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Grand Park Royal Cancun Caribe

Blvd. Kukulcan Km 10.5, Zona Hotelera, Cancun 77500, Mexico
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Grand Park Royal Cancun Caribe
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4,139 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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bartlett
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Food overall good but could not get a glass of Charnody in the resturants? But you could at the bar outside the resturant? Up charge when eating? overall drinks were poor? Service was decent? We mentioned it was our anniversary and they gave us a room with 2 beds?

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Amarillo, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

We had the best experience from the time we arrived at the hotel until the day we departed. Every staff member we encountered was friendly and ready to accommodate our every need. We were upgraded to the Royal Towers and weren't disappointed at all. The room was spacious, well decorated and had a beautiful view of the ocean. The rainfall... More 

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1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

We just returned from a family vacation at this resort and have to say that it was not a good experience. The staff was always nice but the food was horrible. Even the reservation restaurants. We have been to other all-inclusive resorts so we know what to expect. Another problem with this resort was the A/C. I don't think they... More 

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Ripon, Wisconsin
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We stayed here June 20-27, 2015. This resort was well managed and very clean. The buffet serves a great variety of foods sure to please every type of eater. The Italian restaurant was excellent. We ate there two times. We also ate at the oriental restaurant and it too was good. We did not eat at the Mexican restaurant because... More 

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1 of 5 stars Reviewed 5 days ago NEW via mobile

I came here because it seemed to have a high Tripadvisor score, how wrong can you be. On arrival, I waited 45 minutes to check in, there are two desks next to each other, you had to assume both were for checking in, there was staff milling around but appeared to be talking to their friends. The hotel is very... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

My wife and I have traveled to Cancun several times, and this is the first time I left feeling disappointed. The hotel, and the food were good. The service was poor and very slow. Every time we wanted to order a drink we had to wait at least 15-20 minutes. We were once sat at a table that was too... More 

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Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Thank you very much for choosing Grand Park Royal Cancun Caribe as your travel destination. I appreciate your comments and feedback on such detailed review regarding the perception of our services and on behalf of Grand Park Royal Cancun Caribe, let me offer you the most sincere apologies for the inconveniences you have experienced during your visit. Clearly we did... More 

Evans, Colorado
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was a great find! Food: The food is fairly decent and you never go hungry! The pizza and burgers are awesome. The only thing you MUST know is that they really do enforce long pants and close toed shoes for men in the 3 nice restaurants and the buffet, men must have tees, no tanks. They also make you... More 

Was this review helpful? Yes 1
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Thank you for your kindly comments. We are pleased to know that you have enjoyed your vacations in Grand Park Royal Cancun Caribe and we are delighted to have met your expectations. We are glad you enjoyed our resort and service; we work really hard to make our guests feel comfortable and make sure they have an amazing time with... More 

Austin, Minnesota, USA
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

beautiful hotel with beachfront access. grounds are impeccable. most of the staff is great Andi and Jessica at the Cafe and Ivan at the bar are great servers and employees. Jovana is the best poolside cocktail waitress/ bartender. the italian and mexican dinner restaurants are 5 stars. la concha for breakfast has the best a la carte. we never had... More 

Was this review helpful? Yes 2
Eastbourne, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Firstly on arrival we met Diego, the Bell Boy who was very pleasant and took us to our room which was a Deluxe sea view room on the 6th floor.Room was spotless and the standard was the same throughout our week. Diego was a lovely man who explained all, and throughout our stay was always very happy and helped us... More 

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Marshfield, Wisconsin
1 review
4 of 5 stars Reviewed 1 week ago

My husband and I spent six days at the resort. We have previously stayed at Park Royal which was amazing but this was definitely a step up. We stayed in a villa that was located closer to the beach and had an amazing view. All of the staff were beyond helpful at all times and we had an unforgettable week... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Entertainment staff(81)
  • Italian restaurant(50)
  • Great time(32)
  • Room service(23)
  • Very good(19)
  • Ocean views(18)
  • Main pool(17)
  • Snack bar(17)
  • El Mirador(13)
  • Very clean(7)
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