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Celuisma Imperial Laguna Cancun

2.0 of 5 Calle Quetzal no 11, Km 7,5, Cancun 77500, Mexico
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Celuisma Imperial Laguna Cancun
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Celuisma Imperial Laguna Cancun
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167 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Coventry, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

There was a constant smell of sewage coming from the shower! it was absolutely vile enough to make us sick. Our balcony was not safe we were on the second floor it was loose wobbly with broken slats, and being held up by rusty screws of which 2 were missing from either attachment to the apartment block. Breakfast area does... More 

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2015

I have visited this nice little hotel several times. It is across the street from the Presidente Intercontinental, so very close and walking distance to very good beaches. Rooms large, small kitchen on the wall with fridge, cable TV movie channels some in English, AC, clean rooms and beds, mattress very good. Staff very helpful, Eddie at Front desk good... More 

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 26, 2014

I had a pleasant stay at this hotel. The price per night via Expedia was very competitive and although basic.We booked the hotel because it was cheap its at the end of the hotel strip. It was clean enough but don't expect anything fancy. The staff was helpful.

Was this review helpful? Yes 1
Oregon Coast, Oregon
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 22, 2014

I'm not one to write reviews. And considering the price of this place I wasn't expecting a lot. But, I do expect the room to be clean and free from sewer gas. YES, there was sewer gas coming from the shower drain. they tried to stop it by covering the drain with one of those flat rubber plugs and opening... More 

Was this review helpful? Yes 7
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 1, 2014

You definitely get what your pay for and we had no surprises here. We were not expecting much and didn't get much but for the money paid we were very happy. I think we paid about £100 for 7 days here! Yes, its pretty ropey but its clean enough and did the job. The air con worked fine and we... More 

Was this review helpful? Yes 4
Perth, Australia
Top Contributor
54 reviews 54 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 7, 2014

We stayed here one night when we arrived in Mexico. The rooms are very basic, but the aircon worked really well and the beds were comfy enough. The pool is nice and breakfast is also ok. Wifi is only available in lobby, not in rooms as advertised and brown water and out of the shower but for the basics is... More 

Was this review helpful? Yes 2
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 30, 2014

I booked this through hostelworld. When I arrived the prices were completely different and they wanted more money. I had a room with a pool view... Only if you stood on a wobbly chair and put your head through the trees. Every pillow cover had stains on. No internet access as advertised. Brown water came out of the shower when... More 

Was this review helpful? Yes 8
Jose Maria P, Guest Relations Manager at Celuisma Imperial Laguna Cancun, responded to this review

Based on your review, it seems that our property did not meet your expectations. Basing your review in 30 minutes stay at the hotel does not provide an objective reference for future guests. More 

Senior Contributor
24 reviews 24 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed April 13, 2014

We actually had a good 2 weeks stay at Imperial Laguna. Edy at the reception desk is great and always helpful. In the beginning we had some problems with the shower but they were fixed within a day. Unfortunately the hotel description on some OLTAs is not in line with the reality (do not book with Orbitz / Ebookers as... More 

Was this review helpful? Yes 4
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 10, 2014

Based on the price paid (via Expedia flight + hotel deal) I found the accommodation to be basic, but clean and comfortable. The air conditioning worked very well, however the shower took some time to reach the correct temperature and the wi-fi was very intermittent. The hotel staff however were very friendly and did their best to assist. I would... More 

Was this review helpful? Yes
West Palm Beach, Florida
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 6, 2014

When I went to check in at this hotel approximately 10pm I was told I could not stay there. The reason was that the front desk did not have my booking conformation. I pulled it up on on my phone showing that I had booked and paid for the room. He said he would not give us a room unless... More 

Was this review helpful? Yes 5
Jose Maria P, Guest Relations Manager at Celuisma Imperial Laguna Cancun, responded to this review

Apparently your booking was not processed by the agency and our staff at the reception desk did the best to find it without success. We apologize for alla the incoveniences and suggest our customers to verify the effective reservation with their travel agency. More 

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Additional Information about Celuisma Imperial Laguna Cancun

Address: Calle Quetzal no 11, Km 7,5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:2 star — Celuisma Imperial Laguna Cancun 2*
Number of rooms: 61
Reservation Options:
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Also Known As:
Celuisma Imperial Laguna Cancun Hotel Cancun
Hotel Imperial Laguna
Imperial Laguna Cancun

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Pool/beach area (9)
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Hotel & grounds (22)
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