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All 175 Cancun hotels

Celuisma Imperial Laguna Cancun

2.0 of 5 Hotel   |   Quetzal N.11 Club De Golf | Boulevard Kukulcan Km. 2.5, Cancun 77500, Mexico
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Celuisma Imperial Laguna Cancun
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Ranked #146 of 175 hotels in Cancun
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155 people have reviewed this hotel

Traveler rating
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    45
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3
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Zürich
Contributor
20 reviews 20 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We actually had a good 2 weeks stay at Imperial Laguna. Edy at the reception desk is great and always helpful. In the beginning we had some problems with the shower but they were fixed within a day. Unfortunately the hotel description on some OLTAs is not in line with the reality (do not book with Orbitz / Ebookers as... More

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Ontario
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 10, 2014

Based on the price paid (via Expedia flight + hotel deal) I found the accommodation to be basic, but clean and comfortable. The air conditioning worked very well, however the shower took some time to reach the correct temperature and the wi-fi was very intermittent. The hotel staff however were very friendly and did their best to assist. I would... More

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West Palm Beach, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 6, 2014

When I went to check in at this hotel approximately 10pm I was told I could not stay there. The reason was that the front desk did not have my booking conformation. I pulled it up on on my phone showing that I had booked and paid for the room. He said he would not give us a room unless... More

Was this review helpful? Yes 1
Jose Maria P, Guest Relations Manager at Celuisma Imperial Laguna Cancun, responded to this review

Apparently your booking was not processed by the agency and our staff at the reception desk did the best to find it without success. We apologize for alla the incoveniences and suggest our customers to verify the effective reservation with their travel agency. More

Victoria, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 21, 2014

this hotei is nothing like the ad. Starting with the room key not working on check in so some boy got us in to see no kitchen as promoted mold and mildew stench , no a.c. as promotrd, stainded sheets, filthy bathroom mith black mold and gross shower. We would not even stay one night in this dump. To top... More

Was this review helpful? Yes 1
Jose Maria P, Guest Relations Manager at Celuisma Imperial Laguna Cancun, responded to this review

Imperial Laguna is not responsible for advertising shown in websites other than the official one. Our property does not have a restaurant, however, within the property we count with one of the finest ones in Cancun. Unfortunately we do not manage that restaurant or its opening times/seasons. You are right, people are not supposed to swim in the lagoon as... More

Marseille, France
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 19, 2014

Good location and value. Eddy in reception was very helpful and spoke English - use the safety deposit box in reception. Room large and clean but tired with worn furnishing. Bedding fresh and clean Quiet road but within walking distance of supermarket, cheap eateries, beach, shops, transport and nightspots. Need to run the shower hot water tap for at least... More

Was this review helpful? Yes 1
El Paso, Texas
1 review
1 of 5 stars Reviewed February 2, 2014

We had made the reservation on travelocity.. the minute we walked in the place smelled like mildew we checked in and went to our room there was mold in the bathroom, the faucets were missing the corner of the room were black, the closet had black spots on the wall, the room looked nothing like the pictures, we asked for... More

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Jose Maria P, Director de Relaciones con Clientes at Celuisma Imperial Laguna Cancun, responded to this review

Based on your review it seems that our property did not meet your expectations. However we consider your valuable comments to improve the quality of our services and facilities. The hotel does not serve food other than a complimentary continental breakfast. More

Helsinki, Finland
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed December 24, 2013

We spend three nights in this hotel. It was a start to our long holiday so we did not wanted to pay too much. Area was quiet, opposite to golf club, but still only 10 mins walk to the party area and to the beach. Staff did not speak english almost at all, but if you have poor spanish you... More

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London, UK
Contributor
12 reviews 12 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 10, 2013

Cancun. Imperial Laguna: Very disappointing. Luckily only had a single night here so it was tolerable but had I booked any longer I would have been looking for alternative accommodation. I am happy with basic hotels but this hotel didn't even meet basic standards. Main issues were: 1: mould throughout room particularly in the bathroom and kitchenette. 2: the hotel... More

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Jose Maria P, Director de Relaciones con Clientes at Celuisma Imperial Laguna Cancun, responded to this review

We regret to read that you did not had a good experience in our hotel, however your comments are important to us in order to provide a better service. More

Oslo, Norway
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 7, 2013

If you've had enough of expensive boutique hotels or are looking for some cheaper budget options, Imperial Laguna is a smart choice. Located by the lagoon, 7 minutes walk from the party street in Zona Hotelas, in a small and quiet street. The rooms are fair and simple, clean and spacious enough. The hotel offers a nice pool and sunbeds... More

Was this review helpful? Yes 2
Leicester, United Kingdom
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 29, 2013

Booked this hotel a day before I travelled to Cancun as it was very cheap and I didnt have time to look around at other hotels. It wasnt absolutely terrible but I would not stay there again if you paid me! When I checked into my room, I noticed a stain on the bed straight away..so I went to reception... More

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Jose Maria P, Director de Relaciones con Clientes at Celuisma Imperial Laguna Cancun, responded to this review

Imperial Laguna is a budget hotel meeting the basic standards for its category. The hotel located is 10 minutes away from Cancun downtown and just 5 minutes away from the main enterteinment zone in Cancun. You may take unexpensive public transportation to go anywhere. Thanks for your comments More

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Additional Information about Celuisma Imperial Laguna Cancun

Also Known As:
Celuisma Imperial Laguna Cancun Hotel
Celuisma Imperial Laguna Cancun Hotel Cancun
Imperial Laguna
Hotel Imperial Laguna
Imperial Laguna Cancun
Address: Quetzal N.11 Club De Golf | Boulevard Kukulcan Km. 2.5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool
Hotel Style:
#146 Business Hotel in Cancun
#146 Spa Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:2 star — Celuisma Imperial Laguna Cancun 2*
Reservation Options:
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