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All 172 Cancun hotels

Barcelo Tucancun Beach

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km 13.5 | Lote 24, Cancun 77500, Mexico
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Barcelo Tucancun Beach
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71%
Ranked #53 of 172 hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
Frank C
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  • Room tips (183)
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2,281 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Four of us stayed from 16 jun for two weeks and had a fantastic time. The hotel was fantastic, the beach was stunning although the sea was too rough to swim it was great just stand there and get buffeted by the waves, the lifeguard did a good job ensuring everone was safe and obeyed the flags. The room 6048... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Barcelo Tucancun Beach offers great bang for the buck. The hotel is located on a beautiful part of the beach. The food is very good, and the staff are truly excellent. They were always happy to serve and make sure your having a wonderful time. Special recognition to Mitchell and Jaime, the pool staff. The bartenders and waiters Edgar Ramirez,... More

Was this review helpful? Yes 2
Tijuana, Mexico
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Where do I start: They try to charge me more for my reservation even thought the bill stated otherwise. Bad food in both restaurants. Every day, I had to put out the notice for the room to be cleaned otherwise, they wont do it. They didnt filled the minibar as supossed since I had an all inclusive reservation. The staff... More

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was skeptical at first because of the room they placed my girlfriend and I in but then I made a deal with the representative at the front desk and got the top floor oceanfront room for 80% off. From there it was a very nice stay. The food could have been better at the buffets but the food at... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

The only thing I would like to say is about the air conditioning, the rooms facing the lagoon, the air conditioning is very noisy and not let you sleep; and rooms facing the sea, the air conditioning did not work well; but the service throughout the hotel is excellent, housekeeping, staff working in restaurants,(especially all waiters in restaurants), bars, pools... More

Was this review helpful? Yes 1
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Guest, I would like to thank you for taking the time to record your feedback here on Tripadvisor. I appreciate the time and consideration for other travelers you have taken in sharing your opinions on the areas of the hotel that you enjoyed and those areas of which you feel that we could use improvement. I hope you give... More

Louisville, Colorado
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Overall I really enjoy staying at the Barcelo Tucancun. I feel like it is small enough that the staff get to know you and feel more like family. The hotel is also in a good place for shopping, catching buses, or just walking to a nearby restaurant if you so choose. Everything is easy access and close. I cannot say... More

Was this review helpful? Yes 1
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Andrea H Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about... More

Ocean City, New Jersey
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Our trip was from 7/14-7/18. The hotel was ok, and I wish I could give it 2.5 stars. We did not get the rooms we booked and there was no changing the rooms. Our room's air conditioner did not work well and they did not fix it. As it was tolerable, we did not fight it. The food was good,... More

Was this review helpful? Yes 1
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Jeon K Customer’s feedback is very important to us. I have reviewed this claim regarding your recent trip to our hotel and I am deeply sorry that you encountered issues during your stay. I assure you that all departments involved on this claim where well informed about it, corrective measures and evaluation will be taken. Once again, I reiterate... More

Lynchburg, Virginia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

From day one this hotel has been amazing. The staff is so friendly and helpful. The restaurants serve delicious food all day. And the hotel room is awesome. I had to contact the front desk for more coffee for the next day and never needed to call anymore for the week. They go out of their way to please you... More

Was this review helpful? Yes 4
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Guest, Thank you for your kind comments, we are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our activities, since we work really hard to make sure our guests have an amazing time with us Also, it is gratifying to receive... More

San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I stayed at the Barcelo Tucancun for a much too short birthday holiday from the 8th to the 11th of July. Don't believe every review you read about this place but take the opportunity to make your own judgment! My experience at this hotel will make me a repeat visitor to this property! Food really good at the specialty restaurants,... More

Was this review helpful? Yes 1
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Guest Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We were 6 in total, we went with our friends. We had an awesome time. The service was expectacular. We met an awesome team they were like our family. It was ester, Mercedes, Omar, lala, angel, fanny, rozy, Antonio, Guillermo, Alberto, Felix, Rafael. They were super awesome. I definitely recommend this hotel for a fun vacation with friends and family.

Was this review helpful? Yes 1
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Guest Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your... More

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Hotel Summarization (Beta)

What travelers say

  • Mexican restaurant(8)
  • Main pool(5)
  • Very nice(5)
  • Ocean views(5)
  • Friendly and helpful(3)
  • Lobby bar(3)

Additional Information about Barcelo Tucancun Beach

Address: Blvd. Kukulkan Km 13.5 | Lote 24, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Barcelo Tucancun Beach 3.5*
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Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort

2,587 photos of this hotel

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Expert photos: Taken by TripAdvisor travel experts

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Amenities (35)
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Beach (9)
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Pool (18)
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Restaurants and Bars (37)
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Superior Lagoon View (22)
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Superior Sea View (25)
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The Hotel (31)
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Villa (65)

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Other (7)

Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#29 Spa Hotel in Cancun #37 Top resorts Hotel in Cancun #42 On the Beach Hotel in Cancun
Hotel Class
Number of rooms
334

Questions & Answers

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