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Celuisma Imperial Laguna Cancun

Calle Quetzal no 11, Km 7,5, Cancun 77500, Mexico
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Celuisma Imperial Laguna Cancun
Celuisma Imperial Laguna Cancun
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206 Reviews from our TripAdvisor Community

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Sydney, Australia
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Went to check in which took about 30 minutes and the main staff person looked like she hated life the whole time we stayed. It seemed like anytime we asked her anything we were inconveniencing her. Our room was large and clean, had a little bit of a musky smell but once yo turn on the air con it's fine.... More 

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Thank Cara T
Edmonton, Canada
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice and quite here. Close to buses.Has an elevator.Decent size rooms.There are a few restaurants close by and within easy walking distance.One very good and inexpensive one is if you walk up to the main drag you will see immediately to the right a cluster of smaller storefronts.The 3rd (if I remember correctly) storefront along serves some very good dishes(fish).You... More 

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Thank Dongara
1 review
4 of 5 stars Reviewed October 7, 2015 via mobile

This is a nice little hotel. Staff are very friendly and helpful. You have access to the beach to Dos Playas as the sister hotel. Lovely beach. The downside is that the WiFi works only in the lobby. It's clean and I didn't smell dampness as in previous reviews. If all you need is a clean bedroom and breakfast, this... More 

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Thank Juliette W
San Bernardino, California
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 17, 2015 via mobile

Very bad, I paid 5nights stayed only one they didnt give me the refund. No beach, wi fi in lobby only, toilet did not flush,swimming pool dirty, not a good service. I lost the four nights money but I an glad I moved out to a better hotel with all inclusive. Dont go to this hotel its not good

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2 Thank ABEJOURNEYS

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Philadelphia, Pennsylvania
Level Contributor
3 reviews
1 of 5 stars Reviewed September 3, 2015

The only good thing about this hotel is its price. That being said, I know you can't really expect a luxurious room. What I would expect, though, is for the rooms to at least be clean and smell nice. Stepping into the hotel, I already could catch the smell of sewage and mildew. Unfortunately, that smell continued into our room.... More 

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Thank Trang L
Coventry, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed February 19, 2015

There was a constant smell of sewage coming from the shower! it was absolutely vile enough to make us sick. Our balcony was not safe we were on the second floor it was loose wobbly with broken slats, and being held up by rusty screws of which 2 were missing from either attachment to the apartment block. Breakfast area does... More 

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5 Thank icetruckkiller1990
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 14, 2015

I have visited this nice little hotel several times. It is across the street from the Presidente Intercontinental, so very close and walking distance to very good beaches. Rooms large, small kitchen on the wall with fridge, cable TV movie channels some in English, AC, clean rooms and beds, mattress very good. Staff very helpful, Eddie at Front desk good... More 

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1 Thank neesoj h
London, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed December 26, 2014

I had a pleasant stay at this hotel. The price per night via Expedia was very competitive and although basic.We booked the hotel because it was cheap its at the end of the hotel strip. It was clean enough but don't expect anything fancy. The staff was helpful.

Helpful?
1 Thank Lukasz B
Oregon Coast, Oregon
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed November 22, 2014

I'm not one to write reviews. And considering the price of this place I wasn't expecting a lot. But, I do expect the room to be clean and free from sewer gas. YES, there was sewer gas coming from the shower drain. they tried to stop it by covering the drain with one of those flat rubber plugs and opening... More 

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9 Thank mark h
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