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Hotel Plaza Caribe

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Av. Tulum con Av. Uxmal Lote.19 Smza.23, Calle. Pino s/n Col. Centro | In Front of Ado Bus Station, Cancun 77500, Mexico
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Hotel Plaza Caribe
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Hotel Plaza Caribe
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124 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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West Sweden, Sweden
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel is just infront of the ADO busstation and if you only want a cheap place to spend the night while changing bus, this is the place. However, if your in for a luxury stay you won't be satisfied. Sure its clean and so on but thats about it.

Was this review helpful? Yes
Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear Mattias. In the name of all the staff at Hotel Plaza Caribe Cancún, allow me to express our most sincere appreciation for the comments you have so kindly shared with us. It is of great importance to us to know what our guests are feeling and based on this, keep improving our facilities and our service in order to... More 

Surrey, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 16, 2015

A pleasant oasis in the centre of Cancun directly across the street from the bus station. Pleasant dining area open to a garden where peacocks stroll freely. Very pleasant pool with seating area.The rooms are small and pretty basic on the upper floors but adequate with aircondioning, clean and comfortable beds. No elevator but staff very pleasant , helpful with... More 

Review collected in partnership with this hotel

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Plaza Caribe H, VENTAS at Hotel Plaza Caribe, responded to this review

Dear Lesley. In the name of all the staff at Hotel Plaza Caribe Cancún, allow me to express our most sincere appreciation for the comments you have so kindly shared with us. It is wonderful to read that our service had such a great impact on your vacations and that your overall experience was more than enjoyable. Thank you as... More 

Vancouver, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 13, 2015

This is our second time staying at this Hotel due to the convenience of it being across the street from the bus terminal. We vacation in the Yucatan and then take the ADO bus the day before to Cancun. We then walk across the street and sleep here the night before departure at the Cancun Airport. Works out great! Check... More 

Was this review helpful? Yes 1
Plaza Caribe H, VENTAS at Hotel Plaza Caribe, responded to this review

Dear "annette599", thank you very much for sharing your review, it’s great to know that was your 2nd time with us.. We do try to take every opportunity to satisfy our guests needs and desires in order to make every vacation memorable and free of stress. We will be looking forward to your next visit, please do not hesitate to... More 

Shawano, Wisconsin
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 27, 2015

If you are travelling by bus you can't beat the convenience of this place! I stayed here just last week before returning home. The staff was great along with the restaurant, although I found it funny I was told it was too far to walk to Mecado 28.Despite having just broken my toe the day before, I had no problem... More 

Was this review helpful? Yes 2
Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Thank you very much "mabs54" shov for sharing your review. It’s great to know that Hotel Plaza Caribe Cancun has met your expectations in different ways, such as service and rest. We do try to take every opportunity to satisfy our guests needs and desires in order to make every vacation memorable and free of stress. We will be looking... More 

Nijmegen
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 18, 2015

We have been there 2 nights. The first night we had a lot of noise (probably from the air conditioning from other rooms) and the second time there was a performance in the bar with extremely loud music that could be heard throughout the hotel

Was this review helpful? Yes 1
Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear "FrankH58" Thank you very much for taking your time to share with all of us this review. I regret you weren't pleased with your stay, and that the hotel didn't live up to your expectations. Every constructive criticism you’ve shared with us has been taken very seriously by our team in order to keep standards, expected by our guests... More 

Brighton, United Kingdom
2 reviews
1 of 5 stars Reviewed February 15, 2015

Booked in here for some real R&R after a week cycling in Yatacan BUT impossible to relax or get much sleep as their air conditioning sounds like someone mowing their lawn a metre away from you, this noise is throughout, it literally sounds like its going to explode, wouldn't complain but spent the money in a 4 Star and it's... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 8, 2015

Short: clean, convenient, quaint, oasis. Long: We wanted a clean, safe, comfortable place for the night enroute to Cozumel. We found it without a hitch. We rode the ADO bus from the airport and wanted to be close to the same station for the second day of travel. I like to feel like I have gone somewhere when I travel,... More 

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Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear Lynn K, thank you very much for sharing your review, it’s great to know that Hotel Plaza Caribe Cancun has met your expectations. We do try to take every opportunity to satisfy our guests needs and desires in order to make every vacation memorable and free of stress. We will be looking forward to your next visit, please do... More 

San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 2, 2015

Excellent location across from the bus station. We stayed one night before a very early flight and were extremely relieved we didn't have to lug our luggage around with us trying to find a hotel. I concur with another reviewer though...we had to wake up at 3:30 am for our flight and the bar had a live band that played... More 

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Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear "ClaireBanksByars" Thank you very much for taking your time to share with all of us this review. I regret you weren't pleased with your stay, and that the hotel didn't live up to your expectations. I would exhort any guest who is having a bad experience to seek help while on the premises so that a suitable solution can... More 

Saint Peters, Missouri
Contributor
16 reviews 16 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 27, 2015

I showed up at 12:30 p.m. from Merida with a flight the next morning. Club was loud and continued until 2:30 - they put me in a room that overlooked the club patio area with no shade on the window - just a sheer - I called down three different times and was told the music would stop in 10... More 

Was this review helpful? Yes 1
Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear "TONDUE1234" Thank you very much for taking your time to share with all of us this review. I regret you weren't pleased with your stay, and that the hotel didn't live up to your expectations. I would exhort any guest who is having a bad experience to seek help while on the premises so that a suitable solution can... More 

London, Canada
Senior Contributor
25 reviews 25 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 8, 2015

Hotel is very convient for catching the ADO bus to Merida ( right across the street). Due to late arrival in Cancun, we needed a new hotel that was convenient, safe and clean. The staff was friendly, rooms clean and the price was avreage for the area. * reasonable* Rooms are modern in design, surprised considering mexican style of buildings.

Was this review helpful? Yes 1
HotelPlazaCaribe, Ventas at Hotel Plaza Caribe, responded to this review

Thank you very much Gord B for sharing your review, it’s great to know that Hotel Plaza Caribe Cancun has met your expectations in different ways, such as service and rest. We do try to take every opportunity to satisfy our guests needs and desires in order to make every vacation memorable and free of stress. I’m very proud of... More 

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