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Hotel Plaza Caribe

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Av. Tulum con Av. Uxmal Lote.19 Smza.23, Calle. Pino s/n Col. Centro | In Front of Ado Bus Station, Cancun 77500, Mexico
Best prices for: 1 room 1 guest
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Hotel Plaza Caribe
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Hotel Plaza Caribe
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131 reviews from our community

Traveler rating
    24
    38
    38
    21
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New Brunswick, Canada
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Great location next to the central bus depot if you are planing to travel to other Mexican locations after arriving in Cancun. Very clean, helpful staff and good restaurant. We booked using their online reservation service in January and before leaving Canada learned our Visa card had been compromised. On our return to Canada we booked at this hotel again... More 

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Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear "PeterMabee", thank you very much for sharing your review, it’s great to know that Hotel Plaza Caribe Cancun has met your expectations in different ways, such as service and rest.. We do try to take every opportunity to satisfy our guests needs and desires in order to make every vacation memorable and free of stress. About contact us, you... More 

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 weeks ago

Aswome place to stay with the family.. amazing hotel with nice house keeping. Great costumer service along with a nice friendly personality from the staff. The birds give an extra touch to the locality. The pool is very clean and the food is excellent.. a pleasant room with very comfortable beds.. highly recommendable!

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Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear "Gerson T", thank you very much for sharing your review, it’s great to know that Hotel Plaza Caribe Cancun has met your expectations in different ways, such as service and rest.. We do try to take every opportunity to satisfy our guests needs and desires in order to make every vacation memorable and free of stress. We will be... More 

Vero Beach, Florida
Top Contributor
117 reviews 117 reviews
115 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If you're in Cancun to be on the beach, you'll be at the beach. This place located downtown is where you want to stay if you need to grab an early ADO bus to the airport or somewhere else in the Yucatan. Accepts credit cards. Has hot water. Rooms have a musty smell but are clean. A/C. Hotel has a... More 

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Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear CBrandt77, allow me to express our most sincere appreciation for the comments you have so kindly shared with us. It is of great importance to us to know what our guests are feeling and based on this, keep improving our facilities and our service in order to achieve complete satisfaction. Let me tell you that our prices are within... More 

Halifax, Canada
2 reviews
3 of 5 stars Reviewed April 22, 2015

Good for a lay over or one night stop.There is a renovated side and a musty smell side ,you know which one to ask for.They give you your TV and A/C remote.Checked bed for bugs was clean. The toilet is on top of the shower so watch where you put the toilet paper.Had a good breakfast,it starts at around 7am.The... More 

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Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear bluenoser82. In the name of all the staff at Hotel Plaza Caribe Cancún, allow me to express our most sincere appreciation for the comments you have so kindly shared with us. It is of great importance to us to know what our guests are feeling and based on this, keep improving our facilities and our service in order to... More 

West Sweden, Sweden
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 12, 2015

The hotel is just infront of the ADO busstation and if you only want a cheap place to spend the night while changing bus, this is the place. However, if your in for a luxury stay you won't be satisfied. Sure its clean and so on but thats about it.

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Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear Mattias. In the name of all the staff at Hotel Plaza Caribe Cancún, allow me to express our most sincere appreciation for the comments you have so kindly shared with us. It is of great importance to us to know what our guests are feeling and based on this, keep improving our facilities and our service in order to... More 

Surrey, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 16, 2015

A pleasant oasis in the centre of Cancun directly across the street from the bus station. Pleasant dining area open to a garden where peacocks stroll freely. Very pleasant pool with seating area.The rooms are small and pretty basic on the upper floors but adequate with aircondioning, clean and comfortable beds. No elevator but staff very pleasant , helpful with... More 

Review collected in partnership with this hotel

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Plaza Caribe H, VENTAS at Hotel Plaza Caribe, responded to this review

Dear Lesley. In the name of all the staff at Hotel Plaza Caribe Cancún, allow me to express our most sincere appreciation for the comments you have so kindly shared with us. It is wonderful to read that our service had such a great impact on your vacations and that your overall experience was more than enjoyable. Thank you as... More 

Vancouver, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 13, 2015

This is our second time staying at this Hotel due to the convenience of it being across the street from the bus terminal. We vacation in the Yucatan and then take the ADO bus the day before to Cancun. We then walk across the street and sleep here the night before departure at the Cancun Airport. Works out great! Check... More 

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Plaza Caribe H, VENTAS at Hotel Plaza Caribe, responded to this review

Dear "annette599", thank you very much for sharing your review, it’s great to know that was your 2nd time with us.. We do try to take every opportunity to satisfy our guests needs and desires in order to make every vacation memorable and free of stress. We will be looking forward to your next visit, please do not hesitate to... More 

Shawano, Wisconsin
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 27, 2015

If you are travelling by bus you can't beat the convenience of this place! I stayed here just last week before returning home. The staff was great along with the restaurant, although I found it funny I was told it was too far to walk to Mecado 28.Despite having just broken my toe the day before, I had no problem... More 

Was this review helpful? Yes 2
Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Thank you very much "mabs54" shov for sharing your review. It’s great to know that Hotel Plaza Caribe Cancun has met your expectations in different ways, such as service and rest. We do try to take every opportunity to satisfy our guests needs and desires in order to make every vacation memorable and free of stress. We will be looking... More 

Nijmegen
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 18, 2015

We have been there 2 nights. The first night we had a lot of noise (probably from the air conditioning from other rooms) and the second time there was a performance in the bar with extremely loud music that could be heard throughout the hotel

Was this review helpful? Yes 1
Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear "FrankH58" Thank you very much for taking your time to share with all of us this review. I regret you weren't pleased with your stay, and that the hotel didn't live up to your expectations. Every constructive criticism you’ve shared with us has been taken very seriously by our team in order to keep standards, expected by our guests... More 

Brighton, United Kingdom
2 reviews
1 of 5 stars Reviewed February 15, 2015

Booked in here for some real R&R after a week cycling in Yatacan BUT impossible to relax or get much sleep as their air conditioning sounds like someone mowing their lawn a metre away from you, this noise is throughout, it literally sounds like its going to explode, wouldn't complain but spent the money in a 4 Star and it's... More 

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