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All 175 Cancun hotels

Hotel Plaza Kokai

3.0 of 5 Hotel   |   Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico
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Ranked #117 of 175 hotels in Cancun
A recent review
4 of 5 stars reviewed 2 weeks ago
fohres St. Paul/ Minneapolis
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53 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
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English first
St. Paul/ Minneapolis
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel had a nice room. It was very spacious which is a must when traveling with a toddler. The front desk was nice. The pool was nice looking but not heated so we only dared to dip into it once. The rooftop terrace was amazing and I was disappointed that I didn't discover it until the last day. There... More

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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We were surprised with how comfortable and clean the bedroom and bathroom were. Excelent location for people who want to go everywhere, eat near the hotel and not stay only in the hotel. It is very close to the main bus station in town, it is within walking distance from restaurants, grossery store, and convenience stores. What you see is... More

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Tel Aviv, Israel
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

horrible bathroom, horrible smell, horrible bed sheets. Just horrible. The only possitive thing is the nice people, location & Starbucks which is located a few minutes walking from the hotel. Besides if you can avoid this place- do so.

Was this review helpful? Yes 2
Upstate NY
Top Contributor
72 reviews 72 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 13, 2014

Stayed 3 weeks in this downtown hotel. Very convenient to everything, 2 blocks from the central bus station, about a mile from the Walmart, 2 blocks from the central bus stop to get the bus to the hotel zone an beaches, nearby restaurants. Nice clean hotel, aways someone cleaning, or painting. Doing lots of maintenance. Rooms have 2 double beds,... More

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 16, 2014 via mobile

We stayed in plaza kokai for 3 nights. Every morning at 8am we were woken up to the sound of renovation in the room next door. The noice continued the whole day and it was impossible to stay in our room during the daytime. This was particularly annoying because of our jetlag from our 8 hours time difference. When we... More

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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 12, 2014 via mobile

Stayed there for two weeks. The location is excellent-close to the bus station, supermarket, shops, restaurants.The r1 bus stop to the hotel zone is close by too. You can even get a mini-bus to playa del carmen and puerto morales just a five minute walk away. The hotel was clean. The staff was very friendly and helpful. The food was... More

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Yellowknife, Canada
Top Contributor
54 reviews 54 reviews
28 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 2, 2013

for those who travel by bus, the ADO station is only a couple of street crossing away. I also booked over the internet, cancelled and rebooked, no problem they accommodated my changes. the price is reasonable and the hotel well designed

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Senior Contributor
22 reviews 22 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 12, 2013

nice location downtown cancun,take the bus from the airport and 5 min walk to this hotel,nice location,safe area,quite,grocery 5 min walk,main bus terminal 5 min walk,great shopping at market 28 for gifts 15 min walk,free breakfast,always the same everyday but ok,wi-fi not very good but mcdonalds is 5 min walk also ,good price for downtown,nice staff,

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19 reviews 19 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 15, 2013

This hotel is not good at all. We found ants in the room, internet was not working, no soap in the room, Etc If you kind avoid this hotel Staff was unhelpfull. Couldnt print my boarding pass. Nowhere to park the car nearby.

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Additional Information about Hotel Plaza Kokai

Also Known As:
Plaza Kokai Hotel
Address: Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #117 of 175 hotels in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Plaza Kokai 3*
Official Description (provided by the hotel):
Hotel Plaza Kokai is located in the city of Cancun, which is often referred to as the Mexican Caribbean. Cancun is in Quintana Roo, on the Yucatan Peninsula. For a good night’s sleep, each room in Hotel Plaza Kokai is air-conditioned, and furnished with a cozy bed, hair dryer, wireless Internet access, luggage rack, and private toilet and bath. Accommodations further have a writing desk and chair. Hotel Plaza Kokai in Cancun warmly welcomes every business and leisure traveler into its safe and amply furnished confines. ... more   less 
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