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Hotel Plaza Kokai

Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico
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Hotel Plaza Kokai
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78 Reviews from our TripAdvisor Community

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Traveler rating
    8
    26
    22
    13
    9
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15
29
9
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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St-Livres, Switzerland
1 review
1 of 5 stars Reviewed 3 days ago NEW

What a surprise: after making a booking on the despegar.com web site, we arrived at the receptionist who simply tell us he has no reservation. We can imagine that an issue happen with the reservation system, but even with the printout of the booking in front of him he hadn't want to try to understand, to help or to call... More 

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1 review
2 of 5 stars Reviewed February 19, 2015

Once we landed at the airport, walked out and there were a lot of people hustling. Which is expected. We over paid a shuttle 680 pesos to get to our hotel. Later to find out is only 64 pesos per person for the bus. Everyone kept saying 100 pesos per person for the bus, don't listen to them. Cabs are... More 

Was this review helpful? Yes 1

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12801
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed January 18, 2015

Good location,decent room. Desk staff completely apathetic to your needs. Construction noise during the day and loud music until 3 am from the nightclub downstairs at night.Run do not walk from this hotel

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Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 27, 2014

room was excellent , quiet , clean , high quality linen , towels etc . can walk to the ADO bus terminal 2 blocks away , can walk to shops and restaurants , restaurant in hotel seemed expensive and booking the room on the net was considerably cheaper than if you walked in to book ,

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Adelaide, Australia
Level Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed August 23, 2014

I stayed at this Hotel for 2 nights in June 2014. The hotel was average. Good points - room was big and the shower/bathroom was big. The downside - the breakfast was below average and expensive. The staff had attitude problem especially when I request something. In addition, no good restaurants close by apart from the pub next door so... More 

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Belgium
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 11, 2014

One of the only hotels that are a lot better in reality than on photo.good location close to the bus terminal. Very good value for this price. I can recommend it if you don't have the budget to go to zona hotelera.

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St. Paul/ Minneapolis
Level Contributor
90 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed April 4, 2014

This hotel had a nice room. It was very spacious which is a must when traveling with a toddler. The front desk was nice. The pool was nice looking but not heated so we only dared to dip into it once. The rooftop terrace was amazing and I was disappointed that I didn't discover it until the last day. There... More 

Was this review helpful? Yes 2
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 24, 2014

We were surprised with how comfortable and clean the bedroom and bathroom were. Excelent location for people who want to go everywhere, eat near the hotel and not stay only in the hotel. It is very close to the main bus station in town, it is within walking distance from restaurants, grossery store, and convenience stores. What you see is... More 

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Tel Aviv, Israel
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 17, 2014

horrible bathroom, horrible smell, horrible bed sheets. Just horrible. The only possitive thing is the nice people, location & Starbucks which is located a few minutes walking from the hotel. Besides if you can avoid this place- do so.

Was this review helpful? Yes 4
Rochester, New York
Level Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed February 13, 2014

Stayed 3 weeks in this downtown hotel. Very convenient to everything, 2 blocks from the central bus station, about a mile from the Walmart, 2 blocks from the central bus stop to get the bus to the hotel zone an beaches, nearby restaurants. Nice clean hotel, aways someone cleaning, or painting. Doing lots of maintenance. Rooms have 2 double beds,... More 

Was this review helpful? Yes 2
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