We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 172 Cancun hotels

Hotel Plaza Kokai

3.0 of 5 Hotel   |   Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico
Hotel amenities
Save Saved
You added Hotel Plaza Kokai to your Saves list
Hotel Plaza Kokai
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
Ranked #110 of 172 hotels in Cancun
A recent review
3 of 5 stars Reviewed July 26, 2012
AustraliaOwen Newcastle, Australia
  • Reviews (58)
  • Photos (31)
  • Amenities
  • Room tips (2)
  • Location
  • More
Write a Review

58 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
There are newer reviews for Hotel Plaza Kokai
See the most recent reviews
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 15, 2013

This hotel is not good at all. We found ants in the room, internet was not working, no soap in the room, Etc If you kind avoid this hotel Staff was unhelpfull. Couldnt print my boarding pass. Nowhere to park the car nearby.

Was this review helpful? Yes
Newcastle, Australia
Top Contributor
78 reviews 78 reviews
28 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 26, 2012

We stayed here for 3 nights, which included continental breakfast, but this is not the normal continental; you get 1 small juice, some toast & spread and 1 cup of coffee or tea. There is no cereal and do not ask for extra juice as 1 small glass is all you get. Some of the staff are great, while others... More

Was this review helpful? Yes 1
Memphis, Tennessee
Top Contributor
112 reviews 112 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed December 22, 2011

Inexpensive and <30 minutes from CUN airport. Large, clean, quiet rooms though the furniture and bath design are dated. Free light breakfast, free parking, free internet. Note that when bililng to a US credit card, the room rate was converted to USD using a fixed exchange of 13 which seemed odd, but was not unreasonable and the charge for one... More

Was this review helpful? Yes
Orlando, FL
Top Contributor
90 reviews 90 reviews
50 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed December 13, 2011

We got a cheap rate (December 11 2011) ~$60, including continental breakfast for 2 people. Positive: -Continental breakfast included (coffe, juice or fruit, bread+ spread.) -Good air conditioning, and TV with lots of channel, hot water -we were able to park right in front (free parking) -fast checkout -Elevator -room had super fast wireless *If you like Japanesse food, right... More

Was this review helpful? Yes
New York, NY
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 22, 2011

This place was really gross. The room had textured white washed walls with some drips and stains on the walls. The bed was well worn and the coverlet was old and faded. The lighting was dim and I believe flourescent. The batheroom tub had stains and backed up when we took a shower. The water started running brown, though it... More

Was this review helpful? Yes
San Francisco
Top Contributor
67 reviews 67 reviews
31 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed April 11, 2010

Kokai Plaza has a great central location (in el Centro close to bus station). The hotel's rooms are adequate - somehow the air conditioning never really functioned well. Tile floors and hard beds probably resemble every other budget hotel in Mexico. But room was clean and had bottled water. Pool is very small and not so clean. Restaurant attached serving... More

Was this review helpful? Yes 1
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 3, 2009

This was an ideal room for what we needed-A hotel near the bus station and the centre of town. The hotel was friendly, clean and comfortable. We Paid about 700 pesos and that included a full breakfast and air conditioning in the rooms. They also let us keep our bags behind reception while we explored downtown.

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 31, 2008

Friendly and helpful staffs. Help us with making a lot of arrangements. Convenient location. Easy walk to bus station and downtown restaurants. Amenities commensurate with price. We basically used the hotel as our base for exploring the attractions in surrounding areas. The hotel staff help us get rental car in which we drove to Chichen Itza, Ek Balam, Coba, Tulum,... More

Was this review helpful? Yes 2
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 20, 2008

I paid $39 per night for three nights via Hotwire, and to be honest if I'd paid much more than that I would've been gutted! Room 203. Pros: Location. Just a three minute walk from the R1 bus stop to take you to the Zona Hotelera if you wish. To get to the main strip takes about 15 to 20... More

Was this review helpful? Yes 1
A TripAdvisor Member
4 of 5 stars Reviewed April 3, 2006

Clean-towels are birds and toilet paper roses--fast room service--reasonable prices for drinks and food in restaurant and room service: Great lounge with live musica--very friendly staff-plan to return

Was this review helpful? Yes 2
Owners: What's your side of the story?
If you own or manage Hotel Plaza Kokai, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hotel Plaza Kokai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Plaza Kokai

Address: Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Plaza Kokai 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Priceline, Tingo, Hotels.com, BookingOdigeoWL, Despegar.com, HostelWorld, HostelBookers, Venere and Otel so you can book your Hotel Plaza Kokai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Plaza Kokai Hotel

31 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (6)
Hotel & grounds (3)
Room/suite (1)
Bathroom (1)
Other (1)

Management photos: Courtesy of the property manager

All management photos (26)
Hotel & grounds (6)
Dining (2)
Room/suite (7)
Pool/beach area (1)
Other (10)


Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Hotel Plaza Kokai is located in the city of Cancun, which is often referred to as the Mexican Caribbean. Cancun is in Quintana Roo, on the Yucatan Peninsula. For a good night’s sleep, each room in Hotel Plaza Kokai is air-conditioned, and furnished with a cozy bed, hair dryer, wireless Internet access, luggage rack, and private toilet and bath. Accommodations further have a writing desk and chair. Hotel Plaza Kokai in Cancun warmly welcomes every business and leisure traveler into its safe and amply furnished confines. ... more   less 
Number of rooms

See which rooms travelers prefer