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Hotel Plaza Caribe

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Av. Tulum con Av. Uxmal Lote.19 Smza.23, Calle. Pino s/n Col. Centro | In Front of Ado Bus Station, Cancun 77500, Mexico
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1 room 1 guest
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140 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hamilton, Canada
Level Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Located by the ADO and R1 this hotel is very convenient. There is a pool and I found the staff to be helpful if occasionally confused. My room (207) was quiet and overlooked the pool. My room was clean with purified water provided. However it was also outdated and the TV old. For me this was good value for money... More 

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Copenhagen
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 23, 2015 via mobile

We needed a stay close to the ADO-bus station in Cancun, and for that it was ok. Its located right beside the terminal. The hotel (and the room) was a bit ”rusty”, and could need a refreshment, but for a one night stay, it was ok. We would not stay here for longer time.

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St. George, Utah
Level Contributor
107 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 stars Reviewed July 13, 2015

Pros: if you need to sleep near ADO bus station this is great. Internet worked. Front desk was nice. If you like caged parrots, you will like that feature. I saw someone in the pool, but only one person. Cons: room was FILTHY!! Tiles on floor were disgusting. Walls dirty. Horrible musty smell!!! The bottled water in my room was... More 

Was this review helpful? Yes 1

Travelers are raving about these Cancun hotels

London, United Kingdom
Level Contributor
56 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed July 12, 2015 via mobile

I was only here 1 night and was on an organised tour so had no choice in the accommodation but I see the price is around £50 for a single room per night. I suppose thats ok but personally I'd pay a bit more and go somewhere nicer. It has a pool which looked ok but I didn't use it... More 

Was this review helpful? Yes 2
1 review
1 of 5 stars Reviewed July 1, 2015 via mobile

Horible service, they ripped us off and didn't clean our rooms good. They charge you for calls that don't go trough at differnt rates. The pool was very sharp inside and my daughter got cut as well as my brother very badly. Hate it here. They can't get anything right for us and even when complainING to the manager they... More 

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Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear Yvette2016. Thank you very much for taking your time to share with all of us this review. I regret you weren't pleased with your stay. I apologize about the cleaning service in your room. Allow me to explain about the phone call service: we have two options, in the front desk have a cost, even if he number is... More 

New Brunswick, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2015

Great location next to the central bus depot if you are planing to travel to other Mexican locations after arriving in Cancun. Very clean, helpful staff and good restaurant. We booked using their online reservation service in January and before leaving Canada learned our Visa card had been compromised. On our return to Canada we booked at this hotel again... More 

Was this review helpful? Yes 1
Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear "PeterMabee", thank you very much for sharing your review, it’s great to know that Hotel Plaza Caribe Cancun has met your expectations in different ways, such as service and rest.. We do try to take every opportunity to satisfy our guests needs and desires in order to make every vacation memorable and free of stress. About contact us, you... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 8, 2015

Aswome place to stay with the family.. amazing hotel with nice house keeping. Great costumer service along with a nice friendly personality from the staff. The birds give an extra touch to the locality. The pool is very clean and the food is excellent.. a pleasant room with very comfortable beds.. highly recommendable!

Was this review helpful? Yes 1
Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear "Gerson T", thank you very much for sharing your review, it’s great to know that Hotel Plaza Caribe Cancun has met your expectations in different ways, such as service and rest.. We do try to take every opportunity to satisfy our guests needs and desires in order to make every vacation memorable and free of stress. We will be... More 

Vero Beach, Florida
Level Contributor
117 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed April 30, 2015

If you're in Cancun to be on the beach, you'll be at the beach. This place located downtown is where you want to stay if you need to grab an early ADO bus to the airport or somewhere else in the Yucatan. Accepts credit cards. Has hot water. Rooms have a musty smell but are clean. A/C. Hotel has a... More 

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Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear CBrandt77, allow me to express our most sincere appreciation for the comments you have so kindly shared with us. It is of great importance to us to know what our guests are feeling and based on this, keep improving our facilities and our service in order to achieve complete satisfaction. Let me tell you that our prices are within... More 

Halifax, Canada
Level Contributor
2 reviews
3 of 5 stars Reviewed April 22, 2015

Good for a lay over or one night stop.There is a renovated side and a musty smell side ,you know which one to ask for.They give you your TV and A/C remote.Checked bed for bugs was clean. The toilet is on top of the shower so watch where you put the toilet paper.Had a good breakfast,it starts at around 7am.The... More 

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Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear bluenoser82. In the name of all the staff at Hotel Plaza Caribe Cancún, allow me to express our most sincere appreciation for the comments you have so kindly shared with us. It is of great importance to us to know what our guests are feeling and based on this, keep improving our facilities and our service in order to... More 

West Sweden, Sweden
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 12, 2015

The hotel is just infront of the ADO busstation and if you only want a cheap place to spend the night while changing bus, this is the place. However, if your in for a luxury stay you won't be satisfied. Sure its clean and so on but thats about it.

Was this review helpful? Yes
Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear Mattias. In the name of all the staff at Hotel Plaza Caribe Cancún, allow me to express our most sincere appreciation for the comments you have so kindly shared with us. It is of great importance to us to know what our guests are feeling and based on this, keep improving our facilities and our service in order to... More 

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