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Hotel Ramada Cancun City

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Avenida Yaxchilan 41, Cancun 77500, Mexico
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Hotel Ramada Cancun City
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Hotel Ramada Cancun City
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184 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (184)
  • Mar-May only
    (59)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (67)
All months
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for two nights recently. The room was clean and comfortable, with good pillows and mattress. There is a shuttle bus every day that you can get for free to the Mandala Beach Club which is good. There are good places to eat and drink nearby. The staff were great and the breakfast was excellent!

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Uppingham, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for a couple of nights when we first arrived in Cancun. The staff couldn't have been friendlier or more helpful. The rooms were spacious and clean and there was wifi throughout the hotel. There is also a cute little pool of you don't fancy venturing too far a field. Breakfast is very good and well worth the... More 

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Bergen, Norway
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My brother and I stayed here for 6 nights while travelling along the Riviera Maya in June 2015. First the positives: The staff was friendly and helpful. Room was decent and clean, with hot showers and A/C. The Wi-Fi connection was excellent. The location was very good. It's a mere 5-10 minutes walk to both the ADO bus station and... More 

Was this review helpful? Yes
Jorge S, Director de Recepción at Hotel Ramada Cancun City, responded to this review

Dear nils1k, Thank you very much for taking some of your time to write such a complete review on our property, I'm glad that you liked the location of the hotel and that you enjoyed the beach club at the hotel zone, on the other hand, I'm sorry to learn that your room was noisey if we'd have known that... More 

London, United Kingdom
1 review
3 of 5 stars Reviewed June 21, 2015

I stayed here for a total of three nights. The hotel itself is spotlessly clean and the rooms have everything you will need - TV, iron, coffee machine. The hotel is located in downtown Cancun which unless you are visiting somewhere here i can think of no reason to come to this part of town - pretty much everything to... More 

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Jorge S, Director de Recepción at Hotel Ramada Cancun City, responded to this review

Dear everpaul, Thank you for your comments on our hotel, we are glad that you found it clean and comfortable, our location makes us the best choice in downtown because we are on the avenue where you are going to find some good restaurants and sports bars, we are just 5minutes away from the bus station, market 28 and "las... More 

Washington DC, District of Columbia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 30, 2015

The hotel has a "miami" feel to eat. The food and drink were great. The pool is just right for the location. Close to the bus station and local restaurants and shop. A quick ride to the Coco Bongo area. The staff was incredibly nice and caring. I was traveling alone and checked in with them regularly about my whereabouts.... More 

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Jorge S, Director de Recepción at Hotel Ramada Cancun City, responded to this review

Dear CharleesAngelle, Thank you for writing a review on us, we are very happy to know that you enjoyed staying at our property and hope to see you again soon. More 

Rome, Italy
Level Contributor
83 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed May 4, 2015

Over the years, we have stayed several times at this hotel (normally when in transit to another country). It is infinitely better than any of the soulless hotels scattered around the airport. Everything is immaculately clean - the bed linen, the room, the dining area etc. Even though most speak only a little English, the staff were delightful and helpful.... More 

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Jorge S, Director de Recepción at Hotel Ramada Cancun City, responded to this review

Dear Benson149, Thank you for taking some of your time to write this review, we are happy to learn that you keep enjoying your stays with us through all of this years and we hope to have your preference many years more. More 

Newcastle, Australia
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed April 19, 2015

This is my 4th visit to Mexico, it is my favourite country of the 13 I have traveled to so far, and of the many hotels and B&Bs I have used this was easily the worst experience. Unlike Omgrocketz I would not go so far as to say they are racist but, in a city which only exists because of... More 

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Jorge S, Director de Recepción at Hotel Ramada Cancun City, responded to this review

Dear LaVida Global, Thank you for taking some of your valuable time to write a review on us and we are deeply sorry to learn that your stay with us wasn't a good experience. I want to let you know that the english language issue is already solved and we don´t want you to keep the wrong impression about the... More 

Travelers are raving about these Cancun hotels

Anchorage, Alaska
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed April 11, 2015

We enjoyed our stay at Ramada. From checkin the staff was helpful with restaurant recommendations and directions. The room is large and very nice from the bed to the bathroom. The common areas on the ground floor looked nice as well as the pool area. We were walking distance to Mercado 28 and to the Pik NIk restaurant we wanted... More 

Was this review helpful? Yes
Jorge S, Director de Recepción at Hotel Ramada Cancun City, responded to this review

Dear Alaska1986, We are glad to hear that you enjoyed your stay at Ramada Cancun City Hotel, we have the best location in town and our staff is always ready to help and make you feel like home. More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 5, 2015

The worst hotel ever! Very racist! Cant even speak English. Terrible service. They lock us out of our room and never clean it. They watch everything we do like we're criminals. So expensive and charge for everything! Never again hotel "RAMADA" Very unhappy customers 😡

Was this review helpful? Yes 3
Jorge S, Director de Recepción at Hotel Ramada Cancun City, responded to this review

Dear Omgrocketz, First of all, please accept our apologies it was never our intention to make you feel that way. Regarding to the issue of the languages spoken, I'd like to let you know that we are taking some actions to correct this situation and deliver the right service that all of our guests deserve. More 

Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 3, 2015

Our friends booked this hotel through their RCI, so we booked there also. What a huge mistake! I would never book a room in this place EVER again! The rooms stunk like musty old gym socks and a dead cockroach in the hall really turned me off! After checking 3 different rooms, we finally decided on the room with the... More 

Was this review helpful? Yes 2
Jorge S, Director de Recepción at Hotel Ramada Cancun City, responded to this review

Dear God_Bless_America81, Your feedback is really appreciated by our staff, it points us some opportunity areas that we can work at. We hope you to consider coming back to our property and let us make it right for you this time, in case you do please let me know and I'll be glad to personally assist you. Sincerely yours, Jorge... More 

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