). A hotel, instead of a "resort". Best thing I did was upgrade... More 

Was this review helpful? Yes 5
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Guest Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your... More 

Hotel Review Summarization

What travelers say

  • Mexican restaurant(6)
  • Very nice(5)
  • Ocean views(5)
  • Main pool(4)
  • Lobby bar(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,899 photos of this hotel

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Amenities (35)
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Beach (9)
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Pool (18)
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Superior Lagoon View (22)
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Superior Sea View (25)
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The Hotel (31)
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Villa (65)

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Hotel & grounds (8)
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Other (2)
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