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All 174 Cancun hotels

Celuisma Imperial Laguna Cancun

2.0 of 5 Hotel   |   Quetzal N.11 Club De Golf | Boulevard Kukulcan Km. 2.5, Cancun 77500, Mexico
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Celuisma Imperial Laguna Cancun
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Ranked #139 of 174 Hotels in Cancun
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154 reviews from our community

Traveler rating
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    36
    39
    23
    46
See reviews for
25
35
12
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 1, 2014

You definitely get what your pay for and we had no surprises here. We were not expecting much and didn't get much but for the money paid we were very happy. I think we paid about £100 for 7 days here! Yes, its pretty ropey but its clean enough and did the job. The air con worked fine and we... More

Was this review helpful? Yes 1
Perth, Australia
Top Contributor
55 reviews 55 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 7, 2014

We stayed here one night when we arrived in Mexico. The rooms are very basic, but the aircon worked really well and the beds were comfy enough. The pool is nice and breakfast is also ok. Wifi is only available in lobby, not in rooms as advertised and brown water and out of the shower but for the basics is... More

Was this review helpful? Yes 1
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 30, 2014

I booked this through hostelworld. When I arrived the prices were completely different and they wanted more money. I had a room with a pool view... Only if you stood on a wobbly chair and put your head through the trees. Every pillow cover had stains on. No internet access as advertised. Brown water came out of the shower when... More

Was this review helpful? Yes 5
Jose Maria P, Guest Relations Manager at Celuisma Imperial Laguna Cancun, responded to this review

Based on your review, it seems that our property did not meet your expectations. Basing your review in 30 minutes stay at the hotel does not provide an objective reference for future guests. More

Zürich
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 13, 2014

We actually had a good 2 weeks stay at Imperial Laguna. Edy at the reception desk is great and always helpful. In the beginning we had some problems with the shower but they were fixed within a day. Unfortunately the hotel description on some OLTAs is not in line with the reality (do not book with Orbitz / Ebookers as... More

Was this review helpful? Yes 3
Ontario
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 10, 2014

Based on the price paid (via Expedia flight + hotel deal) I found the accommodation to be basic, but clean and comfortable. The air conditioning worked very well, however the shower took some time to reach the correct temperature and the wi-fi was very intermittent. The hotel staff however were very friendly and did their best to assist. I would... More

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West Palm Beach, Florida
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 6, 2014

When I went to check in at this hotel approximately 10pm I was told I could not stay there. The reason was that the front desk did not have my booking conformation. I pulled it up on on my phone showing that I had booked and paid for the room. He said he would not give us a room unless... More

Was this review helpful? Yes 2
Jose Maria P, Guest Relations Manager at Celuisma Imperial Laguna Cancun, responded to this review

Apparently your booking was not processed by the agency and our staff at the reception desk did the best to find it without success. We apologize for alla the incoveniences and suggest our customers to verify the effective reservation with their travel agency. More

Victoria, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 21, 2014

this hotei is nothing like the ad. Starting with the room key not working on check in so some boy got us in to see no kitchen as promoted mold and mildew stench , no a.c. as promotrd, stainded sheets, filthy bathroom mith black mold and gross shower. We would not even stay one night in this dump. To top... More

Was this review helpful? Yes 3
Jose Maria P, Guest Relations Manager at Celuisma Imperial Laguna Cancun, responded to this review

Imperial Laguna is not responsible for advertising shown in websites other than the official one. Our property does not have a restaurant, however, within the property we count with one of the finest ones in Cancun. Unfortunately we do not manage that restaurant or its opening times/seasons. You are right, people are not supposed to swim in the lagoon as... More

Marseille, France
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 19, 2014

Good location and value. Eddy in reception was very helpful and spoke English - use the safety deposit box in reception. Room large and clean but tired with worn furnishing. Bedding fresh and clean Quiet road but within walking distance of supermarket, cheap eateries, beach, shops, transport and nightspots. Need to run the shower hot water tap for at least... More

Was this review helpful? Yes 2
El Paso, Texas
1 review
1 of 5 stars Reviewed February 2, 2014

We had made the reservation on travelocity.. the minute we walked in the place smelled like mildew we checked in and went to our room there was mold in the bathroom, the faucets were missing the corner of the room were black, the closet had black spots on the wall, the room looked nothing like the pictures, we asked for... More

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Jose Maria P, Director de Relaciones con Clientes at Celuisma Imperial Laguna Cancun, responded to this review

Based on your review it seems that our property did not meet your expectations. However we consider your valuable comments to improve the quality of our services and facilities. The hotel does not serve food other than a complimentary continental breakfast. More

Helsinki, Finland
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed December 24, 2013

We spend three nights in this hotel. It was a start to our long holiday so we did not wanted to pay too much. Area was quiet, opposite to golf club, but still only 10 mins walk to the party area and to the beach. Staff did not speak english almost at all, but if you have poor spanish you... More

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Additional Information about Celuisma Imperial Laguna Cancun

Address: Quetzal N.11 Club De Golf | Boulevard Kukulcan Km. 2.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:2 star — Celuisma Imperial Laguna Cancun 2*
Reservation Options:
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Also Known As:
Celuisma Imperial Laguna Cancun Hotel Cancun
Hotel Imperial Laguna
Imperial Laguna Cancun

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