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Barcelo Tucancun Beach

#50 of 178 Hotels in Cancun
Certificate of Excellence
Hotel website
Blvd. Kukulkan Km 13.5 | Lote 24, Cancun 77500, Mexico
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1 room 1 guest
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3,213 Reviews from our TripAdvisor Community

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Traveler rating
    1,127
    1,158
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    174
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (312)
Date | Rating
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  • Spanish first
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English first
  • All months
    (3213)
  • Mar-May only
    (942)
  • Jun-Aug only
    (954)
  • Sep-Nov only
    (507)
  • Dec-Feb only
    (810)
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1 review
1 of 5 stars Reviewed 2 days ago NEW

I read the Tripadvisor reviews in February when I booked my holiday, however when I got there I was thoroughly disappointed. This hotel is falsely advertised! It is stuck in a 1970s time warp, there is nothing modern about this hotel. One of the only hotels in Cancun that doesn't offer free wifi, charging 12 US dollars a day and... More 

Was this review helpful? Yes 1
highland, il.
Level Contributor
1 review
5 of 5 stars Reviewed 5 days ago NEW

I can't say enough about this hotel. The front desk, maids, bell boys, bar tenders and the restaurant help all were great. Food was good and drinks were fantastic. Our room was clean every single day. The entertainment was fun. Something for everyone. Thanks for the memories and we will be back next year. Don and Charolette Seifried

Was this review helpful? Yes
Luton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Me and my family recently came back from a two week holiday in Cancun. At first it was amazing quick check in and straight to the room, the double rooms are very spacey. Our view from our balcony was overlooking the mall in front of the hotel which we didn't mind as we weren't gonna be in the room that... More 

Was this review helpful? Yes 1
United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed 6 days ago NEW

We booked and stayed for 20 days / 19 nights... despite booking the hotel in January and even completing the on-line booking in form supplied by Barcelo.com the week before we arrive which was supposed to speed up our checking in process, upon arrival at the front desk no-one have any reference of our booking.. My copy was taken and... More 

Was this review helpful? Yes 1
Lubbock, Texas
1 review
4 of 5 stars Reviewed 1 week ago NEW

friendly staff, very helpful in what English they understood (not very many English speaking people!) Alberto Martinez was our bartender in the lobby bar and he was EXCELLENT! Made amazing drinks. A lot of things to do around, walking distance to everything but can take a bus. Don't have to change American money into peso's but do know you can... More 

Was this review helpful? Yes
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear karen 212015 Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about... More 

Dublin, Ireland
1 review
1 of 5 stars Reviewed 1 week ago NEW

Day 1 Arrive to the hotel to be put in a room with two single beds on the 2nd floor, which we did not request. Went to reception and were told the hotel was fully booked so we wouldn't be able to move until the next day and to come down early to change our room. Went to the room... More 

Was this review helpful? Yes 1
Sioux City, Iowa
1 review
5 of 5 stars Reviewed 1 week ago

My family and I stayed in this hotel from June 29th to July 6th of 2015. It was a very clean hotel and the staff made your stay even better. The food was very good, this was the one thing I was nervous about because I'm a picky eater. My favorite place to eat was the Mexicano grill at night.... More 

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mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Marissa J, Just a quick note to thank you for your positive review. We hope all your glad experiences were as delightful for bring you back to us Barceló soon. We do our best to provide the best possible service to our guests. Your great experience at the hotel is our biggest compliment. We hope to see you soon,... More 

bogota
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hello, we stayed there from AUG 1 to AUG 4 first we landed on playa del carmen then we went to this hotel, from the beginning it was great ADRIANA LUNA at the lobby and Brenda they were just great welcoming us and gave us a great room and a nice welcome. then we went to the Claraboya restaurant to... More 

Was this review helpful? Yes
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear luis h, Thank you for your kind comments, we are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our activities, since we work really hard to make sure our guests have an amazing time with us . Also, it is gratifying... More 

Sartell, Minnesota
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My experience here was not very good. Our flight was early and couldn't check into a room. Instead of them offering to lock up our things, they leave your luggage out on the steps out in the open and you carry around the rest. Within an hour or two my phone was stolen! When I tried talking to hotel staff... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Let me start this on a positive. My husband, myself and our children had a great vacation and there were aspects about the hotel that we loved BUT our expectations had to be adjusted after a day or two and we had to just decide to go with it. We are well traveled, European and we live in New York... More 

Was this review helpful? Yes 6
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear McVerry, Barceló Tucancun thanks you for leaving your stay feedback; it helps us improve our services. We hope you will give us another chance to show you the Barceló experience as it should be and also give you the service that you deserve. Will be a pleasure to assist you in your next visit. Kind regards, More 

Hotel Review Summarization

What travelers say

  • Mexican restaurant(6)
  • Very nice(5)
  • Ocean views(5)
  • Main pool(4)
  • Lobby bar(3)
Questions? Get answers from hotel staff and past guests. Ask a question

3,238 photos of this hotel

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Hotel & grounds (544)
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Pool/beach area (741)
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Room/suite (267)
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Dining (159)
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View from room (210)
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Bathroom (36)
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Family/play areas (48)
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Business center/function rooms (7)
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Videos (1)
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Amenities (35)
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Beach (9)
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Pool (18)
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Restaurants and Bars (37)
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Superior Lagoon View (22)
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Superior Sea View (25)
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The Hotel (31)
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Villa (65)

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View from room (10)
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Dining (10)
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Pool/beach area (11)
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Business center/function rooms (6)
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Hotel & grounds (14)
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Other (14)
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