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Barcelo Tucancun Beach

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Blvd. Kukulkan Km 13.5 | Lote 24, Cancun 77500, Mexico
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Barcelo Tucancun Beach
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Barcelo Tucancun Beach
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2,852 reviews from our community

Traveler rating
    1,007
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    447
    219
    154
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver, CO
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed yesterday NEW

I chose this hotel because they had a "solo" rate, which is unusual for an all-inclusive. The good and very good: I never felt weird being alone at the resort. The staff was very friendly. Especially in the restaurants! Julio Rodriguez at Mallorca was very nice and welcoming, very professional and warm! The grounds of this hotel are beautiful. There... More 

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Miami, Florida
Top Contributor
114 reviews 114 reviews
49 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This was my first time ever staying at an all inclusive resort. Cancun is now a strip of hotels one right after the other, but each one large enough that you have a swath of beach for that hotel's guests. I loved the pool areas because there was the raucous one with the music and games and the nearby bar... More 

Was this review helpful? Yes 1
Clarkston, Michigan
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Resort was clean. Room was great. check in was smooth. The service we received from Nelly Martinez was excellent. not only did she wait on us for drinks.. but she took the time to offer great downtown attractions, give us suggestions on dinner, make drinks, serve drinks, make sure our area was free of empty glasses. it seemed as tho... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The Chef Silvano personally took us to a table and talked to us about the food from the buffet. He took the time to chat with us for a minute. Great location close to the night clubs and shopping center

Was this review helpful? Yes 4
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Tigresaul, Thank you very much for taking the time to share your positive feedback. We are glad to read that you had a great time with us and enjoy our restaurants. Also, thank you for your kind words regarding the staff, especially Chef Silvano. I will be sure to share you comment with him. We would be delighted to... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We've just came back from our holiday in this hotel. The staff are lovely and bend over backwards to accommodate especially Julio Rodriguez. Julio's customer service is premium and an asset to the hotel and restaurant. I'd recommend this hotel for great area, great beach and of course great staff. Thanks again.

Was this review helpful? Yes 4
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear Cherrypie, Thank you very much for staying with us and for taking the time to share your comment. We are delighted to read that you enjoyed your stay and appreciated the service provided by the staff. We look forward to your next visit. Kind regards, More 

Vancouver, Washington
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed for a weekend on our way back home from Belize and had a nice stay. We arrived late and the front concierge greeted us with a drink and took our suitcases up for us. Rooms were clean, had a stock of beverages in the mini fridge. The food we ate wasn't amazing but tasty. The breakfast buffet had... More 

Was this review helpful? Yes 3
mpgiesemann, Marketing Office at Barcelo Tucancun Beach, responded to this review

Dear nwobsessed, Greetings, thanks for choosing Barceló Tucancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future More 

Mexico City, Mexico
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked the hotel because it was the best rate at the time right after Spring Brake and was a few of the only ones that had some availability. It wasn't the cheapest but about mid range. We started up badly with the reception staff when we sent to a room with only 1 king bed when we were 3... More 

Was this review helpful? Yes 6
Edmonton, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a late review of mine, but I thought I'd review it! -Rooms: clean and always well kept. Beds were comfier compared to other resorts I've been to. -Staff: very helpful and entertaining. -Food: average. Nothing special, it was all the same. -Beach: amazing! I've been to Cabo and the Mayan Riviera, but this beach was probably my favorite... More 

Was this review helpful? Yes 6
Ricardo R, Gerente at Barcelo Tucancun Beach, responded to this review

Dear Myra J from Edmonton Canada; Greetings from Barceló Tucancun Beach!!! Thank you so much for taking your time writinng you lived experience with us. Nothing makes us happier than to learn that the service provided was surpassing your expectations and our guests receive the quality service they deserve. We truly hope to see you again, we will be more... More 

Manchester, United Kingdom
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely hotel right on the beach Massive pool's Lots of restaurants and bars Food nice Shopping complex not far Bus ride to centre Staff all friendly and polite Very clean facilities Double double bed Massive rooms a sea view is a must Family's Couples

Was this review helpful? Yes 7
Ricardo R, Gerente at Barcelo Tucancun Beach, responded to this review

Dear 19KS82 from Manchester UK, Greetings from Barceló Tucancun Beach!!! We are so happy to received your live evidence of your holidays, nothing makes us happier than to learn that the service provided was surpassing your expectations and our guests receive the quality service they deserve. We truly hope to see you again, we will be more than honored to... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Love it so much there rooms. Everthing awesome everything about there was good we had alot fun don't wait guys just go there.... Enjoy not even one thing. I f8nd wrong in the resort even staff was awesome... 😀 😀 😀 😀

Was this review helpful? Yes 3
Ricardo R, Gerente at Barcelo Tucancun Beach, responded to this review

Dear Guest; Greeting from Barceló Tucancun Beach! Thank you so much for taking the time to write your comments about your recent stay in our property during your holidays and also for sharing your impressions about our staff assistance, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing your expectations and our... More 

Hotel Review Summarization

What travelers say

  • Mexican restaurant(6)
  • Very nice(5)
  • Ocean views(5)
  • Main pool(4)
  • Lobby bar(3)
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2,920 photos of this hotel

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Pool/beach area (672)
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Dining (137)
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Amenities (35)
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Beach (9)
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Pool (18)
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Restaurants and Bars (37)
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Superior Lagoon View (22)
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Superior Sea View (25)
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The Hotel (31)
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Villa (65)

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Dining (5)
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Pool/beach area (8)
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Business center/function rooms (5)
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Hotel & grounds (8)
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Family/play areas (1)
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Other (2)
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