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Solymar Beach & Resort

Blvd. Kukulkan Km. 18.7 | Zona Hotelera, Cancun 77500, Mexico
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1 room 1 guest
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Solymar Beach & Resort
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849 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Berkhamsted, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

If you like large sterile international hotels then this is not the place for you. However, if you want a smaller hotel with local flavour and very friendly & helpful staff then you will be comfortable here and enjoy your stay. The hotel is a little run down (shabby chic) with basic facilities, but the rooms are spacious and clean.... More 

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2 reviews
1 of 5 stars Reviewed 3 weeks ago

Solymar has a great location, but the rooms are ugly, the service is the worst thing of the hotel. They have to improve a lot of things. You don't feel comfortable and relax in this hotel. You don't want to deal with the lobby people, because they are rude and if you ask for something, they never do it. A... More 

Was this review helpful? Yes
Gerencia G, Gerente at Solymar Beach & Resort, responded to this review

Thank you for your comments and your preference , as you refered we are a 3 stars hotel with basic rates and services with a high quality and service on a privileged area; we are for who is looking rest, spend time with the family or friends; who is looking save money and enjoy tours or Cancun´s night life; we... More 

Travelers are raving about these Cancun hotels

Nampa, Idaho
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We rented one of the Condos and it was all great. Everything you needed to cook was there and the beds were comfortable. Tony the entertainer made us feel very welcomed and he was very helpful. The place was clean and the view was amazing. Just greatful to make memories with my love ones.

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Gerencia G, Gerente at Solymar Beach & Resort, responded to this review

Thank you for your preference and your comments about your stay in Solymar and Cancun México. More 

Loveland, Colorado
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

My friend and I booked an all inclusive stay at the Solymar Beach Resort through groupon. We thought we were getting a great deal because the "pictures" on the Solymar website looked good. It started with us having to lug our bags up 25 steps to get to the lobby- no help whatsoever. When we checked in I asked if... More 

Was this review helpful? Yes 2
Gerencia G, Gerente at Solymar Beach & Resort, responded to this review

First at all thank you for your preference; Solymar Cancun is a 3 stars hotel located in a privileged area loved for people who want to spend real time with the family without the big noise and crowded places, for who has a short budget or just is looking to save money and spend more money on tours and night... More 

Cardiff
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed here for 4 nights as we were on tour of Mexico, we stayed here as it was close to the airport which was quite handy, we paid for a room upgrade but please before you do that ask to see the room first, we were nearly conned out of £125 for the room we originally paid for, we... More 

Was this review helpful? Yes 1
Gerencia G, Gerente at Solymar Beach & Resort, responded to this review

Thank you for choose us, we really appreciate all your comments and we will take care about our menu at restaurant for breakfast such is buffete style and also you can order eggs on your own style or quesadillas, they are prepared right there hot and ready for your table. About front desk they sell upgrade subject to availability, we... More 

La Marque, Texas
2 reviews
3 of 5 stars Reviewed July 28, 2015

When I go on vacation to a beach, I know I am going to spend my time outside of the room and on the beach. What I look for when vacationing is an inexpensive all inclusive hotel with decent AC, a clean room, and edible food. For the most part, this hotel fit our needs. We had to change rooms... More 

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Gerencia G, Gerente at Solymar Beach & Resort, responded to this review

Thank you for your visit and your comments. Regards More 

Saint Louis, Missouri
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed June 29, 2015

Arrived 2 hours early for check in. Said the room wouldn't be ready till 3. That's cool. No problems there. My problem is that they said they were "getting it ready" and when we got to the room I stripped down the bed to find knotted up hair balls. Clearly they didn't even bother changing the sheets. The music playing... More 

Was this review helpful? Yes 4
Gerencia G, Gerente at Solymar Beach & Resort, responded to this review
Google Translation

Gracias por sus tiempo, trabajamos en sus comentarios More 

Progreso, Mexico
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 16, 2015

My wife and I decided to take a mini vacation 4 days 3 nights in Cancun and friends of ours decided to join us. We booked two rooms with the all inclusive option. It came down to 2 budget priced choices and when I read the reviews on each they were about equal until I filtered for the past year.... More 

Was this review helpful? Yes 4
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 11, 2015

Ive been there for 2 week and the place is great, the beach, their rooms and everything completly good enough, looking forward to go back to Cancún................................................................................

Was this review helpful? Yes 1
Gerencia G, Gerente at Solymar Beach & Resort, responded to this review
Google Translation

Muchas gracias por elegirnos y su visita, le esperamos de regreso muy pronto, saludos More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 7, 2015

I booked 2 rooms for a good price but that was the only good thing about it. First of all the AC was old and broken. We asked them to fix it and after 3 attempts of them supposedly fixing it we gave up and spent 7 hot sweaty nights there. The food was very insipid and the lobby service... More 

Was this review helpful? Yes 1
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