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Hotel Ramada Cancun City

Avenida Yaxchilan 41, Cancun 77500, Mexico
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Best prices for: 1 room 1 guest
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Hotel Ramada Cancun City
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Hotel Ramada Cancun City
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171 reviews from our community

Traveler rating
    42
    70
    30
    16
    13
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37
64
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
  • All months
    (171)
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    (59)
  • Jun-Aug only
    (27)
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    (18)
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    (67)
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Rome, Italy
Top Contributor
78 reviews 78 reviews
10 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Over the years, we have stayed several times at this hotel (normally when in transit to another country). It is infinitely better than any of the soulless hotels scattered around the airport. Everything is immaculately clean - the bed linen, the room, the dining area etc. Even though most speak only a little English, the staff were delightful and helpful.... More 

Was this review helpful? Yes
Jorge S, Director de Recepción at Hotel Ramada Cancun City, responded to this review

Dear Benson149, Thank you for taking some of your time to write this review, we are happy to learn that you keep enjoying your stays with us through all of this years and we hope to have your preference many years more. More 

Newcastle, Australia
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 5 weeks ago

This is my 4th visit to Mexico, it is my favourite country of the 13 I have traveled to so far, and of the many hotels and B&Bs I have used this was easily the worst experience. Unlike Omgrocketz I would not go so far as to say they are racist but, in a city which only exists because of... More 

Was this review helpful? Yes
Jorge S, Director de Recepción at Hotel Ramada Cancun City, responded to this review

Dear LaVida Global, Thank you for taking some of your valuable time to write a review on us and we are deeply sorry to learn that your stay with us wasn't a good experience. I want to let you know that the english language issue is already solved and we don´t want you to keep the wrong impression about the... More 

Travelers are raving about these Cancun hotels

Anchorage, Alaska
Senior Contributor
45 reviews 45 reviews
33 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed April 11, 2015

We enjoyed our stay at Ramada. From checkin the staff was helpful with restaurant recommendations and directions. The room is large and very nice from the bed to the bathroom. The common areas on the ground floor looked nice as well as the pool area. We were walking distance to Mercado 28 and to the Pik NIk restaurant we wanted... More 

Was this review helpful? Yes
Jorge S, Director de Recepción at Hotel Ramada Cancun City, responded to this review

Dear Alaska1986, We are glad to hear that you enjoyed your stay at Ramada Cancun City Hotel, we have the best location in town and our staff is always ready to help and make you feel like home. More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 5, 2015

The worst hotel ever! Very racist! Cant even speak English. Terrible service. They lock us out of our room and never clean it. They watch everything we do like we're criminals. So expensive and charge for everything! Never again hotel "RAMADA" Very unhappy customers 😡

Was this review helpful? Yes 3
Jorge S, Director de Recepción at Hotel Ramada Cancun City, responded to this review

Dear Omgrocketz, First of all, please accept our apologies it was never our intention to make you feel that way. Regarding to the issue of the languages spoken, I'd like to let you know that we are taking some actions to correct this situation and deliver the right service that all of our guests deserve. More 

Minnesota
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 3, 2015

Our friends booked this hotel through their RCI, so we booked there also. What a huge mistake! I would never book a room in this place EVER again! The rooms stunk like musty old gym socks and a dead cockroach in the hall really turned me off! After checking 3 different rooms, we finally decided on the room with the... More 

Was this review helpful? Yes 2
Jorge S, Director de Recepción at Hotel Ramada Cancun City, responded to this review

Dear God_Bless_America81, Your feedback is really appreciated by our staff, it points us some opportunity areas that we can work at. We hope you to consider coming back to our property and let us make it right for you this time, in case you do please let me know and I'll be glad to personally assist you. Sincerely yours, Jorge... More 

Mount Pearl, Canada
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed April 2, 2015

We stayed one night at this hotel to get a better flight home from the Mayan Riviera. The room was clean, big enough, nice TV. The bed was very uncomfortable - too hard & not enough sheets/blankets. We had a view of the pool which was nice, with a "Juliet" balcony (no room for chairs).Breakfast was offered at $12 USD... More 

Was this review helpful? Yes
Jorge S, Director de Recepción at Hotel Ramada Cancun City, responded to this review

Dear Trish-Doug, Thank you for taking the time to write a review on our hotel. In deed, the hotel location is one of our many advantages and about the beds, we are already working on a mattresses replacement plan. More 

Luxembourg City, Luxembourg
Top Contributor
100 reviews 100 reviews
35 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed March 31, 2015

Basically, that's how it goes: you go in, you check-in, you sleep, you shower, you go out, the cleaning staff make your room, you check out, thank you, good bye, hope to see you soon. This hotel feels like a supermarket. No smiles, no frills, no excitement whatsoever. You had to see the face of the guy that checked us... More 

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Tlalnepantla, Mexico
2 reviews
5 of 5 stars Reviewed February 17, 2015

We spent holiday time there and we choose to stay at this hotel because we found it very convenient mainly because of its location. I consider we got more than expected because of the price (it is an affordable hotel) but we were glad to receive really good service from the staff; also, the facilities were clean and comfortable.

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Phoenix, Arizona
Contributor
17 reviews 17 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 10, 2015

This hotel was situated in the heart of the downtown area close to parks, markets, restaurants and good bars. The hotel was very clean and the maid service was quite good each day. The beds were comfortable and not like laying on concrete as in many Mexican hotels. We did not try the restaurant, because there were just too many... More 

Was this review helpful? Yes 2
Mecosta, Michigan
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 3, 2015

We actually live on Isla Mujeres and decided to do some shopping and night life in Cancun , the hotel was near some very good restaurants and dance bars ,so it was a good location , Hotel was clean but the pool was pretty shaded do to its location (the hotel surrounds it) so a laying out in the sun... More 

Was this review helpful? Yes 1
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