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Hotel Plaza Caribe

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Av. Tulum con Av. Uxmal Lote.19 Smza.23, Calle. Pino s/n Col. Centro | In Front of Ado Bus Station, Cancun 77500, Mexico
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1 room 1 adult
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Hotel Plaza Caribe
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154 Reviews from our TripAdvisor Community

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Chelan
Level Contributor
160 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were flying into Cancun, but taking the ADO bus to Merida the next day. The Hotel Plaza Caribe is right outside the entrance to the bus station and you cannot miss it. For the price it was a great find. The room was clean, the grounds were nice, and the staff was efficient. We got a good night's rest... More 

Helpful?
Thank JudgeT
Sydney, Australia
1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

Sheets were dirty, room was mouldy and damp with water dripping from ceiling (see photos), cement spattered on windows to the point where the lock barely worked. We complained and a guy came and sprayed deodorant around the room. Close to ADO bus terminal though.

Helpful?
Thank SMK_SYD

Travelers are raving about these Cancun hotels

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent Location, Excellent Staff.. the cheaper rooms are dated but still more than comfortable for the 2 weeks me and my family.. me the Mrs a 13 year old pain in the bum and 2 girls of 7 and 8. Communication can be a little hard if you dont speak Spanish but most of the staff have some understanding of... More 

Helpful?
1 Thank Jamie D
Spokane Valley, Washington
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked 2 rooms for 2 nights on our trip back from Cozumel. The location had many conveniences very close by including restaurants, groceries, shopping etc. The lobby and grounds were pretty nice for the price. I rated this hotel a 3 star because of the very small room size. Everything was pretty clean and reasonably well maintained, with the... More 

Helpful?
Thank tmackandj
Etobicoke
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked into the Hotel Plaza Caribe due to it's location to the hotel strip. We did not want an all inclusive since we had activities planned. The hotel is clean but definitely not a four star. More like a Comfort Inn level. The parking was secure and the parking attendant very nice. The front desk staff was OK but... More 

Helpful?
Thank yygspud
Miami, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 23, 2015 via mobile

Check in process was slow, but otherwise no issues. Rooms are accessed through a door that requires a passcode. Room was small, clean. No hair dryer, but you can get one with a deposit (this was important to my travel companion) My biggest issues was the bathroom area. The sink was outside, right next to the bed. The shower was... More 

Helpful?
Thank MJ3-19
Toronto, Canada
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed November 8, 2015 via mobile

So much better than the hotel zone. There is a very local feel to this hotel. Most guests here are Mexican tourists to Cancun Staying here. I like that. The pool is nice and there is a large garden area. A nice oasis in the downtown area. There is a bar in the lobby and a market next door where... More 

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1 Thank Penelephant
Cozumel, Mexico
Level Contributor
87 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
3 of 5 stars Reviewed October 4, 2015

First I will say that I had intended to stay elsewhere but upon arriving by ADO bus saw their sign with a special promotional price so decided to try it My first stay in many years I will say that I was pleasantly supplied . While an old and dated property , I found in modernized and in reasonably good... More 

Helpful?
1 Thank RobertSDF
Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear "RobertSDF", thank you very much for sharing your review, it’s great to know that Hotel Plaza Caribe Cancun has met your expectations in different ways. We do try to take every opportunity to satisfy our guests needs and desires in order to make every vacation memorable and free of stress. For that, we will talk with restaurant staff to... More 

Houston
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed September 28, 2015

I stayed here a total of 5 days. Was looking for an experience away from the Hotel Zone to truly experience life in Cancun. This was the place. Located in the City center across from the busy ADO Bus terminal this area was always lively. Everything was located right by the hotel: Money Exchange next door, restaurants, convenience stores, shopping,... More 

Helpful?
1 Thank Sylsol77042
Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear "Sylsol77042", thank you very much for sharing your review, it’s great to know that Hotel Plaza Caribe Cancun has met your expectations in different ways, such as service and rest.. We do try to take every opportunity to satisfy our guests needs and desires in order to make every vacation memorable and free of stress. Just, allow me to... More 

London, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed September 2, 2015 via mobile

There are some features about this hotel which are good, mainly the location (opposite the bus station) and the wifi. However, some of the rooms are appalling. I say some, because I've been told by other guests that half of the hotel is renovated (they were happy with their rooms) and half is not yet renovated. They should NOT be... More 

Helpful?
2 Thank Liz L
Plaza Caribe H, Ventas at Hotel Plaza Caribe, responded to this review

Dear "Liz L", thank you very much for taking your time to share with all of us this review. I regret you weren't pleased with your stay. About the room appearance, allow me to explain that. In fact, we have three kind of rooms, like any hotel there are rooms better than others, so you have to choose the one... More 

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