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Adhara Hacienda Cancun

3.0 of 5
Avenida Nader 1 S.M 2 | Quintana Roo, Cancun 77500, Mexico (Formerly Radisson Hotel Hacienda Cancun)
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Adhara Hacienda Cancun
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Adhara Hacienda Cancun
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338 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
1 of 5 stars Reviewed 1 week ago

Where to begin. The room was OK, no mini fridge, no free water considering water in Cancun is not potable, and they wanted to charge people 2 dollars per water bottle. There were roaches everywhere, we had to call reception more than 10 times in two days; light fixtures in the room were not working, the tub had no tampon,... More 

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Cuernavaca, Mexico
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed for 3 days (business) at this hotel. It was formerly a Radisson hotel and standard is quite good. Location good in downtown Cancun (although a bit shady area surrounding it). However - for catering to business travelers, this hotel gets a big thumb down. Only in the lobby area was I able to get a somewhat good (albeit... More 

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Sommieres, France
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is situated in a very dreary neigbourhood. The rooms are fine, the staff efficient, but you constantly have this feeling, that it is a hotel, that is on its way down. Used to belong to the Radisson chain, but nowhere up to their standard today.

Was this review helpful? Yes 1
Ottawa, Canada
3 reviews 3 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 8, 2015

We chose this hotel following staying at a resort in the hotel zone. We needed something central where we could get a good night of sleep. We arrived at the hotel and had unfriendly service from reception. We were brought to a room with 2 double beds when we had reserved a room with a king size bed. We had... More 

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4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 7, 2015

We have stayed in this hotel for 2 weeks. The hotel looks nice on the website, in real a bit less but is just ok, if you not expecting too much. First thing we were surprised was very poor english of hotel staff - there was maybe one person speaking average english so we had many problems with communication, however... More 

Was this review helpful? Yes 3
Sarasota, Florida
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 28, 2015

We stayed just one night on our way to Isla Mujeres, and we wanted to walk to downtown restaurants and clubs. The hotel is further from the airport than the "hotel strip" options, but it has more personality. Be aware that the city of Cancun has a more eclectic and varied appearance than the beach hotels. Both the public and... More 

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São Paulo, São Paulo, Brazil
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 22, 2015

This hotel is in the central zone of the city, not in the hotel zone, and this is its main advantage. From here you can explore easier the non-touristic stuff in Cancun, while at the same time enjoy the same excursions all other hotels offer (the hotel has a travel office). The hotel is close to some nice shopping and... More 

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Mahahual, Mexico
12 reviews 12 reviews
3 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed December 31, 2014

This hotel used to be a Radisson until recently. I have stayed there several times. I live in Mahahaul, Mexico about 350 km south of Cancun and occasionally have to travel to Cancun to the airport to pickup and drop off friends and relatives. I always stay here because I usually shop while I am there and this hotel is... More 

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Monterrey, Mexico
Top Contributor
55 reviews 55 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed November 20, 2014

The rooms, beds, installations are good,not great, but for a short stay it is good, as long as your room air conditioner is loud and noisy, if not you will hear everything from all nearby rooms. You can hear the footsteps, doors opening and closing, hanging clothes, voices, or if your room faces the pool, you can hear the talking,... More 

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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 15, 2014 via mobile

I liked the hotel, every employee were very friendlies and the rooms were nice. The food was very delicious, in general, the whole esperience was good. In my next travel to cancun I definitively go back.

Was this review helpful? Yes 3
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Pool/beach area (26)
Room/suite (14)
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Hotel & grounds (29)
Bathroom (3)
Dining (4)
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Amenities (24)
Executive Club Room (21)
Pool (12)
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Standard Guest Room with One King Bed (21)
Standard Guest Room with Two Double Beds (19)
Suite (22)
The Hotel (25)

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Hotel & grounds (21)
Business center/function rooms (3)
Dining (5)
Room/suite (7)
Pool/beach area (2)
Other (3)
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