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Solymar Beach & Resort

Blvd. Kukulkan Km. 18.7 | Zona Hotelera, Cancun 77500, Mexico
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Solymar Beach & Resort
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Ranked #146 of 178 Hotels in Cancun
A recent review
3 of 5 stars Reviewed February 15, 2015
MJLRochester_NewYork Rochester,New York
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819 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Solymar Beach & Resort
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 5, 2015 via mobile

Only staff Carlos whi at the bar making burgers, was super super nice!!! The rest of the staff would not even care. No help with bags, no greeting, not helpful and very rude! We found bugs flying in the room and one roach. Not hot water, try to call and phone was not calling or dialing tone. The beds are... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 1, 2015

Worse hotel I've ever stay no entertainment, bar closes at 10.30 at night, suppose to all inclusive u couldn't get anything to eat or drink after 10.30 at night till 7.30 in the morning the rooms were very basic very dirty rusty shower, broken toilet seat, cracked floor tiles, the pool also had cracked tiles so u had to be... More 

Was this review helpful? Yes 1

Travelers are raving about these Cancun hotels

Rochester,New York
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 15, 2015

We stayed there for two nights in a privately rented condo. The entire complex is dated and tired looking. There is a lot of defered maintenace needed.There are better choices in Cancun.The on site restaurant is not recommended so we didnt even try it. If you have difficulty managing stairs this is not the place for you.

Was this review helpful? Yes 1
Las Vegas, Nevada
1 review
3 of 5 stars Reviewed February 8, 2015

The hotel was nice, clean, great ocean view, We had a bad,scary experience with one of the managers when the elevator was not working. I am recovering from a broken leg and cannot use stairs, so we made sure when booking they had elevators. One day the elevator was not working and we asked how long would it take if... More 

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Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 22, 2014

Most travelers do not realize that the property has an independent hotel operation that includes less than half of the rooms. The private owners have beautiful remodeled rooms and a rental pool separate from the Hotel. Well equipped room that are beautifully upgraded. The hotel restaurant and front desk are run by the Hotel not the rental pools nor owners.... More 

Was this review helpful? Yes 9
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 19, 2014

We booked a room here and had an very bad experience. Rose Van Dee had surgery on her knee and couldn't walk up 3 flights of stairs. I went up to the front desk where manager Julio waved me off when I first asked him to fix the elevator that wasn't working. So I went downstairs and waited another 15... More 

Was this review helpful? Yes 7
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 8, 2014

After reading some of the reviews here, we gave this hotel a chance thinking surely it couldn't be that bad? We were so wrong and this has really ruined our holiday.. On arrival we were shown to our room by a very nice man who carried our luggage (although he waited for a tip, like he was expecting one) we... More 

Was this review helpful? Yes 5
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 7, 2014

our first trip to Mexico celerbrating our 25th wedding anniversary what a Big mistake. Teletext railroaded me into the Solymar not telling me they don't like or cater for the English no tea or coffee facilities in the rooms, never again would I go all inclucsive only options for daytime drinks were cocktails or crappy beer the food left out... More 

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 24, 2014

I read the previous reviews and I honestly thought that they were exaggerated or that the reviewers were just hard to please, not the case. The best thing about this hotel is the view and the beach, everything else is a total bust. It rained every night and the hallways would have a mini flood, I had a HORRIBLE sewer... More 

Was this review helpful? Yes 2
Santa Cruz, California
Reviewer
5 reviews 5 reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed September 5, 2014

Room I stayed was a suite with master bedroom and living room with no door between the two. Light fixtures were hanging out the ceiling with live wires showing in the bathroom. The AC drips water on your head while you are on the toilet.. Other then that the staff is nice.

Was this review helpful? Yes 3
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